Customer Reviews for U-Haul Moving & Storage of Cedar Hill

3,188 comentarios

1050 KCK Way   Cedar Hill, TX 75104

(972) 293-1155

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(972) 293-1155

1050 KCK Way
Cedar Hill, TX 75104

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwianshell E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrence D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Untuawn A. 
Clasificación:
4.0

Water damage at my unit destroyed some paperwork I had in a folder, I can't replace.

Reginald C.  |  Overall Experience 
Clasificación:
5.0

I'm still waiting on receipt that shows I returned equipment.

YOLANDA W. 
Clasificación:
5.0

Staff was very friendly and always have equipment I am looking for. Good experience

Charles B. 
Clasificación:
5.0

Perfect, great experience! Quick friendly with a great attitude.

Santiago F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY G. 
Clasificación:
5.0

ND

Marcus H. 
Clasificación:
5.0

I love renting from this location. Keep it up.

SIMON O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia S. 
Clasificación:
5.0

The manager is very good at customer service goes above and beyond Tia.

nolan F. 
Clasificación:
5.0

Amazing

Sarah M. 
Clasificación:
2.0

Maintain the trucks. Care about the customers.

Peter A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carlos L. 
Clasificación:
5.0

Great 😊 customer service..will use u guys again 💯

Amalia G. 
Clasificación:
5.0

Tia was amazing. The service was outstanding, custormer for life

JASON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn N. 
Clasificación:
5.0

The Rep was friendly and courteous at the U-Raul Movin storage Cedar Hill, Tx (835025) He even waited for me till closing time due to wrong key lock on hitch. Give this man a raise or promotion for going the xtra mile. Will highly recommend to family & friends.

Roberto G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah G. 
Clasificación:
4.0

The young man in customer service provided me excellent service. He was very appreciated.

Linda V. 
Clasificación:
1.0

Make sure the truck has coolant in it

Mike R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M. 
Clasificación:
5.0

Experience was awesome!!

Quentin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia P. 
Clasificación:
3.0

Everyone at store was awesome and friendly and happy to use again. I know it can be very challenging to maintain equipment fleet especially when it is as large as Uhaul. The car hauler trailer had ok tires and even walked around and checked there were no issues. After arriving at location to pick up the car being transported I folded down the finder and found the driver side front tire had a section that's was bald and bubbled. Road side was called and they had an ETA of less than 90 minutes. It ended up taking around 75 minutes. Tire was swapped out and was back on the road. However all this to say had I not noticed it and the tire blew out I would have been responsible for the tire and any trailer damage. Just think a little better maintenance could be done before checking equipment out.

Cole S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Monique A.  |  Overall Experience 
Clasificación:
5.0

Great staff, great environment, and super helpful. One of the staff members even moved their car so I would have a place to park during my time using the truck! Awesome!!!

Brett T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Queenasia L. 
Clasificación:
5.0

When we went to rent trailer we had excellent customer service and assistance with a couple of hiccups. Upon returning trailer, the employee was very polite. We returned trailer back to where we hooked up. The employee said we were "done". We left apparently he did not complete the trailer being returned. We get a call 2 days later wanting to know when we where going to return trailer. Yes, it was all taken care of.

DEBRA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Josiah R. 
Clasificación:
3.0

The steering is defective....the suspension need to be looked at. The front passenger sitbelt is defective .

Alex A. 
Clasificación:
5.0

I wish I ran into employees like this at every company I deal with. I kept running into obstacles and they kept helping me resolve them. The whole staff on duty that day worked so hard to keep the customers happy that came in. The biggest kudo they deserve is still running so effectively for hours with no power. The young lady, was so well knowledges about the inventory and processes so there was no waiting for anyone to look info up because she was already on top of it. I also used this location 3 years ago and I remember having the same experience which is why I chose this location again this time. I would recommend them to anyone!

Sharee P. 
Clasificación:
5.0

The young man in the office and the young lady were very experienced and courteous and held their positions with confidence. The young man helped me, but was very confident in his position. They both knew exactly how the facility operated. These were exactly what ball business should have representing their business. The young man's name was Tamarian. Never got the young lady's name, but she was ever helpful. Those are two young Black people that are going. Need a promotion.

