Customer Reviews for U-Haul Moving & Storage of Chain O'Lakes

1717 comentarios

236 W Rte 173   Antioch, IL 60002

(847) 603-4078

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(847) 603-4078

236 W Rte 173
Antioch, IL 60002

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
1.0

El cliente no dejó un comentario.

Melissa B. 
Clasificación:
3.0

I was charged for fuel and we filled back to or past the level required

vince A. 
Clasificación:
5.0

Staff was great!

Larry F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC Z. 
Clasificación:
5.0

Arnold was awesome to deal with. I came to rent a truck with my elderly father and Arnold was extremely patient and kind. My father was asking a lot of questions and Arnold had a very positive, calm attitude. He took a lot of extra time with my dad. I would definitely recommend this place… Especially Arnold!

JOAN B. 
Clasificación:
5.0

Mr Arnold is great. His enthusiasm and courtesy make the big difference. Top notch manager.

Marshall H. 
Clasificación:
5.0

2 young men were absolutely fantastic !! Surprising now a days. Friendly, efficient and knew the products. Great experience !! And I'm not easy to please !!

DOUGLAS W. 
Clasificación:
5.0

Arnold is a great asset!

brian m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric L. 
Clasificación:
5.0

Arnold did a fantastic job with my trailer pickup and drop off.

SHAWN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAITLYN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

paolo A. 
Clasificación:
1.0

After waiting inside the Antioch il. Location for about 15 minutes without an employee in sight I went outside and asked a maintenance man if he could find some help for me. I did my reservation online so I was just wanting to pay and pick up truck. After the representative took me to the truck he noticed the tank was almost beneath a 8th of a tank. He told me they are supposed to have at least a quarter tank and he would issue me a credit as long as I replaced the gas I used which I did. When I returned the truck a different representative said to just leave the keys in it and they would email me my receipt. When I opened my email I saw that I was charged 158.00 for a 19.95 rental that I used for 5 hours and drove 28 miles. With the insurance a purchased the bill should have been around 60.00! Apparently they charged me for 70 miles(the odometer was reset when I left parking lot and returned with 28 miles) then charged me a gas penalty as well as 38.00 for gas and nowhere was the credit I was given on the bill. I then waited on the phone for an hour and a half to try and clear things up were I was told they saw the mistakes but were not in the position to refund and that a manager would call me to solve the problem. Instead the following day I received and email with no apology or explanation, refunding me 40 dollars?? I responded to the email and as I type it has been 6 hours with no response. Completely unacceptable. Douglas Burke

DOUGLAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
1.0

I have been overcharged for the rental and when I arrived at my scheduled time for the rental there was no one available for almost an hour to process my reservation. The truck had no radio or air conditioning on a really hot day. After waiting for an extremely long time no discount was even offered for the rude behavior when this very young teenager/man showed up. I had to call and complain for someone from Uhaul to reach someone to service me and 5 other customers.

LILLIAN C. 
Clasificación:
4.0

The help was pleasant and very helpful.

D B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry F.  |  First Impressions 
Clasificación:
5.0

Very customer service oriented. They were interested in making sure I was taken care of and happy.

THERESE C. 
Clasificación:
1.0

I pulled up to their drop off spot where the sign said to wait and someone would come out to assist, I waiting for 15-20 minutes and no one showed up. Dropped off the trailer and had to spend a fair amount of time trying to complete the online drop off info. I had a similar experience the last time I dropped off a trailer at this location. Will look for a different location next time.

Paula S. 
Clasificación:
5.0

Arnold from the Uhaul facility was very helpful and accommodating.

Robert G. 
Clasificación:
5.0

Always a pleasure working with U-Haul

DOUGLAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
5.0

Arnold and his partner are awesome. This is a well tuned facility.

JONATHAN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

EBIN J. 
Clasificación:
5.0

I think you should have 2 people working there. Seems a lot to do for 1 person.

DENISE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID JAMES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES A. 
Clasificación:
5.0

Arnold is really helpful and friendly. Makes the whole awful moving experience a bit better. We originally reserved at another location that was hard to get to. But luckily we audibled to the other location rather seemlessly.

JONATHAN A. 
Clasificación:
5.0

Arnold was very helpful, he walked me through the rental process, available cargo loading equipment and operation of equipment.

LAWRENCE M. 
Clasificación:
3.0

I have used u-haul in the past it's always been great this truck rental wasn't so good there was dirt in the back of the truck. The truck also drove so rough and bouncy I called the support line I got transferred and hung up on after 40 minutes I'm old. Also at the end while checking myself in 3 times I tried to check in the truck and it went down every time I had to find an employee which took 15 minutes to find.

David K. 
Clasificación:
5.0

Overall great experience as usual. Only negative thing I can say is that the wait time to check in takes a little too long.

