Customer Reviews for U-Haul Moving & Storage of Carson City

4,382 comentarios

1498 E William   Carson City, NV 89701

(775) 882-6887

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(775) 882-6887

1498 E William
Carson City, NV 89701

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

joanne W. 
Clasificación:
1.0

I want my deposit back now

Ronald M. 
Clasificación:
5.0

Gracias

Eileen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E. 
Clasificación:
5.0

This is a great operation. Rusty Cooper and Christy Holcomb and their team do a great job

Bruce K. 
Clasificación:
1.0

The employee initially said she was not doing walk-ins, so I had to go to my car and reserve a trailer from my phone. When she checked the trailer lights before I left, she said everything was good and I left. Later that evening when I was on the road, I found out that the trailer's tail lights didn't work, but the brake, turn, and hazards did. The next morning, I seen that a wire was broke on the trailer's hitch.

Willis S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE BRITT R. 
Clasificación:
3.0

The female employee that took the reservation was great, the guy that was there the morning of the reservation was grumpy. He trucks mecanical issues included the key and gear shift, the windshield did not work when this happened and it was raining. The drop off location was great !

delia N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra B. 
Clasificación:
5.0

Uhaul needs to fix its reservation system. I booked the pick up location over two months prior and yet the day before was told by the traffic dept that I would need to travel 30 miles out of my way to pick up the auto transport. This happened on two one-way reservations. The Carson city location had more than six transports on-hand that could have been transferred to Reno easily enough to not inconvenience me as the customer.

William M. 
Clasificación:
1.0

Set up a drop off location instead of instructing customers to call the uhaul customer service to get one after the fact.

Josue U. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD C. 
Clasificación:
1.0

No problem with the location, but after reserving SIX months ago a car hauler to pick up in Reno, at the last minute I was told I had to go to Carson City (30 miles away) to get it. Which made me late getting home in time to drop it off before the Sacramento location closed at 5pm (a Sunday). So I dropped it down to Lodi and they're charging me $43 for taking it to a different location! U Haul is the absolute worst!

Mark H. 
Clasificación:
5.0

Extraordinario servicio al cliente

David G. 
Clasificación:
2.0

Charged $175 after not extending reservation when there was more than enough equipment on the lot.

Coby C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David I. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY JUSTIN R. 
Clasificación:
1.0

Over charged me on top of what was agreed

Juliet L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MIRANDA P.  |  First Impressions 
Clasificación:
5.0

Please make it a policy. All vehicles should be picked up/dropped off with a full tank of gas. Having to pick up gas twice, during a six hour rental period, isn't a convenience. Otherwise, all was great!

Joshua K. 
Clasificación:
5.0

Customers need to check for proper equipment. Appliance dolly was missed. I had to pick one up in Sacramento.

PIETER K. 
Clasificación:
5.0

Thank you to the young lady at the counter who was busy, maintained composure and gave great service to all there!

kevin B. 
Clasificación:
4.0

Very helpful and fast return staff

Dennis S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis C. 
Clasificación:
5.0

Always professional and great people to work with when checking in.

Gary G. 
Clasificación:
5.0

Smooth pick up and drop off.

Dan H. 
Clasificación:
2.0

Not charge me a service fee for dropping off at night when uhaul's online check-in system has bugs and is dysfunctional! I even noted on my contract that I was unable to check in online because the website has issues. Buttons linked to wrong pages.

Brian H. 
Clasificación:
2.0

First, I was told Gardnerville had no 15' trucks available and I would have to pick up 25 miles away in Carson City. I guess that's ok, just an extra half hour there and half hour back. Then, I was told in my text message to call the day before to confirm. So, at 6:50 pm Friday night, I called. A man answered ( whom I found out when returning truck that this man was the man who cleans the trucks when returning). I asked him if we could pick up the truck before 9:00 am Saturday. He said “no, we don't open until 9:00am”. Then about 7:30pm Friday, another person called from Gardnerville, and said he could change our time to 7:15 am Saturday For the 15' truck. I said ok, but the man said they don't open until 9 am. Saturday morning I received a call at 7:59am saying I had a 15' truck I was supposed to pick up at 7:15 and if I still wanted it. I said “YES” I will be there at 8:20am. They said Okay, we will hold it. I Arrived at 8:20 am Saturday and had to wait about 30 minutes while they said their computer was down and they were helping the person in front of us. When they finally helped us at 9:00, they stated that our 15' truck was no longer available ( they gave it to the guy in front of me)! I said that someone JUST called and asked if I still wanted it and everyone looked down and nobody admitted to calling me! I have the time stamp on my phone and showed them the call! They didn't care! So they said all they had is a 10' with NO RAMP! Which I could have picked up in Gardnerville and saved an hour drive to and from Carson City. I'm 59 years old and now my back is killing me from no ramp!! Upon returning, we returned the truck at 6:55pm (they close at 7:00pm) there was nobody in the office. So the guy cleaning the Truck that came in before me said “you have to wait a few more minutes “. Wait for who or what, don't know, he didn't say!! So I'm wait about ten more minutes, now it's after 7:00pm. The cleaning guy came up and checked us in PLUS an EXTRA $20 for after 7:00 pm check in! I was here before 7:00pm (you can check the video camera in the office, I was there at 6:55pm!) So, NO I did not like the service at all. However, it was a nice store, very clean and we saw all the products for sale ( since we were waiting over half an hour with only one person before us and two people helping them)! Usually I am an easy person to get along with, but not this time. Sorry!

Sherry M. 
Clasificación:
5.0

Great people, good experience. Pleasant and professional, and ease to do business with, met all of my needs!

Charles L.  |  First Impressions 
Clasificación:
5.0

Excellent service and people! Kind, courteous, and professional.

Charles L. 
Clasificación:
3.0

The only suggestions I would make are that they are so busy cleaning the returns, they make customers in the facility waut for service. I had to go out and ask for service. Upon return, the rep didn't explain that the $96 he said I was being charged was not "in addition" to what was charged on my credit card the day before. I panicked thinking it was for the 2 extra miles.

Tawnie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harley P. 
Clasificación:
3.0

It was a great facility and the customer service was great the first time but after two round trip Uhaul rentals, I was told I would get two months free (one for each rental) and I didn't. When I called. I was flatly told "no". This was especially disheartening after a huge mixup at the Bakersfield Uhaul that left us with no blankets or packaging supplies after I had ordered them ahead of time. Due to time constraints and having to move without, so much of my furniture got damaged and we had to make two- two day trips. The promise of free rent for two months was some sort of positive and then it was rejected so quickly and coldly.

Kimm B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John E. 
Clasificación:
2.0

Although service was fine, the team was understaffed. Therefore, took some time to get the rental.

michael Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa D. 
Clasificación:
3.0

The trailers should have stands attached and be able to be locked so when I need to disconnect the trailer I can easily do so and lock it so it's not stolen. When canceling my reservation I was called and had told the lady remaking the reservation I wanted to drop the trailer out of state, she proceeded to book in town and told me I could change it when I got to the store. At the store they told me they had no one way trailers and I had to bring the trailer back if I wanted it. They also did not update my number of days so initially overcharging me then updating once I returned the trailer.

Daniel S. 
Clasificación:
5.0

Everyone was very nice and helpful. I was able to get checked in and out very quickly. I would recommend this U-Haul location.

Andre G. 
Clasificación:
5.0

Very easy process and everyone was very professional.

Dawn L. 
Clasificación:
3.0

Staff helping me was slow, seemed inexperienced and doesn't know meaning of friendly or polite. NEVER going back here after I remove my bike in 2 weeks. I'll find somewhere else to store it. EXTREMELY DISAPPOINTED in U-Haul.

Monya C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbra P. 
Clasificación:
4.0

My clerk was extremely knowledgeable. Trusted him and his concern for our safety was great!

Jeanne P. 
Clasificación:
5.0

Always a great experience here.

PIETER K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda P. 
Clasificación:
5.0

Outstanding customer service!!!!

DeDe N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony D. 
Clasificación:
4.0

I rented two trucks on the same day. The paperwork for both trucks showed more gas in the tank than was actually there, when I got in to leave the property.

Beth R. 
Clasificación:
5.0

This location was fine but it was after waiting to find this truck after 3 hrs when the original location did not leave the key in the drop box and was closed on July 4th.

JAY A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Klare H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Huyen N. 
Clasificación:
5.0

Absolutely nothing. Everything was perfect.

Denise C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sue S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

FAWN DIANNE L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kathleen J. 
Clasificación:
4.0

Everything went well we had a safe move, Thanks

gizachew Z. 
Clasificación:
5.0

Gracias

Jonathan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Conrado R. 
Clasificación:
4.0

This is my second trailer rental from this location in the past 2 weeks. There was a lot going on this morning when I arrived. The staff did a nice job handling the stress. Travis, for the second time, handled my transaction and was nice to work with. He was having some trouble with the trailer, but resolved it and I was on my way.

Natasha L. 
Clasificación:
3.0

Great service

Alana B. 
Clasificación:
5.0

Gracious, knowledgeable & efficient staff.

KELLIE MARIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara J.  |  Overall Experience 
Clasificación:
5.0

Again, everyone was great!

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris M. 
Clasificación:
4.0

The only problem we experienced was with the movers. Damaged china cabinet (broke side glass), bent file cabinet. The top of my Samsung washing machine was bent in considerably. Not happy. They also would not listen to what i called them in for. They did their own thing.

Shiloah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary G. 
Clasificación:
5.0

I was checked out immediately with no additional fees. In and out in under 5 minutes.

Marc W. 
Clasificación:
5.0

Collin provided excellent service

PAUL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis C. 
Clasificación:
5.0

Sam and the entire team were beyond helpful! I even needed to add 24/7 access to the unit and arrived literally 7:01pm and they still helped me. I couldn't appreciate a more awesome team and staff!

Adriana W.  |  Overall Experience 
Clasificación:
5.0

know their business clean place, friendly and knowledgeable

Larry L. 
Clasificación:
5.0

I did not like U-Haul's new after hours return. I was charged $20 because there was poor service at the location and I was unable to use the website to complete the after hours return.

Amy J. 
Clasificación:
5.0

Great Job

Josh E. 
Clasificación:
5.0

Nothing I can think of; very courteous and efficient service all the way through the rental process, from reservation to pick up and return. Will do business here again!

Larry O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam H. 
Clasificación:
4.0

Open on time

Jay S. 
Clasificación:
1.0

Lack of employees, the ones that were there were late. I was charged $25 for cleaning which was bogus and I put gas in the truck and I was charged $28 for maybe an 1/8th of a tank (I had to guess but I put in 7 gallons).

Christine S. 
Clasificación:
3.0

Why do the 15' trucks not have cruise control?!?

Jake J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

Very friendly with a big smile.

Mark S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam H. 
Clasificación:
5.0

An excellent experience all the way around. Convenient located very clean lots of supplies storage and rental trucks in the same location easy to set up online. The people in the store we're all extremely helpful and polite.

Lisa C.  |  First Impressions 
Clasificación:
5.0

Thank you for the 12+ years of hassle free storage do you guys did a great job thank you very much👍😎

TODD H.  |  Overall Experience 
Clasificación:
5.0

The staff at this location deliver top notch customer service. Very friendly, competent and work fast to get customers on their way.

KAREN M. 
Clasificación:
5.0

Everybody was professional and personable. This was by fee the best uhaul experience if had. ¡Gracias!

Joyce B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennell K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sue S. 
Clasificación:
5.0

Everything was perfect, people were very helpful

Ernie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

elaine M. 
Clasificación:
1.0

I returned the car trailer 2 days early. The person checking me in started nitpicking things. He found a rubber part that was torn where the trailer chains are hooked up to my vehicle. I did not hook up the trailer, U-haul in poway did. Then the person asked me if I had been in an accident or hit something. Obviously I did not as I was towing a classic car and done 2 days early. Only when I told the gentleman that I had purchased the damage waiver/coverage for $30.00, did he stop coming up with garbage to try and charge me. I plan to file a chargeback with visa for this crap.