HARLAND C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

Don't let me reserve and pay for a 20' van in midlothian, then call me the day prior to picking it up and tell me I now need to get it in cedar hill instead. Great experience overall though.

kevin A. 
Clasificación:
5.0

So much different experience thank you!

ERNESTO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAYE D. 
Clasificación:
5.0

All was great and the two employees I interacted with were the nicest in the world…

Steven J. 
Clasificación:
5.0

Personnel was great helping me with my rental. I really appreciate it the good work! Keep it up

roberto S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip S. 
Clasificación:
4.0

Less wait time. Have a line or representative solely those who have prior or recent reservations to prevent long wait time and additional staff ( particularly on weekends) to accommodate larger crowds.

Augustine F. 
Clasificación:
5.0

I thought you all did a great job, even if you forgot the refrigerator 2-wheeler.

david S. 
Clasificación:
1.0

Zachariah was unprofessional to me as well as the customer before me. He was unwilling to help, provided me with false information several times, deceitful. I had to contact the police to assist with something so minute. The area regional manager arrived and the entire dynamics changed. The Area regional manager was very assisting. I will be changing from this storage facility as long as he's there. All the other staff members were helpful, but he was not. It was directed toward every customer that came in the store. How can you be in the customer service business and not want to assist servicing the customer?

Deirdre N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Enrique C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steffen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime J. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM P. 
Clasificación:
2.0

Was sent here instead of the original location because it lacked a truck size that I hadn't requested, so I had to go farther to get a bigger truck than I needed. The truck was ancient, headlights didn't work, and the suspension was shot. It got horrible gas mileage because I it's age and barely had enough gas to make it to the nearest station.

RONNIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kianah G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jahnae H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany H. 
Clasificación:
4.0

Everything is good with the equipment and interaction with staff. Not good business for staff to discuss personal issues with the management, and issues the staff have with the company in front of customers. Things like that customers should not hear .

Daryl D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Victoria G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher C. 
Clasificación:
2.0

Give the customer the right equipment that they reserved and fire the customer service reps I spoke to and fire the reservation scheduling manager for this region she has no business being in this business a she is the reason I will never use uhaul again and I will tell everyone to call Penske

Tristan E. 
Clasificación:
5.0

Front desk lady was very kind and professional. She had such a bubbly and contagious attitude!

Amanda S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
3.0

El cliente no dejó un comentario.

nolan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derrick M. 
Clasificación:
4.0

All good. Great help from the staff.

Roger H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK P. 
Clasificación:
5.0

I received excellent customer service! I would recommend this location. Staff was very friendly and prompt. Each time I have rented from this location, I have always been pleased. Keep up the good work. Greatly appreciated!

Gracie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimball A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebony B. 
Clasificación:
5.0

Do not use moving services through moving help. Every piece of furniture was damaged even when I supplied moving blankets. They only put blankets on the end for the image. 100% use this location. The staff was AMAZING! Each team member was so attentive and supportive.

Jaime C. 
Clasificación:
5.0

This location has been ihe best experience I've had since renting from UHAUAL. Staff is excellent

Tanya S. 
Clasificación:
4.0

Rough time returning trailer: ANSWER THE PHONES! No one answered multiple times of the day I called… it rolled over to the National support… they couldn't get ahold of them either… text or email the same location was disabled via mobile app/email link sent to me… hard to close out a rental when no one answers… we did finally get it closed out though.. Great job on the pick up date though!

Jason J. 
Clasificación:
5.0

The staff and owner were amazing. They are understanding polite and great people to work with. Any problem we had they addressed quickly and helped us out so much. I would recommend them no questions asked.

Yaneth S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica M. 
Clasificación:
5.0

Tia and Madison were great!

Rayshell W. 
Clasificación:
5.0

I will write more about our dealings as I learn more.

Lawrence A.  |  First Impressions 
Clasificación:
5.0

Nothing everyone was kind & professional

Mary M. 
Clasificación:
3.0

Please don't make the customer wait for the employees to come inside to help. Have someone prepared to help as soon as someone walks in the door.

Afi G. 
Clasificación:
5.0

Everyone has been friendly there for many years that I patronized them!

Mike L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Quionte J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIAN O.  |  Overall Experience 
Clasificación:
5.0

The associates (esp the manager) were extremely helpful. The only criticism: it's virtually impossible to get through to them by phone.

