Comentarios de los clientes para U-Haul Moving & Storage of Byron Center

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Byron Center

Clasificación general:

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Scott F.
Clasificación:

El cliente no dejó un comentario.

Philip L.
Clasificación:

Liked this U-haul location a lot. New, clean, friendly people

Brittney C. | First Impressions |
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Sonya ALWAYS provides excellent service. She's the best from anyone I've ever experienced and I would ALWAYS highly recommend her! She provides excellent customer care, especially because she cares. Thank you Sonya!!!

Arun-Karunanithi V.
Clasificación:

Joshua was very helpful in explaining things to us. It's been so long since I received such a good customer service.

DAVID B.
Clasificación:

I selected a truck that turned out not big enough to move an item. I called back 40 minutes later when I realized it would not work, to request to pay mileage and fuel but upgrade to a larger truck. I was told I would have to rent a second truck in addition to the one I rented and couldn't use.

Dale T.
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It was a smooth pick up. No issues.

Suzan C.
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The woman were great! G I got my truck quick and when I brought it back I was checked in in less than 2 minutes. I will need to rent a truck again soon and will definitely be using them!

Jerry M.
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Vicki was very friendly

gail T.
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Best customer service and over all experience I have had from any company in a very long time! Very thankful and impressed! 👍🏻👍🏻

Domingo G.
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excellent reserevation and checkout

Matthew W.
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El cliente no dejó un comentario.

ADRIAN F.
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El cliente no dejó un comentario.

Kody V.
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El cliente no dejó un comentario.

Jodie G.
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El cliente no dejó un comentario.

Kelly H.
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Thank you everyone for making my move so much more manageable than it could have been, giving the weather was an issue. Thank you to the staff for being so wonderful and helpful with everything from the moving supplies to making me comfortable driving the truck. You are all fabulous and I will suggest you to anyone I know in the area with a move.

Steven H.
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El cliente no dejó un comentario.

Barry T.
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El cliente no dejó un comentario.

Chris O.
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There were two employees that were not wearing masks. The U-Haul's brights and dashboard lights did not work. We had to return the U-Haul 3 hours early and did not get to finish the move because it was unsafe to drive.

Jay C.
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El cliente no dejó un comentario.

Kristine R.
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El cliente no dejó un comentario.

JORGE M.
Clasificación:

The u-haul worker make me buy a hitch after I when to the store and get one he said it was not safe to used with the trailer and thr store I was buying my stuff from was closing so I ended up buying it so I can take care of my stuff

PHILIP DALE K.
Clasificación:

Be more honest. Dispatcher was not honest with the amount of fuel in the truck. It was no way full. We used it a short distance and had to put $18 in to fill it up! I am very unsatisfied and will not use them again.

Dennis M.
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It was just an exceptional experience all around. The container was solid, clean and functional. It could use a few more randomly located tie downs. The people we dealt with on both ends were just terrific and very capable!

Michaellee G.
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I would recommend this Uhaul site to anybody

William H.
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My pickup was transferred from another location since my preferred didn't have the truck. But my order wasn't transferred before I arrived or something so I had waited longer than I'd have liked until that was sorted out.

Andrew R.
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El cliente no dejó un comentario.

Adam N.
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El cliente no dejó un comentario.

Christine A.
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Nice staff!

Joni L.
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El cliente no dejó un comentario.

Antoinique L. | Overall Experience |
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El cliente no dejó un comentario.

Joseba G.
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The staff that brought and picked up the boxes was very helpful. The manager was never available on the phone. Once I left a message and she never return it. When talking to her, she was professional.

ROBERT BERNARD K.
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Experience was great, would like to see uhaul personnel wearing face coverings at all times though.

Timothy S.
Clasificación:

well the advertised cost was $19.95 for two hours. We walked out 2 hours later with a $58 dollar bill. It appears that the base $19.95 rental fee is a lure. We will take our business elsewhere the next time. The rental people were efficient and professional. You should be paying them a fair wage, the guy cleaning the returning trucks was through and energetic. We have no complaint about the service, just all of the "tucked" in fees.

Ericka W.
Clasificación:

Nothing

Joshua S. | Online Move In |
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El cliente no dejó un comentario.

John S.
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Equipment design and condition is superb. Checkout was slow due to sluggish computer. Representative was courteous and competent. Woman that gave pricing on previous visit. gave me the impression she was being bothered. She needs an attitude adjustment.

Matthew H.
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Not a thing . Thank you for the help

DALE T.
Clasificación:

The process in place for u-box rental is very confusing to start, and the process really doesn't smooth out until you've made 4-5 calls to u-haul to iron out all the details. It is difficult to get correct pricing and the window of 9-4 for delivery of the boxes makes scheduling any kind of moving help very difficult. The recommendations for number of boxes is also a little misleading, we ended up having to also rent the biggest U-Haul tow behind trailer in addition to our u-boxes. Not a huge deal but your bigger items take up most of the bottom of a u-box and you have to Tetris the rest. The moving blankets while nice are absolutely dirty, so I'd recommend covering literally all your stuff in plastic first. Utilize the plastic covering for couches, beds, etc. Now that I am finished with all the negatives, this is a cost efficient way to move when you need to store your things in between moves.

Joshua H.
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Great service on pickup and turn in

SUSAN P.
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Everything went great on the Michigan side...not so on Arizona end. Originally we were lead to believe we would be able to have pods delivered to house in Arizona, not so. We were told pods were to leave Michigan on September 17 but didn't arrive until the 29th, then we had to scramble to make arrangements to pick up ourselves. We picked up and returned on October 2nd, but were charged for another month on THAT day. If that's the way you do business...by charging for a whole mother month when we brought back pods on the day our new month started....will never! Use you again.

Ronald K.
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Nothing. Service is always excellent!

Edward H.
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El cliente no dejó un comentario.

ahmed M.
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El cliente no dejó un comentario.

Mark H.
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Great staff...knowledgeable, helpful, and courteous - just outstanding

Becky E.
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The sales associate was very kind and helpful. She knew just what to do.

Seth V.
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El cliente no dejó un comentario.

Kevin M.
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El cliente no dejó un comentario.

Scott S.
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Customer service was excellent, keep it up!

Jeffrey W.
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U Haul needs to have more communication b etween drivers and office. Our pods arrived in Florida early, and we were trying to get them early, but the office said no one would be in our area until the scheduled day. The driver said that she was in the area two days prior to our scheduled date, and could have brought them. As far as the Michigan pickup, they were one day late picking them up, and gave us some lame excuse. Then we found out from the driver that picked them up that the other driver didn't want to pick them up on the scheduled date because it was too late in the day. Overall, I felt that U Haul did not want to help us at all.

Jerry C.
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El cliente no dejó un comentario.

David K.
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Add staff so the wait time at the desk is not so long.

Joseph D.
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Everything went great

STEVEN D.
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El cliente no dejó un comentario.

KELLY K.
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staff was wonderful

PEI W.
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I planned ahead and got a quote ahead of time. Even though I submitted my credit card to reserve it, the order was not confirmed. Ended up having to make another reservation that was $350 more. Not happy about this and received mixed instructions on who/when to call back to confirm delivery. Why?!

JIM S.
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El cliente no dejó un comentario.

James L.
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El cliente no dejó un comentario.

Matthew W.
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The manager is the best manager you could ask for you hit a home run when you hired her!!

Steven V.
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Impeccable showroom. Lots of trucks and trailers available. Open late.

JEFFREY ROBERT S.
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El cliente no dejó un comentario.

Benicio R.
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Nothing We were very happy Thank you 🙏 very much

Michael S.
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El cliente no dejó un comentario.

Justin P.
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El cliente no dejó un comentario.

randy c. | First Impressions |
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Sonya and her crew were very helpful with my decision of how big a storage area I needed. Very clean everywhere inside.

Alex V.
Clasificación:

El cliente no dejó un comentario.

Brandan G.
Clasificación:

Rented 2 U-Boxes for a move from Michigan to North Carolina. Our experience did not start off well as the empty boxes were dropped off late, and one of them was so old and falling apart that we had to call to have it replaced. The new one they brought wasn't clean and obviously not inspected prior. On top of that, it was a struggle just to get ahold of someone during business hours to talk about that. Boxes were 5 days late getting to North Carolina with no update on that coming until one day after the “guaranteed date”. When I called to see where they were, I was told they didn't know. Only positive thing about our experience is that our items didn't not break in transit. I don't recommend these U-boxes.

Billy C.
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El cliente no dejó un comentario.

Michelle F.
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The girl with the blue hair was incredibly unprofessional and rude.

Christopher M.
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Customer service at the Byron center location was far greater than expected. Would totally recommend this location.

Alan D.
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El cliente no dejó un comentario.

Keith E.
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I was told I could go a few miles over without penalty when I picked up the 26 foot truck. I returned it about 9 miles over but with more gas than I picked it up with and got charged for every mile and tenth of a mile I was over. Don't say one thing then do another........

Dan D.
Clasificación:

Not enough staff members. Took awhile to get check-in and to get checked out. The email receipt took awhile to get so managing how much the cost was inconvenient.

Barry T.
Clasificación:

El cliente no dejó un comentario.

CRAIG S.
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El cliente no dejó un comentario.

Nakisha C.
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Customer service was great at pick up and drop off.

Andrew N.
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El cliente no dejó un comentario.

Brooke N.
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Love the rental bins! I highly recommend them. Not only are they more affordable than cardboard boxes, they are environmentally friendly.

John C.
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El cliente no dejó un comentario.

Richard G.
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El cliente no dejó un comentario.

Linda D.
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It was a great experience working with them. Very helpful and flexible.

Ronald K.
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People are finally realizing that they have to go to work and the governor cannot be giving free money forever. They now have a staff of several people repairing and checking in the returns.

Carolyn F.
Clasificación:

Everything went great

Adam H.
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El cliente no dejó un comentario.

ADEOLA A. | Overall Experience |
Clasificación:

I was offered a job with federal government, however, I had to relocate to another state to accept the position. This is what brought me to Uhaul. Initially, everyone appeared to be nice and helpful. Unfortunately, after a small mishap on my part, resulting in damage (for which I paid for in full), the manager became very unprofessional and condescending. Additionally, after moving my items out of the free storage, I had to call several times (with no return call) in order to close out the unit. Thankfully, I won’t have a need for Uhaul services any time soon. However, after my experience at this location, I will forego using Uhaul in the future and go with Penske or another moving company.

Erin S. | First Impressions |
Clasificación:

This facility has redeemed my opinion of UHaul. I have had nothing but issues with my reservation, and Sonya and her team were helpful, thoughtful, and friendly.

Larry B.
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I enjoyed the whole experience.

Aaron M.
Clasificación:

Keep doing what you're doing. Great Job.

EDUARDO R. | First Impressions |
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Great service!!!

Jonathan J.
Clasificación:

Upon arrival at the Grandville Ave U-haul location, we found out that our reservation was never made and they were out of that storage for a month. The staff was very helpful at the Grandville ave location and quickly got us set up at the Byron Center location. The staff at Byron Center was location was extremely helpful and helped us immediately.

Jeffrey R.
Clasificación:

El cliente no dejó un comentario.

Kelly Z.
Clasificación:

Excellent service - will highly recommend to others

Cory H.
Clasificación:

Sonya is amazing! 10/10 best uhaul experience I've had.

Eric R.
Clasificación:

Keep the person who helped me. She is very competent and helpful.

normand G.
Clasificación:

El cliente no dejó un comentario.

Jennifer B. | First Impressions |
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The ladies were well informed. They answered all our questions with ease. They put our minds to rest easy.

Peter John W.
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El cliente no dejó un comentario.

Paul W.
Clasificación:

Sonya Will was great! She explained everything as we proceeded, focusing on my needs - recommended the correct equipment while explaining the different options (including the cost for each). When I returned the equipment, surprisingly she remembered my name and thanked me for the opportunity to provide her friendly service. Earlier I had received RUDE behavior from the MAN at Alpine Uhaul.. Actually I was hoping for another company choice, not available! Man had no name tag. Sonya presented a positive atmosphere of the UHAUL brand.!!! Because of her effective, courteous matter - she restored a trust in uhaul business. Sorry about the delayed response, but I had no good access to the internet while moving. On the other hand, my experience with Sonya was positive, pleasant and memorable,.

Roger A.
Clasificación:

El cliente no dejó un comentario.

Travis H.
Clasificación:

El cliente no dejó un comentario.

carla D.
Clasificación:

El cliente no dejó un comentario.

PAULA LOUISE S.
Clasificación:

We needed the young mans help and direction. After a long day, his eagerness and kindness was appreciated greatly. Customer service is something rare and Noah has it.

Karen S.
Clasificación:

Young man who checked us in was very polite and courteous.

CHARLES H. | First Impressions |
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El cliente no dejó un comentario.

Charles H.
Clasificación:

El cliente no dejó un comentario.

David P.
Clasificación:

They do a great job.

Candace M.
Clasificación:

My link to finish out the process of returning the truck kept saying that it was expired. I got charged for 2 days when I still returned the truck before 11:45PM, and when I called to resolve the issue....I was on hold for over 30 minutes and then hung up on!

Jordon G.
Clasificación:

Had very long wait time. due to alot of "WIFI" ISSUES. and wifi dropping out on pick up and drop off. I'm pretty sure the exhaust manifolds were not existing on the truck. I had noticed there was a large gap on the grandmothers attic to the floor. the gap did not effect my moving of my items just informed them of the issues for the repairs to be done.

Steven W.
Clasificación:

Very disappointed that there was no credit for returning the equipment early. In this case, 2 days early. Seems that there should be some credit granted for this.

Lori S.
Clasificación:

El cliente no dejó un comentario.

Jessi M. | Overall Experience |
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Sonya went above & beyond! Uhaul should be blessed to have sonya representing their company.

Daniel K. | Overall Experience |
Clasificación:

Sonja and her team were always helpful and polite. Would highly recommend this facility.

Lance T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Shytelia P. | First Impressions |
Clasificación:

I have never went to any Uhaul and found any body to be nuthen but plight they are awesome

Daniel K. | First Impressions |
Clasificación:

The manager, Sonya, was very helpful! She provided us with everything we needed and stayed late to make sure we were all moved in.

No se han enviado comentarios para esta ubicación.

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