Customer Reviews for U-Haul Moving & Storage of Boise

6,923 comentarios

1121 N Orchard St   Boise, ID 83706
(S Of Fairview Av)

(208) 377-3040

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(208) 377-3040

1121 N Orchard St
Boise, ID 83706
(S Of Fairview Av)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The gas filler needs improvement

THOMAS B. 
Clasificación:
4.0

Evaluated the mileage fee and make adjustments to time and area

JOHN G. 
Clasificación:
5.0

Nothing. The reps were very courteous and explained everything simply and understandably.

LINDA I. 
Clasificación:
3.0

Way too slow at the desk. It took me 30 minutes of waiting to get waited on.

SAMUEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELINDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
5.0

Everything was great! The supervisor there was awesome! Best experience I have had at a uhaul!!!!!

Amy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amitava M. 
Clasificación:
1.0

Get to work helping people.

Joshua O. 
Clasificación:
5.0

Extraordinario servicio al cliente

TIMOTHY L. 
Clasificación:
3.0

Tire kept loosing pressure and had to make three additional stops for air. Cost me time and $. In addition I was way overcharged on mileage. Did a round trip of approximately 26 miles, was charged for 60.+ apparently I was supposed to take a picture of mileage before I left. I brought both issues nicely to staff. Nobody cared.

JASON G. 
Clasificación:
5.0

I don't have any suggestions. Everyone I dealt with was very friendly and knowledgeable.

WENDY P. 
Clasificación:
4.0

The pick up was a bit dirty and it appeared whoever used it prior had loaded gravel in the back. A couple dents one on the passenger side front bumper and one in the tailgate. I tried to report it on the online app but couldn't figure out how to do it!

Timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
1.0

VERY frustrated that the truck was not ready. I was handed keys and told to go find it. The truck did not have the additional moving items I had rented, I had to go in and ask for them to get them. They threw them in the truck but didn't close the truck, I had to do their job for them. I have rented from U-Haul many times, this was my worst experience.

ALICIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
3.0

Location did not supply the dolly I ordered with the truck. I had to go back the next day to get it.

Stephen J. 
Clasificación:
4.0

In a pandemic, I would feel better if the employees wore masks

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY C. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTHONYWINCHELL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hana N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LLOYD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN C. 
Clasificación:
5.0

Extraordinario servicio al cliente

NATHAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON C. 
Clasificación:
5.0

The process was easy. Good warranty program. Service was friendly, knowledgeable, and efficient

Gigi F. 
Clasificación:
5.0

If every customer gets the experience I did, the world would be a better place. ¡Gracias!

TAYLOR F. 
Clasificación:
5.0

Daniel was very helpful and professional. A great rep for your company.

ron k.  |  First Impressions 
Clasificación:
5.0

So I was charged $176 and the guy said I would getting $58 back but I never saw it you guys took it all

JOSEPHANGEL P. 
Clasificación:
5.0

Everything was great and the young man who helped us was very helpful and customer service minded.

RICHARD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Spencer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SPENCER S. 
Clasificación:
5.0

The nicest and cleanest store I've ever been in. Unfortunately, uhaul equipment is not what it use to be! Again, I experienced issues with the rented equipment that have yet to be resolved.

Steven D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BROCK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS K. 
Clasificación:
5.0

It appears that U-haul is not maintaining equipment the way they use to. This was the second 26' truck and auto transport I have rented in the last eight weeks and the second time that the A/C didn't work! The vehicles front end alignment was off. I hope I never have to rent from uhaul again. My comments have nothing to do with the store that I rented from, I'm speaking to the larger company issues that I have experienced with my last two rentals.

STEVEN DEAN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONNA S. 
Clasificación:
5.0

Very friendly staff

GLENN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
4.0

I would appreciate knowing the availability of the equipment at the time I rented it.

DEAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISAAC C. 
Clasificación:
5.0

Excellent experience

DARREN H. 
Clasificación:
5.0

Can't think of anything. These guys went out of there way for me.

DENEE W. 
Clasificación:
4.0

Location is excellent and the parking was easy to manuver with a large truck and car in tow. plenty of room to back and load/unload and the carts to carry items to and from are very helpful. The people that work there, especially Shane, knowledgeable and very helpful. However, every single associate I had to deal with was GREAT!

wendy r.  |  Online Move In 
Clasificación:
5.0

No improvement needed!

Eric J. 
Clasificación:
5.0

We received the truck with a empty gas tank. A truck should never be empty when delivered to a customer

Edwin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lon H. 
Clasificación:
5.0

Please see previous review of location provided. Excellent, especially the customer service from Cody and Daniel

Curtis W. 
Clasificación:
5.0

None. Excellent customer service skills from Cody and Daniel while we were at location. Also all the personnel we spoke to over the 3 or 4 phone calls I had with location were excellent.

Curtis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven T. 
Clasificación:
5.0

We got a trailer that had issues, it appeared to be unmaintained.

Roger H. 
Clasificación:
3.0

This uhaul smelled horribly of cigarettes.

NOHEMY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
5.0

Great service.

HENRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane L S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen D.  |  Overall Experience 
Clasificación:
5.0

Welcoming and pleasant staff were very friendly and efficient when dropping off cargo trailer. Gracias.

Ernest P. 
Clasificación:
4.0

The only issue I had was a miscommunication (not sure who's fault) on the address I provided in Portland that the customer service agent used to determine the drop off location. When I got to Portland, I realized the drop off point was in Albany which was an hour away in the wrong direction. When I called the 1-800 number to change the drop off location, I was transferred to your scheduling team in Oregon (541-744-4480). When I explained that a miscommunication occurred on the drop off location, I was rudely informed that they wouldn't change the drop off location and that I would have to deliver it to Albany. The woman I spoke with twice told me, "You signed the contract." I work in a customer service industry, and her customer service skills were horrible and she demonstrated absolutely no empathy for my situation even though it was simply a mistake that was made in the scheduling of the drop off point up front. So I hung up the phone, drove to the Powell Blvd location, and they were super helpful and accepted the trailer drop off.

RICHARD B. 
Clasificación:
1.0

El cliente no dejó un comentario.

JAMES O. 
Clasificación:
5.0

This team of people are so amazing! All of them ready to help & explain everything. I've used this location often, always awesome customer service, professional & informed, just great team. Shout out to Shane, wow, thk you, my situation complicated, didn't miss a beat! And Chris on outside team, professional & knows his stuff & kind as well...easy on the eyes...bonus points! You all been great, everyone one of you! Uhaul give them raises & recognition! These hardworking people DESERVE IT !!! Judy C. I thank you all!

Judy G. 
Clasificación:
5.0

Awesome experience

Daniel T. 
Clasificación:
3.0

I had a terrible experience with U-haul. They threw a bunch of information at me and I didn't understand all the policies. Neither the online function of taking photos and checking the vehicle in the beginning or turning the vehicle in after hours through the app worked for me. Was extremely frustrating and I did not like the process at all. Was very dissatisfied

DANIEL S. 
Clasificación:
4.0

could be a little cheaper. The girl at the office was super helpful. she gave me quotes for a truck vs U-box

Brandon D.  |  First Impressions 
Clasificación:
5.0

Very friendly and convenience, easy check in/check out! Would definitely recommend this location.

LORI O. 
Clasificación:
5.0

Extraordinario servicio al cliente

CLAUDIA W. 
Clasificación:
3.0

Your system is computerized, so you should have the truck they reserve on hand. Also, it's difficult to talk to employees at this location at times because you funnel many calls to out-of-state call centers.

SCOTT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan M. 
Clasificación:
5.0

All the employees that interacted with were very nice. The guys that hooked up the trailer one for the pickup and the one on return were both great. I think one was named Luke, not sure.

MARTIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina P. 
Clasificación:
5.0

Christopher, the guy thAt helped me when I picked up and checked in the vehicle was very friendly and professional.

TIMOTHY F. 
Clasificación:
5.0

I had no problems with the pick up, grat experience.

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD N. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY N. 
Clasificación:
3.0

Two rentals ago the truck broke down, i was left on the side of the road for 5 hours by mountain home headed to boise. This happened in the middle of the day. Also i had just put gas in the truck. $80 worth but couldn't use it due to the break down. I had to pay for my own uber. Roadside would only tow me to the storage unit. Despite all that i have still rented from uhaul. I also left messages for the manager asking for some kind of compensation for that rental. I left the message with the counter person because everytime i called the manager was out doing something or left for the day. I have not received any response at all.

STEVEN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janey W. 
Clasificación:
5.0

Great place and people

FRANK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAUSHA W. 
Clasificación:
5.0

Everything was fine except for the complicated app. Its too difficult to navigate on the smartphone.

Tracie B. 
Clasificación:
5.0

I LOVE the staff at the Orchard location, they are so kind, accommodating and friendly. As a home stager I use Uhaul all the time and prefer this location. The Chinden location is horrible, the staff are rude, unaccomodating, never answer the phone, and are not friendly nor professional!! I know all locations are busy, but when I call the Orchard location they greet me with a Hi Shannon! and are so eager to help me. It makes my work day happy and less stressful. In my opinion, corporate needs to observe what is going on at the Chinden location. It is a mess and management is poor.

shannon T. 
Clasificación:
5.0

Awesome customer service thank you! Really went above and beyond to problem solve and get me the right equipment.

ADAM L. 
Clasificación:
5.0

wonderful facility - safe and clean and the staff was exceptional

Vernon C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Don Milton Jr S. 
Clasificación:
5.0

Answer phones locally. This is really an inconvenience when you have a question that only the local office can answer! It disconnects the customer from their rental location and isn't a good experience. I can see answering Nationwide until a rental unit/vehicle is booked, but then after that, we should be allowed to connect directly with the local facility. This is especially true if someone moves from the local area. I really hope this is taken into consideration and implemented.

RENA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H.  |  First Impressions 
Clasificación:
5.0

Keep it up

DENNIS I. 
Clasificación:
5.0

Great service and well maintained rental van. Easy check in/out. Quote was true to final price. No complaints at all.

JOSHUA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC D. 
Clasificación:
2.0

I had to wait behind customers that needed extra assistance, for a lengthy time, to pick up my rental trailer, despite using the app, supplying all information ahead of time, and even pre-checking in. There should be a separate line for us. Then, when I dropped the trailer off, the app tried to get me to pay again for the rental, which I thought I'd paid for on the app already, and then had to swipe my CC again at the counter when picking up the trailer rental. This just could be a lot better!

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE J. 
Clasificación:
5.0

Christopher checked my trailer in- was very helpful and made returning the trailer quite easy.

SARAH C. 
Clasificación:
5.0

From the Front Office person to the loader they were very kind, helpful and professional.

DAVID L. 
Clasificación:
5.0

Very friendly staff, clean and super convenient storage . Was helped very quickly

angelique G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy S.  |  First Impressions 
Clasificación:
5.0

Very clean facility & friendly staff. Secure with alarmed building and unit doors. Easy access.

RENA S.  |  First Impressions 
Clasificación:
5.0

My storage unit was outdoors so I was worried about weather and bugs, but I didn't have any of that.

Erika W.  |  Overall Experience 
Clasificación:
5.0

❤❤❤

katelyn s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lester B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ian W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula C.  |  First Impressions 
Clasificación:
5.0

The floor in the storage unit was very clean.

Dan B.  |  Overall Experience 
Clasificación:
5.0

Amanda & Shane went above & beyond.

Mike H.  |  First Impressions 
Clasificación:
5.0

I cannot say enough about the staff here. They have been so helpful ... I had been through some tough times during the COVID epidemic . The staff here worked with me , it was clear to me that they did not want me to lose all my belongings I already lost so much this is not a sob story Just life. I just want to say these guys are really great thanks again! Van, Christie you guys are great I'll give you five stars!

Cari A.  |  Overall Experience 
Clasificación:
5.0

Very pleased and would recommend this storage facility. ¡Gracias!

Karen S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

andreas k.  |  Overall Experience 
Clasificación:
2.0

I also rented a tow dolly from Uhaul a few weeks ago, and the staff was very considerate. When you need assistance during a frustrating and stressful time, it's a relief to have someone who is kind and is willing to go the extra mile to help. That's Uhaul!

LYNN D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rick h.  |  First Impressions 
Clasificación:
5.0

They went above and beyond to help by phone while we were in another state and the great service continued when we arrived in person.

KEVIN M.  |  First Impressions 
Clasificación:
1.0

I reserved space for my daughter's move out from college several weeks in advance of the time needed. When I arrived I was told that the space was no longer available and that they had tried to contact me, but there was no contact information on my record. I know that Uhaul has my email since I have received confirmation. They proceeded to offer me a larger unit for more money -- one for 3x as much! Additionally, the room they finally found for me was in an older building with no elevator on the 2nd floor. No thank you! Clearly there is a breakdown in the communication between Uhaul and it's franchises. Why was my contact information not shared? If it had been, I could have more easily found another spot. Since my daughter was one of the last to move out, finding another space was a scramble. The staff, while friendly were not able to assist in resolving the problem, which could have been easily resolved by offering me a short-term lease on larger space at same cost.

Kimberly J.  |  First Impressions 
Clasificación:
5.0

Excellent service, easy access, excellent equipment help

BYRON D F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katheren C.  |  Overall Experience 
Clasificación:
5.0

Very secure, accessible and clean. No worries about care and condition of furniture and other goods with the climate controlled storage conditions. Outstanding storage conditions and service.

Willis N.  |  Overall Experience 
Clasificación:
5.0

I simply could not be happier with my experience! I was able to book on-line and get in after hours without any trouble. The security features on the unit were the icing on the cake. Unit was clean, well lit and staff was super friendly & helpful. Will definitely return if I need storage again.Fantastic. Gracias.

DAVID R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lene O.  |  Online Move In 
Clasificación:
5.0

Good facilities, vehicle and customer service, thanks.

PAUL M.  |  First Impressions 
Clasificación:
5.0

Staff were extremely helpful and super friendly. Every staff member was understanding and willing to be flexible with our situation. ¡Gracias!

Taylor E.  |  Overall Experience 
Clasificación:
5.0

Every person I interacted with was kind and helpful. Thank you for your help this past year and a half. I learned that it is simpler to store items on ground level, instead of up steep stairs!

Megan G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFREDO A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JON L.  |  First Impressions 
Clasificación:
5.0

We had only used the storage for a couple months, but it was great! Temp control was perfect, everything was accessable, and there was an employee there every time cleaning! She was also at the ready to help or answer any questions. Thanks so much for a great storage experience! Good job!

Joli F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Camille T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew R.  |  Overall Experience 
Clasificación:
5.0

The staff is amazing, helpful and friendly.

Frances Z.  |  Overall Experience 
Clasificación:
5.0

Every Uhaul employee I encountered was very helpful. The indoor storage facility was immaculately clean and I felt very safe while using it (which has not always been the case with storage i've used).

Rosemary M.  |  Overall Experience 
Clasificación:
4.0

There was only one minor issue and that was that the unit itself was pitch black. Since it was part of your own grading criteria I feel the need to mention it. The only way to see anything in the unit was with a flashlight.

Charles P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Aspen H.  |  Overall Experience 
Clasificación:
5.0

Kristen and her staff were so very helpful, prompt, and flexible. Made our move so easy!!!

Frances Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  First Impressions 
Clasificación:
1.0

Charged me 3 times on move in when 1st month was supposed to be free! Took forever to credit my account. Mistake by employee was only credited twice! Had to dispute with bank. Continued renting with them for over 2 years. Never heard of any issue. Made me pay for the employees mistake that was disputed by bank at move out. Terrible company. No one was helpful in remedying this. Corporate blamed on Boise, Boise blamed on Corporate. No accountability!

Amanda C.  |  Overall Experience 
Clasificación:
5.0

I've used this place multiple times. Great place to store my records as it's heated.

jason h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim F.  |  First Impressions 
Clasificación:
5.0

All my experiences with U Haul have been positive. Quality products, good inventory, good advice. Storage was a service I did not know about until I needed it. Helped me out big time for a reasonable price.

cary b.  |  Overall Experience 
Clasificación:
5.0

Kristin is so professional and really knows what she is doing, customer service! I felt confident leaving my home under her care.

sierra s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

eleanor Rae t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Junior Achievement O.  |  First Impressions 
Clasificación:
5.0

They were really nice and helpful

aaron c.  |  First Impressions 
Clasificación:
3.0

NOTHING UNSUAL

BYRON D F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicholas B.  |  First Impressions 
Clasificación:
3.0

For a 4*4*10 the suggestion of it wasn't the best for a studio or a two bedroom as furniture would barely fit even if your bedroom breaks down. Since my storage is down in the basement it was hard to move the furniture with no cars or elevators. Overall, the staff is really nice but the storage itself does its job it just didn't have a stable ground which made it had to store my boxes.

Karen A.  |  First Impressions 
Clasificación:
5.0

Fast and easy set up. The team was great!

Joyce A.  |  First Impressions 
Clasificación:
5.0

Staff were very friendly and professional!

David C.  |  First Impressions 
Clasificación:
5.0

Ryan was very friendly and helpful. Thank you!

Jenice M.  |  First Impressions 
Clasificación:
5.0

Kristen P. was very helpful and took the time to make sure we were all set. ¡Gracias!

angela n.  |  First Impressions 
Clasificación:
5.0

Great experience. Helpful and even got a deal on storage. I hope I don't have to move again, but if I do, I will choose Uhaul for my moving needs.

Brian A.  |  First Impressions 
Clasificación:
4.0

Thank you for everything nice to see that you just keep on getting better with time just need to work on your app a little more

Jason Y.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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