It would be nice, if the overall final price of renting the vehicle would be more reasonable and affordable.
ROBERTO ACustomer Reviews for U-Haul Moving & Storage of Cedar Hill
Testimonials From Recent Customers
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The clerk and supervisor were extremely nice and helpful…
TABITHA BYou have excellent customer service
ALBA FN/C
CARLYN WThe young man that check me in done a great job.
CLARK JUpon arrival, and after waiting for 15 minutes, I was checked in and asked if I could hook everything up myself, which I having rented from U-Haul for years, said yes. The trailer they assigned to me was so caked in mud that I spent 10 minutes knocking mud off the front tire straps just to see that they were functional. I then hooked the trailer up and proceeded to pull to allow them to take a photo. When I stopped, I noticed one of the tires was flat, it was so covered with mud until I drove it and some of the mud came off, that I couldn't tell. I took the trailer back to the yard, disconnected it and hooked up the other trailer.
Jeffery IMy rating is over the 10 years I've had the unit. The issue is always in the suummer when the a/c unit goes out & takes weeks to fix. On the occasions I had to communicate with staff regarding this, they were not very helpful in rectifying the situation or compensating in any way.
AGRIPINA R | Overall ExperienceNot a thing, all good.
KELLY BDoing great work now!!
SIXTO SNeesha and her staff specifically Tommi, helped me get my past due account taken care of and brought current so I was able to retrieve my property. The truck rental process took jumping through a few hoops, none of which were the locations fault, but the ladies on lication (NOT CORPORATE) didnt stop trying until they got me into a truck! Thank you to everyone at U-Haul on Kck way! Yall are the best!!
KENNETH R | Overall ExperienceThe gal with the gold teeth was so unhelpful. Literally didn't listen to a word I said while she was using her phone to watch TikTok's. Then she made me take the trailer to the storage area and drop it off myself with the others in storage, because the actual drop off area was already full of returns. I voiced my concerns about not being the best at backing a trailer up. Her response was good thing it's light enough you can push it in by hand. Luckily the kid from the pick up location taught me how to take it off… I would never recommend this location based on how rude the employee is.
ANTHONY SThe workers were professional and very helpful. Equipment was in pretty good shape for the number of miles on the truck - 160K+.
RICHARD Fvery pleasant location
RUDY NThe driver side door sticks and what full close.. And why are you all charging me and extra?? $27.16 ??
CALVIN TReward program
Marc NGreat customer service answered all questions i had very nice
Ericka BKeep the great customer service going!!!!!
MILTON GGreat and fast service. The young man that took care of us was quick and efficient.
LAVEL RN/C
LOUIS Bthey all were great
ASHLEY JI was coming from another location that has a reservation for me but didn’t have my unit available so we had to find another it took some time and put me behind schedule and made me go over my usage miles but in the end it worked out I wasn’t happy with the extra money I had to pay
Lashunda A | First ImpressionsGreat staff, great location, clean facilities
Brianna D | Overall ExperienceIncrease staffing so the wait to pickup is shorter.
WINNIE FThe customer service was incredible! Everything was clean and the employees made the entire process as smooth as possible. The 24/7 options were a plus and I highly recommend using this location and services
Dekayla SGreat customer service!
SCOTT CThanks for the extended space.
Nakaisha D | Overall ExperienceThe young lady was very attentive and took good care of us. She made it a great experience.
JOHN Jyall should have an hourly extension rate i have never paid over $200 for a SMALL u-haul that shit is crazy but eh whatever
DEONTAE WCustomer service services not friendly
ALFREDO AHave better customer service the managers at this location is very rude I had a reserve for a U-Haul and then get up there the lady said she canceled my reserve cuz she didn't feel like I have the you hold her in time which is very rude.
LASHAWN WCustomer service was great at the counter
Kevin HMake sure that the air pressure in the tires are correct and safe for driving.
Ken FProfessional service. Thanks Ms Shena!
MICHAEL DI was very impressed with the time and measures it took to get in and out the door. The customer service was great and even the return was just as easy as the rental. Gracias
FABIAN JPatrick was very rude and disrespectful as soon as I exited the rental, he accused me of stealing blanket protectors.
ISRAEL GNothing. Danyelle was so knowledgeable and professional. She is the best!! Patrick helped is alot too. They know what they are doing there. Everything ran smoothly as always. This is my "go to" location. I pass like 3 other locations just to go to this one.
Nancy HThanks for your professionalism!
venicia a | Overall ExperienceThe staff there is excellent. The customer service was at a top notch level.
HERMAN BThe two young ladies were extremely nice and professional
CARLA TIn this location they have people who don't like their jobs. When we came in, a man was having a bad day, I want to believe, we asked him something or he didn't understand, he got upset making faces, we better get out of it and even though we had to go back, someone else helped us, even though he didn't, he didn't either. He did it excellently. On the other hand, the white girl who checked the cars that the customers returned treated us very well.
GENOVEVA CEverything was smooth! Customer service was awesome.
MARCUS EI'm not pleased about being charged $22.50 for fuel. When I picked up the truck in Dallas it had half a tank of gas and when I turned in the truck in Cedar Hill it had a half tank of gas. There's no way I should've been charged that $22.50 fuel fee. Not happy at all!!!
Phillip PThe staff was rude especially the manager. I have a big issue with the trailer and they laughed and basically left me to figure it out for myself after I had ask for help. And to be charged me for a full day when I spent the entire day at the location waiting. It was so disappointing and when other managers told her to refund me and start the contact over she didn't and was so unprofessional cussing and snacking and texting while my mother and I stood their waiting.
PORTIA GThe guy working there was very rude when I picked up the trailer and when I took it back he was the only one working i asked him for his name he said i don't need his name this guy should be fired very rude
DAVID JJust keep what you did for me.
GARFIELD PHire more staff, don't let workers work alone, especially at night (especially as a woman). Everyone was great!
AYOBAMI AN/A. Keep up the great work.
KENNETH FGreat job
Sunja H | Overall ExperienceThe staff representative I spoke with is very helpful and polite… That gentleman gives back to the community he needs to be recognized by the organization. Good job sir! Thank you for helping my son.
Jason KThe trailer was not clean out, and the tires on one side look like the tires was worn out, and I reserve the trailer about 1 mile from my home 2wks out and at the last min they had to send me way on the other side of town to pick it up. And once I got to where I needed to go and drop it of the people had the nerve to tell me to unhook the trailer, this was the 2nd time I rented a trailer in 4wks. I was not please this go round.
david dGreat service
rodrigo gThe employees had a lot of trouble operating the computer system which caused longer time to check out the equipment. When checking back in I dropped off the trailer in the yard and the employee in the office dismissed me before I even reached the counter telling me I was all set to go. The next day I started receiving texts from uhaul saying I needed to check in my equipment. I called the location to resolve the issue which then lead to excessive time on hold because of issues operating the computer system.
Michael PI had questions about the size of truck and attending associate was knowledgeable and very friendly.
Kalani TOk
Hector REverything was fine
KENDRICK LThe lights on the dolly did not work
ROLANDO CGood place compared to original drop off location. Uhaul as a company is a rip off. I was charged 2days for a 1 day trailer rental. I was informed later that I was billed because of different drop off location. I could have brought it back to pick up location!
MARCUS NI have delt with other moving companies, but this one far outshines the rest, very good job, thanks for a very pleasing and satisfied experience.
RUBY CInside of the vehicle was disgustingly filthy. My moving crew would not Go into the box of the truck as the floors were so sticky they did not want to track in the house. Had to spend over an hour cleaning the inside of the box so we Could start loading the truck. The inside of the cab was just as bad. Couldn't touch anything inside the truck it was all sticky
Scott DI placed my order for mobile pick up for Sunday. Vehicle was not ready on time.
JIMMY CA+
IMMANUEL Twhen busy need help 1 person is a bit much
Christopher CWe stood at the register for about 15 minutes while one employee was counting items and the other employee was doing something on the computer for about minutes then went outside to check numbers on a truck.
TEDA CEverything was great! I had my items in 3 storages for 3 years and everything was done wonderfully. I would highly recommend U-Haul.
Vonda J | Overall ExperienceU-haul was excellent, you guys helped me in my time of great need. Going through my marital issues, I needed a storage badly. I had 3 storages with U-haul for 3 years and I was finally able to get my items out of all 3 storages this weekend. U-haul was patient with me when I was late on my payments. I highly recommend U-haul if anyone needs a storage. Bless all the staff at U-haul and may keep all of you. ~ Vonda Joseph~ Creae
Vonda J | Overall ExperienceI came to the storage to access my stuff but I couldn't get access only one day. I came there the second day during business hours but the staff was very rude about the gate not working.
stephen a | Overall ExperienceThe young man on duty at the time was rude when I arrived and asked about turning in the car carrier. More worried about being on his phone!
Norman B | First ImpressionsI did not have a storage unit I had a stall I moved out of that stall three months ago. Customer service at this location needs to be updated. People are not trained well. I'm really upset that they're just now contacting me and I've been out there doing it for months.
Roy M | Overall ExperienceSean was very helpful, friendly understandable to our needs.
CHARLENE E | First ImpressionsEasy to get in via unlocked panel/gate near the truck return.
Robert C | Overall ExperienceNice courteous staff. Friendly helpful I can't complain. I have been usen U-Haul for years .
CLEDA H | First ImpressionsThe vehicle gate is secure, but there are gaps in the iron fence along that a person can fit through on foot.
Jennifer H | Overall ExperienceThe guy that attended to me was very rude and not helping at all.
MUYIWA E | First ImpressionsWay to big and not what I asked for
April L | Online Move InThe front gate seemed to be open many times when I arrived and it seemed like no one else was in the storage areas. Also the access card readers are not the most conveniently placed. Lastly there may be a water leak in unit 340. All together friendly and helpful staff, none of my possessions seem damaged from the leak, and the facility seemed to be in great condition.
WESLEY B | Overall ExperienceOpen gates (security issue). Back gate (large vehicle area) was constantly out of service or open. Storing my RV here was a security concern.
Peter C | Overall ExperienceVery helpful 😃
Sheila H | Overall ExperienceLexi did a great job resolving an online booking order, and getting us on our way!
Scott A | First ImpressionsRude customer service from the facility team
DARYL W | Overall ExperienceAwesome staff
Tia W | Overall ExperienceGood experience with the time there.. friendly staff, helpful when involved. My only feedback to make this better is providing enough certified people to fill LP tanks so that there's never a time to leave there disappointed with empty tanks. Thank you UHaul, your still a way better experience here that any other place I've been to in my years.
Santiago F | Overall ExperienceGreat service
Tina C | Overall ExperienceNot climate controlled and a mouse trap device was inside the unit. However, great customer service.
Tina C | First ImpressionsLexi and her associates were courteous, respectful and eager to help in what ever I needed. In my trying time this was very welcomed. I've done business with U-Haul all my life and was never disappointed. I want to thank the entire staff for their help and going beyond their duty to make sure things went okay.
JOHN P | Overall ExperienceThe storage facility itself is very good. Clean, well lit, and the store has a terrific selection of boxes, better than any other location in the area. My only complaint, is that although you have several people working at your location, no one ever answers the phone. Calls are always sent to the 800 number. It doesn't matter what time you call, the phone goes unanswered. It is very frustrating when you need to speak with someone at the Cedar Hill location. When I actually did get through to someone at your location, they were supposed to call me back with an answer to a question on two units in the climate controlled section. Because I never heard back from anyone, I moved what I had in storage at your location to another facility and rented two additional units at that storage facility as well.
Terri S | Overall ExperienceI would recommend. Move out date was April 3rd.
JENNIFER C | Overall Experiencemy service was excellent and i enjoyed the stay. I would recommend u-haul.
HARLAND C | Overall ExperienceI was very well pleased from the professionalism to the overall customer service.
JANICE W | Overall ExperienceStaff were friendly and helpful. Reservation was easy and quick.
JOHN P | First ImpressionsStaff was very friendly and helpful
Sevetra H | First ImpressionsWhen we Rented a U-Haul we were unable to unload our 1st load due to someone who returned their rental in front of the gate entrance. Had no one to call for assistance and had to leave the truck at the storage facility until the next day. It delayed our moving process and I was charged for services that were out of my control. A sign needs to be posted not to park returned trucks in that area so storage renters can access their units. The facility only has one entrance and I pay extra to have 24 hour access.
Amanda S | First ImpressionsExcellent service provided
Balanga M | First ImpressionsThe staff was great from the start. Very engaging and professional. The process from renting the trucks and returning was quite simple and fast along with the renting of the storage unit from start to finish. I completed the return process conveniently on line. The family and I have used uhaul services for many years and have always been happy. ¡Gracias!
Christopher B | Overall ExperienceI purchased the smallest unit without seeing it. It was the size of a closet! I didn't receive a refund and I had it for a couple of weeks without ever using it. I went to another storage company and got a unit three times the size for the same amount. A company I used over 10 years ago but I thought Uhaul would be better this time around but sadly it was not.
Camika J | Overall ExperienceAl is. Great
Steven R | First Impressionsstaff was very kind and helpful.
SAMUEL S | Overall ExperienceWater damage at my unit destroyed some paperwork I had in a folder, I can't replace.
Reginald C | Overall ExperienceThe young man in the office and the young lady were very experienced and courteous and held their positions with confidence. The young man helped me, but was very confident in his position. They both knew exactly how the facility operated. These were exactly what ball business should have representing their business. The young man's name was Tamarian. Never got the young lady's name, but she was ever helpful. Those are two young Black people that are going. Need a promotion.
HARLAND C | First ImpressionsThe staff and owner were amazing. They are understanding polite and great people to work with. Any problem we had they addressed quickly and helped us out so much. I would recommend them no questions asked.
Yaneth S | Overall ExperienceI will write more about our dealings as I learn more.
Lawrence A | First ImpressionsEveryone has been friendly there for many years that I patronized them!
Mike L | Overall ExperienceOur storage unit, along with several others, was broken into a few years ago. This is supposed to be a locked and secure facility. We were not compensated for our belongings. Why would I carry insurance on a unit that I pay a ridiculous amount of money for? By the time we moved our items, we had paid close to $20,000.00 for storage fees that UHAUL couldn't be bothered to keep safe! Would I recommend the Cedar Hill facility again? Absolutely not. We rented a trailer there a year ago, and someone neglected to check it back in. When we rented another trailer 2 weeks ago, the facility argued that we had never returned it. If this is what passes for service, I wish i had known that before we trusted them with our storage. I hope others have better luck than we did with our losses.
BRENT R | Overall ExperienceStaff was amazing! Everyone was so friendly and understanding! Explained and helped with everything.
Yaneth S | First ImpressionsEverything was great, we loved it. There for couple of years. The only complaint was the price going up to high. We moved to a different storage facility because the price is way less. Gracias
LUIS M | Overall ExperienceWe opened our account for a RV space in February 2022 and expected that it was being stored in a secure location with surveillance cameras, particularly focused on this area where many high-dollar vehicles are openly stored. On approximately March 23 we went to pick up the RV for a trip. As soon as it started, it was obvious there was a problem. The catalytic converter had been removed from the RV. Needing to be able to take the vehicle on a planned trip, we had to immediately get it repaired. It cost over $1400 for the repair. We talked with the office personnel who gave us the phone number for the manager. We called, but our calls were not returned. Office personnel told us that two other RVs had also been vandalized, but the U-haul facility had not filed a police report. Apparently they did file a report after several vehicles were vandalized and an investigator came to view the video, but since the cameras were either not working or not focused on the open storage area, there was nothing to see. We did file a police report and, as instructed, contacted RepWest Insurance. We explained that the cameras at the facility did not even capture the area of these vehicles for the monitoring company or were not functioning and not providing secure storage. Over the course of several weeks, we dealt with the adjuster, AndreaGomez Olea. She was quite condescending and, of course, continued to deny any liability on the part of U-Haul in spite of U-haul's failures. We finally gave up with her after her final, impertinent message, and decided at that point we would find another means of storage for our RV. U-haul promotes these facilities as secure and safe, but we certainly found in a short time that not to be true. We would not recommend anyone storing a boat, RV, truck or any other vehicle at this facility.
Robert M | Overall ExperienceGate never works my biggest issue. I got to found someone to let you in gate out of gate. very small parking lot for a big uhaul location alway Crowded going in-and-out of storage gate in parking lot. Frustrating situation I stayed less than a month
Delbert P | Overall ExperienceLove the place would still b there if it weren’t for the price
Ivan B | Overall ExperienceWithin a month of moving my belongings from another U Haul storage to this one in Cedar Hill. My rate changed in October from $99.00 to $114.95 a month at present, in a moment notice. Do not like being blindsided, when it comes to my finances.
Joe E | First ImpressionsThe gentleman working the desk was very rude. Before even allowing us to see the storage space he was trying to convince us to go elsewhere. He kept telling us that it would be way too small. We were able to fit everything in the space. When returning the uhual he stated that he had logged out already and I would have to park the vehicle myself. It was 6:20 and they close at 7:00
Lucia M | First ImpressionsJust want to say thank you Jesus this place is awesome they did me just right everything I needed right on time and they are good business
Brandi L | First ImpressionsPoor experience. Always pest issues mice and snakes. No cleaning the pest up and would be in the hallways. Checking out took them over a month to do. Manager called me a sir via text I corrected him and stated I'm a ma'am and he still replied with sir! Very unprofessional. I will not recommend.
Ricole O | Overall ExperienceThe price I was quoted on the phone wasn't the same price . After putting my stuff in there I come back & my key doesn't open the lock. The sign says call for after hours help yet none answered the phone. Come back the next day & explain my key isn't opening the storage. And instead of manager apologizing about the inconvenience tells me next time you will be charged a fee.why charge me a fee for something that's out of my control? Horrible service.
LABARRAN W | Overall ExperienceThe stff was great and the supervisor was awesome. They were very helpful and knowledgeable. Always courteous and friendly. I'm gonna recommend U haul of Cedar Hill..
Gregory W | Overall ExperienceI love the staff at this location, especially Miss Tia
CHRISTINA H | First ImpressionsStaff very helpful and friendly answered all my questions
Tony W | First Impressions¡Gracias!
Rhonda L | Overall ExperienceCustomer service is great!!!
Tia W | First ImpressionsThey Hardly ever answer The Phone. There was Time that I was on Hold for 27min. Till I Decided to Hangup.
Juan R | Overall Experience