Customer Reviews for U-Haul Moving & Storage of Bramalea

9,992 reviews

152 East Dr   Brampton, ON L6T1C1
(Conveniently located at corner of East Drive and Torbram North of Steeles, South of Queen)

(905) 790-3897

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(905) 790-3897

152 East Dr
Brampton, ON L6T1C1
(Conveniently located at corner of East Drive and Torbram North of Steeles, South of Queen)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David G 
Rating:
5.0

Customer did not leave a comment.

Mohit K 
Rating:
5.0

Keep doing what you do

Herdeep C 
Rating:
1.0

Unprofessional and not customer friendly

omar c 
Rating:
5.0

Customer did not leave a comment.

Gurparwar S 
Rating:
3.0

Customer did not leave a comment.

RYAN B 
Rating:
1.0

The employees at Brampton location do not speak English, it was insulting. The location smelt of body odor. U-Haul asked for far to much information, I don't like taking selfies. Will buy my own trailer.

nelson b 
Rating:
5.0

All staff members are very helpful.

gurpreet s 
Rating:
2.0

You never have enough staff your check in process is very slow. Your app never works

BRENDA D 
Rating:
4.0

2 reasons my experience wasn't as good as I would like. Checking in to ask for the uhaul took a lot of time. Staff at the front definitely lacks training. Took 30 to 45 mins to just get my keys. Second, I was told before the start, that I will receive guidance on loading the trailer to the truck. At the desk, they straight away denied that we wont help in any way. I somehow managed to request one of the site staff, who guided us. Its a panicking situation when your using trailer for a first time and we are denied important help. Apart from that, overall experience with the car, brake systems, cleanliness and other aspects were good.

asif j 
Rating:
1.0

I waited in line for 25min only 1 lady helping everyone. After long wait she asked everyone to go outside for vehicle returns. You should inform customers where to return when they took vehicle. Totally dis satisfied waited 30min to return. Worst thing is no one was there outside also to take return. How poor the service is. Atleast you guys can put a sign for returns

ranjith k 
Rating:
5.0

Customer did not leave a comment.

Amolak S 
Rating:
3.0

Customer did not leave a comment.

Naseeruddin M 
Rating:
1.0

Wait it 15 minutes to return. My vehicle went to the counter was told. Somebody is out there. Well, you must be invisible cause myself. And another customer didn't see any. One also check engine light was on low tire pressure. You really do service on these vehicles? I don't think so and also first thing in the morning to pick up the vehicle. 1 person behind the counter and slow as molasses this. I know nothing will happen. I just go elsewhere.

CRAIG B 
Rating:
5.0

All good

Alfredo D 
Rating:
5.0

Customer did not leave a comment.

samantha d 
Rating:
1.0

I really disappointed with their service.The U haul I got its AC was not working and when I told they said yes our some of U hauls AC do not work.They over charged me for the U Haul I reserved.The staff was rude as well.I really don’t recommend anyone to book U haul from the Steels location.

karampreet k 
Rating:
5.0

I wouldn't hesitate to recommend uhaul to anyone who might be interested in renting a storage unit or a moving vehicle!

Paul H  |  Overall Experience 
Rating:
3.0

Not happy at all with this booking.

Antonia G 
Rating:
5.0

Customer did not leave a comment.

Linda V  |  Overall Experience 
Rating:
1.0

Rude staff , slow service , short staff causing long line up and over an hour wait time.

sanjesh N 
Rating:
1.0

My pickup location changed without giving proper notice Reservation date and time - 1st June 2024 8:00 Am Change notification sent to me on - 1st June 8:09am

Gurratan S 
Rating:
2.0

U haul is having reservation mismanagement; booked and got confirmation five days ago; got last day call from U haul customer service that your reservation is cancelled; and gave option to pick up from MIDLAND instead of BOLTON which is 2 hours far from original pick up location; after having long conversation with customer service, got confirmation to pick up from Bolton at 2.30 PM instead of 11 AM (original pick up time). On the day of moving; at the location of pick up at Bolton, truck was not available. Again we called U haul customer service and they asked us to pick up truck from Torbram location. Instead of 20 ft we got truck for 26 ft from other location at 4.PM. Again it was just for few hours instead of full day reservation. We had really hard time for our moving and got exhausted. Paid movers for no work as well. - Ami

AMI M 
Rating:
5.0

Gurdeep was very fast and precise - we were out of there within minutes.

