Customer Reviews for U-Haul Moving & Storage of Carson City

Clasificación:

3.0

The equipment was not clean. The girl who helped me was very friendly and helpful, but the location overall is poorly maintained. The asphalt is old and breaking, the building smells weird and uhaul still has not started doing loyalty points for people like me to earn rewards for renting so much equipment.

Clasificación:

5.0

No improvement necessary. The staff was very professional, friendly, flexible, and helpful, especially Christina and Kat. The store and the yard was clean. I have rented from this U-Haul location several times - each time a great experience! ¡Gracias!

Clasificación:

3.0

They don't seem to spend enough time with the customer I think most of their problem is getting the right equipment for the customer. It's been a problem Because people are moving out of Carson City and not very many people are moving back into Carson City

Clasificación:

2.0

your associate connected the safety chain from the tow dolly to my axle backwards and I could not get the chain to release at my drop off point ... where I wanted to drop off the tow dolly had no idea how ti get the chain off ... so they sent me like 22 miles to a U-Haul main dealer who did manage to get the chain off ... they gave me 45 miles in credit but that just covered the miles going both ways to the dealer and then back to the original storage location ... so basically I had to cover at least 20 dollars in gas money and ended up having to go the extra 30 miles back to main dealer cause that's where my car was parked after he got the chain of. This cost me over 2 hours of time. and 20 bucks in gas and 20 miles at 40 cents = 8.00 ... I figure you guys owe me 28 bucks and 2 hours of my life back

Clasificación:

3.0

After driving cross country with a U-Haul truck and car trailer I tried to drop off the car trailer 2 days early and was told I could drop off the car and leave it in the open lot but not the trailer. Was told If I wanted help in dropping off the car I'd have to pay extra for the help. Had to call U-Haul main number to rectify this issue. U-Haul was surprised at the attitude of this male General Manager. Went back the next day and was able to drop off the car trailer with no issues. When I dropped off the truck 2 days later, the rest of the staff was very helpful and pleasant.

Clasificación:

4.0

The only complaint I have is the drop off time was wrong, but it didn't matter since I returned two days early anyway.

Clasificación:

5.0

All employees I came in contact with over several days were extremely helpful, professional and friendly. I will highly recommend this location, and have, in fact, recommended potential storage customers as I manage a storage facility in Carson City that is currently full.

Clasificación:

3.0

The uhaul I reserved in advance wasn't where I requested it. I had to drive 30 minutes out of my way to pick it up and then drop it off 30 minutes out of my way. I didn't get a dolly with my truck. Tried calling to drop it off same day, spent 30 minutes plus on hold then call dropped. Finally went online and the app wouldn't share my location even though it was set up on my phone. The place in Carson people were professional and nice, but wasn't impressed with uhaul in general. Fortunately We don't move to often!

Clasificación:

1.0

I dropped off the equipment the day after renting it and it wasn't checked in properly causing two employees to call me and ask when I was returning the equipment and if I had returned it to the correct place or not when in fact I returned it earlier then the contract stated. I asked the first person to call me back with an update which they didn't do it and that caused the second person to call and go through the same line of questioning when communication could have happened between them and the proper check-in of the equipment could have prevented it all. My time is valuable and to be called into question as to if I returned equipment or not is poor customer service and to be put on hold while someone figures out their job is frustrating and cost me $. Will a U-Haul representative try and make it right with me or at least apologize? I highly doubt it even though it's the customer service thing to do.

Clasificación:

4.0

I was charged for a dolly i did not get. Unable to get through to the store for a credit.

Clasificación:

5.0

Excellent and fast.

Clasificación:

5.0

You have a Great team there. Keep up their good work.

Clasificación:

5.0

Store Manager did an excellent job in correcting the over mileage fee and was able to get me a refund!

Clasificación:

5.0

I would recommend that they go into the location itself and rent a truck. The 800 number people don't care at all. I actually had a truck reserved for Saturday confirmed and everything. And yet there was no truck. They wanted me to look 30 miles away to get one and drive it to my city. I am very pissed that Uhaul would not accommodate a customer!

Clasificación:

3.0

I had a terrible experience with your company. I will never use u-haul again. I will be telling all of my friends and family about my experience, and advise them to never use you as well.

Clasificación:

5.0

Wow...CC location is amazing. They were friendly, helpful and even engaged with me regarding previous negative questions regarding my horrible uhaul experiences. Honestly, I will always use uHaul even when I have continuously been treated crappy by the South Reno location. It's important to call out exemplary customer service, it's so rare. I had to make sure these employees were recognized. Fifth generation Nevadan here...

Clasificación:

4.0

A little more energy in working with the customer

Clasificación:

4.0

Quick and easy drop of right at the outdoor station.

Clasificación:

5.0

Christie the manager is super . She understands value of customers and was very flexible .

Clasificación:

5.0

I had reserved a dozen moving blankets. As it turned out, I did not need or use them. I returned them still in their wrappings. I was told it was U-Haul policy not to refund that money. I think that policy needs to change.

Clasificación:

1.0

I make a reservation and yet u never have the truck,also the employees are very rude and not helpful

Clasificación:

3.0

The movers were on time to pick up our U-Box but despite providing U-Haul with several days notice that we wanted our boxes delivered U-Haul did not have the boxes available. The movers had to wait two hours for U-Haul to locate our boxes. The movers on the other hand were very responsive and did an excellent job.

Clasificación:

4.0

Stop rotating employees out. Try traing them over or add additional training to existing employees rather than firing them.

Clasificación:

5.0

Customer service was great. I would definitely use this location again.

Clasificación:

3.0

Have a lot more interaction with the customer and make the truck is cleaned before it is used. There were ashes from a cigar on the floor and I don't think the Proper protocols for Covid were followed

Clasificación:

1.0

Teach the employees customer service skills

Clasificación:

5.0

Not critical but it would be great if you could fill up the tank with gas so customers could immediately get on with the move.

Clasificación:

3.0

Don't overcharge and fucking rob people who follow your rules and refuel properly.

Clasificación:

4.0

I originally reserved a truck in South Carson City. The day of my move, I realized the confirmation said I needed to pick up the truck in Reno! I got on the phone and was immediately re-scheduled for an open trailer in Carson City. Not the best outcome, but it worked.

Clasificación:

2.0

The one I rented from although I rented months before and periodically checked in, was left e smaller unit half full w/ gas. I took it then I had to make extra trips to make the deadline. Instead of on one big trip to finish up ! Causing me increased expense having to wait until rasdi social security deposits into said account. I came into the Mt. Rose office and ran the whole scenario down to a young gentleman working the counter that night! He agreed to run this by his supervisor and Would call me if there were any issues. My card # was given in good faith. I also found out later the bank will be sending me a new card due to curious activity. I am requesting your copy of transactions to addy 600 Geiger Grade Road #932 Reno NV 89521 Thank you for your consideration with this matter. I apologize for any inconvenience! Brigette Kennedy brigettekennedy65@gmail.com

Clasificación:

5.0

The agents At the Carson City Nevada locationAre excellent at their job And were very kind people

Clasificación:

5.0

They were very helpful.

Clasificación:

1.0

Christie has no customer service, you do not ever tell a customer you did them a favor and then call their phone with a attitude and not properly introduce yourself over the phone. She needs to take a customer service class and a phone etiquette class. We had went to corporate about her rudeness

Clasificación:

5.0

I would recommend to all my friends and family

Clasificación:

1.0

Everything management is the worst thing at this store.

Clasificación:

5.0

So happy to return the truck early and they made that easy. Great location.

Clasificación:

4.0

Rented from that location before friendly stuff.

Clasificación:

4.0

Very unhappy that I reserved a 26' truck months in advance but Uhaul claimed they could only give me a 15' truck with a trailer. I saw many many 26' trucks on the various lots so I feel like I am a victim of bait and switch by giving me a smaller truck for the same price. Rip Off!

Clasificación:

5.0

This site is under new management and it shows. I had a great experience renting a truck and closing out my storage unit. They were king helpful and very professional. This was the best experience I have had with uhaul.

Clasificación:

5.0

I'm very satisfied with the service at my local U-Haul.

Clasificación:

4.0

Quick and easy. Friendly staff.

Clasificación:

5.0

Really happy with this U-Haul center. Efficient and friendly.

Clasificación:

5.0

Fix the truck we dropped off.

Clasificación:

4.0

Be more clear verbally on the length of the rental. It's not convenient to rent a trailer & to have it back the same day. People get tired. With trls a 1 day rental should be a 24 hr day

Clasificación:

5.0

Went like clockwork. Always does at this location. Brenda did an excellent job of checking me out.

Clasificación:

3.0

Tell them if you're short, don't rent a truck because when you put in a code at a gate, by the time you get back into the truck the gate will close on you

Clasificación:

5.0

The reservation process was simple. Only one person in line ahead of me so no long wait. Easy process and the nice lady there hooked up the trailer to my car. Returning the next day was a breeze. Thx, Ron

Clasificación:

5.0

They did a great job. Quick, friendly, and a pleasure to work with.