MICHAEL P. 
Clasificación:
5.0

Staff was awesome. Very helpful and patient.

sharon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY N. 
Clasificación:
5.0

Corporate lost my online orde and impossible to get through on the phone

DERRICK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela H. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKIE S. 
Clasificación:
5.0

Customer service was spectacular these young men are highly recommended

LUIS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN H. 
Clasificación:
1.0

Waited 45 minutes for them to jump the truck to get started. Truck was old and beat up compared to other U-Haul trucks . Young man at the counter was very condescending. My worst experience with U-Haul .

COLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne B.  |  First Impressions 
Clasificación:
5.0

Very pleasant to work with and facility was very clean.

Janet L.  |  First Impressions 
Clasificación:
5.0

Perfect experience...couldn't have been any better.

Darrell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE S. 
Clasificación:
5.0

Arnold Clark ensured that I had a great experience. Before I took the truck he made sure it was swept out and in good shape. I would absolutely recommend the Antioch location.Thank you for making a stressful time,less stressful!

Jamie A. 
Clasificación:
5.0

None. The guy that helped me was amazing.

RICHARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Minhaj S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janice N. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY O. 
Clasificación:
5.0

very helpful

Mike M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BECKY Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

Everyone was extremely helpful and friendly. I was totally satisfied with renting from this U-haul facility.

Catherine W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD R. 
Clasificación:
5.0

Employee was a great help

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon C. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick D. 
Clasificación:
4.0

You need more people answering your phones

RONALD G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK H. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARBARA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lois B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Janice N. 
Clasificación:
5.0

The employee who helped us was amazing and so friendly!!!! I Would recommend this place to anyone!! Will rent again!!

Courtney S. 
Clasificación:
5.0

More staff, there is a lot of waiting when checking in. Make UHaul prices the same at all locations. Arnold and his staff in Antioch are the best!!

Joan P. 
Clasificación:
5.0

customer friendly, good location, trailers are clean.

Ross S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonota M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy M. 
Clasificación:
4.0

I was transferred from Des Plaines pick-up location to Antioch, IL. It took over 2 hours of added time. Otherwise, the Person at the Antioch location did a fantastic job to facilitate a pick-up process.

Alexander C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
5.0

The manager was very helpful and made sure everything was satisfactory

James and G. 
Clasificación:
5.0

Give them a raise

Janet S. 
Clasificación:
4.0

I was charged a fee when I returned my truck 18 hours early and the check in website wouldn't work, so I spoke with someone about it and she said she'd call me back to make sure it got reversed and never did. So, I'm supposed to be getting that refunded and another $50 from a previous refund and I'm not sure if I'll get either. So, someone needs to email me and tell me how I'm going to get my money back. Gracias

NADINE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Guy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry G. 
Clasificación:
5.0

Great team

Michael P. 
Clasificación:
4.0

Upon arriving in Antioch the day before the truck was due I attempted to check in the vehicle in line and the system was once again down. I then attempted to call the designated number for check in 4 times and was immediately disconnected. I was forced to leave the truck with no evidence that I had dropped it and wait till the Antioch location sent me an email late in the afternoon of the next day. This was one of the worst experiences I have had with you all in 30 years.

David J. 
Clasificación:
5.0

Truck was ready when I got there and check in was quick. Drop off was no problem either

ZACHARY M. 
Clasificación:
3.0

Jack Stand for the tongue would be helpful! Once loaded you can't disconnect and lift it bakc on without a major effort!

TIMOTHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLARD V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason G. 
Clasificación:
5.0

Very clean facility and professional staff! We also ordered boxes online and the pickup process was very easy.

Bob L.  |  First Impressions 
Clasificación:
5.0

Arnold works hard to make this station run well.

DERRICK W. 
Clasificación:
1.0

Be accessible! I, and several other customers, waited over 10 minutes for the manager to return to the office so we could checkout. In all total, it took me 30 minutes to checkout from this facility.

DAVID W. 
Clasificación:
5.0

Get more people on a Saturday, the guy working was the only one and he did a great job! Only problem was I didn't get a rental contract before I left and I couldn't really ask him questions because he was slammed. I completely understood, but still difficult. Also, returns should not solely rely on cell phones, mine was dead and couldn't return the van “on time” because of it; even though I was on time for my return. Overall, great experience just a few sore spots.

Shannon D. 
Clasificación:
4.0

Rates are too high but you had availability even though I had to drive past several uhaul stores to get the truck I reserved 10 days in advance

JEFFERY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sumiaki N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE S. 
Clasificación:
5.0

over all experience at the Antioch location was great. Branden was very helpful and courteous. I will definitely rent from them again.

Kenny G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candid O. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasoin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda F.  |  First Impressions 
Clasificación:
1.0

The roof is leaking throughout the building and was above out unit the entire time. We complained multiple times and had to have them shopvac the top of our unit at least 10 times well we were there. Our stuff only stayed dry because we bought our own tarps and made a separate roof for the unit.

