Customer Reviews for U-Haul Moving & Storage of Bexley

720 reviews

1100 Alum Creek Dr   Columbus, OH 43209

(614) 388-8292

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(614) 388-8292

1100 Alum Creek Dr
Columbus, OH 43209

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

MICHELLE J. 
Rating:
5.0

Positive Comment: I greatly appreciate that Justin Azbell's assesments were straightforward. I also greatly appreciate that the pricing was as stated and consistent. It was a no-hassle process. Thank you, U-Haul!

MARYSE D. 
Rating:
4.0

Customer did not leave a comment.

PAULETTE M. 
Rating:
5.0

Customer did not leave a comment.

RYAN F. 
Rating:
5.0

I was very impressed with Bexley UHaul. The van was emaculate & driving was very easy. The employees were cordial & easy to work with. The rental & return processes were smooth & easy.

ANDREA L. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY F. 
Rating:
5.0

Safe and good place to move in and out stuff

Christopher R.  |  Overall Experience 
Rating:
5.0

Outstanding customer service

DALE D. 
Rating:
5.0

excellent experience and would definitely recommend this facility to friends and family

Tracy E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert S.  |  Overall Experience 
Rating:
1.0

I was charged a 30 dollar refueling fee in addition to the gas charge. I have never heard of this before. I rented 2 U-Haul trucks, 1 from this location and 1 from a different location the previous day as well as many other times in the past. I did not receive the fee on the first U-Haul nor on any others previously. When I called to inquire the representative in the store asked the manager about it and told me that the manager said it was since I did not refill the tank. When I asked to speak to the manager the representative told me she left and that I needed to come into the store. I feel this could have been taken care of over the phone and handled differently.

RACHEL H. 
Rating:
5.0

Customer did not leave a comment.

Colettra T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cedricka W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANA P.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

Nothing. Your fabulous

CAROL F. 
Rating:
3.0

Customer did not leave a comment.

Kwan S.  |  First Impressions 
Rating:
1.0

Only one employee working when I got there. I had rented using the "always open from your smartphone" option so literally the only interaction I had with her was going inside to pick up the keys. Somehow still managed to be rude and insulting in those 10 seconds. There was one other customer who was waiting before me. She was on the phone and told me to go around her, so I approached the counter with my phone (which also said "SKIP THE LINE" on it for instructions for picking up the key. I told the employee good morning, showed her my phone, and said I needed to pick up a key. The first thing she said was "she (other customer, still talking on her phone) was here first." I was confused, so she added "that was very rude of you. She was here waiting before you." I explained that the other customer had told me to go around her, and pointed out that I was following the directions on my phone. But I wish I had told her to just do her job and not insult customers. She refused to give me her name, so I called the general manager for the location immediately to let her know what happened.

Jane T. 
Rating:
5.0

A lot of places offer bin drop off/pick up for extra cost - this would be amazing!

Catherine K. 
Rating:
5.0

Very good service. Clean unit. Very professional experience.

Lindsey W.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

JOHN L. 
Rating:
4.0

It took too long to check in and get the vehicle; something wrong with the computer system. The truck smelled like burning rubber when running; maybe engine problems. Consider updating your maintenance schedules.

Richard L. 
Rating:
3.0

Customer did not leave a comment.

LAKESHA C. 
Rating:
5.0

Customer did not leave a comment.

APRIL M. 
Rating:
2.0

U really do not have time to read Contract. So I ended up putting way too much gas in. I did not get reimbursed and they said it was in the contract. No one explained the contract to me. They need to tell u everything. Not HAPPY AND I WILL NOT BE BACK

JACQUELINE C. 
Rating:
5.0

Customer did not leave a comment.

Norris D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

I just want to thank uhaul for the quick service. The facility is very clean and secure.

BELINDA C. 
Rating:
5.0

Customer did not leave a comment.

Donna G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA G. 
Rating:
5.0

This was by far the best rental experience I have had in years the staff were friendly and personable. They were knowledgeable and took great care of me

JOHN S. 
Rating:
5.0

They where helpfull and friendly. Couldn't have done better myself, thank you

KIMBERLY K. 
Rating:
5.0

Customer did not leave a comment.

CAMERON W. 
Rating:
5.0

Customer did not leave a comment.