Steven H 
Rating:
1.0

My pickup location was moved twice after making the reservation. Once the day before, and once 1 hour before picking up the truck. Once I got to the pickup location, the line was out the door and it took 1 hour to pick up the truck. Online pick up did not work and the u-haul app may be the worst application ever designed.

BASILIO B 
Rating:
5.0

Customer did not leave a comment.

Tristan F 
Rating:
2.0

After making a reservation, I still had to wait in a line for almost two hours. The attendant at the checkout continually was answering questions from people just walking up. I understand that it was June 1 but you know this. There needs to be a better sytem to get people processed quicker...especially if they have a reservation. Maybe have a runner going throught he line to differentiate between reservations and walk ups. Maybe have a runner going through the line to ensure people with a reservation have checked in to save time when they get to the counter. It is 2024...you need to be better.

steven t 
Rating:
1.0

Waited in line for over 2.5 hours and was 4 hour late for my move. Terrible location, very slow, rude staff.

Jocelyn B 
Rating:
4.0

Customer did not leave a comment.

HARISH K 
Rating:
4.0

Good job

Recep A  |  Overall Experience 
Rating:
1.0

Once you get the vehicle, good luck finding the equipment. I observed so many customers just walking around to find their assigned vehicle. There is no control on how customers are parking their personal vehicles on the lot. Upon return, the App was not working and the picture of odometer/fuel was not getting uploaded. So I had to find a rep to assist.

SAVTEJ S 
Rating:
2.0

The process is not very clear. I waiting a long time in line to get my U-Haul even though I woke with someone and booked it over the phone. The app is not clear about the process either bc I checked in on the app and still had to wait in line. Also when I brought I’m the vehicle back, there is nobody to ask about the process, the line up was huge and someone told us to go to the front so I waited in line unnecessarily for 25 mins. The process is not smooth at all. Staff aren’t very helpful or friendly. The truck was great though.

Lisa G 
Rating:
5.0

I am glad I chose this Uhaul facility. It was sll around convenient and a perfect choice for my circumstances. Thank you kindly for the business.

TRISTAN F  |  Overall Experience 
Rating:
5.0

I have frequented this u haul location a few times this year and it’s been a fantastic experience every time. Jashan deep stands out as an employee, he is always extremely helpful and kind. Goes out of his way to help out. Will recommend this location to everyone I know

Kuljinder M 
Rating:
1.0

Customer did not leave a comment.

amritpal s 
Rating:
3.0

Customer did not leave a comment.

RICKY N 
Rating:
1.0

Had the option to check in online but still had to wait in line for 2 hours!!!! Made a reservation 2 weeks prior at a different location, they change my pick up to this location unfortunately, by the time I got to the front of the line and logged back into my uhaul account I notice that my reservation got cancelled and no one could explain how that happened... only positive is that after showing proof that I did have a reservation at the location when I join the 2 hour long line which also means I was 2 hours late for reservation they got me a truck... Recommend more staff and train them properly.. I have used uhaul at another location and never have I seen them take 20-30 mins to process each customer at the counter.

Simone A 
Rating:
1.0

Truck was not clean when I picked it up and you have charged me to clean that.

rAJTHILAK S 
Rating:
5.0

I would give this location 10-star rating, there was a big lineup when I arrived for pickup at the location and this Salesperson I believe his name was Jashandeep (might have mis-spelled his name) was the most helpful and effective, he processed my reservation and assigned the best truck to my full satisfaction. Upon returning the truck luckily Jashandeep was the only person handling the returns and there were like 20+ returns and 5 mins remaining to close the location but he again immediately processed my return. He was exceptionally good and provided the best service, I would highly recommend everyone this location.

