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Mark GallantCustomer Reviews for U-Haul Moving & Storage of Charlottetown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have been a customer of U-Haul for nearly two decades, and found the experience excellent. The facilities are clean, secure, well-maintained, and accessible; the staff are always pleasant, professional, and helpful. I recommend this U-Haul facility to anyone looking for safe, accessible, first-rate storage solutions at reasonable prices.
ANNE FURLONG | Overall ExperienceSimplify check in and check out process
Evans WetunguThey banned me from U-Haul for using a card that I had no idea was on an other banned persons account even though I have no idea who the person is.
Krista Boyce | Overall ExperienceDoesn't get any better. 5 star service, friendly and courteous.
philippe bruneauYour staff were fantastic. Very helpful and great customer service. Thank you
Austin ClementPerson was very nice and I saved the cleaning charge. She gave me a credit for the oil (but ended up buying the funnel)
Paul SchultzMachine wasn't working so I had to leave to get cash
Isaiah SeymourYour staff that helped me on saturday were phenomenal. They wrre dealing with alot of problems but they conducted themselves perfectly and deserve great praise for how profesaional they behaved under stressful time. I was so happy to see such a strong team work so well under pressure l. Thanks guys to me you guus did amazing. Thanks for the wondwrful service. Sincerely Aaron Johnston
Aaron JOHNSTONOverall bad experience. So much wasted time and unnecessary steps with broken technology and processes that aren’t communicated to me as the customer. The app failed three times. I uploaded my drivers license photos the day before so I wouldn’t have to do it at pickup. For some reason, I still had to do it again at pickup, but then the app wouldn’t complete the process. The app wouldn’t accept my 6-digit license number, so I went in and the attendant told me that I had to type “00” at the end to make it an 8-digit number. Why isn’t this indicated in the app then? Make it relevant to my province’s licenses. She then asked me all of the same personal contact info questions - name, address, phone number, etc. - I had answered when booking the reservation in the first place, and when uploading my ID both times. No parking available and no advanced notice about this, just a paper sign on the door when I walked in to pick up my truck. You should clearly inform customers ahead of time that there is no parking available so they can make arrangements.
Jordan MacPheeSpent $500 and not a single "thank you" from the Indian guy front person. So boastful and arrogant. U-haul should train people on how to simply say thank you to the person in charge. I would never recommend this location to anyone.
Daniel VillanuevaPlease can you stop it with the hidden fees??? When I opened the website the truck was $19.99 When I answered all the questions and booked, it was $46.95 When I arrived to pickup the truck, it was $72.69 And when I finally used it it was over $83 Why??? Most of the times we don’t even know how this amounts to it. The hidden fees are crazy. Tell us the actual price upfront so we can prepare ahead please.
Osayamen ImadeDo nothing, your employees at this location know how to treat customers. I had a great experience getting my hitch installed. If anything give them a raise for going above and beyond for customer service. Not joking
Darrell WilsonStaff were somewhat uncooperative and argumentative, borderline rude. Pricing and availability was different from the website. Staff kept changing their story about what was available and what could be used for in-town vs. one-way.
KYLE LEROY TRIMPEROnly thing I would recommend is parking for your customers or atleast find a neighbor that will let your customers park in it. Not great practice to have people running on the roads in snow storms to go a mile to get to their car.
Kelly Gorrie | Overall ExperienceCustomer service was exceptional. Friendly, knowledgeable, and helpful staff. I rented a truck to move a family member. There was some snow falling during the day of the move. Poor traction of the truck tires caused several incidences of getting stuck on streets that already had the snow removed. Two calls for roadside assistance were required during the day. There was plenty of traffic able to drive through the streets that our U-Haul truck was getting stuck in. Our truck was not suitable for driving in any amount of snow.
Doug MacDonaldThe service is extremely slow, was a line up of 3 customers, no worker at cash register, after 10 mins I walked around building and didn’t see a single employee
Jasmine BerlinerEverything went as planned, appreciated the updates! Thank you!
Maurice LunnGreat service
Troy WarrenI rented dolly and furniture blankets. After trying to get our moving vehicle up the driveway unsucessfully i had to cancel my move due to the Weather. Returned dolly and blankets in under a hour and was still charged for the day. Won’t be going back and will be looking for other service company to perform my moves in the future. By by Uhaul.
