Comentarios del cliente para U-Haul Moving & Storage of Carson City
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Carson City
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Philip A. en
Hard to say, friendly staff, quick check in/ check out reasonable price equipment ...
Rita H. en
I was very surprised that I needed to replace the fuel. I thought that was included in the 79¢ PER mile fee. So my "okay" rental turned into a "so-so" rental. Otherwise, the truck was great, the people were outstanding.
Roger J. en
Employee Donovan was very helpful and polite.
Josiah C. en
Staff was friendly and welcoming. Very helpful.
Joanna B. en
Don't rent out broken/non-functioning equipment
Kenneth W. en
I rented an 8’ truck to haul a pop-up trailer. Luckily I checked just before pulling out and there was no hitch. I went in and he apologized but made me buy a hitch. And then return it for a refund. Upon return, it took 20 minutes to get my money back for the hitch.
John K. en
I'm so very disappointed with this location. The last couple of times we rented a truck from this location they dont have what we reserved. We have had to go to a different location and pay extra mileage. Some of the staff will completely ignore customers
robert L. en
- I was charges for utility dolly and never broke seal or used it. They said they were not authorized to give refund but acknowledged that $14 was owed to me. Never did get refund. - Had additional charge to credit card for $13.30 on 6/30/19 but did not see until showed up in crd card statement. Don't know what it is for. If for gas;ine, I filled up around one mile before U-haul before getting there. - Please call me at 920-562-9458 and inform me how I can get refunds for both of those over-charges.
Sandra G. en
Helpful fast friendly
COLIN W. en
We were really impressed with the comfort and smooth ride of the vehicle rented to us.
Jacob C. en
If you need exact size trailer go for the bigger one
eldon c. en
Fastest I've ever been unloaded... Not even having to get out of my truck....
Robert T. en
I was told to return the truck to the location I picked it up. I returned there and the guy helping me said the paperwork that was done yesterday was not right and I need to return it to a different location. And that I needed to do it. I still can't figure out how this became my problem. I reluctantly did it.
Dorothy C. en
The price changed from the time I talked to someone over the phone and when I began talking with the local movers...higher than originally quoted. The 1st delivery, pick up and final delivery were moved to a day later, the final delivery date changed twice. We packed the boxes tight but they slam the boxes into each other so hard that the shelving units I had put in there were crunched on the corners and actually had the nails pushed out. That was a hard impact to do that. BUT I will say that the people at the local stores on both ends were really good. Very accommodating and helpful. The manager of the Riverside, CA shipping company did give us a sizable discount because of the mess we had over price and dates. And that was very much appreciated. Our items, for the most part, arrived save and sound. Nothing was broken beyond a simple repair. It took a lot of patience and many phone calls to accomplish our move and not sure I would chose UHaul again.
Bruce E. en
My biggest complaint about renting the trailer was their notification system on availability. I was notified of the change in location pick up 45 minutes before that store closed, not giving me enough time to pick up the trailer. This resulted in a 60-mile round trip delay in loading. I'm more timely notification would be appreciated in the future.
Debra M. en
The clerk who help us. Was rude when I was going to ask a question she told me to call 800#. She really needs some people skills.
Michael G. en
Everything was taken care of properly.
Andrew M. en
Staff seemed a bit cranky. The vehicle was fine.
James S. en
Checking in to get the trailer was terrible...it took forever.. and I did it on line the day before....
SIRI M. en
I needed a cargo van for a round trip - long distance. The extended days and miles plan available was just perfect. Van was quiet and comfortable. Ready on time, just a few minutes with my reservation. Overall, couldn't make it a better experience.
Dave D. en
Trucks/vans windshield inside/outside filthy, not enough employees to cover customers, confusion with C.S. Reservations versus actual store, none knew what the other had in inventory to make reservation!! Fucking Bullshit!!,
Inder S. en
Great!
Russell C. en
Very friendly and helpful staff
crystal z. en
Everything and everyone was great!!!
Jessica B. en
First, I will not be using the mobile check-in option again because it actually took more time than just going to the counter like I normally do. I got there, followed the steps and the truck I assumed it was sending me to had no numbers on the bumper (at least that I could find) like the app said. I went inside and couldn't find anyone...even yelled "hello" a few times. That's when I noticed the little "can't find my truck" link. It gave me another number to look for. This one I found, but it was blocked in by another truck. I went inside and someone who worked there had just arrived so I asked her and she got the keys to both, moved the blocking truck and gave me the keys to my new one. I finished the checkout process on my phone and was good to go. The truck itself was clean but did smell like cigarette smoke. I don't blame UHaul for that, they can't control what people do in their equipment. The oil change indicator was on the whole time, but that doesn't necessarily mean it was overdue. When it was time to return the truck it was extremely busy and the line inside was almost to the door. There was only one person working the counter so for every person returning something she had to go outside with them to finish the process, leaving the rest of us standing there waiting even longer. A second person could have made the process a lot faster. Thankfully, the truck I was returning was in the way (because the line of vehicles and trailers was so long when I got there, and the parking lot is not designed to handle high volumes like that) and the guy working outside had to come get the keys from me and move it. When he came back he took me out to the truck and finished the checkout process for me, even though I was the last one in line. Not a great experience overall, but not terrible enough for me to write this place off completely. But again, I have written off the mobile checkout completely and do NOT recommend that.
James W. en
Just a quick comment. The air conditioning was non-operational at the location. The guys at the store said it had been down 2 days. Seems that's something corporate should be more responsive about.
William B. en
The vehicles sliding door stuck open because at least Three corroded un lubricated door rollers. After lubricating rollers the door was able to be closed.
glenn a. en
Great service thanks again, this was my 4 th trailer I’ve rented from your company over the past 6 months and each time is been a pleasure to have worked with you all! I would recommend your company to family and friends! Thanks Glenn Anderson
crystal z. en
Staff is awesome helpful and friendly. They do look like they need more help (short staffed).
paul c. en
The Auto Transport rachet required special attention, in order for it to release on the strap.Fortunely, the the Drop off location personal had a pair of channel locks, to turn the axis, thus unwinding the strap.
melanie g. en
It took 40 minutes to rent a trailer in which I have rented numerous times from a different location. It took 2 minutes to hook up and go!
Thomas V. en
Great service
BOB B. en
Overall experience was very good!
Daniel M. en
We left a piece of a bed frame in truck 1/2"X2"X6' that we needed and returned to pick up the same day. I was charged $30 for cleaning for that piece accidently left in truck. We swept out the truck and restacked blankets as we did two days prior when we rented a truck. I was also charged $18 for fuel when in fact I topped off the tank with just over four gallons of fuel. I have the receipt. Drove less than 50 miles. Exact same trip two days prior. Put in the same amount of fuel on that trip and was not charged. I would appreciate my credit card refunded for these charges. Thank you.
Richard V. en
Your damage inspection method using photos transmitted to customer's cellphone is terrible. It is virtually impossible to view any detail on the photos in bright sunlight. Trying to revert to buying the damage waver insurance, I find I must go back to the office the start all over, a process that took 30 minutes in the first place because the computer was locked up..
James C. en
The gentleman that helped us when returning the truck was very kind.
JANELLE F. en
The staff was friendly and helpful. However, there were only 2 people working on Friday morning. I waited 30 mins in line behind 3 other people. The person at the counter would have to fill out the contract, ring up the person and then run out to the vehicle to do an inspection. Very inefficient and it caused a bottleneck at the counter. When I left after being helped, there were another 3 people waiting in line. Perhaps they need to reevaluate their system and/or hire another person for weekend mornings. Otherwise, it was a good experience. The van was comfortable and sufficient for our needs. Thank you.
Paul J. en
Trailers was beat up. The roof leaked when driving in the rain. I always have to wait too long to rent and the rental process takes too long, especially just to rent a cheap trailer.
Nicholas H. en
Mile High Movers were the best movers we have ever had !
BILL C. en
The staff worked well together as team to help not only me, but the other customers, to get us our equipment as smoothly and efficiently as possible. And when I returned the trailer back later that afternoon, Craig Collier was just as friendly and efficient at getting it checked back in so I could be on my way. Thank you again Craig, great job!
Paul M. en
Associate was more knowledgeable than the reservation associate.
jason w. en
We had a reservation and it took over 30 minutes for us to get checked in and hitched up to the trailer. We wanted to upgrade to a larger trailer and had to wait in line for another 15 minutes only to find out they did not have a larger trailer. We brought the trailer back after 3 hours of use to drop off. The service guy unhitched the trailer and said we were good to go. I asked if we needed to sign anything and he said No. He would log it into his device. So we left. Today, one day after the rental, we received our receipt of the rental charges. For some reason, Uhaul charged me for two days rather than one. We only had the trailer from 10am-1pm. So I called the business number only to sit on hold for almost 20 minutes waiting for someone to answer. Once I did get someone, they redirected me to customer service because of a billing problem, only to wait another 15 minutes on hold. Finally able to talk to someone. They noted my claim and said they will submit the claim to management. It will take 3 business days to resolve issue. Unbelievable. I will be not be renting from Uhaul again nor will I recommend this location. What a hassle for three hours of rental time.
Kathy w. en
It wasn’t you but our original rental was at The Oddie Blvd. location up in Reno. We got a notice the day before that we had to pick up in Carson City instead (what happened to our reservation?!?) a 30-minute drive away. That put us over our original miles planned, meaning we had to pay for the extra miles of going to CC.
Matthew S. en
Although we had registered for express checkout, had to wait for an hour to get the truck because other customers had not pre-registered. Not very efficient, and it took a hunk of time that we had available for the move.
Peter H. en
First two trailer wiring didn’t work. Third one worked and that was the one rented.
Jack G. en
Helpful and cooperative. Clear about van and cost.
Mikal H. en
Great return experience. Staff was appalled that I was given this truck for this journey.
Patrick K. en
Have the equipment available at location in Gardnerville, Nv at local store. Ended up driving 24 miles one way to pick up trailer. Local store would have been 1/4 mile. Local dealer had the trailer a day before.
Daniel M. en
My experience was above my expectations. Great service.
DANIEL B. en
BAD SERVICE,WOULD NOT ANSWER PHONE!!!
Curtis B. en
Get a newer mc trailer
Erik C. en
All good thanks
Laura M. en
So helpful!!!
Ray K. en
We reserve an item in advance, and it is never there when promised.Is this a way to run a company? They just don't care!
Patricia B. en
I put a truck on hold for the next day at 7am. I was running late and tried to call 2 times to say I was late but I still wanted the truck. I got a machine and no person ever got on line. IT REALLY PISSED ME OFF.
Christopher F. en
Awesome people to work with thanks again
Frank P. en
The personal attention made to me was professional, trustworthy, from the start to the drop-off. There again I was met with another helpful attendant to revive the truck and help me with a rental car. Thank you all.
JEANETTE F. en
Excellent service!
Dann W. en
My experience was great. The staff was quick and professional. I was in and out with very little wait time and the price was reasonable. Thanks.
Narciso D. en
Time scheduling and time management. All the employees are great!
Kirstin L. en
I picked up my rental truck and had reserved it online. I reminded them that I had paid for a utility dolly. When I got to my destination, I opened the back and there was no dolly so I had to go back and pick it up, which was very frustrating due to the fact that your company charges by the mile. Also, the tire pressure monitor light was on. When I returned the vehicle the gentleman asked me if I had any issues, and I told him about the tire pressure monitor warning, and he said "Oh well its broken." As he yawned and checked in the vehicle. It was a really bad experience this time around.
john n. en
The van smelled like pee inside.
Kathleen F. en
Very efficient and friendly.
Anthony D. en
Average rating is for poor customer service. Staff in the store does not return phone calls and the answering service is the absolute worst. It took several calls over 2 weeks to cancel contract.
Howard S. en
Parking is a bit haphazard
Wilma F. en
Truck needed wipers
Darrell M. en
Computer issues when we checked in. Took probably 20 minutes
Randy W. en
reserved a 26' truck one week before pickup. went to pick up on Tuesday, Aprill 30 and was told they "had an issue" with this size truck and it was not available. I had movers scheduled from Reno that morning at 9am and needed a truck. Was offered a 20' foot truck @ a $5 discount by Killian Alexander, the manager at this facility. This size truck took FOUR loads and cost me an additional hour of movers charge!!! I found this manager very inept and incompetent and rude. I did not get a call before picking up my RESERVED truck . WHAT WAS THE ISSUE? My reservation given to another customer? I will not use this facility again and recommend this manager be terminated.
Rodney W. en
Not much selection in the lot at the time we rented. Luckily they had the size truck we needed at that time.
Linda M. en
Have the item I requested available. Being able to get ahold of the location if you have an issue. Was delayed taking items to my home for 2 1/2 hours so tried to call to see if I could have an extension to bring back time. Had to call 800 number was told no trailer was already reserved. Got neighbors to help unload trailer into garage. So that I could take the trailer back. At location was told there was no reservation since they had extra trailers of that size
Rochelle B. en
I had confirmed a truck and when I got there they did not have a truck for me. I drove 300 miles and packed up my mothers 4 bedroom home. They said I could pick one up in Reno at 3:00 p.m. Sunday. I needed to be home in the Bay area then. I left and dispatch called me and said they would find one. He called back and one had just come in early to the Carson facility I was at. The did every thing to get it right. Very nice people.
Kent M. en
Faster computers and software ?
RIchard k. en
Mile High Movers were an enormous help!
John K. en
I am not comfortable that your employees used their personal phones to take a photo of my drivers license for your mobile application. That could too easily lead to identity theft. I will not allow that to happen again. I may take my business elsewhere.
Ronald H. en
No problems
Tom M. en
Very efficient and fast return service.
Linda R. en
The truck I received had poorsteering..staff said maybe out of alignment. Not a usual occurrence, but it was a little Narly driving. Overall this facility is great.
Albert A. en
Overall great experience!! A+++++
Laurie P. en
The personal experience is GONE. You have to go outside with an app on your phone to register the mileage and damage to the vehicle yourself. That takes about 15 minutes or so. Then I was still over charged for the mileage even after I had to take a picture of the odometer an upload. What happened to CUSTOMER SERVICE.
Dennis S. en
Whenever I spoke with your person on the phone, I was told that the store was open until 7:00. Whenever I arrived at 6:35, there was a man inside but the door was locked. I wanted to discuss the whole rental to avoid extra charges for being a short while late but he waved me away through the closed door so I dropped the trailer myself as he observed from inside. I have rented from U-Haul for more than 50 years and this is only the second time that I have had a bad experience from beginning to end of a rental. I will be back but will be closely monitoring to be sure that bad service is not a new trend. And it continues . . . . I just clicked on your "use our contact form" and got this: We're sorry, the link that you clicked on could not be served. We are experiencing a temporary delay due to high volume. Please click RELOAD and try again. We apologize for the inconvenience.
Charlie E. en
We rented a trailer on Thursday 11th of April around 2 p.m. and returned it no later than 24 hours later on April 12th at 11 a.m. but we were bessell to charge 3 days. My wife saw an extra $59.11 deducted last night from our checking account start. So we called this morning and our son who had brought it back said that the person receiving the trailer that we rented said :"It's okay I'll take care of it you can just leave". So ithe return wasn't recorded by the person receiving it because :"We were so busy"- until April 13th Saturday, per our phone call to the person on the phone at U-Haul. We need our checking charge reversed for the extra time because it ended up being they charge for 3 days, and we had possession of the trailer for less than 24 hours
John N. en
when we rented a U-Haul trailer we were told that we could get one month free storage when we got to our location. We were not allowed 1 month free rent have a storage unit.
MICHELLE C. en
I am not happy with the storage part. I let staff know when I moved out and yet I was continually asked to pay the storage for 6 months after that.
Noya G. en
The staff and managers were terrible.They wouldn’t work with me to get access to my pods past 4pm and then left them outside, uncovered for 3 days. Mice got in a some point. Terrible customer service.
Helen K. en
My overall U-Box experience has been very poor from A to B. The icing on the cake was this location loading my U-Box BACKWARDS on the trailer. Truly next-level incompetence.
Jody M. en
Thank you!
MEGAN P. en
Steven and the other staff here were amazing. I had a predicament that isn’t a usual everyday problem and they helped reduce the stress all together. I appreciate their help so much.
Brinda S. en
you all are awesome, thank you
TERRI H. en
Killian was reemarkable. We had so many problems with the 800 Customer Service people. When we arrived in Carson City she took on the problems created by them & made it right.The staff there is great
bobby b. en
Great kids
Scott T. en
You didn't have reservation You didn't want to honor the free month for truck rental Staff was rude
JANET J. en
Very well maintained, easy access and very knowledgeable and helpful staff. Would highly recommend this facility.
mike c. en
Very nice and Professional. Sheila, I think this is her name in the office was wonderful. Thank you again.
Brett H. en
GM Stephen was rude and threatening due to errors made by uhaul not us.
SHIRLEY M. en
I always use U-haul
Jim W. en
The staff are not well supervised. Felt like a hangout for people than a job.
Thomas M. en
The Facility was fine but I don’t understand why my u-boxes could not be shipped to Reno. It’s not the facilities issue. It’s U-Haul logistics that was troubling.
january r. en
The wait time to turn in the truck was over an hour. The storage unit we had ordered and confirmed via telephone was not available, and the manager insisted we pay more to have two smaller units.
SUSAN K. en
Very busy but efficient. I no longer need storage. Thought I had called and cancelled.
ALEX B. en
No issues.
Chris A. en
The desk person was unprofessional, sucking on a bottle of coke mid-conversation with customers. Couldn't get up to help another customer find something; we assisted the customer. She pointed.
DARRYL A. en
My comments are too many to list here. I have filed an official complaint with Corporate in the form of a physical letter as well as an email to Customer Support.
Kimberlee B. en
Staff was very helpful and professional.
Ashley M. en
Entire staff is always so pleasant! Thank you for all of your help.
Linda M. en
Killiam (Asst. Manager) went above and beyond to get our issues resolved, she is great. Unfortunately The Rancho Dominquez CA location has still not resolved our issues.
Jason B. en
The payment was never taken off credit card like soppose to every month.making payment late and you locking me out every time..staff rude and lacking in customer skills.always waiting over 30 min..
Noah R. en
The policy that prevents forklift use after 4:00 is inconvenient.
Rafeal B. en
None