Customer Reviews for U-Haul Moving & Storage of Bramalea

7129 comentarios

152 East Dr   Brampton, ON L6T1C1
(Conveniently located at corner of East Drive and Torbram North of Steeles)

(905) 790-3897

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(905) 790-3897

152 East Dr
Brampton, ON L6T1C1
(Conveniently located at corner of East Drive and Torbram North of Steeles)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

GLACIERANN-MARIE E. 
Clasificación:
1.0

There was no point wasting my time booking on line. It took us 80 minutes to pick up a prebooked cargo van. At least 10 minutes of this time was waiting for the blankets which I had understood would be in the van. We were told the van was out front. Turned out it was away down in the back. The other thing I could mor understand was why the customer parking available to us as seniors was at the back of the building and the customer door is at the front.

ROBERTJOHN W. 
Clasificación:
1.0

El cliente no dejó un comentario.

peter R. 
Clasificación:
5.0

I will tell people about you and you guys were awesome clean and I knew my stuff was safe

cat j.  |  Overall Experience 
Clasificación:
4.0

The gentleman who attached the trailer was very helpful and professional as well as the one who detached when I returned the trailer.

Calvin D. 
Clasificación:
5.0

The trailer that I rented had debris and broken glass inside that was not properly cleaned by the previous customer. Also, several of the small side marker lights were burnt out. Other than those issues, the trailer worked fine and the staff was very friendly with prompt service and very quick return process.

Jeffrey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERONIMO DEL ROS Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICOLA F. 
Clasificación:
2.0

My son picked up trailer and had quite a bit of small gravel still in it. I have a picture that I can send. We needed it to transport two motorcycles. Didn't have a broom so couldn't clean trailer. While transporting, one of the bikes lost traction and fell into rails putting a big dent in the gas tank.

RONANALEXANDER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQULINEJANE M. 
Clasificación:
3.0

Long line up. Took 20mins to get to the counter. Lots of selection and staff assisting with hooking up trailer were friendly and helpful. Upon return no one was there to help unhook.

Avinash P. 
Clasificación:
1.0

WHEN I PICK UP THE TRAILER. T he guys that set up thr trailer did not put the pin in. The trailer drop off on the road, i had too get help too put the tailer back on, and put the pin in my self. ypur people need better training for trailer,s and IT NOT SAFE.

JANETTE S. 
Clasificación:
3.0

It was extremely complicated in retrieving equipment and car keys

Shirley N. 
Clasificación:
2.0

The location finder on the website and app did not work when attempting to return the vehicle.

Claude G. 
Clasificación:
3.0

slow to process my order... with early check in completed. 1.5 hours in line.another 30 minutes to get processed and equipment hooked up(trailer). I was able to get my first morgage on my house quicker.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Merlina M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ABOLFAZL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY O. 
Clasificación:
4.0

Ask every customer if this is their first time renting truck and inform/direct them on which side of the facility the truck will be returned to.

OLAKUNLEAUGUSTIN O. 
Clasificación:
5.0

No other suggestions at this time… very efficient and fast service…kudos for improving your process and making it fast and simple

Jessie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLADOTUN B. 
Clasificación:
2.0

provided the wrong location for the vehicle(sent us all the way to the back of the building when the vehicle was in fact sitting up front and looked like it had been for sometime with a cardboard display sighn) and no one was available to help us, vehicle had ++leaves and debris inside. Previous location did not have vehicle as scheduled and instead was redirected to this location which was out of the way

TRUDY M. 
Clasificación:
4.0

Excelent. Customer service.

BORIS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manpreet S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HAMIT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN H. 
Clasificación:
4.0

Windshield was dirty. Over charged for km. Used 60 km but they entered as miles so was charged for 97 km. Sent an email but never heard back.

MATTHEWF H. 
Clasificación:
1.0

We didnt get the truck size we wanted the gave us the 20 footer Elisa advised me that we would not be charged for the extra days. Also Jesse Bostick advised the same. When I returned back the truck they toldd me I had to pay 2 days worth. I told them what happened even had email from Jesse but they did not want to listen. I left that location very angry. I had to speak to customer service waiting over an hour to speak to someone. Brian advised he will refund the 2 extra day. I feel I should get more compensation for what I have gone through. Not only did I not get the truck as I booked a month and a half ago but I could not drop off in Brantford because the truck they were suppose to give was damaged. So I had to come back to brampton to drop it off, I am not happy at all with the service I received from U haul. I have a big family and this move was not easy. I hope I can get some compensation from U haul for the lack of service I received from the beginning to the end...Kam Pabla

Kam P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEV N. 
Clasificación:
4.0

El cliente no dejó un comentario.

OSTAP D. 
Clasificación:
5.0

I wish the rental system didn't require a credit card only for rentals. If there is some way that funds can be held in the same manner while using Visa Debit or Mastercard Debit, it would make rentals so much more easier for the customer.

Bryan R. 
Clasificación:
5.0

This location is usually fantastic. The first trailer they wanted to give me the lights were not working. The one they gave us had a little garbage in it, nothing crazy. The bolt on the fold down ramp was difficult to open and close. When we returned it at 4:45pm they were closing at 5 no one helped us take it off. None of this was a big deal for us but for someone new to trailers it could be difficult.

JO-ANNEE C. 
Clasificación:
1.0

Originally, I was given a truck with no clear indication of where to even find it on the lot. After quite a bit of searching, I found out that the truck was parked behind another. Went back to the front desk to ask if someone could move the truck and they accidentally cancelled my reservation in an attempt to change my truck for some reason. I do not understand why a simple thing as moving a truck so I could access my rented truck, turned into me having to go through the entire rental process again. I asked if my credit card was double charged and they said that the first charge was reversed (it still isn't). Once I was finally able to access my rental truck, there was previous damage to the front driver side. Opened the trunk and found a dolly (those are rented out) just laying in the back. I had to drive the truck to the rental area for them to take the dolly out and tag the front bumper on the driver side with a zip tie. All in all, my rental process took about 2 hours. Mind you, I had booked online and ahead of time to avoid the long wait as advertised by the company. Finally! I had rented a u haul truck and could get on with my moving plans. As I drove out of the lot and got on the main roads, I noticed that the car was pulling to the right at speeds above 60km/h. Turns out the alignment of the truck was off. Probably from when the person who damaged the driver side bumper rented this truck. I made do with compensating for the alignment issue since it was easier to deal with than the staff at the uhaul rental location. Overall, my experience renting with uhaul at this particular location was terrible. I'll be keeping a close eye on my credit card statements to ensure that my first rental charge was reversed.

ISHANRAKESH A. 
Clasificación:
5.0

Staff are very helpful check-in took a long time process for returning the trailer wasnt clear.

MALCOLMJOSEPH M. 
Clasificación:
5.0

I feel that U-HAUL should have their employees walk the customers to the appropriate pick up vehicle and ensure the keys are in the vehicle. I had to walk in three times to get assistance. Also, to be more specific when dropping off vehicle after hours. We had no idea where the drop box was kept. however, I was pleased to get a vehicle the same day without having to book in advance.

Estelle A. 
Clasificación:
5.0

The Hey 10 and vodden location is a mess . I booked a auto hauler , went there payed for it went to hook it up and then they told me it was broken . I had to go further to the east dr location and do everything over again . I came down from Orangeville to pick it up . I will never go to Brampton again .

TIMOTHYG L. 
Clasificación:
3.0

I had an issue with getting my own account as it linked up with another family member. My entry code was not working and I had issues with my card swiping in. The convience getting inside after hours was disappointing. The agent was not able to create a separate account for me.

Shawn M.  |  Online Move In 
Clasificación:
1.0

The trailer was not available at the location I chose, even after the website said it was. I was double charged because I didn't return it at the planned time, despite having to go 400 Km's out of my way to pick the trailer up. It's too bad that U-Haul franchisees don't care about their client base. I will be posting this all over social media today.

CRAIG N. 
Clasificación:
2.0

the truck we rented was not available for pick up and the drop off in fort erie option was not available when we travelled to the different location for pick up of a different truck, a huge example of poor service. thank you

donald W. 
Clasificación:
3.0

SUPER SLOW checkin

Joseph F. 
Clasificación:
3.0

Better communication to avoid last minute changes and cancellations. Self Drop off is not swift.

Abhinav T. 
Clasificación:
5.0

Simple and fast

CHERYLM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAJATKUMAR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO D. 
Clasificación:
3.0

The guy who check on the returning vehicle charged me $60 on gasoline even I already explained, show evidence that I return the exact amount of gasoline in gauge.

Ronnel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEV N. 
Clasificación:
3.0

The equipment was very old and in very bad shape and condition . It was also not clean from Inside as well

Harnoor R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray A.  |  Overall Experience 
Clasificación:
2.0

Better customer helping representatives Lot of waiting time at the location. Incorrect Billing , Called more than 4 times to call center and no one answered the call, waited more than 1 hour each time to speak to a representative, but could not get hold of a representative. Have to drive to the location to correct billing issues

SIVAREDDY S. 
Clasificación:
1.0

This was one of the worst experiences I have ever had. Ever. Your staff completely screwed us over with the size of the truck, and the location of pick up a day before our first Move. Christy (reservation manager) didn't help at all or get back to me. Head office hung up on me when I expressed how upset I was, and when I called head office again it was basically a “too bad” situation. I was told I either take what they offer or I can cancel. I originally ordered a 20 foot truck pick up in Woodbridge drop off in caledon, they call me a day before saying all they have is a 15” truck and pick up and drop off in Brampton, 40 mins away from both locations I needed. It's pretty clear that Uhaul has a hidden Agenda of not having trucks for people and sizes and not telling them until a day before so they have no other options. Disgusting and never using Uhaul again ever. Shame on this company.

CARLO S. 
Clasificación:
3.0

Customer Service is very slow, waited 30 minutes on line there was 3 customers with no mask. When we return the vehicle we waited 15 minutes no one came then we were told to leave the keys. Asked for the manager the employee at the desk said she wasn't sure if the manager was in and didn't bother to check.

SCOTT M. 
Clasificación:
5.0

There was no one at the desk when I arrived. Had to wait for about 5 min before being served. Other wise it was perfect. I did not have to wait elsewhere.

Jae-Sun S. 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa j.  |  First Impressions 
Clasificación:
1.0

I came Saturday and the vehicle trailer was damaged. I couldn't pick up my reservation. The lot person couldn't pull the ramp out while I was there. They didn't want to document it. Another girl told me to call the 800 number to get a reimbursement. Because they purposely didn't document the failure the csr from uhaul said that it was me because I didn't take it. When I went back to the store On Monday to pickup another trailer they only dicounted 16$ and told me to bring back in the morning. I returned it this morning and there put back the 16$ that was deducted. Another note: I understand that the lines are busy but I waited over an hour on the phone to talk to someone for customer service just for them to tell me that the store told me that it was my fault that I didn't pick up the first trailer

Frank M. 
Clasificación:
1.0

Dealing with uhaul has to be one of the least satisfying things you can do as a human. There is zero local Customer service as there is no chance you can ever get a hold of the actual location that you would like use by phone. Instead you are directed to some call center in the USA who has zero idea based on geography what you are talking about in regard to location for pick ups and drop offs. Further when you are forced to book online with your poorly made website and drop downs there is very little chance you even get the actual product You booked when it's time to pick it up. Instead your spend 1 hour attempting to book on line. Then you get phone calls, text messages and emails stating what you reserved is not available so we have a different item for you to rent that is more than likely not what you asked for. 1- I booked a 1 way enclosed trailer for 1 day. It was going to work out great. 2- I show up they don't have an enclosed trailer I need to take an open trailer oh and it cannot be a one way rental so please mess up my plans to drive and extra 200 km to drop it off back at the original Location 3- the website stated the location was not Open Sunday / when I called to confirm I was left on hold and was forced to drive back a day early to drop off trailer on Saturday only to find out the sexists was wrong and the location was open Sunday I cannot stand booking / using your products. But let's be honest. There is no other option. You have done a great job at that. I will attempt to never use uhaul again as every time I do it becomes such a stressful event that I wish I never made the reservation Good day

JUSTINF C. 
Clasificación:
1.0

Do not overcharge your customer We put gas in right before we return the car, have receipt thay still charge us for gas. When I come to this location lady name Rajnit (she said she is manager, was on her cell phone texting did not pay attention to line up customer) did not want to return our money did not look even on the receipt. We made 29 km and put 6l of gas She did not know how to calculate the distance we made How can this person be a manager?

ANDRZEJ P. 
Clasificación:
5.0

It was very useful for when I needed it

Rowan B.  |  Overall Experience 
Clasificación:
1.0

The entire experience was horrible, not only at this location but also your online booking platform is trash. I get a call a day before my reservation (that I made a month previous) to be told the equipment is not available. They offer me a smaller truck but with unlimited mileage. It's a pain in the ass but I accept. it, because what choice to I have. Then I show up at the location just to be told "we dont see unlimited mileage" on file. The manager was even rude and implying it was not possible the person on the phone told me this. After making me wait an additional 20 mins (after already waiting an hour in your rediculous line), they finally gave me the truck. I get in it just to find the bloody damn thing had 1/8 a tank of fuel. So now in addition to me delaying my move an hour and a half, I have to also fill up fuel because someone at Uhaul was too damn lazy to maintain the equipment. I am almost certain you are charging people for fuel when its not returned with edequate fuel, yet you are not refilling it? Then what are you charging peple for? Then to top off this entire rancid experience, I get dinged for fuel even though I returned it with more fuel than the 1/8 it was given to me, just to be told I was given a "Credit" for returning it 1/4?? What kind of shady ass practice is that? Sure enough, I will be 1000% sure to NEVER use Uhaul again my entire life.

PATRICK B. 
Clasificación:
4.0

I was charged for a dolly rental which I did not take. I was also charged for additional insurance which I did not request. The cost was significantly higher than a rental I did last year doing the exact same trip. Almost $75 more expensive.

James L. 
Clasificación:
5.0

Not a thing, everything was excellent

JO-ANNEE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEANG C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO F. 
Clasificación:
5.0

Excellent customer service representative, just love the Self Check out! And Convenient Options..

RANSFORDKENTISH J. 
Clasificación:
5.0

It did suck that there was only one loading area on the one side and not on the other side where there are storage units, was hard moving stuff across the building. BUT having the equipment to help move the boxes etc. was very convenient so it made it not too bad. Overall clean and easy storage

Stephanie N.  |  Online Move In 
Clasificación:
5.0

Very pleased. Will use again.

RYAN E. 
Clasificación:
2.0

I told them I needed a hitch drove all the way home from my husband to see the part isn't attached drove all the way back had to get it reattached it was still charged for kilometres I should be given a credit for the kilometres I drove to it from

KIMBERLEYLORRAIN F. 
Clasificación:
4.0

Well equipped overall, but took too long to check in at the store despite advance online checkin. Also equipment return instructions missing/ not obvious . And purchase of supplies was on separate order number from truck, not synchronized at checkin - could be improved

Brian C. 
Clasificación:
5.0

Very professional people, we'll organized, quick in and out - I will use these folks again when the need arises!

Elizabeth A. 
Clasificación:
5.0

Kepp up the good work

MULUKEN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
1.0

El cliente no dejó un comentario.

ANKIT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dilpreet M. 
Clasificación:
1.0

Waiting 2 hours in line to rent/pick up the trailer rental is completely unacceptable. Improve service, especially at month's end. Of course its busy...this is what your business is based upon...people moving things, especially at month's end.

MARKDEEP J. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAMIT K. 
Clasificación:
1.0

When I arrived at the location the trailer was not there. I waited two hours and it still not arrive. I had to change the location pick up. To return it we spend two and a half hours to drive to the this location to return it. In total this added 12 hours to our time just to rent a trailer. Uhaul gave us a $50 credit for added time. You do the math. I asked that the area manager call us so that we could talk about our situation. No call.

Mark W. 
Clasificación:
1.0

The employee at this location drag their feet you have to wait so long in the line I try to call one day no one answer I decided to drive over there was 4 employee in the store with no customers just yapping away I will never ever go back at u haul again

RAJENDRA H. 
Clasificación:
1.0

I did not rent a dolly!! Why am i being charged?

FELIXB B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mariusz S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Haseeb Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

GURDAYAL S. 
Clasificación:
4.0

all good

ANTONIO B. 
Clasificación:
4.0

Everything was good except the return process. I was unable to login into my account. I tried logging-in using different devices but still I was unsuccessful. There was some issue with the website which needs to be corrected.

Amandeep Singh B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandip P. 
Clasificación:
4.0

My initial request was for 26ft truck. As it wasnt available, i took 15ft at this location. I made a request to Uhaul traffic team to change the pickup location to near by neighborhood dealer but no one was interested to work on my request. This would have saved me $10 just on gas. Overall good service booked an 15ft truck and drove 34 kms. The website says the vehicle give 10 kms

Hemanth N. 
Clasificación:
1.0

We had reserved a 26 ft moving truck. I have an email confirmation and a representative from this location called to confirm this a few weeks ago. On moving day we were given 20 ft moving truck instead and were told that's what our order indicated. I have no idea how our changed to this. As a result we had to do our move in two trips versus one, costing more time and money. We reserved weeks in advance so that we could be as organized as possible. Disappointed.

IRTAZAH S. 
Clasificación:
2.0

I have many experience with Uhaul. Good booking system, excellent follow up and staff are mostly friendly. Please do some thing to avoid the time wasted in line up. EVERY TIME long line up to get a rental. I do as much thing online, to avoid delay. Why you never have enough staff? They are over worked. Shame on you uhaul. If you care about customer time, please appoint enough staff!

Wilson P. 
Clasificación:
5.0

This location was a well organized place very professional. Not like the mobile pick up at Days Inn

KEVIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

maricel d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RANJEET S. 
Clasificación:
2.0

Did self checkin still waited in line for 1.5 hours

Neil J. 
Clasificación:
3.0

I booked an order a month ago for 15' truck. At the last moment they called me and said its not available. I am so frustrated of uhaul that i would never recommend to anyone. They offered me 10' truck which didn't fit my luggage, i had hard time moving. Worst service ever. This was my first and last booking from uhaul. I would never recommend or use uhaul from nowonwards. If you take order before month than fill it. Dont just hang customer in middle of no where. Improve your service by filling proper order. Gracias

Bhavik J. 
Clasificación:
1.0

"Keeping a reservation promise". I am very dissatisfaction with the service I received and the lack of ownership for the errors made on your part. After reserving a 26' truck to move a 4 bedroom house From 1 city to another with the"reservation guarantee" I was given a 15' truck that only held 1 room at a time with soft tires. 7 trips and $150 in gas ⛽ later I was slapped with an almost $300 bill and 3 previous charges that were taken off my credit card. Will never use U-Haul again, will not recommend to anyone. ðŸ'ŽðŸ¾ðŸ'ŽðŸ¾ 2 thumbs down for you guys

Marcia J. 
Clasificación:
1.0

I will never rent Au haul again customer service as terrible the manager does not return phone calls they lost one of my reservations I reserve 2 truck for the 30th I only got 1 I reserve at 26 footer I end up with a 15' I have to go somewhere else to rent another vehicle I would never recommend anyone to rent from u-haul ever again.

RAMDEO S. 
Clasificación:
1.0

Absolute shit

Marissa B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOGENDRA S. 
Clasificación:
2.0

No one knows your key drop box Line up is insane not enough clerks We have to go to work Too long waiting on the phone for someone to talk to not good at all Very annoying repeating voice mail

tom M. 
Clasificación:
1.0

I made a reservation to pickup the van at 2. Still had to wait in a line for 45 mins. There are not self checkout option.

Kunj P. 
Clasificación:
1.0

The service was very bad because at the last minute they changed the size of the car that I rented and I had to wait more than 2 hours in the office for them to give it to me. very bad service.

Julian Z. 
Clasificación:
2.0

Office staf is no good

GURMINDERSINGH B. 
Clasificación:
3.0

El cliente no dejó un comentario.

HARMANP S B. 
Clasificación:
1.0

I had booked a one way trip from brampton to orangeville and with out my concent my pick up location was changed and I no longer had a one way trip. Called costumer service and was assured I would still be able to get a one way trip. When I went to pick up my truck I was told I couldn't have the one way trip and told if I dont return it they report it stolen. This experience was super stressful and maid our big day extra long and frustrating

PATRICK W. 
Clasificación:
5.0

Service was good friendly staff and price is really good.

RAVINDER S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOYEL R. 
Clasificación:
1.0

I am not too sure if the representative who is the first face that customer interact with know how to to talk to a paying customers. From the minute I walk in to pick up the truck until I walked out of this location my experience was so horrible that I would rather pay double to any other car rental company then uhaul. never again I would rent from uhaul!!!!

AHMADKHALID A. 
Clasificación:
5.0

I had great experiences with assistant at the location and on the phone after I returned the truck. My only concern is that both the fuel and additional fee changes were incorrect. I understand the manager will call me soon to further discuss.

MICHAEL O. 
Clasificación:
1.0

El cliente no dejó un comentario.

GURJEET D. 
Clasificación:
1.0

Requested a 15 foot truck and when I arrived the advised the had a pick up truck assigned to my account. Requested for 24 hours but they said we can only give you the 15 foot truck for 8 hours.

SAMEERAHMAD A. 
Clasificación:
1.0

There was a 1 hour wait to check in. Only 2-3 staff registering clients. My trailer rental was also not available. I had to spend more money to rent a truck. I drove 4 hours from my new hour to complete my move.

ADRIAN V. 
Clasificación:
2.0

El cliente no dejó un comentario.

russ m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

debbie b.  |  Overall Experience 
Clasificación:
4.0

Even though we had a security code we could not access our two storage bins You should have it 24/7 with access after office hours only with a security code I think it would be greatly appreciated by everyone especially with everything that is going on these days and not everyone working regular shifts and days

ALLAN R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pankaj V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott D.  |  Overall Experience 
Clasificación:
5.0

EXCELLENT JOB

LAW OFFICE OF BAL K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

steven w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Petagay C.  |  Overall Experience 
Clasificación:
5.0

No comment

MARIAFLORENCIOJ T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

thulane s.  |  First Impressions 
Clasificación:
5.0

Clean building, secure units with great climate control.

Alexander D.  |  Overall Experience 
Clasificación:
3.0

The staff is not very courteous and don't try to understand the customer's situation or questions before responding, leading to customer repeating their situation or request few times. In short, more maturity in staff will be helpful in improving customer experience.

anshu K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxanne R.  |  Overall Experience 
Clasificación:
5.0

This is the best place I ever been greats are fine could be better I had my stuff in there for over 2 years everyone was friendly answered all my questions place was clean even the washrooms was clean excellent place to keep your storage

ANGELA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STACIAN C.  |  Overall Experience 
Clasificación:
5.0

Cheapest unit of size I needed in my local vicinity

THOMASK Y.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

sean h.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Regina V.  |  Overall Experience 
Clasificación:
5.0

The staff is great here! Special mention to these girls: Rajmeet Jasmeet Hanna They were helpful and made my move-in process very easy.