Clasificación:

5.0

Excellent all around

Clasificación:

4.0

Thank God for U-haul! When ever I need a truck or trailer that is where I go. However, the last time I rented a truck I decided to use the Smartphone app. This was the worst app I ever used. I was not expecting such a poor experience from a company like U-haul. The app had trouble interacting with the phone's location services, and was very unstable. I am a seasoned smartphone user and I have used many apps over the years. I am also a software engineer and I can recognize poorly written software. This U-haul app was worse than poor. U-haul should destroy this app and start over. It took about 2.5 times more time that if I had done the process through the counter. Not only that, but constant glitches, superfluous interface obstacles, and poorly designed process flow was more than frustrating. Everything else was a good experience as usual.

Clasificación:

5.0

Awesome job quick and easy

Clasificación:

5.0

The only issue I had was with picking up the vehicle after hours. The process was very cumbersome and the 2 minute checkout ended up taking over 30 minutes. I even did the precheckout to speed up the process but the site ended up asking the same information. Hopefully the next time I use the afterhour checkout the process will be easier.

Clasificación:

4.0

I am extremely unhappy with the way my rental from U-Haul transpired. My original reservation was for a 10ft truck to be picked-up in South Lake Tahoe at 9am. I received a call at 8:30am informing me there were no trucks available so I was forced to drive to Carson City where only 15ft trucks were available. This was an incredible inconvenience!

Clasificación:

4.0

I was really bothered that the lady did not have her mask over her nose. That does not protect the customers against COVID.

Clasificación:

5.0

The uhaul online experience is terrible. The crew could not complete my contract after i had put all my info in online. I had to go into the office and they ultimately had to cancel the reservation and completely start over. I am concerned because I submitted my DL and credit card online and now I don't have confidence in the competence and security of the uhaul system

Clasificación:

4.0

We got off to a rocky start, but it quickly got better once we got the communication established. Very nice and helpful staff.

Clasificación:

3.0

Everything was great except when I went to return the truck the guy named Kris was very rude.. this is not the first time he has been like this!!!

Clasificación:

2.0

I had to wait for 40 minutes every time I had to go in and the guy was super rude on the phone when I called.

Clasificación:

3.0

I found it off-putting, that I was given an access card for accessIng the roll-down storage units within a fenced-in area; but could only access the storage units during business hours! The map and paperwork stated the site was accessible from 8:00 AM to 10:00 PM, which was not true and was incorrect! I consequently made a wasted, 80-mile round trip to the storage unit...wasting 3 hours of my valuable time, to load a trailer (a UHaul trailer no less), drive there, and not get access. To make matters worse, the signage at the property had the phone number listed of a previous manager (who was quite polite!), and she gave me the number to the new General Manager, who was not happy to be getting a call after hours. Seemed dismissive of my frustrations. This was a verbal communication blunder upon getting the unit, and a printed error problem on both the maps, and the signage at the electronic gate (on the fence). The only good result of this, was that the assistant manager was able to provide a remedy to my displeasure.

Clasificación:

5.0

The general manager at the Williams location took his time and explained everything for bothe the storage and renting of truck.

Clasificación:

5.0

Got in and got out quickly, effectively and efficiently!

Clasificación:

1.0

The facility is nice however the service is poor and unprofessional. While waiting in line employees are on the phone arguing with customers and swearing after they hang up with them. We encountered this on multiple occasions.

Clasificación:

4.0

The general manager at the East William road facility was extremely helpful ion move in. This was an emergergency move in and she was wonderful!

Clasificación:

5.0

The manager was amazing and very professional. It was a great experience!

Clasificación:

5.0

Great place, great staff!

Clasificación:

5.0

Everything was great the staff was great

Clasificación:

5.0

The only annoyance was the gate access system. I had two different storage units. Each time, the access did not work at first. The staff said it sometimes takes 5-10 minutes to provision. That is ridiculous and should be remedied. Other than that, the experience was great. The staff were very helpful. The manager, Killian, was excellent and professional.

Clasificación:

1.0

Are you kidding? We were assured we reserved a storage space and when we showed up NONE WERE AVAILABLE! All packed up and no where to go. Your call center is the shits.

Clasificación:

5.0

Killian was great!!!

Clasificación:

5.0

Great company! There when you need them.

Clasificación:

5.0

Craig was was very helpful and fast.

Clasificación:

5.0

Your manager dont remember her name gets it done thank you.

Clasificación:

5.0

Needed to make a truck size change, Uhaul was able to find appropriate one quickly to make move schedule on time. The storage facility is nice to have in case move in is delayed.

Clasificación:

1.0

The fact your online profile doesn't matter when it comes to updating payment options. You want the person to come in and deal with a staff who is so unprofessional and clueless, truly the worst.

Clasificación:

1.0

This is absolutely the WORST U-Haul store I've ever run across. I've been a U-Haul customer for decades, across multiple states.. and yeah, most disorganized, rude, dirty employees ever.

Clasificación:

5.0

The staff was great and we found the entire process of getting a storage unit to be a very smooth one. Access was also very convenient and the facility appears to be very clean and well maintained.

Clasificación:

5.0

Killian and Craig were both very helpful and caring. Overall a very good experience.

Clasificación:

2.0

It was kind of maddening that the storage terminals had such bad communication that my husband and I got locked inside...

Clasificación:

3.0

We had to drive an extra 30 miles from our preferred location in Reno to a storage unit in Carson City wait 90 minutes to get the unit due to not enough staff, & truck drop off 90 min. late.

Clasificación:

2.0

I rented a space to store a vehicle. I only had the space for 4 days when we decided to take the vehicle to a repair shop. I am very disappointed that U-Haul doesn't refund any part of the rent.

Clasificación:

5.0

Everything was taken care of properly.

Clasificación:

5.0

Overall experience was very good!

Clasificación:

3.0

Average rating is for poor customer service. Staff in the store does not return phone calls and the answering service is the absolute worst. It took several calls over 2 weeks to cancel contract.

Clasificación:

1.0

when we rented a U-Haul trailer we were told that we could get one month free storage when we got to our location. We were not allowed 1 month free rent have a storage unit.

Clasificación:

3.0

I am not happy with the storage part. I let staff know when I moved out and yet I was continually asked to pay the storage for 6 months after that.

Clasificación:

1.0

The staff and managers were terrible.They wouldn't work with me to get access to my pods past 4pm and then left them outside, uncovered for 3 days. Mice got in a some point. Terrible customer service.

Clasificación:

3.0

My overall U-Box experience has been very poor from A to B. The icing on the cake was this location loading my U-Box BACKWARDS on the trailer. Truly next-level incompetence.

Clasificación:

5.0

¡Gracias!

Clasificación:

5.0

Steven and the other staff here were amazing. I had a predicament that isn't a usual everyday problem and they helped reduce the stress all together. I appreciate their help so much.

Clasificación:

5.0

you all are awesome, thank you

Clasificación:

5.0

Killian was reemarkable. We had so many problems with the 800 Customer Service people. When we arrived in Carson City she took on the problems created by them & made it right.The staff there is great

Clasificación:

5.0

Great kids

Clasificación:

1.0

You didn't have reservation You didn't want to honor the free month for truck rental Staff was rude

Clasificación:

5.0

Very well maintained, easy access and very knowledgeable and helpful staff. Would highly recommend this facility.

Clasificación:

5.0

Very nice and Professional. Sheila, I think this is her name in the office was wonderful. Thank you again.

Clasificación:

2.0

GM Stephen was rude and threatening due to errors made by uhaul not us.

Clasificación:

5.0

I always use U-haul

Clasificación:

2.0

The staff are not well supervised. Felt like a hangout for people than a job.

Clasificación:

3.0

The Facility was fine but I don't understand why my u-boxes could not be shipped to Reno. It's not the facilities issue. It's U-Haul logistics that was troubling.

Clasificación:

1.0

The wait time to turn in the truck was over an hour. The storage unit we had ordered and confirmed via telephone was not available, and the manager insisted we pay more to have two smaller units.

Clasificación:

5.0

Very busy but efficient. I no longer need storage. Thought I had called and cancelled.

Clasificación:

5.0

No issues.

Clasificación:

3.0

The desk person was unprofessional, sucking on a bottle of coke mid-conversation with customers. Couldn't get up to help another customer find something; we assisted the customer. She pointed.

Clasificación:

1.0

My comments are too many to list here. I have filed an official complaint with Corporate in the form of a physical letter as well as an email to Customer Support.

Clasificación:

5.0

Staff was very helpful and professional.

Clasificación:

5.0

Entire staff is always so pleasant! Thank you for all of your help.

Clasificación:

5.0

Killiam (Asst. Manager) went above and beyond to get our issues resolved, she is great. Unfortunately The Rancho Dominquez CA location has still not resolved our issues.

Clasificación:

2.0

The payment was never taken off credit card like soppose to every month.making payment late and you locking me out every time..staff rude and lacking in customer skills.always waiting over 30 min..

Clasificación:

4.0

The policy that prevents forklift use after 4:00 is inconvenient.