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Craig P.Customer Reviews for U-Haul Moving & Storage of Chain O'Lakes
Testimonials From Recent Customers
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As stated in my comments about my pick-up experience, the issue over the fuel tank level came up again. First, this location had NO RECORD of me submitting the true fuel tank level when I picked up the truck (great job, U-Haul on processing and delivering the information YOU requested...NOT) Luckily, I had a picture on my phone which I showed to the U-Haul employee. Then, he wanted to argue that the tank was still a bit short. I wish I could upload the pictures because there was no way one could tell if the tank was a bit short. I told the U-Haul employee that I would just take the truck, hold it until 7am the next day (my agreed upon return time) and would then ask to speak with management. He finally agreed to accept the truck with the fuel level as is...which was the same as when I received the truck. U-Haul can be very difficult to work with sometimes. I would suggest trying other companies, if you have the ability to do so.
BARRY G.Have more the one person working the wait time is unacceptable for returning or picking up and the trailer was dirty an the rear latch was packed with mud
Kurt L.The staff here is so friendly and accomodating!
Madonna S. | Overall ExperienceCourteous staff
Vanessa O.The truck that I rented had holes in the ceiling that allowed water to leak through while it was raining outside. I've never had a problem with UHaul before but this was a bit upsetting to be honest. I hope something can be done to resolve this.
Edward S.I set up an online reservation for a 20', one way rental to Milwaukee, WI. I chose convenient pick-up and drop-off locations. Around 24 hours prior to my pick-up time, I was informed that the location I selected does not have 20' foot trucks and does not allow one-way truck rentals. Why does your online reservation platform allow these choices to be made knowing full well that they are not a possibility? The same thing also happened for the drop-off location, instead I was never called or informed that the drop-off location changed. Yes, the drop-off location was changed on the U-Haul contract, but the agent didn't tell me that the location changed when I went to pick up the truck, and I never thought to look. All in all, this was a horrible customer service experience, and it'll be hard to ever use U-Haul again let alone recommend it to anyone.
Madison A.Friendly, helpful, convenient.
NATALIE S. | First ImpressionsThe people I dealt with in Illinois were kind and helpful unlike when we went to return the truck. The woman we spoke with in Philadelphia seemed more interested in her phone than helping us return the truck. "It's really very easy. It's all in the app." is not helpful when you have just moved halfway across the country and haven't slept more than a couple of hours in four days.
gloria D.Great customer service by the two guys working. Polite and efficient Thank you!!!
Jodi L.No. I was over charged. Called customer service. They said someone would contact me within 3 days. It has been 5 days. No call
James K.Not a thing. Thanks again
JULIES P.We couldn't be more pleased with the service we received from the folks at your Antioch location. They were extremely helpful, courteous, and friendly.
Edward N.Staff very friendly and helpful
Robert K.Vito needs to be fired or re-trained. He read my full name out loud each time I was in the place. That is a breach of personal data safety. I noticed he did not read the full name out of the white customers that were in line in front of me, if this is some racists form of discrimination he should be fired. If he is ignorant to the proper way to handle personal data he should be retrained. The truck he gave me initially was filthy inside and outside. I found a lot of dog hair in the passenger seat, and the coach stank.
Houston M.I was charged a fuel service charge even though I had replaced the fuel with the exact amount that I used. Poor customer service.
Douglas E.Don't change a thing
William M.Really good location, excellent costumer service.
Jenny A.Nothing....Everything was perfect!
Mark K.Drop off is odd. You guys were open but Noone was there. So I dropped the keys in the drop box.
CHRIS P.Had a month advance reservation and U haul did not have the vehicle at the location requested. Had to drive over two hours one way to location to pick up the truck. Was given one day notice.
CHRIS J.Everything went very well and Arnold the store manager was awesome to work with too!!
lisa K.Chrystian was excellent. Best transaction I've had in a long time.
Charles H.Very friendly and helpful staff.