TARUN B 
Rating:
2.0

I waited an hour to speak with a check in representative on the morning of my rental. This is after confirming my booking online and uploading my drivers I.d. ( this should shorten the time at the store or in line ) I was how ever very happy with the quick and organized actions that took place in the lot with a guy named Prabhjot Singh. He was very fast and able to attend to a few people quickly … My time in the lot both picking up my trailer and dropping it off with Mr Prabhjot Singh was the best and quickest part of my visit. The bathrooms were disgusting and clearly had not been cleaned or re stocked in a long time ( I in the store at 830 not long after it opened ) For a business that is based on the premise of the weekend warriors mentality… the do it your self type of person it would be very obvious that extra staff would be required for opening a large uhaul location on a Saturday morning … the line was very long when I arrived and continued to grow. I was lucky the Mr Prabhjot Singh as I mentioned before was on his a game because the staff was very low in the lot area I only witnessed 1 other guy at the time as there was a few people standing around waiting. I hope Mr Prabhjot Singh can be recognized for his quick and effective efforts he displayed today … if a guy like that could pick his own crew to manage and work with that location could have handled the crowd more effectively which for sure would have created a better experience for everyone in the store at that time who were all waiting and on a time schedule to complete the weekends task. Thank you

BRANDON M 
Rating:
1.0

I was overcharged

Dipesh D 
Rating:
1.0

No comments

Husanpreet S 
Rating:
4.0

Customer did not leave a comment.

LAKHWINDER S 
Rating:
1.0

I booked 26 ft. I got confirmation via email about 26' ft. And also got call from this location. But on the pickup day they gave me 20 ft. They said in our system its 20 ft truck. I had an email confirmation of 26 ft. But they said sorry. For this you have to call U-Haul headquarter. Poor management.

baljinder s 
Rating:
5.0

There is need to improve customer service as the employees waste the valued time of customers alot.

japbir s 
Rating:
5.0

Customer did not leave a comment.

RISIKATU A 
Rating:
5.0

Customer did not leave a comment.

GIACOMO G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ramnarine E 
Rating:
2.0

Wait times are worst . To get a vehicle min 30-40 min wait in line even after providing all documents online. When returned waited another 30 min for someone to show up and give final receipt .

SACHKARANSINGH C 
Rating:
5.0

Please get Apple pay.

James M  |  Online Move In 
Rating:
1.0

Worst U-Haul experience I have ever had

IVAL J 
Rating:
5.0

Everything was good people were great! Thanks U-Haul

christopher r 
Rating:
5.0

Customer did not leave a comment.

Prabhsimran S 
Rating:
5.0

The gentleman who helped us hooked up the trailer went out of his way to ensure that everything was set up properly. My hitch had a 1 7/8" ball and he informed me that I should have a 2" ball. He ensured that I bought the correct one then changed it for me and set everything up for me. Outstanding job!

Glenn W 
Rating:
1.0

When i arrived, there were 2 people working in the store to check people out and 3 people in line in front of me. I arrived at 11:05am and it was about 11:40 when I was checked out. The line behind me was 6 or 7 more people when I left so I would hate to know how long some of them had to wait. The staff appeared to be going in slow motion, and not have any interest in being there. I think more people on staff is needed or a bit of hustle in the staff to make things move faster.

Graham C 
Rating:
5.0

Everyone was really helpful and kind, especially the guys that helped me hook and unhook the trailer. They’re very nice and I felt really comfortable. Will recommend this location to all of my friends that need rentals. Thanks

Kuljinder M 
Rating:
5.0

Customer did not leave a comment.

Usman M 
Rating:
1.0

Rude staff.

Manmeet K 
Rating:
4.0

I had real bad experience with app pick-up process and lengthy. Did not let me properly adjust pick-up kms. those were wrong. Agent asked for picture and put notes which I did but eventually got charged for wrong kms. Whole process wasted 45 mins pick-up time out of 4 hours rental I got. Similar spend 45 mins returning it trying to get my charges corrected.

Raman D 
Rating:
4.0

Justin was very helpful and a pleasure to deal with, when we returned the truck..Thanks Again. 🤞🤞

Gord D 
Rating:
3.0

Customer did not leave a comment.

hassan m 
Rating:
5.0

No improvement needed

ikram s 
Rating:
5.0

Customer did not leave a comment.

Zark N 
Rating:
1.0

Customer did not leave a comment.

Vishwajit S 
Rating:
4.0

Customer did not leave a comment.

