Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Gabby was very helpful and provided excellent information. Each and every time I call the staff that take your calls or very pleasant and polite also Craig when I call and speak with him basically anyone. And I have enjoyed the help and assistance that they have provided for me great team keep up the good work.
Great Customer Service
Thanks for your business and hospitality. May God bless y’all abundantly
charged me $15 late charge was cool but once you charged me another $15 for being more more then 10 days late and you can also charge me additional fees and/or lien on for less then 30 days is insane. I would recommend this facility to anyone.
Never had a problem and appreciated the staff!
Great Customer service!
I love uhaul
Having to get out of the car to swipe the access card is annoying and the limited hours the gate is open is inconvenient. I am aware that for an additional cost you can get a remote key but that’s more money going out the door. I switched to another location that has a drive up keypad and unlimited entry hours. The employees were nice.
I used this storage facility for nearly 4yrs. I was always well lit and clean. I didn't have issues with bugs and my items remained the same as well I storage them. The only issue I had was some of the workers were not wearing a mask inside the store.
The staff is exceptional with customer service. They truly go above and beyond to satisfy and deliver.
When on the phone getting a quote, I was not made aware the price did not include taxes. Only found out when I arrived at the facility after making the 20 mile trip from my home. The initial monthly phone quote of $154.95 went to $167 and some change. Not that much money on a one time deal, but will add up for our new RV that we had planned on keeping there for as long as we own it which will equate to years. Was not at all happy with the surprise increase.
Very helpful!
Got chance to meet Sean Fullerton what are professional young man he was excellent working skills very impressed and got chance to meet Brandy she was very professional as well very nice person I would recommend U-Haul to any of my friends and family so glad I went by they were so helpful and the staff I would rate the whole experience overwhelming and I if I was in upper management I would do everything in my power to keep these people happy for you have a very well and experienced staff that does a very excellent job thank you.
Very pleased with the service of U Haul Cedar Hill
The guy who helped me cancel my storage was very nice and super quick! Sorry I don’t remember his name but he was great!
Service was quick and all employees were extremely friendly and helpful.
Thank you for helping my church and me with your storage facility.
I give this Rating because your location Manager was:Very unprofessional she treated her staff very unfair.I rented a climate controlled unit, And she did not take care of my problem the(high temp).
Brandy is awesome.. Above and beyond. .. Service with a plus..
need a better way to get on and off the high way .not your problem I know
n/a
I had a good experience with using the climate controlled storage for 4 years.
Great service
The 1st week I used the storage my unite got flooded. They tried to repair leak in the ceiling but it leaked again. The requirement to file a claim is too complicated.
There was always a long wait at the counter no matter what day or time of day. Everything seemed to take so very long.
Dropped my stuff broke my expensive china wear and didn’t deliver on time
The staff at 1050 KCK Way Cedar Hill Tx are very professional and knowledgeable.
Wish i knew her name but she was friendly professional and was patient with us as we sorted out info. She took us to our 15’ truck. She got us on our way.
Great experience, no problems.
The representative onsite (Shawn) I believe is his name was not helpful and the price I had been quoted orginally changed within a 24hr period. Did not rent a unit with the facility.
Everyone was very nice and helpful. Kristen gave me a tour of the different storage units a available. It took some time, though, to get the whole process finished. More time than i anticipated.
Aaron Crooked, your representative, was very considerate when I advised that the unit I was in was not suitable for my needs. He Stuck with me until my problem was resolved.
TOOO HIGH $ ALL OF YOUR U-HAUL Should have the same policy and information. We were charged an out rages sum $. Your store had different information.
When the ac gets permanently fixed it’ll be an excellent raiting. I used this facility for 5 years. Thank you for such wonderful service.
You have been trying to locate my U-Box for a month. I call but get the run around. No one ever returns my call. I did a live chat & was treated poorly. Will someone PLEASE help me?
I found water in my unit multiple times an reported it to the staff each time an yet each time it rained water would leak into my unit. Brenden was useless. Rude an acts annoyed by anyone.
There is an very bad Communication
Satisfied
Great staff....all very friendly and personable. A pleasure to deal with.
Great customer service and price.
Had y'all for 3 years charge a late fee after 3 days and another one after 10. I feel y'all rip people off. Falls prices go up every 6 months, what is this car insurance? I don't recommend them 2 any1
We had our 2018 Airstream trailer stored at this facility for 8 days when it was extensively damaged and broken into. Facility is not secure enough to prevent this from happening again.
We only needed the storage unit for a few months but it was exactly what we needed for the short perios
