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When I complained that the elevator wasn't working in the storage facility and asked what I should do as I had big things to move your representative stated and I quote "that's your problem". I will never use UHaul and I have told that story to everyone who would listen.
Please fix the large elevator at this location. We had to walk up 2 flights of stairs to get our storage unit. Thank you 🙏. Best, Patricia Pouncey
No comment
In the last few years all services have improved a great deal. thank you.
What a lovely service, to offer a month free for using a one way UHaul truck. I have used storage facilities for years, and I would rate the Belmont staff and facility the highest.
Great staff - very helpful 😃
Good service
Gino was very helpful and made our first time storage move in seamless and stress free! Employees like him are an asset for U-Haul! Thank you Gino and U-Haul!
Storage facility exceptionally clean and manager and staff helpful and informative.Would use facility in future if deemed necessary. Thank You’s go out to manager and staff, you all made it easy.
I'll be speaking to the Manager on Monday.
Belmont U-Haul made my storage easy. The staff was courteous, professional, kind, caring, helpful, and really made the storing my belongings part of my stressful move simple. Thank you.
Unsafe conditions due to poorly functioning, dangerous freight elevator doors. Inoperable and no response to call button inside elevator. Rude and unhelpful employees.
Very professional
The staff is horrible. Not friendly and borderline rude when I would have a question. They NEVER answer the phone and force me to the U-Haul support team who couldn't always help with everything.
It was a good experience.
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Friendly and competent people!
Everything was great. Just wish access was available for longer than business hours.
I needed access to my storage beyond business hours. I managed but would have liked longer hours.
Helpful employees, very accessible facility.
Thanks
I had my storage rental payments on Auto-Pay. The bank rejected the first payment because the cards expiration date entered by management was not correct. management did not contact me about the payme
Very helpful and friendly staff.
Public Storage kicks your butt. Your elevator didn't work, and when it did it was tied up all day. I left in discust of your service.
Great people.
The staff was great and very helpful. I rate them 5*. The elevator shaft at the facility was very confusing. The elevator doors won't close properly, leading me to be stuck there for 10m.
It would be helpful to only rent for half a month. This way a unit would be cleared and empty for your re-renting. We would have moved out earlier if we didn’t have to pay the entire month.
Good storage reasonable price.
These guys are great! Moving can be awful, but Kevin and his staff made it so much better. Thanks to all of them!
On one visit, the elevator was not functioning, requiring approximately one hour to address. On another visit the loading dock was blocked for about one hour. Cost to me about $300 total.
Horrible experience. Wrong inventory and store hours on website, employees and managers not trained, no phone at the Belmont location. No importance given to costumer satisfaction.
i rented Uhaul storage since 2009 and moved out 2 days ago. Half of my valuable stuffs damaged with water cuz of broken pipe Uhaul failed to informed me and just noticed it few months ago.
Made reservation over phone and I was told a storage unit would be available when I got there they didn't have any storage unit available. And no reason was given as to why no unit was available.
