The clamp to secure the large appliance dolly is right against the bag of blankets and makes it very hard to get it in place to tighten the clamp properly. After a struggle I got it secured - the bag of blankets wouldn't move to make it easier. Also, I was told to bring the vehicle back with 1/4 tank of gas - but the gauge was below 1/4 when I got it. I returned the vehicle with probably a little more than 1/4 tank but the employee I spoke with when I returned the vehicle didn't seem to care that they rented me a vehicle with less than the required 1/4 tank!
H MCustomer Reviews for U-Haul Moving & Storage of Charlottetown
Testimonials From Recent Customers
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Fast and easy customer service!
RICHARD T4 time renting a trailer in the past 6 months. Always a good experience, nice staff, great location & hours. Will continue to use this location
GLENDA LStaff were excellent in accommodating our needs!
JOHN BAmazing Customer service! Great rental!
caressa pAs mentioned above the staff were disinterested that the truck was unsafe and not road worthy. Very bad.
Raddad AThe facility and staff were both fantastic to deal with. The only feedback I could give would be that we had to ask on multiple occasions for the automatic doors leading into the facility to be unlocked. I completely understand that the staff were busy but when you are trying to move things in and out of the storage facility in a timely manner, its a bit inconvenient to have the automatic doors locked. Other than that small hiccup a few times everything else was fantastic. The staff were polite and accommodating. Storage facility was clean and all 3 trucks we rented were all clean and in good working order!
Jaclyn P | Overall ExperienceNothing the service was fast friendly and efficient
Donald TGreat customer service! Would 100% recommend!
BENJAMIN H | Overall ExperienceFast friendly service !
CHERYL MGreat service! Staff was very accommodating. Would recommend!
BENJAMIN HThe lock was rusted, so the employee used a tool to cut the lock and charged $50. This fee was not charged before.
Xin J | Overall ExperienceThe lock to my storage unit was changed without my permission or the permission of my alternate contact by an individual who didn't have the right to have access to my storage unit so I would say my experience was horrible. I most definitely will not be recommending your services to others… jn fact I caution against it to every person I encounter. If I had the financial means this would've been pursued further on a legal basis but luckily for you I don't. You may want to have a chat with your Charlottetown PEI employees regarding legal rights of storage locker renters.
Racheal F | Overall ExperienceExcellent staff - customer service
Ron M | First ImpressionsYoung gentleman was accommodating pulled vehicle out front. Loaded the extras and passed the keys. Excellent service on both ends.
JANET SKatrina and her staff are competent, professional and friendly. Book with these folks. You'll be glad you did.
RICHARD Bissues with roller door not closing were not readily addressed issues with rusted and frozen lock were over looked and remedies charged for
ALAN D | Overall ExperienceVery pleased with the service and advice given. Great Team!
BENJAMIN H | First ImpressionsFriendly, helpful and knowledgeable staff
CATHERINE M¡Gracias!
angela v | First ImpressionsExcellent service, great staff!!
DONALD PAll good now
KENNETH HYou need tap on your debit machine You need to accept debit as well as credit cards.
KENDRA CStaff are helpful but don’t seem happy
HARA K | Overall ExperienceCompletely satisfied with the person who rented me my 10 ft truck he showed me how to adjust mirrors
DOROTHY PStaff was efficient, polite. Lots of options re boxes materials etc. Thank you.
BARRIE BPrice gouging and rude
MARTIN GClosed trailer was dirty and needed to be cleaned before using.
chris tGreat spot!
J MNo issues
DAVID YAlways amazing and efficient! No complaints
ALEXANDER EGreat service!
DOMINIQUE BThe rental process was pretty easy. I ordered a 20' truck and was given a 26' at no extra cost. The truck was clean and I had no issues. It made moving day a little less stressful. A great experience.
JOYCE H👍
Garth wI had confirmed my booking of a 26ft truck by phone with one of your reps, only to arrive and find only 20ft trucks were available. This forced me to make two trips, greatly inflating my original price quote. Because of this, I will never use your services again, nor would I ever recommend "Uhaul" services to anyone.