Douglas L. 
Clasificación:
5.0

FYI... The roll up door ..(gasket on bottom of door)#1080 in Carson city ,nv.. does not go all the way to the cement floor for a seal... Other then that ... Great place ,Great employee's!!

Eugene G.  |  Overall Experience 
Clasificación:
5.0

Christy is the best. Kind, efficient and knowledgeable. Don't let her get away !!!

Chris M. 
Clasificación:
4.0

Not much this office has it together

george H. 
Clasificación:
5.0

Great customer service. Quick check out and return. Professional and courteous service.

Suzanne A. 
Clasificación:
1.0

I was in the store for 5 minutes with no one acknowledging me. When I got into the truck it smelled like an ashtray. All in all not a pleasant experience.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

william K. 
Clasificación:
3.0

DO NOT RENT OUT TRUCKS THAT HAVE AN APB OUT FOR BEING SOLEN!! It's your vehicle so your systems should know if the vehicle has an APB!!! We were traumatized by a law enforcement encounter that included guns drawn and handcuffs in addition to the stress of moving!!!

Christine D. 
Clasificación:
4.0

Delivery location could have been closer, it was 27 miles away.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
1.0

If you want all your stuff to be stolen then used U-Haul 26 other units got their stuff stolen and uhaul didn’t care.

Eric T.  |  Overall Experience 
Clasificación:
5.0

Very helpful and accommodating staff.

Nick A.  |  First Impressions 
Clasificación:
5.0

Very helpful service. Everyone was very nice. Place was clean. Would recommend to other. Gracias.

NORMA LIZBETH B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig S.  |  First Impressions 
Clasificación:
2.0

I was able to reserve a 10x10 storage unit online. When I got to the facility I was told that just because the system let me make a reservation did not mean they had one available. I was actually 5th in line for a unit that size. This left me scrambling to find a suitably sized storage unit on the day of the move. Make sure you go to the facility and see if they actually have what you reserved.

GARY DOUGLAS P.  |  First Impressions 
Clasificación:
1.0

When we first rented our storage unit we put the wrong lock on it. They put their own lock on it and locked us out of our unit. Also when we went into our unit I had 17 containers that were plastic and labeled someone went through all of my containers they pushed our refrigerator to the side which was brand new and the scratch was put on the side of the refrigerator. Because we purchased a new condo after selling our home and had to sell our remainder appliances. When we ended up selling our items out of our unit there was extreme amount of mouse droppings in our unit. And also when we rented the unit it was not cleaned out. During the process our unit went up in cost due to maintenance seeing and also extermination. Which when we were at the unit up and down the aisle there was a bunch of screws nails and bolts that we literally had to pick up and push aside so we wouldn't get one in our tire of our vehicle. The gates are left open on the far side when some construction work was going on which was totally inappropriate because we felt like our unit wasn't safe. What is the purpose of having a key card to get in when anyone can get it. I would not suggest this Uhaul as customer service there was advised of the situation with our unit and we were disregarded not only by the employees but also by management

Tina N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvia V.  |  First Impressions 
Clasificación:
5.0

thank you

Terri G.  |  Overall Experience 
Clasificación:
3.0

Brenda is the best employee there she deserves a raise she's always so kind and helpful I appreciated her help and patience.

KATHLEEN S.  |  Overall Experience 
Clasificación:
3.0

I'm unhappy that I was not prorated, Uhaul's policy on that is wrong, and water and dirt got into the unit.

Amber D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

lydia s.  |  First Impressions 
Clasificación:
3.0

I am quite upset that your companys discontinued the auto outdoor parking 浪 your price was fair and it's convenient so not happy I had to give up my spot to a place that's much farther to go to and costs more money as well. Why would UHaul give up revenue and not use the land there for additional business? So not pleased about that my car is worth over 50,000 and it was comforting to drive by and see it daily.

Brentwood B.  |  Overall Experience 
Clasificación:
5.0

Ruben was professional and personable. Great customer service!

ROSEMARY L.  |  First Impressions 
Clasificación:
5.0

Very helpful and courteous

SAM M.  |  Overall Experience 
Clasificación:
4.0

Yes very quick convenient clean everything except for loading into the storage unit there’s a big cement lip and you can’t go over it with a dolly

SHANNON S B.  |  First Impressions 
Clasificación:
5.0

Thank You Christy Holcomb

Mike B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FAWN DIANNE L.  |  First Impressions 
Clasificación:
4.0

At times, when I needed to contact the staff, it was difficult to reach them by telephone… However, when I did reach him, they were helpful and friendly, very considerate of my situation.

Lee Ann K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike B.  |  First Impressions 
Clasificación:
4.0

Extremely helpful and polite. Gave instructions clearly. Nice to have people who don't make the move harder than it already is.

KRISTI ANNE M.  |  First Impressions 
Clasificación:
5.0

Very nice staff. Even though it is always very busy the staff are always very friendly and helpful.

jesse j.  |  First Impressions 
Clasificación:
5.0

Great staff !

Mike B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darice P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIKA E.  |  Overall Experience 
Clasificación:
3.0

Units are too expensive for the sizes and we had a hard time getting in snd out of our storage with trash and old broken down cars back there, does not look well maintained need to remove trash snd cars with flat tires😔

vickie a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy-Lynn M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darice P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Alberto V.  |  First Impressions 
Clasificación:
5.0

A bit spendy compared to other local options. But no complaints.

William P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES CHRISTIAN S.  |  Overall Experience 
Clasificación:
5.0

your staff was great

JAMES CHRISTIAN S.  |  First Impressions 
Clasificación:
5.0

Friendly, honest and straightforward. Fast and convenient.

Andrew B.  |  First Impressions 
Clasificación:
4.0

It might be hard to believe that there was a glitch with the internet when I got there they had none of My information so we started from scratch

Daniel L.  |  Online Move In 
Clasificación:
5.0

Collin and Joseph were the most helpful gentlemen with my move out. So courteous and patient with me. Great guys with awesome sense of humor too!! Thank you for a splendid storage stay. Xoxo A

Ana W.  |  Overall Experience 
Clasificación:
5.0

I would like to thank Christy Holcomb for great customer service .

Mike B.  |  Overall Experience 
Clasificación:
1.0

Every month always a problem and my account being double charged and then I paid for 2 months at once and got a notice my payment was late and tried to charge me late fees!! Uhaul is a mess!

Maura L.  |  Overall Experience 
Clasificación:
5.0

You have a Great team there. Keep up their good work.

Russell M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim L.  |  First Impressions 
Clasificación:
5.0

They were very helpful.

suzi s.  |  First Impressions 
Clasificación:
1.0

Christie has no customer service, you do not ever tell a customer you did them a favor and then call their phone with a attitude and not properly introduce yourself over the phone. She needs to take a customer service class and a phone etiquette class. We had went to corporate about her rudeness

thomas j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P.  |  Online Move In 
Clasificación:
4.0

We got off to a rocky start, but it quickly got better once we got the communication established. Very nice and helpful staff.

leesa m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michael f.  |  Overall Experience 
Clasificación:
3.0

Everything was great except when I went to return the truck the guy named Kris was very rude.. this is not the first time he has been like this!!!

Melissa W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

shane c.  |  Overall Experience 
Clasificación:
2.0

I had to wait for 40 minutes every time I had to go in and the guy was super rude on the phone when I called.

jeffery h.  |  Overall Experience 
Clasificación:
3.0

I found it off-putting, that I was given an access card for accessIng the roll-down storage units within a fenced-in area; but could only access the storage units during business hours! The map and paperwork stated the site was accessible from 8:00 AM to 10:00 PM, which was not true and was incorrect! I consequently made a wasted, 80-mile round trip to the storage unit...wasting 3 hours of my valuable time, to load a trailer (a UHaul trailer no less), drive there, and not get access. To make matters worse, the signage at the property had the phone number listed of a previous manager (who was quite polite!), and she gave me the number to the new General Manager, who was not happy to be getting a call after hours. Seemed dismissive of my frustrations. This was a verbal communication blunder upon getting the unit, and a printed error problem on both the maps, and the signage at the electronic gate (on the fence). The only good result of this, was that the assistant manager was able to provide a remedy to my displeasure.

Michael V.  |  Overall Experience 
Clasificación:
5.0

The general manager at the Williams location took his time and explained everything for bothe the storage and renting of truck.

Shirley M.  |  Overall Experience 
Clasificación:
5.0

Got in and got out quickly, effectively and efficiently!

Ana W.  |  First Impressions 
Clasificación:
1.0

The facility is nice however the service is poor and unprofessional. While waiting in line employees are on the phone arguing with customers and swearing after they hang up with them. We encountered this on multiple occasions.

James R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

robert b.  |  First Impressions 
Clasificación:
4.0

The general manager at the East William road facility was extremely helpful ion move in. This was an emergergency move in and she was wonderful!

Jacqueline C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

jerron p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail J.  |  Overall Experience 
Clasificación:
5.0

The manager was amazing and very professional. It was a great experience!

vickie a.  |  First Impressions 
Clasificación:
5.0

Great place, great staff!

Jeffrey T.  |  Overall Experience 
Clasificación:
5.0

Everything was great the staff was great

Trisha C.  |  First Impressions 
Clasificación:
5.0

The only annoyance was the gate access system. I had two different storage units. Each time, the access did not work at first. The staff said it sometimes takes 5-10 minutes to provision. That is ridiculous and should be remedied. Other than that, the experience was great. The staff were very helpful. The manager, Killian, was excellent and professional.

David M.  |  Overall Experience 
Clasificación:
1.0

Are you kidding? We were assured we reserved a storage space and when we showed up NONE WERE AVAILABLE! All packed up and no where to go. Your call center is the shits.

JANET B.  |  First Impressions 
Clasificación:
5.0

Killian was great!!!

THOMAS L.  |  Overall Experience 
Clasificación:
5.0

Great company! There when you need them.

kevin m.  |  Overall Experience 
Clasificación:
5.0

Craig was was very helpful and fast.

Jeffrey T.  |  First Impressions 
Clasificación:
5.0

Your manager dont remember her name gets it done thank you.

henry p.  |  Overall Experience 
Clasificación:
5.0

Needed to make a truck size change, Uhaul was able to find appropriate one quickly to make move schedule on time. The storage facility is nice to have in case move in is delayed.

Jim S.  |  First Impressions 
Clasificación:
1.0

The fact your online profile doesn't matter when it comes to updating payment options. You want the person to come in and deal with a staff who is so unprofessional and clueless, truly the worst.

Michael C.  |  Overall Experience 
Clasificación:
1.0

This is absolutely the WORST U-Haul store I've ever run across. I've been a U-Haul customer for decades, across multiple states.. and yeah, most disorganized, rude, dirty employees ever.

Hilary G.  |  Overall Experience 
Clasificación:
5.0

The staff was great and we found the entire process of getting a storage unit to be a very smooth one. Access was also very convenient and the facility appears to be very clean and well maintained.

Teresa C.  |  First Impressions 
Clasificación:
5.0

Killian and Craig were both very helpful and caring. Overall a very good experience.

THOMAS L.  |  First Impressions 
Clasificación:
2.0

It was kind of maddening that the storage terminals had such bad communication that my husband and I got locked inside...

Hilary G.  |  First Impressions 
Clasificación:
3.0

We had to drive an extra 30 miles from our preferred location in Reno to a storage unit in Carson City wait 90 minutes to get the unit due to not enough staff, & truck drop off 90 min. late.

Cynthia B.  |  First Impressions 
Clasificación:
2.0

I rented a space to store a vehicle. I only had the space for 4 days when we decided to take the vehicle to a repair shop. I am very disappointed that U-Haul doesn't refund any part of the rent.

Jan F.  |  Overall Experience 
Clasificación:
5.0

Everything was taken care of properly.

Michael G.  |  First Impressions 
Clasificación:
5.0

Overall experience was very good!

BOB B.  |  Overall Experience 
Clasificación:
3.0

Average rating is for poor customer service. Staff in the store does not return phone calls and the answering service is the absolute worst. It took several calls over 2 weeks to cancel contract.

Anthony D.  |  Overall Experience 
Clasificación:
1.0

when we rented a U-Haul trailer we were told that we could get one month free storage when we got to our location. We were not allowed 1 month free rent have a storage unit.

John N.  |  Overall Experience 
Clasificación:
3.0

I am not happy with the storage part. I let staff know when I moved out and yet I was continually asked to pay the storage for 6 months after that.

MICHELLE C.  |  Overall Experience 
Clasificación:
1.0

The staff and managers were terrible.They wouldn't work with me to get access to my pods past 4pm and then left them outside, uncovered for 3 days. Mice got in a some point. Terrible customer service.

Noya G.  |  Overall Experience 
Clasificación:
3.0

My overall U-Box experience has been very poor from A to B. The icing on the cake was this location loading my U-Box BACKWARDS on the trailer. Truly next-level incompetence.

Helen K.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

Jody M.  |  Overall Experience 
Clasificación:
5.0

Steven and the other staff here were amazing. I had a predicament that isn't a usual everyday problem and they helped reduce the stress all together. I appreciate their help so much.

MEGAN P.  |  First Impressions 
Clasificación:
5.0

you all are awesome, thank you

Brinda S.  |  Overall Experience 
Clasificación:
5.0

Killian was reemarkable. We had so many problems with the 800 Customer Service people. When we arrived in Carson City she took on the problems created by them & made it right.The staff there is great

TERRI H.  |  Overall Experience 
Clasificación:
5.0

Great kids

bobby b. | Reservación
Clasificación:
1.0

You didn't have reservation You didn't want to honor the free month for truck rental Staff was rude

Scott T. | Reservación
Clasificación:
5.0

Very well maintained, easy access and very knowledgeable and helpful staff. Would highly recommend this facility.

JANET J.  |  Overall Experience 
Clasificación:
5.0

Very nice and Professional. Sheila, I think this is her name in the office was wonderful. Thank you again.

mike c.  |  Overall Experience 
Clasificación:
2.0

GM Stephen was rude and threatening due to errors made by uhaul not us.

Brett H. | Reservación
Clasificación:
5.0

I always use U-haul

SHIRLEY M.  |  Overall Experience 
Clasificación:
2.0

The staff are not well supervised. Felt like a hangout for people than a job.

Jim W.  |  Overall Experience 
Clasificación:
3.0

The Facility was fine but I don't understand why my u-boxes could not be shipped to Reno. It's not the facilities issue. It's U-Haul logistics that was troubling.

Thomas M.  |  Overall Experience 
Clasificación:
1.0

The wait time to turn in the truck was over an hour. The storage unit we had ordered and confirmed via telephone was not available, and the manager insisted we pay more to have two smaller units.

january r. | Reservación
Clasificación:
5.0

Very busy but efficient. I no longer need storage. Thought I had called and cancelled.

SUSAN K. | Reservación
Clasificación:
5.0

No issues.

ALEX B.  |  Overall Experience 
Clasificación:
3.0

The desk person was unprofessional, sucking on a bottle of coke mid-conversation with customers. Couldn't get up to help another customer find something; we assisted the customer. She pointed.

Chris A.  |  Overall Experience 
Clasificación:
1.0

My comments are too many to list here. I have filed an official complaint with Corporate in the form of a physical letter as well as an email to Customer Support.

DARRYL A.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and professional.

Kimberlee B.  |  Overall Experience 
Clasificación:
5.0

Entire staff is always so pleasant! Thank you for all of your help.

Ashley M.  |  Overall Experience 
Clasificación: