Customer Reviews for U-Haul Moving & Storage of Chain O'Lakes

1686 comentarios

236 W Rte 173   Antioch, IL 60002

(847) 603-4078

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(847) 603-4078

236 W Rte 173
Antioch, IL 60002

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES A. 
Clasificación:
5.0

Arnold is really helpful and friendly. Makes the whole awful moving experience a bit better. We originally reserved at another location that was hard to get to. But luckily we audibled to the other location rather seemlessly.

JONATHAN A. 
Clasificación:
5.0

Arnold was very helpful, he walked me through the rental process, available cargo loading equipment and operation of equipment.

LAWRENCE M. 
Clasificación:
3.0

I have used u-haul in the past it's always been great this truck rental wasn't so good there was dirt in the back of the truck. The truck also drove so rough and bouncy I called the support line I got transferred and hung up on after 40 minutes I'm old. Also at the end while checking myself in 3 times I tried to check in the truck and it went down every time I had to find an employee which took 15 minutes to find.

David K. 
Clasificación:
5.0

Overall great experience as usual. Only negative thing I can say is that the wait time to check in takes a little too long.

MICHAEL P. 
Clasificación:
5.0

Staff was awesome. Very helpful and patient.

sharon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY N. 
Clasificación:
5.0

Corporate lost my online orde and impossible to get through on the phone

DERRICK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela H. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKIE S. 
Clasificación:
5.0

Customer service was spectacular these young men are highly recommended

LUIS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN H. 
Clasificación:
1.0

Waited 45 minutes for them to jump the truck to get started. Truck was old and beat up compared to other U-Haul trucks . Young man at the counter was very condescending. My worst experience with U-Haul .

COLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne B.  |  First Impressions 
Clasificación:
5.0

Very pleasant to work with and facility was very clean.

Janet L.  |  First Impressions 
Clasificación:
5.0

Perfect experience...couldn't have been any better.

Darrell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE S. 
Clasificación:
5.0

Arnold Clark ensured that I had a great experience. Before I took the truck he made sure it was swept out and in good shape. I would absolutely recommend the Antioch location.Thank you for making a stressful time,less stressful!

Jamie A. 
Clasificación:
5.0

None. The guy that helped me was amazing.

RICHARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Minhaj S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janice N. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY O. 
Clasificación:
5.0

very helpful

Mike M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BECKY Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

Everyone was extremely helpful and friendly. I was totally satisfied with renting from this U-haul facility.

Catherine W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD R. 
Clasificación:
5.0

Employee was a great help

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon C. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick D. 
Clasificación:
4.0

You need more people answering your phones

RONALD G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK H. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARBARA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lois B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Janice N. 
Clasificación:
5.0

The employee who helped us was amazing and so friendly!!!! I Would recommend this place to anyone!! Will rent again!!

Courtney S. 
Clasificación:
5.0

More staff, there is a lot of waiting when checking in. Make UHaul prices the same at all locations. Arnold and his staff in Antioch are the best!!

Joan P. 
Clasificación:
5.0

customer friendly, good location, trailers are clean.

Ross S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonota M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy M. 
Clasificación:
4.0

I was transferred from Des Plaines pick-up location to Antioch, IL. It took over 2 hours of added time. Otherwise, the Person at the Antioch location did a fantastic job to facilitate a pick-up process.

Alexander C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
5.0

The manager was very helpful and made sure everything was satisfactory

James and G. 
Clasificación:
5.0

Give them a raise

Janet S. 
Clasificación:
4.0

I was charged a fee when I returned my truck 18 hours early and the check in website wouldn't work, so I spoke with someone about it and she said she'd call me back to make sure it got reversed and never did. So, I'm supposed to be getting that refunded and another $50 from a previous refund and I'm not sure if I'll get either. So, someone needs to email me and tell me how I'm going to get my money back. Gracias

NADINE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Guy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry G. 
Clasificación:
5.0

Great team

Michael P. 
Clasificación:
4.0

Upon arriving in Antioch the day before the truck was due I attempted to check in the vehicle in line and the system was once again down. I then attempted to call the designated number for check in 4 times and was immediately disconnected. I was forced to leave the truck with no evidence that I had dropped it and wait till the Antioch location sent me an email late in the afternoon of the next day. This was one of the worst experiences I have had with you all in 30 years.

