Customer Reviews for U-Haul Moving & Storage of Chain O'Lakes

1778 comentarios

236 W Rte 173   Antioch, IL 60002

(847) 603-4078

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(847) 603-4078

236 W Rte 173
Antioch, IL 60002

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JULIES P. 
Clasificación:
3.0

I was busy completing the self check out and an associate came by to check on me. He told me right off the bat that I was all set. Before I left I asked him how did he know that I was all set since I didn't give my name or any other identifying information. He double checked and realized that I wasn't finished with the process. He did complete the rest of the process for me and then told me I was all set once again.

Laura E. 
Clasificación:
1.0

We were charged for fuel that we already replaced. Call the company and they hung up on me after holding for 25 minutes. I need to be refunded!

Lorraine P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY C. 
Clasificación:
5.0

The manager was super helpful and be accommodating

JORDAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philp H.  |  Overall Experience 
Clasificación:
5.0

The people were excellent.

SCOTT R. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAMELA N. 
Clasificación:
5.0

Great equipment and extremely friendly, helpful staff.

WOJCIECH G. 
Clasificación:
2.0

I felt sorry for the guy. It was so busy and he was the only one there. I waited 45 minutes to pick up my truck. The truck we were given had a problem with the drivers side mirror. It would not stay out. Going down the road it would close in next to the truck.

PATRICIA B. 
Clasificación:
5.0

Agent was helpful and all worked as expected.

PETER R. 
Clasificación:
5.0

Uhaul needs to update the process for renting out their trucks. It took almost 10 mins to go through the app for check in and return process and it wouldn't accept photos I was forced to use the website to get it to go through.

Jason W. 
Clasificación:
5.0

The gas level wasn't full when I started driving so I don't really understand how I'm supposed to get exactly how much gas to put in to get it where it was.

BRIAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIAMANTO E. 
Clasificación:
5.0

No change needed. Great customer service!! Reasonable rental fee.

MARK N. 
Clasificación:
5.0

I will not us u-haul ever again because of the way I was treated for dropping it off early and not getting a refund for un used days. I only needed it for 2 days not 5 days. I was not even told that this was a flat rate. I have used u-haul in the past and received credit for un used days.

TRACY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim P.  |  Overall Experience 
Clasificación:
5.0

Polite and helpful people at this location

DANIEL H. 
Clasificación:
2.0

If you'd like to improve you could more clearly and up front disclose the exorbitant fees you've wrongly applied to my bill

ANTHONY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY U. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
3.0

Ensure your stock of rental equipment is accurate. Online, I was able to rent an in-town trailer from the Antioch location but when I arrived no such trailer was available. I then had to pay twice as much to rent a 1-way trailer from the Lake in the Hills location in order to return it to Antioch as that was the location nearest my house and location that saved me the most time.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shubh P. 
Clasificación:
3.0

The service was good. Gas was not filled to were the paperwork showed.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES T. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY H. 
Clasificación:
5.0

The steering seemed a bit out of alignment and turning would cause a popping sound (tie rod or ball joint likely). Otherwise great!

MATTHEW P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

Not rent units that where promised already.

patricia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

Nothing! I'm a neighborhood woman and have had to use the U-Haul location in Antioch for quite a while in the past five years. I just love Arnold and his crew! They take care of everything I don't have to worry about nothing. Except for moving and storage! LOL

cindy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM G.  |  Overall Experience 
Clasificación:
5.0

thanks for such an easy transaction!

Keith G. 
Clasificación:
5.0

great customer experience - staff was very helpful -definitely I will rent from here again and tell my friends

Michael M. 
Clasificación:
5.0

Excellent service, in and out in 10 minutes. Check in and return super easy. Definitely will be a return customer. Thank You for the Excellent Service.

MARK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA R. 
Clasificación:
1.0

My account went delinquent over 2 years ago and I had to forfeit the unit which was unfortunate but oh well. They told me it was going to auction February of 2020 And that it was too late to pay it off.. Then 6 months later they get ahold of me telling me that I had another 6 months of rent plus delinquent fees racked up and that the unit was not sold. I told them I wasn't gonna pay over a $1000 to just send it to auction. Here we are August of 2021 they just told me they sold it for a $140 that I have to pay the difference between that and $2800. They lied to get my bill up so they could rake me over the coals when I was clearly not in a good financial situation.

