Customer Reviews for U-Haul Moving & Storage of Bricktown

Rating:

5.0

When I first started move lawn company back in 2018 I had very little money, and couldn't afford a trailer, so I relied on U-haul (Brick Town) for my first year. Always great customer service. Also, renting from U-haul is a breeze, be it in store or by mobile app. Thanks for the help up when I was down. Gog Bless, Anderson & Anderson Lawn and Garden Specialist, LLC

Rating:

5.0

GM was extremely friendly and efficient.

Rating:

3.0

The sun visors were falling off! They charged me 2 gallons of gas to drive 7 miles. Inaccurate readingsi will not recommend nor use this facility again!

Rating:

5.0

Both guys were very nice

Rating:

3.0

Make sure your trucks don’t have gas leaks before giving to someone

Rating:

5.0

Awesome Costumer Service from the assistant manager. Very friendly and knowledgable.

Rating:

5.0

Your employees are VERY friendly and helpful!

Rating:

5.0

Great service

Rating:

5.0

A physical checklist needs to be in the truck with the keys if the check-out is digital. Digital check-out needs a way to deduct for missing equipment, in my case, moving pads, if they are not on the truck. I did mark that they were absent on the digital checklist, but was billed for them anyway. The digital check-out on the Tulsa end of this trip was hands down the worst experience I've ever had with U-Haul. If it was the only experience I had with your company I'd never use you again. The folks at the OKC end of this trip were top notch. They were what I expected based on my prior experience with your company.

Rating:

5.0

Were very helpful and friendly

Rating:

2.0

My first contact with U-Haul storage facility was good. The young guy helped me and walked me through the facility. But today, the employee was rude and seem as if I was bothering her. Her attitude was dismissive. I left and had my son to deal with it. Poor heart condition, I can’t make time for nonsense.

Rating:

5.0

It was great really, busy, but the lady that helped me was extremely patient, trouble free on equipment, I would do it again.

Rating:

3.0

Getting into this location is difficult because there is not enough space for all the equipment plus customer parking. The entry was completely blocked when I arrived and I had to enter through the exit lane. Then I had to park in an equipment space to go into the store to check in. The personnel were very accommodating, knowing the limitations they had to work around.

Rating:

3.0

Hard to find employees

Rating:

5.0

The morning crew forgot my appliance dolly. I sent an email and told them but never received a reply. I couldn't get through by phone so I went up there. When I arrived, I told her and she acknowledged she'd seen my email. I told her I wanted to go up to look at the space in my already rented storage unit at same location and would be back down to get the dolly in about 15 minutes. When I got back to the desk about 15 minutes later, the dolly STILL wasn't ready for me. And, even though I was in line first, they told me to wait and helped the couple behind me in line before they helped me. And then, of course, after all that no discount of any kind was offered. The evening crew was MUCH more helpful and super friendly. Really appreciated the crew in the evening.

Rating:

1.0

Doesn’t show up on time to open store so got charged another day for U-Haul fault !!! I

Rating:

4.0

The website is kind of confusing, I ended up calling customer service instead. But the staff was friendly and helpful! Overall a great experience!

Rating:

3.0

I put down $100 deposit and put gas in tank $25 this truck only went 6 miles. When we got the truck the tank had a quarter of g as in it not half and the paper work has on it the tank was half full IT WAS NOT.I didn't get ANY of my deposit back. People asked where I rented the truck and they replied the place we rented from has ripped off many people.

Rating:

5.0

The service at the selected location was professional and welcoming. Easy to navigate the rental process and the return was thorough and efficient. The truck was clean and in very good condition. The staff was flexible when I almost failed to arrive at the agreed time - which makes me want to continue using these services, knowing that the human element is taken into account and acknowledged.

Rating:

1.0

Have someone at the desk. Customer service. Guy just walked in asked if were returning a truck. Asked for the uhual key and walked off. Myself and I friend are standing confused. Hello, will I get a receipt? Yes, she will email it to you. Continues walking out the door. Received a txt asking ,when I was going to return the uhual because other families are waiting. Even though I rented it until 2pm. Then got a charge for extra miles when I turn in 2 hours early. Probably be awhile before using this service again. It would have been cheaper to rent an actual truck.

Rating:

5.0

Great experience, very helpful and quick drop off.

Rating:

1.0

Because I never knew if the elevators would be working, it is impossible to use any of the storage facilities not on the main floor. Often both of the elevators would be broken, sometimes just one, but another group had is claimed. (You cannot call it to your floor if its open on another floor; it is not like a normal elevator). Now they are blaming the elevator problems on "slamming the doors," but these elevators have to close forcefully or they do not engage. We moved to another storage facility, and another company.

Rating:

3.0

the truck had a check engine light

Rating:

5.0

Super friendly and helpful. The extended hours made the reservation work for me; other locations with shorter hours or closed on Sunday would have made it very difficult to do what I needed.

Rating:

5.0

Dispite the fact that they were having power problems from the electric company the excellent t employees were able to use personal cell phone to allow me to pick up my equipment.

Rating:

5.0

I don't have any recommendations for this location.

Rating:

5.0

After hours drop off

Rating:

5.0

I never used storage shed inside, but I would refer to others because it was clean and plenty of eq

Rating:

5.0

The car smells like cigarettes. Overall it was clean. Please take time to get rid of the smell.

Rating:

2.0

The young man that checked me out specifically told me that there was a new policy that the company would reimburse any fuel over the listed received fuel when returning the vehicle. That was patently not true… that is the reason I didn’t worry about watching the fuel level and returned the vehicle with extra fuel.

Rating:

5.0

Entire experience was excellent

Rating:

5.0

The young man in Bricktown was excellent he helped us the most. We rented 3 trucks from you. at different locations But his customer service was the best.

Rating:

5.0

Very friendly and perfectional

Rating:

1.0

The agent was not help ful the customer

Rating:

1.0

They didn’t have gas in they truck

Rating:

3.0

Charged me for gas that was filled to what we got it at. Not reimbursed like I was told.

Rating:

5.0

The clerk was very friendly and personable

Rating:

5.0

Get Cenisha some help. She is a great employee.

Rating:

1.0

The lady in the front kept saying she was ready to go home and she was being very agitated towards me to the point I was scared to ask for help or ask anymore questions it Was my first time having to deal with U-Haul and having a storage and I felt like she was annoyed with me.

Rating:

3.0

The staff was friendly and always eager to help.

Rating:

5.0

Super fast and extremely friendly service!

Rating:

3.0

I was somewhat aghast. The gas tank was one tick above a quarter of a tank and we were told to return it at that level. When I said, what is that a new thing it’s pouring down rain and we now have to find a gas station in downtown. Oklahoma City (wouldn’t it be better. Customer service if it were a full tank?) The sales girl pulled herself straight up from the counter and said look I’m just doing my job Wellll ok. I was just nicely I might add asking why it was. Not a nice response. Not good customer service

Rating:

5.0

Manager went above and beyond to make sure we were well taken care of and safely on the road again.

Rating:

5.0

Very friendly staff and Tanisha Very perfectional love the service. She has a great attitude.

Rating:

5.0

My ck in was easy and the employee's were very helpful and helpful 🙂 thanks for the experience 🙂 👍

Rating:

4.0

Only issue was a bent door latch upon move-in, but it never impeded my lock. Move-in and out was easy, and all of my belongings stayed secure.

Rating:

3.0

Make sure the straps are maintained

Rating:

5.0

The staff was always great. The facility being in an old bakery is cool.

Rating:

2.0

Hire better people and have more straight forward pricing

Rating:

5.0

Hallways are a little narrow other than that great service

Rating:

5.0

Great experience.

Rating:

1.0

We didn't get the dolly or blankets we ordered. I was told there would be a credit issue but have only seen this request from uhaul for a a rating no credit was ever issue back to us.

Rating:

5.0

Drop off was simple. Would prefer some sort of check-in instead of "we'll email you," but no ultimate issue with the drop, so no harm/no foul.

Rating:

3.0

The first month that my stuff was there my storage is broken into and I lost items out of there. That’s why I couldn’t continue to pay for storage that I didn’t even know what I had in there anymore because all my glass is broken inside there all my stuff a stone out. But if y’all get my high school diploma on my grandfather’s ashes, return to y’all, can you please contact me

Rating:

2.0

Crew was inexperienced and had difficulty disconnecting the trailer.

Rating:

5.0

Great customer service. I was in and out. Truck was clean!

Rating:

3.0

The lady at the front counter was a little unprofessional and was joking with her coworkers more than helping me at the counter. Tried to be funny and sarcastic when I asked if I was using my phone to upload my ID. Moving is already stressful and after a tiring day, sarcasm isn’t that funny. Also no dollys were available to rent but had 6 on display to sale, very inconvenient.

Rating:

5.0

This is the second time I have used this facility over the past 20 yrs and they are consistently awesome!

Rating:

1.0

They called me up 7am the next day talking bout I stole their truck, fucking commies. I returned that shit early

Rating:

5.0

Service was excellent

Rating:

4.0

Understaffed took 4 hours for an hour job. It was not her fault.very pleasant to talk to staff

Rating:

5.0

Great service by the crew.

Rating:

1.0

Dakota was extremely rude lacking professionalism . I just moved in on 8/28/2023 and was sent a bill on August 30. 2023 after calling several times ,I was forced to go into the location. Upon arrival Dakota was disrespectful immediately I can understand his frustration with lack of knowledge of U-Haul's policies and procedures obviously.

Rating:

5.0

Worked out well Had trouble canceling but satisfied overall

Rating:

4.0

I could have used more light in front of my unit. But other than that, it was cool

Rating:

5.0

Rebecca in Lawton was excellent. Made it super easy. Check in was also easy. We needed to extend a few hours and they were very understanding and appreciative that we had called.

Rating:

5.0

Everything from renting a truck to moving items into the storage facility went as smoothly as possible. Everyone I spoke with was extremely helpful and I felt well taken care of. Great experience!!

Rating:

5.0

They are all real helpful.

Rating:

5.0

The unit fit my needs and the staff was helpful. The only drawback was the lights didn't work.

Rating:

5.0

The staff was exceedingly accommodating. The facility is clean and offers many options. I am happy that I chose to store my stuff here. I also turned in a 15 footer from out of state; the staff made sure that the process was seamless and painless.

Rating:

5.0

Loved it fair price helpful employees absolutely loved it

Rating:

5.0

Great people and great building to store your stuff. Thank you!

Rating:

5.0

Great staff, easy access to my belongings

Rating:

5.0

I never received receipt of move out.

Rating:

5.0

You have a great team. Very helpful

Rating:

5.0

Christen made this a 5-star rating. If you want good customer service, go find Christen!

Rating:

5.0

Great place to store your stuff and the staff are friendly

Rating:

2.0

Old building and dated facility with poor lighting.

Rating:

4.0

Auto pay sucks!

Rating:

5.0

Five and a half years. My stuff has felt safe there. Time to move on. Life is getting more expensive.

Rating:

5.0

More than happy with my selection here. This may be the 2nd time I've commented on this place, and I can't say enough about the service! Excellent and helpful! Thank you for making this hectic time less stressful!

Rating:

5.0

Robert was very helpful and professional!

Rating:

5.0

Moving sucks, but this group here in Bricktown were remarkable! They made it quick, easy, and convenient. Anything that needed assisting, they did without hesitation. I really appreciate the friendliness of everyone! Thank you Uhaul!

Rating:

5.0

This was a wonderful storage facility, I had no issues. I best part was I was able to discard all my boxes.

Rating:

5.0

Now let's talk about the two ladies with unhelpful attitudes at the Crossroads location where I picked up at. They were both very blasè about their job and when I called back to ask some questions they gave me zero help and I got a mmhmm to my thank you. Sean and Nate at the Bricktown location were awesome, friendly, and super helpful.

Rating:

5.0

Love the staff at this location. No matter who it is, I always get helpful, friendly servie.

Rating:

5.0

Very good and helpful.

Rating:

3.0

Was told I would not be charged for a third day and that I would get a month free but neither happened - so instead of being charged around $70 I was charged $180. This part was the only really chaotic and unorganized part. They were very friendly but did not follow through.

Rating:

5.0

Best possible

Rating:

4.0

Christos Christmas

Rating:

1.0

Someone tried to break into the unit from the wall beside it. The wall was just sheetrock that someone kicked in. There was no security so luckily nothing was taken. Would not recommend this storage facility.

Rating:

5.0

Excellent location, unit was perfect size and clean. Staff was super nice. Seriously every one I spoke to at different times, several months apart were extremely helpful and knowledgeable. I wish more places had such great staff. The man I originally rented with was Roy, he has retired but his legacy of great service continues. I will come back next summer.

Rating:

5.0

They are great! Very helpful and respectful.

Rating:

5.0

Great service

Rating:

5.0

Nate and Christian were so helpful and nice! The owner were fabulous

Rating:

1.0

I would not recommend this location. I was told when reserving a unit I would be able to pull up to the door just like a typical mini-storage unit. Not this place. They have two loading docks and with large trucks, it can take a long time especially if they have a full load. It is a first come first serve loading dock. I have wide furniture, it is not going to fit through the door. I had to take them somewhere else. The parking lot is super small. If you cannot back up a trailer, DO NOT PULL IN! They offered me insurance, really... you're telling me its not safe and you (Uhaul) refuse to take responsibility for your customer's items in YOUR facility! Again... people...find another place to store your things. The headache you are faced with and the high price you pay is not worth the agony you will face long-term.

Rating:

5.0

Y'all made my move so easy and staff was down to earth and friendly.

Rating:

5.0

Thanks, God Bless For The Assistant During A Very Difficult Time And Health Crisis. My Heart ❤️ Has Relief. I Will Always Reference U-Haul Storage Bricktown As Recommended, And Preferred For Excellent.

Rating:

4.0

Everyone from the excellent facility manager Mr. Roy Jennings to desk service reps. Jeremy & Brandy were very pleasant, helpful and concerned with attending to help me move successful! Thanks everyone

Rating:

5.0

Roy is the best!

Rating:

5.0

Amazing folks!

Rating:

1.0

I will give a glowing recommendation to an extent to this location specifically. The general manager attempted to fix a really bad situation. However, I made my 15 foot reservation a week before I needed it and when I showed up at eight in the morning there was no truck for me. I was told I would be called back within four hours with an update but I got a text message saying I had a new reservation I continued packing and getting things done that needed to go on the truck that I still didn’t have when at 5:30 PM I was given another reservation. This time at a different U-Haul. I had already reserved a storage unit at this location so having a truck to pick up and drop off at another location would cost me a lot of money. I was treated terribly and then the general manager did his best to get me a truck by Sunday but I could only get a 10 foot truck which meant I would have to make many more trips with limited help and NO RAMP!!! The truck I reserved had a ramp. For a small female moving mostly alone this was a pivotal issue. All of these things added a lot of time when I was already behind the ball because of not having a truck 24 hours before. I pick my truck up and it went great but when I went back the general manager was no longer there just an employee and at that point I was told that my reservation for my storage unit also had to change because they could not provide what I had originally picked. I would’ve expected for Roy or his employee to promptly reach out to me to let me know but instead I was told at the moment. I was blindsided yet again with another failing from U-Haul at the moment where I could not choose another company it was too late all of my things had to go somewhere. And they did. I ended up with a plywood box complete with a mouse trap and gaping clearance at the top of each storage unit. They are ill shaped and I was not prepared for how run down the whole situation was. I regret trusting U-Haul with my belongings and my life because they completely ruined any chance I had of making this a pleasant experience. The female employee took over an hour just getting me set up with my new storage unit that I had to pick under duress and then waited for us to move stuff up to my storage unit with a lock on it already. I come back down to find her outside for her to say “yeah there is a lock on there I need to get that for you” this whole time she is quite possibly the slowest human I have ever met in my life. There is not an ounce of urgency in this person whatsoever and let me tell you when I have been cost as much time as I have been every step she messed up cost me at least 20 minutes and up to an hour. I was supposed to be loading my stuff into that storage unit at 9 AM Sunday. I did not finish until almost 7 PM Sunday. I hate everything about uhaul I hate everything about the employees who have made my life unbearably hard when I’m already going through it with this move. I hate that the general manager tries so hard and he has a website that sells him and employees that fail him. Roy is a good human. I do truly mean that. But to not leave an honest review of the nightmare that I just went through would be a huge disservice to everyone else. I fear retaliation for this review because my whole life is in that building but I know for a fact as soon as I can afford to I will have a moving company move my stuff elsewhere. I will pay more to get out before my stuff is ruined and I have to give you all anymore of my money. If you were going to make a reservation online call that location and verify before you assume that corporation has you covered because they absolutely don’t and they will screw you over every chance they get. Good luck.

Rating:

5.0

Best customer service I’ve ever received. Great general manager. Everything was explained and entire staff was super helpful. Highly recommend.

Rating:

2.0

Door got broken into, someone had unscrewed the hinges

Rating:

5.0

Both Nate and Nick were excellent! I was not pleased when I saw the first storage area. They quickly found me a different one and expedited the transaction. Fabulous employees! Concerned and VERY willing to help and please.

Rating:

2.0

My storage unit was broken into. My rent was late and the staff put red tags and an additional lock so that tenants don’t have access until payment is made. That’s not my issue. The issue was that someone broke in after U-haul tampered with my door. U-haul claims they added an additional lock and that doesn’t seem to be the case since there wasn’t a lock found. My personal lock was found. In fact, it seems that U-haul put a tag on my door, no lock, and essentially marked it to be broken into with a red tag. It gave the appearance that my unit was abandoned and therefore more targetable for thief’s. The video cameras have not been looked through and I haven’t heard back. This was a poor management of my unit and so emotionally taxing for me. I was told there were break-ins that week, and tenants weren’t notified of the break ins. We could’ve at least checked on our units to verify our items were safe.

Rating:

5.0

General manager was extremely helpful and raised my confidence in the facility. Thank you.

Rating:

4.0

Older building but it gets the job done!

Rating:

2.0

Although the staff was very friendly and super helpful, the storage unit was not secure. The fact that the hinges had the nuts on the outside of the door made for an easy target for theft, which in fact happened. Not only was my unit broken into, but while I was standing in line to report that I was vacating my unit, Two other people were talking about their units being broken into.! Mine happened around Thanksgiving, and theirs happened apparently mid January. There were four customers in the lobby, and three of them had units that were broken into? What are the odds? To me, that says that 75% of all units had probably been tampered with! Absurd! When you walk into the lobby, there’s a giant screen displaying evidence of security cameras. This leads the customer to believe that the building is secure. I was shocked to find out that the cameras were only protecting entry ways. I never ever would have rented had I known that there was zero security and that my unit basically had an invitation to thieves by having the hinges installed backwards. Very disappointed and upset and I will be leaving a Google review to warn other future tenants.

Rating:

5.0

Nate was great! He showed me how to access my storage unit and everything else I needed to know.

Rating:

5.0

Great service

Rating:

5.0

The staff was so helpful and professional.

Rating:

5.0

Chance was very helpful and took extra time to make sure I understood how everything worked. I was very appreciative of his kindness.

Rating:

5.0

Just one I wish: I wish you would consider access ramps for us stubborn handicap people like me who just have to do it myself oh and maybe a chair or two so I can rest my stubborn butt LOL😁 Thank you Joy

Rating:

4.0

The staff was very helpful, knowledgeable, and patient.

Rating:

5.0

Friendly and fantastic customer service - the manager went out of his way to help me secure my load. Many thanks!

Rating:

5.0

Wonderful people to work with, very friendly and helpful!! I highly recommend using this storage facility.

Rating:

5.0

Very helpful staff, would highly recommend this location.

Rating:

5.0

Associate very helpful & nice..

Rating:

3.0

this facility is not for a female. First off the elevator with no help getting your things on it, then the storage is not level to floor and a female should not be trying to claim the stairs with heavy boxes.

Rating:

4.0

Concerened about mouse box / presence of rodents and not enclosed celing. Rough floors made it difficult to navigate cart even for an athlete like myself. Facility structure was an issue, but that is out of control of the staff. They were AWESOME! Staff were AMAZING! Kind and professional every time I came in!

Rating:

5.0

I have used the location multiple times and they ha e been great every time.

Rating:

4.0

EVERYONE was always helpful and professional. Will use downtown again if needed.

Rating:

5.0

I love Roy the owner and his staff. They are so helpful !! I am an older widow and they were awesome with everything I needed for my two months of storage. I would not hesitate to use them again !!!

Rating:

5.0

Really appreciated the customer service Nick and Sean provided. Very professional, courteous, and helpful!

Rating:

5.0

Mr Jennings from day one has been good to me this young man has gone above and beyond his job Description and it wasn’t just me I’ve seen him with other Customers and he’s always the same person regardless of the customer that alone says a lot about him now if all u-haul employees could be trained by him maybe that will help the other u-haul locations around the world to do better. “A upstanding man with a wonderful spirit.”

Rating:

3.0

The people working were all excellent and pleasant. The only downfall was I had a storage locker that required stairs to get in and out of making it difficult to move heavy items.

Rating:

5.0

Staff went outside their way to support

Rating:

5.0

Thank you to Roy and staff for providing excellent customer service!

Rating:

1.0

Under staffed and too open accessibility and no cameras or security. Someone can get In and out with a half storage full of goods as what happened to my storage unit robbed and ransacked upon my arrival to move out. So under staffed hard to get the assistance and support of reporting showing and calling police and getting locked in elevator under duress and disstisfaction of my unit being robbed of halfway only processions as though I placed them on a curb not a secure storage facility.Camerss or continuous patrol should be in where storage units are and more fully staffed to accommodate such incidents and more secure in out process of storage facility Sometimes no one in office for at least 20 to30 minutes and any one can enter and take supplies. I know I stood there once fit ten minutes plus knocking on doors plus going out to parking lot to get assistance thinking someone can actually have s field day in here unattended but with service I must say staff was helpful but not my level of expantcy. After paying all the insurance and fees I expect more in service. Also not supplying my trucks both times without my moving diollies.. or maybe because I don't seem rich or I am not white or ? Not seen as someone who reads or take time to get insurance and write reviews Customer service practices should be given to all that walks through that door at the highest level but so hard to do when understaffed or on smoke breaks.. finding out after police arrived was not only unit compromised but at first was treated as unbelievable and told to call cops myself under duress. .have not been contacted yet by uhaul inregards to theft.

Rating:

5.0

Great service provided by great people. You have a fantastic crew at your Bricktown location.

Rating:

5.0

Everyone who works there is so helpful. I am storing my furniture there till my new place is available and I couldn’t have been more pleased with all the kindness and help !!

Rating:

4.0

I had a bag of tools stolen out of my unit. It could have been one of my employees, but no video showed anyone leaving with them.

Rating:

5.0

I would have preferred 24 hour access but, 10 p.m. is better than 7 p.m., when the office closes and/or trafgic jams cause delays.

Rating:

5.0

I didn't return the Key right I put it in trunk

Rating:

5.0

They are very nice and helpful

Rating:

5.0

the staff was very helpful and always understanding and helpful and kind.

Rating:

4.0

Affordable

Rating:

5.0

Very professional, courteous and I had a easy reservation process.

Rating:

4.0

The actual units are pretty old. There are other places that have better for less.

Rating:

5.0

The young man went above and beyond his job title despite how upset I was he took the time to listen in such a calm demeanor I was forced to forget about the problems at hand and allow him to help me.

Rating:

5.0

Staff was friendly,knowledgeable and professional. Would recommend to everyone.

Rating:

5.0

Owner personal appeal, attentiveness, willingness to help, and cheerful spirit highlighted the all-in-door perfectly setup storage center. I’m military and perform all my moves DIY ... by-far the most convenient and accommodating move yet! I wish I could share pictures of the storage setup!

Rating:

5.0

Roy was unbelievable and super healpful

Rating:

1.0

I got kicked out of my unit and evicted even so there's no reason for eviction. As I was always on time and in full all payments due for renting unit. I was also harassed as though I was a suspect and a burglary that had occurred in the same storage facility though I was exonerated not guilty of anything except being aggravated at being locked out of my unit when I needed in my unit for my tools for work. I lost money because of their incompetence. Never so much an apology for trespassing on my business by locking me out when there was no proof that I had anything to do with their security breach. I I was left with an eviction letter on my unit door with no reason as to why I must leave. Then after I left three days after I got said notice I had started to receive late payment notices failure to pay rent and threats of locking me out from my stuff even though I had already moved everything out. I would like to know that there is some sort of checks and balances for customers who are loyal and spend more time and earnings with the contingent that U-Haul Nationwide provide. I have thought about PR but it's also thought that two wrongs don't make a right I'm going to try and rent a truck from you guys tomorrow again but not from bricktown of course but where I move to the other side of town American Storage in Oklahoma City number 3 have been the best they could be as Representatives of U-Haul and it's family tree.

Rating:

2.0

Did work with me on a payment plan and still got charge for late fee after explaining my situation. It was hard to speak to a manager. I requested to speak to one never called me back. So i had to moved my household goods to another storage and that was cheaper that I coukd afford.

Rating:

5.0

Polite and helpful staff. Access to storage spaces very convenient while being secure. Highly recommend this facility for your storage needs.

Rating:

3.0

Could not access roll up door when moving in.

Rating:

4.0

Although it's been over a decade since I moved in to the Bricktown - OKC facility by chance wanted to go to Southern California hoping to find work but, didn't have the complete financial means to move across the US with the U-Haul trailer & truck! I'm glad I did and was able to pay my lien off slowly but, surely over time. My greatest wish about that warm March day was how friendly the staff under Lonnie was and under Roy continue to be. Thanks for the U-Haul equivalent to PODS, U-Box! Because truthfully I really need this product in the past and present and someday as an empty-nester for the future! Thanks and hope to retrieve my belongings soon and get what's left of them after the fire and water damage in a slightly good condition. If, not no fair no foul: forgot about changing weather in OKC and the southern Great Plains! Thanks and hopefully will be there in person sometime in mid to late 2021! At least tornado season here as well as there! Thank you for all you have done for me it well appreciated!

Rating:

5.0

Excellent facility and all staff were absolutely amazing, helpful and informative!

Rating:

5.0

Excellent customer service, a pleasure to do business with!

Rating:

5.0

Loved the helpful staff

Rating:

5.0

Roy and his staff are FANTASTIC!! They went Above and Beyond at every turn to make things easy for my family. We arrived with Three loaded Trucks that each had a car hauler behind it and they got us right in and set up with storage in record time even thought they were short handed that day. They even let us use a pallet jack for some very heavy items and helped with a forklift to move a couple safes. And, when it came time to move our belongings to the new house, Roy even assisted with backing the truck up to the loading dock for my niece. All-in-all, They made a very stressful move that much easier for us and I Highly recommend them.

Rating:

3.0

The upfront reservation and storage experience was great. People on the phone were courteous. We had arranged to store our college student's items , with the 1st month free option extended, and someone local brought the items to storage on our behalf, in March. Upon arrival, in August, to remove the items from storage, it was a frustrating experience. We had a 4pm reservation to pickup a van. We had to look outside to find someone working. The van wasn't available. The person working was not courteous. We were told we could have a small truck for the same price, but ended up having to pay more for insurance. We said we hadn't been there, so we weren't familiar, and so were given a map, and had to figure out everything on our own. When we came in to check out, after getting items, the employee had earbuds in at the desk. We had to ask/figure out what to do with the ramp at truck bay. Overall, that day was frustrating.

Rating:

3.0

There is no lighting in the the storage

Rating:

5.0

Wonderful and very helpful staff. Gave a 5 star review on Google.

Rating:

5.0

I could not have asked for better service and very personable staff.

Rating:

5.0

The staff was incredibly helpful and friendly even though they were overwhelmingly busy on top of being hot and humid. We are very happy we chose this location to store our belongings.

Rating:

2.0

I rented a Uhaul vehicle in Texas to move my things to Oklahoma City. I was promised free storage in Oklahoma for 1 month and thereafter pay 74.95 monthly. I received my first statement for 84.95. Spoke with the headquarter and told them of the deal that was offered to me. Headquarter did honor the initial deal, but I continue to receive multiple letters in the mail every month saying that I owe delinquent fees.

Rating:

2.0

I arrived on a Sunday morning to move my items out of the 3rd floor climate controlled storage. I was informed the power was out and would likely not come back on for several hours. My movers and I agreed to reschedule for Monday. Upon arrival on Monday the power was still out with no indication of when it would be back on. My movers and I rescheduled for Tuesday afternoon. Again there was no power. In fact it wasn't until Wednesday that the power was back on. Thankfully my movers were flexible and willing to adjust and I didn't have to take off of work to make this all happen. However the fact my climate controlled unit wasn't controlled for several days is also frustration. Thankfully non of my items were damaged. Overall I am disappointed with my experience with this Uhaul storage.

Rating:

5.0

Amazing people!!!

Rating:

5.0

The owner of this facility is a great person he is easy to work with he goes up and beyond what you would expect from the owner of a storage facility. This is a very nice place at a reasonable cost I highly recommend it to anyone.

Rating:

5.0

Customer service at the Bricktown Uhaul was outstanding! Not only was the manager (Roy) extremely helpful but surprisingly the entire staff was that was also. I would highly recommend renting a storage unit here if needed.

Rating:

4.0

They need to let their parking lot go to public domain for Oklahoma Avenue to go through. Their stubbornness has created irreparable harm to our city. May the place burn down COMPLETELY the next time they have a fire.

Rating:

5.0

Have always been treated very well at the Bricktown U-Haul Facility.

Rating:

5.0

I have been a long time U-Haul customer. In my experience, U-Haul's customer service has always gone above and beyond expectations. This most recent experience was no different.

Rating:

2.0

For me, the location of the unit, the elevator, waiting to use the elevator were all reasons why I chose not to use this storage space.

Rating:

5.0

Roy and his team are the best. I look forward to renting a storage unit from them again in the near future.

Rating:

5.0

The staff went above and beyond to help me.

Rating:

4.0

Would like to thank everyone from U-haul. I hate moving& U-haul made it alittle more pleasent. Thank u all from U- haul

Rating:

5.0

Great staff

Rating:

5.0

Great people, easy to work with.

Rating:

4.0

I only had one issue with accessing my unit. I did not have my card and the person at the desk would not buzz me in...even after I showed my ID.

Rating:

5.0

The staff was always very helpful and kind. My husband and I got to know a few of the staff members over the two years we keep our stuff there.

Rating:

5.0

The accommodations there are top notch, but the staff is really what makes this location shine. They're always friendly, helpful, and welcoming and really made our experience so good.

Rating:

5.0

Very kind, personable and very informative. The staff has been well trained and knowledgeable of their job with great people skills.

Rating:

5.0

Everyone was way nice. There was a unit I needed was available and in a perfect spot for me. The dock setup really helped me unload the truck by myself. I really enjoyed this experience.

Rating:

5.0

Employees were very kind and helpful during my moving process. I would Recommend this location to anyone.

Rating:

5.0

5 star

Rating:

5.0

Everything was in good order when we left. Thank you.

Rating:

5.0

Excellent customer service!!👍

Rating:

3.0

Often there is nobody in office when calling and ringing doorbells for assistance at elevators and locked doors. One freight elevator often is not available. Then wait times for elevators every time.

Rating:

5.0

Great service

Rating:

5.0

Everyone one there is just awesome and loving! They really Will take care of you! Nothing but positive energy from the building and the staff family!!! I'd do business any day here.

Rating:

5.0

Loved the building... And it history...

Rating:

5.0

Friendly staff and great services

Rating:

5.0

Great employees and customer service! Staff was very friendly and made the storage and truck rental a very easy process. Facility was nice and they had a lot of carts to help move.

Rating:

1.0

Christen-incredible she was arguably the best customer service agent I have encountered. My complaint- I was not offered safe plus. I would appreciate if someone contacted me immediately. Like now.

Rating:

4.0

Roy was helpful and kind, as well as eager to help me with any questions I had.

Rating:

5.0

Roy and his staff are Awesome

Rating:

5.0

Great customer service. Very helpful.

Rating:

5.0

It was a hassle free experiance. Best staff , very helpful and organized.

Rating:

5.0

Excellent customer service.

Rating:

5.0

Awesome customer service.

Rating:

5.0

Management and staff are extraordinarily wonderful people! Treated my family and I with respect, as if we were their own family. Truly blessed to have met such amazing people. I will never forget them

Rating:

5.0

Roy is an excellent manager, he always took care of me and my folks. Definitely will use them again whenever I need to get a uhaul or storage. This is my go to uhaul store.

Rating:

5.0

Very friendly service, great communication during the entire process.

Rating:

5.0

Awesome staff and owner.

Rating:

5.0

Nice! Thanks!

Rating:

5.0

Exceptional service and attention. Very pleased.

Rating:

5.0

Good customer service!

Rating:

2.0

Paid 100.00 for 1 week of storage. Put in 1/4 tank of gas was not credited.

Rating:

5.0

OKC Bricktown Uhaul has been fantastic and totally met my needs. The staff was friendly and helpful and always answered my questions. I will definitely utilize the services of this facility again.

Rating:

4.0

Doing a great job!

Rating:

5.0

Good service and nice people at this U-Haul location--extremely helpful. For example, I complained about roaches one time years ago: never saw another roach in ten years. Outstanding manager.

Rating:

5.0

Good experience

Rating:

5.0

Amazing customer service.. The building is so unique and the history behind the building is amazing. This people who work here are kind and friendly and are full of wonderful ideas

Rating:

5.0

Wonderful service compassionate understanding about unforseen issues great accommodations above & beyond excellent service working with customers with disabilities & that are victims of dom. violence

Rating:

5.0

Roy and staff was very helpful when I needed to move to a larger unit.

Rating:

5.0

I needed storage and truck rental unexpectedly. The staff was welcoming, friendly and helpful. They offer excellent customer service and professionalism.

Rating:

4.0

N/a

Rating:

5.0

Rock solid service

Rating:

5.0

I would definitely rent here again.

Rating:

4.0

Facility clean and well maintained. Employees helpful on site, sometimes tied up with other haul customers.

Rating:

3.0

Did not visit facility; cannot comment on plant or staff. Email comms with Bricktown were OK, but phone comms, confused. JTR-Moving Help was contact. Bricktown loaded box on trailer backwards-oops!

Rating:

5.0

Great experience.

Rating:

5.0

No problems whatsoever!

Rating:

1.0

this was used with a stolen email. I did not book this truck!!!1

Rating:

5.0

everything was good 7/14/2018 calvin smith

Rating:

1.0

I was given wrong and misleading information every time I called. My box arrived June 28 but they kept telling me they didn’t have it. Also never received the $50 for it arriving late.

Rating:

5.0

Great people always friendly and helpful

Rating:

5.0

I've said a thousand times and I'll see it again. Roy and his team are rock stars. You can tell they truly WANT to help you. The team made my hellish 4-week move *that* much more bearable. Thank you!!