Daniel McHughgreat friendly staff, pleasure to chat with
Steven Forshaw | First ImpressionsNo issues, pleased with everything
John Beazleyfree coffee lol. just joking lol.....
Steven ForshawThe trailer I rented has a missing tie down point. It was a bit of an inconvenience But not a deal breaker
Louis -BealieuWhen getting keys to the truck, it was noticed the gate was covered in ice. This had to be knocked off prior to use when we got to the location. Also latch was seized from the cold and had to be forced open. Before sending the trucks out I would recommend checking these before the customer picks up the truck. But overall the truck was very well maintained and everything went smoothly.
Matthew -McInnisJust keep doing what your doing the service was amazing and the truck was great on the road
CATHY -RICHARDKeep up the good work! I rented a 26 foot truck for a week. Staff very capable & pleasant to deal with. Truck worked perfectly for my needs. Would highly recommend this location.
Brad CameronTHE STAFF AT THIS LOCATION ARE PROFESSIONAL AND FRIENDLY, WELL DONE 👏.
norm -shawTruck was dirty because of road dust falling inside and onto the bumper/step from the door. Truck was not equipped with snow brush/ice scraper - essential safety equipment in this climate.
Paul WorkmanWonderful experience for me. Katrina (I believe was her name) was so beyond helpful and informative. Thank you so much!
Janean Thomas | First ImpressionsThe young man who did the set up with me was excellent - my view on this location is mixed though - it really depends on who you end up dealing with. My thoughts. P
peter mclaughlinWe did an after-hours drop off. It was clear where to drop off the trailer and it was easy to maneuver around the area.
Leona ConrickToo notch customer service, not their fault the tires are bald. Should get better back tires.
Matthew PykeAll good.
alan YOUNKERPretty good now.
Nancie StevensonContinue the good work!
bruce YounkerExcellent service -friendly and fast
Poorvi ShahBrandi has amazing customer service! She is a gem. Very friendly, efficient, and knowledgeable. Thank you for you great service!
LORI MUNN | First ImpressionsNothing...yesterday went well. No complaints. Always will recommend service. Always will use your company in the future.
sheila carverThere wasn’t a broom in the U-Haul to sweep up after. I required to purchase a broom on the go to sweep out the bed. A broom would be helpful.
Evan O'BrienEverything was perfect!!!
Sebastien AmyotNone great service
Lorie FowlerExcellent!
Binh Tuan Anh HaRyan and Brandi were amazing, 5/5 stars
Craig MorrisonThe worker was so friendly and kind. I felt very welcomed all the time. He explained very well everything in every step, from the first time in the counter until the return day outside. 5 star customer service.
Joaquin CornejoI rented a storage locker on Tuesday. I rented a van on Wednesday and was given a coupon for my first months free on a locker. It would have been nice to know about thay promotion before I paid for a locker gje day before! Excellent staff though. Good service.
Matt BownessThe ladies who was there to help me with the size, price, and info was so great!
LORI MUNN | Overall ExperienceEasy online booking. Polite and helpful staff at this location.
Paul MaxwellStock more enclosed trailers in the Maritimes. Had a difficult time getting a 6X12 on PEI.
Sherman HinzeThe guys were awesome, friendly and helpful. Highly recommend!!!
ronald peter crooksKeep doing what you’re doing for the public
Ethel MacleanAbsolutely love the service by gentleman so supportive
Gurlal SinghGreat service
Alan WattsU-Haul made our move very easy and convenient. I was very happy to have a months free storage with the rental of a one-way truck. That sealed the deal for me ! 👍
RODNEY JOSEPH BONA | Overall ExperienceThe only issue is that there is no 24/7 access to indoor units the access code machine doesn't work and it's been love this for years. I'm not sure why it's not getting fixed. Other than that. Clean, friendly and helpful stuff. I would recommend it
Marijo Ancic | Overall ExperienceI would highly recommend this U-Haul as a place to store your stuff or to rent a vehicle
frederick herman w Morgan | Overall ExperienceThe guy who helped me out with my storage unit was amazing
LORI MUNN | First ImpressionsUnit right out front. Great staff
Jack MacMillan | Overall ExperienceThe storage unit was perfect for what I needed. The facility was always clean and had no issues accessing my unit.
Jannis Shaw | Overall ExperienceProcess was easy and the one month free when doing a one way return sold it for me.