Shawn L.Arnold and the Manager provided excellent service!
john K.Nothing, my experience was very good.
Peter R.Be sure the attendant at least verbally confirms that returned equipment passes inspection - as photos where taken & submitted before my leaving the pickup site.
PHYLLIS P.Your on line 24/7 share really needs work, it took us 1 and 1/2 house to get the truck and 2 hours to return truck, worst app ever
Pam E.THANK YOU!
Jodi S.Again - locations were fine. Uhaul phone and customer service experience was not. 55 minute hold times, hangups while on hold for 30 minutes, and consistent changing of my reservation truck type and pickup location was hard to navigate and required hours of phone time.
Chad W.Great customer service!
Anthony S.Thank you for making our move easier!
Jodi L.Keep doing what you are doing. Equipment is always ready and the staff is exceptionally helpful even when he is taking care of multiple customers. The only suggestion would be to have additional staff on hand for busy times.
Lee P.The young man that helped me was very polite, very helpful, and very professional. Sadly it seems he is the only one working and servicing the whole store by himself. But he was very good.
Andris I.Would like to see more people contact and less digital. Did not like using the internet to conduct business. Still waiting on a receipt.
Anthony F.none
Tim M.Not one THING every thing was perfect!!!!!!!
Anthony M.Nada
KIMBERLY W.N/C
Andrew V.Great experience...easy pick up and easy dropoff.
DARRELL C.Equipment was ready when requested, the service personnel ensured proper hookup, and unhooking at destination. Very friendly and helpful.
George A.Great service!
Zenio K.More staff
Nancy R.Easier drive in and drive out.
JAYDEN M.Arnold was very nice and helpful
Angel A.Great clean location, friendly staff, quick and easy check in and out.
Wojciech G.The manager at my location in Antioch, IL was excellent. I was referred to use this location by a friend and they were right. Best customer service I've received in years.
JENNIFER M.Your trucks need maintenance
Charity S.Thank you always being so helpful.
April S. | Overall ExperienceNext time, I would not get a second floor unit. It has no elevator or any cart to help move stuff. Plus, I would never get a unit in the middle of the walkway either.. too much to walk plus one has to deal with the steps.. should be the cheapest unit!
Janet S. | Overall ExperienceAny questions I had were quickly answered by Arnold or the rest of the staff. Move in was easy and the facility is very clean.
Bob L. | Overall ExperienceArnold has a great customer focus and has always been very helpful for the time we have used this storage facility
River ridge C. | Overall ExperienceArnold is always friendly and helpful! This is my 3rd unit here
Joan P. | Online Move InArnold the manager was very helpful in changing my previous truck appointment to better accommodate my moving plans. Gave me a great deal on the truck and storage unit. Gentleman working the counter Sunday morning was very helpful, led us to our unit and recommended the easiest loading locations.
Michael S. | First ImpressionsThank you for making the process easy. The man at the register who helped us check in was extremely helpful and friendly.
Jessica Z. | Online Move InGreat facility for what we needed. we moved our RV to the Uhaul facility in Grayslake as it was closer to home, covered, and had access to power. A bonus was the gate for a sense of added security. Thanks to Arnold and the team for everything, would definitely come back if the situation arises.
James P. | Overall ExperienceThey were well about average. I would use them again.
Daniel R. | Overall ExperienceSecond floor was a b@@@. Trying to get anything moved in when sliders closed at 7pm was a pain in the a@@. Looks like the 2nd floor wasn't mopped in a month.
patricia m. | Overall ExperienceMy account went delinquent over 2 years ago and I had to forfeit the unit which was unfortunate but oh well. They told me it was going to auction February of 2020 And that it was too late to pay it off.. Then 6 months later they get ahold of me telling me that I had another 6 months of rent plus delinquent fees racked up and that the unit was not sold. I told them I wasn't gonna pay over a $1000 to just send it to auction. Here we are August of 2021 they just told me they sold it for a $140 that I have to pay the difference between that and $2800. They lied to get my bill up so they could rake me over the coals when I was clearly not in a good financial situation.