JEREMY SN/a
Wyatt DParking for the customer to park the cars
MOHAMOUD JShannon was awesome to deal with, highly recommend. When I dropped 20' U-Haul in PEI they said I did not fill high enough. I said Shannon said to fill between 1/2 and 3/4 and I filled all the way to 3/4. Bit of a misunderstanding but overall experience was great!
WILLIAM ACustomers next to me were upset that equipment they ordered/reserved wasn't available. I felt bad for them. Don't let people reserve equipment that isn't available!
NICHOLAS MMy return was thorough and quick, friendly and professional.
JORDEN WTrick I had booked didn't work so they switched me to a one way which is fine, but truck was not full and I used less then half but when I was done all I could do was fill it. I know it's only 10 or 20 bucks in difference but when moving is already pricey every penny counts. Also truck had some minor front end issues clicking and a knock you could feel in the wheel when low speed turning, I mentioned it at drop off and they didn't really care.
W SI found the online return of the truck to not be user friendly.. I found it not intuitive.
W NQuick and easy return, no unexpected fees
JESSICA EGreat service. Knowledgeable helpful staff.
J. SThank you for keeping my belongings safe for 10ish years. I truely appreciate it.
BREANN H | Overall ExperienceHave better service. Such as showing customer which vehicle instead of them wandering a parking lot to find it. Have staff not snacking and talking to each other while waiting on you. Friendlier staff in general.
LORI BI can't think of anything: the staff were clear in their suggestions and recommendations. Very knowledgeable.
PHILIPPE BWent to clear out my unit after much personal life struggle to find out staff had given my person information out. This caused a family member to show up when I was with professional movers at MY unit and cause a scene which almost needed police intervention. This info was given out by either Brandy or Kyle,as they know both myself and the other party from previous unit rentals during moves. To say this was unprofessional is and understatement. Also knowing Kyle has a sexual assault history with charges and is working as/in a manager position like he claims is very u settling esp when it's public knowledge. The stress caused by this was very unfortunate and unexpected due to your staff giving out my personal info. I'd like to know what compensation or remedy for this situation I was put in is going to be. You have my contact information, I await your reply.
erin m | Overall ExperienceWe were so pleased with the rental experience of a cargo van from the Charlottetown, PEI U-Haul. Two years ago we had a negative experience attempting to rent a truck from a location near Halifax - at the last minute they told us the truck we reserved weeks before and verified the day before, was not available. I told the Charlottetown location I was going to keep verifying and they were very patient with me and completely helpful. The cargo van was ready to roll, even earlier than we first reserved it, which helped tremendously. It was comfortable, easy to drive, and had ample room for what we were moving. The staff was over the top helpful and friendly. Highly recommend them a their fleet of new and well maintained vehicles.
KENNETH MCustomer care! Your staff of Indian descent needs customer training. I was supposed to file a complaint at the police station but choose to let it go after considering the company is the blame for not properly venting their hired employees. Not matter what! Customer is king! It's the customer that has the business open to allow them the be able to receive a paycheque. Go and check you cameras of 17-Aug-2024 at exactly 7:05- 7:10 pm and watch how your staff approach customers walking in the store unknowingly the business was closed and not explained anything but rather push persons out the establishment, no one should put hands on someone, point blank. He's lucky I didn't pressed charges for assault.
SHAWN MAwesome experience
Wayne DGreat customer service thank you
JOHN CDropped off after hours, so the question re personnel being helpful is N/A - maybe that should be an option. As for drop off, the lot was dark and i had to walk around the building to drop off the keys. Not ideal as a single woman in the dark. Have drop boxes on front and back, when the back lot is full and you have to park in front.
CODY SAll good
Darryl LI have chatted not once but twice about my experience the last person told me they would call, no one has called so very unhappy
WILLIAM DVery friendly staff working on day of rental. Took time to explain contact etc.
KELLY CThe truck was extremly clean and well maintained from this perspective. The truck had a check engine light on. Engine was making an unusual noise at times while idling. As I was not traveling far, this was not an issue but certainly would have been concerning if traveling out of Province.
BRIAN TAllow one way rentals of 9 foot vans to other transport hubs (ex: Halifax, Moncton)
MICHAEL AFriendly, helpful staff. No issues whatsoever.
philippe b | Overall ExperienceGracias
Yoshihisa T | Overall ExperienceVery poor communication. Was told I could get 1 month free storage promo but refused (no trucks available to go one way, was told if I rent and return to same place they would honour 1 month free promo - they did not). Was told I could rent a 1 way trailer next day and get extension of 1 month free after paying one month - they refused this after I rented trailer. Overall very poor communication and very poor customer service in Charlottetown.
