The app was the worse experience for self service I've had. It took the staff less time to get me my truck while waiting on the customer rep through the app. The app kept saying I put the same phone number in for a secondary number that I did for the reservation when I didn't. Not recommending the app. The staff saved this experience.Jordan H.
Customer Reviews for U-Haul Moving & Storage of Byron Center
Byron Center, MI 49315
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.JERRY G.
Everything went good. Great experience, have more respect for long haul truck drivers.WESLEY JAY S.
The staff made us feel very welcome; they were great. The facility was clean and well maintainedROSCOE D.
I was happy with the ability to pack and unpack the truck in the garageJULIE H. | Overall Experience
Customer did not leave a comment.James D.
I was very pleased with the whole experience that I had other than the key drop box. The vehicle I was returning had a key phob connected to the key and it wouldn't fit into the drop box. I tried prying on the box to be able to properly drop my rental off and the door fell open and that made me very nervous for extra charges. Other than that, it was as close to perfect as you could get!EDWARD S. | First Impressions
Customer did not leave a comment.Arthur H.
Just a little assistance in dropping a cargo box trailers as all are not mechanically inclined when instructed to just drop and go. I was fine but I can see someone who are clueless a little confused on what to doJAMES MONROE L.
convenient and simplicity with digital check in/outEzekiel C.
Customer did not leave a comment.Roscoe D. | First Impressions
Customer did not leave a comment.Christophe B.
Customer did not leave a comment.Cathy N.
Customer did not leave a comment.Christopher S.
Very dissatisfied. The whole experience was ridiculous hassle and frustrating. The employees at both the pick-up and drop off locations gave inaccurate information and lacked any customer service skills. To improve service, U-haul should hire and train employees to be able to use your computer system properly, enter the order correctly, and answer questions when the order on the printed receipt does not match the order showing on the online reservation. Also, when the rental truck is returned, the employee checking the vehicle in should advise the customer that the full amount will be charged and the prepaid amount will be refunded in 3-5 days. I was told the difference would be charged (full amount minus the prepaid amount) would be charged. Employees at both the pick-up and drop off locations provided false information, could not answer specific questions regarding the order with respect to the drop off location, date of return, and mileage charges. Would recommend using Penske, Budget, or ANY other rental company instead. Even if the cost is more - it would be worth it to avoid the terrible experience provided by two separate locations of U-Haul.Beverly B.
Wish I could access my climate control storage 24/7Peggy G. | First Impressions
The guy working their was very nice and polite. I will be back.Jack M.
Customer did not leave a comment.SCOTT RICHARD R.
In addition to the inconvenience caused by poor inventory management, and driving 2 additional hours to make up for it, I was charged an extra day for each piece of equipment - for 3 extra hours of use.Joseph A.
Customer did not leave a comment.Christopher N.
Customer did not leave a comment.Zachary B.
Great staff!!!Larita L. | First Impressions
Only one guy working. He was very conscientious & personable. He managed to keep everything running smoothly at this large location, but there clearly should have been another staff member on a Sunday early afternoon.John D.
Customer did not leave a comment.Sarah R.
They seemed at times to be short staffed in the retail space which caused slow service.MARY K. | Overall Experience
Customer did not leave a comment.NICHOLAS ROSS W.
Would have been nice to have been refunded for the time I wasn't using the space.Gigi C. | Overall Experience
Customer did not leave a comment.Michael S.
Iam very pleased with the out come.THERESA LOUISE M. | First Impressions
My box arrived later than scheduled but the staff especially Lori went above and beyond to help me.Annette C.
Customer did not leave a comment.DANIEL C.
Terrible commuication. Terrible service. Would not utilize ubox service again.Sarah C.
Busy place. Get a couple chairs in the waiting area.EUGENE W.
Everything is good just with little staff the wait is longer than anticipated but over all the manager Sonja is very accommodating and professionalANTHONY JOSEPH Z.
Customer did not leave a comment.Daniel B.
Easy self drop offKEVIN M.
I appreciate the service at this location.Joseph A. | First Impressions
Customer did not leave a comment.JUSTIN ROBERT B.
Customer did not leave a comment.MELISSA J. | Overall Experience
Although very busy the U-Haul staff took time to be sure check-in/out went smoothly and that I didn't feel rushed. The employees were very helpful and patient.Shanna J.
Customer did not leave a comment.RONALD W. | Overall Experience
Customer did not leave a comment.Shailendra S.
