Customer Reviews for U-Haul Moving & Storage of Cedar Hill

2,893 comentarios

1050 KCK Way   Cedar Hill, TX 75104

(972) 293-1155

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(972) 293-1155

1050 KCK Way
Cedar Hill, TX 75104

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey K. 
Clasificación:
5.0

All was good Rep was helpful. Dropoff was easy.

ERIC H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia T. 
Clasificación:
5.0

Very friendly lady who took immediate care of me and made the process very easy. Great experience.

JON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daymond C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
1.0

The gentleman working the desk was very rude. Before even allowing us to see the storage space he was trying to convince us to go elsewhere. He kept telling us that it would be way too small. We were able to fit everything in the space. When returning the uhual he stated that he had logged out already and I would have to park the vehicle myself. It was 6:20 and they close at 7:00

Lucia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshall M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAUNDRA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

RACHEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA R. 
Clasificación:
5.0

Great customer services both ladies working 1-1-22 rock!! Great experience worth the 22 minute travel time

ANNA G. 
Clasificación:
5.0

Great customer service!

BRIAN H. 
Clasificación:
3.0

My issue is mainly with virtual check in - The virtual check in was difficult and time consuming. The process to use a reference was silly. It does nothing and is happening in real time so you are at the mercy of an agent calling to verify and the referral to answer their phone. This is after we already provided a wealth of other Information for the reservation. Seems unnecessary and should happen if necessary, should occur before pick up - not at the time of. We ended up going into the office because it was taking too long to get “approved” & were told the vehicle we were assigned was not on the lot, but it was - because we saw it with our own eyes. After a bit of back and forth, the clerk realized she was wrong & we proceeded to manually check out the vehicle. She then asked for a credit card, but uhaul had already charged us for the virtual check in. She said the Pending charge would not go though on my virtual check in & we had to provide a card to her. So we did. It still went through on my card versus the card we provided in the store. Virtual check out was also a little problematic. Went through the various steps, and then the screen would freeze up. Had to fill out the info 3 times before I got through to the end.

Mark M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James H. 
Clasificación:
4.0

NOTTA

SCOTT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bennie S. 
Clasificación:
5.0

Our customer rep was very friendly and professional! He is definitely an asset to the company!

CHRISTY H. 
Clasificación:
5.0

Excellent customer service

YOLANDA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK F. 
Clasificación:
5.0

The agents where both great. Excellent customer service I loved them boy. A very nice young lady and nice young man.

Tenisha E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARED B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENDRON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY M. 
Clasificación:
5.0

Keep doing a great job

Leander P. 
Clasificación:
1.0

I was charged for equipment that was unsafe and not compliance with Texas laws for safe driving. Brake lights didnt work, was pulled over by Dallas PD for brake lights out. I called Customer Service and was redirected multiple times. Returned the vehicle and attempted to use my app but the employee insisted to check it in. There is no way of knowing if the return was properly handled. I had more gas returned than what I started with and should have been given some sort of credit for renting a faulty equipment knowing.

ANDRAMONA H. 
Clasificación:
4.0

Have not received invoice for rental

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PORFIRIO C. 
Clasificación:
5.0

Great location professional staff A wonderful group to do business with thanks The great service

ROY M. 
Clasificación:
5.0

I love the after hours check in option. This entire transaction was smooth and efficient for me

Nathan D. 
Clasificación:
4.0

El cliente no dejó un comentario.

FREDRICK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hermelinda V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA H.  |  Overall Experience 
Clasificación:
5.0

Great staff. Seamless procedure. Competitive prices.

JOHN L. 
Clasificación:
1.0

Don't steal there money off there card like what happened to me, you interrupted my car payment

CHRISTOPHER W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jaquea E. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAWANNA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT BLAYNE R. 
Clasificación:
1.0

I returned the Turk but I was changed $25.00 for blankets where not been folded, first was never asked to fold and this location checked the Turk and told everything is okay. I will never recommend anyone or my self not going to go back to this location again.

FARIBA N. 
Clasificación:
5.0

Jadarius was kind, great customer service, went over and beyoung to help my husband and I. Madison had great customer service as well. Great team, keep up the great customer service, Jadarius and Madison😇

KERSHETTA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley G. 
Clasificación:
5.0

The staff was very courtesy and professional.

GENE A. 
Clasificación:
4.0

check to see if a return is in process before you tell the customer there's nothing available.

Robert N. 
Clasificación:
5.0

Keep up the good work

DEBORAH J. 
Clasificación:
3.0

Make sure to have all the necessary equipment. I was unable to get a utility dolly even though I had purchased one.

Jordan B. 
Clasificación:
5.0

Nothing really. Ms Tia is professionally trained

CHRISTIANA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

debbie M. 
Clasificación:
5.0

Nothing at all

CHARLES B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANNEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry T. 
Clasificación:
2.0

This location the employees really acted like they didn't want to be there or to help because they had so much other stuff to do. Side note my reservation got changed a couple of times w/o me knowing and then eventually gets booked back at the original place (here) but they gave away my 26' and gave me a 20'. Everything didn't fit and now I have to make multiple trips down the HWY in a pickup truck. I didn't receive enough miles for the trip, which i was told twice that extra miles would be put on. Then Originally I have to pickup the Uhual 20ish miles from my moving location. Gas tank was on a 1/4, just overall made for a bad day.

Marcus N. 
Clasificación:
5.0

Great service at this location thanks

ROY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCILLE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leeann S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan C. 
Clasificación:
4.0

Just want to say thank you Jesus this place is awesome they did me just right everything I needed right on time and they are good business

Brandi L.  |  First Impressions 
Clasificación:
4.0

Lower your rates $300.00 for a one way car trailer is too much money 12hrs

LAWRENCE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jevon F. 
Clasificación:
5.0

Outstanding service at this location

ROY M. 
Clasificación:
5.0

Good service

Francisco A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASEAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gaylan C. 
Clasificación:
5.0

When I wanted to change drop off location, the Uhaul place charged me money. Your people called 2 days before pickup and Uhaul gave me no discount. Seems very one sided and excuse my German, Bullshit.

JOSEPH E. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

GUY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERROL W. 
Clasificación:
4.0

Vehicle was unsafe to be on the road. Steering and brake issues. I am a ford senior master technician. More time needs to be given to pm schedules. Steering was loose. Vehicle pulled and when I hit a bump in the road major shifting occurred in steering/suspension. I loaded truck immediately after renting and was not willing due to time scheduling to offload into another truck. Also brake assist lost app 90% after driving for 30 to 60mins. Service was great other then condition of the vehicle that I was driving for over 2000 miles

THOMAS A. 
Clasificación:
5.0

Have the U-Hauls on full. Because, if someone fills it up. They are not going to be reimbursed. Also truck was making some type of noise. I was praying it didn't break down. Now inside customer service was excellent with both guys I spoke with.

ISCHMAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMA D. 
Clasificación:
5.0

Great service would use again

Ian B. 
Clasificación:
5.0

Kia/Owner is awesome!

Norvis H. 
Clasificación:
5.0

Great staff! Got me hitched up and ready to roll.

RICHARD ROSS D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JANINNA A. 
Clasificación:
5.0

Everything was quick and easy

Harry T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence R. 
Clasificación:
5.0

Everything good

Jennifer G. 
Clasificación:
1.0

Poor experience. Always pest issues mice and snakes. No cleaning the pest up and would be in the hallways. Checking out took them over a month to do. Manager called me a sir via text I corrected him and stated I'm a ma'am and he still replied with sir! Very unprofessional. I will not recommend.

Ricole O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy G.  |  First Impressions 
Clasificación:
5.0

Outstanding

HARRY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAWN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tania H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laneit J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandy P. 
Clasificación:
5.0

Not a thing

nannie H. 
Clasificación:
5.0

Excellent service…truck clean…but needs shocks and overall suspension check. It has 186K on it and felt worn out when driving…might be time to replace. People at the location we're very friendly and helpful. Tia explained everything well and offered options on how to return truck. The return was seamless and thorough. I rent a storage unit at this location and will recommend anyone who needs to rent either a truck or storage unit to this location…felt welcomed and accommodated…good work!

CHRISTOPHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEWART D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

Fast and convenient

Jermaine W. 
Clasificación:
5.0

Excellent service.t thank you

Roy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

XAVIER L. 
Clasificación:
5.0

Very good customer service and friendly knowledgeable people

INDIRA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

I love the staff at this location, especially Miss Tia

CHRISTINA H.  |  First Impressions 
Clasificación:
5.0

Great customer service and friendly staff 10 out of 10 would definitely recommend

KASHICA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon W. 
Clasificación:
5.0

Staff very helpful and friendly answered all my questions

Tony W.  |  First Impressions 
Clasificación:
4.0

N/a

Judy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan B.  |  First Impressions 
Clasificación:
5.0

Customer service is great!!!

DAVID ISAIAH W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rashad R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Roderick M.  |  Online Move In 
Clasificación:
5.0

Friendly, courteous and helpful!!

JOE G.  |  First Impressions 
Clasificación:
5.0

Gabby was very helpful and provided excellent information. Each and every time I call the staff that take your calls or very pleasant and polite also Craig when I call and speak with him basically anyone. And I have enjoyed the help and assistance that they have provided for me great team keep up the good work.

Cassandra J.  |  First Impressions 
Clasificación:
5.0

Very helpful!

bradford d.  |  First Impressions 
Clasificación:
5.0

Got chance to meet Sean Fullerton what are professional young man he was excellent working skills very impressed and got chance to meet Brandy she was very professional as well very nice person I would recommend U-Haul to any of my friends and family so glad I went by they were so helpful and the staff I would rate the whole experience overwhelming and I if I was in upper management I would do everything in my power to keep these people happy for you have a very well and experienced staff that does a very excellent job thank you.

Russell W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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