David J. 
Clasificación:
5.0

Truck was ready when I got there and check in was quick. Drop off was no problem either

ZACHARY M. 
Clasificación:
3.0

Jack Stand for the tongue would be helpful! Once loaded you can't disconnect and lift it bakc on without a major effort!

TIMOTHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLARD V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason G. 
Clasificación:
5.0

Very clean facility and professional staff! We also ordered boxes online and the pickup process was very easy.

Bob L.  |  First Impressions 
Clasificación:
5.0

Arnold works hard to make this station run well.

DERRICK W. 
Clasificación:
1.0

Be accessible! I, and several other customers, waited over 10 minutes for the manager to return to the office so we could checkout. In all total, it took me 30 minutes to checkout from this facility.

DAVID W. 
Clasificación:
5.0

Get more people on a Saturday, the guy working was the only one and he did a great job! Only problem was I didn't get a rental contract before I left and I couldn't really ask him questions because he was slammed. I completely understood, but still difficult. Also, returns should not solely rely on cell phones, mine was dead and couldn't return the van “on time” because of it; even though I was on time for my return. Overall, great experience just a few sore spots.

Shannon D. 
Clasificación:
4.0

Rates are too high but you had availability even though I had to drive past several uhaul stores to get the truck I reserved 10 days in advance

JEFFERY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sumiaki N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE S. 
Clasificación:
5.0

over all experience at the Antioch location was great. Branden was very helpful and courteous. I will definitely rent from them again.

Kenny G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candid O. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasoin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS O. 
Clasificación:
1.0

The trailer I reserved was not available and the guy that worked there kept telling me that they never have that trailer and it is only available for 1 way but I have rented that trailer there several times. I know whss as t I reserved. Also I don't know why I-haul has a reservation system if it never works. This happens all the time that the trailer I reserved is not available and it leave me scrambling to find the right trailer. Also the phone system at u-haul it never answered and I always get the recording saying it will be at least a 20 minutes wait on hold. I have reserved a trailer at this location and picked it up and had them call me 2 hours after I picked it up and tell me I have to bring it back because someone else had also reserved it. I just don't understand how U-haul stays in business with this lever of incompetence and Poor service.

Glenn H. 
Clasificación:
5.0

The Manager Was Awsome! Amazing Service! Truck ran well clean. Was No problems at all. Would Recommend you go to this location if you want the best Service! Thanks Again for the Amazing Service!

ALLEN U. 
Clasificación:
5.0

Was so easy to self return.

Mike L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly T. 
Clasificación:
3.0

When I dropped off the truck around 3pm there was no one on the sales floor. After 10 minutes I had to knock on the backroom door for the guy to come out onto the shop room floor. I even tried calling the location while standing in the lobby to get someone to come out.

Brittany K. 
Clasificación:
5.0

Very helpful and friendly

Glenn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

olon K. 
Clasificación:
5.0

Nothing. This is the 2nd time I've rented a vehicle from this location and the staff has always gone above and beyond. Will return and recommend.

Cyrene S. 
Clasificación:
5.0

Nothing at this time.

Robert J. 
Clasificación:
5.0

Nothing. It was a great experience!

Thomas F. 
Clasificación:
2.0

The truck was great and fine. The cashier seemed like he absolutely hated what he did. He diddnt seem to care about every aspect of customer interaction. When we asked when you closed he said seven and then thank God right after. He also wasn't wearing a mask. Im never one to complain about subpar customer service since I am in customer service as well and know we all have our days. It just seemed like he could care less about his job. He diddnt even ask to see my id to confirm it was me.

Jacquelyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda F.  |  First Impressions 
Clasificación:
1.0

The return process is awful

Summer R. 
Clasificación:
1.0

The roof is leaking throughout the building and was above out unit the entire time. We complained multiple times and had to have them shopvac the top of our unit at least 10 times well we were there. Our stuff only stayed dry because we bought our own tarps and made a separate roof for the unit.

SARA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIDGET L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MITZI K. 
Clasificación:
1.0

This facility needs more workers I waited 30 min to get help, I could see the frustration on the employees face he needed help and he was doing his best but couldn't handle the amount of customers , what is available on line is not what is available at the store , I was told I would receive a call to confirm my storage unit yesterday , I'm still waiting! , I will have to go back today and hopefully get an answer? How can you rate a store when it's not the employees fault, hire more workers!!!!!

RACHEL W.  |  First Impressions 
Clasificación:
4.0

Only change I would make is have the trucks gas tank full and ask for it brought back full, rather than to start mostly empty and ask it for back empty. Especially in winter that was frustrating to have to get gas right away basically.

Brad G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARION D. 
Clasificación:
5.0

Staff was incredibly friendly and accommodating!

Bradley J. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew or michel A. 
Clasificación:
4.0

The only reason I don't give 5 stars is because moving is awful.

JULIE F. 
Clasificación:
5.0

No improvements needed. Great customer service.

Luis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy R. 
Clasificación:
5.0

Place is awesome. Very happy that we stored our stuff there. Two years and zero problems with our stuff. Owner was a great guy.

Nathaniel H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi W.  |  Overall Experience 
Clasificación:
5.0

Everyone was extremely friendly and helpful. Thank you :)

Laurie W.  |  First Impressions 
Clasificación:
5.0

This U-Haul location is by far the number one place for customer service, friendliness and efficiency!!! They are on top of their business and do it so well with a SMILE even behind a mask! The whole team does a superb job, wether it is for a truck, storage unit, getting a hitch or selling merchandise to assist you with your move. Arnold and the team are hands down the BEST!!! High recommend this U-Haul location!!!Much appreciation to all!! Michelle and Randy

Michelle L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

benneta F.  |  Overall Experience 
Clasificación:
5.0

General Manager Arnold is so helpful! Second time renting a vehicle too!

Joan P.  |  Online Move In 
Clasificación:
5.0

This Uhaul storage site was great from the first day to the last. The manager, Arnold, runs a first class operation. He was always accommodating to my needs. Overall, a very positive experience.

terry b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy A.  |  Overall Experience 
Clasificación:
5.0

Used truck rental four other times and storage twice. Always clean and friendly prrsonel

Heidi W.  |  First Impressions 
Clasificación:
5.0

Great staff. Don’t change a thing.

Donald K.  |  First Impressions 
Clasificación:
5.0

Arnold Clark was so helpful and made storing all of my belongings from college stress free! I would 100% recommend this place and ask for Arnold if you have any questions - he is extremely helpful and knowledgeable!

Natalie N.  |  Overall Experience 
Clasificación:
5.0

Arnold is a very good manager. Keeps things moving, and surely knows his store. Very personable, and treats his customers with respect. Much thanks to Arnold for helping us during this hectic time!

Joseph F.  |  First Impressions 
Clasificación:
5.0

Thanks! Checking in and getting access to the unit was easy. Brandon was very friendly and helpful.

dan m.  |  First Impressions 
Clasificación:
5.0

Arnold and everyone at the facility was very friendly and helpful any time I needed it! ¡Gracias!

Melanie G.  |  Overall Experience 
Clasificación:
5.0

I talked to two at three different people and they were all friendly and helpful. A majority of my questions and communication was with Arnold.... he is awesome! Very helpful, flexible, and knowledgeable. ¡Gracias!

Laura K.  |  First Impressions 
Clasificación:
5.0

Arnold Clark was super nice, helped me out by switch my unit from the second floor to the first. He was knowledgeable and very informative and made this experience with a storage unit so easy! I will definitely use this location for any storage or truck rental needs i may have in the future!

Ronni W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy A.  |  First Impressions 
Clasificación:
5.0

very happy with the Antioch location they worked with us on all issues and helped us out tremendously.The other location in Lake Villa Rt 59 they totally FAILED did Not have our truck we reserved

catherine l.  |  Overall Experience 
Clasificación:
5.0

Staff very friendly and helpful from start to finish!! Thank you

Heidi W.  |  Overall Experience 
Clasificación:
5.0

Very helpful and accommodating

Daug V.  |  First Impressions 
Clasificación:
5.0

Steven was patient and helpful. Thank you great service

Yesenia M.  |  First Impressions 
Clasificación:
5.0

super clean, friendly staff, great pricing!!

Heidi W.  |  First Impressions 
Clasificación:
5.0

Your representative Arnold Clark was very knowable and patient he walked me through the facility twice he definitely gets my vote for employee of the month award

Marsha H.  |  First Impressions 
Clasificación:
5.0

Took there time to showed me around.

stephen r.  |  First Impressions 
Clasificación:
5.0

I rented 2 trucks and 2 units at this location, and my experience was always good. Would definitely reccomend and use again in the future. Arnold the general manager is very friendly and helpful.

Adam G.  |  Overall Experience 
Clasificación:
5.0

Arnold the Manager did everything in a very professional matter

JOE C.  |  Overall Experience 
Clasificación:
5.0

The service was excellent the general manager and all personnel were professional and helpful

maria m.  |  First Impressions 
Clasificación:
5.0

the truck I had the sterring needs to be checked

michelle j.  |  First Impressions 
Clasificación:
5.0

Arnold and his team were very helpful and courteous.

carey b.  |  Overall Experience 
Clasificación:
5.0

I would definitely rent there again. I was using this for short term storage. Great, friendly staff.

Russell A.  |  Overall Experience 
Clasificación:
5.0

Access to place 24/7 to who ever pays what ever price payed should be allowed! Alarm gets very annoying when you do sign in and it still goes off.

Oscar M.  |  Overall Experience 
Clasificación:
5.0

The workes there were very nice and extremely helpful with helping me with my storage unit. I would recommend this place anytime.

Chris P.  |  First Impressions 
Clasificación:
5.0

Good Experience, no issues

RAYMOND K.  |  Overall Experience 
Clasificación:
3.0

The staff at this facility were very nice and helpful, but the communication between people was lacking. It took a minimum of 4 phonecalls/emails and 2 personal visits to end my contract.

mary r.  |  Overall Experience 
Clasificación:
5.0

Grant, U-Haul Rep, 10 minutes before closing treats me like the first client of the day. Professional, thorough, detailed review of access, location, and unit security. Spotless building/storage unit.

Stephen C.  |  First Impressions 
Clasificación:
4.0

I may rent a unit for my business this summer. Thank you, your service was great.

Arleigh B.  |  Overall Experience 
Clasificación:
5.0

All the staff there were great! Arnold the GM really knows his stuff! Will definitely recommend this location!

SCOTT P.  |  Overall Experience 
Clasificación:
5.0

Very helpful

gabrielle s.  |  First Impressions 
Clasificación:
5.0

nice and secure facility. Clean too.

jerry k.  |  Overall Experience 
Clasificación:
5.0

Patient and professional

ed b.  |  First Impressions 
Clasificación:
5.0

¡Gracias!

KIMBER P.  |  Overall Experience 
Clasificación:
5.0

For the time used it was a well maintained facility and I would use this location again.

Kimberly P.  |  Overall Experience 
Clasificación:
5.0

Always clean very well maintained the staff was always willing to help very understanding definitely will go back if ever need a storage unit again

MARY S.  |  Overall Experience 
Clasificación:
5.0

Indoor storage was just what I needed. Very close location for me.

David S.  |  Overall Experience 
Clasificación:
5.0

Moving is a difficult life change at the minimum, but U-Haul Storage in Antioch, IL made the experience seamless and easy. They were helpful, flexible and very personable:)

mary r. | Reservación
Clasificación:
5.0

The facility was clean and secure

Chris K.  |  Overall Experience 
Clasificación:
4.0

Thank God for the guys at the Channel Lakes U-Haul in Antioch Illinois ! They were Awesome as whoever answers the phone after hours messed everything up!! I mean everything!

Sheryl A. | Reservación
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