Comentarios de los clientes para U-Haul Moving & Storage of Carson City

We got off to a rocky start, but it quickly got better once we got the communication established. Very nice and helpful staff.

Uhaul employees should offer help to employees and make sure they know what is expected of them for drop-off. We were left confused when the employee walked away initially and tried to find information one that was difficult to apply to our unique situation. Once the employee came back to listen to our situation, it was much easier.

They guaranteed the trailer I reserved. Then when I got there they gave me a smaller trailer. It was to small and I ended up having to drive an extra 400 miles to make more trips.

Great customer service

Reserve a truck , didn't have truck, last minute cancellation. Tried to get $50 for them not having the truck was sent from phone number to phone number 4 times. I guess this is how they don't pay you when they cancelled a reservation. Really poor response. Won't use again.

Exactally what I ordered.

Geraldo/Gerardo, the manager on duty (Sunday) was an extremely unpleasant individual. I've come to this location at least 20 times over the years, and I will never be coming back. There is no excuse for a manager to treat customers with such disrespect and disdain. I will happily *detail* you on exactly what happened, if you are sincerely interested in rectifying this situation, you will contact me.

Get more trucks! Getting the size I wanted for a local move was not possible. Very dissatisfied. I've been renting uhaul truck for a long time and this was the first time I couldn't get the truck I wanted.

Its okey

I'll never use u haul again. I was waiting for a call in the morning saying my 20' truck wasn't ready and I had been downgraded to 15, last minute. F off.

Your employees were all very nice, and apologetic. The problem is not them. The problem is with the training. That comes from the top...not the employees that meet you at the desk. I went to pick up my 26' foot truck. I had already rented one within the month. This time, however, i was told sorry. My reservation had been moved to the next day, at a different location. I had made this reservation well in advance. I was moving, had people lined up, paid, and closing escrow the next day. Had I been informed, INITIALLY, that a reservation doesn't mean you get the truck, well.....? I had to drive to another city to pick up a 15 foot truck, just to make it all happen. All this was explained, after the fact. Looking at my email, from the night before, I was notified of a change at 7 pm! That is unacceptable. I read it later the NEXT morning.

The female employee who was working yesterday morning was very professional and helpful. Very good experience! Thank you.

Worst experience ever there was so much miscommunication. I made my reservation with a month notice and when the day came to get my hitch installed they said they might not have the parts and the person installing it called off. I was supposed to pick up the trailer at a location in Reno but they didn't have it there so had no choice but to drive to Carson city to get one. I would never us U-Hal again

It was not this locations fault that they did not have the equipment that I had originally reserved at another location. The reservation team called me letting me know, the night before that I had to go here for a smaller truck that I had further issues with (detailed in my next review) This site was very helpful with what they were given, however the reservation process through the company is ridiculous.

First off customer service when you called and it's terrible I rented a enclosed trailer for 2 to 3 days I told the girl right First off customer service when you call Lynn it's terrible I rented a enclosed trailer for 2 to 3 days I told the girl reckoning Wednesday at 7 AM and returning it either Thursday night or Friday morning wasn't quite sure what time I will be getting done due to the fact I had other appointments The girl on the phone said no problem going to the Carson City store to pick up my enclosed trailer the gentleman was quite helpful and give me the trailer that I ordered when the manager of the girl there told me I have to have the trailer back 7 AM Thursday morning. I told her that was impossible well that's when the problem started again she refused to give me what I ordered and instead gave me an open trailer well I'm hauling paper long story short had to return the trailer early because of weather and the customer service rep and the manager at the Carson City store both failed I will not support a system like that worst customer service ever

The gentlemen that helped me was great. I would recommend to my friends.

Finally a good U-Haul experience!!! California U-Hauls are not easy to deal with during these times.

Gerardo is fantastic-kudos to HR for finding him, especially as he apparently has to work alone. Your computer system, however, obviously is a burden as every store we've been in has issues with the irritatingly lethargic system in place. Good people, much better equipment now as well.

