Everyone was extremely helpful and friendly. I was totally satisfied with renting from this U-haul facility.
Catherine W. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Chain O'Lakes
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Employee was a great help
David P.You need more people answering your phones
RONALD G.The employee who helped us was amazing and so friendly!!!! I Would recommend this place to anyone!! Will rent again!!
Courtney S.More staff, there is a lot of waiting when checking in. Make UHaul prices the same at all locations. Arnold and his staff in Antioch are the best!!
Joan P.customer friendly, good location, trailers are clean.
Ross S.I was transferred from Des Plaines pick-up location to Antioch, IL. It took over 2 hours of added time. Otherwise, the Person at the Antioch location did a fantastic job to facilitate a pick-up process.
Alexander C.The manager was very helpful and made sure everything was satisfactory
James and G.Give them a raise
Janet S.I was charged a fee when I returned my truck 18 hours early and the check in website wouldn't work, so I spoke with someone about it and she said she'd call me back to make sure it got reversed and never did. So, I'm supposed to be getting that refunded and another $50 from a previous refund and I'm not sure if I'll get either. So, someone needs to email me and tell me how I'm going to get my money back. Gracias
NADINE D.Great team
Michael P.Upon arriving in Antioch the day before the truck was due I attempted to check in the vehicle in line and the system was once again down. I then attempted to call the designated number for check in 4 times and was immediately disconnected. I was forced to leave the truck with no evidence that I had dropped it and wait till the Antioch location sent me an email late in the afternoon of the next day. This was one of the worst experiences I have had with you all in 30 years.
David J.Truck was ready when I got there and check in was quick. Drop off was no problem either
ZACHARY M.Jack Stand for the tongue would be helpful! Once loaded you can't disconnect and lift it bakc on without a major effort!
TIMOTHY M.Very clean facility and professional staff! We also ordered boxes online and the pickup process was very easy.
Bob L. | First ImpressionsArnold works hard to make this station run well.
DERRICK W.Be accessible! I, and several other customers, waited over 10 minutes for the manager to return to the office so we could checkout. In all total, it took me 30 minutes to checkout from this facility.
DAVID W.Get more people on a Saturday, the guy working was the only one and he did a great job! Only problem was I didn't get a rental contract before I left and I couldn't really ask him questions because he was slammed. I completely understood, but still difficult. Also, returns should not solely rely on cell phones, mine was dead and couldn't return the van “on time†because of it; even though I was on time for my return. Overall, great experience just a few sore spots.
Shannon D.Rates are too high but you had availability even though I had to drive past several uhaul stores to get the truck I reserved 10 days in advance
JEFFERY K.over all experience at the Antioch location was great. Branden was very helpful and courteous. I will definitely rent from them again.
Kenny G.The trailer I reserved was not available and the guy that worked there kept telling me that they never have that trailer and it is only available for 1 way but I have rented that trailer there several times. I know whss as t I reserved. Also I don't know why I-haul has a reservation system if it never works. This happens all the time that the trailer I reserved is not available and it leave me scrambling to find the right trailer. Also the phone system at u-haul it never answered and I always get the recording saying it will be at least a 20 minutes wait on hold. I have reserved a trailer at this location and picked it up and had them call me 2 hours after I picked it up and tell me I have to bring it back because someone else had also reserved it. I just don't understand how U-haul stays in business with this lever of incompetence and Poor service.
Glenn H.The Manager Was Awsome! Amazing Service! Truck ran well clean. Was No problems at all. Would Recommend you go to this location if you want the best Service! Thanks Again for the Amazing Service!
ALLEN U.Was so easy to self return.
Mike L.When I dropped off the truck around 3pm there was no one on the sales floor. After 10 minutes I had to knock on the backroom door for the guy to come out onto the shop room floor. I even tried calling the location while standing in the lobby to get someone to come out.
Brittany K.Very helpful and friendly
Glenn K.Nothing. This is the 2nd time I've rented a vehicle from this location and the staff has always gone above and beyond. Will return and recommend.
Cyrene S.Nothing at this time.
Robert J.Nothing. It was a great experience!
Thomas F.The truck was great and fine. The cashier seemed like he absolutely hated what he did. He diddnt seem to care about every aspect of customer interaction. When we asked when you closed he said seven and then thank God right after. He also wasn't wearing a mask. Im never one to complain about subpar customer service since I am in customer service as well and know we all have our days. It just seemed like he could care less about his job. He diddnt even ask to see my id to confirm it was me.
