Customer Reviews for U-Haul Moving & Storage of Carson City

3,968 comentarios

1498 E William   Carson City, NV 89701

(775) 882-6887

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(775) 882-6887

1498 E William
Carson City, NV 89701

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Friendly staff and great service.

KATHRYN ANN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLEN MARIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN MICHAEL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike B.  |  First Impressions 
Clasificación:
4.0

Extremely helpful and polite. Gave instructions clearly. Nice to have people who don't make the move harder than it already is.

KRISTI ANNE M.  |  First Impressions 
Clasificación:
5.0

Very efficient checking in and getting the trailer hooked up.

ELISA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MAJID B. 
Clasificación:
1.0

Stop the regional Reassign forcing me to pick up in Carson City when I need to pick up a truck in Southlake Tahoe U-Haul should move it to Southlake Tahoe not expect me to pay for the extra expense of gas and an uber— shameful.

TERRYLYNNE T. 
Clasificación:
5.0

Very nice staff. Even though it is always very busy the staff are always very friendly and helpful.

jesse j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT R. 
Clasificación:
1.0

1. Make your app not be such an absolute and utter horrorshow. I couldn't check in because I kept getting asked for more pictures. I don't have time for that shit and it was offensive to keep being asked. I showed you my ID, sorry I don't look like my ID anymore. Don't know if it's a per person thing or what but it was just leading me to want to throw my phone into traffic. 2. Make it so that some one can return the vehicle in the app without being told FOUR FUCKING TIMES "take a picture of the odometer". I DID. FOUR FUCKING TIMES. After that I had enough. Your app is absolute dog shit and I'm going with Penske next time because of what a garbage experience this was - especially since your shop charged me for an extra day when I returned it last night. I tried to return it at 6:50 when the doors said the shop would close at 7 PM and everyone had already left and had locked up - so I was charged an extra day because YOUR employees left early. That's not my fault. I'm considering contacting the Better Business Bureau. 1/10 - and the 1 is because the truck did what it was supposed to.

SEAN PATRICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WESLEY TRUITT B. 
Clasificación:
5.0

Great staff !

Mike B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tami F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles D. 
Clasificación:
5.0

You all are incredible, I've never ever experienced the customer service from uhaul which I experienced at your location, your crew is AWESOME, THANK YOU SINCERELY THE ROJOS

ROBERTO JOSUE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darice P.  |  Overall Experience 
Clasificación:
5.0

Ruben ordaz is very professional and gives the best customer service . He's helped me when I got my storage and when I moved out very nice gentleman.

Darice P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack D. 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Southpaw W. 
Clasificación:
5.0

Derrick was very friendly and professional.

SHEILA BOHNE H. 
Clasificación:
1.0

Dont charge an extra 220 dollars on someones bank acct after they already paid. And then say you dont know what the charge is nothing you can do

Jesse E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kathleen R. 
Clasificación:
5.0

Online check-in is awesome. I arrived at the U-Haul location, got my rental and was on my way in less than half an hour. The agent at the window was friendly and attentive. Super easy. Great experience. Thanks, U-Haul of Carson City!

Kreston A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW M. 
Clasificación:
5.0

Your customer service is excellent! No need for improvement! ¡Gracias!

LINDA JO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRY JAMES L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIKA E.  |  Overall Experience 
Clasificación:
5.0

It did no good to reserve a 6x12 enclosed trailer 3wks. in advance. The 3 locations in Reno had none at pick up date. Corporate was no help, and we had to find our own 30mi. away in Carson City. But the folks there were so helpful and understanding...rave review for them!

Rodney F. 
Clasificación:
4.0

Staff is friendly and helpful, rental process is fairly quick. Seem to have a good selection of trailers and trucks

MARY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daryl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLEY GIZELL G. 
Clasificación:
4.0

I always like to do my job quick and fast...and uhaul always get me in and out...very fast...keep up the good work

YESMIN ESPENCER G. 
Clasificación:
5.0

Ruben and Derek were very professional, knowledgeable and helpful from start to finish. I would highly recommend the Williams Street location.

KATHLEEN JOY K. 
Clasificación:
5.0

Carson City is great. They have a quick and easy returns process that makes them very customer service friendly.

JUDITHLILLIAN N. 
Clasificación:
5.0

Fast and easy service.

BRIAN JOSHUA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD LOUIS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL LYNN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos G. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA GAYLE C. 
Clasificación:
3.0

They changed the pick-up city for me. This was a drive for me when I didn't have the time to drive there. I had to call in some favors to pick this up on time. Please don't change what city the pick-up location is in. The woman working was very nice, but she was also very nervous. I'm sure we didn't go through the correct pick-up process.

MATTHEW THOMAS F. 
Clasificación:
3.0

Units are too expensive for the sizes and we had a hard time getting in snd out of our storage with trash and old broken down cars back there, does not look well maintained need to remove trash snd cars with flat tires😔

vickie a.  |  Overall Experience 
Clasificación:
5.0

Nothing. You guys are friendly, helpful, and efficient. What more can one ask of you? Thanks for making my visit with your company a pleasant one!

VICTORIA VASQUEZ W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES WAYNE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORRAINE MAE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL ALBERT F. 
Clasificación:
4.0

Staff friendly and helpful easy process

MARY E. 
Clasificación:
1.0

I was charged after this place ruined my planned trip with faulty trailers (plural). I show up to receive a car hauler. The first they gave me CLEARLY had a flat tire and they told me to just take it. Wouldn't even swap the tire with one of their other trailers. Finally convince them to give me one of the other trailers after nearly 1.5 hours of wasting my time. Get the trailer hooked up and go get gas. Bad vibrations coming from the back of the truck at 40-55 mph. Try to add the car (the extra weight should have minimized this) and the vibrations got WAY worse. Unsafe to drive across the 3 states I needed the trailer for. To be sure, my friend burrowed me his trailer around the block and I had ZERO vibration at 45 mph and his trailer is much larger, so we can rule out it was my truck acting up. Take the u-haul trailer back explaining the issue. Ask for a full refund as I am now behind schedule and have to get a different trailer from a different source. Was clearly told I would be fully reimbursed after one of their technicians pointed out an issue in the tire that was likely causing the problems. Manager and rep I talked to argued in the back and then tried to argue with me about charging me a day rate for not one but TWO faulty trailers even though I had the second trailer for about 2.5 hours. Finally they agree to give me a full refund. Get home and check email, that terrible manager charged me anyway. I'm disputing these charges. If I don't receive a full refund, I'm taking this location to small claims over the losses I've incurred during my delayed trip (cost of reservation changes, etc). The manager should be sent to jail, what she did was technically fraud.

Robert H. 
Clasificación:
2.0

I ordered the trailer for pick up at Comstock RV in Moundhouse. I received an email and text saying the trailer would be available at the carson city location. Then, I was sent a text to check-in online with the UHaul link or app. Once I checked in, it said the trailer would be ready to pick up at the Comstock RV moundhouse loaction. I went to the Comstock RV moundhouse location Monday morning and called the office twice. Left 1 message. Called the National UHaul number and held for 10 minutes before leaving my number for a call back. I then called the Carson city UHaul to find out if they had my reservation. They did. So I went there to pick it up. By then, the national UHaul number called me back and I explained my experience with the lady on the phone. The Comstock RV UHaul location has not returned my phone call. I understand the national worker shortage. The Carson City UHaul location was definitely busy and felt understaffed. Comstock RV moundhouse was probably closed for Labor Day. The online check -in misled me to where I needed to be Monday morning.

James P. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRAD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura W. 
Clasificación:
5.0

Very kind and thorough. Thank you, Christy!

Anne R. 
Clasificación:
3.0

Disappointed that the car dolly wasn't on site for pick up. Had to wait another day for it and pick up at a different location.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE DUNCAN N. 
Clasificación:
3.0

staff needs to be more professional and pay attention to the customers less talking to co workers while helping a customer.

DANIEL LEE M. 
Clasificación:
3.0

I think the gentleman checking us in was new. Miscalculated our mileage at first. When challenged, redid the math and realized his mistake.

Gregory G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna F. 
Clasificación:
5.0

Found staff extremely professional and courteous. Will come back

BRIAN JAY L. 
Clasificación:
5.0

Dareck was very helpful

WARREN BRYNN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCO FEDERICO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT ALLEN S. 
Clasificación:
4.0

The 9x12 trailer was clearly an older unit based on the cracking paint and numerous war wounds and rust spots but it had a set of four new tires and handled 400 miles of haulage admirably. Great handling, all the lights were in good working order, and the hydraulic brakes reservoir was fully topped up. Clearly, the critical parts were well maintained, even though none of the wheel rims seemed to match. The unit had not been swept broom clean before we picked it up, it was rather filthy inside from the previous renter and we had to clean out their mess ourselves. On checkout, the office printer was out so I received an electronic copy via e-mail…probably a more effective way to do it anyway. The trailer towed easily and it had four good new tires installed.

John M. 
Clasificación:
5.0

we received quick courteous service, the person at the desk was well versed in the product and installation, we were in and out in appx 30 minutes. the return check in was quick and vary professional.

JEANETTE MARIE C. 
Clasificación:
4.0

The outside of the truck was dirty but most likely from the fires and all of the ash

TERESA ANN D. 
Clasificación:
5.0

.

ERIC FRANCIS D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS PAUL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIER B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CLINTON MONTGOME N. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANS E. 
Clasificación:
5.0

Great service

Brian B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sally S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
3.0

I was scheduled to return the trailer at 1 pm. I called at 9 am and asked if I could push that until 3 pm, as I had an unexpected meeting crop up at work. I was told no, it was booked. I took off work and returned the trailer at 1230. They moved it over with the other 4 just like it. All 4 were still there when I drove by at 4 pm……..thanks….

Glen A. 
Clasificación:
5.0

Great customer service! Great truck, 26 footer.

Harry C. 
Clasificación:
5.0

It doesn't get any better than this! Perfect.

RITA LYNNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy-Lynn M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARYBETH G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT W A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL WILLIAM D. 
Clasificación:
5.0

Outstanding all around

Joshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darice P.  |  First Impressions 
Clasificación:
5.0

Had to extend reservation, called late, and the hold time was long but the person I talked to was great. When I brought it back it was a quick and positive experience, the guy that looked over everything was awesome.

Caitlyn O. 
Clasificación:
3.0

Not really this location's fault as the counter folks did everything they could to help. I pre booked a car hauler trailer in Reno THREE MONTHS beforehand, AND prepaid, but the day before they switched me to Carson City 30 miles away!. Then Carson City doesn't have one available! Just got lucky one unexpectedly was dropped off early as I was leaving. Making it worse, a friend made the same reservation later than me, did NOT prepay, and his was still available in the original Reno location. Uhaul logistics management is horrible. Unfortunately there are few other options.

Mark H. 
Clasificación:
5.0

Colin was awesome and made returning the trailer an absolute breeze! Highly recommend these guys

PAUL STEPHEN M. 
Clasificación:
1.0

El cliente no dejó un comentario.

STEVEN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMARA M. 
Clasificación:
5.0

This location has a great team! We were greeted by a team member in the driveway, in the store, and then in the driveway again on our way back to our vehicle. Great service, right tools for the job, all a reasonable price.

Ron W. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARTYN C. 
Clasificación:
1.0

.

ERIC FRANCIS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT A. 
Clasificación:
5.0

The last 10' truck we rented in this location was cleaner than the previous one we rented, it was not smelling of cigarette smoke. The brakes were a lot better too with a tank full of gas. The previous one was not. So it was an improvement.

JOHN SANTOS G. 
Clasificación:
5.0

Great location! Easiest drop off of auto transport imaginable.

Michael W. 
Clasificación:
5.0

You are awesome, don't change!

Lynne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

I was very happy with your performance. I was able to make a change of equipment, and you moved it from Reno to Carson City for my pickup. The truck worked flawlessly, and the entire transaction was quick and professional.

Jeffrey F. 
Clasificación:
5.0

Make sure orders placed before closing ours is registered for next day pickmup

Kelly C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Alberto V.  |  First Impressions 
Clasificación:
5.0

A bit spendy compared to other local options. But no complaints.

William P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES CHRISTIAN S.  |  Overall Experience 
Clasificación:
5.0

your staff was great

JAMES CHRISTIAN S.  |  First Impressions 
Clasificación:
5.0

Friendly, honest and straightforward. Fast and convenient.

Andrew B.  |  First Impressions 
Clasificación:
4.0

It might be hard to believe that there was a glitch with the internet when I got there they had none of My information so we started from scratch

Daniel L.  |  Online Move In 
Clasificación:
5.0

Collin and Joseph were the most helpful gentlemen with my move out. So courteous and patient with me. Great guys with awesome sense of humor too!! Thank you for a splendid storage stay. Xoxo A

Ana W.  |  Overall Experience 
Clasificación:
5.0

I would like to thank Christy Holcomb for great customer service .

Mike B.  |  Overall Experience 
Clasificación:
1.0

Every month always a problem and my account being double charged and then I paid for 2 months at once and got a notice my payment was late and tried to charge me late fees!! Uhaul is a mess!

Maura L.  |  Overall Experience 
Clasificación:
5.0

You have a Great team there. Keep up their good work.

Russell M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim L.  |  First Impressions 
Clasificación:
5.0

They were very helpful.

suzi s.  |  First Impressions 
Clasificación:
1.0

Christie has no customer service, you do not ever tell a customer you did them a favor and then call their phone with a attitude and not properly introduce yourself over the phone. She needs to take a customer service class and a phone etiquette class. We had went to corporate about her rudeness

thomas j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P.  |  Online Move In 
Clasificación:
3.0

Everything was great except when I went to return the truck the guy named Kris was very rude.. this is not the first time he has been like this!!!

Melissa W.  |  First Impressions 
Clasificación:
5.0

Got in and got out quickly, effectively and efficiently!

Ana W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

robert b.  |  First Impressions 
Clasificación:
5.0

The manager was amazing and very professional. It was a great experience!

vickie a.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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