Keith S. | Overall ExperienceI was ready to give this facility better ratings but when I needed to access my locker I found it was locked, with a tag claiming I had not paid my monthly fee. However, I was able to provide the payment receipts to show I was in good standing once the store opened and should not have been locked out. Unfortunately this situation came as I was trying to move my son to his new residence in preparation for college, and we were delayed several hours in loading our U-Haul rental and getting on the road.
Fjay B. | Overall ExperienceAdvanced Notification should have been made if the reserved unit (10x10, split level thats temperature controlled) was not available. That was what I had reserved. Instead I have 2x 5x10 units that are not temperature controlled and only upstairs upstairs. I went in to get an additional lock and waited for over 20 minutes and didn't see anyone inside or someway to ring for help. Another associate should have been there vs having one person on duty on a Saturday morning which is probably a very busy day for this location. I left and came back like 30 minutes later. Service was redeemed with the second / final guy who finally helped me with the missing lock and then with the truck return.
Amy E. | First ImpressionsStaff was great!
Larry F. | Overall ExperienceArnold is a great asset!
brian m. | Overall ExperienceVery pleasant to work with and facility was very clean.
Janet L. | First ImpressionsEveryone was extremely helpful and friendly. I was totally satisfied with renting from this U-haul facility.
Catherine W. | First ImpressionsVery clean facility and professional staff! We also ordered boxes online and the pickup process was very easy.
Bob L. | First ImpressionsThe roof is leaking throughout the building and was above out unit the entire time. We complained multiple times and had to have them shopvac the top of our unit at least 10 times well we were there. Our stuff only stayed dry because we bought our own tarps and made a separate roof for the unit.
SARA S. | Overall ExperienceThis facility needs more workers I waited 30 min to get help, I could see the frustration on the employees face he needed help and he was doing his best but couldn't handle the amount of customers , what is available on line is not what is available at the store , I was told I would receive a call to confirm my storage unit yesterday , I'm still waiting! , I will have to go back today and hopefully get an answer? How can you rate a store when it's not the employees fault, hire more workers!!!!!
RACHEL W. | First ImpressionsPlace is awesome. Very happy that we stored our stuff there. Two years and zero problems with our stuff. Owner was a great guy.
Nathaniel H. | Overall ExperienceEveryone was extremely friendly and helpful. Thank you :)
Laurie W. | First ImpressionsThis U-Haul location is by far the number one place for customer service, friendliness and efficiency!!! They are on top of their business and do it so well with a SMILE even behind a mask! The whole team does a superb job, wether it is for a truck, storage unit, getting a hitch or selling merchandise to assist you with your move. Arnold and the team are hands down the BEST!!! High recommend this U-Haul location!!!Much appreciation to all!! Michelle and Randy
Michelle L. | First ImpressionsGeneral Manager Arnold is so helpful! Second time renting a vehicle too!
Joan P. | Online Move InThis Uhaul storage site was great from the first day to the last. The manager, Arnold, runs a first class operation. He was always accommodating to my needs. Overall, a very positive experience.
terry b. | Overall ExperienceUsed truck rental four other times and storage twice. Always clean and friendly prrsonel
Heidi W. | First ImpressionsGreat staff. Don’t change a thing.
Donald K. | First ImpressionsArnold Clark was so helpful and made storing all of my belongings from college stress free! I would 100% recommend this place and ask for Arnold if you have any questions - he is extremely helpful and knowledgeable!
Natalie N. | Overall ExperienceArnold is a very good manager. Keeps things moving, and surely knows his store. Very personable, and treats his customers with respect. Much thanks to Arnold for helping us during this hectic time!
Joseph F. | First ImpressionsThanks! Checking in and getting access to the unit was easy. Brandon was very friendly and helpful.
dan m. | First ImpressionsArnold and everyone at the facility was very friendly and helpful any time I needed it! ¡Gracias!
