Comentarios del cliente para U-Haul Moving & Storage of Bexley

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Bexley

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Adam M. en

Grado:

Lady who helped us was extremely rude! Ended up with 3 charges because she wouldnt listen

Jim C. en

Grado:

El cliente no dejó un comentario.

Tyler S. en

Grado:

El cliente no dejó un comentario.

Genesis B. en

Grado:

The customer service is wonderful. Nicole did a great job.

Tyneara W. en

Grado:

I honestly hate the parking lot set up. So many blind spots.

Denise S. en

Grado:

El cliente no dejó un comentario.

Terrance M. en

Grado:

Excellent customer service

Sal P. en

Grado:

El cliente no dejó un comentario.

Jennifer M. en

Grado:

El cliente no dejó un comentario.

Stephen M. en

Grado:

We rented a trailer and the staff was very helpful and friendly. Overall a great experience. Thank you!

Carmen B. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

The two ladies who helped with picking up the order in the morning were life savers, helped make everything go very smoothly. Helped with transferring the order from another store and suggested holding onto the rental for the full day which ended up being needed. Thank you!

Korin H. en

Grado:

El cliente no dejó un comentario.

Dustin M. en

Grado:

El cliente no dejó un comentario.

Aaron R. en

Grado:

El cliente no dejó un comentario.

Trina S. en

Grado:

Everything went very smoothly; staff was efficient and friendly.

Jason M. en

Grado:

El cliente no dejó un comentario.

Domanique M. en

Grado:

Fast and easy

Tanya T. en

Grado:

Expensive...

Latasha P. en

Grado:

No comment

Tonia G. en

Grado:

nothing. I was very impressed with the customer service and cleanliness of the store

Barbara S. en

Grado:

El cliente no dejó un comentario.

Lenge S. en

Grado:

Staff friendly

Carthell E. en

Grado:

El cliente no dejó un comentario.

Isaac A. en

Grado:

Tried to double charge. Vehicle given to me not full in gas but expected o be at 7/8 full when returned? 75 bucks for 18 miles is crazy.

Katherine L. en

Grado:

Nothing. Friendly staff and clean facilities is all I could ask for.

Ashley R. en

Grado:

I had a terrible experience with my most recent U-haul. I rent u-haul’s often for work and this was by far the worst truck I have ever received. There were three major issues with truck TM-1753N: 1) The key/or ignition was faulty. This held up my moving process TREMENDOUSLY!! Every time I went to start the truck back up I had issues. One time it took about 15 minutes so get the truck to start back up. I tried several methods to starting the truck (putting my foot on the break, moving the gear, toggling the key), nothing worked. I knew that every time I turned the vehicle off I would struggle to restart it. In total this probably took away a few hours of my moving time and my schedule. When I returned the vehicle I explained to the desk clerk that the key was faulty and he admitted that he knew it got stuck, so I am really concerned as to why the truck was in rotation knowing it had problems 2) The heat did not work in the truck. By the time I finally got the truck to start back up, I was unable to warm up due to the broken heat. That was a major bummer. 3) TWO times the door on the back of the truck came open while driving. One of these times unfortunately I was on the freeway, a Good Samaritan flagged me down to let me know that it had popped open and I had to pull over on the freeway to close it. Secondly it popped open in a residential area while driving. The person following me called me as it popped open. Again, I have rented several u-hauls recently I know how to close the latch, I have never had these issues before. Needless to say after this experience I am not certain I will rent from u-haul again.

Lucy S. en

Grado:

It was the best time of all the owner she was wonderful thank you very much

Christina P. en

Grado:

El cliente no dejó un comentario.

Ledion I. en

Grado:

El cliente no dejó un comentario.

Stephanie T. en

Grado:

El cliente no dejó un comentario.

Jamaica M. en

Grado:

Employees were very helpful and a pleasure to work with

Chaniqua B. en

Grado:

This location is awesome!! The manager there is ahhmazing!!! I will definitely be back!

Nicole D. en

Grado:

Concerning my storage unit. I have used your service multiple times at many locations, this is the first location that has ever denied my use of my free storage, which I have many with you. The store manager seems to belive that my vouchers of many are voided after 1 is used. Which is incorrect. For every one trip 26th foot, I am honored a 1 month complimentary unit upon availability. This month I used 2 and was told by the manager Dee that the others are voided even though you materials state 2 year expiration date. She said that after I use these she will not honor the others. I spoke with a representative of uhaul customer service over the telephone a couple of weeks ago about this and the representative reiterated that they are not voided until after 2 years. I want to continue services with uhaul and this location is convenient for me so I ask that the manager Dee learns your policy and will not continue to provide poor customer service to me. Here professionalism needs to be polished, Manager doesnt have to like me but I require professional service, such as properly greeting me, she makes it a habit of ignoring me when I stand at the desk, refuse to greet me and as she taking my service request is very dry and appears irritated. You have video cameras and her professional conduct needs to be reviewed.

Cecil G. en

Grado:

The staff at U-Haul on alum Creek is the best a courteous kind and don't keep you on hold on. Tell if it was up to me I'll give them all a raise in person

Stephanie T. en

Grado:

Everything was first-rate. The customer service was knowledgeable and helpful. The facility was very clean and well kept.

Joyce A. en

Grado:

i have been instructed that i needed to for a whole month due to the fact my storage pay date was a 3 days past my pay schedule. As well a grace period i was unaware of and im stuck to pay a whole bill for a storage i can no longer use.

FUAD H. en

Grado:

El cliente no dejó un comentario.

SHARON C. en

Grado:

Great Representative assisted my needs. Ty!

Mason S. en

Grado:

El cliente no dejó un comentario.

Elizabeth K. en

Grado:

Nothing I would not go there again ever!

Daniel B. en

Grado:

El cliente no dejó un comentario.

CARMEN H. en

Grado:

El cliente no dejó un comentario.

Rick H. en

Grado:

El cliente no dejó un comentario.

Ashia D. en

Grado:

Uhaul trailer was dented on one side. We put a deposit down and then the uhaul location became very hostile towards us. Even threatened to report equipment stolen even though I spoke to the manager and told him we were bringing it in to drop off. He was very rude to my husband. Will use a different location next time. Won't use names. But im sure he knows who he is. Shameful. Theres a better way to speak to and interact with customers. Its highly unlikely that a small business owner will try to steal a piece of uhaul equipment. Any equipment for that.

LaShaun A. en

Grado:

I like U-HAUL they take care of me and no hidden fees

Joshua W. en

Grado:

El cliente no dejó un comentario.

Miranda R. en

Grado:

Everything was good I will recommend your company to friends

Carol O. en

Grado:

love dealing with these folks -- friendly, helpful,

Miranda R. en

Grado:

Was very courteous & helpful I appreciated it

Danny E. en

Grado:

El cliente no dejó un comentario.

Minh P. en

Grado:

Nice customer service

Sheri P. en

Grado:

Be truthful

Richard S. en

Grado:

Nothing. The young lady that checked us in was very helpful and very accommodating to us.

Judy P. en

Grado:

Price of 19.95 is good but final charges are to high

Donald S. en

Grado:

El cliente no dejó un comentario.

Tanya T. en

Grado:

Good morning... bigger rooms need larger carts...(LOGIC)...if someone comes while moving in, then you have to share...

Gayle P. en

Grado:

Thanks to all of the individuals who worked with me and seeing to my needs God bless each and everyone of you and I look forward to having a great repor with you all thank you🤗

Kevin M. en

Grado:

El cliente no dejó un comentario.

Donald P. en

Grado:

Smile

Ryan H. en

Grado:

El cliente no dejó un comentario.

Adam P. en

Grado:

Place was clean and staff was outstanding. I will be back! In fact this location is my new u haul location! Great experience!

alice k. en

Grado:

Personnel great!

Juan G. en

Grado:

El cliente no dejó un comentario.

Mendy B. en

Grado:

El cliente no dejó un comentario.

Sheri K. en

Grado:

It was close to our location and everyone was polite.

Andrew B. en

Grado:

Rayquan..had so helpful..and patient with me to.. customer service skills was pleasant I appreciated his service...

Katherine L. en

Grado:

El cliente no dejó un comentario.

Steve B. en

Grado:

I was double billed. Paid $117.87 on day I rented the truck then was billed $159.30 after its return. I just caught this on my bank statement which ended up putting me in the red with my bank in turn costing me an overdraft fee.

Phyllis M. en

Grado:

Absolutely nothing,the location on Alum Creek the Staff were wonderful I plan on doing business again in September and I’m going back to Alum Creek ??

Keith D. en

Grado:

Nothing

Layne M. en

Grado:

Staff not good with explaining what I was paying for. The rentals are advertised starting at ~$20 and I had to pay $150 to drive an hour away. I just wanted a clear explanation as to what the charges were and he ignored us.

Tera W. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

Super clean truck, great service! Thank you!

Dawn N. en

Grado:

The manager that assisted me in the morning was great however the day that I called the location to confirm my pickup and to ask them to phone the other location to let them know I'd be over there and that they needed to get my uboxes down they failed to do so. So when I reach the other location I had to wait two hours for my uboxes

Paul P. en

Grado:

El cliente no dejó un comentario.

Dawn M. en

Grado:

The seat would not adjust forward or back. Otherwise great

Clive J. en

Grado:

I am happy

alice k. en

Grado:

Great service!

William H. en

Grado:

El cliente no dejó un comentario.

Chiquita S. en

Grado:

El cliente no dejó un comentario.

darlene S. en

Grado:

You people are ridiculous! I rented a truck and 24 hour access to my storage and you put the screws to me not only did I NOT have the access to my storage I lost 500 dollars on my movers and was stuck with a twenty foot truck overnight with NO way of emptying my contents! You people are totally ridiculous and nobody gives a damn! I will be reaching out to the attorney general! Thanks for the most stressful event EVER!!!!

Harold W. en

Grado:

We appreciate your service thank you for letting us make this possible

Mateo E. en

Grado:

El cliente no dejó un comentario.

Victoria F. en

Grado:

Customer service representative was very friendly, professional, and comprehensive on items needed.

lila M. en

Grado:

Very friendly and helpful! I would only do business at this U-Haul! The others have all been problems! These people go out of their way to help and make certain that you have a good experience! Darlene S

Dustin M. en

Grado:

This was about as helpful as any moving company could have been,

chris F. en

Grado:

I would like a phone call from someone that can help me figure out how this situation can be rectified. (614)607-0654 Chris Friesen is my name.

Robyn R. en

Grado:

El cliente no dejó un comentario.

Paul C. en

Grado:

we ordered 15' truck, it was clean and tidy, appliance dolly was very helpful too

Trenten S. en

Grado:

El cliente no dejó un comentario.

telthia j. en

Grado:

Very Welcoming!! Nice and Clean

MAMBY D. en

Grado:

El cliente no dejó un comentario.

helen G. en

Grado:

I would highly recommend this U Haul Location. My Counter representative was very knowlegeable & Professional. Likewise the check in supervisor! Thank you!

Terrance M. en

Grado:

Great customer service

steven W. en

Grado:

very professional staff

Jimil W. en

Grado:

Staff was friendly and helpful, the van was super clean, fairly new, drove well, air conditioning worked well, overall an immensely enjoyable experience.

Tom B. en

Grado:

when I finally made it to the facility to store my things for 30 days FREE I found it was on the 2nd floor, $10 lock and Ins for the storage so much for FREE Never again will I use UHaul

carol O. en

Grado:

It was a very good experience. They were a little shocked when I explained that -- since I have a flip phone -- I could not use the mobile after-hours drop-off, but quickly said that I could drop the truck at night, and they would check the truck in for me first thing in the morning.

Erin M. en

Grado:

El cliente no dejó un comentario.

EVIN H. en

Grado:

Great facility, clean, easy to access.

Brock A. en

Grado:

Made mistakes setting up my account to where I did not get 24 hour access and management did not answer after hour calls from me nor the customer service line. Also left multiple voicemails w/no call

Gregory R. en

Grado:

Gas cap states E-85 fuel only and when I called the office he told m to use regular fuel so that needs addressed.

Joy K. en

Grado:

El cliente no dejó un comentario.

Christy W. en

Grado:

El cliente no dejó un comentario.

george K. en

Grado:

great!!!

Angel C. en

Grado:

the staff here was the best through out the whole process!! would definitely rent from this location again!! Thanks again Angel Crowley

william N. en

Grado:

Continue what ur doing!

Steve R. en

Grado:

Fast, friendly service and very clean facilities! Only problem was with the after hour card reader at the storage facility! Overall fantastic experience!

cheryl G. en

Grado:

Everything was great

Jeffrey A. en

Grado:

Very friendly people working there. The place is very clean and secure.

Scott W. en

Grado:

Only issue was the light was broke when I received uhaul but overall everything was great especially the lady that handled my transaction.

Jonathon C. en

Grado:

El cliente no dejó un comentario.

Jerrard H. en

Grado:

Make it clear that the office is not in the same location as the storage. gas was not on 3/8 like paperwork said it was just past the 1/4 and I was charged extra for gas

Robert A. en

Grado:

Job well done

Shanique B. en

Grado:

If it ever comes a time where I will need another storage, this one will be my # 1 choice. Thank you

Betty P. en

Grado:

El cliente no dejó un comentario.

Syrita L. en

Grado:

Improve customer service. Trucks are endless but a the face that represents your company is your best assets.

EVIN H. en

Grado:

Justin was very helpful in getting me all of the information I needed.

EVIN H. en

Grado:

El cliente no dejó un comentario.

Marjorie C. en

Grado:

El cliente no dejó un comentario.

Douglas R. en

Grado:

El cliente no dejó un comentario.

KAREN B. en

Grado:

El cliente no dejó un comentario.

GREG S. en

Grado:

Did some remodeling on the house, basement, garage and needed a climate control storage Used it for 7 months clean, secure, night access, near the freeway. Will come back again if ever need storage

Gregory S. en

Grado:

Great

LATOYA S. en

Grado:

When i put my stuff in i had no bugs (roaches) as i was taking my things out i was seeing some in my boxes...even saw some in storage....thats a big problem

Vanessa B. en

Grado:

Very pleased with my experience. The facility is very clean and the staff was very friendly and kind.

paulette w. en

Grado:

Uhaul at Bexley have me the best service ever. Very clean and well maintained

Rhonda T. en

Grado:

This is a great facility!

melvin g. en

Grado:

Great location and friendly staff.

Annette C. en

Grado:

I think you should have full access it says 24 hours that's all

Sean O. en

Grado:

No additional comments.

Elaine M. en

Grado:

Super clean. Always felt safe and secure. Staff was always helpful and friendly. We moved in during their grand opening - if there were any bumps we did not notice. Best storage ever used.

Brandon B. en

Grado:

Horrible horrible horrible