Everything went very well and Arnold the store manager was awesome to work with too!!lisa K.
Customer Reviews for U-Haul Moving & Storage of Chain O'Lakes
Antioch, IL 60002
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Eric L.
El cliente no dejó un comentario.Nicole B.
Chrystian was excellent. Best transaction I've had in a long time.Charles H.
El cliente no dejó un comentario.jeff J.
El cliente no dejó un comentario.Kenneth W.
El cliente no dejó un comentario.Linda E.
El cliente no dejó un comentario.PATRICK W.
El cliente no dejó un comentario.Joseph C.
Very friendly and helpful staff.Shawn L.
El cliente no dejó un comentario.Susan V.
El cliente no dejó un comentario.Edward B.
El cliente no dejó un comentario.James B.
Arnold and the Manager provided excellent service!john K.
El cliente no dejó un comentario.Paul S.
Nothing, my experience was very good.Peter R.
El cliente no dejó un comentario.Justen P.
El cliente no dejó un comentario.Mike L.
El cliente no dejó un comentario.Salvador A.
Be sure the attendant at least verbally confirms that returned equipment passes inspection - as photos where taken & submitted before my leaving the pickup site.PHYLLIS P.
Your on line 24/7 share really needs work, it took us 1 and 1/2 house to get the truck and 2 hours to return truck, worst app everPam E.
THANK YOU!Jodi S.
Again - locations were fine. Uhaul phone and customer service experience was not. 55 minute hold times, hangups while on hold for 30 minutes, and consistent changing of my reservation truck type and pickup location was hard to navigate and required hours of phone time.Chad W.
Great customer service!Anthony S.
Thank you for making our move easier!Jodi L.
Keep doing what you are doing. Equipment is always ready and the staff is exceptionally helpful even when he is taking care of multiple customers. The only suggestion would be to have additional staff on hand for busy times.Lee P.
El cliente no dejó un comentario.latricia B.
The young man that helped me was very polite, very helpful, and very professional. Sadly it seems he is the only one working and servicing the whole store by himself. But he was very good.Andris I.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.Stephen B.
Would like to see more people contact and less digital. Did not like using the internet to conduct business. Still waiting on a receipt.Anthony F.
El cliente no dejó un comentario.Kelly J.
Not one THING every thing was perfect!!!!!!!Anthony M.
El cliente no dejó un comentario.Ken S.
El cliente no dejó un comentario.Robert K.
Great experience...easy pick up and easy dropoff.DARRELL C.
Equipment was ready when requested, the service personnel ensured proper hookup, and unhooking at destination. Very friendly and helpful.George A.
Great service!Zenio K.
More staffNancy R.
El cliente no dejó un comentario.Paul S.
Easier drive in and drive out.JAYDEN M.
Arnold was very nice and helpfulAngel A.
El cliente no dejó un comentario.Charles B.
Great clean location, friendly staff, quick and easy check in and out.Wojciech G.
El cliente no dejó un comentario.Jorge E.
El cliente no dejó un comentario.Terri V.
El cliente no dejó un comentario.Jerry R.
The manager at my location in Antioch, IL was excellent. I was referred to use this location by a friend and they were right. Best customer service I've received in years.JENNIFER M.
Your trucks need maintenanceCharity S.
El cliente no dejó un comentario.Cameron H.
El cliente no dejó un comentario.GREGORY K.
El cliente no dejó un comentario.Lori M.
A very good experience. Outstanding facility with professional staff.mike D.
El cliente no dejó un comentario.Yvonne C.
Repeat customer x5! Great service! Pick up and drop off were smooth and effortless. Will use again.james H.
Super good serviseRoberto T.
El cliente no dejó un comentario.Richard K. | First Impressions
El cliente no dejó un comentario.Joseph P.
The 15' truck we rented had a leak and got one of our cabinets wet. I let the front desk know.Matthew F.
Quick and easy pick up and drop offGreg K.
Thank you always being so helpful.April S. | Overall Experience
Next time, I would not get a second floor unit. It has no elevator or any cart to help move stuff. Plus, I would never get a unit in the middle of the walkway either.. too much to walk plus one has to deal with the steps.. should be the cheapest unit!Janet S. | Overall Experience
Any questions I had were quickly answered by Arnold or the rest of the staff. Move in was easy and the facility is very clean.Bob L. | Overall Experience
El cliente no dejó un comentario.Wayne A. | Overall Experience
El cliente no dejó un comentario.tara e. | First Impressions
El cliente no dejó un comentario.Leslie K.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Ronald M.