David G. 
Clasificación:
5.0

Convenient location with a courteous and professional staff!!!

JULIAN O. 
Clasificación:
5.0

none

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Evelyn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

Tia went above and beyond to help me with a refund on my contract. I orginally had rented a 16 ft truck and a 5X8 trailer to move my daughter from PA. back to Texas which I did not need.

Larry G. 
Clasificación:
4.0

When booking trailer, option to reserve storage was selected. Final destination location did not have any record of storage booking and was completely full with no vacant storage spaces. Not a fault on the location but definitely a fault on the system misleading me into believe storage was available on site. This impacted my move and is disappointing that you his business does not care about customers enough, to keep their system updated. Again no fault on the cedar hill location but definitely a fault of the booking system.

Ezell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Weldon T. 
Clasificación:
5.0

I was very pleased with the service at the pick-up of the rental, and very pleased with the service at the end of the rental. You have found very good people to work for you that are knowable and very courteous. Keep doing what you do!

STANLEY P. 
Clasificación:
3.0

Someone should immediately meet the person dropping off the equipment instead of making them wait and have to call to see what to do.

Patricia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary G. 
Clasificación:
5.0

They were helpful, professional, and knowledgeable. I booked my reservation online and the Uhaul was ready and waiting for us.

Krystle G. 
Clasificación:
3.0

Our storage unit, along with several others, was broken into a few years ago. This is supposed to be a locked and secure facility. We were not compensated for our belongings. Why would I carry insurance on a unit that I pay a ridiculous amount of money for? By the time we moved our items, we had paid close to $20,000.00 for storage fees that UHAUL couldn't be bothered to keep safe! Would I recommend the Cedar Hill facility again? Absolutely not. We rented a trailer there a year ago, and someone neglected to check it back in. When we rented another trailer 2 weeks ago, the facility argued that we had never returned it. If this is what passes for service, I wish i had known that before we trusted them with our storage. I hope others have better luck than we did with our losses.

BRENT R.  |  Overall Experience 
Clasificación:
5.0

The manager was great and had a wonderful and helpful attitude

PaulMichael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

fellecia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIMON O.  |  First Impressions 
Clasificación:
2.0

Upon my arrival, the employee seemed to be in file mood. He wasn't welcoming and helpful from the start but warmed up a tad later in the conversation. Additionally, I probably should have verified the gas hand prior to takeoff, anyways, I had to leave the site three times for gas as I was told that the gas STILL wasn't where it needed to be! I'd swear the hand wasn't registering correctly!!! My only satisfaction was the $10 credit provided for my troubles.

Greta E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marshall M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria C. 
Clasificación:
5.0

Staff was amazing! Everyone was so friendly and understanding! Explained and helped with everything.

Yaneth S.  |  First Impressions 
Clasificación:
5.0

Everything was great, we loved it. There for couple of years. The only complaint was the price going up to high. We moved to a different storage facility because the price is way less. Gracias

LUIS M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

alvin D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Quionte J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Chalondra S.  |  First Impressions 
Clasificación:
1.0

We opened our account for a RV space in February 2022 and expected that it was being stored in a secure location with surveillance cameras, particularly focused on this area where many high-dollar vehicles are openly stored. On approximately March 23 we went to pick up the RV for a trip. As soon as it started, it was obvious there was a problem. The catalytic converter had been removed from the RV. Needing to be able to take the vehicle on a planned trip, we had to immediately get it repaired. It cost over $1400 for the repair. We talked with the office personnel who gave us the phone number for the manager. We called, but our calls were not returned. Office personnel told us that two other RVs had also been vandalized, but the U-haul facility had not filed a police report. Apparently they did file a report after several vehicles were vandalized and an investigator came to view the video, but since the cameras were either not working or not focused on the open storage area, there was nothing to see. We did file a police report and, as instructed, contacted RepWest Insurance. We explained that the cameras at the facility did not even capture the area of these vehicles for the monitoring company or were not functioning and not providing secure storage. Over the course of several weeks, we dealt with the adjuster, AndreaGomez Olea. She was quite condescending and, of course, continued to deny any liability on the part of U-Haul in spite of U-haul's failures. We finally gave up with her after her final, impertinent message, and decided at that point we would find another means of storage for our RV. U-haul promotes these facilities as secure and safe, but we certainly found in a short time that not to be true. We would not recommend anyone storing a boat, RV, truck or any other vehicle at this facility.

Robert M.  |  Overall Experience 
Clasificación:
1.0

Gate never works my biggest issue. I got to found someone to let you in gate out of gate. very small parking lot for a big uhaul location alway Crowded going in-and-out of storage gate in parking lot. Frustrating situation I stayed less than a month

Delbert P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Waylisha P.  |  First Impressions 
Clasificación:
5.0

Love the place would still b there if it weren’t for the price

Ivan B.  |  Overall Experience 
Clasificación:
3.0

Within a month of moving my belongings from another U Haul storage to this one in Cedar Hill. My rate changed in October from $99.00 to $114.95 a month at present, in a moment notice. Do not like being blindsided, when it comes to my finances.

Joe E.  |  First Impressions 
Clasificación:
1.0

The gentleman working the desk was very rude. Before even allowing us to see the storage space he was trying to convince us to go elsewhere. He kept telling us that it would be way too small. We were able to fit everything in the space. When returning the uhual he stated that he had logged out already and I would have to park the vehicle myself. It was 6:20 and they close at 7:00

Lucia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA H.  |  Overall Experience 
Clasificación:
4.0

Just want to say thank you Jesus this place is awesome they did me just right everything I needed right on time and they are good business

Brandi L.  |  First Impressions 
Clasificación:
1.0

Poor experience. Always pest issues mice and snakes. No cleaning the pest up and would be in the hallways. Checking out took them over a month to do. Manager called me a sir via text I corrected him and stated I'm a ma'am and he still replied with sir! Very unprofessional. I will not recommend.

Ricole O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tania H.  |  First Impressions 
Clasificación:
2.0

The price I was quoted on the phone wasn't the same price . After putting my stuff in there I come back & my key doesn't open the lock. The sign says call for after hours help yet none answered the phone. Come back the next day & explain my key isn't opening the storage. And instead of manager apologizing about the inconvenience tells me next time you will be charged a fee.why charge me a fee for something that's out of my control? Horrible service.

LABARRAN W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Maurice k.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RODNEY H.  |  Overall Experience 
Clasificación:
5.0

The stff was great and the supervisor was awesome. They were very helpful and knowledgeable. Always courteous and friendly. I'm gonna recommend U haul of Cedar Hill..

Gregory W.  |  Overall Experience 
Clasificación:
5.0

I love the staff at this location, especially Miss Tia

CHRISTINA H.  |  First Impressions 
Clasificación:
5.0

Staff very helpful and friendly answered all my questions

Tony W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Queontyne H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kellie T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter M.  |  First Impressions 
Clasificación:
4.0

¡Gracias!

Rhonda L.  |  Overall Experience 
Clasificación:
5.0

Customer service is great!!!

DAVID ISAIAH W.  |  First Impressions 
Clasificación:
3.0

They Hardly ever answer The Phone. There was Time that I was on Hold for 27min. Till I Decided to Hangup.

Juan R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michael r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine W.  |  Online Move In 
Clasificación:
5.0

The only thing to wrong is that they never changed the contract to make it correct. My husbands name is BRIAN COLLINS...not David. :)

Angela and David C.  |  Overall Experience 
Clasificación:
4.0

The staff was very courteous and helpful whenever I went inside. The monthly cost was the only I found a different storage facility.

Jessica C.  |  Overall Experience 
Clasificación:
5.0

However, the employee leaving the end of the shift that day about my unit, had to stop helping customers because she was leaving for the day.

AL D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela and David C.  |  First Impressions 
Clasificación:
5.0

Although it looked like the boxes hado some water damage everything was ok.

Pennyleila S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Wiley W.  |  Overall Experience 
Clasificación:
4.0

The access card kept malfunctioning, the staff was helpful and they fixed the issue over and over again, but what if it happens after hours when no-one is around? They said that they would provide me with a beeper instead, but didn't have any at the moment so they provided me with a code. And before you wonder, I did not have the access card near to a phone or other device, so no reason for it not to work.