Melanie G. | Overall ExperienceI talked to two at three different people and they were all friendly and helpful. A majority of my questions and communication was with Arnold.... he is awesome! Very helpful, flexible, and knowledgeable. ¡Gracias!
Laura K. | First ImpressionsArnold Clark was super nice, helped me out by switch my unit from the second floor to the first. He was knowledgeable and very informative and made this experience with a storage unit so easy! I will definitely use this location for any storage or truck rental needs i may have in the future!
Ronni W. | Online Move Invery happy with the Antioch location they worked with us on all issues and helped us out tremendously.The other location in Lake Villa Rt 59 they totally FAILED did Not have our truck we reserved
catherine l. | Overall ExperienceStaff very friendly and helpful from start to finish!! Thank you
Heidi W. | Overall ExperienceVery helpful and accommodating
Daug V. | First ImpressionsSteven was patient and helpful. Thank you great service
Yesenia M. | First Impressionssuper clean, friendly staff, great pricing!!
Heidi W. | First ImpressionsYour representative Arnold Clark was very knowable and patient he walked me through the facility twice he definitely gets my vote for employee of the month award
Marsha H. | First ImpressionsTook there time to showed me around.
stephen r. | First ImpressionsI rented 2 trucks and 2 units at this location, and my experience was always good. Would definitely reccomend and use again in the future. Arnold the general manager is very friendly and helpful.
Adam G. | Overall ExperienceArnold the Manager did everything in a very professional matter
JOE C. | Overall ExperienceThe service was excellent the general manager and all personnel were professional and helpful
maria m. | First Impressionsthe truck I had the sterring needs to be checked
michelle j. | First ImpressionsArnold and his team were very helpful and courteous.
carey b. | Overall ExperienceI would definitely rent there again. I was using this for short term storage. Great, friendly staff.
Russell A. | Overall ExperienceAccess to place 24/7 to who ever pays what ever price payed should be allowed! Alarm gets very annoying when you do sign in and it still goes off.
Oscar M. | Overall ExperienceThe workes there were very nice and extremely helpful with helping me with my storage unit. I would recommend this place anytime.
Chris P. | First ImpressionsGood Experience, no issues
RAYMOND K. | Overall ExperienceThe staff at this facility were very nice and helpful, but the communication between people was lacking. It took a minimum of 4 phonecalls/emails and 2 personal visits to end my contract.
mary r. | Overall ExperienceGrant, U-Haul Rep, 10 minutes before closing treats me like the first client of the day. Professional, thorough, detailed review of access, location, and unit security. Spotless building/storage unit.
Stephen C. | First ImpressionsI may rent a unit for my business this summer. Thank you, your service was great.
Arleigh B. | Overall ExperienceAll the staff there were great! Arnold the GM really knows his stuff! Will definitely recommend this location!
SCOTT P. | Overall ExperienceVery helpful
gabrielle s. | First Impressionsnice and secure facility. Clean too.
jerry k. | Overall ExperiencePatient and professional
ed b. | First Impressions¡Gracias!
KIMBER P. | Overall ExperienceFor the time used it was a well maintained facility and I would use this location again.
Kimberly P. | Overall ExperienceAlways clean very well maintained the staff was always willing to help very understanding definitely will go back if ever need a storage unit again
MARY S. | Overall ExperienceIndoor storage was just what I needed. Very close location for me.
David S. | Overall ExperienceMoving is a difficult life change at the minimum, but U-Haul Storage in Antioch, IL made the experience seamless and easy. They were helpful, flexible and very personable:)
mary r. | ReservaciónThe facility was clean and secure
Chris K. | Overall ExperienceThank God for the guys at the Channel Lakes U-Haul in Antioch Illinois ! They were Awesome as whoever answers the phone after hours messed everything up!! I mean everything!
Sheryl A. | ReservaciónEverything was very easy,
Adam B. | Overall Experience