My first time ever using Uhaul was such a breeze! The price, the ease of reserving, the fast attentive customer service. All around 10/10 would recommend Rebecca B.
Very easy to know how to drop off the equipment. The agent checked the truck quickly but thoroughly.Morgan M.
El cliente no dejó un comentario.William W.
El cliente no dejó un comentario.Jonathan D.
El cliente no dejó un comentario.Adam W. | First Impressions
El cliente no dejó un comentario.Adam M.
Keep your equipment and your service the same! We have rented trucks three times in the past month and a half and have been so satisfied with value and service you will always be our go to for rental equipment!!Lee P.
Arnold has a great customer focus and has always been very helpful for the time we have used this storage facilityRiver ridge C. | Overall Experience
El cliente no dejó un comentario.RICHARD D.
If you could make the shift to the new fiberglass containers quicker that would be helpful. The wooden ones can be very hard to open and close, especially when coming from cold to warm climates.MATTHEW D.
Customer service was great. App experience was terrible. Trucks were parked on top of each other to the point where they had to give me a different truck. Dropping the truck off was a nightmare as the app kept saying there was an error uploading my picture of the odometer. But again, customer service came to the rescue and a really nice guy helped me out and take care of it. Would never do the app pick up ever again.John V.
I told them that the brakes might be bad on the truck. I was impressed on this place. all of your places should look like this oneBRENT L.
Arnold, The person that took care of my check in and out was outstanding!Thersea H.
El cliente no dejó un comentario.JOHN G.
Perfect location. Serpentine belt gave out as I pulled into their driveway. Another 100 yards and I don't make it. Helpful in getting my truck repaired tooEd K.
Have vehicle cleaned before next user. Do a walk around of vehicle with renter to identify scratches, knicks and dents. I took my own pictures to document issues.Jeffrey B.
El cliente no dejó un comentario.MATTHEW D.
El cliente no dejó un comentario.Matthew F.
Arnold is always friendly and helpful! This is my 3rd unit hereJoan P. | Online Move In
El cliente no dejó un comentario.Stephen B.
El cliente no dejó un comentario.STEPHEN B.
El cliente no dejó un comentario.AARON K.
El cliente no dejó un comentario.JEFFREY S.
Arnold the manager was very helpful in changing my previous truck appointment to better accommodate my moving plans. Gave me a great deal on the truck and storage unit. Gentleman working the counter Sunday morning was very helpful, led us to our unit and recommended the easiest loading locations.Michael S. | First Impressions
El cliente no dejó un comentario.dan m. | Overall Experience
El cliente no dejó un comentario.Peter B.
El cliente no dejó un comentario.MICHELLE W.
Smooth transactionFatima M.
The drivers side door was hard to close and it rattled. This is the second truck that I rented from this location. The first truck was excellent this one not so good.CHARLES Z.
El cliente no dejó un comentario.JAMES W.
El cliente no dejó un comentario.DONNA P.
Friendly service and convenient location.ALISSA F.
El cliente no dejó un comentario.Rose P. | First Impressions
El cliente no dejó un comentario.Robert P.
Keep doing what your doing! Staff was excellent and informative. We ended up using the vehicle longer and than expected for after hours drop off and it was fast and easy!LEE P.
El cliente no dejó un comentario.Gary D.
El cliente no dejó un comentario.DANIEL G.
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.bruce F.
Have the store worker stay and explain how things work . Have more than 1 worker at this locationJENNIFER H.
El cliente no dejó un comentario.HEIDI H.
Thank you for making the process easy. The man at the register who helped us check in was extremely helpful and friendly.Jessica Z. | Online Move In
El cliente no dejó un comentario.LISA S. | Overall Experience
El cliente no dejó un comentario.paula w. | First Impressions
Great facility for what we needed. we moved our RV to the Uhaul facility in Grayslake as it was closer to home, covered, and had access to power. A bonus was the gate for a sense of added security. Thanks to Arnold and the team for everything, would definitely come back if the situation arises.James P. | Overall Experience
El cliente no dejó un comentario.SALLY C. | Overall Experience
They were well about average. I would use them again.Daniel R. | Overall Experience
El cliente no dejó un comentario.ben m. | Overall Experience
El cliente no dejó un comentario.Krista L. | Overall Experience
Second floor was a b@@@. Trying to get anything moved in when sliders closed at 7pm was a pain in the a@@. Looks like the 2nd floor wasn't mopped in a month.patricia m. | Overall Experience
El cliente no dejó un comentario.Philp H. | Overall Experience
El cliente no dejó un comentario.Tim P. | Overall Experience
El cliente no dejó un comentario.ADAM G. | Overall Experience
El cliente no dejó un comentario.ROBERT D. | First Impressions
My account went delinquent over 2 years ago and I had to forfeit the unit which was unfortunate but oh well. They told me it was going to auction February of 2020 And that it was too late to pay it off.. Then 6 months later they get ahold of me telling me that I had another 6 months of rent plus delinquent fees racked up and that the unit was not sold. I told them I wasn't gonna pay over a $1000 to just send it to auction. Here we are August of 2021 they just told me they sold it for a $140 that I have to pay the difference between that and $2800. They lied to get my bill up so they could rake me over the coals when I was clearly not in a good financial situation.Keith S. | Overall Experience
I was ready to give this facility better ratings but when I needed to access my locker I found it was locked, with a tag claiming I had not paid my monthly fee. However, I was able to provide the payment receipts to show I was in good standing once the store opened and should not have been locked out. Unfortunately this situation came as I was trying to move my son to his new residence in preparation for college, and we were delayed several hours in loading our U-Haul rental and getting on the road.Fjay B. | Overall Experience
Advanced Notification should have been made if the reserved unit (10x10, split level thats temperature controlled) was not available. That was what I had reserved. Instead I have 2x 5x10 units that are not temperature controlled and only upstairs upstairs. I went in to get an additional lock and waited for over 20 minutes and didn't see anyone inside or someway to ring for help. Another associate should have been there vs having one person on duty on a Saturday morning which is probably a very busy day for this location. I left and came back like 30 minutes later. Service was redeemed with the second / final guy who finally helped me with the missing lock and then with the truck return.Amy E. | First Impressions
El cliente no dejó un comentario.Kaitlyn t. | First Impressions
Staff was great!Larry F. | Overall Experience
El cliente no dejó un comentario.Melissa P. | Online Move In
Arnold is a great asset!brian m. | Overall Experience
El cliente no dejó un comentario.Michelle L. | Overall Experience
El cliente no dejó un comentario.Tonya T. | Overall Experience
El cliente no dejó un comentario.Larry F. | First Impressions
El cliente no dejó un comentario.Daniel R. | First Impressions
El cliente no dejó un comentario.Anne B. | First Impressions
Very pleasant to work with and facility was very clean.Janet L. | First Impressions
El cliente no dejó un comentario.Jordan G. | First Impressions
Everyone was extremely helpful and friendly. I was totally satisfied with renting from this U-haul facility.Catherine W. | First Impressions
El cliente no dejó un comentario.Lois B. | Overall Experience
Very clean facility and professional staff! We also ordered boxes online and the pickup process was very easy.Bob L. | First Impressions
El cliente no dejó un comentario.Linda F. | First Impressions
The roof is leaking throughout the building and was above out unit the entire time. We complained multiple times and had to have them shopvac the top of our unit at least 10 times well we were there. Our stuff only stayed dry because we bought our own tarps and made a separate roof for the unit.SARA S. | Overall Experience
El cliente no dejó un comentario.BRIDGET L. | First Impressions
This facility needs more workers I waited 30 min to get help, I could see the frustration on the employees face he needed help and he was doing his best but couldn't handle the amount of customers , what is available on line is not what is available at the store , I was told I would receive a call to confirm my storage unit yesterday , I'm still waiting! , I will have to go back today and hopefully get an answer? How can you rate a store when it's not the employees fault, hire more workers!!!!!RACHEL W. | First Impressions
Place is awesome. Very happy that we stored our stuff there. Two years and zero problems with our stuff. Owner was a great guy.Nathaniel H. | Overall Experience
El cliente no dejó un comentario.Heidi W. | Overall Experience
Everyone was extremely friendly and helpful. Thank you :)Laurie W. | First Impressions
This U-Haul location is by far the number one place for customer service, friendliness and efficiency!!! They are on top of their business and do it so well with a SMILE even behind a mask! The whole team does a superb job, wether it is for a truck, storage unit, getting a hitch or selling merchandise to assist you with your move. Arnold and the team are hands down the BEST!!! High recommend this U-Haul location!!!Much appreciation to all!! Michelle and RandyMichelle L. | First Impressions
El cliente no dejó un comentario.JAMES A. | First Impressions
El cliente no dejó un comentario.benneta F. | Overall Experience
General Manager Arnold is so helpful! Second time renting a vehicle too!Joan P. | Online Move In
This Uhaul storage site was great from the first day to the last. The manager, Arnold, runs a first class operation. He was always accommodating to my needs. Overall, a very positive experience.terry b. | Overall Experience
El cliente no dejó un comentario.Guy A. | Overall Experience
Used truck rental four other times and storage twice. Always clean and friendly prrsonelHeidi W. | First Impressions
Great staff. Don’t change a thing.Donald K. | First Impressions
Arnold Clark was so helpful and made storing all of my belongings from college stress free! I would 100% recommend this place and ask for Arnold if you have any questions - he is extremely helpful and knowledgeable!Natalie N. | Overall Experience
Arnold is a very good manager. Keeps things moving, and surely knows his store. Very personable, and treats his customers with respect. Much thanks to Arnold for helping us during this hectic time!Joseph F. | First Impressions
Thanks! Checking in and getting access to the unit was easy. Brandon was very friendly and helpful.dan m. | First Impressions
Arnold and everyone at the facility was very friendly and helpful any time I needed it! ¡Gracias!Melanie G. | Overall Experience
I talked to two at three different people and they were all friendly and helpful. A majority of my questions and communication was with Arnold.... he is awesome! Very helpful, flexible, and knowledgeable. ¡Gracias!Laura K. | First Impressions
Arnold Clark was super nice, helped me out by switch my unit from the second floor to the first. He was knowledgeable and very informative and made this experience with a storage unit so easy! I will definitely use this location for any storage or truck rental needs i may have in the future!Ronni W. | Online Move In
El cliente no dejó un comentario.Guy A. | First Impressions
very happy with the Antioch location they worked with us on all issues and helped us out tremendously.The other location in Lake Villa Rt 59 they totally FAILED did Not have our truck we reservedcatherine l. | Overall Experience
Staff very friendly and helpful from start to finish!! Thank youHeidi W. | Overall Experience
Very helpful and accommodatingDaug V. | First Impressions
Steven was patient and helpful. Thank you great serviceYesenia M. | First Impressions
super clean, friendly staff, great pricing!!Heidi W. | First Impressions
Your representative Arnold Clark was very knowable and patient he walked me through the facility twice he definitely gets my vote for employee of the month awardMarsha H. | First Impressions
Took there time to showed me around.stephen r. | First Impressions
I rented 2 trucks and 2 units at this location, and my experience was always good. Would definitely reccomend and use again in the future. Arnold the general manager is very friendly and helpful.Adam G. | Overall Experience
Arnold the Manager did everything in a very professional matterJOE C. | Overall Experience
The service was excellent the general manager and all personnel were professional and helpfulmaria m. | First Impressions
the truck I had the sterring needs to be checkedmichelle j. | First Impressions
Arnold and his team were very helpful and courteous.carey b. | Overall Experience
I would definitely rent there again. I was using this for short term storage. Great, friendly staff.Russell A. | Overall Experience
Access to place 24/7 to who ever pays what ever price payed should be allowed! Alarm gets very annoying when you do sign in and it still goes off.Oscar M. | Overall Experience
The workes there were very nice and extremely helpful with helping me with my storage unit. I would recommend this place anytime.Chris P. | First Impressions
Good Experience, no issuesRAYMOND K. | Overall Experience
The staff at this facility were very nice and helpful, but the communication between people was lacking. It took a minimum of 4 phonecalls/emails and 2 personal visits to end my contract.mary r. | Overall Experience
Grant, U-Haul Rep, 10 minutes before closing treats me like the first client of the day. Professional, thorough, detailed review of access, location, and unit security. Spotless building/storage unit.Stephen C. | First Impressions
I may rent a unit for my business this summer. Thank you, your service was great.Arleigh B. | Overall Experience
All the staff there were great! Arnold the GM really knows his stuff! Will definitely recommend this location!SCOTT P. | Overall Experience
Very helpfulgabrielle s. | First Impressions
nice and secure facility. Clean too.jerry k. | Overall Experience
Patient and professionaled b. | First Impressions
¡Gracias!KIMBER P. | Overall Experience
For the time used it was a well maintained facility and I would use this location again.Kimberly P. | Overall Experience
Always clean very well maintained the staff was always willing to help very understanding definitely will go back if ever need a storage unit againMARY S. | Overall Experience
Indoor storage was just what I needed. Very close location for me.David S. | Overall Experience
Moving is a difficult life change at the minimum, but U-Haul Storage in Antioch, IL made the experience seamless and easy. They were helpful, flexible and very personable:)mary r. | Reservación
The facility was clean and secureChris K. | Overall Experience
Thank God for the guys at the Channel Lakes U-Haul in Antioch Illinois ! They were Awesome as whoever answers the phone after hours messed everything up!! I mean everything!Sheryl A. | Reservación
Everything was very easy,Adam B. | Overall Experience
Servicios adicionales en esta ubicación
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