Comentarios de los clientes para U-Haul Moving & Storage of Carrier Circle

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Carrier Circle

Clasificación general:

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Hana w. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kimberly C.
Clasificación:

Place was spotless and well organized. The man who hooked up the trailer could not have been more helpful!

GREGORY W.
Clasificación:

In past years, I have been able to rent a truck k for more than 24 hours. I NEED the truck for more than 24 hours. During the registration process, I notified the clerk that I would not be returning the truck within 24 hours. I would be returning the truck during the early afternoon. He acknowledged my concern an said it could be changed on UHaul's end. It was not. During thos morning I received a call asking for my ETA. I advised them of my previous discussion. This is only the second worst rental I have had with UHaul. The worst was when I rented from a location that no longer a UHaul agent. I have other options and may explore them after this incident with UHaul.

Colleen L.
Clasificación:

I am not sure what was put or used in the cab area to “ freshen the environment “. It was horrific. I drove the van one way about 1 1/2 hours with the driver window half way down and still had a headache. There was no “ little tree” type air freshener or scent thing to be found. I'm guessing something was sprayed or placed in the air system because it would not go away. I will smell the vehicle before I rent again. The employees were great at both locations.

Michelle S.
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El cliente no dejó un comentario.

Tina B.
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Better place to drop off key

michael F. | Overall Experience |
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A very well ran and clean facility

Aristina W.
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El cliente no dejó un comentario.

Cynthia H.
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my vehicle had dirty windows inside and out had the man wash them and delayed my trip by 45 minutes very disappointed

BRADKEITH L.
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Staff friendly and helpful.

Walter B.
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El cliente no dejó un comentario.

ROBERT G.
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Awesome positive experience! The best Uhaul rental experience I have had. Friendly knowledgeable staff, clean easily accessible location. Super efficient checkin and check out. If you need to rent Uhaul in Syracuse, this is the only place I would consider! Thank you Thompson Road Team!

Taylor H.
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Everything was absolutely wonderful, with the exception of one employee inside without a mask on, and another who kept letting it drop below her nose and mouth.

THOMASE B.
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Lower your prices or let cargo vans go one way

SARAH G.
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El cliente no dejó un comentario.

David H.
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El cliente no dejó un comentario.

James M.
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The team was friendly, accommodating and fast. What else can you ask for? I appreciated the manager at 6:50AM letting me in! Also greeting me in return.. well done.

Chaonaine M.
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El cliente no dejó un comentario.

david L.
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Overall a great experience, clean truck & knowledgeable staff!!!

Debra W.
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Customer service and equipment was excellent!

Donald S.
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El cliente no dejó un comentario.

MEL T.
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El cliente no dejó un comentario.

Richard D.
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El cliente no dejó un comentario.

Donald P.
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More personnel on weekend for vehicle drop off. Really, really pleased.

Emily B.
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Describe better where to drop off truck

Rosemary S.
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I cant think of anything..I was pleased and impressed by my whole usual experience.

Nancy H.
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Reserving a truck online was easy as was the pick up of the truck and returning the truck.

Russell H.
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Make it free, you have covered everything else.

Aron R.
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El cliente no dejó un comentario.

Evette W.
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The manager provided excellent service. I was suppose to pick up a Uhaul through 24 Self/Serve in East Syracuse. After several attempts of trying to log on, I was unable to get the code. I was using the truck to pick up Food Boxes for a food giveaway and had to be there at a certain time. The operator told me to go to Thompson. I explained my situation to the manager at Thompson I did not get his name(he was a black american male) he said, "he would do everything he could do to make it happen" and he did. This guy saved the day and many people received food boxes. He was kind, attentive and efficient. Thank you

CARL O.
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El cliente no dejó un comentario.

Matthew L.
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Check that the equipment is road-ready before renting it out.

Mary I.
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El cliente no dejó un comentario.

Michael M.
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Very quick and simple process.

Gene V.
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El cliente no dejó un comentario.

Daniel M.
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Friendly and good customer service

Bruce A.
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Everything went quite smooth. The guys I dealt with were efficient and great.

ted S.
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James was very helpful and patient as I changed my original plans of renting a tow trailer to renting a truck.

KEVIN MICHAEL M.
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El cliente no dejó un comentario.

Matthew G.
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El cliente no dejó un comentario.

Maureen J.
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My first time renting with U-haul and it all went very smoothly!

george G.
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James was the gentleman who helped me with the return. He was excellent and personable. Also a great asset to U-Haul.

ELLEN B.
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El cliente no dejó un comentario.

MARK C.
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El cliente no dejó un comentario.

Nicole D.
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Everyone was fantastic. Helpful and knowledgeable.

Denzel R.
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I think the vehicles should have more room for the driver. The steering wheel was touching my stomach after I adjusted it to my liking. I was still able to work with it but I'd like to see more of your vehicles with more room in the driver seat. Thank you

Sean T.
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El cliente no dejó un comentario.

Zachary J.
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El cliente no dejó un comentario.

SHOSHANAR M. | First Impressions |
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El cliente no dejó un comentario.

CHANDA H.
Clasificación:

Our truck was not there at the Teal ave location.They waisted 1hour of my time looking for the truck. Only to send me the thompson location. There was no compensation for my inconvenience. It caused a two hr delay which I had to pay movers just to sit there and wait for me. also payment was not able to be split onto two cards.

Thomas M.
Clasificación:

Too far away from home. Didn't offer us anything since we had to drive an hour to pick up and an hour home and pay fee for using thruway. He knew we were not from that area. Also because of mask used I did not understand him very well. Especially to fill out another form after we picked up. My husband didn't say anything . Should have made sure the dent in bumper was noted when we picked it up. It wasn't so we got another charge to fix it.

Gregory K.
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El cliente no dejó un comentario.

Larry B.
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El cliente no dejó un comentario.

Susan V.
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This was a very inconvenient drive. I had reserved the truck from the Camillus location and was called the night before to say it would not be available and that I had to drive to Auburn or East Syracuse. VERY inconvenient. U-haul should move the truck and not cause the customer to drive all over to get the vehicle.

Nicholas D.
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El cliente no dejó un comentario.

casey G.
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El cliente no dejó un comentario.

tony R.
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El cliente no dejó un comentario.

DANNYCALVIN B.
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El cliente no dejó un comentario.

Joseph M.
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Staff was very professional and took great care.

Scott I.
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El cliente no dejó un comentario.

CHAS L.
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The trailer we rented leaks. Soaked several belongings.

Laura R.
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El cliente no dejó un comentario.

David H.
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El cliente no dejó un comentario.

George D.
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El cliente no dejó un comentario.

FRANKL JR T.
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El cliente no dejó un comentario.

Michael L.
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El cliente no dejó un comentario.

Twana P. | First Impressions |
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El cliente no dejó un comentario.

Katherine M.
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Had AWFUL experiences with both movers I booked through Uhaul. The movers in providence left halfway through the job and the movers in Syracuse were also extremely unprofessional

Bridgette D.
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El cliente no dejó un comentario.

KAREN P.
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El cliente no dejó un comentario.

DAVIDP S.
Clasificación:

El cliente no dejó un comentario.

WILLIAMANTHONY J M.
Clasificación:

Every UHaul employee I interface with at the 3-4 different UHaul branches I use in the Syr. area are all gruff, rough characters who seem to hate customers and certainly don't treat them in a professional manner. Who are the managers that hire these people? What are your standards and screening processes?

Frank D.
Clasificación:

El cliente no dejó un comentario.

Colleen L. | Overall Experience |
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El cliente no dejó un comentario.

William H.
Clasificación:

Improve the pricing for ome way. Shouldn't have to be double the price of round trip.

Keith S.
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El cliente no dejó un comentario.

MATTHEW D.
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The guy at the desk both days was super friendly and helpful. He's a keeper and should get a raise. The truck sounded loud and like the engine was having trouble and going to conk out but it did the job.

Al D.
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I was over charged for this rental after coming from Ithaca, NY to pick it up. I had a terrible experience.

Addison B.
Clasificación:

great service, easy in and out. no wait time

Jeffrey F.
Clasificación:

Jason was excellent, however it took i hour and ten minutes to process my rental on a Sunday. The online pickup kept having errors and when i got to the front desk the system was soo slow the customer service rep almost called the head office for support. As soon as 10 o'clock hit. I literally had my rental processed in under 5 minutes. Really need to improve the computer system on a Sunday and at the end of the month.

MICELLE L. | Overall Experience |
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This is the 2nd year we have used this facility for our daughters dorm storage. We are very pleased with the location and cleanliness of the place. We will be back again this year after schools done.

Erin H.
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El cliente no dejó un comentario.

Travis K.
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Friendly staff and clean facility.

CLYDEMICHAEL B.
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Excellent customer service from James at drop off.

Michael D.
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The trailer was super clean! Check in went quickly thanks to doing on line pre check in.

Robert W.
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El cliente no dejó un comentario.

Madison K. | Overall Experience |
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El cliente no dejó un comentario.

Patricia T.
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Resolve technical issue with link sent to phone that would allow customer to document condition of rental equipment prior to departing site. Link consistently failed with error msg, even after restarting phone twice and repeated transmission of link by uhaul staff.

Barry P.
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El cliente no dejó un comentario.

TIMURN V.
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El cliente no dejó un comentario.

JAMESA L.
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The contract was messed up after my return showing a person James A Lawson and his cell and his email. My credit card was on there and need to ensure that only my 6*12 with ramp and the $11 insurance was charged

Norman K.
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El cliente no dejó un comentario.

John N.
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Staff was great. I'll rent this location if I need a truck again.

Daniel G.
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I rented for 1 day the system defaulted to 2 days because I had the trailer for a few minutes after 24 hrs. This happened even though the trailer was return as soon as you opened. It was taken care of promptly, but seems as though I shouldn't have needed to go through the exercise.

Dale H.
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This location is like night and day compared to the Teall Avenue location. The people are always helpful! Keep it up.

RICARDODAVID G.
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Ensure that you have the correct sized truck that i reserved so I don't have to make trips. I reserved a 26', got a 20'. Had to go back for the things we couldn't fit on the 20'. More time, more gas, more hassle for me as I lost half my help.

Christopher B.
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El cliente no dejó un comentario.

Cheryl R.
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James went out of his way to provide us with exceptional care. He was friendly and very informative. He thoroughly explained everything that we needed to know about hitching up the trailer and he went back to the office to grab additional tools (as our Jeep was very old and the hitch a little corrosive) to safely and securely fasten everything together. As it was our first time ever renting a trailer, James was very patient and took the necessary time to make sure that everything worked as it was suppose to (lights etc...). Like I stated earlier, James went above and beyond to provide us with excellent customer service.

Rhonda H.
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Make sure items are in stock before allowing them to be reserved. Luckily, Mr. Johnson was so helpful and canceled the furniture dolly I had reserved. He was also attentive and pleasant.

Nancy K.
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Cheaper rates for one way rentals.

Michael C.
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The gentleman that helped me was EXCELLENT! He got my trailer, and the trailer for the customers before me, hooked up in the pouring rain without any complaint. The process was easy and simple. I don't remember his name but I'd like to tell him “Great job!”

RAFAEL V.
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Keep up the good work and great personal

Jordan H.
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El cliente no dejó un comentario.

THOMASJAMES C.
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El cliente no dejó un comentario.

Nichole H. | First Impressions |
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El cliente no dejó un comentario.

Robyn M. | Overall Experience |
Clasificación:

My storage was not as secure as I had hoped . My soon to be ex-husband seemed to be able to enter , take and or move things out of it, (nothing in my storage belongs to him ) and he did not have a key or permission from me to get into it.

John K.
Clasificación:

Very easy and fast

Della S.
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El cliente no dejó un comentario.

Thomas R.
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Very helpful ..

Randy M. | Overall Experience |
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I was very disappointed in the fact that I was required to pay for the complete month when we only were in the unit for 6 days of the month. I realize it probably is covered somewhere in the small print of the contract. But to me is a very dishonest business practice to charge for time not used. Many other providers would pro-rate the fee by amount of days used. I will strongly evaluate if I ever use U-Haul again.

Tiegist A. | Overall Experience |
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El cliente no dejó un comentario.

Gretchen H. | First Impressions |
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Staff was super polite and helpful. Storage unit was clean and easily accessed. Truck was easy to drive and readily availabe.

Alexis S. | First Impressions |
Clasificación:

The best service at the most difficult times.