MALCOLM S | Online Move InI have rented various sized lockers over the past number of years and had no problems whatsoever. My locker was never broken into or had water / pest damage so very grateful. Counter service was excellent. I will be back if I ever need storage space again.
Dorothy p | Overall ExperienceOnly thing can be an issue is where we load into the main inside units , when vehicles parked it can be awkward to load/unload , but i hear new building being made will fix that. Staff always good to interact with
christopher m | First ImpressionsThere needs to be better pricing options. One month free is great and all however if I need four days longer, I pay $150 because there is not bi weekly, weekly or daily options. When I was trying to locate the locker which would be the size I needed, I was met with a condescending remark which was uncalled for. When you try to call the office during hours of operation, you can hardly ever reach anyone.
Clara B | Overall ExperienceAmazing Customer service and experience
erika d | First ImpressionsWe had no issues at all. When we had concerns we spoke to staff and issues were resolved. We had our storage unit for a year and never had any issues at all.
Melissa M | Overall ExperienceThis was the worst experience I've ever had. My stuff was sold before the date. It was legally allowed. There was no compensation offer. Extra charges were constantly put on, and this is not done at other facilities. The only reason that this is still being allowed here is because people don't know there are better options out there.
Michelle H | Overall ExperienceHad long term storage needs for international student on medical leave from school. Communication was excellent as I received emails monthly when auto pay happened and also when there was a fee increase. Staff there was very friendly and helpful. I would absolutely recommend Charlottetown u haul storage! .
debbie b | Overall ExperienceOverall, what I would expect from self-service I Hall, as a first time renter understanding that the green tag didn't require staff input was unclear but overall staff were friendly and informative
Ella S | Online Move InI have been a customer of U-Haul for nearly two decades, and found the experience excellent. The facilities are clean, secure, well-maintained, and accessible; the staff are always pleasant, professional, and helpful. I recommend this U-Haul facility to anyone looking for safe, accessible, first-rate storage solutions at reasonable prices.
ANNE F | Overall ExperienceThey banned me from U-Haul for using a card that I had no idea was on an other banned persons account even though I have no idea who the person is.
Krista B | Overall ExperienceOnly thing I would recommend is parking for your customers or atleast find a neighbor that will let your customers park in it. Not great practice to have people running on the roads in snow storms to go a mile to get to their car.
Kelly G | Overall Experiencegreat friendly staff, pleasure to chat with
Steven F | First ImpressionsWonderful experience for me. Katrina (I believe was her name) was so beyond helpful and informative. Thank you so much!
Janean T | First ImpressionsBrandi has amazing customer service! She is a gem. Very friendly, efficient, and knowledgeable. Thank you for you great service!
LORI M | First ImpressionsThe ladies who was there to help me with the size, price, and info was so great!
LORI M | Overall ExperienceU-Haul made our move very easy and convenient. I was very happy to have a months free storage with the rental of a one-way truck. That sealed the deal for me !
RODNEY J | Overall ExperienceThe only issue is that there is no 24/7 access to indoor units the access code machine doesn't work and it's been love this for years. I'm not sure why it's not getting fixed. Other than that. Clean, friendly and helpful stuff. I would recommend it
Marijo A | Overall ExperienceI would highly recommend this U-Haul as a place to store your stuff or to rent a vehicle
frederick h | Overall ExperienceThe guy who helped me out with my storage unit was amazing
LORI M | First ImpressionsUnit right out front. Great staff
Jack M | Overall ExperienceThe storage unit was perfect for what I needed. The facility was always clean and had no issues accessing my unit.
Jannis S | Overall ExperienceProcess was easy and the one month free when doing a one way return sold it for me.
RODNEY J | First ImpressionsI ordered a 20 from Toronto to Charlottetown. I also reserved a storage room in Charlottetown. Yet when I arrived, I was not given a free months rent even though in my truck it said take a one way trip and use storage at destination, and get a free month. Staff told me no you can't get a free month. I have U-Haul 2000 worth of business, plus rental fee for storage unit, and was told no.
Madeleine S | Overall ExperienceI just have 2 little s because I have a bad knee I an't stand up for a long time. I needed to wait and there is no chair or place to seat. And the second one is to let custumers go through the building from the back to the front instand of having to have to walk around the building. When you are tired it's a lot. But it's just suggestions because the team was really helpful, kind and friendly.
Aline C | First ImpressionsIf price wasn’t so high I likely would have stayed indefinitely for the convenience of having storage in the city
Tyler A | Overall ExperienceThank you very much.
blair s | Overall ExperienceNo complaints. :)
odette d | First ImpressionsAlways friendly, and a great help. Would definitely recommend UHAUL to anyone needing a storage unit or the rental of a truck.
anne q | First ImpressionsI had multiple issues come up during my time renting. I had a key break in a lock, ice buildup, snow getting into my locker due to broken weather striping to name a few issues. Each time I tried to speak with staff I was met with rude attitude and basically treated like I was a pain for interrupting their day. Ultimately, I decided to move out because of the treatment and that fact that I was locked out of my locker for 2 weeks after being 2 days late on my rent. I truly hope others don't experience the nightmare I had.
Jillian B | Overall ExperienceThe look in your face says more than your words do. Humans pick up on energies, not just words. Be nice
Shawna G | Overall ExperienceGracias
James D | Overall ExperienceLoved Uhaul and your staff. I'll miss you guys.
Angela V | Overall ExperienceAmazing staff
Sami L | Overall ExperienceGreat service and very nice staff, everyone was helpful,…Storage unit very clean and easily accessible to get to and from…Excellent place for storage would recommend to anyone or use again if needed myself.
Jessie S | Overall ExperienceI found it very easy to move everything in to the locker. The facility is very clean and the hours are great. I find the staff very friendly and helpful.
Jannis S | First ImpressionsGood ...some mice droppings but they did provide a bait box. They were also very accomodating with us returning the truck a day late because my dog died the day we were moving and couldnt continue.
Nicole N | Overall ExperienceSo far so good-just moved in two days ago!
Patricia D | Online Move InIf you haul was a chick/street rhino down at the Legion, I would totally buy her a rum and Coke and take her back to my humble abode. For the season finale of storage wars.
charles m | First ImpressionsEverytime I showed up there would be a truck infront of my storage.
Shanda S | Overall ExperienceDisappointed in the lock that we purchased. Brand new and had trouble opening it to put on the unit. Took it back and they told me it was just new and needed to be opened and closed a few time. Then to only find out when unloading storage lock wouldn't open again and I went to complain again only to be handed a torch. They said it was frozen due to the weather. It had nothing to do with it being frozen it was the lock it's self that should have been replaced the first day I bought it.
KARI l | Overall ExperienceWe have used a storage room at this facility a few times over the last few years - every time the experience was great. Good staff and nice clean facilities.
heather s | Overall ExperienceOn-site staff were extremely helpful. Facility was in excellent order.
Steven L | First ImpressionsThe only negative I have is that I do find the monthly charges for a storage space expensive. The staff were great, helpful and do a really great job.
Carolyn W | First ImpressionsAll staff at this location are friendly and helpful. Above and beyond
Jessica H | Overall ExperienceGreat staff
odette d | Overall ExperienceI found the staff to he very friendly and most helpful.
CHRISTINE N | Overall ExperienceI previously rented storage space at the Truro, NS facility which has 24/7 access with security swipe card. A nice feature that I missed at the Charlottetown facility.
ROBERT P | Overall ExperienceI've been using the indoor storage for years off n on n always been pleased with the service n storage
odette d | First ImpressionsGracias
Michael E | Overall ExperienceAll staff were great
Brenda C | Overall ExperienceRude service
Rodney H | Overall ExperienceTook the pressure off when I learned they have a cart you can roll in and out of the indoor units .. amazing! Thank you god I didnt have to carry all my belongings in there .. Thank you Uhaul !
Amy H | First ImpressionsThis was my first experience with U-Haul, and I was completely satisfied with the entire process-from the rental of the truck to the completion of the storage rental period. I will definitely recommend your services to others!
Susan A | Overall Experience