ROBERT D 
Rating:
5.0

Customer did not leave a comment.

Anmoldeep A 
Rating:
1.0

Equipment was damaged and un-useable. Should not be rented out and a refund should be transferred to me.

QUINN B 
Rating:
5.0

Customer did not leave a comment.

samantha d 
Rating:
5.0

Customer did not leave a comment.

samantha d 
Rating:
3.0

Customer did not leave a comment.

Karan J 
Rating:
2.0

Customer did not leave a comment.

Damanpreet S  |  Overall Experience 
Rating:
5.0

The gentlemen who hooked up my trailer/ disconnected the trailer were very pleasant.... takes a while to find someone to hook up the trailer though.

ANDY H 
Rating:
1.0

Staff were the slowest I’ve ever seen. Also rude and unhelpful. We were assigned this location because our preferred pick up didn’t have availability. I will never book this location again

enya f 
Rating:
5.0

Customer did not leave a comment.

Giuseppe T 
Rating:
5.0

Customer did not leave a comment.

gobin c 
Rating:
3.0

Location was closed when dropping off.

Neil E 
Rating:
5.0

Customer did not leave a comment.

ROBERT D 
Rating:
2.0

I booked 8' Pickup truck through online and it was Reservation Guarantee!, but when I reached on time in the pickup location they said Pickup truck was not available and offered a 9' Cargo van

Praveenkumar R 
Rating:
3.0

The truck given for long distance was quite tenured and had issues with steering. Not a nice experience this time for the equipment given by Brampton location. It gave me hard time to drive on highway

neeraj k 
Rating:
5.0

Customer did not leave a comment.

samantha d 
Rating:
5.0

Customer did not leave a comment.

BRITTANY B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jaideep s 
Rating:
5.0

Customer did not leave a comment.

Maureen D 
Rating:
5.0

MR Jashandeep singh that is in the outdoor assistance department is the best man there, he is polite, enthusiastic and very welcoming.

Lakshe P 
Rating:
5.0

Customer did not leave a comment.

Milton W  |  Overall Experience 
Rating:
2.0

Went to the first location to pick up the truck, truck point. The process to get the key was annoying and needs to be simplified. Once we got the code to the key from the lockbox, there was no key. Luckily I was on the phone with U-Haul for a while, because the process is so annoying and you have to download the app, and the person let someone know. The person who called me after said I would receive $50 credit on my bill but who knows if I’ll get that. Was told to go to east drive location to pickup. Will likely go with a different company next time I need to rent a truck.

Sahib G 
Rating:
3.0

Trailers need to be maintained better, by lubing doors.

Daniel B 
Rating:
3.0

Consistency in rules for rentals

GERALD B 
Rating:
4.0

Customer did not leave a comment.

Petro P 
Rating:
3.0

I had terrible experience overall. I initially selected pickup from McLaughlin-steeles location, which was changed to 38 Dean st. When I asked for another convenient location, the agent told me she doesn’t have time to go through all locations with me & to accept this if I want a confirmed booking as it’s only adding 5km to my commute, so I did. My booking was confirmed 2 days before the pickup date & I booked movers accordingly to arrive at 9am. At the time of pickup, I struggled to get the U-Haul, upon calling the customer center, I found out the location forgot to leave the keys for me. Then I was routed to East Dr location. It added over 10km for my commute, not to mention it was 10:20am before I got home - which meant I paid movers for over an hour of doing nothing!

Bhumi M 
Rating:
5.0

Customer did not leave a comment.

Dmytro U 
Rating:
5.0

Customer did not leave a comment.

gurmail s 
Rating:
1.0

Long lines, personnel stinking like curry, equipment was not perfect shape

Rene G 
Rating:
2.0

The location was fine,the people were fine,the equipment was sub par. The truck had a half joint in the cup holder,so it was not cleaned. One of the windshield wipers fell off before we got on the road and my son had to stop and buy one.The alignment was so off kilter that it was difficult to drive. On top of all that,the truck had a leak and half of my boxes were soaked through.

Katalin W 
Rating:
1.0

Lack of professionalism, integrity and honesty demonstrated by the appropriate team.

