El cliente no dejó un comentario.Hunter B. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Carrier Circle
Syracuse, NY 13206
(In between James street and Carrier circle)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Trailers need washing off, when returned after a snow stormColey H.
El cliente no dejó un comentario.Joel D. | Overall Experience
to many fees, 25 dollars for cleaning fees ? just some snow. buy UhaulMaikel L.
Excellent serviceGerald s. | Overall Experience
I rented a truck 10 miles into my trip had a engine light go on, at that time it was 9:00 pm so instead of loading up I made 2 trips as to not burden the truck. When I asked for help with credits on milage I was told no.... NOT HAPPY as I did not want to get stuck in the middle of the night for equipment that was subpar. The driver door had to be slammed closed to even closeGarry T.
Everyone was extremely helpful and things were done in a timely manner.evelyn D.
My brother had left a couple video games in the U-Haul, when I returned it I didn't know. He went back to ask for them and they told him twice the truck was empty, when my brother gave up and went to the car someone came up to him and said I hoped you wouldn't come back so I could keep them.Tyler C.
I was very happy with the customer service at this location. They were very polite and professional. Thank you Uhaul!Brandy T.
El cliente no dejó un comentario.Gary A.
I want to commend James, the manager...he was always pleasant & could easily figure out a solution (when the UHAUL 800 number made mistakes, over & over!). He went above & beyond when my moving crew, along with myself, left behind slats for an antique bed. He placed them in a Safe area vs the dumpster.. it took me a couple of days to even realize they were missing. I'd use this facility again in a heart beat. I'd like to mention Jack too...he searched high & low, including the dumpster on my behalf.RENEE S. | Overall Experience
El cliente no dejó un comentario.Dawn F.
my complaint is the cost.Kimberly C. | Overall Experience
James was excellent and very customer oriented. A rare find in todays customer service market. TYKevin F.
Picking up my truck rental at this location was incredibly easy. I was able to pick up my rental an hour early and they even had the truck waiting right outside the entrance when I arrived! The employee who helped me was very kind and walked me through the process of taking all the necessary pictures, which I really appreciated. As a first time renter, the help and patience was just what I needed so I'd highly recommend this location!Brynn O.
Van was very clean. Staff was efficient and easy to work with. Only precaution which I forgot to mention to them upon return was the dashboard light came on before we returned it saying oil change should be scheduled. We only drove it 17 miles, but no problems, easy to maneuver and drive.Marge S.
El cliente no dejó un comentario.KEVIN L.
Peter was great , truly a customer friendly person . I will always go back there due to Peters service !!!Andrew V.
Very friendly staffMichael S.
Service was excellent I was in and out very quickly.THOMAS M.
We were able to access what we needed, as well as the movers were able to access what they needed in a timely manner. The price is reasonable and we were satisfied. Thank you so much for what you provide for the community Karyn HerrmannKaryn H. | Overall Experience
El cliente no dejó un comentario.Timothy C.
El cliente no dejó un comentario.Jayson D. | Overall Experience
El cliente no dejó un comentario.Tareona M.
Employee Peter Arnold was very very helpful!lori v. | First Impressions
All I’m waiting for is a free month on my storage sense I used the uhaul and my money back from returning the truck in two hourskristen s. | First Impressions
Great big location. Easy to returnMICHAEL A.
El cliente no dejó un comentario.AMBER R.
James Johnson was a great host!Gerald s. | First Impressions
The only problem I had was the truck kept sikip and it cut off. And delay my movers. Overall everything was good.sandra J.
These guys were on the ball!!Brad E.
El cliente no dejó un comentario.Wendy H.
I like that u-haul had the size truck I needed. I got the right advice from right person who knew how to locate and refer me to the right place.juanita S.
It was easy to reserve online. Pick up and drop was quick and easy I recommend it highly.Hayden H.
El cliente no dejó un comentario.misti f. | First Impressions
Mr. James Johnson and Ms. Cassy Lopez were exceptionally helpful and supportive during a very difficult period for me. Having left deplorable living conditions with my former roommate and having difficulty finding a new apartment, I spent two months in a hotel uncertain of what the next day would bring. Mr. Johnson and Ms. Lopez were supportive, reassuring and informative. Indeed, they helped me through to the other side. Now I have found a new home and will forever be grateful to the wonderful staff of U-Haul of Thompson Road. Thank You.Anthony G. | Overall Experience
El cliente no dejó un comentario.Gina S. | Overall Experience
Easy after hours drop off.Craig G.
El cliente no dejó un comentario.Philip C.
Very good peopleJOHN D.
El cliente no dejó un comentario.Cameron M.
El cliente no dejó un comentario.DAVID H.
professional and help entering buildingScott M. | First Impressions
Awesome Service,Beautiful StaffKaren D.
Girl I dealt with when renting was rude and uninterested in helping figure out why she had a total that was $40 too high. Turns out she was renting to me for 3 days rather than 2 and wouldn't look into anything beyond "Well thats what the system says you owe" After hooking it up, I check ed it shortly after and the coupler was loose, which I had to tighten to be safe. Uhaul as a whole is generally great but every time I rent a trailer I have to argue with someone about extra daysbryan B.
El cliente no dejó un comentario.Dorrie R. | Overall Experience
The two gentlemen who were working where very helpful and friendly. I would recommend to family and friends.Timothy D.
El cliente no dejó un comentario.Mary M.
El cliente no dejó un comentario.Frank B.
Explained our problems with the truck, but basically told not their responsibility, responsibility is at pick up.... Service was friendly and quick, so sad NO ONE cares about quality service and reputation these days.....Mary S.
El cliente no dejó un comentario.leslie L. | First Impressions
The service was excellent. Pick up and drop off was done in a timely fashion.Gregory H.
The U-Haul team were friendly and helpful.Lila N. | Overall Experience
The hidden charges for renting a truck are the reason why I wont use uhaul if I dont absolutely need to. It says 20 bucks on the truck but ends up costing over 50, thats just shady business but thats on par with my experiences with this company.Ryan B.
OkRICHARDPAUL JR G.
El cliente no dejó un comentario.John F. | Overall Experience
Had appointment for hitch and trailer wiring installation for 8:00AM. Work was started at 7:50AM and completed within promised time. No toilet paper in men's room.kim C.
Even if you return van with the same amount of gas that you pick up they will charge you extra amount for gas you don't have where to complain also if you want to extend a days you are charged 50% moor than regular priceSafet A.
Nothing everyone I felt with was great and treated me like I was a regular customer. Great work guys!bob G.
Very professional and CourteousRICARDO B. | Overall Experience
Everything went perfectThomas F.
Great peopleJohn K. | Overall Experience
This whole self service thing is such a freaking hassle. Get it together y'all. I've been a valued customer for years and this newly implemented system is ridiculous.Patricia L.
El cliente no dejó un comentario.Evan B.
I have rented trucks and trailers from this location quite a few times over the last year and always had a very good experience. David CastaldoDavid C.
Mice droppings and my plastic bags were chewed in by miceJames W. | Overall Experience
El cliente no dejó un comentario.Robin D.
El cliente no dejó un comentario.Melissa N.
Only had one problem I was told that if I returned truck earlier I would get refund when I inquired at the uhaul place they said I wouldn't. Not sure why I was told I would then told no.Richard M.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Bruce B.
Issues with them mixing up gas levels on the 2 trucks, they inverted the levels so caused a problemJOHN M.
Excellent serviceWilson O.
I wasn't very pleased with renting this time.. 2 weeks before my move ..2 days before pick up of the truck we got phone call truck was available size or location. So had to get smaller truck 20 miles more from my house pick up.. not sure if I will be using uhaul again.. my cell is 315-882-2118 would love to talk to someone about this thanks Peggy DavidPeggy D.
Allow for mileage from closest uhausl to my home. I was sent to furthest away from me. That's not fair to customer.Adrilla J.
Everything went great easy check in and easy check out. Everyone was pleasant to deal with and I would definitely go back. Thank you for your services they were definitely benefit to us.Karyn H.
El cliente no dejó un comentario.Belinda S. | First Impressions
El cliente no dejó un comentario.Marylyn A T. | First Impressions
Matt was wonderfull at the Thompson Rd location , so was the girl, forgot her name...laura-lee B.
New-to-me location. Extremely prompt service and pleasant.Eric A.
I requested six packing blankets and gave a pick up time of 8:30 am online when I placed my reservation. When I picked up the truck I was there at 8:30 and the sales person put down 8:00am as my return time. They also did not place the blankets in the truck. I had to go back in to ask for them. Kind of frustrating.Karel B.
El cliente no dejó un comentario.Meghan E.
El cliente no dejó un comentario.Omar R.
Fast easy check in. Truck was very clean.Thomas S.
Great serviceJoy B.
El cliente no dejó un comentario.Daniel N.
El cliente no dejó un comentario.Brian C.
El cliente no dejó un comentario.ANAISAARGENTINA R. | First Impressions
El cliente no dejó un comentario.Clarence C.
El cliente no dejó un comentario.Thomas H.
El cliente no dejó un comentario.freddie B.
Good customer service, van was nice and clean, pick up was easy and drop off easier.Nona J.
El cliente no dejó un comentario.Ellie D. | Overall Experience
El cliente no dejó un comentario.Ahmad B.
Good support and quick attention to hookup.philp D.
El cliente no dejó un comentario.Aaron W.
honor your commitments. I booked a gooseneck hitch install for 8/2 back in july. when I arrived I was told the parts were not there and they had no idea when they would arrive. We drove 2 vehicles over 20miles for this news - I was not informed by uhaul that the parts were not there. I was told to return several days later - and again the parts were not there. the hitch was ultimately installed but not until I raised hell about the service and at least 20 phone calls. I would not recommend uhaul to my worst enemy. your phone system is incredibly ineffective. it is centralized and no matter what number you call and the people who answer have no idea the status of your install. I was told twice that a manager would call me - never happened. I hope your rentals are successful.Rick C.
The staff was friendly and helpful from the start!!!Clifford H. | First Impressions
El cliente no dejó un comentario.samuel c. | First Impressions
The rent is a bit highLenworth D. | First Impressions
I was happy with everything.Lynn P.
El cliente no dejó un comentario.Karen W.
El cliente no dejó un comentario.WILLIAMJOSEPH B.
El cliente no dejó un comentario.Sydney S.
El cliente no dejó un comentario.EDWARD B.
Trailer was not ready, luckily we have trailer experience because inexperienced people sent out to wing hooking it up can kill people. Was sent out to find it etc after no one was in the store with several people in it for over 15 min. Zero inspection on tow car. If they had I wouldn't of passed (fixed it at home) but other people towing incorrectly can hurt people. Young Kid we returned the uhaul to was great.Marissa Y.
El cliente no dejó un comentario.Stephanie M. | Overall Experience
El cliente no dejó un comentario.PATRICKJAMES M.
El cliente no dejó un comentario.larry R.
El cliente no dejó un comentario.John N.
Pickup and drop off went smoothly. I was a little confused by the "local" one-day versus "cross town" multiple day option when I requested a 4 day rental. Staff at the location and in traffic are great. Thompson Rd is the office I prefer in Syracuse NY.Jim H.
Overall, a very pleasant experience. The operation was clean, the people;e were great, and the process was seamless. Thank you, U-Haul.Richard M.
El cliente no dejó un comentario.Christina L.
El cliente no dejó un comentario.donna D.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Brendan F.
El cliente no dejó un comentario.Joel S.
El cliente no dejó un comentario.Brian G. | Overall Experience
My experience was great! Very friendly and helpful staff!David D.
I waited almost 3 hours because they only had one person working. Luckily the person ahead of me gave up and left otherwise so I would have as well.Stephen P.
El cliente no dejó un comentario.Edwin C.
I had an 11am appointment. I sat in the store waiting. They did not begin working on my vehicle until 3pm. 90 minutes later they drove my car out with the hitch installed and my exhaust broken. I had to drive to a mechanic to have them repair my exhaust for $100.stephen E.
El cliente no dejó un comentario.John S.
The car trailer didn't have any breaks! Very dangerous!Philip M.
U Haul change the pickup on me and it added 20 Min's to my drive.Mark P.
The ripp me off on the priceadil A.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.James L. | First Impressions
El cliente no dejó un comentario.Michael E.
El cliente no dejó un comentario.Jesse J. | Overall Experience
El cliente no dejó un comentario.TARA C. | First Impressions
El cliente no dejó un comentario.BEKIANNE C. | Overall Experience
Everything was fantastic. The only issue was with a couple of the bay doors not available. It appears they needed repairs.Richard C. | Overall Experience
El cliente no dejó un comentario.Tracie b. | Overall Experience
El cliente no dejó un comentario.Loisa O. | Overall Experience
Everything worked out great for a 3 month storageMary R. | Overall Experience
El cliente no dejó un comentario.Brian G. | First Impressions
We forgot our key James at the Thompson circle location was so helpfulSTEPHEN M. | Overall Experience
El cliente no dejó un comentario.Peter Q. | Overall Experience
It was a large facility clean environment. The rental rate was better the several other storage facilities in the area. The automatic garage doors were a little problematic Other the that no problems. It was a great service and will use it again.Gary R. | Overall Experience
We had a wonderful experience. This was our last move-in at Syracuse so we do not have additional storage needs. We will recommend this facility to others as it is close to the university, clean, and secure. Gracias.Alicia C. | Overall Experience
El cliente no dejó un comentario.ANTHONY F. | Overall Experience
El cliente no dejó un comentario.Lakiya H. | First Impressions
El cliente no dejó un comentario.Gongfang H. | Overall Experience
El cliente no dejó un comentario.phaedra w. | First Impressions
El cliente no dejó un comentario.Christopher L. | Online Move In
El cliente no dejó un comentario.Megan B. | Overall Experience
Easy online reservation, smooth check in and the staff was extremely helpful showing me the facility and how to get into my storage unit.Jesse J. | First Impressions
Used storage for a year. Great rate, friendly and responsive staff.Khadean M. | Overall Experience
The staff was wonderful.! Especially James!PENELOPE L. | Overall Experience
Thank you !jerry R. | Overall Experience
Very helpful staff that took extra time to familiarize me with their facility.BOC D. | First Impressions
El cliente no dejó un comentario.ruth p. | Overall Experience
This is our first experience with U-haul and storing things for our college age child. I didn't know a lot about the process and James was very helpful.Megan B. | First Impressions
Everyone working there was really nice and helpful.Casey K. | First Impressions
El cliente no dejó un comentario.Mark F. | First Impressions
El cliente no dejó un comentario.Favor E. | Overall Experience
El cliente no dejó un comentario.Kathy M. | First Impressions
The facility seems very well maintained and secured, the guy there was very nice and as helpful as he could be being the only guy on. Could tell he was a little overwhelmed but he did an excellent job maintaining professionalism and getting the job done. Could have used a little more guidance on how things work moving forward such as how payment works but it's nothing that we can't call on to find out. Working in retail I try to be more considerate and aware of situations as there are people who are rude and expect "fast food" type service everywhere they go and don't realize things take time and there were a few people like that in the time frame we were there and the employee managed it very well. Overall was a smooth experience.Austin Y. | First Impressions
Friendly, helpful staff.Christopher D. | Overall Experience
El cliente no dejó un comentario.Kelly P. | Overall Experience
El cliente no dejó un comentario.Kelly P. | First Impressions
El cliente no dejó un comentario.ELIZABETH A. | Overall Experience
El cliente no dejó un comentario.Barbara R. | Overall Experience
El cliente no dejó un comentario.Debra C. | First Impressions
Quick n easy. Friendly reception, assisted with last minute changes to a larger storage capacity. I love the fact that the storage units are inside n climate control, which by the way, is at an Xtra low cost fee, convient hours of entry, bathroom on site, Loading Carts w/wheels, for usage 1st Month free, appreciated the perk. Pricing was a bit lower than the average but very clean and efficient for my personal storage needs. Thank You U-Haul, Your the Best. Thompson Rd Location!Sondra S. | First Impressions
El cliente no dejó un comentario.Rylea R. | First Impressions
Everyone here is extremely helpfulpeter s. | Overall Experience
El cliente no dejó un comentario.joyce b. | Overall Experience
El cliente no dejó un comentario.James D. | Overall Experience
El cliente no dejó un comentario.Lyza y. | First Impressions
El cliente no dejó un comentario.Carina L. | Overall Experience
El cliente no dejó un comentario.Michelle S. | Overall Experience
Great 👍MICHAELP P. | Overall Experience
James couldn't be any more helpful! He is an asset to your company and you should be so grateful he is with your family! I will recommend your facility to everyone. Thanks Bob Proverobert p. | First Impressions
Just one incident, where there was a mixup in payments, but Mr. Johnson resolved that and I was very satisfied. Everytime i had to go the staff was excellent, would I use UHaul again, YES1!!Phyllis R. | Overall Experience
El cliente no dejó un comentario.MICHAELJ P. | Overall Experience
There was mouse crap all over my furniture chair.Paris B. | Overall Experience
lol the storage facility was okay but the office staff that setup my rental for a truck and units were completely incompetent. I was told I would have a truck drop off and storage unit in Rome Ny. But when I went there they didn't have any units available. I had to drive another hour to find a unit. That was a huge headache and real pain. I strongly feel your office staff will straight up lie to make a sale. I will not recommend uhaul to anyone.Chris S. | Overall Experience
El cliente no dejó un comentario.dorothy d. | Overall Experience
Great facility as far as storing your belongings, staff not so much. There were times I came and couldn't find staff on site for assistanceTAJOURA W. | Overall Experience
El cliente no dejó un comentario.frankie c. | Overall Experience
El cliente no dejó un comentario.Chaonaine M. | Overall Experience
El cliente no dejó un comentario.Dean A. | Overall Experience
No complaints. Y'all didn't do anything wrong. The kids that moved back during the pandemic have moved out and taken their stuff with them. Thus, we don't need the space anymore.James R. | Overall Experience
El cliente no dejó un comentario.Clifford M. | Overall Experience
El cliente no dejó un comentario.Shy M. | First Impressions
El cliente no dejó un comentario.JANISHA G. | Overall Experience
El cliente no dejó un comentario.dibyendu d. | First Impressions
El cliente no dejó un comentario.Capri t. | Overall Experience
El cliente no dejó un comentario.DEYANIRA H. | First Impressions
Staff was very friendly and helpful.Ron F. | First Impressions
El cliente no dejó un comentario.Daniel K. | Online Move In
El cliente no dejó un comentario.DEBORAHL S. | Overall Experience
El cliente no dejó un comentario.katherine p. | First Impressions
Wait times at the front desk were sometimes ridiculously long, but workers were very nice.KELVIN B. | Overall Experience
Great staff, friendly and helpfulPAUL B. | Overall Experience
Due to the situation at this location (stolen trucks). You did a great job with all the people there to pick up a truck.La Rue V. | First Impressions
Always a nice experienceMichelle L. | Overall Experience
Wonderful. Moved from the Bronx and the experience at that Uhaul location (2800 white plains road) was horrible. This was a refreshing experience .Khadean M. | First Impressions
El cliente no dejó un comentario.Paul B. | Online Move In
I am very happy with my storage unit. And your service man at the counter was awesome..excellent customer service, he should get a raise.LORIANN M. | First Impressions
El cliente no dejó un comentario.Edward W. | Overall Experience
Besides the convenience of having a climate controlled storage unit, I think the other part I love is not having to unload in the rain. We have certainly had out share of rain this spring.IKA K. | Online Move In
I had the best experience at the U-Haul on Thompson road especially with the staff after my move-in date and the manager James made it so comfortable and happy to help during my 5 months using their storage facility. I highly recommend storing your belongings at this location.SHERRYM G. | Overall Experience
El cliente no dejó un comentario.Amber T. | Overall Experience
Computer system is very slow and not inefficient. The attendant had to keep starting over because it would restart on him. I was there for over an hour. It would also be helpful to be open for the office longer than 7pm. It was an inconvenience multiple times. We had 2 large storage units for about 2 years while our house was being built and everything was great.RYAN M. | Overall Experience
Stephanie was helpful in getting the truck we needed for the job! Having one month free storage was also a nice added perk of renting a truck. Smooth transitions.Theresa O. | First Impressions
El cliente no dejó un comentario.Gene V. | Overall Experience
The employee was very helpful and did a amazing job, multitasking from counter to outside help.ERICKAA A. | Online Move In
I stopped in a few weeks ago to reserve a storage unit, and the process was simple. However, when I showed up yesterday there was no reservation to be found. The person helping me (I think her name was Stephanie) got me set up with a storage unit pretty quickly and got me one in a good location, so no harm done. Everything was quick and easy, the storage units are clean, and the carts for moving things are very convenient.Sadie S. | First Impressions
All the people were helpfulSTEVENB S. | Overall Experience
El cliente no dejó un comentario.Paris B. | First Impressions
El cliente no dejó un comentario.Daud A. | First Impressions
No commentmary L. | First Impressions
The manager and staff at this location are truly caring and professional. I highly recommend doing business with them anytime.PAUL B. | First Impressions
Every time I come and rent equipment it is always clean and fully stock with supplies and staff is super friendlyTerry M. | First Impressions
Staff was extremely helpful and friendly and knowledgeableTerry M. | Overall Experience
The entire staff including the manager James is very helpful and efficient. I would definitely recommend this place to my friends and familyIKAROSA K. | First Impressions
El cliente no dejó un comentario.Gene V. | Overall Experience