The gentleman checked to see if he could reverse the insurance .... but he could not

The telephone tree isn't very good, I was on hold for 20 minutes before talking to a human and when my call was transferred I was disconnected, causing another 20 minute hold time. The people at the Carson Valley pick up local were fantastic.

Everything was great except when I went to return the truck the guy named Kris was very rude.. this is not the first time he has been like this!!!

Will be my go-to spot for future UHaul needs. Excellent location/service.

This truck was the worst I've ever rented from you. The door came down on my daughter's hand causing severe bruising. Then the back door stuck in the up position and wouldn't close. Sat in the dark waiting over an hour and half for roadside service. Going up hill the truck had very little power even with the gas pedal all the way to the floor. I have rented your trucks many times but was sadly disappointed this time.

Uhual never sent me a bill or a receipt until an entire month after our rental. We expected them to charge our card automatically as every uhaul does. They randomly charged us $40 a month later but told us we still owe $70... This should have been charged and handled over 30 days ago but here we are.

I checked the vehicle in online before the time it was due but it didn't get checked in until the morning and we were charged for an extra time slot. The online check in and return does not work correctly

Just want to thank Amanda and Riley... made things happen!!

I was second in line and it still took 25 min. to get a truck

Rude manager.

I had excellent customer service.

I must admit that I was disappointed with the scheduling. I have made reservation for a 26' truck weeks ahead. only the day of p/u a truck was now available. My moving was on a very tight schedule and everything was placed on hold for 3 days. Many people involved with my move had to re-arrange their schedules. Then I was only able to rent 2 10 foot trucks. This also caused all a great deal of time and trouble. Your staff was doing the best to accommodated my need. How ever it placed additional stress the move.

Renting a pickup truck with this office was a snap. Friendly and helpful. The truck was practically new and performed flawlessly. Thank you for the great experience, keep up the good work. I will be renting a pickup from this office again this fall

There was a long line. Despite being on time, it took awhile for me to get the trailer checked out.

While I had no issues with ‘this location', overall the interaction with u-haul was poor. From the reservation process, to our reservation being changed without notice, to slow customer support. If we need these services again, we will look beyond u-haul. It was a poor experience from beginning to end.

Wait time was 20 minutes in line before anybody even talked to me. Once I was help it went pretty fast. Maybe need more hope!

After having gone to the original uhaul pick up place and told there was no truck (after making a reservation in advance), we drove to the E William uhaul. I was on hold with the 800 uhaul for over 40 minutes while driving and then waiting in line at the E William location. My call was finally answered as I reached the front of the line. Customer service said this location had no 15' truck (which was what I needed and had reserved) but that they had 2 10' trucks. The woman at the counter Riley, said there were “no trucks”. She was rude, surly and completely unhelpful. After customer service spoke with her over the phone, she found 2 10' trucks available miraculously. When I told her I didn't have an extra person to drive a second truck, she was angry. We asked for a trailer (there were 7 outside in the parking lot) and she repeated her favorite phrase “we don't have any”. We ended up getting a 10' truck and making several trips for the next 10 hours. This was the most difficult and worst experience I've ever had with Uhaul. Unfortunately, several times I've reserved a truck in the past and showed up to no truck, so this wasn't even the worst of it. Sure made the day 100% worse than it already was.

We had a horrible experience and honestly would not use this location again. We checked in early online to avoid a long wait, uploaded all of my information, etc. When we got there Riley at the front desk informed us that there was an issue with the equipment not being returned, and that the general manager had caused the problem and needed to resolve it. We could see the available auto trailer we needed in the lot. Riley was very professional and obviously just as frustrated as we were. Thirty minutes later the General Manager Geraldo (?) finally shows up and cancels out our entire reservation and starts again. He was extremely short with us and was badmouthing other customers in front of us. An hour later we finally got on the road. When we came back to return the trailer four hours early, I tried to back the trailer in to the spot it has come from as a courtesy. I got out of my truck to make sure this is where I should leave it and asked a young looking male employee if this was ok. He said "I don't have time for you right now, you need to get out of my way." After this EXTREMELY disrespectful interaction I still did my best to back in the trailer despite the employee hollering in the background. This Uhaul is full of rude and incompetent staff. Riley was the only employee who we felt genuinely was trying to help and was disappointed in how this Uhaul was being run. From top to bottom this visit was a nightmare. We will not be back.