Mendy B.  |  First Impressions 
Rating:
5.0

They always treat me Super there Great crew....,

JAMES S. 
Rating:
1.0

The place is infested with roaches

alphonso j.  |  Overall Experience 
Rating:
5.0

Very nice, full service location with excellent customer service.

Jeff E. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE S. 
Rating:
5.0

With the security system provided, I expected 24 hour access.

Jeff E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EUGENE H. 
Rating:
4.0

Customer did not leave a comment.

MOHAMED S.  |  Overall Experience 
Rating:
5.0

N/A

MICHELE R. 
Rating:
5.0

The staff were very pleasant and helpful and knowledgeable!!

ELIZABETH E. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY K. 
Rating:
5.0

The guy who checked me in was super friendly and easy to work with!

DANIEL R. 
Rating:
5.0

The customer service was wonderful

ERNESTINE KIAJUA W. 
Rating:
4.0

Staff was courteous and helpful. My reservation was for Truck Rental 24/7, but I had to go into the store to get the key for the vehicle.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Wilbert O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colettra T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Byron W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colettra T. 
Rating:
5.0

Everything & everyone was incredibly helpful. Love my Uhaul.

GEORGE F. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EDWARD M. 
Rating:
3.0

Customer did not leave a comment.

LAKESHA C. 
Rating:
5.0

The app. I was confused on how to proceed after question about no other driver. Maybe I missed something. Felt like I cancelled process trying to go to next page. Also saved payment info and approval done originally. Be nice if it was automatic when picking up. Also it was pouring rain and I didn't realize what vehicle number was or where it was located and how to identify it. Maybe I missed that. This experience was awesome. This feedback is to make even better/easier based on my experience this time

David G. 
Rating:
4.0

for now I will give Above Average because I still have my stuff in storage we will see after I pick up thanks

Mamoudou K.  |  First Impressions 
Rating:
5.0

The employees were very pleasant.

SONYETTE C. 
Rating:
5.0

Customer did not leave a comment.

Alexis F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUSSELL J. 
Rating:
5.0

Needs more help only one worker to help

LORRAINE W. 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELE B.  |  Overall Experience 
Rating:
3.0

Wasn't told ahead of time about pipes and HVAC running through the unit which made the unit be smaller than a 10x20. Had to get another unit.

Holly E.  |  First Impressions 
Rating:
5.0

Justin is a very good worker and he deserve a raise

CECIL G. 
Rating:
3.0

Customer did not leave a comment.

Vanessa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ladaisha h.  |  Overall Experience 
Rating:
5.0

staff was very accommodating

Gregg W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

PAULA R. 
Rating:
5.0

The entire experience was incredibly painless, when we needed a time extension the assistant manager was super helpful, and he helped us refund the furniture pads we did not use.

Benjamin H. 
Rating:
2.0

Customer did not leave a comment.

LILY D. 
Rating:
5.0

There is nothing more to do your service is great

Phyllis M. 
Rating:
4.0

Customer did not leave a comment.

demetreist g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarah m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA B. 
Rating:
5.0

Great customer service

Lorraine W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sequeala G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deborah C.  |  First Impressions 
Rating:
5.0

The front desk staff is always helpful and gets me on the road quickly.

EDWARD M. 
Rating:
5.0

Employee very helpful

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

PATRICE B. 
Rating:
5.0

Customer did not leave a comment.

Tracy E.  |  First Impressions 
Rating:
5.0

Morning staff was particularly helpful, cheerful, and wonderful.