Zandra S.  |  First Impressions 
Clasificación:
5.0

I had storage since December 2017. I had a large storage and there was some water damage but UHaul too care of that with my claim. I couldn't take it all so I rented a smaller storage to keep the remainder until I could pick it up. Picked it up, no issues and checked out. It was a very positive experience for me. I saw personnel changes but the quality of service and friendliness never changed.

CHARLETHIA E.  |  Overall Experience 
Clasificación:
4.0

It was a great storage unit... well kept and the staff was professional.

ALFARID C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rashad R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Roderick M.  |  Online Move In 
Clasificación:
3.0

Upon moving out of my unit on Saturday February 27, 2021, I was billed $124.00 that included a late fee. I did call the facility and was told that the $124.00 would be taken off.

Cedrick C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful.

Shunda R.  |  Overall Experience 
Clasificación:
5.0

Friendly, courteous and helpful!!

JOE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

diania s.  |  Overall Experience 
Clasificación:
5.0

Gabby was very helpful and provided excellent information. Each and every time I call the staff that take your calls or very pleasant and polite also Craig when I call and speak with him basically anyone. And I have enjoyed the help and assistance that they have provided for me great team keep up the good work.

Cassandra J.  |  First Impressions 
Clasificación:
5.0

Great Customer Service

Micheal E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Arnica P.  |  Overall Experience 
Clasificación:
5.0

Thanks for your business and hospitality. May God bless y'all abundantly

rondelon d.  |  Overall Experience 
Clasificación:
2.0

charged me $15 late charge was cool but once you charged me another $15 for being more more then 10 days late and you can also charge me additional fees and/or lien on for less then 30 days is insane. I would recommend this facility to anyone.

Rodney B.  |  Overall Experience 
Clasificación:
5.0

Never had a problem and appreciated the staff!

jacqueline b.  |  Overall Experience 
Clasificación:
5.0

Great Customer service!

Micheal E.  |  First Impressions 
Clasificación:
5.0

I love uhaul

patricia b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Delores B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nekal W.  |  Overall Experience 
Clasificación:
3.0

Having to get out of the car to swipe the access card is annoying and the limited hours the gate is open is inconvenient. I am aware that for an additional cost you can get a remote key but that's more money going out the door. I switched to another location that has a drive up keypad and unlimited entry hours. The employees were nice.

Cindy W.  |  Overall Experience 
Clasificación:
4.0

I used this storage facility for nearly 4yrs. I was always well lit and clean. I didn't have issues with bugs and my items remained the same as well I storage them. The only issue I had was some of the workers were not wearing a mask inside the store.

Tiffani D.  |  Overall Experience 
Clasificación:
5.0

The staff is exceptional with customer service. They truly go above and beyond to satisfy and deliver.

Jorge G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

scott k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NOE L.  |  Overall Experience 
Clasificación:
3.0

When on the phone getting a quote, I was not made aware the price did not include taxes. Only found out when I arrived at the facility after making the 20 mile trip from my home. The initial monthly phone quote of $154.95 went to $167 and some change. Not that much money on a one time deal, but will add up for our new RV that we had planned on keeping there for as long as we own it which will equate to years. Was not at all happy with the surprise increase.

Ben S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

tony j.  |  Overall Experience 
Clasificación:
5.0

Very helpful!

bradford d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMP WAGALOT K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jana F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica S.  |  Overall Experience 
Clasificación:
5.0

Got chance to meet Sean Fullerton what are professional young man he was excellent working skills very impressed and got chance to meet Brandy she was very professional as well very nice person I would recommend U-Haul to any of my friends and family so glad I went by they were so helpful and the staff I would rate the whole experience overwhelming and I if I was in upper management I would do everything in my power to keep these people happy for you have a very well and experienced staff that does a very excellent job thank you.

Russell W.  |  First Impressions 
Clasificación:
5.0

Very pleased with the service of U Haul Cedar Hill

GARY S.  |  Overall Experience 
Clasificación:
5.0

The guy who helped me cancel my storage was very nice and super quick! Sorry I don't remember his name but he was great!

Victoria J.  |  Overall Experience 
Clasificación:
4.0

Service was quick and all employees were extremely friendly and helpful.

Angela S.  |  First Impressions 
Clasificación:
5.0

Thank you for helping my church and me with your storage facility.

drake w.  |  Overall Experience 
Clasificación:
1.0

I give this Rating because your location Manager was:Very unprofessional she treated her staff very unfair.I rented a climate controlled unit, And she did not take care of my problem the(high temp).

Dale B.  |  Overall Experience 
Clasificación:
5.0

Brandy is awesome.. Above and beyond. .. Service with a plus..

willie s.  |  Overall Experience 
Clasificación:
5.0

need a better way to get on and off the high way .not your problem I know

Johnny l.  |  Overall Experience 
Clasificación:
5.0

n/a

Surayyah F.  |  Overall Experience 
Clasificación:
4.0

I had a good experience with using the climate controlled storage for 4 years.

DENISE B.  |  Overall Experience 
Clasificación:
5.0

Great service

Paul N.  |  Overall Experience 
Clasificación:
1.0

The 1st week I used the storage my unite got flooded. They tried to repair leak in the ceiling but it leaked again. The requirement to file a claim is too complicated.

Eloluvette H.  |  Overall Experience 
Clasificación:
3.0

There was always a long wait at the counter no matter what day or time of day. Everything seemed to take so very long.

Becky H.  |  Overall Experience 
Clasificación:
1.0

Dropped my stuff broke my expensive china wear and didn’t deliver on time

Sarah A.  |  Overall Experience 
Clasificación:
5.0

The staff at 1050 KCK Way Cedar Hill Tx are very professional and knowledgeable.

Ebbie C.  |  Overall Experience 
Clasificación:
5.0

Wish i knew her name but she was friendly professional and was patient with us as we sorted out info. She took us to our 15' truck. She got us on our way.

camroy d.  |  Overall Experience 
Clasificación:
4.0

Great experience, no problems.

Aaron H.  |  Overall Experience 
Clasificación:
1.0

The representative onsite (Shawn) I believe is his name was not helpful and the price I had been quoted orginally changed within a 24hr period. Did not rent a unit with the facility.

KRISTIAN C.  |  First Impressions 
Clasificación:
5.0

Everyone was very nice and helpful. Kristen gave me a tour of the different storage units a available. It took some time, though, to get the whole process finished. More time than i anticipated.

Becky H.  |  First Impressions 
Clasificación:
5.0

Aaron Crooked, your representative, was very considerate when I advised that the unit I was in was not suitable for my needs. He Stuck with me until my problem was resolved.

Jerry M.  |  Overall Experience 
Clasificación:
1.0

TOOO HIGH $ ALL OF YOUR U-HAUL Should have the same policy and information. We were charged an out rages sum $. Your store had different information.

BILLY STEPHEN C.  |  Overall Experience 
Clasificación:
4.0

When the ac gets permanently fixed it'll be an excellent raiting. I used this facility for 5 years. Thank you for such wonderful service.

MARY E.  |  Overall Experience 
Clasificación:
1.0

You have been trying to locate my U-Box for a month. I call but get the run around. No one ever returns my call. I did a live chat & was treated poorly. Will someone PLEASE help me?

Felicia C.  |  Overall Experience 
Clasificación:
1.0

I found water in my unit multiple times an reported it to the staff each time an yet each time it rained water would leak into my unit. Brenden was useless. Rude an acts annoyed by anyone.

Scott M.  |  Overall Experience 
Clasificación:
1.0

There is an very bad Communication

Chris H. | Reservación
Clasificación:
5.0

Satisfied

betty w.  |  Overall Experience 
Clasificación:
5.0

Great staff....all very friendly and personable. A pleasure to deal with.

Traci M. | Reservación
Clasificación:
5.0

Great customer service and price.

demarcus r. | Reservación
Clasificación:
2.0

Had y'all for 3 years charge a late fee after 3 days and another one after 10. I feel y'all rip people off. Falls prices go up every 6 months, what is this car insurance? I don't recommend them 2 any1

JEREMY H.  |  Overall Experience 
Clasificación:
1.0

We had our 2018 Airstream trailer stored at this facility for 8 days when it was extensively damaged and broken into. Facility is not secure enough to prevent this from happening again.

Tim S.  |  Overall Experience 
Clasificación:
4.0

We only needed the storage unit for a few months but it was exactly what we needed for the short perios

JEANNETTE S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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