Only one employee working when I got there. I had rented using the "always open from your smartphone" option so literally the only interaction I had with her was going inside to pick up the keys. Somehow still managed to be rude and insulting in those 10 seconds. There was one other customer who was waiting before me. She was on the phone and told me to go around her, so I approached the counter with my phone (which also said "SKIP THE LINE" on it for instructions for picking up the key. I told the employee good morning, showed her my phone, and said I needed to pick up a key. The first thing she said was "she (other customer, still talking on her phone) was here first." I was confused, so she added "that was very rude of you. She was here waiting before you." I explained that the other customer had told me to go around her, and pointed out that I was following the directions on my phone. But I wish I had told her to just do her job and not insult customers. She refused to give me her name, so I called the general manager for the location immediately to let her know what happened.Jane T.
Customer Reviews for U-Haul Moving & Storage of Bexley
Columbus, OH 43209
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
A lot of places offer bin drop off/pick up for extra cost - this would be amazing!Catherine K.
Very good service. Clean unit. Very professional experience.Lindsey W. | Overall Experience
Very friendly and helpfulJOHN L.
It took too long to check in and get the vehicle; something wrong with the computer system. The truck smelled like burning rubber when running; maybe engine problems. Consider updating your maintenance schedules.Richard L.
El cliente no dejó un comentario.LAKESHA C.
El cliente no dejó un comentario.APRIL M.
U really do not have time to read Contract. So I ended up putting way too much gas in. I did not get reimbursed and they said it was in the contract. No one explained the contract to me. They need to tell u everything. Not HAPPY AND I WILL NOT BE BACKJACQUELINE C.
El cliente no dejó un comentario.Norris D. | Overall Experience
El cliente no dejó un comentario.Christopher A.
I just want to thank uhaul for the quick service. The facility is very clean and secure.BELINDA C.
El cliente no dejó un comentario.Donna G. | Overall Experience
El cliente no dejó un comentario.DONNA G.
This was by far the best rental experience I have had in years the staff were friendly and personable. They were knowledgeable and took great care of meJOHN S.
They where helpfull and friendly. Couldn't have done better myself, thank youKIMBERLY K.
El cliente no dejó un comentario.CAMERON W.
El cliente no dejó un comentario.Mendy B. | First Impressions
They always treat me Super there Great crew....,JAMES S.
The place is infested with roachesalphonso j. | Overall Experience
Very nice, full service location with excellent customer service.Jeff E.
El cliente no dejó un comentario.STEPHANIE S.
With the security system provided, I expected 24 hour access.Jeff E. | First Impressions
El cliente no dejó un comentario.EUGENE H.
El cliente no dejó un comentario.MOHAMED S. | Overall Experience
The staff were very pleasant and helpful and knowledgeable!!ELIZABETH E.
El cliente no dejó un comentario.KIMBERLY K.
The guy who checked me in was super friendly and easy to work with!DANIEL R.
The customer service was wonderfulERNESTINE KIAJUA W.
Staff was courteous and helpful. My reservation was for Truck Rental 24/7, but I had to go into the store to get the key for the vehicle.Michael M.
El cliente no dejó un comentario.Wilbert O. | Overall Experience
El cliente no dejó un comentario.Colettra T. | First Impressions
El cliente no dejó un comentario.Byron W. | Overall Experience
El cliente no dejó un comentario.Colettra T.
Everything & everyone was incredibly helpful. Love my Uhaul.GEORGE F.
El cliente no dejó un comentario.BRITTANY F. | Overall Experience
El cliente no dejó un comentario.EDWARD M.
El cliente no dejó un comentario.LAKESHA C.
The app. I was confused on how to proceed after question about no other driver. Maybe I missed something. Felt like I cancelled process trying to go to next page. Also saved payment info and approval done originally. Be nice if it was automatic when picking up. Also it was pouring rain and I didn't realize what vehicle number was or where it was located and how to identify it. Maybe I missed that. This experience was awesome. This feedback is to make even better/easier based on my experience this timeDavid G.
for now I will give Above Average because I still have my stuff in storage we will see after I pick up thanksMamoudou K. | First Impressions
The employees were very pleasant.SONYETTE C.
El cliente no dejó un comentario.Alexis F. | First Impressions
El cliente no dejó un comentario.RUSSELL J.
Needs more help only one worker to helpLORRAINE W.
El cliente no dejó un comentario.David M. | First Impressions
El cliente no dejó un comentario.MICHELE B. | Overall Experience
Wasn't told ahead of time about pipes and HVAC running through the unit which made the unit be smaller than a 10x20. Had to get another unit.Holly E. | First Impressions
Justin is a very good worker and he deserve a raiseCECIL G.
El cliente no dejó un comentario.Vanessa G. | Overall Experience
El cliente no dejó un comentario.Daniel C. | First Impressions
El cliente no dejó un comentario.THOMAS M. | Overall Experience
El cliente no dejó un comentario.Ladaisha h. | Overall Experience
staff was very accommodatingGregg W. | First Impressions
El cliente no dejó un comentario.GREGORY S.
El cliente no dejó un comentario.PAULA R.
The entire experience was incredibly painless, when we needed a time extension the assistant manager was super helpful, and he helped us refund the furniture pads we did not use.Benjamin H.
El cliente no dejó un comentario.LILY D.
There is nothing more to do your service is greatPhyllis M.
El cliente no dejó un comentario.demetreist g. | Overall Experience
El cliente no dejó un comentario.sarah m. | Overall Experience
El cliente no dejó un comentario.BARBARA B.
Extraordinario servicio al clienteLorraine W. | First Impressions
El cliente no dejó un comentario.Sequeala G. | Overall Experience
El cliente no dejó un comentario.ANDREA W. | Overall Experience
El cliente no dejó un comentario.Deborah C. | First Impressions
The front desk staff is always helpful and gets me on the road quickly.EDWARD M.
Employee very helpfulMICHAEL T.
El cliente no dejó un comentario.PATRICE B.
El cliente no dejó un comentario.Tracy E. | First Impressions
Morning staff was particularly helpful, cheerful, and wonderful.MARCI J.
I was very upset with the customer service I received for my U-Haul storage unit move. On Saturday the 18th, I drove to the U-Haul storage center of Northland, where I had reserved a storage unit back in mid to late July. I get to the counter and find out from the extremely unhelpful and apathetic customer service agent that the unit wasn't available and that the website was inaccurate in its inventory of available units. He shrugged and said that this happens all the time - people making reservations online for units that they don't have! How is this acceptable? Why even bother making a reservation in the first place? I had five carloads full of my stuff in the parking lot and four friends waiting on me when I discovered that I didn't have the unit available to me. I made the customer service agent make phone calls to nearby U-Haul storage unit centers to find another available unit with my specifications. The process took almost an hour. When I was able to secure a unit at the Bexley location, I had to make an entirely new reservation. By the time the agent hung up and I left, he just watched me leave and didn't even apologize. He did not care at all about my inconvenience or assisting me one bit. My friends and I drove to the storage center in Bexley, where the customer service agent there was much more helpful and gave me a storage unit that was close to the main door, so I appreciated that. However, I was angered to find out that I would have to pay for my unit that day, because when I booked a reservation for a moving truck online, the website offered a promotion for a month's worth of free storage if I made a reservation for a unit - which was the only reason I booked a unit at U-Haul in the first place. If I had known then that my promotion wasn't going to be honored, I would have shopped elsewhere for a unit. I was finally able to get my things into the unit safely after paying for it, but I need to say how angry and disappointed I was that my advanced unit reservation or my promotion wasn't honored and I had to go through all the trouble of making a new reservation and waste hours of my time and the time of my moving helpers. I am going to keep my items in the unit for as long as I need to, and then I will no longer use U-Haul for my storage needs in the future.Allison L. | First Impressions
El cliente no dejó un comentario.CHARLES G.
The staff was very helpful and knowledgeable. Even helped me out with tips for backing up with the trailerPatricia G.
El cliente no dejó un comentario.Nnekia P. | Overall Experience
El cliente no dejó un comentario.Jesi C. | First Impressions
El cliente no dejó un comentario.Deborah B. | First Impressions
El cliente no dejó un comentario.Jennifer C.
Not much. I always use you guys. Great service. Great value.STEPHEN U.
I was told my friends credit card would not be charged as long as I put in the information of my own when I returned the van. Well, the rude lady at the desk did not feel like doing her job and didn't provide the dolly I requested in my order (didnt notice it was missing until I got to my destination). So on the receipt I was being charged for the dolly, to which I responded by checking the box that allows me to dispute the charges. Instead of receiving a call from customer support like I was told, they removed the dolly charge and then charged my friends card without speaking to me at all. First and last time going to this locationCOLE V.
So far great from start to finish everyone was very nice and helpfulErica H. | Online Move In
El cliente no dejó un comentario.LEONARDO C.
El cliente no dejó un comentario.Daphne D.
El cliente no dejó un comentario.SANI B.
Answer the phone. I found that I was going to be a little later using the cargo van and wanted to check in to see if I needed to do anything extra to accommodate that need. I called several times before and after the van was due back but, I got no answer. Since it was early afternoon and the location was not closedGWENDOLYN S.
El cliente no dejó un comentario.EDWARD M.
El cliente no dejó un comentario.Dominique S. | First Impressions
I think the manager and their staff should get a raise on their check for doing a good jobCECIL G.
My reasoning for my rating is because my furniture had mold and smelt like mold. Then moving into my new home I came across roaches!! Like what is going on, I didn't have this problem when I moved my things into this storage and I shouldn't be dealing with this in my new home. I'm sorry but I will never use this place again.jannifer d. | Overall Experience
El cliente no dejó un comentario.JACKSON K. | Overall Experience
My belonging were safe and secure in a very clean facility. I would not hesitate to use U- Haul again.Stephanie T. | Overall Experience
El cliente no dejó un comentario.W Scott F.
Being in an emergency living situation with my family and just recently lost my job two days ago, I had to act fast and after calling multiple locations, then driving to a few others, I got frustrated and took a desperate chance with U-Haul that made a difference in what I needed in storage size! While everyone else was out, they had what I needed to feel relieved and worry free and just want to say "Thank You", for helping me through this.Krisha F. | First Impressions
El cliente no dejó un comentario.LOTTIE J.
El cliente no dejó un comentario.JOSEPH R.
Fix the problems with the truck. Roof leaked, cabin filled up with fumesROBERT B.
El cliente no dejó un comentario.Margaret D. | Overall Experience
Adesha is great.EDWARD M.
El cliente no dejó un comentario.John C.
Everyone was kind & patient with me.ROSELAN W.
El cliente no dejó un comentario.KHADIJA T.
El cliente no dejó un comentario.WALTER C.
El cliente no dejó un comentario.Yolanda L. | First Impressions
El cliente no dejó un comentario.MARVIS M.
El cliente no dejó un comentario.Courtney J.
We drove the truck 10 miles and somehow used 8 gallons of gas. Thinking that the gas meter is faulty.KATHRYN K.
El cliente no dejó un comentario.Wilbert O. | First Impressions
Trailer was ok, but had not much points attach and place straps to hold the cargo inside the trailer, also trailer was shaking a lot apparently due the unbalanced wheel.OCTAVIO N.
El cliente no dejó un comentario.JENNIFER J.
El cliente no dejó un comentario.Erin F.
El cliente no dejó un comentario.WILLIAM P.
Adesha was very helpful at check in. We are a non-profit and she was able to quickly and accurately remove the sales tax from our bill.EDWARD M.
El cliente no dejó un comentario.Jason M.
Friendly and helpfulGREGORY W.
Wear masks, please! One unmasked worker proudly announced that they refused to get a vaccination. Yikes! Taking care of your customers means something different these days!!CHARLES B.
El cliente no dejó un comentario.MASHELLE W.
El cliente no dejó un comentario.FRANK M.
El cliente no dejó un comentario.Jan-Dore H.
El cliente no dejó un comentario.John M. | Online Move In
The people we picked up from where rude and harassed me about the rental and the trucks breaks went out. This was horribleMichella P.
El cliente no dejó un comentario.DALE R.
Customer service representative was a little condescending.LAWRENCE M.
El cliente no dejó un comentario.KIZZY C.
Excellent service!!AHARON W.
Tell them there's a dolly in the trucks that takes up space if you dont use it.Maxwell N.
Great serviceKELLIE H.
I thank the lady working there she is nice to me and she is very friendly. I love her she is the bestFaycal M.
El cliente no dejó un comentario.Scott E.
El cliente no dejó un comentario.RONALD BOYD H. | First Impressions
The truck smelled mustyREAGAN M.
Vehicle was clean - worked great. Staff very friendly and efficient!Daniel D.
Trailer's safety latches were bent and misaligned... needs repaired or replacedRobert H.
El cliente no dejó un comentario.JUSTIN C.
El cliente no dejó un comentario.Laurie J. | First Impressions
El cliente no dejó un comentario.MEHUL M.
I had an horrible experience due to customer service. I was greeted with a nasty attitude and disposition by an employee at the front desk named Chaunsay Cochran at the alum creek location. She made my experience absolutely horrible. I'll advise everyone I know to not rent from this location simply because of her.BRITTANY J.
The instructions for how to check in so as to disarm the alarm and how to access the storage unit were vague which resulted in us having to go into the building to ask questions twice, pulling up to the incorrect doors and accidentally setting the alarm off twice, which was stressful.Wendy O. | Online Move In
El cliente no dejó un comentario.WAYNE B.
Customer service at the building was horrible. Two people working, neither acknowledged me until I spoke to them. One was playing on her cell phone at the desk and didnt look up at me until the other woman walked away to help another customer.Alexa D.
El cliente no dejó un comentario.LILLIAN W.
Justin took care of me and the store was very well maintained.Jermeki K.
El cliente no dejó un comentario.Randie P.
Job well doneLISA H.
El cliente no dejó un comentario.ELIZABETH P.
El cliente no dejó un comentario.DARRELL B.
El cliente no dejó un comentario.shirl f. | First Impressions
El cliente no dejó un comentario.Margaret D. | First Impressions
Justin was really nice and so was a young lady named Chaunsay I probably didn’t spell it right but both of them gave great serviceAmelia F. | First Impressions
They need to check for leaks in the truck I had water damage to a lot of my items that’s cost me a lot of money that I can’t get backKenyatha G. | First Impressions
A more accessible elevator is needed to facilitate the larger dollies.Dorothy T. | First Impressions
El cliente no dejó un comentario.Sequeala G. | First Impressions
Friendly employee who answered all my questions Her name was ChaunsayKelsey W. | First Impressions
I have never had a problem with staff the manger is on point treat customer the way you want to be treat patient , kind considered and will work with you according to your needs I am a. faith consumer I pay my bill before my bill is due so I like this u-haul being in the neighborhood.gloria b. | First Impressions
El cliente no dejó un comentario.Gunjan S. | First Impressions
I went after hours (while still open to those with units around 8pm) and the directions were not clear. No idea I had to check into an initial box then each time going in. I also didn't know we could only use the main entrance after hours.Lillian T. | Online Move In
El cliente no dejó un comentario.Larry B. | First Impressions
Booth the Lady and the Asst. Manager was super nice, happy and helpful. The place VERY clean we were pleasedNeal S. | First Impressions
I would never rent from this location again with those ladies that work there.Emily D. | First Impressions
El cliente no dejó un comentario.Whitney C. | Online Move In
Very pleased with the facility and the employees, Will be happy to return if needed.John D. | First Impressions
🙏🙏💪💪😘DONETTA R. | First Impressions
El cliente no dejó un comentario.Bradley B. | Online Move In
El cliente no dejó un comentario.Yvette B. | First Impressions
El cliente no dejó un comentario.Kristy S. | First Impressions
El cliente no dejó un comentario.Nathaniel R. | Online Move In
Nicole was very helpful. Great customer service to both team members on duty.Andre W. | First Impressions
Thanks to all of the individuals who worked with me and seeing to my needs God bless each and everyone of you and I look forward to having a great repor with you all thank you🤗Gayle P. | First Impressions
Very pleased with my experience. The facility is very clean and the staff was very friendly and kind.Vanessa B. | First Impressions
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