Customer Reviews for U-Haul Moving & Storage of Bismarck

5,054 comentarios

1453 Interstate Loop   Bismarck, ND 58503
(Behind Grand Movie Theatre)

(701) 250-0790

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(701) 250-0790

1453 Interstate Loop
Bismarck, ND 58503
(Behind Grand Movie Theatre)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Everything was great

Merlin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
1.0

You would've received an excellent rating had it not been for your poorly maintained elevator that I was temporarily trapped inside of! This slow and more immobile than mobile safety hazard of an elevator has been broken down and not working properly all so that customers can actually move their belongings out of storage safely and efficiently. Are their no Elevator mechanics in Bismarck who can maintain and keep this elevator working properly so that it doesn't take 5 times longer to haul items from the bottom level to the main floor?This is not acceptable and needs to repaired immediately!

Dion S.  |  Overall Experience 
Clasificación:
5.0

Would not know what could be improved.

Cheryl N. 
Clasificación:
5.0

Wonderful service

Stephanie O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary P. 
Clasificación:
3.0

Convenient storage sizes and equipment

bonita c.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Misty L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA L L. 
Clasificación:
4.0

Yes easy, knowledgeable and helpful. Staff is always great. Wish the prices for storage was a bit cheaper but everything thing else is good.

kip K. 
Clasificación:
5.0

Nothing to improve. Super easy and fast pickup and drop off. Employees super nice and helpful. Would recommend to my friends

Daniel J. 
Clasificación:
4.0

El cliente no dejó un comentario.

MariB R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher A. 
Clasificación:
5.0

If the truck is not available don't hide behind a legal disclaimer and throw it in the face of the customer like we were suckers to sign it. I had added expenses, had to use a second driver to get there and of course wasted time and gas so there had to be some room to negotiate and not just treat a customer like garbage.

Thomas O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roman E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaelee Y. 
Clasificación:
2.0

I ended up paying more for the rental than was quoted when I made the reservation. The individual that helped did not even take a second look, just said that is the way it is.

Monte M. 
Clasificación:
5.0

Hire help for your manager in the mornings!

Paula Jo J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

Very friendly and helpful.

Emily Z. 
Clasificación:
5.0

Easy to get a unit and get oriented!

Noreen K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN K.  |  Overall Experience 
Clasificación:
3.0

I would recommend this location because a month ago I got an awesome employee who I returned the trailer to. She was fantastic. This time lacked but was easy

Annlesley D. 
Clasificación:
5.0

The agent I worked with did an excellent job - professional but like a friend - she is a keeper - also knowledgeable about the product Thanks much

Loren B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jody W. 
Clasificación:
5.0

I use this location every fall for our football teams home games. They always have a 15 footer ready for me, clean and well maintained.

WAYNE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

sandi P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick J. 
Clasificación:
4.0

El cliente no dejó un comentario.

veryl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant M. 
Clasificación:
2.0

they really did not seem interested in helping us. Nor did they seem concerned about the broken ramp.

john A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie B. 
Clasificación:
5.0

I've had problems at this location in the past. Not this time. Ashley was outstanding and definitely earned my return business. Thanks!!

RUSSELLJ G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
3.0

Moved out and employee forgot to check me out and sent me a bill for the next month Have to go down there and straighten it out

Todd T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary W. 
Clasificación:
3.0

El cliente no dejó un comentario.