The vehicle I had you wouldn't want to drive very far ,it doesn't seem to ride very good.EDMUND L.
Customer did not leave a comment.THERESE L.
Bad 1st impression.. Staff not very friendly. I had an 8 o'clock reservation and I did not leave there till 9 o'clock. I waited well over a 1/2 hour before I spoke with anyone and there was no one in line. I definitely did not feel like a priority and would most likely rent from a different location next time. Other than that, the truck was fine and the check in and check out process was efficient.JEFFREY M.
Customer did not leave a comment.Kelly M. | Overall Experience
Customer did not leave a comment.MIGUEL ANGEL G.
Started out rough, but Sonya went out of her way to make it right. Thank you!Timothy N.
The wait was long, but I believe that is to understaffing issues. The GM assisted me on pickup, and was fantastic.Ian M.
The check in process is still long. Work on how to get the data you need quicker. It makes it difficult when there is a line of people and one person working. It seems that a users profile is not used by the checkin process and it should. an API call for the data would help so that data is populated faster and saved.Abraham J.
My adventure in moving was pleasant because of the uhaul staff at 68th St in Grand Rapids MI. Moving is psychologically sad stressful usu not voluntary no money fear of the unknown uncertainty and physically exhausting; clients appear at their worst when renting equipment to DIY their move usu late unprepared lost their license (customer in front of me said in an angry abusive tone, â€œI lost my license I got a picture of the frontâ€ my thoughts: ðŸ™„ dumb jerk that might not be legit & it's the barcode that's read & uploaded you hick idiot!) no credit card (again: meannatured disgruntled hick idiot) incapacitated (digital impairment devices should be installed AT THE ENTRANCE of the parking lot!) inexperienced incompetent (if you can't back a trailer or park a 15' truck then you shouldn't operate it); clients psychologically deflect these emotions onto family friends bystanders AND uhaul staff. Sonya kept a smile on her face and expertly got the hick idiot's situation resolved and somehow got him on his way so he could poison the day for others in his path. Then she cheerfully greeted the next 15 customers with courtesy kindness and deft capability. The cargo and cab of the truck I rented was immaculate: clean windows, new wipers, smooth OH door, awesome huge mirrors, the dolly and pads were stocked and available. My adventure in moving was pleasant because of the uhaul staff at 68th St in Grand Rapids MI. Thanks. P.S. to hick idiot jerks everywhere: if you can't be civil then get out.Joni L.
Ms Will was very knowledgeable and helpful. Wonderful facility.Kathryn L. | Online Move In
I had all my questions answered and appreciated the help. I never rented a storage unit before.Joan B. | First Impressions
Nice place!Lisa R. | Overall Experience
Process was easy and efficient. I plan to try the mobile option you are offering for checkin as well as the ride share. Keep innovating!ABRAHAM J.
Customer did not leave a comment.MARTINUS N.
Great customer service and friendly staff!Sonh C.
Customer did not leave a comment.Betty T.
Customer did not leave a comment.RAMON L.
Thank you.Abby G.
Customer did not leave a comment.Harriet B.
Customer did not leave a comment.Sally C.
Extremely helpful at drop off after a terrible experience with a one way rental. Highly recommend this facility.Janet B.
Customer did not leave a comment.CARL S.
The Manager and staff are top notch!Ronald K.
Still feel like I was over charged to being with and my ex- boyfriend dropped it off late I guess. And I didn't okay my bank to be changed anymore money either .Jennifer N.
The communication and follow up with this office was very poor. They delivered a day late and when is was not going to arrive as scheduled, nobody even informed me. I had to do a follow up call myself to ask what the status was. Little things like this made my experience with Uhaul unenjoyable.Craig C.
24 hour access would be better like most places.jordan d. | First Impressions
Friendly, easy, cleanLINDA S.
Customer did not leave a comment.Kaitlyn C.
Customer did not leave a comment.RODNEY JEAN S.
Customer did not leave a comment.TIMOTHY CHARLES H.
Felt safe there. Best DIY moving ops in Grand Rapids! 68th St GR, MI uhaul is the only store I use. Period. Woman managed and it shows: Thoroughly trained informed knowledgeable staff; excellent customer service; clean organized safe bright clearly marked equipment return signage and lanes; unlike the male uhaul Mgr up the road I have never experienced any snarky sexist comments or careless unsafe equipment hookup at the 68th St store. The self storage facility is HUGE and bright and clean. If it's moving you're doing go here.Joni L.
There was only one person at closing time so there was a bit of a back up and only 1 person working.Megan D.
Customer did not leave a comment.RODNEY M.
She said there would be plenty of carts and there was only 1 that would accommodate our boxes. The other was for skinny items like mattresses. We needed another wider one.Nancy K. | First Impressions
Fantastic Lady!!! Awesome service! Come early and be patient! You won't regret being patient!! Great job!!CHARLES E.
Customer did not leave a comment.Francisco R. | Online Move In
The employees worked as fast as they could to help customers. Good service.MARGARITA E.
Made it very stressful when Pu was delayed twice causing my container to sit at risk. Drop off at final destination was great. Driver was fantastic.Janell B.
Customer did not leave a comment.wendy m. | First Impressions
Customer did not leave a comment.TYLER RICHARD L.
Customer did not leave a comment.Dean M.
Customer did not leave a comment.Derrek F.
Very clean process. well run and set up for home movers.Jeffrey H.
Customer did not leave a comment.KAITLIN MARIE B.
Customer did not leave a comment.Joshua M.
Sonia Will was excellent. Nothing needed to improve.Daniel L.
When I picked up the unit it took over an hour too many customers and only one associate. The truck needed front end work it was a horrible driving vehicle for 270 miles. I would have returned it had it not been loaded.MICHAEL H.
Customer did not leave a comment.JEFFREY ALLEN J.
Customer did not leave a comment.ERIC MICHAEL C.
Customer did not leave a comment.Michael E.
The young man attending the location that day was very polite and very professional.Joseph A.
Customer did not leave a comment.David M.
Customer did not leave a comment.Timothy N.
No problems.Ben M.
Very smooth reservation and pick up processes, trucks are cleaned and well maintainedShannon A.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.Gidget C.
Customer did not leave a comment.Mark E.
Check the gas they like to rip off peopleScott V.
I know it's difficult these days to get help, but more assistance would be good for a quicker customer wait time. Again, the person helping me did as good as could be expected with how busy she was and little to no help for her. Other than that she was great, helpful and patient with a good attitude. Good for her! Don't see this when people are under stress.Thomas M.
Better customer service and less wait timeZachery E.
Returning equipment after hours with the app is a joke! On both occasions within a week, it would not upload the pictures of the equipment to show that it was clean. I couldn't finish the return using the app. If you're going to move people towards using it, you should make sure it works!ROBERT K.
Customer did not leave a comment.DANIEL LYNN R.
Was charged for two extra days When I dropped off the equipment before the time I rented forDaniel F.
Manager was really helpful and nice her name was Sonya out on 68th thank you.YOLANDA B.
The Trailer gate was kind of ghetto rigged but other than that not too badTY ALEXANDER A.
The class location for U-Haul in the area. Only detriment was only had one employee to take care of the whole operation, including storage rental, vehicle checkout, checkin, and logistics issues. She really needed more help.Peter H.
Not sure. I was very happy with my experience. All agents I came in contact with were superb, great, excellent. I recommend a promotion or a pay raise for the entire staff at the earliest possible opportunity.Arlin P.
Every employee at this facility was very helpful and got me in and out of there in no time.ALBERT B.
On line check out and check in work wonderfullyâ€¦. No lines, and easy! Truck ran great, much better than previous rental. Truck was clean, and work flawlessly. Will be back again in the spring when I transport stored items to my new home. Thank you!!Michael C.
Nice people, but so overworked and understaffed. I'm glad my schedule was flexible or this would have been a nightmare. My containers were delivered early but retrieved 7 days late. Waiting that extra time means that the grass underneath the containers died. My lawn's going to look strange for some months to come. I could tell they were working as fast as they could, but were barely keeping their heads above water. Experience with personnel: 4 stars. Lack of enough personnel: 1 star. That being said, I would use them again.Fred V.
You do not need to improve for anything,you guys greatISMAEL U.
LaNae rocked the transaction with professionalism! She’s the Greatest!Rebecca V. | First Impressions
I moved out. They never updated that I moved out. Now I get to waste another hour on hold as no one at this store ever answers the phone. I will never recommend UHaul. This has been a nightmare.Che M.
Customer did not leave a comment.ANTHONY S.
The general manager provides excellent customer service! She helped me fix a ground wire, and got me going. She's always been helpful and nice, and she's the reason I use this location over any others.ROBERT JAMES K.
It would have been easier if I had read all the instructions. LolLarry P. | Online Move In
Better communications and better customer service. We were told to expect the U-Boxes to be delivered to us between 9am and 4pm and on the day of delivery, we would be contacted and given an updated and much narrower time of delivery. On the day of around noon, we hadn't heard anything so we called them to ask about an updated time and they still said between 9 & 4. At 3:15pm we still hadn't heard anything nor had we gotten the U-boxes so we called again and this time they said â€œshould be there by 4pm or LATER.â€ So I told my wife and she called and they were being rude and impatient. I tried calling back and they were rude and impatient. My wife left a complaint with the complaint department. Hours after 4pm we still didn't get our U-boxes and we stayed awake waiting for them. We finally fell asleep and woke up the next morning to no U-boxes. They made us priority to get the boxes delivered to us first thing when they opened back up. The experience would've have been a whole lot better had they just communicated with us on what was going on and of course had they had better customer service. Also, we asked if they could contact the driver to get an update on our goods the previous day (the original delivery date) and they said â€œnoâ€. So that was strange. Additionally, because we didn't get the U-boxes on time, we had to reschedule our movers and I had to call-in and miss a day of work because everything got pushed back because we didn't get the u-boxes on time.Marquest S.
Customer did not leave a comment.Roger F. | Overall Experience
I had a beautiful brand new cargo van and it made the experience amazing. The GM at the location (Yvonne??) was fantastic and you are lucky to have her as an employee. She was a dynamo and I wish I could hire her. Other customers should know that you need to download the app before returning after hours.KIMBERLY ANN L.
Customer did not leave a comment.Justin H. | Overall Experience
Customer did not leave a comment.Kelly M. | First Impressions
Customer did not leave a comment.Esther V. | First Impressions
Customer did not leave a comment.JAN B. | First Impressions
Customer did not leave a comment.Roger F. | First Impressions
To begin we were guaranteed a 20ft truck (the only size that would work for moving to a new state) at a specific location nearby. The day before pick-up we were contacted and told that truck size doesn't exist at the guaranteed location and we could drive to a further location for a 15 ft truck (way too small!) They should've delivered the truck to our location instead of making us drive 3 hours round trip, taking 3 hours out of a workday and losing us that part of a days paycheck and wasting our time and stress. Once we got the truck unloaded and headed to the storage unit we'd pre-registered and that was included free with our one way truck rental, the trouble and headaches kept coming. We were originally given a 10x5 at another facility, but when we got to the unit, it's actual measurements were 5x5, even the worker said that happens, that U-Haul's dimension of storage spaces don't always match the dimensions they advertise them as, he measured it for us for confirmation. We had to call customer service (plus 15 minutes of in hold time) to locate another facility with the size we needed because the store was unable to look it up or call them. We had no way of double-checking with the new facility whether they actually had the unit available in that size, and the worker at the one we were at wasn't able to for us (ridiculous they can't call another store locally to check!). We had to blindly drive to the new facility. Upon arrival, check-in was smoothish. The young man wasn't thorough and missed some things we had to correct for him. Then he sent us to our unit and forgot to come unlock our unit for us so we had to go remind them we were there 30 minutes later to which the guy said he'd forgotten we were there. He didn't warn us of the sticky trap on the floor of the unit or point it out at all so I accidentally stepped on it moving something into the unit and ruined the bottoms of good running shoes. All of this made us late for our rented truck drop off time, and lower on fuel for drop off than we were supposed to be, we wouldn't have been if this hadn't all been wrong. Not only was this a drain on finite fossil fuel resources, it was a waste if our time, adding an additional hour of driving around for U-Haul's mistake. This all also made us so late that we missed a ticketed event and were unable to get a refund. Very dissatisfied with the company and the customer service as a whole for wasting at least 5 hours of our time, energy, and emotions.Heather P. | First Impressions
The manager and staff are very courteous and professional. They were attentive, answered all my questions, and helped me solve problems quickly. I will highly recommend U-Haul moving and storage of Byron Center to all my family and friends. I will definitely use them for all my future moving and storage needs,Phillip D. | First Impressions
Customer did not leave a comment.Melissa R. | First Impressions
Excellent customer service! Always clean, well lit and easy access.Sara D. | Overall Experience
Customer did not leave a comment.Michael M. | First Impressions
I didn’t appreciate picking up the truck on Empty. Especially, when my reservation was to drive to another StateBrandi R. | First Impressions
Customer did not leave a comment.monique h. | First Impressions
Found missing items when moving out. 3 legs to my desk and two legs to my chair were missing..Gloria B. | Overall Experience
Customer did not leave a comment.thomas w. | Overall Experience
Customer did not leave a comment.Ernesto S. | First Impressions
So happy that we chose this place! Very satisfied!Rebecca R. | First Impressions
Customer did not leave a comment.Chaela S. | First Impressions
Other than being very busy and under staffed the store was great. However my on-line reservation for the storage unit was worthless! Even though on-line confirmed my storage unit, when I showed up there was no unit available to rent. I tried calling another store but must have been directed to your main call center. The person who helped me reserve over the phone got me the correct size confirmed available but when I showed up to the store I was informed the only two units were on the second and fourth floor and there is no elevator. I finally went to a third location before I was able to get the unit.Karen S. | First Impressions
Customer did not leave a comment.CHARLES H. | Overall Experience
Customer did not leave a comment.Gloria B. | First Impressions
Customer did not leave a comment.Shateda W. | First Impressions
Safe and secure! Loved that we could drive the truck in and feel secure. Within walking distance to my home. So very glad that I decided on this facility. God bless you!Victoria S. | Online Move In
Customer did not leave a comment.JONATHAN L. | Overall Experience
Customer did not leave a comment.Jamie D. | First Impressions
Sonya and Vincent did a great job of helping me despite the system being down. This made it really difficult to get moved in to storage and rent a truck. Nothing was really explained how anything worked there and had to make several return trips to the front desk (and wait several minutes because of the line) to just ask "How do I even get in to the bay?" or "What truck should I take?" I know part of this was because the system was down and everything was crazy, but it was a huge time waster. A simple video on the app would have worked way better.Michael L. | First Impressions
Everything was very clean and easy to access. The only issue was one of the bay doors was broke so if someone in a regular vehicle had to wait to get a uhaul tuck in the bay and the number of carts availability. One guy had two carts which was all the carts on that end.Decha R. | Online Move In
Customer did not leave a comment.Gigi C. | First Impressions
Purchased unit on line . went to the location walked into the store to get paperwork and keys. I stood there with not a soul in sight for 10 minutes, then walked out. drove around looking for employees...started a chat online to figure out how to get the keys to my unit, walked back in and there were 2 ladies at the counter, I had good reason to believe that someone informed them about my comlaint..ill leave it at that. All in All good experience,Kevin C. | First Impressions
Customer did not leave a comment.Timothy S. | First Impressions
The management has control issues and makes up policies as they go along tbat suits them. I would NEVER in a million years ever use this facility again or recommend it to anyone. It may be a better place if they got rid of the management team and start with a fresh staff.Teresa D. | Overall Experience
Customer did not leave a comment.Jeff A. | First Impressions
Customer did not leave a comment.Michael L. | First Impressions
The staff is very accommodating and courteous. My only negative is when the security guard told me at had to be off the property by 7:00pm, even though the staff informed me I had access to the unit until 10:00pm.Chan D. | Overall Experience
Customer did not leave a comment.Lanae B. | Online Move In
Very respectful, kind and understanding owner and staff.Claudette H. | First Impressions
Sonya is always ready to help.Michelle O. | Overall Experience
Affordable and convenient place for us to store a lot of our belongings after we sold our house and before we could move into our condo.Joseph F. | Overall Experience
The staff didn’t seem to know what they were doing, it took a very long time to check in and get our trailer hooked up, the storage unit was too small and then when given a different storage unit we were born given the right card. Lot of time wasted and very irritated about the whole experience.Chelsea D. | First Impressions
Sonya ALWAYS provides excellent service. She's the best from anyone I've ever experienced and I would ALWAYS highly recommend her! She provides excellent customer care, especially because she cares. Thank you Sonya!!!Brittney C. | First Impressions
Sonya and her crew were very helpful with my decision of how big a storage area I needed. Very clean everywhere inside.randy c. | First Impressions
Great service!!!EDUARDO R. | First Impressions
The ladies were well informed. They answered all our questions with ease. They put our minds to rest easy.Jennifer B. | First Impressions
Customer did not leave a comment.CHARLES H. | First Impressions
Customer did not leave a comment.Lance T. | First Impressions
I have never went to any Uhaul and found any body to be nuthen but plight they are awesomeShytelia P. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!