RODNEY JOSEPH BONA | First ImpressionsI ordered a 20 from Toronto to Charlottetown. I also reserved a storage room in Charlottetown. Yet when I arrived, I was not given a free months rent even though in my truck it said take a one way trip and use storage at destination, and get a free month. Staff told me no you can’t get a free month. I have U-Haul 2000 worth of business, plus rental fee for storage unit, and was told no.
Madeleine Staffieri | Overall ExperienceI just have 2 little s because I have a bad knee I an't stand up for a long time. I needed to wait and there is no chair or place to seat. And the second one is to let custumers go through the building from the back to the front instand of having to have to walk around the building. When you are tired it's a lot. But it's just suggestions because the team was really helpful, kind and friendly.
Aline Cohen | First ImpressionsIf price wasn’t so high I likely would have stayed indefinitely for the convenience of having storage in the city
Tyler Appleby | Overall ExperienceThank you very much.
blair savoie | Overall ExperienceNo complaints. :)
odette dean | First ImpressionsAlways friendly, and a great help. Would definitely recommend UHAUL to anyone needing a storage unit or the rental of a truck.
anne quinn | First ImpressionsI had multiple issues come up during my time renting. I had a key break in a lock, ice buildup, snow getting into my locker due to broken weather striping to name a few issues. Each time I tried to speak with staff I was met with rude attitude and basically treated like I was a pain for interrupting their day. Ultimately, I decided to move out because of the treatment and that fact that I was locked out of my locker for 2 weeks after being 2 days late on my rent. I truly hope others don’t experience the nightmare I had.
Jillian Birt | Overall ExperienceThe look in your face says more than your words do. Humans pick up on energies, not just words. Be nice
Shawna Gibson | Overall ExperienceThank you
James Doucette | Overall ExperienceLoved Uhaul and your staff. I'll miss you guys.
Angela Vidito | Overall ExperienceAmazing staff
Sami Latouf | Overall ExperienceGreat service and very nice staff, everyone was helpful,…Storage unit very clean and easily accessible to get to and from…Excellent place for storage would recommend to anyone or use again if needed myself.
Jessie Silver | Overall ExperienceI found it very easy to move everything in to the locker. The facility is very clean and the hours are great. I find the staff very friendly and helpful.
Jannis Shaw | First ImpressionsGood ...some mice droppings but they did provide a bait box. They were also very accomodating with us returning the truck a day late because my dog died the day we were moving and couldnt continue.
Nicole Noseworthy | Overall ExperienceSo far so good-just moved in two days ago!
Patricia Doiron | Online Move InIf you haul was a chick/street rhino down at the Legion, I would totally buy her a rum and Coke and take her back to my humble abode. For the season finale of storage wars.
charles mathew | First ImpressionsEverytime I showed up there would be a truck infront of my storage.
Shanda Solis Chavez | Overall ExperienceDisappointed in the lock that we purchased. Brand new and had trouble opening it to put on the unit. Took it back and they told me it was just new and needed to be opened and closed a few time. Then to only find out when unloading storage lock wouldn’t open again and I went to complain again only to be handed a torch. They said it was frozen due to the weather. It had nothing to do with it being frozen it was the lock it’s self that should have been replaced the first day I bought it.
KARI livingstone | Overall ExperienceWe have used a storage room at this facility a few times over the last few years - every time the experience was great. Good staff and nice clean facilities.
heather stubbings | Overall ExperienceOn-site staff were extremely helpful. Facility was in excellent order.
Steven Lythgoe | First ImpressionsThe only negative I have is that I do find the monthly charges for a storage space expensive. The staff were great, helpful and do a really great job.
Carolyn WHELAN | First ImpressionsAll staff at this location are friendly and helpful. Above and beyond
Jessica Hardt | Overall ExperienceGreat staff
odette dean | Overall ExperienceI found the staff to he very friendly and most helpful.
CHRISTINE NOEL | Overall ExperienceI previously rented storage space at the Truro, NS facility which has 24/7 access with security swipe card. A nice feature that I missed at the Charlottetown facility.
ROBERT P SEGUIN | Overall ExperienceI've been using the indoor storage for years off n on n always been pleased with the service n storage
odette dean | First ImpressionsThank you
Michael E Busch | Overall ExperienceAll staff were great
Brenda Chandler | Overall ExperienceRude service
Rodney Hann | Overall ExperienceTook the pressure off when I learned they have a cart you can roll in and out of the indoor units .. amazing! Thank you god I didnt have to carry all my belongings in there .. Thank you Uhaul !
Amy Handrahan | First ImpressionsThis was my first experience with U-Haul, and I was completely satisfied with the entire process—from the rental of the truck to the completion of the storage rental period. I will definitely recommend your services to others!
Susan Anderson | Overall ExperienceWas in unit 1644 for 3 months, mattress against the back wall of unit had mold in one corner. There was a cotton mattress protector on it, and the mattress itself was fine. But water/dampness came from somewhere. The access hours were fine, but I wish we could have moved out of the unit at 10pm the night before. It was open early enough when we did move. Thanks!
marlissa winn | Overall ExperienceI've been dealing with uhaul for almost four years. St.John's NL and Dartmouth Nova Scotia where by far excellent people to deal with good service. Charlottetown PE by far was the worst for storage. Lost all my furniture because of poor construction on the rear of the building it flooded . I can honestly say that I will never use uhaul again for storage. Also wherever I go I will tell people about my experience especially people that I consider to be my friends. I received no compensation at all. One young guy on the service desk was very ignorant but he was very smart no people skills Looing into a lawyer now and especially the media.
Rick Petten | Overall ExperiencePoor customer service. Rat traps in units. Staff inconsiderate and rude. Had to threaten in order to get money back
Christopher Arsenault | Overall ExperienceFriendly, knowledgable, helpful staff. Competitive pricing!
brenda king | First ImpressionsHaven't moved in yet but all looks in order for when our moving truck arrives. Thanks for moving us to a more accessible unit.
Christopher Currie | Online Move InLike usual the staff were awesome;
odette dean | Overall ExperienceWonderful Staff ***** Thanks Peggy
margaret smith | Overall ExperienceMost definitely access ur services again in the future and continue to recommend ur facility to my friends & neighbors. Wonderful!
Brenda Campbell | Overall ExperienceAbsolutely great service and help. The only positive part of an Absolutely horrid day.
PHILLIP LEO LEBLANC | First ImpressionsI reached a uhaul for two weeks andnever got to use it because they gave me the wrong one and I had to return it. They took off 4 days and gave me 1 month storage. It costed me almost 500 so I’m out that money for their mistake.
Elizabeth Myers | First ImpressionsHave dealt with them for over 20 years and am still as satisfied. Younger staff had come and gone over the years, but service and kindness never suffered from it. I would say that excellence and professionalism of management has something to do with it
Ginette macmillian | First ImpressionsGreat service, friendly staff.
Vanessa Hindle | First Impressionsoverhead bay door needs lubrication badly u-haul security locks fill with water then freeze space worked great for my needs and was clean
jerry woolfrey | Overall ExperienceAlways good with uhaul
david stubbings | Overall ExperienceVery good staff every time; must be doing something right with training!
thane arsenault | Overall ExperienceI have had my storage unit for 11 years now. I use it for work only
LINDA MACDONALD | First ImpressionsHelpful staff and easy access to a clean unit.
beth pretty | Overall ExperienceGood experience
Jason Murphy | Overall ExperienceCharlottetown office staff are exceptional.
kim nicholson | Overall ExperienceFantastic service.
Jared Brown | Overall ExperienceI had to place my stuff in storage and go home early due to COVID. The U-Haul website made it easy for me to go online and pay for more months of storage without any hassle.
vanessa cardoza | Overall ExperienceRented a storage unit and several trucks over the last year. Staff are always very friendly and helpful.
(Barbara) lynn Carr | Overall ExperienceConsidering this was an emergency, it was great that everything could be done online with no wasted time. It was easy, convenient and time efficient. Thank you!
Shelly Murphy | Online Move InStorage room was not clean. Staff member was not very helpful.
HZPC AMERICAS | Overall ExperienceOnly concern was no discs locks available.
Kenneth Richard Johnson | First ImpressionsVery efficient staff, knowledgeable and helpful
F MACDONALD | Overall ExperienceOur assistant was knowledgeable, helpful and competent.
Dawn Knudson | First ImpressionsToye only issue was sometimes needing to request the movement of equipment to access my unit (making it inconvenient to access after hours). Staff were always helpful tho. It was an enjoyable experience because of that
Devin Bruce | Overall Experience- Short dark-haired lady at the U-Haul site was a little testy during our initial contact a week ago as she was attempting to wait on four clients at the same time (and phone was ringing). However, the two young fellas I delt with when I put my stuff in the storage unit were very helpful and courteous. Will probably be storing stuff for two months. So far, so good !
Roger Roy | First ImpressionsAlways use Uhaul for my moves. Very professional!
CHRISTOPHER BARTON | Overall ExperienceThe staff at 18 capital drive, Charlottetown, PE was very helpful and took care of me after a complete failure of booking online and ALSO calling a few hours before arrival to confirm my reservation. The employee I spoke with on the phone (some where in the USA) said everything was good for my reservation, however once I arrived I actually had no unit that I reserved. Not sure how that blunder happened but it was a huge mistake on uhauls part. Fortunately the staff took care of me.
Casey Clarke | First ImpressionsI booked a 5x10 room online that was advertised for a 1- 2 bedroom house up to 1200. My house is 2 bdrm and 950sq ft and there was no chance it would fit. I ended up upgrading last minute to a 10x10 after staff agreed the 5x10 wouldn't suit and denied that this room is advertised to hold that amount even after I was able to show them the online posting. The paper pamphlet I was given at check in stated at 10x10 room was $134, but I later found myself charged for $169. Worst of all, it still didn't fit the things from my house. I've had to store things at 2 other friends and family locations. I felt like uhaul bait and switched me at least twice. When I checked online for access hours I found access hours to be 5am to 10pm. While I was moving things into my unit I was told they close at 8 and I had to leave. When I asked about the 10pm close I was told that only applies to outdoor units and my indoor unit closes at 8. Why was I given an access code for the building if it closes and I'm not allowed in again? This issue caused me to take a 1/2 full cargo truck back to my house 30 km away, and make a second trip in the following day.. doubling my milage and my expense. Essentially every important advertised feature of the unit was unclear or downright misleading. After spending $600 on boxes, a truck and a room I'm thoroughly disappointed and will be leaving a particularly harsh review on Google as soon as I'm able to get the chance to do so. My issue is not with your hours, policy, or prices.. my issue is that none of these things were clear when booking and in a crunch at moving time I had NO choice but to use your services and pay whatever you asked, and that felt awful. I would not recommend uhaul to anyone and will be doing research into other options for my next move.
Chantelle Stewart | Online Move InI thought the facilities floors throughout could be a little more cleaner.
Perry Sheppard | First ImpressionsThank you .will use again
donnie macpherson | Overall ExperienceThe staff were very HELPFUL when a few glitches came up.. Kyle was pleasant & very helpful on the phone trying to figure out what had gone wrong.. Brandi was patient as well when I came to the office... While waiting the day checking in I had observed a few of the customer interactions & YOUR STAFF was very professional...
Carol Kennedy | First ImpressionsMy first time using UHaul storage. My only negative comment is about the carts. They were well worn and pretty grungy. The storage unit was clean and easily accessible.
Elizabeth Wilson | Overall ExperienceEverything was fine for the first 5 years but since the Covid19 crisis I lost my job and fell behind in my payments and that's when all my good thoughts about U-Haul went out the window. My storage unit contents were taken and sold along with personal stuff that can't be replaced. The staff at the Charlottetown facility we're helping me but the aholes Kyle Rutherford out of the Denver office had no sympathy to my plight. I hope many unfortunate things fall upon him and see how he likes it when he's treated like a piece of garbage!!!!! Kevin Skrenka
KEVIN SKRENKA | Overall ExperienceArrived half hour after closing and two large trucks parked blocking easy access to rental unit which was directly behind the drop off area so in order to unload into storage unit had to block off all entrances to a full row of units.
Cody McEachern | First ImpressionsI found the staff were very helpful in determining an ideal size of storage locker for my needs last July. The locker I choses was clean and secure. I appreciated their experience in directing my choices for packing materials and boxes. The moving van was in perfect running order and the inside of the cab and the box had been properly cleaned and sanitized.
timothy mears | Overall ExperienceIt is/was often more difficult than it should be to access my unit due to storage of trucks in front of unit. That was the only disappointing aspect and consistent
Peter Howatt | Overall ExperienceEverything was as per usual for a storage facility except for two very irritating aspects: 1. The cheaply made and poorly designed locks froze solid with ice every time it slipped below freezing and there was a precipitation, necessitating a trip to the office to get a propane torch to blast the lock with. . 2. The poorly designed lot was so crammed full of Uhaul vehicles and trailers that most times you tried to access your locker unit, something was blocking your way and you either had to ask them to move it or you had to park away from it and squeeze by the vehicles. I needed weekly access to my locker and due to these two factors, I left. .
Tom Hogan | Overall ExperienceI have been to the site multiply times and every single time I have been there a truck has been parked in front of the door. I found that the pricing was high to have the inconvenience of having trucks blocking your door especially since I am paying for a drive up storage site.
Lilly Morley | Online Move InI am still renting the unit. Sales person was extremely helpful. Just started using the storage unit. Have not moved out. So, really difficult to comment, except on the great help from the salesperson.
elizabeth Wilson | Overall ExperienceLady in office very rude
SHIRLEY KEENAN | Overall ExperienceIt was quick and easy! My spouse and I were having trouble getting access to other storage units, we couldn’t believe how quick and easy this process truly was! Well done.
Patricia Bowtle | Online Move InThe app is very frustrating and Not user friendly. The camera did not work on more than one occasion. It kept asking for an alternative phone Phone number I put three different ones in but it kept asking. There are questions that I can’t answer . I did not enter the building so how can I comment. Maybe consider a N/A button
Ken Peters | First ImpressionsVery satisfactory customer service. Facility well managed. had no problems storing my stuff here over the summer.
jaycob bowker | Overall ExperienceThe representative was very friendly and upbeat. Very quick and professional. Made sure my needs were met and gave instuructions for access. He was very kind. Offerred great storage options good for my budget and space needs. Recommend to anyone needing storage.
pammala scott | First ImpressionsVery helpful and friendly staff. Made it easy to move my belongings in after the Covid 19 closedown of College and assist me in getting my bags transported home again.
Megan Reeksting | Overall ExperiencePrice is a little high and not being able to excess the storage unit unless the office was open didnt work for me, I work 12 or more hours a day and if I needed in at it I wasn't supposed to go.
Kevin Quigley | Overall ExperienceWe are happy with your service .
Udaya Paleti | Online Move InThe best service I have had dealing with U-Haul ever, never had a problem and they were always helpful and a accommodating .....thanks John Davis
Albert DAVIS | Overall ExperienceThe storage unit was a mess when we got it and dirty was not worth the price was dissatisfied
angela feener | Overall ExperienceMy family has used uhaul for years and will comtinue to do so . We have always had good service and been well taken care of i will definitely recommend this company
Lauralee Ohalloran | Overall ExperienceWhen we originally dealt with the staff at your facility, there were 2 ladies at the counter and they were extremely helpful, polite and happy, which I commented on in a previous review. Returning a few weeks later and there was a different lady at the counter. She was not cheerful she was actually rude, when all I needed was info on a rental truck to use on a round trip to Ontario. We ended up using a different rental company mostly because of her poor attitude. More than once but less then 5 times when arriving to access my storage unit there was a car parked in front of the area used to load or unload your vehicle yet no one in the actual facility. It was the same car each time which leads me to believe it was the people living above the facility using that area as a parking space. Very frustrating. Everything else was top notch. Regards Charles Meadus
Charles Meadus | Overall ExperienceGood experience. We would use again. Billing on time. Thank you.
Gloria Snow | Overall ExperienceI am very pleased with every interaction I've had with U-Haul over the years. I would recommend them highly to anyone. Thanks!
jade Myers | Online Move InThe staff at the storage unit are extremely friendly and helpful but I must say the manager there needs to be a little more friendly and helpful the staff were excellent the manager was not in the least
jamie eisan | Overall ExperienceI've used the U-Hall off n on for years,the staff r awsome n they treat me like family n i wish them all a SAFE working place!!
odette dean | Overall ExperienceI did not answer question 4 positively as frankly I have had very uneven experiences with staff at this location. A refresher for all your employees on the importance of good customer relations might be helpful. Your newer staff were super yesterday.
Susana Rutherford | Overall ExperienceStaff are always very, very friendly, efficient and accommodating. They go out of their way to ensure top-notch customer service.
Maida Wood | Overall ExperienceExcellent staff very friendly.
PEI Regiment Museum | Overall ExperienceUsual great service. Thank you!
philippe bruneau | First ImpressionsGreat service as usual. Thank you.
philippe bruneau | Overall ExperienceThe staff are like Family to me there a awsome teem!!!
odette dean | First ImpressionsEvery time I went near my locker there were trucks in the way very inconvenient and I still had to pay full price
SANDRA HENDERSON | Overall ExperienceWe have used u haul for storage. Easy access and friendly staff
STEVE WONG | Overall ExperienceHelpful knowledgeable staff Clean warm well lit facilities Easy accessible
LYNDA HILL | Overall ExperienceGreat place to store your stuff. Very clean and easy to access.
Mario Robichaud | Overall ExperienceI wish I could remember her name but I believe she is the general manager of uhaul charlottetown pei. I just want you to know she was excellent, friendly and I would use your services again!
ashley malczynski | First Impressionsvery satisfied for storing pianos
THOMAS ROWELL | Overall ExperienceAwesome customer service and knowledgeable- friendly gals and guys. So helpful - very pleased with everything- hats off to all you guys. But the excellent work :-) !!!!!
Darlene Monaghan | Overall ExperienceThis location is the best. The young ladies behind the counter were extremely courteous, polite and a pleasure to deal with as they were last summer as well. Drop off was a breeze. Thank you Charles
Charles Meadus | First ImpressionsOverall, good experience
anna frankfurt | Overall ExperienceThe facility is very efficient and the staff are always very friendly and helpful.
Vernon Frizzell | Overall ExperienceWhile the staff were excellent and the location very convenient, I was dissappointed that the unit I was provided had what appreared to be mold on the back left corner walls & had a dirty floor.
GORDON DUDLEY | Overall ExperienceEasy access and helpful staff
noralee gavin | Overall ExperienceExcellent service very friendly
jamie eisan | First ImpressionsStaff was understanding and accommodating
tony hanna | First ImpressionsNo complaints
Brynne England | Overall ExperienceRefund should be given to customers if. They are out of unit two weeks early or even a week early would be good customer service
wayne macKinnon | Overall ExperienceSorry we had to close out our storage rental units. After 2 years, our PEI house ahs been built. Excellent service at this U-Haul location.
Laurance Baschkin | Overall ExperienceGreat
Brent Andrews | Overall Experiencefast and helpful staff.
Mohammad Rakhshan | First ImpressionsGreat experience
Philip Hinschberger | Overall ExperienceExcellent
Bonnie Gallant | Overall Experiencewas very clean, and staff helpful as I was in a pinch which they helped me get out of..
Rob Caughlin | Overall ExperienceI am pleased with your staff, your company, no disputes ... this is my second time round with your company, I would recommend you quicker than another storage company. Thank you
christine macleod | First ImpressionsNo thanks
KEN CRAWFORD | Overall ExperienceExcellent Facility and Staff
LOWELL ROBERTS | Overall ExperienceI think that when using the storage that there should be a weekly rate as well iwas out the day my unit was due and they wanted to charge me a full month
Mark Hickman | Overall ExperienceGreat service and friendly staff.
arthur corrican | First ImpressionsIt would be more convenient if the truck had been full of gas and we were required to fill it before returning.Partly full is difficult to gauge.We thought we had filled it but still paid $10 when it
Dorothy Willson | Overall ExperienceNo complaints
karen arsenault | Overall ExperienceGreat service
kendall bernard | Overall ExperienceGreat customer service!
Philip Hinschberger | First Impressionsgreat all around will do again if needed
KEVIN ELLIOTT | Overall ExperienceConvenient and easy access.
christie rennie | Overall ExperienceUnits need some maintenance badly
Karen Revington | Overall ExperienceEasy to use, there is a canopy to keep you dry while loading if it is raining or snowing. Bathroom on site. Lots of trollies. Wide hallways. Office staff are beyond helpful.
GEOFFREY RAMSAY | Overall ExperienceNever had any issues whatsoever, always felt my belongings were secure. Building always clean and well lighted. Carts were always available.
WENDY BONNELL | Overall ExperienceIt was very easy to rent our unit. The person who waited on my was very efficient.
Atlantic Canada Opporunities Agency | First ImpressionsThe staff member I dealt with when setting up the locker initially was very unhelpful. There was also a thick layer of ice in front of the locker that made accessing the locker dangerous.
Charles waddell | Overall ExperienceThank you!
JILL STEWART | First ImpressionsClosure hours to early
Renee Bertrand | Overall ExperienceThe Staff are very good and very helpful and effiecient
sonya maclennan | Overall ExperienceVery helpful staff, nice clean user friendly facility.
Falina Dovick | First ImpressionsI had a horrible experience not because of sraff but bevaise of the ppl i chose to entrust with my belongings as well as in my life. Now i lost it all.
Stacey Blackett | Overall ExperienceWas pleased with the storage facility.It was clean,I was glad that it was available till seven in the evening which may it possibly to get access after five in the evening.Your service was excellent.
Cathy Matheson | Overall ExperienceThe emloyee who rented the traier to me was mean and nasty.
William MacKinnon | Overall ExperienceGreat service.
DAVID BENJAMIN | First ImpressionsWasn’t great at 1st had to call a 1-800 # girl Wasn’t knowledgable found out we had no trailer and I lost out on my FREE month Was not happy about that. Girl at store (w) glasses was great.
Darlene Monaghan | ReservationThe door to my unit was overly "sticky". Pull-down rope was rotten and broke so I replaced it. Big moving trucks should not use summer tires in Canadian winters. Minor complaints, but I am happy with.
Kim Matthews | Overall ExperienceThis facility was an avarage storage facility, nothing more nothing less.
MAURICE MAILLET | Overall ExperienceGood stuff
Marty Gay | Overall ExperienceVery happy with experience. My daughter had used facility a few months ago and recommended your facility. Convenient, easy access, canopy for protection from weather to unload was great and carts!
janice mackinnon | Overall ExperienceA good clean and safe place to store your stuff.
Fred Bagnall | Overall ExperienceOnly average. Storage locker roll-up door only stays up if run fully up, but crappy nylon rope broke, so that's a risky move. Row blocked at one end by parked cars forcing us to back out with large tr
Kim Matthews | ReservationStaff we’re great! U-haul policy didn’t allow me to rent for a week...which was all I needed a storage for. So I paid a month fee for a starage unit that sat empty for 3/4 of the term. A rip off.
dennis ellsworth | Overall ExperienceThings been great since rented a storage unit I haven't had any issues with any of them about anything the employees at uhaul been nice and polite when talking to them
Hannah Wilson | ReservationGreat facility, climate-controlled and very secure. I’d recommend to others for their storage needs.
Cindy Roy | Overall ExperienceEverything went smooth and the staff were very helpful with all our questions
Wendy Kittchen | ReservationStorage room was bright and clean, easy to maneuver around in. Staff was friendly, and would move trucks out of the way if need be. The manager can be a bit abrupt, but otherwise a good experience.
Carolyn Train | Overall ExperienceVery satisfied. Above excellent in all aspects
Kevin Gallant | Overall ExperienceEXCELLENT SERVICE AND STAFF VERY COURTEOUS. WOULD DEFINITELY RECOMMEND UHAUl To My Friends for all there moving needs.
chesley gates | Overall ExperienceYour system of charging month by month is not in anyway fair. I moved my things August 2nd and was charged for a full month! 195.00 for 2 days. Is there not a way to charge by the day?
Alan Gaudet | Overall ExperienceI would definitely use U -Haul Storage again.
Cindy Noonan | Overall ExperienceNo comments
karen arsenault | Overall ExperienceI cancelled my locker because I realized too many things that I would never use again. The staff are great.
Mike MacAdam | Overall ExperienceKatrina and her team are always helpfull . Top notch service at the charlottetown location
Shaine Guitard | Overall ExperienceFor the units inside (the ones without outside access) you cannot access them after a certain time of the day (depending on the day and their schedule). Other than that, 100% staff and facility.
MICHAEL PURDY | Overall Experiencegreat
John MacPhail | Overall ExperienceFelt my belongings were safe left at this storage location
Vernon Pyke | Overall ExperienceVery Good Service George
george boyle | Overall ExperienceVery happy with service
chesley gates | Overall ExperienceThanks Katrina
Shirley St Onge | Overall ExperienceBeing open letter during the week would be great.
Alex Macpherson | Overall ExperiencePymt issue - As a Gov't dept we were paying through Arizona on credit card (cc). U-Haul indicated paid but some payments were never showing on our cc stmt. Switch to online acct pymt which worked.
OPPORTUNITIES ATLANTIC CANADA | Overall ExperienceGot different responses and prices for inquiries about my move. Tried to charge me nearly $100 more in mileage than I was quoted, threatened with collection agency when I refused... took a supervisor.
donna hooper | Overall ExperienceKara was awesome. Despite the country-wide computer meltdown, she remain calm, cool and collected while under pressure from the backlog of people who needed help. If there were 6-stars, she'd get 'em!
Donald LANE | Overall Experience