I tried using the app to check out my vehicle. I didn't like that at all. I'll not use that anymore.

Truck was not there when we got there after being moved to this location. Employees were great but 3rd time a reservation was messed up in a month.

Balance the online pre check in with the reality of the actual check in process to save time. The two do not appear to be linked, therefore pre-check in online is a total waste of time.

We reserved a truck and tow dolly on line to be told when we got there they didn't have it. So we got stuck with a little 15ft truck. We told Riley (assistant mngr) we would only need the tow dolly a couple hours. We dropped it off middle of the day and told the manager Jerry that we needed to extend they u haul for one more day. Jerry said it was fine he will put the notes in. Next morning getting ready to get another load we received a call from Riley saying we needed to return the truck. I told her that Jerry said we were able to keep it for that day. She than argued with me and said I had to return it and that they had no notes about us turning tow dolly in or keeping u haul for one more day. When we got to the U haul company that morning to return u haul we were greeted by a nice gentleman who helped us with the situation. We went inside and Riley put her call on hold and said, what's the problem? I than explained to her that we talked to Jerry the day before to reserve the truck for one more day and she enterupted several times and said, I just got off the phone with him and he said he didn't say that!! I asked for her to call him back and she again repeated, I just got off the phone with him! My girlfriend than started talking with her when Riley than looked at her started talking to her than returned to her phone call in the middle of my girlfriend responding to her question. Riley was VERY unprofessional and should not be a assistant mngr if she doesn't know how to deal with customers!! I have been using that same u haul place for years and this was the first time I EVER had an issue and the way we were treated we will NEVER use them again and I do NOT recommend that store!! Please fix your manager problems and get managers that know what they are doing and how to be professional!!

Over the years I have been coming to the Carson City U-Haul for rentals of trailers and trucks. They have always been very courteous and friendly to work with.

Back of truck smelled very strongly of marijuana! Need to try and eliminate ofdord before rerenting it!

Female employee was very rude and pushy. If I hadn't needed the trailer, I would have left.

I had to wait for 40 minutes every time I had to go in and the guy was super rude on the phone when I called.

I found it off-putting, that I was given an access card for accessIng the roll-down storage units within a fenced-in area; but could only access the storage units during business hours! The map and paperwork stated the site was accessible from 8:00 AM to 10:00 PM, which was not true and was incorrect! I consequently made a wasted, 80-mile round trip to the storage unit...wasting 3 hours of my valuable time, to load a trailer (a UHaul trailer no less), drive there, and not get access. To make matters worse, the signage at the property had the phone number listed of a previous manager (who was quite polite!), and she gave me the number to the new General Manager, who was not happy to be getting a call after hours. Seemed dismissive of my frustrations. This was a verbal communication blunder upon getting the unit, and a printed error problem on both the maps, and the signage at the electronic gate (on the fence). The only good result of this, was that the assistant manager was able to provide a remedy to my displeasure.

The general manager at the Williams location took his time and explained everything for bothe the storage and renting of truck.

Got in and got out quickly, effectively and efficiently!

The facility is nice however the service is poor and unprofessional. While waiting in line employees are on the phone arguing with customers and swearing after they hang up with them. We encountered this on multiple occasions.

The general manager at the East William road facility was extremely helpful ion move in. This was an emergergency move in and she was wonderful!

The manager was amazing and very professional. It was a great experience!

Great place, great staff!

Everything was great the staff was great

The only annoyance was the gate access system. I had two different storage units. Each time, the access did not work at first. The staff said it sometimes takes 5-10 minutes to provision. That is ridiculous and should be remedied. Other than that, the experience was great. The staff were very helpful. The manager, Killian, was excellent and professional.