MARCI J. 
Rating:
1.0

I was very upset with the customer service I received for my U-Haul storage unit move. On Saturday the 18th, I drove to the U-Haul storage center of Northland, where I had reserved a storage unit back in mid to late July. I get to the counter and find out from the extremely unhelpful and apathetic customer service agent that the unit wasn't available and that the website was inaccurate in its inventory of available units. He shrugged and said that this happens all the time - people making reservations online for units that they don't have! How is this acceptable? Why even bother making a reservation in the first place? I had five carloads full of my stuff in the parking lot and four friends waiting on me when I discovered that I didn't have the unit available to me. I made the customer service agent make phone calls to nearby U-Haul storage unit centers to find another available unit with my specifications. The process took almost an hour. When I was able to secure a unit at the Bexley location, I had to make an entirely new reservation. By the time the agent hung up and I left, he just watched me leave and didn't even apologize. He did not care at all about my inconvenience or assisting me one bit. My friends and I drove to the storage center in Bexley, where the customer service agent there was much more helpful and gave me a storage unit that was close to the main door, so I appreciated that. However, I was angered to find out that I would have to pay for my unit that day, because when I booked a reservation for a moving truck online, the website offered a promotion for a month's worth of free storage if I made a reservation for a unit - which was the only reason I booked a unit at U-Haul in the first place. If I had known then that my promotion wasn't going to be honored, I would have shopped elsewhere for a unit. I was finally able to get my things into the unit safely after paying for it, but I need to say how angry and disappointed I was that my advanced unit reservation or my promotion wasn't honored and I had to go through all the trouble of making a new reservation and waste hours of my time and the time of my moving helpers. I am going to keep my items in the unit for as long as I need to, and then I will no longer use U-Haul for my storage needs in the future.

Allison L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

The staff was very helpful and knowledgeable. Even helped me out with tips for backing up with the trailer

Patricia G. 
Rating:
2.0

Customer did not leave a comment.

Nnekia P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesi C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Not much. I always use you guys. Great service. Great value.

STEPHEN U. 
Rating:
1.0

I was told my friends credit card would not be charged as long as I put in the information of my own when I returned the van. Well, the rude lady at the desk did not feel like doing her job and didn't provide the dolly I requested in my order (didnt notice it was missing until I got to my destination). So on the receipt I was being charged for the dolly, to which I responded by checking the box that allows me to dispute the charges. Instead of receiving a call from customer support like I was told, they removed the dolly charge and then charged my friends card without speaking to me at all. First and last time going to this location

COLE V. 
Rating:
5.0

So far great from start to finish everyone was very nice and helpful

Erica H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LEONARDO C. 
Rating:
4.0

Customer did not leave a comment.

Daphne D. 
Rating:
4.0

Customer did not leave a comment.

SANI B. 
Rating:
5.0

Answer the phone. I found that I was going to be a little later using the cargo van and wanted to check in to see if I needed to do anything extra to accommodate that need. I called several times before and after the van was due back but, I got no answer. Since it was early afternoon and the location was not closed

GWENDOLYN S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Dominique S.  |  First Impressions 
Rating:
5.0

I think the manager and their staff should get a raise on their check for doing a good job

CECIL G. 
Rating:
1.0

My reasoning for my rating is because my furniture had mold and smelt like mold. Then moving into my new home I came across roaches!! Like what is going on, I didn't have this problem when I moved my things into this storage and I shouldn't be dealing with this in my new home. I'm sorry but I will never use this place again.

jannifer d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACKSON K.  |  Overall Experience 
Rating:
5.0

My belonging were safe and secure in a very clean facility. I would not hesitate to use U- Haul again.

Stephanie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

W Scott F. 
Rating:
5.0

Being in an emergency living situation with my family and just recently lost my job two days ago, I had to act fast and after calling multiple locations, then driving to a few others, I got frustrated and took a desperate chance with U-Haul that made a difference in what I needed in storage size! While everyone else was out, they had what I needed to feel relieved and worry free and just want to say "Thank You", for helping me through this.

Krisha F.  |  First Impressions 
Rating:
3.0

Nothing

RICKEY W. 
Rating:
5.0

Customer did not leave a comment.

LOTTIE J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
2.0

Fix the problems with the truck. Roof leaked, cabin filled up with fumes

ROBERT B. 
Rating:
5.0

Adesha is great.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Everyone was kind & patient with me.

ROSELAN W. 
Rating:
5.0

Customer did not leave a comment.

KHADIJA T. 
Rating:
5.0

Customer did not leave a comment.

WALTER C. 
Rating:
4.0

Customer did not leave a comment.

Yolanda L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARVIS M. 
Rating:
5.0

Customer did not leave a comment.

Courtney J. 
Rating:
5.0

We drove the truck 10 miles and somehow used 8 gallons of gas. Thinking that the gas meter is faulty.

KATHRYN K. 
Rating:
3.0

Customer did not leave a comment.

Wilbert O.  |  First Impressions 
Rating:
5.0

Trailer was ok, but had not much points attach and place straps to hold the cargo inside the trailer, also trailer was shaking a lot apparently due the unbalanced wheel.

OCTAVIO N. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER J. 
Rating:
5.0

Customer did not leave a comment.

Erin F. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Adesha was very helpful at check in. We are a non-profit and she was able to quickly and accurately remove the sales tax from our bill.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Friendly and helpful

GREGORY W. 
Rating:
5.0

Wear masks, please! One unmasked worker proudly announced that they refused to get a vaccination. Yikes! Taking care of your customers means something different these days!!

CHARLES B. 
Rating:
4.0

Customer did not leave a comment.

MASHELLE W. 
Rating:
5.0

Customer did not leave a comment.

FRANK M. 
Rating:
3.0

Customer did not leave a comment.

Jan-Dore H. 
Rating:
1.0

The people we picked up from where rude and harassed me about the rental and the trucks breaks went out. This was horrible

Michella P. 
Rating:
3.0

Customer did not leave a comment.

DALE R. 
Rating:
4.0

Customer service representative was a little condescending.

LAWRENCE M. 
Rating:
5.0

Customer did not leave a comment.

KIZZY C. 
Rating:
5.0

Excellent service!!

AHARON W. 
Rating:
4.0

Tell them there's a dolly in the trucks that takes up space if you dont use it.

Maxwell N. 
Rating:
5.0

Great service

KELLIE H. 
Rating:
5.0

I thank the lady working there she is nice to me and she is very friendly. I love her she is the best

Faycal M. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

Customer did not leave a comment.

RONALD BOYD H.  |  First Impressions 
Rating:
5.0

The truck smelled musty

REAGAN M. 
Rating:
5.0

Vehicle was clean - worked great. Staff very friendly and efficient!

Daniel D. 
Rating:
3.0

Trailer's safety latches were bent and misaligned... needs repaired or replaced

Robert H. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN C. 
Rating:
4.0

Customer did not leave a comment.

Laurie J.  |  First Impressions 
Rating:
3.0

The instructions for how to check in so as to disarm the alarm and how to access the storage unit were vague which resulted in us having to go into the building to ask questions twice, pulling up to the incorrect doors and accidentally setting the alarm off twice, which was stressful.

Wendy O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

shirl f.  |  First Impressions 
Rating:
5.0

Justin was really nice and so was a young lady named Chaunsay I probably didn’t spell it right but both of them gave great service

Amelia F.  |  First Impressions 
Rating:
2.0

They need to check for leaks in the truck I had water damage to a lot of my items that’s cost me a lot of money that I can’t get back

Kenyatha G.  |  First Impressions 
Rating:
3.0

A more accessible elevator is needed to facilitate the larger dollies.

Dorothy T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sequeala G.  |  First Impressions 
Rating:
5.0

Friendly employee who answered all my questions Her name was Chaunsay

Kelsey W.  |  First Impressions 
Rating:
5.0

I have never had a problem with staff the manger is on point treat customer the way you want to be treat patient , kind considered and will work with you according to your needs I am a. faith consumer I pay my bill before my bill is due so I like this u-haul being in the neighborhood.

gloria b.  |  First Impressions 
Rating:
3.0

I went after hours (while still open to those with units around 8pm) and the directions were not clear. No idea I had to check into an initial box then each time going in. I also didn't know we could only use the main entrance after hours.

Lillian T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Larry B.  |  First Impressions 
Rating:
4.0

Booth the Lady and the Asst. Manager was super nice, happy and helpful. The place VERY clean we were pleased

Neal S.  |  First Impressions 
Rating:
1.0

I would never rent from this location again with those ladies that work there.

Emily D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Whitney C.  |  Online Move In 
Rating:
5.0

🙏🙏💪💪😘

DONETTA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yvette B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristy S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nathaniel R.  |  Online Move In 
Rating:
5.0

Nicole was very helpful. Great customer service to both team members on duty.

Andre W.  |  First Impressions 
Rating:
5.0

Thanks to all of the individuals who worked with me and seeing to my needs God bless each and everyone of you and I look forward to having a great repor with you all thank you🤗

Gayle P.  |  First Impressions 
Rating:
4.0

Very pleased with my experience. The facility is very clean and the staff was very friendly and kind.

Vanessa B.  |  First Impressions 
No reviews have been submitted for this location.

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