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Michael OCustomer Reviews for U-Haul Moving & Storage of Carrier Circle
Testimonials From Recent Customers
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Personnel very professional and very quick at getting things done paperwork wise and answering questions.
EVELYN CFacility was very easy to find. Lots of parking spots available. Attendants were very friendly and helpful. Our rental van was clean and had a full tank. We had used the online app so all of our paperwork was in order. Return was fast and easy.
Patricia ANot a thing everything was great
STACEY AStaff members were wonderful. They were patient, kind, and competent.
BRIAN LThe customer service was great. The processing time was quick.
MICHELLE AEverything was excellent
PHYLLIS RFriendly & knowledge. Highly recommend!
MACKENZIE ENothing Best Uhaul I have been to, and I have been to several. Great service, quick, don't keep you waiting., nice parking lit to park a car safely.
VERNON MI love U-haul !!! Always a great experience. Always have what I need , very accommodating and great pricing !! U-haul user for life !!
ANTHONY FThe mileage and fuel levels were incorrect. If I didn't take a look to verify the mileage and fuel levels I would have been charged for extra miles and gas. Your agent was very helpful and willing to make things right. Thanks for posting your sign reminding customers to verify that the truck is in good condition, gas level and mileage before leaving. Make sure you confirm the mileage and gas level before leaving.
LISATEEN MThey’re very polite, the best service that I have ever renting… thank you very much
NELSON EWhen I arrived at the store one of the employees behind the counter appeared less than friendly implying that the equipment I was there to rent was already reserved. The reservation on it was mine so she was somewhat correct. This same employee than was having a Facetime conversation with someone on speaker phone right at the front desk. I just felt the this was not appropriate. The trailer I used than would not release one of the straps for the wheels. The hardware was rather rusty and did not seem to be maintained. The other side appeared it had been replaced and worked flawlessly. As I only had a short window to use the equipment I was forced to use with only one strap. Issue was reported on drop off
DAVID CJames Johnson and his team provided a great service. I recommend everybody uses them and I'll tell everybody to use them if I can give more than five stars I would.
AARON SHad an extremely positive experience with a very friendly and helpful employee at the desk.
Patrick KVery convenient to get to price was pleasant safe environment and carts were on the money
Khalila A | Overall ExperienceAll reps were pleasant to deal with. The equipment was was in excellent condition.
Edward SBe decent to your customers and not try and charge them for insurance they don’t need to pay for in the state of New York.
ROBERT LEverything went very smoothly from pick up to drop off. I can't think of anything else that could have improved my rental experience.
PATRICIA AEverything was easy!!! Staff was great
Shane BEverything was great!
Edward LI have used the truck rental and storage before, always a pleasant and convenient rental experience! I would highly recommend them!
Janet V | First ImpressionsStaff were great and easy to work with. Everything was ready to go and drop off was just as easy.
BRENDAN TEverything went very well. I have become a regular user of UHaul. Admittedly, $500 to rent a 10' box truck to drive to Cape Cod is not cheap, but the quality of service is very good. I manage investment portfolios for a living, and am seriously considering adding a position in UHaul.
WILLARD LTruck was old and drivers seat very uncomfortable. Right side mirror would not hold its position, no cruise control. Drivers seat belt very uncomfortable.
Paul PThey have been an excellent between storage and vehicle rental in recommend this facility to anybody that needs storage
Ray G | Overall ExperienceMy truck was given to me when it was BELOW empty and had the gas light on. It was very irritating but other than that everything was ok.
RILEY HEveryone was really friendly and helpful. Highly recommend
KENTON GThe gentleman I worked with had a name tag that said he was the owner of that location and he was fantastic to work with. Would definitely recommend this to anyone I know that needs a U-Haul
SCOTT WGreat workers, friendly and knowledgeable
MATTHEW JThe mirrors move when driving, made for quite a stressful ride when having to switch lanes. Employees and location were excellent!
RACHEL MOur service counter representative was wonderful and quite helpful. Very much appreciated him and his attention to supporting our needs, quickly, efficiently and with "real care". Its refreshing to get service with a smile and courtesy with willingness to help. ¡Gracias!
JOHN RJoe D was very professional and polite and efficient.
JOSEPH GExcellent experience!! Will rent again from U Haul.
Michael LThey were very helpful in setting up the tow function but the truck needed maintenance and that was nerve wracking given how far we were driving
Julia PNothing Service was excellent as always
VERNON MGreat customer service and competitive pricing.
Joel GNothing. Everything was perfect! Very helpful and thorough!
ANDREW SThank you for clearing in the car.
Saw WStephanie was a HUGE help!!!! I'd recommend going there to everyone!!!
Elaine DIt was excellent!
Joseph CStaff was excellent... very helpful and courteous. Trailer performed exactly as it should.
TIMOTHY JExcellent service. Thank you.
WILLIAM PExtraordinario servicio al cliente
JAMIE KThere was a mouse contraption outside of my unit that made me nervous. But my overall experience was excellent.
rosalee s | Overall ExperienceGlad they bring the truck right to the office and that there is no charge to drop the truck off after 7 pm. This is very important for safety reasons especially when it's a lone female returning the truck at night. Very professional UHaul location.
EVELYN CThe employee I worked with, Chelsey is the name on the receipt, was professional and very knowledgeable.
MARY EJames and his team take very good care of us.
EDWARD BNothing it was smooth and easy
VERNON JMy vehicle didn't accept the default hitch assembly that was recommended. The staff were able to locate a hitch version from another facility which fit my vehicle and still get it installed in the timeframe they'd originally estimated.
Darrell NMore keyless vans.
EDUARDO MI have had several experiences with this location... 2" hitch installation; mounting of electrical hookup to hitch at a later date; rental of a larger open trailer to haul a riding mower; rental of a small trailer for a snow blower pickup Service at the counter, in the shop, and for pick-ups and returns were always very expedient, and the people helping me were very knowledgeable and courteous!
Vince BJames ans stephine are the best customer service that I ment would rent for this local uhaul all the time live James Johnson and stephine at uhaul on thompson rd in syracuse ny.
ANTHONY EStaff and ownership at this facility are terrific. They bent over backward several times regarding some difficulties I had scheduling my move. I'd give them all the highest rating.
Daniel P | Overall ExperienceGreat place. Great people. Great experience.
Joesph D | Overall ExperienceIn general, this was the best organized U-haul location we've dealt with. For an improvement, about the only thing I can think of is that you increase the staffing at the site. The people we dealt with with were polite and obviously working hard, but it seemed to us that they were stressed from having too much to do. (However, I have to add that it may have been because somone didn't show up for work.)
NEVILLE WThe truck we reserved was not available, and we reserved a furniture dolly which was also not available.
MICHELE JWhen I waited in line, it took forever to check out because the people behind the counter were just chatting with friends so it was a bit annoying.
JAMES AThis location was great. Super simple drop off.
John VAlthough accommodating to me coming in at last minute, as I had to wait for my friend's truck, the original attendant was not able to answer my question about why the renal cost was $117 when I told him it was being returned same day. Should be around $50 a day is what I was told. He was unable to tel me it was a flat rate. In addition to that, we had to stay over night in the states., again, because, upon returning to my vehicle with the dolly, the ratchet straps didn't fit over my tires. They'd been cut, and the facility was closed. He sent us out at unsafe trailer. The owner offered an extra day of rental at no cost, which meant nothing to me, as I was returning it same day. Even after I told her that, she just kinda shrugged and walked away from the counter. Not impressed. That was a huge inconvenience. I was visiting from Canada, and had after already having spent $400 in rental cars for the week, and the repair shop for my car, and the tow company, telling me I was gonna have to wait til Monday. I realize none of this is the fault of the owner, but I should've been offered a discounted rate on the flat, one way fee.