Jacquelyn M.The return process is awful
Summer R.The roof is leaking throughout the building and was above out unit the entire time. We complained multiple times and had to have them shopvac the top of our unit at least 10 times well we were there. Our stuff only stayed dry because we bought our own tarps and made a separate roof for the unit.
SARA S. | Overall ExperienceThis facility needs more workers I waited 30 min to get help, I could see the frustration on the employees face he needed help and he was doing his best but couldn't handle the amount of customers , what is available on line is not what is available at the store , I was told I would receive a call to confirm my storage unit yesterday , I'm still waiting! , I will have to go back today and hopefully get an answer? How can you rate a store when it's not the employees fault, hire more workers!!!!!
RACHEL W. | First ImpressionsOnly change I would make is have the trucks gas tank full and ask for it brought back full, rather than to start mostly empty and ask it for back empty. Especially in winter that was frustrating to have to get gas right away basically.
Brad G.Staff was incredibly friendly and accommodating!
Bradley J.The only reason I don't give 5 stars is because moving is awful.
JULIE F.No improvements needed. Great customer service.
Luis C.A+++
RYAN K.great service friendly staff.
Chuck L.Appreciate that I was given a different car tow dolly because the first had a non-working tail light. Also shown how to hook my car up into the dolly Very helpful & friendly service!
WILLIAM S.When I came to return the trailer, Drop-offs were piled up in the lot... couldn't get past to drop the trailer that I rented. Not good. Took 15 mins to find an employee anywhere to resolve this. Picking up the trailer the night before was an excellent expedience. Quick n easy. Great service.
Pete A.Place is awesome. Very happy that we stored our stuff there. Two years and zero problems with our stuff. Owner was a great guy.
Nathaniel H. | Overall Experiencenothing they were all very helpful perfect experience for me its all good
WESLEY P.Return was supper fast, glad for it as I was super tired.
LORI S.Everyone was extremely friendly and helpful. Thank you :)
Laurie W. | First ImpressionsWe had reservations to pick up the trailer at 7:00 am. The employee did not open the facility until 7:16! Not acceptable. When he hooked up the trailer the right hand side brake light/turn signal was not working. Instead of fixing it or offering us a different trailer, the employee said, "Well, are you going far? It was working yesterday." I was so shocked at this response, all I could say was it's fine. I will never rent equipment from them again! How can they feel that it's ok to rent faulty equipment?
MICHELLE P.Staffing a little low. Have to wait sometimes.
Thomas W.i was surprised at how smooth and easy the whole process was
STEVE K.Great service, quick, easy rental process. Thank you for a job well done!
BRIAN H.All good!
Jacob G.All good. I've been to this location several times. Same every time. Truck there ready and waiting. In and out in 10 minutes.
Gary B.This U-Haul location is by far the number one place for customer service, friendliness and efficiency!!! They are on top of their business and do it so well with a SMILE even behind a mask! The whole team does a superb job, wether it is for a truck, storage unit, getting a hitch or selling merchandise to assist you with your move. Arnold and the team are hands down the BEST!!! High recommend this U-Haul location!!!Much appreciation to all!! Michelle and Randy
Michelle L. | First ImpressionsNo Comment, everything was fine, maybe next time if I find something
PATRICK W.great customer service.
KAMEN K.The two gentleman working that day we're exemplary! I was grateful for there solid work ethic and overall being helpful with the trailer rental.
Eric Z.Cut down the wait time to talk to someone.
will C.We were never told about the 20.00 premium charge and I am not happy about it. We kept the truck until about 9 pm or so . I stopped in twice before renting the truck just to confirm because I had trouble with the correct size last time I rented from you. No one told me about the upcharge, or wahstever you call it, of $20.00. Very infuriating
Nancy R.Great
Brian P.Close to home, clean, easy access, friendly attendant!
Robert L.General Manager Arnold is so helpful! Second time renting a vehicle too!
Joan P. | Online Move InThis Uhaul storage site was great from the first day to the last. The manager, Arnold, runs a first class operation. He was always accommodating to my needs. Overall, a very positive experience.
terry b. | Overall ExperienceUsed truck rental four other times and storage twice. Always clean and friendly prrsonel
Heidi W. | First ImpressionsGreat staff. Don’t change a thing.