adam K. 
Clasificación:
3.0

My entire rental experience was a shitshow. I wanted to rent from the Interstate address. My reservation was changed from Interstate to Craig's car care, and he was closed when I arrived. I spent the next 1/2 hour trying to log into uhaul and gain assistance. I called the business phone twice and finally went to leave. I was driving back to interstate location when a representative called me and assisted me with changing my reservation.they gave me a different truck and set me up for departure. I tried to use the link to note damage and mileage and it wouldn't work, there was damage to the vehicle that I didn't want to be blamed for. I went to the attendant to report the issue and he told me not to worry about it and asked me if I had bought the insurance. Implying that I would be covered in case they wanted to blame me for the damage. When I went to return the truck it was after hours and my link was broken so I couldn't do anything on the website. I tried to call uhaul but the wait was over 40 minutes. Ultimately I ended up just leaving a key in a note.stating meat the mileage was. The next day I received a receipt from the Fargo uhaul for zero dollars and zero cents. I had hoped that I would be comped for this trip because it was such a shitshow, but this morning I see that the charge from my reservation went through. I will never use uhaul again. And I will jot recommend it to anyone I know. Moving is stressful then you add the shitshow I experienced to it and I'm livid.

DAWN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

byron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tahoe Consulting Group b.  |  First Impressions 
Clasificación:
2.0

bought one month and moved everything perfectly fine but requested a move out online a week before my move out date and was still being charged for one month and a late fee a month after my request. They never opened my request and the numerous calls I've made no one helps.

Alex G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather P. 
Clasificación:
5.0

Professional manager, helpful staff, and clean and safe storage!

Sarah O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
1.0

My phone, charger and charger port was left in the truck and no one knows anything and not showing that they care about it

Charles L. 
Clasificación:
1.0

Lazy stood behind the counter and just said drop it anywhere. never came out to help or check the equipment. Then I was charged a late fee as they claimed it be checked in the next day. Which as not late. Very much crooks here.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
5.0

The Bismarck location was excellent. However, I was told that my rental fee was going to be refunded to me due to the experience I had at the pick up location, the condition of the truck and the inaccurate information that the pick up location gave.

Kim H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryon K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Trestan M. 
Clasificación:
5.0

The truck I was given didn't have a dolly available nor did it have the bag available. I ended having friends who had them so it was okay. Overall I still had a great experience.

Floyd M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chauncey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Parker E. 
Clasificación:
5.0

Inside of windshield needed to be well cleaned.

Jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

william G. 
Clasificación:
5.0

El cliente no dejó un comentario.

tyler W. 
Clasificación:
3.0

Drop off was fine other than staff member just pointed and said to go drop the trailer off over there..... I had to do all the unhook and work myself without even an offer of assistance.

gary S. 
Clasificación:
5.0

The lady who unhooked the trailer was fast, friendly, and just great. She made it easy to return.

Ann D. 
Clasificación:
1.0

Have the trailer that was reserved and not give a smaller one. Cost me an extra $4000 to move...

Carolyn S. 
Clasificación:
3.0

Was hard to get info on location from main office not in Bismarck but their were still very friendly

pamela C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hubert M. 
Clasificación:
5.0

Very clean, and customer service was very helpful with storage and returning the trailer!

Dion S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rory A. 
Clasificación:
4.0

Sales associates are always helpful. Never had a negative experience with any. I am a repeat customer. Equipment is always good. No problems.

Floris W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tracy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler N. 
Clasificación:
5.0

Love working with the Bismarck North Dakota location because they explain everything in detail but still customer service on the phone is really hard to get through after renting a truck

TRAVIS S. 
Clasificación:
1.0

I reserved my uhaul trailer two weeks before I needed it and had reserved a 5x8 trailer for a one way drive about 200 miles. I received a confirmation email that had my reservation, and that was the last I had heard of my reservation until arriving to pick up the trailer. When I attempted to get my reservation, I was told that the online reservation system had booked that trailer as in-town only so I would not be able to drop off the trailer at my ending destination without incurring a $3,000 fee, even though my email clearly said it was a one way trip. I asked why this had happened when I had a confirmation email with all of the correct info, but they just said they weren't going to honor that reservation I had made. The employee that helped me had a very inconsiderate and unhelpful attitude and even threatened to not help us at all because we were irritated this had happened. He proceeded to say that we would need to bring the trailer back to our beginning destination or we could not rent with them. Having no other option as it was less than 24 hours from when I would need to leave, I accepted the reservation. The employee did not provide any kind of discount or waiver of any kind to help compensate us for the gas we would be using now to have a relative take off work and the time to drive 8 hours/400 miles round trip because of their faulty software. The combination of a faulty online reservation system, poor customer service, and complete disregard of their customers is what made this uhaul experience a disaster. I would absolutely not recommend utilizing uhaul, and I will be taking my business elsewhere and recommending the same to all my family and friends.

Jacob C. 
Clasificación:
4.0

Had reservation for over 2 months and only needed 20ft. Bismarck location did upgrade for free to 26ft but all that meant was more gas for the customer. The store in Bismarck was ver friendly. Truck was dirty and had check engine light on from the moment we got the truck.

Ian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike F. 
Clasificación:
5.0

Staff was efficient and quick.

Pam C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelvin Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim A. 
Clasificación:
3.0

The Dude that checked me in was very nice and helpful. Sat am I go back and the drive way had 2 trailers and a uhaul vehicle blocking entry. The guy said I couldn't get in. I turned my car off and said I need to get to my storage. He moved uhaul. Hopefully all goes well Sunday.

Leeann F.  |  First Impressions 
Clasificación:
5.0

Ninguno

Faith S. 
Clasificación:
3.0

Need more staff at this location. They were quite busy when I arrived. Arguing or disparaging each other in front of customers is not acceptable.

Marcela A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachariah J. 
Clasificación:
5.0

Very friendly and helpful staff. Clean facility, super easy and Convenient to pack storage unit.

jaden a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DUSTIN M. 
Clasificación:
5.0

Thank You All and most especially GM Kyle Wright for always directing my worries at an ease standpoint throughout my financial hardship situation that had me in a bind to pay my unit on time......Again, thank you and hope to do business with you soon. Sincerely, Stacy Quidachay (702) 929-8752

Stacy Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorne N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig G. 
Clasificación:
1.0

It was like a ghost town when I pulled up until finally the guy with the face tattoos pulled up. I asked if he was the boss (藍) He told me the boss wouldn't be back until later. Finally the boss showed up and I showed him I had a blowout and had to buy a new tire. I asked to be reimbursed and he told me I needed the insurance? For a blown tire? That is the dumbest thing I've ever heard. That being said until U-Haul reimburses me U-Haul won't be receiving any more business or payments from me. I'm also going to just dispute the entire transaction with Amex and get all my money back. That way I'm reimbursed for the tire and my labor installing it.

Derrick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenda A. 
Clasificación:
5.0

Ashley was wonderful. She was having to handle many customers & did it well. She was personable & friendly. I just wish there were more staff to help.

Patricia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Very helpful. Staff did a nice job of keeping things orderly and gave good direction when everyone showed up at once to return their trailers, etc.

Mark A. 
Clasificación:
5.0

The employee I talked to both picking up and dropping off was friendly, helpful, and professional. He made the experience excellent and one that I would refer my friends and relatives to.

Brian M. 
Clasificación:
1.0

General Manager was impossible to get ahold of. He failed to prorate units as stated in the move-in. We reserved a 10x10 unit and since he gave our unit away, he gave us 2 5x10 units stating we wouldn't pay extra and they "are the same square footage". When it came to pay rent, we were getting charged for 2 5x10s instead of a single 10x10. We tried for 3 days to contact him, and never actually did get to talk with him. The issue was solved without us ever talking to him. When I moved out of the first 5x10, I did so online. It stated that it would be pending general manager approval for up to 48 hours and he never did approve the move out. When we moved out of the second unit, we talked to a very polite and helpful female worker who was able to move us out of both units. The entire process of getting the units and trying to pay rent was stressful and frustrating. We won't be using U-Haul again as long as the same general manager is there.

Kara L.  |  Overall Experience 
Clasificación:
4.0

The radio didn't work at all.

Cory H. 
Clasificación:
5.0

Helpful at pickup and incredibly easy to return and process. Worth the price and would recommend.

Robert K. 
Clasificación:
4.0

I had reserved a appliance dolly and when I to pick truck they had none available.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele M. 
Clasificación:
5.0

The lady that helped me was so nice and was beautiful inside and outside and was so helpful I wish I knew her name

Natalie J.  |  First Impressions 
Clasificación:
5.0

Good to go. Am very happy with my rental and experience.

Matthew Jenus H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody E. 
Clasificación:
3.0

Individual wasn't very pleasant

MiKayla S. 
Clasificación:
5.0

Great service, friendly staff

Kelli W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex G.  |  First Impressions 
Clasificación:
5.0

Easy to drop off equipment and fast service and processing.

Randall S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROL F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor A. 
Clasificación:
5.0

Extraordinario servicio al cliente

DENNIS B. 
Clasificación:
5.0

Just as ordered .

Carol K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ohnara M. 
Clasificación:
4.0

El cliente no dejó un comentario.

timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M.  |  Overall Experience 
Clasificación:
3.0

Wasn't nothing wrong. Just wasn't the correct size and I need 24/7 access as I like to move at night when the sun is down and its cooler.

MARQUITA D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

NDLTAP b.  |  Overall Experience 
Clasificación:
3.0

It’s very warm, 87 degrees where my unit is located.

leah k.  |  First Impressions 
Clasificación:
5.0

Great experience!

James C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

James M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

jack j.  |  First Impressions 
Clasificación:
3.0

I was supposed to have a free lock left in my unit. It was not there. Called the office and corporate answered. I was put on hold and finally hung up wait in ng for a response regarding the lock.

John N.  |  Online Move In 
Clasificación:
2.0

the manager is completely rude

Elvis B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dale L.  |  Overall Experience 
Clasificación:
5.0

Staff was so very nice, no hassle. Thanks

Megan A.  |  Online Move In 
Clasificación:
5.0

Kyle is great and runs a wonderful establishment. Thank you very much!

Kari R.  |  Overall Experience 
Clasificación:
1.0

The People you have working there not honest

Luis p.  |  Overall Experience 
Clasificación:
5.0

Kyle was great but I could have used the lock I did have vs purchasing one

Amberrae M.  |  First Impressions 
Clasificación:
5.0

Great staff , great staff comes from a great boss !!

butch b.  |  First Impressions 
Clasificación:
5.0

My only complaint is your prices are a little too high for the size of storm that you offered but I do like that they are climate controlled The only other thing I did not like was constantly having to swipe the card to open the door while loading a U-Haul it would be nice if you had something that you could just touch even if you had something that you could hook to someone’s keychain to sit in touch with Bobbe or something to let you in

Leora W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick V.  |  Overall Experience 
Clasificación:
1.0

My storage unit was broken into and I lost property. The store manager Kyle was not helpful, my insurance agent and I was unable to see video footage. There is a suspect and when she is caught, I am asking law enforcement to investigate the relationship between her and staff/manager. I believe this is an inside job. Uhaul advertises safe clean secure. Not secure at all. I cleaned my unit when I moved out. There is a large water puddle out side of my unit in the hall. I informed staff and they just said it's always there. It has been there for two years.

DAVID A.  |  Overall Experience 
Clasificación:
4.0

Just didn't need the unit anymore, otherwise it was a good experience

Carl S.  |  Overall Experience 
Clasificación:
4.0

Your clerk Ashley was super friendly, knowledgeable and helpful, but she seemed to be the only one there, so busy with 3 of us to take care of. She did an amazing job. The only complaints I had with the experience was, online it said I reserved a main level unit (2 showing available) but none were available when I got there so I had to take a lower level. The other was the access key, takes some learning with the many card swipe units available so a tutorial would have been helpful. Ashley showed me the basics but she could have used more counter help so she would have had more time to get in depth with the access key. That was not on her. Overall, very pleased. Thank you. Keith

keith p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica M.  |  First Impressions 
Clasificación:
5.0

Will use again in the future!

robert a.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOAN N.  |  Overall Experience 
Clasificación:
5.0

Kyle was great about working with me to get my friends belongings out of her storage unit and all the staff were professional and nice.

CLARINDA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

johannes b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy M.  |  Overall Experience 
Clasificación:
5.0

I have been with U Haul for many years. I would personally like to say that I have ALWAYS I had a Safe snd personal experience. The Manager of the store is Amazing and an asset to the U Haul Corporation.

TEDDI G.  |  Overall Experience 
Clasificación:
4.0

Very clean the staff was so delightful and took good care of everything on the inside Was concerned about the snow removal and ice control on the outside I was concerned many times in the winter of getting hurt trying to load my car

SUSAN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trey H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim T.  |  First Impressions 
Clasificación:
5.0

Kyle is super! So helpful and friendly!

Diane R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kari B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Wopilah I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynnette T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA W.  |  First Impressions 
Clasificación:
4.0

A little pricey com0ared to the size 9f the unit.

Michelle B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CLANCEY L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol K.  |  Overall Experience 
Clasificación:
5.0

Loved the clean, climate controled and secured vacility. I highly recommend and if I need additional storage space it will be my nr 1 choice.

Dennis N.  |  Overall Experience 
Clasificación:
5.0

I really appreciated the customer service. Very caring and friendly staff, thank you for everything!

BIANCA B.  |  Overall Experience 
Clasificación:
5.0

Kyle was very friendly and helpful.

ANDREW S.  |  First Impressions 
Clasificación:
1.0

First I was canceled on for my ubox's twice the day before they were to arrive. Then when I got my uhaul I was told to call and talk to a staff member at the storage location. I called and talked to a guy saying I will need storage in two days I'm driving up from idaho and I was told to call by uhaul to make sure there will be space the guy I talk to chuckled and said they will have space. I got to the storage and said I was told you guys will have room for my stuff when called the guy said ok. I told him what I was driving and asked what I would need he said he will only have 2 large units which will only fit my first truck. I then said well what can be done about the second truck. He then said I don't know what it will fit in I only have the small units left. I ask how many I will need to fit my truck load in. He said I don't know. I was like so you don't know what your storage units hold. He said yes but I don't know what you are needing storage so I can not say if it will fit. And then said I do not like your attitude. At this point I was still calm just talking harshly because the agent was not even making an effort to help me. But after he don't want to assist and didn't want to listen to misidentified or my frustrating experience. I then said oh OK let me tell you why I'm frustrated explained the canceled ubox and then the call that I made earlier. He then said but did you make a reservation. I'm like I did not say the word reservation but I spoke to someone saying want I need and when and when I got off the phone I thought it was taking care of. I then asked again what I need for my to trucks at this point he says I will not service you you need to leave. I was like really you have not done anything have not answered any of my questions and are completely un willing to help me I asked for the manager that was not there he gave me a card and told me to call the manager. I asked to use a phone to so since there was one right there oh and the. He finally did something and called the manager on his phone. Which the manager was not going to be in until 2pm I was frustrated at this time. And still continue to ask what I would need he still said I do not know what your hauling so I can not help you. At this point I had verbally ask if he is going to ask what I'm hauling so I can get help. He then said I don't know what you want from me. Really I only have been asking the whole time. So I said slowly are you going to ask me what I'm uhauling so you can help and actually help me. He then after the long time ever just trying to get some assistance said I will give you the 2 box to start with and then you can come back and order more if need be ..... so I said thank you that is all I want this whole time is some help and some effort on you part and this whole issue could have been resolved.

Tiffany W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

German M.  |  Overall Experience 
Clasificación:
5.0

I've been very happy with the service so far! My move out date is not until 06/06. But I've been very happy so far.

German M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra H.  |  First Impressions 
Clasificación:
4.0

Employees are mostly friendly and helpful. One employee was short and not helpful during the 4 months I was a renter.

Charlene R.  |  Overall Experience 
Clasificación:
5.0

Patty Egan in Bloomington,MN and Kyle Wright in Bismarck were so helpful!! And very nice!!

Cheryl T.  |  First Impressions 
Clasificación:
5.0

Former employee

LYNN F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele W.  |  Online Move In 
Clasificación:
5.0

I have no complaints about my experience. Everyone was very helpful and the facility was well maintained and easy to use. I would definitely use this facility again.

Casey a.  |  Overall Experience 
Clasificación:
2.0

But renting a truck with uhaul I never rent a truck for out state driving I was told I wasn't going to be charge for tolls or anything in my car nd after 2 months of renting I noticed I was getting charged every 2 weeks from 30 to 20 dollars at my debit card when I paid almost 1,800 dollars in cash nd I was told it includes toll nd mileage I end up paying almost 2,ooo after I noticed the charges on my debit card wich I went and changed my debit card to avoid charges I recommend do not give ur debit card when renting for uhaul nd if u do use a pre-paid master card

WILFREDO C.  |  Overall Experience 
Clasificación:
5.0

Kyle and staff were great! Very understanding and reasonably priced!

Christina C.  |  First Impressions 
Clasificación:
5.0

Uhaul is top of the line.

TJ M.  |  First Impressions 
Clasificación:
5.0

Excellent, well-designed facility. Superb customer service!! Highly recommend! A+++++++++++++++!!!!!!!!!!!!!!!!!!!!!!!!!!

Joseph B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David L.  |  Overall Experience 
Clasificación:
3.0

Waited about 20 mins before a staff even came to front desk. Yelled in garage but no one still only to have worker come out of bathroom and was rude. I've had good experiences with other workers but this worker was on the phone first time I went to open storage and i had to keep repeating myself to him. Second time he had ear buds in his ears and I again had to repeat myself!!

NELLIE O.  |  Overall Experience 
Clasificación:
3.0

The rep was on his cellphone and I had to really dig for options and information. He certainly could have shown me how to enter the building with the security features.

john B.  |  First Impressions 
Clasificación:
3.0

friendly peeps

Russ J.  |  Overall Experience 
Clasificación:
4.0

800# personnel did not answer phone in timely manner. One woman did NOT listen to previous recording and was rude and incompetent. Gave wrong and threatening information about move out date. Clarified in person at the site, that was wrong in doing so

Darcy M.  |  Overall Experience 
Clasificación:
5.0

Bismarck's best storage facility!!! Fair price, GREAT staff, awesome location, clean, secure and safe storage.

Kevin M.  |  Overall Experience 
Clasificación:
3.0

The online process is very easy and I appreciated it. Maybe the only improvement could be the possibility to choose which unit among those available? Because I have now 2 units, one on the 2nd and one one the basement floors. The human factor is less than ideal. There was no lock in either room, although the emails from the online booking specified it, and I had to purchase those. Every time I had a problem ( and I had many related to the in person renting process, as well as with the online ) the wait on the phone call for customer service was more than 1/2 hr and the person could not solve my problem ( the first time she could not even understand it). Luckily, your online format is very helpful so I could solve my problems despite the human factor...

Gabriela B.  |  Online Move In 
Clasificación:
3.0

There is a discrepancy between the website stating the move in can be done all online and the fact that I couldn't and still had to go to the service counter.

NDLTAP b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dale C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW S.  |  Overall Experience 
Clasificación:
5.0

no longer needed the additional storage space

KENNETH/winter O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge T.  |  First Impressions 
Clasificación:
5.0

The facility was easy to work with, clean, and the people were friendly.

josiah m.  |  First Impressions 
Clasificación:
5.0

Great customer service! Always helpful and friendly.

theresa m.  |  Overall Experience 
Clasificación:
4.0

Would have given a 5 but the card key did not work and I hade to go back and get it activated - security door was needing repairs.

ROBERTA Q.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TWYLA J.  |  Overall Experience 
Clasificación:
1.0

Kyle Wright sucks at managing this place. He had charged me for a late fee of $15, twice before the 6th day of the month. It clearly states $15 after the first and $15 again after the 15th day of the month late rent. So I had to pay extra just to get into my storage, and when I went in to get a bag out of my storage he stated he was going to call the cops because I wasnt allowed to go into my own things/storage without paying first which I told him I had paid that day and to go head and call who ever because I had proof I paid online. And then I finally closed me storage with them last month and now almost 2 weeks later he has charged me a " $25 cleaning fee" on my card which was only removing a 2 queen size mattresses. When I was closing out my account I had told the young man who closed my account for me they were in there and I couldnt get them out by myself because I am 8 and a half almost 9 months pregnant now and he said he would take care of that for me. Now to see Kyle is charging me $25 for that is ridiculous. This storage is way over priced and the manager, Kyle, is not fit to be running businesses where he can just rip people off like that and feels like he can do as he pleases with others money. Especially during this pandemic. He is a awful and I hope he gets replaced or demoted overall. This storage has so much more ability to get customers if he wasn't such a a**hole and money hungry

Darian W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

corey v.  |  First Impressions 
Clasificación:
5.0

I want to thank the manager Kyle for working with me and my family. Times have been tough for us and I appreciate that he worked things out for us.

amanda f.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW S.  |  First Impressions 
Clasificación:
5.0

Costumer service person "K"? was very professional , polite and helpful. Driveway, parking lot and outside equipment and parking facilitates to main front door appeared to be congested.

Michael B.  |  Overall Experience 
Clasificación:
5.0

Kyle is so wonderful to work with. Please give him a pay raise .

Stacy B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Venia K.  |  Overall Experience 
Clasificación:
3.0

Staff was friendly. Facility was nice. Way too expensive. I moved out on March the 3rd and was charged for the whole month of March, this isn't right, it should have been prorated and the remainder of march's rent refunded.

Andrew N.  |  Overall Experience 
Clasificación:
5.0

Management at the Bismarck facility was exceptional - friendly, capable and helpful. Made my experience top rate and I have referred others to this facility.

terry f.  |  Overall Experience 
Clasificación:
3.0

Elevator went out of service before we could even put anything in storage. Waited for someone to come fix it, but nobody showed up so we had to carry furniture down the stairs.

kelsey h.  |  First Impressions 
Clasificación:
5.0

Very nice facility and staff

KRISTIN K.  |  Overall Experience 
Clasificación:
1.0

Manager i think named kyle stated owner was rude and disrespectful towards my husband & my self as i was on the phone listening to him bad mouth me. I then ask my husband to close both of our units.

JESSICA P.  |  Overall Experience 
Clasificación:
1.0

Nothing against this location but I hate UHaul. Had a horrible moving experience with them. I reserved a truck drove a couple hours to get it found out it wasn't reserved.

Chad A.  |  Overall Experience 
Clasificación:
2.0

I had to pay for the same day I moved out and never got a refund

Bobbie E.  |  Overall Experience 
Clasificación:
5.0

During my move in and move out time, your staff was extremely helpful and very kind. Please give kudos and extra pat on the back to the young man who was always helpful. He was working 11/17.

DORIS B.  |  Overall Experience 
Clasificación:
5.0

Everyone was so kind and helpful.

robert c.  |  Overall Experience 
Clasificación:
5.0

Excellent experience

Rickey S.  |  Overall Experience 
Clasificación:
5.0

Thorough instructions and good follow up.

Gary F.  |  First Impressions 
Clasificación:
5.0

Great!

Shalene B.  |  Overall Experience 
Clasificación:
1.0

This location is absolutely horrible! The worst employees and manager I have ever dealt with! Very poor customer service and lack of work ethic! Don't waste your time find another location!

Briana B.  |  Overall Experience