Keith S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny Z. 
Clasificación:
3.0

I was ready to give this facility better ratings but when I needed to access my locker I found it was locked, with a tag claiming I had not paid my monthly fee. However, I was able to provide the payment receipts to show I was in good standing once the store opened and should not have been locked out. Unfortunately this situation came as I was trying to move my son to his new residence in preparation for college, and we were delayed several hours in loading our U-Haul rental and getting on the road.

Fjay B.  |  Overall Experience 
Clasificación:
4.0

Advanced Notification should have been made if the reserved unit (10x10, split level thats temperature controlled) was not available. That was what I had reserved. Instead I have 2x 5x10 units that are not temperature controlled and only upstairs upstairs. I went in to get an additional lock and waited for over 20 minutes and didn't see anyone inside or someway to ring for help. Another associate should have been there vs having one person on duty on a Saturday morning which is probably a very busy day for this location. I left and came back like 30 minutes later. Service was redeemed with the second / final guy who finally helped me with the missing lock and then with the truck return.

Amy E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KIEL A. 
Clasificación:
5.0

Very impressed with the efficiency of this location.

JEROME A. 
Clasificación:
5.0

Nothing wrong with the location but the return experience through there app was terrible. Only able to return through the website. The app didn't function.

John G. 
Clasificación:
3.0

I called numerous times to try to talk directly to someone about the rental. I needed to return to another state, the website did not allow me to change it. Every time I called the wait time was in excess of 50 minutes....

SHAWN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kaitlyn t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
3.0

My original reservation was in Lake Villa. The truck I was supposed to get was not returned on time so they move the reservation to Antioch. The truck provided to me in Antioch only had 1/4 tank of gas and I already lost an hour. I had no idea the gas mileage on the truck and couldn't risk running out so I filled up the tank with the cost of $72. As it turns out I returned it with 3/4 of a tank. There would be no way for me to be able to return with 1/4 tank. I would like a credit for the extra gas left in the truck.

AUDRA M. 
Clasificación:
5.0

Online 24/7 rental service was a failure for me. Luckily the GM of the rental location was able to finish what the remote service center did not, after he opened the facility. I'd be more than happy to discuss my remote rental experience with someone. I gave a good review only because the focus of the questions do not actually speak to the elements of my service, and I did not want to unfairly rate the great work done by staff at the phyisical rental location. If I could rate the 24/7 rental service by itself, it would be 1 star.

JOHN S. 
Clasificación:
4.0

Excellent customer service by Arnold Clark and his team. ¡Gracias!

FERNANDO C. 
Clasificación:
3.0

El cliente no dejó un comentario.

DREW E. 
Clasificación:
1.0

Trailer was dirty when i picked it up. Nobody bothered to sweep it out. I returned the equipment about 30 mins prior to my 24 hour rental period. My daughter drove from uhaul company home so I could send some emails. I have emails sent at 3:50 and they coded my return after 4pm so they could charge an extra day. DO NOT TRUST THESE CHEATING BASTARDS…. This is the second time UHAUL has done this….

MICHAEL D. 
Clasificación:
5.0

This location has great customer service!

Carter B. 
Clasificación:
5.0

The two men that assisted me were so helpful. Will recommend this facility. Very easy to check in and out. ¡Gracias!

ELIZABETH O. 
Clasificación:
1.0

Organization and communication

Melissa B. 
Clasificación:
3.0

I was charged for fuel and we filled back to or past the level required

vince A. 
Clasificación:
5.0

Staff was great!

Larry F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC Z. 
Clasificación:
5.0

Arnold was awesome to deal with. I came to rent a truck with my elderly father and Arnold was extremely patient and kind. My father was asking a lot of questions and Arnold had a very positive, calm attitude. He took a lot of extra time with my dad. I would definitely recommend this place… Especially Arnold!

JOAN B. 
Clasificación:
5.0

Mr Arnold is great. His enthusiasm and courtesy make the big difference. Top notch manager.

Marshall H. 
Clasificación:
5.0

2 young men were absolutely fantastic !! Surprising now a days. Friendly, efficient and knew the products. Great experience !! And I'm not easy to please !!

DOUGLAS W. 
Clasificación:
5.0

Arnold is a great asset!

brian m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric L. 
Clasificación:
5.0

Arnold did a fantastic job with my trailer pickup and drop off.

SHAWN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAITLYN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

paolo A. 
Clasificación:
1.0

After waiting inside the Antioch il. Location for about 15 minutes without an employee in sight I went outside and asked a maintenance man if he could find some help for me. I did my reservation online so I was just wanting to pay and pick up truck. After the representative took me to the truck he noticed the tank was almost beneath a 8th of a tank. He told me they are supposed to have at least a quarter tank and he would issue me a credit as long as I replaced the gas I used which I did. When I returned the truck a different representative said to just leave the keys in it and they would email me my receipt. When I opened my email I saw that I was charged 158.00 for a 19.95 rental that I used for 5 hours and drove 28 miles. With the insurance a purchased the bill should have been around 60.00! Apparently they charged me for 70 miles(the odometer was reset when I left parking lot and returned with 28 miles) then charged me a gas penalty as well as 38.00 for gas and nowhere was the credit I was given on the bill. I then waited on the phone for an hour and a half to try and clear things up were I was told they saw the mistakes but were not in the position to refund and that a manager would call me to solve the problem. Instead the following day I received and email with no apology or explanation, refunding me 40 dollars?? I responded to the email and as I type it has been 6 hours with no response. Completely unacceptable. Douglas Burke

DOUGLAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
1.0

I have been overcharged for the rental and when I arrived at my scheduled time for the rental there was no one available for almost an hour to process my reservation. The truck had no radio or air conditioning on a really hot day. After waiting for an extremely long time no discount was even offered for the rude behavior when this very young teenager/man showed up. I had to call and complain for someone from Uhaul to reach someone to service me and 5 other customers.

LILLIAN C. 
Clasificación:
4.0

The help was pleasant and very helpful.

D B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry F.  |  First Impressions 
Clasificación:
5.0

Very customer service oriented. They were interested in making sure I was taken care of and happy.

THERESE C. 
Clasificación:
1.0

I pulled up to their drop off spot where the sign said to wait and someone would come out to assist, I waiting for 15-20 minutes and no one showed up. Dropped off the trailer and had to spend a fair amount of time trying to complete the online drop off info. I had a similar experience the last time I dropped off a trailer at this location. Will look for a different location next time.

Paula S. 
Clasificación:
5.0

Arnold from the Uhaul facility was very helpful and accommodating.

Robert G. 
Clasificación:
5.0

Always a pleasure working with U-Haul

DOUGLAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
5.0

Arnold and his partner are awesome. This is a well tuned facility.

JONATHAN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

EBIN J. 
Clasificación:
5.0

I think you should have 2 people working there. Seems a lot to do for 1 person.

DENISE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID JAMES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R.  |  First Impressions 
Clasificación:
5.0

Store manager was honest about Honda having some wire installed already and discounted cost of wiring harness. That alone is 10 stars!

KIMBERLY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES A. 
Clasificación:
5.0

Arnold is really helpful and friendly. Makes the whole awful moving experience a bit better. We originally reserved at another location that was hard to get to. But luckily we audibled to the other location rather seemlessly.

JONATHAN A. 
Clasificación:
5.0

Arnold was very helpful, he walked me through the rental process, available cargo loading equipment and operation of equipment.

LAWRENCE M. 
Clasificación:
3.0

I have used u-haul in the past it's always been great this truck rental wasn't so good there was dirt in the back of the truck. The truck also drove so rough and bouncy I called the support line I got transferred and hung up on after 40 minutes I'm old. Also at the end while checking myself in 3 times I tried to check in the truck and it went down every time I had to find an employee which took 15 minutes to find.

David K. 
Clasificación:
5.0

Overall great experience as usual. Only negative thing I can say is that the wait time to check in takes a little too long.

MICHAEL P. 
Clasificación:
5.0

Staff was awesome. Very helpful and patient.

sharon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY N. 
Clasificación:
5.0

Corporate lost my online orde and impossible to get through on the phone

DERRICK W. 
Clasificación:
5.0

The UHaul representative called to remind me of my appointment and they were very efficient with the work. Great experience overall!

Pamela H. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKIE S. 
Clasificación:
5.0

Customer service was spectacular these young men are highly recommended

LUIS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN H. 
Clasificación:
1.0

Waited 45 minutes for them to jump the truck to get started. Truck was old and beat up compared to other U-Haul trucks . Young man at the counter was very condescending. My worst experience with U-Haul .

COLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne B.  |  First Impressions 
Clasificación:
5.0

Very pleasant to work with and facility was very clean.

Janet L.  |  First Impressions 
Clasificación:
5.0

Perfect experience...couldn't have been any better.

Darrell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE S. 
Clasificación:
5.0

Arnold Clark ensured that I had a great experience. Before I took the truck he made sure it was swept out and in good shape. I would absolutely recommend the Antioch location.Thank you for making a stressful time,less stressful!

Jamie A. 
Clasificación:
5.0

None. The guy that helped me was amazing.

RICHARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Minhaj S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janice N. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY O. 
Clasificación:
5.0

very helpful

Mike M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan G.  |  First Impressions 
Clasificación:
5.0

Everyone was extremely helpful and friendly. I was totally satisfied with renting from this U-haul facility.

Catherine W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lois B.  |  Overall Experience 
Clasificación:
5.0

Very clean facility and professional staff! We also ordered boxes online and the pickup process was very easy.

Bob L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda F.  |  First Impressions 
Clasificación:
1.0

The roof is leaking throughout the building and was above out unit the entire time. We complained multiple times and had to have them shopvac the top of our unit at least 10 times well we were there. Our stuff only stayed dry because we bought our own tarps and made a separate roof for the unit.

SARA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIDGET L.  |  First Impressions 
Clasificación:
1.0

This facility needs more workers I waited 30 min to get help, I could see the frustration on the employees face he needed help and he was doing his best but couldn't handle the amount of customers , what is available on line is not what is available at the store , I was told I would receive a call to confirm my storage unit yesterday , I'm still waiting! , I will have to go back today and hopefully get an answer? How can you rate a store when it's not the employees fault, hire more workers!!!!!

RACHEL W.  |  First Impressions 
Clasificación:
5.0

Place is awesome. Very happy that we stored our stuff there. Two years and zero problems with our stuff. Owner was a great guy.

Nathaniel H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi W.  |  Overall Experience 
Clasificación:
5.0

Everyone was extremely friendly and helpful. Thank you :)

Laurie W.  |  First Impressions 
Clasificación:
5.0

This U-Haul location is by far the number one place for customer service, friendliness and efficiency!!! They are on top of their business and do it so well with a SMILE even behind a mask! The whole team does a superb job, wether it is for a truck, storage unit, getting a hitch or selling merchandise to assist you with your move. Arnold and the team are hands down the BEST!!! High recommend this U-Haul location!!!Much appreciation to all!! Michelle and Randy

Michelle L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

benneta F.  |  Overall Experience 
Clasificación:
5.0

General Manager Arnold is so helpful! Second time renting a vehicle too!

Joan P.  |  Online Move In 
Clasificación:
5.0

Used truck rental four other times and storage twice. Always clean and friendly prrsonel

Heidi W.  |  First Impressions 
Clasificación:
5.0

Great staff. Don’t change a thing.

Donald K.  |  First Impressions 
Clasificación:
5.0

Thanks! Checking in and getting access to the unit was easy. Brandon was very friendly and helpful.

dan m.  |  First Impressions 
Clasificación:
5.0

Arnold Clark was super nice, helped me out by switch my unit from the second floor to the first. He was knowledgeable and very informative and made this experience with a storage unit so easy! I will definitely use this location for any storage or truck rental needs i may have in the future!

Ronni W.  |  Online Move In 
Clasificación:
5.0

Took there time to showed me around.

stephen r.  |  First Impressions 
Clasificación:
5.0

The service was excellent the general manager and all personnel were professional and helpful

maria m.  |  First Impressions 
Clasificación:
5.0

the truck I had the sterring needs to be checked

michelle j.  |  First Impressions 
Clasificación:
5.0

The workes there were very nice and extremely helpful with helping me with my storage unit. I would recommend this place anytime.

Chris P.  |  First Impressions 
Clasificación:
5.0

Very helpful

gabrielle s.  |  First Impressions 
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