Are you kidding? We were assured we reserved a storage space and when we showed up NONE WERE AVAILABLE! All packed up and no where to go. Your call center is the shits.

Killian was great!!!

Great company! There when you need them.

Craig was was very helpful and fast.

Your manager dont remember her name gets it done thank you.

Needed to make a truck size change, Uhaul was able to find appropriate one quickly to make move schedule on time. The storage facility is nice to have in case move in is delayed.

The fact your online profile doesn’t matter when it comes to updating payment options. You want the person to come in and deal with a staff who is so unprofessional and clueless, truly the worst.

This is absolutely the WORST U-Haul store I’ve ever run across. I’ve been a U-Haul customer for decades, across multiple states.. and yeah, most disorganized, rude, dirty employees ever.

The staff was great and we found the entire process of getting a storage unit to be a very smooth one. Access was also very convenient and the facility appears to be very clean and well maintained.

Killian and Craig were both very helpful and caring. Overall a very good experience.

It was kind of maddening that the storage terminals had such bad communication that my husband and I got locked inside...

We had to drive an extra 30 miles from our preferred location in Reno to a storage unit in Carson City wait 90 minutes to get the unit due to not enough staff, & truck drop off 90 min. late.

I rented a space to store a vehicle. I only had the space for 4 days when we decided to take the vehicle to a repair shop. I am very disappointed that U-Haul doesn't refund any part of the rent.

Everything was taken care of properly.

Overall experience was very good!

Average rating is for poor customer service. Staff in the store does not return phone calls and the answering service is the absolute worst. It took several calls over 2 weeks to cancel contract.

when we rented a U-Haul trailer we were told that we could get one month free storage when we got to our location. We were not allowed 1 month free rent have a storage unit.

I am not happy with the storage part. I let staff know when I moved out and yet I was continually asked to pay the storage for 6 months after that.

The staff and managers were terrible.They wouldn’t work with me to get access to my pods past 4pm and then left them outside, uncovered for 3 days. Mice got in a some point. Terrible customer service.

My overall U-Box experience has been very poor from A to B. The icing on the cake was this location loading my U-Box BACKWARDS on the trailer. Truly next-level incompetence.

Thank you!

Steven and the other staff here were amazing. I had a predicament that isn’t a usual everyday problem and they helped reduce the stress all together. I appreciate their help so much.

you all are awesome, thank you

Killian was reemarkable. We had so many problems with the 800 Customer Service people. When we arrived in Carson City she took on the problems created by them & made it right.The staff there is great

Great kids

You didn't have reservation You didn't want to honor the free month for truck rental Staff was rude

Very well maintained, easy access and very knowledgeable and helpful staff. Would highly recommend this facility.

Very nice and Professional. Sheila, I think this is her name in the office was wonderful. Thank you again.

GM Stephen was rude and threatening due to errors made by uhaul not us.

I always use U-haul

The staff are not well supervised. Felt like a hangout for people than a job.

The Facility was fine but I don’t understand why my u-boxes could not be shipped to Reno. It’s not the facilities issue. It’s U-Haul logistics that was troubling.

The wait time to turn in the truck was over an hour. The storage unit we had ordered and confirmed via telephone was not available, and the manager insisted we pay more to have two smaller units.

Very busy but efficient. I no longer need storage. Thought I had called and cancelled.

No issues.

The desk person was unprofessional, sucking on a bottle of coke mid-conversation with customers. Couldn't get up to help another customer find something; we assisted the customer. She pointed.

My comments are too many to list here. I have filed an official complaint with Corporate in the form of a physical letter as well as an email to Customer Support.

Staff was very helpful and professional.

Entire staff is always so pleasant! Thank you for all of your help.

Killiam (Asst. Manager) went above and beyond to get our issues resolved, she is great. Unfortunately The Rancho Dominquez CA location has still not resolved our issues.

The payment was never taken off credit card like soppose to every month.making payment late and you locking me out every time..staff rude and lacking in customer skills.always waiting over 30 min..

The policy that prevents forklift use after 4:00 is inconvenient.

None