SARA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIDGET L.  |  First Impressions 
Clasificación:
1.0

This facility needs more workers I waited 30 min to get help, I could see the frustration on the employees face he needed help and he was doing his best but couldn't handle the amount of customers , what is available on line is not what is available at the store , I was told I would receive a call to confirm my storage unit yesterday , I'm still waiting! , I will have to go back today and hopefully get an answer? How can you rate a store when it's not the employees fault, hire more workers!!!!!

RACHEL W.  |  First Impressions 
Clasificación:
5.0

Place is awesome. Very happy that we stored our stuff there. Two years and zero problems with our stuff. Owner was a great guy.

Nathaniel H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi W.  |  Overall Experience 
Clasificación:
5.0

Everyone was extremely friendly and helpful. Thank you :)

Laurie W.  |  First Impressions 
Clasificación:
5.0

This U-Haul location is by far the number one place for customer service, friendliness and efficiency!!! They are on top of their business and do it so well with a SMILE even behind a mask! The whole team does a superb job, wether it is for a truck, storage unit, getting a hitch or selling merchandise to assist you with your move. Arnold and the team are hands down the BEST!!! High recommend this U-Haul location!!!Much appreciation to all!! Michelle and Randy

Michelle L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

benneta F.  |  Overall Experience 
Clasificación:
5.0

General Manager Arnold is so helpful! Second time renting a vehicle too!

Joan P.  |  Online Move In 
Clasificación:
5.0

This Uhaul storage site was great from the first day to the last. The manager, Arnold, runs a first class operation. He was always accommodating to my needs. Overall, a very positive experience.

terry b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy A.  |  Overall Experience 
Clasificación:
5.0

Used truck rental four other times and storage twice. Always clean and friendly prrsonel

Heidi W.  |  First Impressions 
Clasificación:
5.0

Great staff. Don’t change a thing.

Donald K.  |  First Impressions 
Clasificación:
5.0

Arnold Clark was so helpful and made storing all of my belongings from college stress free! I would 100% recommend this place and ask for Arnold if you have any questions - he is extremely helpful and knowledgeable!

Natalie N.  |  Overall Experience 
Clasificación:
5.0

Arnold is a very good manager. Keeps things moving, and surely knows his store. Very personable, and treats his customers with respect. Much thanks to Arnold for helping us during this hectic time!

Joseph F.  |  First Impressions 
Clasificación:
5.0

Thanks! Checking in and getting access to the unit was easy. Brandon was very friendly and helpful.

dan m.  |  First Impressions 
Clasificación:
5.0

Arnold and everyone at the facility was very friendly and helpful any time I needed it! ¡Gracias!

Melanie G.  |  Overall Experience 
Clasificación:
5.0

I talked to two at three different people and they were all friendly and helpful. A majority of my questions and communication was with Arnold.... he is awesome! Very helpful, flexible, and knowledgeable. ¡Gracias!

Laura K.  |  First Impressions 
Clasificación:
5.0

Arnold Clark was super nice, helped me out by switch my unit from the second floor to the first. He was knowledgeable and very informative and made this experience with a storage unit so easy! I will definitely use this location for any storage or truck rental needs i may have in the future!

Ronni W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy A.  |  First Impressions 
Clasificación:
5.0

very happy with the Antioch location they worked with us on all issues and helped us out tremendously.The other location in Lake Villa Rt 59 they totally FAILED did Not have our truck we reserved

catherine l.  |  Overall Experience 
Clasificación:
5.0

Staff very friendly and helpful from start to finish!! Thank you

Heidi W.  |  Overall Experience 
Clasificación:
5.0

Very helpful and accommodating

Daug V.  |  First Impressions 
Clasificación:
5.0

Steven was patient and helpful. Thank you great service

Yesenia M.  |  First Impressions 
Clasificación:
5.0

super clean, friendly staff, great pricing!!

Heidi W.  |  First Impressions 
Clasificación:
5.0

Your representative Arnold Clark was very knowable and patient he walked me through the facility twice he definitely gets my vote for employee of the month award

Marsha H.  |  First Impressions 
Clasificación:
5.0

Took there time to showed me around.

stephen r.  |  First Impressions 
Clasificación:
5.0

I rented 2 trucks and 2 units at this location, and my experience was always good. Would definitely reccomend and use again in the future. Arnold the general manager is very friendly and helpful.

Adam G.  |  Overall Experience 
Clasificación:
5.0

Arnold the Manager did everything in a very professional matter

JOE C.  |  Overall Experience 
Clasificación:
5.0

The service was excellent the general manager and all personnel were professional and helpful

maria m.  |  First Impressions 
Clasificación:
5.0

the truck I had the sterring needs to be checked

michelle j.  |  First Impressions 
Clasificación:
5.0

The workes there were very nice and extremely helpful with helping me with my storage unit. I would recommend this place anytime.

Chris P.  |  First Impressions 
Clasificación:
5.0

Very helpful

gabrielle s.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba