Customer Reviews for U-Haul Moving & Storage of Cedar Hill

2,849 reviews

1050 KCK Way   Cedar Hill, TX 75104

(972) 293-1155

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(972) 293-1155

1050 KCK Way
Cedar Hill, TX 75104

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The staff was very courtesy and professional.

GENE A. 
Rating:
4.0

check to see if a return is in process before you tell the customer there's nothing available.

Robert N. 
Rating:
5.0

Keep up the good work

DEBORAH J. 
Rating:
3.0

Make sure to have all the necessary equipment. I was unable to get a utility dolly even though I had purchased one.

Jordan B. 
Rating:
5.0

Nothing really. Ms Tia is professionally trained

CHRISTIANA A. 
Rating:
5.0

Customer did not leave a comment.

debbie M. 
Rating:
5.0

Nothing at all

CHARLES B. 
Rating:
4.0

Customer did not leave a comment.

RANNEL B. 
Rating:
5.0

Customer did not leave a comment.

Jerry T. 
Rating:
2.0

This location the employees really acted like they didn't want to be there or to help because they had so much other stuff to do. Side note my reservation got changed a couple of times w/o me knowing and then eventually gets booked back at the original place (here) but they gave away my 26' and gave me a 20'. Everything didn't fit and now I have to make multiple trips down the HWY in a pickup truck. I didn't receive enough miles for the trip, which i was told twice that extra miles would be put on. Then Originally I have to pickup the Uhual 20ish miles from my moving location. Gas tank was on a 1/4, just overall made for a bad day.

Marcus N. 
Rating:
5.0

Great service at this location thanks

ROY M. 
Rating:
5.0

Customer did not leave a comment.

LUCILLE R. 
Rating:
5.0

Customer did not leave a comment.

Leeann S. 
Rating:
4.0

Customer did not leave a comment.

Ryan C. 
Rating:
4.0

Just want to say thank you Jesus this place is awesome they did me just right everything I needed right on time and they are good business

Brandi L.  |  First Impressions 
Rating:
4.0

Lower your rates $300.00 for a one way car trailer is too much money 12hrs

LAWRENCE A. 
Rating:
4.0

Customer did not leave a comment.

Jevon F. 
Rating:
5.0

Outstanding service at this location

ROY M. 
Rating:
5.0

Good service

Francisco A. 
Rating:
5.0

Customer did not leave a comment.

JAN H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

JASEAN J. 
Rating:
5.0

Customer did not leave a comment.

Gaylan C. 
Rating:
5.0

When I wanted to change drop off location, the Uhaul place charged me money. Your people called 2 days before pickup and Uhaul gave me no discount. Seems very one sided and excuse my German, Bullshit.

JOSEPH E. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL Y. 
Rating:
4.0

Customer did not leave a comment.

GUY W. 
Rating:
5.0

Customer did not leave a comment.

ERROL W. 
Rating:
4.0

Vehicle was unsafe to be on the road. Steering and brake issues. I am a ford senior master technician. More time needs to be given to pm schedules. Steering was loose. Vehicle pulled and when I hit a bump in the road major shifting occurred in steering/suspension. I loaded truck immediately after renting and was not willing due to time scheduling to offload into another truck. Also brake assist lost app 90% after driving for 30 to 60mins. Service was great other then condition of the vehicle that I was driving for over 2000 miles

THOMAS A. 
Rating:
5.0

Have the U-Hauls on full. Because, if someone fills it up. They are not going to be reimbursed. Also truck was making some type of noise. I was praying it didn't break down. Now inside customer service was excellent with both guys I spoke with.

ISCHMAEL B. 
Rating:
5.0

Customer did not leave a comment.

NORMA D. 
Rating:
5.0

Great service would use again

Ian B. 
Rating:
5.0

Kia/Owner is awesome!

Norvis H. 
Rating:
5.0

Great staff! Got me hitched up and ready to roll.

RICHARD ROSS D. 
Rating:
4.0

Customer did not leave a comment.

JANINNA A. 
Rating:
5.0

Everything was quick and easy

Harry T. 
Rating:
5.0

Customer did not leave a comment.

Gene C. 
Rating:
4.0

Customer did not leave a comment.

Lawrence R. 
Rating:
5.0

Everything good

Jennifer G. 
Rating:
1.0

Poor experience. Always pest issues mice and snakes. No cleaning the pest up and would be in the hallways. Checking out took them over a month to do. Manager called me a sir via text I corrected him and stated I'm a ma'am and he still replied with sir! Very unprofessional. I will not recommend.

Ricole O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

Tammy G.  |  First Impressions 
Rating:
5.0

Outstanding

HARRY S. 
Rating:
4.0

Customer did not leave a comment.

DAWN P. 
Rating:
5.0

Customer did not leave a comment.

Tania H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laneit J. 
Rating:
2.0

The price I was quoted on the phone wasn't the same price . After putting my stuff in there I come back & my key doesn't open the lock. The sign says call for after hours help yet none answered the phone. Come back the next day & explain my key isn't opening the storage. And instead of manager apologizing about the inconvenience tells me next time you will be charged a fee.why charge me a fee for something that's out of my control? Horrible service.

LABARRAN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandy P. 
Rating:
5.0

Not a thing

nannie H. 
Rating:
5.0

Excellent service…truck clean…but needs shocks and overall suspension check. It has 186K on it and felt worn out when driving…might be time to replace. People at the location we're very friendly and helpful. Tia explained everything well and offered options on how to return truck. The return was seamless and thorough. I rent a storage unit at this location and will recommend anyone who needs to rent either a truck or storage unit to this location…felt welcomed and accommodated…good work!

CHRISTOPHER M. 
Rating:
3.0

Customer did not leave a comment.

Maurice k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RODNEY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEWART D. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Fast and convenient

Jermaine W. 
Rating:
5.0

Excellent service.t thank you

Roy M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

XAVIER L. 
Rating:
5.0

The stff was great and the supervisor was awesome. They were very helpful and knowledgeable. Always courteous and friendly. I'm gonna recommend U haul of Cedar Hill..

Gregory W.  |  Overall Experience 
Rating:
5.0

Very good customer service and friendly knowledgeable people

INDIRA C. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

I love the staff at this location, especially Miss Tia

CHRISTINA H.  |  First Impressions 
Rating:
5.0

Great customer service and friendly staff 10 out of 10 would definitely recommend

KASHICA C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA H. 
Rating:
4.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

Jon W. 
Rating:
5.0

Staff very helpful and friendly answered all my questions

Tony W.  |  First Impressions 
Rating:
4.0

N/a

Judy T. 
Rating:
5.0

Customer did not leave a comment.

BARBARA M. 
Rating:
4.0

Customer did not leave a comment.

Toni H. 
Rating:
5.0

Customer did not leave a comment.

jamond B. 
Rating:
5.0

Damarious was helpful and assisted in timely manner

Meshia Y. 
Rating:
3.0

I was charged for a furniture dolly that I was not given. I wanted an appliance dolly. They did not have one. They did not remove the charge. I went and rented one in the Duncanville location. That became inconvenient having to make separate stops to return stuff..

PERLA B. 
Rating:
5.0

I drove almost 2 hours to the Cedar Hill Uhaul company for a trailer hitch to be installed on my car. I was very satisfied with the excellent customer service from Demarius who did the install on my car. He was very professional, knowledgeable, thorough, & kind along with his coworker Jassiah or John. I'm a customer service rep for a Home Healthcare Agency that ensures all 400 plus employees provide 100% quality customer service to all our 1,000 plus patients. Thank you to the Cedar Hill young men for accomplishing 100% quality customer service. Great job!

Marina J. 
Rating:
5.0

That staff was excellent, from checkout to Return, the was knowledge and gave me direction after knowing this was my first time pulling a trailer. They were courteous and friendly. I'm sending this because out of all the times I've rented uhaul trucks for moving I've never come across a staff so friendly.

VERNON P. 
Rating:
3.0

Customer did not leave a comment.

Clinton S. 
Rating:
5.0

Customer did not leave a comment.

Alicia W. 
Rating:
3.0

Check in was quick. Attendant carried on a personal conversation on her phone during the whoke check in process. Apologized at end.

ANGELA H. 
Rating:
3.0

ordered on the 800 phone line for commercial appliance dolly, this location did not have it.

LEEANN S. 
Rating:
5.0

Customer did not leave a comment.

ARNALDO R. 
Rating:
5.0

Customer did not leave a comment.

Brenda J. 
Rating:
5.0

Tia was very accommodating to us. There was a system glitch, but she made everything right for us! She was super sweet and I would recommend everyone!

Trevor C. 
Rating:
5.0

Customer did not leave a comment.

ERIN H. 
Rating:
5.0

Excellent service friendly very professional

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

CURTIS M. 
Rating:
5.0

Customer did not leave a comment.

Ellen S. 
Rating:
5.0

All went great..

DERWIN JAY T. 
Rating:
5.0

Customer did not leave a comment.

Marian S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS RANDALL P. 
Rating:
4.0

Employees was helpful and professional. Good team..

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Sheri D. 
Rating:
5.0

Staff were super friendly and helpful.

Louis J. 
Rating:
1.0

Customer did not leave a comment.

Randell M. 
Rating:
2.0

Improve attitude and produce a receipt for transactions but having trucks in stock was very convenient.

ISAAC E. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
3.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Tia is AWESOME!

STEPHEN I. 
Rating:
4.0

Customer did not leave a comment.

Shauna V. 
Rating:
5.0

Picking up was quick and easy with reservation. Nice friendly staff. Drop off : Paid for 6 hours only used 3 1/2 returned truck on Full. Young lady at drop off checked truck out says "All good, you are good to go." We left but then received a receipt charging an extra 10$. Complaint is not the amount but the extra charge on credit card after the fact. We wanted to pay any difference in cash in person.

Howard M. 
Rating:
5.0

Customer did not leave a comment.

Vanessa C. 
Rating:
3.0

I return my truck, the guys said we will check it in. I ask well can you check it before I leave they said it will take a while so I said ok, I also told them they had a truck outside idling at the return station, so a hour or so later I get emailed a receipt saying I was charged for fuel I am a regular customer and never had a problem. They all need a better system

Kraig S. 
Rating:
5.0

No. In and out quickly.

JOSE L. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

ZANE S. 
Rating:
5.0

Customer did not leave a comment.

Anne C. 
Rating:
5.0

Extremely efficient and the staff was very friendly!

Errol C. 
Rating:
5.0

Excellent Service

Roy M. 
Rating:
5.0

Staff did an excellent job with my rental. Could not have been better.

RICHARD ROSS D. 
Rating:
4.0

Customer did not leave a comment.

TROY W. 
Rating:
5.0

Best service.

MANUEL G. 
Rating:
5.0

Customer did not leave a comment.

Ivan B.  |  First Impressions 
Rating:
5.0

Customer service is great!!!

DAVID ISAIAH W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rashad R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roderick M.  |  Online Move In 
Rating:
5.0

Friendly, courteous and helpful!!

JOE G.  |  First Impressions 
Rating:
5.0

Gabby was very helpful and provided excellent information. Each and every time I call the staff that take your calls or very pleasant and polite also Craig when I call and speak with him basically anyone. And I have enjoyed the help and assistance that they have provided for me great team keep up the good work.

Cassandra J.  |  First Impressions 
Rating:
5.0

Very helpful!

bradford d.  |  First Impressions 
Rating:
5.0

Got chance to meet Sean Fullerton what are professional young man he was excellent working skills very impressed and got chance to meet Brandy she was very professional as well very nice person I would recommend U-Haul to any of my friends and family so glad I went by they were so helpful and the staff I would rate the whole experience overwhelming and I if I was in upper management I would do everything in my power to keep these people happy for you have a very well and experienced staff that does a very excellent job thank you.

Russell W.  |  First Impressions 
No reviews have been submitted for this location.

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