CHRISTINA HThe best location to rent from. The gentleman inside are very kind and you're in and out with no problems whatsoever. Never had any issues with any of the equipment either. This is the best place to rent from.
ROBERT BDEAD BABY MICE IN MY CLOTHING!!!!!
SHANE MGreat service! I would highly recommend it to anyone in need.
Martina S | First ImpressionsJames Johnson and the rest of the staff very courteous and helpful. Peter
peter s | Overall Experiencevery helpful staff
Daniel P | First ImpressionsGreat staff. Clean and flexible hours
Quadir D | Overall ExperienceThompson Road U-Haul excellent establishment, .having an autistic is a handful in itself, but to have employees that treated him nice was very special thank you great job.
Andrew B | Overall ExperienceStaff was friendly and very willing to help!
David V | First ImpressionsThe price was perfect. The front desk people were very helpful. I was happy to know that my items were safe and secure.
HELEN G | Overall ExperienceHelpful staff!
Steven N | Overall ExperienceI've actually enjoy going there to get my painting tools. Clean, welcoming, secure. People are friendly and go way above above and beyond to help. One of the Best customer service I've seen in a while.
Gabrielle S | First ImpressionsSuper-clean large facility with load-in bays to keep you out of the weather, very convenient to the highway. Friendly, helpful staff and a complete array of moving supplies!
David A | First ImpressionsI wouldn’t recommend anyone to
rodney b | Overall ExperienceThe staff made the process very easy and was intuitive of each customer and even my personal needs and offered a unit that would be more convenient for me. I definitely recommend it to anyone who is interested in storage.
Kimberly J | First ImpressionsThanks for the help with getting this set up.
Sherilyn S | First ImpressionsVery well maintained facility. Nice staff people. All questions were answered with detail and patience. And the price is very good. Definitely will choose here if I have need.
Zhen T | Overall ExperienceThe whole staff in this location is awesome, professional, accommodating and very nice people. They really care about their customers and they are very organized. Thank you to James and Chelsey!
Iris B | First ImpressionsI thought all was good until I went and got all my stuff a year later. Mice had been in my unit and ate a chair and ruined it. When I opened the door I found a dead mouse and there was mice poop all over the place. Not good. Should do better then having people's stuff ruined that pay $100 a month for storage.
Hollie G | Overall ExperienceGreat service
Donald C | First ImpressionsHad movers empty our storage room. Your staff was amazing. They opened the lock for the movers, they were able to get in and take care of everything
STANLEY G | Overall ExperienceStaff was very friendly and accommodating! Only gripe, I would have preferred 24 hour access. Everything else was everything once could ask for. Very clean, temperature maintained, and convenient.
Gary M | Overall ExperienceJust Thank you .
Susan R | Overall ExperienceAs I have been using this space over the last year and a half, I have noticed increasing amounts of mouse droppings in my unit. I could see where mice had been in some of my boxes due to the presence of droppings and chewed packaging in addition to lots of poops on the floor. In the past year and a half, I was always in a hurry to get in and out due to my work schedule out of town. I, finally, notified Management yesterday and was moved to a new, clean unit. I, recently, returned a rental trailer expecting to have a month free rental. I would like that free month applied to the month of March since this is my last month in the space and I had to move due to all the disgusting mouse poop. I plan to remove all I things the end of the week into another U-Haul trailer.
Melanie S | First ImpressionsThe staff was very nice and helpful.
jeffery b | Overall ExperienceStaff is rude and commits violations of the law harassing and stalking people.
NICHOLAS H | Overall ExperienceOur gal that helped us Friday was knowledgeable and helpful! She's a keeper for sure!
David L | Overall ExperienceJames runs a great facility, he has always been very helpful as well as all his employees. I use this facility for rentals of equipment whenever possible.
Gene V | Overall ExperienceNice guy did a great job explaining everything to me. I'm sorry I don't know his name he was African American
Latawana W | First ImpressionsStaff went beyond what I expected , always helpful and understanding, I would use this facility again and again. Thank you for being great
PHYLLIS R | Overall ExperienceWonderful staff went above and beyond!!!! Would give more stars if I could!!!!
Tyrone R | First ImpressionsEveryone we worked with was fantastic but
STANLEY G | First ImpressionsGreat staff with so many customers not knowing what they are doing ! They.really help everyone to the best customer service !
MAX D | Overall ExperienceThe facility was well lit & very clean. The entire staff was very helpful & pleasant. We found absolutely nothing wrong with this operation! Thank you to all the people involved!
Debra C | Overall ExperienceTruly appreciated renting from UHaul
john b | Overall Experience¡Gracias!
KIMBERLY A | Overall ExperienceI would rate excellent, if it wasn't for deceiving, impersonal Jack. Manager Johnson was very helpful, and professional
MARK D | Overall ExperienceGreat service from the staff and she even gave me a convenient space
DANIELLE M | First ImpressionsThe greatest staff I ever met, within a U-Haul industry. Excellent!
Lloyd R | First ImpressionsIt's a basic 10 x 10 space, same as most others. Glad I was able to get one
David V | First ImpressionsSo far I've used this facility 2 times and it is the best storage place to use. Lots of room very accessible. Very affordable. . I'll be back next summer
Gary R | Overall ExperienceExcellent customer service
Leshonda A | Overall ExperiencePerson that checked me out was excellent sorry that I didn’t catch his name the entire facility was extremely clean and efficient
Donald C | Overall ExperienceLady at desk was super busy as she was the only one working with a lot of customers however she helped everyone in a timely fashion
Shanette L | First ImpressionsI've used this facility twice and both times, they upsold me because even though I made a reservation, they had run out of the storage unit size that I requested and had to give me a larger unit (and also charged me the price for the larger unit.). There is also a mouse problem and there were quite a lot of mouse droppings (along with dead mouse) in our unit.
Alicia H | Overall ExperienceRat droppings all over our belongings and in boxes.
Christine N | Overall ExperienceMr. Johnson was great! Walked through how to access facility, security protocols and how to lock the unit. Very detailed and helpful throughout the process.
Robert S | First ImpressionsVery assistive staff!
KIMBERLY A | First ImpressionsJames and his staff were always extremely helpful, friendly and professional.
Kathy H | Overall ExperienceJames was a very helpful person
Gina S | Overall ExperienceI was very pleased with the storage facility and the staff was very accommodating. I appreciate the fact that the facility is climate controlled. I would definitely use UHaul storage again if the need arises and have already recommended it to others
Jeanne I | Overall ExperiencePleasant moving in experience. Stephanie was great!
Jamie C | First ImpressionsGreat facility and staff.
Jim C | First ImpressionsReserved truck & storage online was told online with reservation 1st month move in was free. Upon picking up truck it took an 1/2 hour to process contract, so I lost 1/2 of rental time. When arrived at storage facility employee was new and left alone in office did not know how assist me. Another employee walked in and was very rude and kept stressing that I was not getting the 1st month free although I had screen shots of my reservation and the info provided via email.
Makeba B | First ImpressionsThe only issue I have is the alarm goes off every time I open up my storage room door. I am checked in so I have no idea why ??
Hollie G | First ImpressionsHas been our go-to for storage ever since our daughter started college there. Always available and staff always helpful. Will keep coming back.
Mary R | Overall ExperienceThis was the only facility that had the right size room available at a reasonable cost. It provided inside climate controlled and first floor access and security
Gary R | First ImpressionsService was remarkable and the person who took care of us was wonderful
Donald C | First ImpressionsStaff and GM very nice place was clean
Jerome W | Overall ExperiencePete was GREAT! Super helpful and very pleasant. Thank you!! :)
Nicole C | First ImpressionsOverall great service!
Steve N | Overall ExperienceI felt confident my items were secure during my storage room rental at the Thompson Road, Syracuse location during my 4 month delay of moving.
Lou E | Overall Experience