El cliente no dejó un comentario.Kimberly H. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Byron Center
Byron Center, MI 49315
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Other than short on staff it was the best uhaul location I've been to.Sam S.
People were very nice. We had a hitch installed on our Equinox. Quoted Time to install 1 hr. We left and came back an hour later. I had my wife leave and I waited for the car. It turned out it took 2hrs and 45 minutes. My suggestion; try to be more accurate on time frame. Concern: When the install takes almost 3 times as long as quoted, you question the install. Hopefully it was done well and we will will have many years of usage. Again, the people were all easy to work with.BILL M.
Very disappointed in the very slow road side assistance. I took them 4 hours from the time I called to the time the tire was fixed. Thankfully I wasn't stranded on a highway. If this is the service your company offers, I will be looking else where in the future. I don't have good things to say about Uhaul to my associates.DOUGLAS JAY B.
Location when above and beyond for recommendations and service!Max D.
El cliente no dejó un comentario.Mercedes P.
Room recommend was the best size for the items that I was shipping.Barbara H. | Online Move In
I don't believe that improvement is needed. I appreciate the professionalism of the staff and their ability to assist me with my needs.Barbara H.
El cliente no dejó un comentario.Bryant C.
El cliente no dejó un comentario.David E. | First Impressions
The facility was very clean and the staff were very friendly. But it seems everytime I go to a Uhaul there are issues with the computer systems. Out of all the new nice trucks on the lot I was given an old one with 177,000 miles on it that felt like it was going to fall apart. The brakes were terrible, steering was terrible, and it sounded like it was going to blow up when I accelerated. The truck I drove needs to be retired. I can't believe I paid $150 to rent that for 4 hours.Levi W.
El cliente no dejó un comentario.pat C.
El cliente no dejó un comentario.ANNA S. | First Impressions
El cliente no dejó un comentario.Carol K.
El cliente no dejó un comentario.Jeff W.
El cliente no dejó un comentario.Scott B. | Online Move In
Friendly Staffing! Courteous KnowledgableGene P.
El cliente no dejó un comentario.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.lisa S.
El cliente no dejó un comentario.Robin D.
Understaffed to handle the number of customers looking for service.Jeff W.
Friendly, prompt service.Curtis C.
El cliente no dejó un comentario.Carol K.
El cliente no dejó un comentario.Donald V.
El cliente no dejó un comentario.Nick W.
El cliente no dejó un comentario.Ming W.
The second time in the last few months I used their equipment. Very pleased with the service . Good friendly staff. Equipment was clean and ready to go. Will recommend them anytime.James B.
El cliente no dejó un comentario.Carol K.
El cliente no dejó un comentario.Kevin G.
El cliente no dejó un comentario.Richard C.
Super satisfied with the transaction and cost.Judy F.
Seemed like a great experience.Neil T.
El cliente no dejó un comentario.Marilee W.
Very good service, communication on when they where arriving. Then they where on time. All the female drivers where very professional and knew what they where doing. If we move again I would use Uhaul. Very pleased with the service.ruth M.
Good experience, good assistance with checking out equipment, move went smoothly.George E.
The Manager who helped me was fantastic. She was very friendly and helpful. ¡Gracias!Brett P.
The owner/manager was working the customer service desk by herself, which made for a bit of a wait. Other than that, everything was great. Will definitely keep this location in mind for any future rental or moving needs.Rob P.
Is there a way to track inventory of add-ons such as dollys and furniture movers? I needed to rent an appliance dolly and four furniture movers. I "rent" everything online and when I went to pick it all up the location did not have an appliance dolly and they only had one furniture mover. Can you put bar codes on things like this so the website will show whether the item is available or not?Angelia T.
Needs more attendants ( employees)Rachel S.
Web site was misleading and wouldn't let me get the the the right equipment. The store straightedge everything outDaniel V.
El cliente no dejó un comentario.Larry S.
Everything was exelent!Demetrio A.
People behind the counter could be more professionalSteve S.
El cliente no dejó un comentario.Blake M.
1. The young man who helped me was very nice 2. The young man who took the key after I dropped the truck off was also very nice and respectful. 3. The girl who kept calling me like I was going to steal the truck and didn't appreciate that I felt very uncomfortable on my slip for a stop to that number one guy said if you need the truck for one to two days just pay 20 a day I couldn't find storage but then I found one ,she's was very rude The truck Needs a tuneup and an alignment because it's all over the road..RICARDO Z.
El cliente no dejó un comentario.Rob F.
El cliente no dejó un comentario.Troy K.
Great place to rent from. I will be back.Kirk H.
El cliente no dejó un comentario.Martin C.
El cliente no dejó un comentario.Jacob G.
Our experience with U-Haul was excellent from drop off to pick up in Arizona and in Michigan. However, the box was a day late and the inability to track where it was while in transit was stressful and seemed very odd in these times of excellent logistics tracking capabilities.Barb D.
El cliente no dejó un comentario.Ron K.
El cliente no dejó un comentario.Steve H.
The experience was very good. Thanks for your service.Mariano A.
El cliente no dejó un comentario.Terri E.
El cliente no dejó un comentario.Jeff C.
El cliente no dejó un comentario.Harry D.
When I went to rent I have to wait for 45 minutes for someone come to helpRajesh P.
El cliente no dejó un comentario.Ben M.
El cliente no dejó un comentario.Karley B.
Sonya was very accommodating.Hugo S.
The staff working the store were excellent, both on pick-up and drop-off. Unfortunately management has only scheduled (1) person to work the store to manage walk-ins, phone calls, trailer hook up, etc. You need at least (2) people working the desk, answering calls and an additional person or (2) working the lot. You have stretched your employees too thin. I'm familiar with your operation as I was an employee of yours many years ago as a young man in Lansing.David C.
Good people the owner is greatJOHN F.
I use the place on 28th St. when I first moved to town. The difference in customer experience was remarkable. You die guys do a wonderful job and I chose to drive 30 minutes longer just to use you. I was not disappointed. Congratulations on running a fine business! Please go tell the people on 28th St. how to do it.Mark S.
El cliente no dejó un comentario.Cheri H.
El cliente no dejó un comentario.Kevin B.
El cliente no dejó un comentario.Nicki K. | Online Move In
The customer service agent was very polite helpful and respectful. I really appreciate this location. RonRon K.
El cliente no dejó un comentario.jannuary P.
The truck I used needed some work. Was not shifting right.Nicholas W.
Only thing to improve would be to have the agent ask the customer to make sure they remember a lock for the back of the truck for overnight trips.Blake D.
Can't think of anything.Donald P.
El cliente no dejó un comentario.Ryan J.
Everything was great, they ran into some issues but were very communicative, and apologetic about it. Things happen. Over all got the job done, and the visit was great! Thanks Sonya!Kyle K.
El cliente no dejó un comentario.Robert D.
Awesome customer service.Mitchell W.
Have parts ready to install and have a technician available to install them. Also, if the customer, ( me), is told 30 minutes for installation , don't make it 2 hours or more. Additionally, do not have the wiring run out of the hatch and under the weather stripping and over my painted bumper. I was told to take it to be done properly in my hometown of Savannah., being that it's under warranty? Wait a minute, What ? Lol This is a poorly ran location in my opinion. I made my appointment a week in advance and it was still a debacle. I am very upset and disappointed. I expected more from a nationwide company like Uhaul. I expected a lot more professionalism from the largest and longest standing trailer rental company. I should have made other arrangements.James C.
El cliente no dejó un comentario.richard P.
El cliente no dejó un comentario.Tanya D. | Overall Experience
El cliente no dejó un comentario.Mike A. | First Impressions
Sonja is the bestJeffrey R.
El cliente no dejó un comentario.Abbie R.
Personnel was great. The automatic messaging system was way out of whack. I had talked to someone and got my things dropped off, only to have multiple more messages for many different days still saying that I needed to have my things dropped off. I contacted Uhaul to let them know about it, and they said it was delivered, which I already knew, and then after that I still got emails telling me more dates that I was supposed to get my stuff delivered. Very strange.Charles F.
El cliente no dejó un comentario.Karen B.
El cliente no dejó un comentario.Noor M.
El cliente no dejó un comentario.Nicholas M.
Sonya (Mgr) and staff were always helpful. The facility was always picked up and in an orderly fashion. I would absolutely do business here again and I highly recommend this facility whenever possible.Joseph M. | Overall Experience
The overall experience with UHaul was great. The communication and timeliness of actions is deeply appreciated.Arthur T.
El cliente no dejó un comentario.Nathan J. | First Impressions
Customer service was great!Max D.
El cliente no dejó un comentario.Valerie L.
El cliente no dejó un comentario.Michael K.
Given a van with the fuel light on, the floor was completely covered in some sticky substance, and the van reeked of smoke. Worse rental I've ever had from Uhaul.Dusti H.
El cliente no dejó un comentario.Steve H.
Nothing. Great experience. The person who helped me was super friendly and very informative.Chris H.
Only thing I recommend would be to fix the faulty seal on the door and the wood on the side frame. Did not make a difference in our use but would be a good ideaKaren C.
Appreciate key drop off for closed hours.Debra S.
Good overall experienceJanice B.
El cliente no dejó un comentario.Karla R.
El cliente no dejó un comentario.Cameron C.
El cliente no dejó un comentario.David P.
It was wonderful and the gentlemen were very helpful. It was very comfortable. Thanks JulieJulie S.
Very friendly staff and a wonderful experience.Andrew N.
Appointment set for Monday at 9am and at 2pm I am told they did not have the parts. They rescheduled for Wednesday at 8am and at 4:30 they finally finish after telling they have to wait on a part. Poor way to run a business.Douglas C.
I did not visit the location listed above so the rating is based on the service which was outstanding!!!VAN L.
The truck I rented had a padlock on it that had been drilled into, and did not work. I had to buy my own lock for the truck, and when I reached out to the store for help / a solution, I was thrown in circles waiting for a "manager" to assist. I was eventually then told just to email the manager - and never received a response. There was no help, assistance, or concern at all regarding my experience.Christopher H.
All units were very clean staff was friendly and professional.Jonathan D. | First Impressions
El cliente no dejó un comentario.paul l. | Overall Experience
GraciasDennis A. | First Impressions
The only problem I had is when you make a reservation online when you come in the store they know nothing about it. You have to give your information and go through the process again.Deborah M. | First Impressions
El cliente no dejó un comentario.Juanita H. | Overall Experience
El cliente no dejó un comentario.Rebekah B. | Overall Experience
I was satisfiedSylvia V. | First Impressions
Staff very friendly. Greets you with a smile. Very knowledgeable.Daniel P. | Overall Experience
El cliente no dejó un comentario.Harriet B. | Overall Experience
El cliente no dejó un comentario.Christian S. | Overall Experience
The manager helped us and she was awesome! We got all set with one size, went to move things in and decided that we needed the next size up. She helped us without a problem and was very quick and knowledgeable about everything we talked about.JUDY K. | First Impressions
El cliente no dejó un comentario.Farrin W. | First Impressions
El cliente no dejó un comentario.Zach D. | Overall Experience
El cliente no dejó un comentario.colleen e. | Overall Experience
El cliente no dejó un comentario.Kristina W. | Overall Experience
El cliente no dejó un comentario.Benjamin S. | Overall Experience
El cliente no dejó un comentario.tabatha m. | First Impressions
Easy to find and great locationKelly S. | Online Move In
El cliente no dejó un comentario.Judy K. | Overall Experience
El cliente no dejó un comentario.Phillip D. | Overall Experience
Thanks to the entire staff for the service that was provided. The facility was secure which provided me a sense of security. Soyna, was excellent PERIOD. She makes all the difference.Ray W. | Overall Experience
I believe the managers name is Sonya and she's great. Her and her staff are very helpful and communicative. I would recommend this location to everyone.Jill L. | Overall Experience
El cliente no dejó un comentario.Roy F. | Overall Experience
GraciasAdrian R. | Overall Experience
I Always chooses this location every time when I need a truck the staff is always nice and polite.Tammy B. | Overall Experience
El cliente no dejó un comentario.Mark L. | First Impressions
Always good and friendly to meDebra G. | Overall Experience
El cliente no dejó un comentario.Lynn K. | Overall Experience
El cliente no dejó un comentario.Harriet B. | Overall Experience
The manager is very nice and polite….I had some issues with employees but the manager made sure things worked out okBrooke V. | Overall Experience
Sonya does an outstanding job!! Her facility was always clean, and well kept. She always immediately took care of any issues we had. Trucks were clean and well maintained too. I would highly recommend this facility, I have tented from other storage facilities and none have been better than this one.Russell C. | Overall Experience
El cliente no dejó un comentario.John H. | First Impressions
Helpful staff even when it was busydeby b. | First Impressions
El cliente no dejó un comentario.ALEXANDRIA GRACE C. | First Impressions
All the staff was amazing and super helpful! Would recommend 1000%Hannah K. | Online Move In
El cliente no dejó un comentario.Takeysheonna B. | Overall Experience
Good service. The only reason I will give 4 star is because it was for few weekes glass in the floor and papers . Safety reason, need to be approached.yara r. | Overall Experience
El cliente no dejó un comentario.Leasa H. | First Impressions
Lost track of time and couldn't arm unit after 10pm, even though I got there at 8pm to disarm it, besides that everything was great.Jennifer G. | Overall Experience
El cliente no dejó un comentario.Rachelle R. | Overall Experience
We rented a 10x10 and it has a big pole in the middle of it. Not very happy. Wasn't notified about the pole ahead of time. Makes for a small stacking and organizing interference.JESSE W. | First Impressions
NingunoSNJEZANA B. | First Impressions
El cliente no dejó un comentario.jim k. | Overall Experience
Absolutely unbelievable service. Facilities were incredibly clean and well-maintained. Staff was very friendly and willing to do business. Would 100% do business with them again!!Behn T. | Overall Experience
Awesome crew!! Manager was funny and wonderful!! Will recommend!Beth B. | First Impressions
Very happy with the whole process of renting two trucks on two separate occasions. Also rented 2 storage units which were very clean. Access to our storage was easy as well.Ingrid D. | Overall Experience
The customer service rep was very sweet, helpful, and professional. She made the transaction extremely easy. The store was very busy yesterday…but she did not take the stress out on customers. I wish more places had customer service like this!! Thank you Sonya W.angela s. | First Impressions
El cliente no dejó un comentario.Shania D. | First Impressions
El cliente no dejó un comentario.Behn T. | First Impressions
El cliente no dejó un comentario.HIRAM M. | Overall Experience
No issues, easy to rent a unit and buy moving supplies. Friendly, courteous staff.Rick L. | First Impressions
El cliente no dejó un comentario.Alan S. | First Impressions
Really affordable and the staff is very helpful overall my experience was greatAngel C. | Overall Experience
El cliente no dejó un comentario.Chris H. | Overall Experience
El cliente no dejó un comentario.AMIT N. | Overall Experience
El cliente no dejó un comentario.STEPHANIE K. | Overall Experience
Great people and great service. Helped me out with getting a unit that fitted my needs and was understanding of my situation. Thank you for the great care and service.Jose C. | First Impressions
El cliente no dejó un comentario.Brooke d. | First Impressions
Only issue was lack of workers, still moved quickly, manager is AMAZING love herJennifer G. | First Impressions
The general manager was really nice and helpful for usAndrew S. | First Impressions
There are bathrooms, carts, indoor, pull in stations or docks.Amanda S. | Overall Experience
El cliente no dejó un comentario.Chasity D. | First Impressions
I not only had a hard time with the website but I also had a hard time just trying to cancel an order now my card has been charged but I didn't use any of your services this is an outrageKatherine A. | Online Move In
El cliente no dejó un comentario.Clarassa P. | First Impressions
El cliente no dejó un comentario.James R. | Overall Experience
El cliente no dejó un comentario.Joel G. | Overall Experience
I appreciate all the help and support from both locations of uhaul in Mauldin, SC and Byron Center, MI looking forward with my final move on March 29. 2022 saving by using u-box containers.Jessie B. | First Impressions
Need a few more out door storage units. Very good place to be to store your belongings.Daniel P. | First Impressions
El cliente no dejó un comentario.Matthew P. | Online Move In
I love U-Haul and the people as wellmelvena c. | First Impressions
El cliente no dejó un comentario.Krystal H. | First Impressions
Sonya Will went above and beyond to help me . They were Extremely understaffed .the employee I had first made a mistake and rented me a smaller unit I needed a bigger one. I did not have time to wait to change so I called while I was taking a trip and left a message.Sonya called me telling me all was set and made the change to the correct unit and all I had to do was drop in and get my new card and map that was there waiting for me . I was extremely impressed with the customer service I received from her. Thank you . she had no staff and had 6 customers in there to handle by herself at that time.. when I came back in 2 hours later , Rick was also very helpful and made sure all was as it should be before I left .RICHARD W. | First Impressions
Christina was very polite helpful and informative she answered all my questions before I even had to ask I highly recommend this place for all of your moving and storage needs!!!!Katie G. | First Impressions
El cliente no dejó un comentario.Mary H. | Overall Experience
Keith did a wonderful job!!! I would recommend this store to anyoneMark A. | Overall Experience
El cliente no dejó un comentario.Linette G. | First Impressions
Excellent staff; excellent service!jerry h. | First Impressions
Manager Sonya Ellis and staff are awesome! Beautiful facility as well, very well-kept. Unfortunately, U-Haul has the worst software and computer system I have seen for modern Company that ha been a business as long as you have. Every time I've been in there the computers crash, and it's difficult for the employees to navigate you're stupid software. Does clicking on things more often make it a better system? Not very user-friendly, or customer friendly. I hope you didn't actually pay somebody to create this software. Employees were awesome though!MARK F. | First Impressions
El cliente no dejó un comentario.ROGER DEE P. | First Impressions
El cliente no dejó un comentario.Terran S. | First Impressions
El cliente no dejó un comentario.Shante B. | First Impressions
El cliente no dejó un comentario.ALBERT F. | First Impressions
Everything was great with the storage unit rental. It was well secure, well lit, no mess anywhere, very clean bathrooms, very clean load and unloading docks. The price was a little high for that storage unit though other than that we appreciate you all protecting and storing our belongings.Marco P. | Overall Experience
El cliente no dejó un comentario.james F. | Overall Experience
El cliente no dejó un comentario.Valerie T. | Overall Experience
First time renting storage but very nice placeTom R. | First Impressions
It was a pleasureSusan H. | Overall Experience
Sonya Will was absolutely amazing! She went above and beyond to make sure everything went smoothly. Which was definitely a challenge considering the circumstances. Much appreciated. Thank you very much!Sara B. | First Impressions
Did most of my contact with Will Who is in training. He worked very hard to answer my questions. Nice facility by the wayMARK F. | First Impressions
El cliente no dejó un comentario.KARALEE JOANN S. | First Impressions
El cliente no dejó un comentario.Kalvin M. | Overall Experience
El cliente no dejó un comentario.jim k. | First Impressions
no problems so far ...paul n. | First Impressions
El cliente no dejó un comentario.Robert E. | Overall Experience
El cliente no dejó un comentario.Kevin B. | Overall Experience
The General Manager and her co-worker were FANTASTIC! They were exceptional! Friendly and verymeredith k. | First Impressions
greatDONALD H. | First Impressions
El cliente no dejó un comentario.Charles S. | First Impressions
El cliente no dejó un comentario.James A. | Overall Experience
El cliente no dejó un comentario.Jennifer M. | Overall Experience
El cliente no dejó un comentario.Al L. | First Impressions
No 24hr access was why I stopped.Kevin K. | Overall Experience
Staff was personable and very helpful!Kevin B. | First Impressions
El cliente no dejó un comentario.travyeon j. | Overall Experience
El cliente no dejó un comentario.Harriet B. | First Impressions
Rick, Brandi, and Sonya were exceptionally kind and helpful during a traumatic time in my life. I appreciate their patience with my many questions. ¡Gracias!AMY P. | First Impressions
I believe the manager was Amy Swill. Everytime I have been there she visibly and vocally is in a horrible mood and treats her co-workers like crap in front of customers. She seems to pick in Rick Poll who is always very friendly and helpful. I cannot believe she is allowed to be in charge of anyone or anything. Please address her consistently awful behavior. It makes try to rent anything an uncomfortable experience.Patrick A. | Overall Experience
Sonya was a rockstar! She was there primarily by herself and really was taking care of everything. She still gave us the attention we needed, walked us through everything and answered our questions professionally and with a sense of humor, despite how busy it was. Our stored items are in good hands!Martha M. | First Impressions
Lock broke and it took a week to fix it.Michael G. | Overall Experience
El cliente no dejó un comentario.Lisa C. | First Impressions
El cliente no dejó un comentario.Stephen M. | Overall Experience