Brystal N. | First Impressions |
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I have no complaints about the staff. Both of my visits to the facility they have been helpful and professional. It also appears to me to be a well kept facility. My only complaint is that both times I have gone they seem to be having system issues causing everything to move very slowly, having to re-enter information because the system is not cooperating, etc. This lead to long wait times and I have to imagine your employees and other customers get frustrated. You really need to fix these system issues!

MICELLE L. | First Impressions |
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El cliente no dejó un comentario.

David W. | Overall Experience |
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couldn't have been better.

linda a. | Overall Experience |
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Friendly and efficient- great operation!

David W. | First Impressions |
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everyone was courteous and professional. very pleased.

kristen s. | First Impressions |
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The representative we worked with was fantastic, friendly, and got our move going smoothly for us. The free month of storage has no strings attached, and is a godsend.

PAUL S. | First Impressions |
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Your personal were pleasant and helpful.

James R. | First Impressions |
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The facility is clean. The staff was professional.

Kori S. | Overall Experience |
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Best, cleanest, nicest employees!

Linda C. | First Impressions |
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The staff at the Thompson Rd location is always amazing.

Michael A. | Overall Experience |
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very clean and well lighted and secure. had an issue when trying to close out our unit but problem was taken care of quickly

Lila N. | Overall Experience |
Clasificación:

Not at this time.

marta r. | First Impressions |
Clasificación:

Very helpful, great location and facility

Faith S. | Overall Experience |
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Guys were pleasant n professional..will definitely be back if I ever need to move again or to rent a storage unit...place was clean n nice...I'm a very happy customer!

Steven M. | Overall Experience |
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I loved everyone I worked with for this. Moving is a stressful process and the folks at the carrier Circle U-Haul made it way less stressful for me!

Lilibelle T. | Overall Experience |
Clasificación:

They are the best !!!! 👍😊 Thank you so much!!!

gary b. | Overall Experience |
Clasificación:

Slow service, never enough employees to assist, overpriced

Chris M. | First Impressions |
Clasificación:

The guy who help was great, made my day with how easy he made it for me after the day I had been through already. Hands down the absolute best experience I've had with uhaul in 20yrs! Thanks You!⭐⭐⭐⭐⭐

Michelle L. | Overall Experience |
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Very Happy with the storage unit

Lilibelle T. | First Impressions |
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Very helpful and very knowledgeable and so nice! Thank you!

Teniesia H. | Overall Experience |
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Storage rates are ridiculous. They dont prorate so you lose out money if you move early.

Susan R. | Overall Experience |
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We greatly appreciate the free month that same with a trailer rental. It was a life saver!

izabela J. | First Impressions |
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I did not get the name of a gentleman who took care of me, but he was extremely helpful and patient. Very informative as well. Very positive experience.

Susan R. | First Impressions |
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Great customer service and immaculate premises.

mellisa c. | First Impressions |
Clasificación:

I am very happy with the service I received at U- HAUL. THEY ARE GREAT.

Michelle L. | First Impressions |
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Will be using this facility again for storing my daughter dorm room stuff that doesn't need to come home with us.Kori was very helpful and very nice.

susan c. | Overall Experience |
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We used a brand new Uhaul storage place so it’s very clean and all of the staff are friendly, helpful and kind. It was the one nice part about moving.

susan b. | First Impressions |
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Kori Gray was very helpful and professional. The facility is clean and dry.

Oretha S. | First Impressions |
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Move in was swift and easy :) .

Owen M. | First Impressions |
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Great Experience and very nice worker at the Syracuse drop off. Would definetly use again.

Jackie B. | First Impressions |
Clasificación:

Corey was extremely helpful during my visit and went above and beyond in providing excellent customer service. I couldn’t be more pleased.

Carlotta B. | First Impressions |
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The gentleman was very helpful on helping me pick the right size unit for what we needed. We appreciate all his help. He was very friendly. Great Work.

LINDA C. | Overall Experience |
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Staff was excellent

david c. | Overall Experience |
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The people that work there are very help full. Will use this facility again.

Heather G. | Overall Experience |
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This has become my favorite UHaul store. Everyone that works there has been so nice and extremely helpful! I moved out of state but I still recommend that particular store to my friends back in Syr

Patricia T. | Overall Experience |
Clasificación:

I would highly recommend Uhaul of Carrier Circle. The facility was extremely clean and well maintained. The staff were very helpful and friendly.

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