Robin P.  |  First Impressions 
Clasificación:
5.0

It would be to your advantage to try to have more staff scheduled at the end/beginning of the month when more moves occur. The staff is often stressed out , overwhelmed and overworked! They actually did not put my termination of my rental unit in the computer system properly , as the agent was overwhelmed and wrongly charged another month (now corrected). As usual , there was a long lineup at month's end. The problem is that are only one lineup and often are so long. Everyone is put into one lineup : truck rentals and other complicated rental agreements ( that take a long time) and then other retail purchases that takes a minute. . There should be a line up just for simple merchandise transactions that just take minutes , so you don't have to stand in line half an hour for example just to buy tape or boxes . Otherwise , must say an associate named "Samantha " was amazing and perhaps should be in a managerial position one day. Thank you . 

JONATHAN S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

vindra b.  |  Overall Experience 
Clasificación:
5.0

There was nothing I didnt like about the storage unit. It was temperature controlled, and well lit. But I also appreciated that it was very secure in that you had to enter a code to enter and exit and the locks were supplied. I always felt that my personal things were safe and well looked after in my storage locker. Thankyou

Darlene W.  |  Overall Experience 
Clasificación:
2.0

Received a locked locker found out at midnight after I arrive with a loaded truck. Drove 4 .5 miles total and was charged 92.06 for the truck and 62.81 for fuel. They claim i used 1/8 fuel so, does that mean the truck gives 36 miles to the tank?.

SHAUNRICK G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

julian b.  |  Overall Experience 
Clasificación:
5.0

GREAT STAFF! GREAT FACILITY! GREAT PRICE! GREAT EXPERIENCE!!

William O.  |  Overall Experience 
Clasificación:
5.0

I really appreciate the fact that such places as U-haul storage exist. Wonderfully safe, clean and affordable. ¡Gracias!

Jadwiga P.  |  Overall Experience 
Clasificación:
4.0

One problem area is the online booking process. When booking the unit, I completed the application but it did not work. When I realized that there was no email confirmation, I phoned and there was no record of the application and the process had to be repeated on the phone. When we were booking the truck the same thing happened. It could have been a real disaster if I had not followed up by phone. The staff however, were wonderful, helpful, pleasant, kind, understanding and for that reason, I would recommend them to anyone.

Kerri H.  |  Overall Experience 
Clasificación:
3.0

I had stored belongings of mine for about three and a half years in the Bramalea storage unit . It was very convenient to get in and out of when I needed something. And the area was kept clean and the price wasn't bad. I did have one issue though. I was away from my storage unit for 1 year, and when I went back to get my stuff I was surprised to see many mouse droppings. So that would be the only negative. I had to throw out a mattress and box spring, as well as two other boxes of towels. I know mice aren't anyones fault, but just a heads up to others who have to store items, pack them accordingly.

Cassandra R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sandra N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennie L.  |  Overall Experience 
Clasificación:
5.0

The staff were courts and friendly. In fact they were engaging me in conversations, while efficiently executing their duties. I was thoroughly impressed with their overall deportment.

Ivor T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen m.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

julian O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Enzo M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC M.  |  Overall Experience 
Clasificación:
4.0

I wish it was accessible 24/7.

Naveen K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TRACEY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianna b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

antony a.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

anthony k.  |  Overall Experience 
Clasificación:
3.0

The storage units were a bit small. I had to store my items/furniture from a three bedroom house and had to rent 2 units. The height was inadequate as there was only so much stacking that could be done.

Cecily B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

alysia v.  |  Overall Experience 
Clasificación:
5.0

I loved your service your staff was always on point and pleasant I will be using you in the future

chanelle h.  |  Overall Experience 
Clasificación:
5.0

Keep up the wonderful work guys.

YVETTE H.  |  Overall Experience 
Clasificación:
4.0

I had a unit here about 10 years ago and I think I could visit 24/7. Recently I wanted something and saw that hours were restricted, I had to buy something I had stored as I could not get it.

JAMES W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

heimrich K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha R.  |  Online Move In 
Clasificación:
3.0

Free unit was located furthest unit from the door. If this is the case for paying unit i would not be interested.

CHRISTINEP S.  |  First Impressions 
Clasificación:
2.0

The staff were as friendly as they could be under the circumstances. The systems were down which created a very long line up and long wait times. It was extremely uncomfortable for everyone involved. I felt badly for the staff and the experience made me late for work. I would not recommend this facility to anyone. It would be hard to explain my experience and I not to mention they did not have what was booked months ago for me. I ended up having to have two lockers, not side by side and was not offered any accommodations for it.

Samantha R.  |  First Impressions 
Clasificación:
4.0

Very nice and clean system.

nabila k.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tamara W.  |  Overall Experience 
Clasificación:
1.0

why send threatening late fee messages 3 or more times, when you have my credit card on file.. why try to charge me a second unit fee when i clearly moved out of that unit 2 days before a new monthly fee could begin. Your customer service is crap

randy i.  |  Overall Experience 
Clasificación:
5.0

You are doing a great job everyone. Thanks!

Takenarine L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne c.  |  Overall Experience 
Clasificación:
5.0

Our move from Winnipeg to Brampton would Not have been possible without U- Haul. Thank you for everything .

kiran m.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work

Scott N.  |  Overall Experience 
Clasificación:
5.0

Counter person was on their own because the other person had to leave to pick something up and although busy she was calm, extremely friendly, and efficient. She called back to the storage area and had another woman, who was very friendly as well, meet me and show me where my unit was. I've had to rent storage a few times over the years and have never seen a facility that was this clean, organized, and maintained. I hope that this gets back to the Brampton staff because they all deserve a HUGE pat on the back.

ROBERT N.  |  First Impressions 
Clasificación:
5.0

The manager for the location is wonderful! She was very friendly, warm and helpful from the first day!

debbie b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Micaela R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DOROTHY S.  |  Overall Experience 
Clasificación:
4.0

Gracias.

Nalini J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

tamara s.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Andreanne M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DIOGO B.  |  Overall Experience 
Clasificación:
5.0

Very good

genn L.  |  Overall Experience 
Clasificación:
4.0

I was disappointed, when I got an email saying that my account was overdue for my storage locker, and I would be charge a late fee, when I had informed the desk clerk I was moving my stuff out of the locker space and that was reason for renting the truck. It send off an alarm to my head, however I did call in and I do think the matter has been resolved. That was my only disappointment.

Danny H.  |  Overall Experience 
Clasificación:
5.0

The staff at this location has been especially helpful during this pandemic. Great experience. Exceptional staff!!

michelle p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucie D.  |  Overall Experience 
Clasificación:
5.0

Did not have to talk to anyone but I'm amazed at how clean it is. I'm very happy. Price is ok too.

Scott N.  |  First Impressions 
Clasificación:
5.0

You have nice and happy workers there and they need a free coffee sometime thanks

louise k.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

gloria g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BEN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN M.  |  Overall Experience 
Clasificación:
3.0

I found that when dealing with Shelly, my experience and service was above and beyond. However when dealing with the other staff the both experience and service went dramatically down. I feel that if the staff gave half the performance of that of Shelly, the overall service and experience would be significantly better.

Daniel H.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

LINI R.  |  Overall Experience 
Clasificación:
5.0

Their was 1 person name Clint, he was extremely helpful. He was well trained and knew everything about storages. He showed me around,made me feel secure and comfortable. Thanks.

Gwen M.  |  Overall Experience 
Clasificación:
3.0

There was no lighting in the storage unit which made it difficult to see anything. The late fees were expensive and added on after only a couple days which I thought was too soon. I felt like I was paying too much for my unit every month. The staff were always very friendly and helpful but they didn't always know the answers to simple questions. I would use Uhaul again but hopefully I wouldn't need to use the storage. Renting Uhaul vehicles I have never had an issue.

ELYSE P.  |  Overall Experience 
Clasificación:
4.0

Great staff and facility, easy to load into storage unit and return vehicle. Only issue was a long wait time to register for the storage unit.

Mary-Joyce S.  |  First Impressions 
Clasificación:
5.0

The team there are amazing!! Great location - definitely would reccomend!!

Trish E.  |  Overall Experience 
Clasificación:
5.0

Gracias

renee b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Armando F.  |  Overall Experience 
Clasificación:
2.0

Overall the facility is great; however upon moving out I was notified that there would be no partial reinbursement to me. All other storage places give something back. I will not store at uhaul again

Michelle P.  |  Overall Experience 
Clasificación:
5.0

Great service

kwadena o.  |  Overall Experience 
Clasificación:
5.0

Samantha was the one that helped me get a storage unit she was great and understanding and she had lots of patience with me

ANGELA B.  |  First Impressions 
Clasificación:
5.0

Clean & secured storage area manage by friendly staff.

alvin m.  |  First Impressions 
Clasificación:
5.0

It's nice and for a very good price to rent

carmen a.  |  Overall Experience 
Clasificación:
5.0

Great service

florence a.  |  Overall Experience 
Clasificación:
5.0

The service was very nice, I really appreciated their help! I would definitely recommend this place to rent a trailer or truck, as well as a storage place.

Maksim R.  |  Overall Experience 
Clasificación:
5.0

Really great service here. I rented a van and stored stuff here also. A really great facility. I highly recommend it. The staff are friendly and helpful. I will come here every time from now onward.

Ram E.  |  Overall Experience 
Clasificación:
3.0

the experience was good, but they are needing more staff to support the busy .

NORECIA S.  |  Overall Experience 
Clasificación:
5.0

service was great and very comfortable. we rented before and and will when we need. also we do tell about the service to my friends.

mujahid j.  |  Overall Experience 
Clasificación:
4.0

Gracias

JOSE A.  |  Overall Experience 
Clasificación:
5.0

Shelley, in charge of the Storage department - is excellent. Shelley goes out of her way for the customers. In my opinion she should be getting top dollar with U-Haul.

Leanne P.  |  Overall Experience 
Clasificación:
5.0

I wanted to first send a special thanks to Sam for taking good care of us with the storage and truck rental. She was very clear with all the procedures that needed to take place before and after. Thk

ANGELA G.  |  First Impressions 
Clasificación:
5.0

Accommodating and good service.

Marissa B.  |  First Impressions 
Clasificación:
4.0

Great facility for storage and auto rental. Extremely clean & well maintained storage area. My only reason for not giving an excellent rating, was because of the long wait time to get to the counter.

Peter R.  |  Overall Experience 
Clasificación:
2.0

the staff at this location are so poor I booked a locker on the main floor and the worker didn't know where it was. I closed the unit at 6:40pm I went back to ask a question and they closed 10Minearly

nicole A.  |  Overall Experience 
Clasificación:
5.0

Its good service

amanpreet s.  |  Overall Experience 
Clasificación:
2.0

It seemed like only certain staff wanted to be of service and others, customers were an inconvenience. The facility wasnt overly dirty but the bathrooms were always disgusting and never had toilet pap

Bethany T.  |  Overall Experience 
Clasificación:
5.0

Sam was a great person with excellent customer service, she goes extra length to ensure customer are happy.

Babajide A.  |  Overall Experience 
Clasificación:
5.0

I think the automatic back doors should have been always available. The small door beside key pad after hours was very awkward and tight to get the dolly cart through. For Future, Thanks. Pamela

Pamela Y.  |  Overall Experience 
Clasificación:
2.0

Had to wait a long time to get to the desk

ANNE M.  |  First Impressions 
Clasificación:
5.0

THE BEST STORAGE, SUPER CLEAN, ORGANIZED VERY WELL CLIMATED WINTER AND SUMMER ... ITS VERY FRIENDLY EMPLOYEES ,,,, THANK YOU VERY MUCH FOR YOUR ATTENTION MANY THANKS

claudia b.  |  Overall Experience 
Clasificación:
5.0

Staffs are friendly and helpful. These facility is highly recommended.

leila q.  |  Overall Experience 
Clasificación:
4.0

Dont revise ur rates every year

Shahzad K.  |  Overall Experience 
Clasificación:
5.0

Good service.

RONALD M.  |  Overall Experience 
Clasificación:
4.0

katie was very helpful. and she showed she cared.

Larry G.  |  First Impressions 
Clasificación:
5.0

Excellent customer service

Henry N.  |  First Impressions 
Clasificación:
5.0

Shelly, who I believe to be the manager, was absolutely wonderful. Her honesty and compassion were heartwarming.

ronald d.  |  First Impressions 
Clasificación:
5.0

Clean facilities , secure and the uhaul staff lady who helped me gave clear instructions of how access the storage .

Ephraim M.  |  First Impressions 
Clasificación:
5.0

Customer Service was great the representative took the time to explain . Very clean environment would use this facility again.

JANET O.  |  First Impressions 
Clasificación:
1.0

I had a very bad experience with the 24/7 share and at the 515 tauton in Oshawa location also I had to call the 1800 uhual for info and a girl named sylvie. Not only I didn't receive my dolly and pads

Jusyl S.  |  First Impressions 
Clasificación:
1.0

Call me to find out how embarassing your company treated me since I picked up that old faulty transmission truck and that mystery storage unit that nobody could help me find.

Adriano A.  |  First Impressions 
Clasificación:
2.0

Poor customer service and long wait times. One last was very rude yelling at her staff

natasha a.  |  First Impressions 
Clasificación:
5.0

Great customer service the person was knowledgeable and fast friendly service

Jeeta P. | Reservación
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