Donald K. | First ImpressionsArnold Clark was so helpful and made storing all of my belongings from college stress free! I would 100% recommend this place and ask for Arnold if you have any questions - he is extremely helpful and knowledgeable!
Natalie N. | Overall ExperienceArnold is a very good manager. Keeps things moving, and surely knows his store. Very personable, and treats his customers with respect. Much thanks to Arnold for helping us during this hectic time!
Joseph F. | First ImpressionsThanks! Checking in and getting access to the unit was easy. Brandon was very friendly and helpful.
dan m. | First ImpressionsArnold and everyone at the facility was very friendly and helpful any time I needed it! ¡Gracias!
Melanie G. | Overall ExperienceI talked to two at three different people and they were all friendly and helpful. A majority of my questions and communication was with Arnold.... he is awesome! Very helpful, flexible, and knowledgeable. ¡Gracias!
Laura K. | First ImpressionsArnold Clark was super nice, helped me out by switch my unit from the second floor to the first. He was knowledgeable and very informative and made this experience with a storage unit so easy! I will definitely use this location for any storage or truck rental needs i may have in the future!
Ronni W. | Online Move Invery happy with the Antioch location they worked with us on all issues and helped us out tremendously.The other location in Lake Villa Rt 59 they totally FAILED did Not have our truck we reserved
catherine l. | Overall ExperienceStaff very friendly and helpful from start to finish!! Thank you
Heidi W. | Overall ExperienceVery helpful and accommodating
Daug V. | First ImpressionsSteven was patient and helpful. Thank you great service
Yesenia M. | First Impressionssuper clean, friendly staff, great pricing!!
Heidi W. | First ImpressionsYour representative Arnold Clark was very knowable and patient he walked me through the facility twice he definitely gets my vote for employee of the month award
Marsha H. | First ImpressionsTook there time to showed me around.
stephen r. | First ImpressionsI rented 2 trucks and 2 units at this location, and my experience was always good. Would definitely reccomend and use again in the future. Arnold the general manager is very friendly and helpful.
Adam G. | Overall ExperienceArnold the Manager did everything in a very professional matter
JOE C. | Overall ExperienceThe service was excellent the general manager and all personnel were professional and helpful
maria m. | First Impressionsthe truck I had the sterring needs to be checked
michelle j. | First ImpressionsArnold and his team were very helpful and courteous.
carey b. | Overall ExperienceI would definitely rent there again. I was using this for short term storage. Great, friendly staff.
Russell A. | Overall ExperienceAccess to place 24/7 to who ever pays what ever price payed should be allowed! Alarm gets very annoying when you do sign in and it still goes off.
Oscar M. | Overall ExperienceThe workes there were very nice and extremely helpful with helping me with my storage unit. I would recommend this place anytime.
Chris P. | First ImpressionsGood Experience, no issues
RAYMOND K. | Overall ExperienceThe staff at this facility were very nice and helpful, but the communication between people was lacking. It took a minimum of 4 phonecalls/emails and 2 personal visits to end my contract.
mary r. | Overall ExperienceGrant, U-Haul Rep, 10 minutes before closing treats me like the first client of the day. Professional, thorough, detailed review of access, location, and unit security. Spotless building/storage unit.
Stephen C. | First ImpressionsI may rent a unit for my business this summer. Thank you, your service was great.
Arleigh B. | Overall ExperienceAll the staff there were great! Arnold the GM really knows his stuff! Will definitely recommend this location!
SCOTT P. | Overall ExperienceVery helpful
gabrielle s. | First Impressionsnice and secure facility. Clean too.
jerry k. | Overall ExperiencePatient and professional
ed b. | First Impressions¡Gracias!
KIMBER P. | Overall ExperienceFor the time used it was a well maintained facility and I would use this location again.
Kimberly P. | Overall ExperienceAlways clean very well maintained the staff was always willing to help very understanding definitely will go back if ever need a storage unit again
MARY S. | Overall ExperienceIndoor storage was just what I needed. Very close location for me.
David S. | Overall ExperienceMoving is a difficult life change at the minimum, but U-Haul Storage in Antioch, IL made the experience seamless and easy. They were helpful, flexible and very personable:)
mary r. | ReservaciónThe facility was clean and secure
Chris K. | Overall ExperienceThank God for the guys at the Channel Lakes U-Haul in Antioch Illinois ! They were Awesome as whoever answers the phone after hours messed everything up!! I mean everything!
Sheryl A. | ReservaciónEverything was very easy,
Adam B. | Overall Experience