Rajan K  |  Overall Experience 
Rating:
1.0

One person for a long line. Took one hour to get my truck. Also they seemed clueless and asking each other about my reservation.

Rene G 
Rating:
5.0

Excellent service # 5

nikola f 
Rating:
5.0

Customer did not leave a comment.

samantha d 
Rating:
5.0

Every thing was ok I am very happy

YADVINDER D  |  Overall Experience 
Rating:
1.0

This location was not the location that I selected when reserving the equipment. I had to rearrange my plans to accommodate a new pick up location. The pickup time was also changed the day before pick up, moved from 730am to 9am to accommodate the new location. Lastly, when I arrived to pick up the trailer at 9am, the waiting line was nearly out of the door. What is the point of making a reservation, only to wait in line. I waited in line for 45 minutes. Terrible!

Andrew P 
Rating:
1.0

I booked a van for self pickup on may 5 . I arrived at location at 8 am as pickup was scheduled for 8 am. I tried to complete self pickup and I got a message on U-Haul app that vehicle has not been assigned. I called helpline but no solutions.i wasted my one hour to wait till location is open. I asked the girl at counter about the reason of not assigning vehicle to my reservation. She told I have no clue as she was off for last one week. There was no one who can explain me.

Bhupinder S 
Rating:
5.0

The staff was very helpful . prabhjot singh help us alot at this location.

Jagdeep S 
Rating:
5.0

The guy by name Joshuan or so, who works outside, hook the trailers, unhook, check all cars and so on. I would give him 5 out of 5 rate, very attentive, patient, checked trails a few times and switched to other since the 1 st one operated with some success. Issue with the connection or so.

victoria p 
Rating:
3.0

Customer did not leave a comment.

Adam R 
Rating:
5.0

Customer did not leave a comment.

james h 
Rating:
5.0

Customer did not leave a comment.

arvinder g 
Rating:
5.0

Nothing. Everything was ready as planned

SAVIL G 
Rating:
5.0

I especially liked dealing with Prabhjod. He was very helpful and quick

Patricia B 
Rating:
2.0

The lack of a plug (sold out and a new need for my towing of same trailer as I have used many times) was very frustrating re extra work to even get the trailer off the lot (an hour of extra driving was worst part to buy it at another business).

Scott C 
Rating:
5.0

Very smooth service

Jugraj S 
Rating:
1.0

Customer did not leave a comment.

Manpreet S 
Rating:
5.0

staff is very helpfull

HUY P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD G  |  Overall Experience 
Rating:
3.0

The staff never answer anything correctly. My husband told them that we no longer needed the storage unit so they told him to take the lock off an leave, that’s it. They didn’t tell him he had to do the online move out process. We were scheduled for auto pay the next day and if we did what they said the payment would have been taken from my credit card. It didn’t make sense so I went online and looked until I found out what I had to do.

Batol A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vicenta R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thasneem B  |  Overall Experience 
Rating:
5.0

i was impressed with the whole experience with uhaul, the faucilty was clean and well maintained. the loading dock and trolleys on site made moving in my furniture especially the big piece more bearable always will store with uhaul if one month rent is free more affordable for people who are less fortunate.

Diane T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gergely F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SATINDER G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLEYGISELLE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel P  |  Overall Experience 
Rating:
4.0

There were times I felt the hours were conflicting with my work schedule and I didn't like the fact that you had to pay for after hours to access the facility.

semone h  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

shavaye s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GIAN C  |  First Impressions 
Rating:
3.0

Customers service in front desk taken long , waited for one hr to see them especially end of the month!!! Not pleasant!

Anthony C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresita s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shirica A  |  First Impressions 
Rating:
5.0

The staff was excellent I would give them a ten plus

louise c  |  Overall Experience 
Rating:
1.0

Worst experience I’ve ever had with a service provider. Had most of my storage items ruined by a cooking oil leak from a unit above mine. I spent a day throwing out half the things that were ruined including items of sentimental value that were ruined. I had to move my belongings and sort everything myself and then was offered one month free in my new unit as compensation. Finally I was recently told my unit was leaking into oil into a neighbouring unit I was asked to come in on Sunday, but as i live over an hour away I told them I’d come in Monday. I showed up Monday morning to find out my lock had already been cut without my permission or notification and that there was no leaks from my unit so it must’ve been a misunderstanding. The front of house staff are abysmal and the management is even worse. Under no circumstances ever take a unit at this location.

Brian P  |  Overall Experience 
Rating:
1.0

Found out that there are a lot of mice in the facility after moving out. Mice droppings in the entire units and everything had to be washed down from the unit and stored elsewhere. Also you people don't give back money if you move out of your units early. In this day and age money isn't easy to come by and big corporations are always taking from the poor.I had to go where my money can stretch and friendly staff who really care about the customer.

Sonia M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jasrae b  |  Overall Experience 
Rating:
5.0

Thank you and your whole staff for the wonderful services, I am very much impressed with your facilities and the great services offered by your team. Once again, thank you team.

MOHAMMED Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milton W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harsimran S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gurleen K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chirag b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keshika S  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Bruna B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAULJ L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberly c  |  First Impressions 
Rating:
3.0

Not friendly receptionist 😞

ERMIAS M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KEVIN E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amir S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gurpiar S  |  Online Move In 
Rating:
5.0

Sukhpreet was very helpful and very sweet. She made rental process was very easy and fast. Taranjeet made sure our truck was in clean condition and was ok to drive. Jaideep was very helpful as well as helped us returning the truck.

Kimm U  |  First Impressions 
Rating:
4.0

Good facility location at affordable rates. Staff are friendly and professional.

TUSHAR S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allison M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Soyeene L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORGE P  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tarandeep S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rohit R  |  Overall Experience 
Rating:
4.0

I could have given excellent but there was a slight miscommunication with regards to returning of truck but apart from it, overall experience (1st time uhaul customer) is great - still highly recommended

Petrina M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

gurneet M  |  Overall Experience 
Rating:
5.0

Horrible and unpractical: I am moving from one U-Haul location in Brampton to another U-Haul location in Hamilton. There's no way to just transfer the contract so I don't get reimbursed for the remaining days and have to create another contract paying for the same days

ANTONIA G  |  Overall Experience 
Rating:
1.0

Staff, including the manager, are rude, condescending, and unprofessional.

Vanessa U  |  Overall Experience 
Rating:
3.0

Maintenance work was performed above the unit on the roof. Debris and dust fell down on to my belongings and in to the two wardrobe boxes in the unit, unfortunately I had not taped the top of the boxes. Overall, I still recommend the facility to my family for storage.

johann C  |  Overall Experience 
Rating:
4.0

Even though they appeared very, very busy Saturday, September 30 at 10:00 am. They still tried their best to be polite and friendly. Although a few people somehow managed to cut in front of about 30 of us and force the girls to look after their needs.

mary s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amir S  |  First Impressions 
Rating:
2.0

This location use be to be good, then a steady decline over the last few years!

Rowan J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jared M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

shaona g  |  Overall Experience 
Rating:
4.0

A Very accommodating storage company. I am satisfied.

ANNEMARIE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

julie l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

May C  |  First Impressions 
Rating:
5.0

Staff were very helpful, friendly and polite

Kenneth D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn s  |  Overall Experience 
Rating:
5.0

Accessibility is an issue. Consider getting electric golf cart/trucks to transfer items from docking bays to units. I would have paid extra for this, and ramps up to the second level, at least to the one end of each of the upper unit hallways.

Kenneth D  |  First Impressions 
Rating:
2.0

Storage unit had a support beam running right through it from below the floor to above. It was not suitable as it took up a lot of space and made half of it difficult to access. This location has very few staff available and long wait times for any assistance. They don't have a lot of knowledge/job training, although they try to be helpful. What shows available online is not necessarily accurate. There is also construction going on and we got blocked in the loading bay for quite a while by dump trucks.

melissa m  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

PETER P  |  Online Move In 
Rating:
4.0

Some staff response was measured.

Desmond P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUG L  |  Overall Experience 
Rating:
5.0

Great service

mike b  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

SHAWN D  |  Overall Experience 
Rating:
5.0

Rajnit Kaur was extremely helpful sorting out my storage needs. I appreciated his kindness and professionalism. Great customer service all around. Thank you!

Paula J  |  Overall Experience 
Rating:
5.0

very good customer service

HUY P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mariela G  |  Overall Experience 
Rating:
3.0

We asked if there is a partial refund because we used storage only for a week. Instead of taking the time and answering our question, customer service girl just shook her head. No explanation or anything. It was as if we asked something that is prohibited. It's ok you don't do partial refunds but you should atleast be polite with customers.

rupali r  |  Overall Experience 
Rating:
5.0

The representative was kind and helpful, she was easy to communicate with.

everrol m  |  First Impressions 
Rating:
5.0

This Uhaul facility is very clean, secure properly maintained. I will highly recommend this location to anyone requiring these services.

David C  |  Overall Experience 
Rating:
5.0

Very happy with my rental staff are very dedicated

madior c  |  Overall Experience 
Rating:
4.0

Registering and reserving the storage unit was easy. Staff were very easy and kind to work with. They helped me with no hesitation to address my issue with switching units for my needs. Switched from a slip level to swing door. I would suggest reducing the emails and make the on-boarding email more clear.

Dylan S  |  Online Move In 
Rating:
3.0

I did not have any issues with the office staff. I think you don''t have space for customers parking and the grounds person or the people in charge of the trucks could be more cooperative when we can't find parking to get things out of our units. On the last when I removed my tires from the unit, the person was not very nice.

Joanne B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gurpreet S  |  Overall Experience 
Rating:
5.0

I would recommend this location for anyone looking for local storage.

Walter D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gurminder P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANA C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kirsten f  |  Overall Experience 
Rating:
5.0

I liked it

Nishant P  |  Overall Experience 
Rating:
5.0

The representative that booked my storage unit was very helpful, and explained all the details.

Allison M  |  First Impressions 
Rating:
1.0

I will NOT recommend this service to anyone. I rented this unit at $55.00/month and every 3 months their manager would send an email advising of a nominal charge and justified this increase due to upgrades to the facility, meanwhile there's been no changes whatsoever to the unit. As of APR-23, I am now being charged $250.00/month (which is pathetic) for a 5x5x8 unit. The staff is extremely rude, understanding and/or speaking English is laughable. The manager is extremely rude himself and is rarely available. I took my business elsewhere and recommend that you do as well - you've been forewarned. I am paying $125.00/month at my new location for a 10x15x10. #pathetic #rude #scammers #thieves

joseph T  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anne M  |  Overall Experience 
Rating:
5.0

Very helpful and accommodating and an excellent experience

veronica m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mark w  |  Overall Experience 
Rating:
1.0

It was the worst storage. My all stuff got ruined because of rainwater and melted snow water game inside my story, ruined my clothing and other electronics equipments. What staff member and manager’s gave me $153 that’s all. Not even anyone said sorry for it but start blaming me to choose uhaul. And know sorry for choosing uHaul for storage even though I can go with other cheap, new and high end storages.

ashwani k  |  Overall Experience 
Rating:
1.0

Staff at this location is extremely rude and unprofessional. I would not recommend that anyone have to deal with level of rudeness and incompetence.

JEAN G  |  Overall Experience 
Rating:
1.0

Csr are not very helpful she giving us wrong information then itslong line up and soslow and when the time to serve us she said they are closed i was so mad and angry. NEVER COMING BACK THERE ALL THE PEOPLE NOT HELPFUL AT ALL !!!!!!!!

REX d  |  Overall Experience 
Rating:
5.0

very friendly service. extremely clean facility would recommend this storage to everyone that needs storage.

sherry h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GURPINDERJIT S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gavin B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnathon D  |  Online Move In 
Rating:
1.0

I have received 1 e-mail an hour since 3am today to review you. So you're getting a 1 star review for that.

DANIEL C  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Catriona L  |  Overall Experience 
Rating:
5.0

Extend hours for storage access if possible

yasatha k  |  Overall Experience 
Rating:
5.0

Excellent service provided by staff especially sargam. Well organized system for storage and vans for moving stuff. Staff helped me in finding proper storage acc. To my stuff. For proper assistance contact sargam and shamsher. Thanks

Roopkamal r  |  Overall Experience 
Rating: