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Caleb BCustomer Reviews for U-Haul Moving & Storage of Byron Center
Testimonials From Recent Customers
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JOHN LEveryone was nice and professional
JOSEPH CVery friendly and knowledgeable staff.
STEVEN JBrandi is great
JACLYN H | First ImpressionsI HAD CALLED THEM WHEN I NOTICED MID WAY IN UHAUL THAT IT LEAKED WATER ALL OVER MY STUFF BUT THEY TOLD ME THEY DON'T DO ANYTHING TO WATER PROOF THE ROOF ETC? NO ONE CAN PLAN TO MOVE ONLY WHEN THE SUN IS SHINING! I HAVE RENTED TRUCKS IN MY PAST & NEVER EVER HAD WATER ALL OVER MY STUFF THAT MADE IT HARD TO BRING INTO MY APT WITH NEW CARPET ETC THEY BASICALLY TOLD ME IT WAS NOT THEIR FAULT SO I GUESS IT WAS MINE. I WAS CLEANING OUT MY OLD EMAILS NOW & RAN ACCROSS THIS ONE & I HAD TO LET YOU KNOW HOW I GUESS THINGS ARE CHANGING & CUSTOMER SERVICE NO LONGER MATTERS!
kathie sThe bathroom was normally out of paper and no soap. Wastebasket was full. Otherwise facility is great.
Dan H | Overall ExperienceExcellent all around
Justin Y | First ImpressionsThis was my second rental from this location. Keep up the great work!
RICHARD JThe whole online experience was terrible and my reservation got deleted without my knowledge. Took almost a half a day to get ahold of someone at the location and had to take extreme measures to talk to the manager at the location. The delivery of my first box was also not at the scheduled time and I was told "the system does one thing and we do another"...... I will not be recommending Uboxes to anyone to use
Lydia GThe rep that assisted me was very helpful and made sure everything was in good working order sand secured Great customer service wish I could remember his name great employees
ANTHONY JGreat service!
Mike GDo the same at the old Kmart store on 28th SE
CHARLES SThe customer service is awesome. I rented a truck and I have a storage unit, the place is always clean. My favorite Uhaul location.
SHONDA DQuick and friendly staff, keep up to your work!!
TERRANCE EThe truck worked good, but it is old. I think the steering needed an alignment. Otherwise everything else was good.
DANIEL HWe chose, in the last few extra minutes we had, to rent a vehicle for specific task we had. We chose U-Haul because I knew from past experiences it was a good business to use. Di not diapoint, from scheduling to receiveing a vehicle, no problem.
LONN DProfessional
Curtis CI checked out by phone app. Was simple; had a parking spot with a covering for the rain, which was nice.
Scott DVery much appreciated assistance from the staff in un-attaching the trailer.
Andrew AThere were warning light on for services that were needed on the van. The van was not clean. This location is not where I made my reservation. The location(Burlingame & 28th) I made my reservation at did not have the van that I reserved.
AMY RVery pleased with my service , I am always treated well by the U haul team
William PExcellent service very easy to talk to and helpful.
Rose H | Overall ExperienceGreat experience.
THOMAS CSame always a great time!!!
WILLIAM BGive a receipt or notify the customer why any additionial funds are being charged. No receipt No explanation.
RENITA HThe employee was super helpful & was axreally nice guy. Don't change a thing!
WENDY AThe service was courteous and professional.
ERIC NBrooke was extremely nice. She made pickup/drop-off a breeze. Very professional.
KELLY SWindows were very dirty on the inside
ROHN EThe service from the counter and Paul who helped me check out/hook up the trailer was excellent. Nothing but good things to say. The App however needs some work. I created my account, put my info and CC info in. Then I went to make my reservation. Instead of pulling it from my profile, I had to enter it all again. Why even set up a profile? Again the pickup/drop off and trailer was an excellent experience.
Dale LHad issues login , for the 24/7 return kept getting a error on the app
Paul KThe staff were efficient and friendly. Very convenient location with lots of room.
SEAN GBrandi Blossom was awesome. She handled my reservation quickly and efficiently. Thank you, Bill
WILLIAM AThe prices went up really high, maybe lower the rates.
TONYA AThe person who helped us check in was excellent!
ANDREW S1. Mouse bait/traps were out, but I still found a live mouse in my storage unit and pray it didn't do any damage! Tough job to keep mice at bay but it's still critical for a storage provider to be 100% successful at preventing this.
Raymond M | Overall ExperienceThe cargo area wasn't clean, which I have come to expect from all rentals at this location, but this last rental really ticked me off. The truck absolutely reeked of cigarettes and had a partially smoked cigarette right in the cupholder! Very obvious nobody even stuck their head inside it. I had to sweep the cargo area, and the door was so stiff opening/closing, it was nearly unusable. The lock provided on the door didn't even work; I had to go buy one after I started loading. The van was pretty loud and worn out, as well. To add insult to injury, when I reported the van not being 'clean and ready for the next family', a cleaning fee got tacked on to my bill. I'm extremely disappointed with my experience.
TROY DVery good service.
Charles MDon't have hidden fees. Very frustrating.
Tammy CEverything was easy and so convenient. There was also a person available to help when I needed it. Thanks Again to Bryon Center Staff members!
Georgette J | Overall ExperienceThe app was difficult to use. It told me to take a picture. I did but then it wouldn't let me go to the next slide.
Hannah MI drop off a car dollie and got charge an extra day,the guy on the counter didn't even when outside to unhook the dollie and ,he didn't check as received neither, so they charged me an extra day
JOSE RNot much. Every step of the process was on time and shipment arrived with no damage. Communications was excellent.
CHARLES SVery pleasant experience
Danielle RCab was full trash behind the passenger seat no visible without moving seats, walls inside of box covered in UPS stickers. Later found left turn signal had bulb burned out was enough salt and dirt on the outside to take care of all the roads in Michigan!! After loading up and driving 850 miles finding the box leaks in front corner at the floor level thus soaking several things
Michael TEverything was great.
Ken WI was incredibly impressed with the set up of the facility. The drive in access and the carts made unloading so so easy. The lock being provided was a nice touch and the overall security is great. Having a bathroom right there was also a nice touch. I'd recommend this to anyone needing a climate controlled storage unit.
Christin R | Online Move InOrdered an appliance dolley. At 3 for a 5 pm pick up I was told that it was not available. Then at my pick up time I was told I could go to another location to pick up a dolley. Why should I have to go to the other location. Why wasn't the dolley at my location it's called service. Then none walked me to the vehicle to go over anything. The key did not start the truck. Had to walk in to get another key. Was told it was a full tank it was slightly below 3/4 full. Absolutely horrific service. What a joke
ANTHONY TThis was the biggest UHaul location I've ever seen.
JOHN KNothing. Very friendly helpful and quick. Gracias
HOLLY LThe two gentlemen who unloaded the truck were on time and were very quick, efficient and friendly.
TIMOTHY L | First ImpressionsI love your employees at this location. Always VERY helpful and polite
Victoria S | Overall ExperienceVery efficient and friendly folks. Nothing to improve.
KIRK JVery professional and polite customer service...
DAVID HThe driver from Byron Center was absolutely outstanding - so helpful, and provided all the right advice. She was outstanding as was the entire Byron Center team. Thank you so much!!
MICHAEL ADrop off was easy.
DAVID AKeep on keeping on….
PHILLIP JTop notch service from start to finish.
DOUGLAS SBrandi was awesome!
Michael KBe consistent on pricing. Great staff but they don't know how to do math
DAVID Midk who the guy is that works there, i didnt get his name but hes a 10/10. best uhaul ive ever been too & ive been too a lot!! he was the only one working & he handled everything so good!! goes above and beyond!!!
ASHLEY V | Online Move InI shit you not... these employees at this location treated me like family. Very friendly, helpful, and funny. And I would definitely do business at this location again.
TIMOTHY DThere was always a pile of garbage close to my storage unit from someone sweeping but not cleaning up the pile. Took me two weeks to slowly move out of my storage unit and the same pile of garbage was always there as well as a pile of oil. I'm glad I didn't slip and fall on it.
Valerie D | Overall ExperienceNa
CEDRIC CThe 26 ft truck that I was driving had a faulty ramp. Once the ramp was extracted, it could not be put back fully into its slot. There was something obstructing the last 6-8". So, the ramp would not lock into place. It was impossible to drive unless the ramp was fully inserted, because it would just slide back out. I resorted to kicking it, which was difficult for me (since I had to kick up high, and I am not very flexible), and I just had sneakers on. After about 6 kicks, it got locked into place. This is a very dangerous situation, and could have resulted in me being stranded with an undriveable truck. VERY DANGEROUS. Also, this location was 20 miles away from the location that I had originally reserved the truck (which was supposed to be a 20 ft truck). At the last moment, I was informed that my 20 ft truck at the original location was unavailable, and I had to go to this distant location and get a 26 ft truck. I do not recommend driving a 26 ft truck. It is huge. Gas stations are not built to handle these big trucks. The ride (when empty) is like being shaken in a martini shaker. If you have a queazy stomach, you will get nauseous. I have a fairly strong stomach, like wooden roller coasters, but this shaky ride did almost make me nauseous. The 20 ft trucks do not have this issue.
NEIL ISo quick and efficient checking in and returning.
SANFORD DI was given the wrong truck, and asked about the it was made to seem as nothing could be done for me.
WILLIAM AKelsey and Lance were awesome, keep up the customer friendly good service.
DEAN KBased on my experience in October 2024, the service was superb, the general manager (Brandi), was very kind, friendly. helpful, in every way, Charlie, Mat and Chaz, thank you all so very much, greatly appreciated, I couldn’t have asked for better service,
VANESSA ABrandi is very polite and helpful
April M | First ImpressionsStaff very friendly and helpful
Annette S | First ImpressionsBrandi Blossom was awesome and provided excellent customer service! I was very pleased with my interactions with her and the help I received from her! I highly recommend this location and service to friends and colleagues
Felicia H | Overall ExperienceEvery staff person I interacted with was always super friendly and helpful - Brandi and Max especially!
NIKKI L | Overall ExperienceNeed to clean the floors and bathrooms way more!
Brian C | Overall ExperienceStaff was very helpful and friendly .. we had to have the store rooms for 10 months
barb k | Overall ExperienceBandy and the manager before her Sonia were always fantastic, they were very nice and helpful!
alexandria e | Overall ExperienceAmazing place. Always at a perfect temperature and I’ve never worried about stealing
Rayana B | Overall ExperienceThe app and website gave me trouble because it kept freezing up and I had to re-do the registration process several time.
Felicia H | Online Move InI sent a money order once and was told that uhaul never received payment. Also when I re paid the payment I had already sent I called, emailed uhaul and told them that I had emptied out the storage and was no longer in need of there services I was told that i couldn't end it until i brought back the key to the lock which was provided by uhaul which I had left in the storage i had rented and was continuously charged by uhaul when numerous of times i informed i didn't have the key and i had moved out of state and they still harassed me and charged me at uhaul l HAD THE WORST EXPERIENCE AS WELL AS HAVE AN OUTSTANDING BILL THAT I KEPT NO ITEMS OR THINGS IN THE UHAUL STORAGE UNIT.
nayrobis g | Overall ExperienceSome of my things got molded I was not happy with that the outside storage is not concealed well enough for weatherproof
TAMMY H | Overall ExperienceIt was clean and bright, I really appreciated that, I'll always use this as my storage place.
Patrice B | Overall ExperienceContinual price increases drive me to find a more affordable unit.
Jeff A | Overall ExperienceOrdered an outdoor drive up, but was given an interior climate controlled which I don't need. Also I am unable to walk much so this unit is very inconvenient for me. And , was supposed to receive a months unit free for renting a trailer, but not entered onto my account.
Sandra S | Online Move InI enjoyed using the Uhaul storage space but the only recommendation is that I would offer a financial hardship option for customers who might be dealing with a difficult financial situation. For instance, I fell into a financial hardship and could only place my items in storage. Once they were stored I still struggled with finding employment and had to move my things before being auctioned. I would suggest Uhaul, having a possible payment plan to avoid customers from losing there valuables if they were in a financial hardship situation.
ERIC J | Overall ExperienceI felt most of all that the staff was very helpful.
Patrice B | First ImpressionsThere was a busted glass in the front parking lot where my storage unit was for weeks on end, you would call in the middle of the day to make a payment and no one would answer the phone.
MIKE R | Overall ExperienceThe service was great the facility was clean I was assisted by the General Manager Sonya Will. She did a great job giving me the rundown on the facility great customer service by her she went above and beyond to find the perfect fit of storage unit for me.
COREY W | First ImpressionsGreat place to rent, friendly staff and very clean.
Kathrine P | Overall ExperienceI did get locked out one night and tried calling the after hours number, then got a voicemail with a back ups number and called them and didn't get an answer or call back. Other than this my experience was great.
Andrew M | Overall ExperienceThank you. Well done providing this service.
JACLYN M | Overall ExperienceI would rent again if I had to
myriam t | First ImpressionsEven though there was an issue with the unit, the manager Sonia was helpful and solve the issue quickly.
Taima A | First ImpressionsQuite satisfied with the prices and the friendliness of the people who I had to deal with.
Glenn A | First ImpressionsEverything I needed and answered questions well.
JACLYN M | First ImpressionsLoved the drive in storage access. Clean and well maintained. Would definitely rent here again!
jake k | Overall ExperienceI experienced a well-maintained and satisfying storage unit. If I ever needed to store more of my stuff, I would absolutely come back.
KEITH H | Overall ExperienceI would have given an excellent rating/5 star, but I called several times throughout the day and was forwarded onto the National call center. I was inconvenienced to drive there to ask one particular question regarding the storage facility. Once arriving, the staff was very friendly and accommodating. I would highly recommend that the facility site take phone calls directly.
Michael H | First ImpressionsSonya is GREAT. She helped me resolve an issue that I was having.
Jerome O | First ImpressionsShe was very kind and efficient.
Kathrine P | First ImpressionsThe storage unit was adequate & reliable.
Angel O | Overall ExperiencePersonnel very nice and professional.
ROBERT B | Overall ExperienceEasy to understand processes. Easy to navigate & move in. Simple, no hassle move out... which is rare in this industry. Good experience
Justin S | Overall ExperienceThe staff was very knowledgeable and was able to empathize with my situational necessities.
Matthew M | Overall ExperienceI’m very pleased overall, and definitely recommend to family and friends!!
Melanie B | First ImpressionsVery pleased
Donovan G | Online Move InNo communication.
John H | Overall ExperienceMore than one entry into the storage facility would be nice. We had to wait in the lot about 20 min. Others drove up to check the wait.. if your in a hurry it might be an issue.
Tina O | First ImpressionsMy uhaul had roaches
Porsia R | Overall ExperienceThe lady that helped us on 9/16/23 100/10. She was amazing.
Brendon M | Overall ExperienceSonya is the backbone of this place! I have returned because of her and will continue business because of her follow through. Thankyou Sonya
Lisa S | Overall ExperienceSonya worked with me during a very difficult time and made it so that I didn't lose my things. If I could afford it I certainly would have kept those things there and added the rest from somewhere else like the original plan was.
JUDY K | Overall ExperienceThe staff was extremely helpful and respectful!!! Please thank them for the service that they provided!!!
Barbara H | Overall ExperienceToo many texts about reviewing.
Sean O | Overall ExperienceExtremely well run place. I always felt that my things were safe and secure. Move in and move out were a breeze. I communicated with the owner via text 2x due to questions or issues and I was VERY impressed at how quickly she resolved my issues.
Jacqueline P | Overall ExperienceThe truck rental was nasty inside the box truck water in the cup holder on driver side. Inside the box truck stunk other than that it was good
PATRICIA S | Online Move InThe unit was placed on a parking lot in such a way that water entered the unit during heavy rain and snow. The floor of the unit sloped down the farther toward the back wall you went so water seeped in under the door. We had quite a few items damaged. Uhaul may wish to know about this issue for future customers.
Jonathan V | Overall ExperienceThere actual containment units were very well kept. They were clean with easy assess. However, and let me CLEAR, Sonia is WONDERFUL! She is knowledgeable about her job. She's well spoken and VERY, VERY nice to the customers(she has a good sense of humor too!). But she needs help! I mean HELP as in employees. She can't there 24/7. And the people(to be honest, there's only one person there), claim not to know the system because that is not the store they work usually. I am over 60(well over), and I don't like using the app! I prefer in person contact and a hard copy of every transaction. That's why I would not recommend this u-haul location because my friends are the same and they like computers as well as I do!
Cherie J | Overall ExperienceThe customer service rep on the phone was very professional and nice and helpful. When I arrived to the facility, the gentleman there was awesome! Your facility is clean, very organized. I would definitely recommend this location.
tracey r | First ImpressionsI have really loved my experience and am finding this to be a very good value. The security measures give me great piece of mind.
Jacqueline P | Online Move InMoving into the storage was a bit disappointing because there was a big Uhaul truck in one of the loading/unloading spots on one end of the building and another construction like work vehicle parked at one of the other loading/unloading spots. There are only 4 spots and it makes moving your things take longer than need be because you have to wait for someone to move. I just think that the facility is too big to be designed the way that it is…needs more loading/unloading spots.
April M | First ImpressionsRoom recommend was the best size for the items that I was shipping.
Barbara H | Online Move InSonya (Mgr) and staff were always helpful. The facility was always picked up and in an orderly fashion. I would absolutely do business here again and I highly recommend this facility whenever possible.
Joseph M | Overall ExperienceAll units were very clean staff was friendly and professional.
Jonathan D | First ImpressionsGracias
Dennis A | First ImpressionsThe only problem I had is when you make a reservation online when you come in the store they know nothing about it. You have to give your information and go through the process again.
Deborah M | First ImpressionsI was satisfied
Sylvia V | First ImpressionsStaff very friendly. Greets you with a smile. Very knowledgeable.
Daniel P | Overall ExperienceThe manager helped us and she was awesome! We got all set with one size, went to move things in and decided that we needed the next size up. She helped us without a problem and was very quick and knowledgeable about everything we talked about.
JUDY K | First ImpressionsEasy to find and great location
Kelly S | Online Move InThanks to the entire staff for the service that was provided. The facility was secure which provided me a sense of security. Soyna, was excellent PERIOD. She makes all the difference.
Ray W | Overall ExperienceI believe the managers name is Sonya and she's great. Her and her staff are very helpful and communicative. I would recommend this location to everyone.
Jill L | Overall ExperienceGracias
BRADLEY J | Overall ExperienceI Always chooses this location every time when I need a truck the staff is always nice and polite.
Tammy B | Overall ExperienceAlways good and friendly to me
Debra G | Overall ExperienceThe manager is very nice and polite….I had some issues with employees but the manager made sure things worked out ok
Brooke V | Overall ExperienceSonya does an outstanding job!! Her facility was always clean, and well kept. She always immediately took care of any issues we had. Trucks were clean and well maintained too. I would highly recommend this facility, I have tented from other storage facilities and none have been better than this one.
Russell C | Overall ExperienceHelpful staff even when it was busy
deby b | First ImpressionsAll the staff was amazing and super helpful! Would recommend 1000%
Hannah K | Online Move InGood service. The only reason I will give 4 star is because it was for few weekes glass in the floor and papers . Safety reason, need to be approached.
yara r | Overall ExperienceLost track of time and couldn't arm unit after 10pm, even though I got there at 8pm to disarm it, besides that everything was great.
Jennifer G | Overall ExperienceWe rented a 10x10 and it has a big pole in the middle of it. Not very happy. Wasn't notified about the pole ahead of time. Makes for a small stacking and organizing interference.
JESSE W | First ImpressionsNinguno
SNJEZANA B | First ImpressionsAbsolutely unbelievable service. Facilities were incredibly clean and well-maintained. Staff was very friendly and willing to do business. Would 100% do business with them again!!
Behn T | Overall ExperienceAwesome crew!! Manager was funny and wonderful!! Will recommend!
Beth B | First ImpressionsVery happy with the whole process of renting two trucks on two separate occasions. Also rented 2 storage units which were very clean. Access to our storage was easy as well.
Ingrid D | Overall ExperienceThe customer service rep was very sweet, helpful, and professional. She made the transaction extremely easy. The store was very busy yesterday…but she did not take the stress out on customers. I wish more places had customer service like this!! Thank you Sonya W.
angela s | First ImpressionsNo issues, easy to rent a unit and buy moving supplies. Friendly, courteous staff.
Rick L | First ImpressionsReally affordable and the staff is very helpful overall my experience was great
Angel C | Overall ExperienceGreat people and great service. Helped me out with getting a unit that fitted my needs and was understanding of my situation. Thank you for the great care and service.
Jose C | First ImpressionsOnly issue was lack of workers, still moved quickly, manager is AMAZING love her
Jennifer G | First ImpressionsThe general manager was really nice and helpful for us
Andrew S | First ImpressionsThere are bathrooms, carts, indoor, pull in stations or docks.
Amanda S | Overall ExperienceI not only had a hard time with the website but I also had a hard time just trying to cancel an order now my card has been charged but I didn't use any of your services this is an outrage
Katherine A | Online Move InI appreciate all the help and support from both locations of uhaul in Mauldin, SC and Byron Center, MI looking forward with my final move on March 29. 2022 saving by using u-box containers.
Jessie B | First ImpressionsNeed a few more out door storage units. Very good place to be to store your belongings.
Daniel P | First ImpressionsI love U-Haul and the people as well
melvena c | First ImpressionsSonya Will went above and beyond to help me . They were Extremely understaffed .the employee I had first made a mistake and rented me a smaller unit I needed a bigger one. I did not have time to wait to change so I called while I was taking a trip and left a message.Sonya called me telling me all was set and made the change to the correct unit and all I had to do was drop in and get my new card and map that was there waiting for me . I was extremely impressed with the customer service I received from her. Thank you . she had no staff and had 6 customers in there to handle by herself at that time.. when I came back in 2 hours later , Rick was also very helpful and made sure all was as it should be before I left .
RICHARD W | First ImpressionsChristina was very polite helpful and informative she answered all my questions before I even had to ask I highly recommend this place for all of your moving and storage needs!!!!
Katie G | First ImpressionsKeith did a wonderful job!!! I would recommend this store to anyone
Mark A | Overall ExperienceExcellent staff; excellent service!
jerry h | First ImpressionsManager Sonya Ellis and staff are awesome! Beautiful facility as well, very well-kept. Unfortunately, U-Haul has the worst software and computer system I have seen for modern Company that ha been a business as long as you have. Every time I've been in there the computers crash, and it's difficult for the employees to navigate you're stupid software. Does clicking on things more often make it a better system? Not very user-friendly, or customer friendly. I hope you didn't actually pay somebody to create this software. Employees were awesome though!
MARK F | First ImpressionsEverything was great with the storage unit rental. It was well secure, well lit, no mess anywhere, very clean bathrooms, very clean load and unloading docks. The price was a little high for that storage unit though other than that we appreciate you all protecting and storing our belongings.
Marco P | Overall ExperienceFirst time renting storage but very nice place
Tom R | First ImpressionsIt was a pleasure
Susan H | Overall ExperienceSonya Will was absolutely amazing! She went above and beyond to make sure everything went smoothly. Which was definitely a challenge considering the circumstances. Much appreciated. Thank you very much!
Sara B | First ImpressionsDid most of my contact with Will Who is in training. He worked very hard to answer my questions. Nice facility by the way
MARK F | First Impressionsno problems so far ...
paul n | First ImpressionsThe General Manager and her co-worker were FANTASTIC! They were exceptional! Friendly and very
meredith k | First Impressionsgreat
DONALD H | First ImpressionsNo 24hr access was why I stopped.
Kevin K | Overall ExperienceStaff was personable and very helpful!
Kevin B | First ImpressionsRick, Brandi, and Sonya were exceptionally kind and helpful during a traumatic time in my life. I appreciate their patience with my many questions. ¡Gracias!
AMY P | First ImpressionsI believe the manager was Amy Swill. Everytime I have been there she visibly and vocally is in a horrible mood and treats her co-workers like crap in front of customers. She seems to pick in Rick Poll who is always very friendly and helpful. I cannot believe she is allowed to be in charge of anyone or anything. Please address her consistently awful behavior. It makes try to rent anything an uncomfortable experience.
Patrick A | Overall ExperienceSonya was a rockstar! She was there primarily by herself and really was taking care of everything. She still gave us the attention we needed, walked us through everything and answered our questions professionally and with a sense of humor, despite how busy it was. Our stored items are in good hands!
Martha M | First ImpressionsLock broke and it took a week to fix it.
Michael G | Overall ExperienceThank you for your great customer service.
Dorcas J | Overall ExperienceThe staff were great !! No problems great experience. Will recommend this facility.
Roxann G | First ImpressionsI was happy with the ability to pack and unpack the truck in the garage
JULIE H | Overall ExperienceI was very pleased with the whole experience that I had other than the key drop box. The vehicle I was returning had a key phob connected to the key and it wouldn't fit into the drop box. I tried prying on the box to be able to properly drop my rental off and the door fell open and that made me very nervous for extra charges. Other than that, it was as close to perfect as you could get!
Edward S | First ImpressionsWish I could access my climate control storage 24/7
Peggy G | First ImpressionsGreat staff!!!
Larita L | First ImpressionsThey seemed at times to be short staffed in the retail space which caused slow service.
MARY K | Overall ExperienceWould have been nice to have been refunded for the time I wasn't using the space.
Gigi C | Overall ExperienceIam very pleased with the out come.
THERESA L | First ImpressionsI appreciate the service at this location.
Joseph A | First ImpressionsMs Will was very knowledgeable and helpful. Wonderful facility.
Kathryn L | Online Move InI had all my questions answered and appreciated the help. I never rented a storage unit before.
Joan B | First ImpressionsNice place!
Lisa R | Overall Experience24 hour access would be better like most places.
Jordan D | First ImpressionsShe said there would be plenty of carts and there was only 1 that would accommodate our boxes. The other was for skinny items like mattresses. We needed another wider one.
Nancy K | First ImpressionsLaNae rocked the transaction with professionalism! She's the Greatest!
Rebecca V | First ImpressionsIt would have been easier if I had read all the instructions. Lol
Larry P | Online Move InTo begin we were guaranteed a 20ft truck (the only size that would work for moving to a new state) at a specific location nearby. The day before pick-up we were contacted and told that truck size doesn't exist at the guaranteed location and we could drive to a further location for a 15 ft truck (way too small!) They should've delivered the truck to our location instead of making us drive 3 hours round trip, taking 3 hours out of a workday and losing us that part of a days paycheck and wasting our time and stress. Once we got the truck unloaded and headed to the storage unit we'd pre-registered and that was included free with our one way truck rental, the trouble and headaches kept coming. We were originally given a 10x5 at another facility, but when we got to the unit, it's actual measurements were 5x5, even the worker said that happens, that U-Haul's dimension of storage spaces don't always match the dimensions they advertise them as, he measured it for us for confirmation. We had to call customer service (plus 15 minutes of in hold time) to locate another facility with the size we needed because the store was unable to look it up or call them. We had no way of double-checking with the new facility whether they actually had the unit available in that size, and the worker at the one we were at wasn't able to for us (ridiculous they can't call another store locally to check!). We had to blindly drive to the new facility. Upon arrival, check-in was smoothish. The young man wasn't thorough and missed some things we had to correct for him. Then he sent us to our unit and forgot to come unlock our unit for us so we had to go remind them we were there 30 minutes later to which the guy said he'd forgotten we were there. He didn't warn us of the sticky trap on the floor of the unit or point it out at all so I accidentally stepped on it moving something into the unit and ruined the bottoms of good running shoes. All of this made us late for our rented truck drop off time, and lower on fuel for drop off than we were supposed to be, we wouldn't have been if this hadn't all been wrong. Not only was this a drain on finite fossil fuel resources, it was a waste if our time, adding an additional hour of driving around for U-Haul's mistake. This all also made us so late that we missed a ticketed event and were unable to get a refund. Very dissatisfied with the company and the customer service as a whole for wasting at least 5 hours of our time, energy, and emotions.
Heather P | First ImpressionsThe manager and staff are very courteous and professional. They were attentive, answered all my questions, and helped me solve problems quickly. I will highly recommend U-Haul moving and storage of Byron Center to all my family and friends. I will definitely use them for all my future moving and storage needs,
Phillip D | First ImpressionsExcellent customer service! Always clean, well lit and easy access.
Sara D | Overall ExperienceI didn’t appreciate picking up the truck on Empty. Especially, when my reservation was to drive to another State
Brandi R | First ImpressionsFound missing items when moving out. 3 legs to my desk and two legs to my chair were missing..
Gloria B | Overall ExperienceSo happy that we chose this place! Very satisfied!
Rebecca R | First ImpressionsOther than being very busy and under staffed the store was great. However my on-line reservation for the storage unit was worthless! Even though on-line confirmed my storage unit, when I showed up there was no unit available to rent. I tried calling another store but must have been directed to your main call center. The person who helped me reserve over the phone got me the correct size confirmed available but when I showed up to the store I was informed the only two units were on the second and fourth floor and there is no elevator. I finally went to a third location before I was able to get the unit.
Karen S | First ImpressionsSafe and secure! Loved that we could drive the truck in and feel secure. Within walking distance to my home. So very glad that I decided on this facility. God bless you!
Victoria S | Online Move InSonya and Vincent did a great job of helping me despite the system being down. This made it really difficult to get moved in to storage and rent a truck. Nothing was really explained how anything worked there and had to make several return trips to the front desk (and wait several minutes because of the line) to just ask "How do I even get in to the bay?" or "What truck should I take?" I know part of this was because the system was down and everything was crazy, but it was a huge time waster. A simple video on the app would have worked way better.
Michael L | First ImpressionsEverything was very clean and easy to access. The only issue was one of the bay doors was broke so if someone in a regular vehicle had to wait to get a uhaul tuck in the bay and the number of carts availability. One guy had two carts which was all the carts on that end.
Decha R | Online Move InPurchased unit on line . went to the location walked into the store to get paperwork and keys. I stood there with not a soul in sight for 10 minutes, then walked out. drove around looking for employees...started a chat online to figure out how to get the keys to my unit, walked back in and there were 2 ladies at the counter, I had good reason to believe that someone informed them about my comlaint..ill leave it at that. All in All good experience,
Kevin C | First ImpressionsThe management has control issues and makes up policies as they go along tbat suits them. I would NEVER in a million years ever use this facility again or recommend it to anyone. It may be a better place if they got rid of the management team and start with a fresh staff.
Teresa D | Overall ExperienceThe staff is very accommodating and courteous. My only negative is when the security guard told me at had to be off the property by 7:00pm, even though the staff informed me I had access to the unit until 10:00pm.
Chan D | Overall ExperienceVery respectful, kind and understanding owner and staff.
Claudette H | First ImpressionsSonya is always ready to help.
Michelle O | Overall ExperienceAffordable and convenient place for us to store a lot of our belongings after we sold our house and before we could move into our condo.
Joseph F | Overall ExperienceThe staff didn't seem to know what they were doing, it took a very long time to check in and get our trailer hooked up, the storage unit was too small and then when given a different storage unit we were born given the right card. Lot of time wasted and very irritated about the whole experience.
Chelsea D | First ImpressionsSonya ALWAYS provides excellent service. She's the best from anyone I've ever experienced and I would ALWAYS highly recommend her! She provides excellent customer care, especially because she cares. Thank you Sonya!!!
Brittney C | First ImpressionsSonya and her crew were very helpful with my decision of how big a storage area I needed. Very clean everywhere inside.
randy c | First ImpressionsI was offered a job with federal government, however, I had to relocate to another state to accept the position. This is what brought me to Uhaul. Initially, everyone appeared to be nice and helpful. Unfortunately, after a small mishap on my part, resulting in damage (for which I paid for in full), the manager became very unprofessional and condescending. Additionally, after moving my items out of the free storage, I had to call several times (with no return call) in order to close out the unit. Thankfully, I won't have a need for Uhaul services any time soon. However, after my experience at this location, I will forego using Uhaul in the future and go with Penske or another moving company.
ADEOLA A | Overall ExperienceThis facility has redeemed my opinion of UHaul. I have had nothing but issues with my reservation, and Sonya and her team were helpful, thoughtful, and friendly.
Erin S | First ImpressionsGreat service!!!
EDUARDO R | First ImpressionsThe ladies were well informed. They answered all our questions with ease. They put our minds to rest easy.
Jennifer b | First ImpressionsSonya went above & beyond! Uhaul should be blessed to have sonya representing their company.
Jessi M | Overall ExperienceSonja and her team were always helpful and polite. Would highly recommend this facility.
Daniel K | Overall ExperienceI have never went to any Uhaul and found any body to be nuthen but plight they are awesome
Shytelia P | First ImpressionsThe manager, Sonya, was very helpful! She provided us with everything we needed and stayed late to make sure we were all moved in.
Daniel K | First Impressions