Comentarios de los clientes para U-Haul Moving & Storage of Belmont

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Belmont

Clasificación general:

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Douglas R.
Clasificación:

El cliente no dejó un comentario.

MARCIA S.
Clasificación:

Delivery on your contracted service. After 40 years of utilizing your services we will NEVER EVER again use UHAUL.

ANTOINE A.
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El cliente no dejó un comentario.

ALEX F.
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El cliente no dejó un comentario.

David S.
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No need for second phone number and e- mail address. Slows down process

Jason S.
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I paid for a dolly but discovered once I got to my move that there wasn't one. Was charged extra for gas, though I filled it over the amount in the vehicle when I picked it up.

Ryan S.
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Great service, and the mobile check in/out was super easy! However on return after hours, 3 trucks had parked in the equipment return lane and blocked the entrance, despite there being ample parking on the side of the lot. It might be nice to make clearer to people that they should not park in the equipment return lanes after hours since it can block the entrance.

Lewis B.
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The online checkin went well. Picking up the truck was very quick. Very satisfied.

Liza C.
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Well above other haul experience

RAZ S.
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El cliente no dejó un comentario.

MARCIO S.
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The touchless truck check-out and check-in are great ideas for these crazy times we're living. Streamlining the rental process with the use of technology was a great step ahead of the competition. Congratulations!

Chelsea L.
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El cliente no dejó un comentario.

PAUL JEROME S.
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Access elevator was out of service. I was not informed of this before hand and spent over 4 hours moving my belongings up 3 flights of stairs.

JAMES W.
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El cliente no dejó un comentario.

Dan D.
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El cliente no dejó un comentario.

LARRYANN P.
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El cliente no dejó un comentario.

Timothy D.
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Contactless pickup like Enterprise's Emerald Aisle. More reasonable fee's for not folding blankets ($25 if left unfolded while it's only $10 to rent) Option to pay for gas refill upfront.

Robert L.
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I was overcharged, and charged twice for the same thing. I clicked that the truck wasn't clean in the return process because the outside of the truck was filthy, and I WAS CHARGED 25 DOLLARS FOR IT. Please make it more clear that when making choices, that there would be a charge.

Judith Ebony T.
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all the team! miya, jocelyn and the guys are great!!

Robert D.
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the whole process was great thank you

Vadim M.
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El cliente no dejó un comentario.

Neil A.
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Do not let the customer come in to this uhaul branch. Ever!!!!

Andrew C.
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Good as usual

VICKI K.
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El cliente no dejó un comentario.

Hector E.
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I had reserved my rental in advanced with specific equipment. When I went for the pickup, the dolly I requested to rent was not available. This made my move difficult. Next time if the rental equipment is not available, call the customer ahead of time so he or she can make accommodations.

alahyar M.
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El cliente no dejó un comentario.

Calvin K.
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Overall experience is phenomenal!

Raymond H.
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El cliente no dejó un comentario.

Mitchell N.
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The trailer I rented was well used but clean and in condition mechanically. The rental rate was less than I was expecting. The staff in Belmont California are ver professional and thorough. What more could you ask for!

michael david E.
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El cliente no dejó un comentario.

lilianna B.
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I have never had this horrible experience with any company in my life. Declined to give us our truck as per contract, my wife and I had the worst week of our lives since we had to settle for a smaller van and move other stuff in our cars. Customer care and on-site staff were not helpful at all as they kept pointing me to talk to different departments. If our friends and family woudnt have helped, we were prepared to keep our furniture on the streets.

ANDREW S.
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El cliente no dejó un comentario.

Mark C.
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El cliente no dejó un comentario.

JONATHAN T.
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El cliente no dejó un comentario.

Robert D.
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the whole process went great. thank you

DEREK F.
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Windows were dirty. Could use a wash... Case Closed....

ADRIAN L.
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El cliente no dejó un comentario.

H S.
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Great customer service at counter!

karkada A.
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the van engine light was on and apparently it was a known - it would help if the customer is notified of this earlier. . also it would've helped if the customer was provided with a detailed breakdown at the beginning. I did not expect some random GALLON charge being applied in the final receipt. This may be known to all but i was a first time customer.

ALEJANDRO V.
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El cliente no dejó un comentario.

julio C.
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The drop in key is hidden. It took us a long time to find it and we were in a hurry to go to work,

Alvin G.
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Easy as 123

Pablo S.
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The overall service was very good. The van size seemed a bit smaller than the description though.

William C.
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Very professional and well trained staff members. Easy

Christian Anthon M.
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Billing..ease call me by charge for $25?? And from $19.99 for 2 days n paid so much $355

jake D.
Clasificación:

There seems to be a disconnect between the booking/sales department and the location staff. I was told on the phone during reservation that I could set up additional days after my initial booking. When I got to the location I was informed otherwise. The real problem was the lack in customer service and blatantly rude staff. I was accused of not understanding what I reserved and told if I really wanted multiple days I should of reserved the truck weeks in advance. That would be fine if I was informed any of this on the sales call. The manager when on to say he was nervous to rent me the truck because he thought I wouldn't bring it back. The customer service reps all started barking at me at once when I informed them I was giving bad info the phone. Zero customer service and rude unwarranted attitudes from all staff including the manager on shift. I left feeling very disrespected.

Colleen K.
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Friendlier staff

SHAWN S.
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El cliente no dejó un comentario.

PAUL W.
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Very friendly and took very little time to get me going in the truck. Return took less than two minutes.

DAVID W.
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I completed the online check in but no one was outside to complete the process. I still had to go inside and wait 20 minutes while they pulled up my order and had me swipe my credit card?? This was all done online to avert this unnecessary COVID risk!!! Frustrating as all!!!

Mohamed aly Goma A.
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The customer service reps are so rude and not clear.

FERNANDO M.
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El cliente no dejó un comentario.

Kapur S.
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El cliente no dejó un comentario.

Ralph C.
Clasificación:

Windshield & mirrors dirty.

CHRISTOPHER O.
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El cliente no dejó un comentario.

Travis P.
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El cliente no dejó un comentario.

Brendan M.
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Quick and professional

Robert K.
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El cliente no dejó un comentario.

richard P.
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El cliente no dejó un comentario.

Katherine L.
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they charged me for a full tank of gas but only gave me a 1 / 4 tank and ignored my e-mail pointing it out RIP off!

Robert K.
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El cliente no dejó un comentario.

WARREN M.
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El cliente no dejó un comentario.

Ben H.
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Customer service exceeded my expectations

daniel P.
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El cliente no dejó un comentario.

derek F.
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ALL GOOD

STEVEN H.
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Truck was dirty.

JESS A. | Overall Experience |
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El cliente no dejó un comentario.

Angela K.
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El cliente no dejó un comentario.

robin lee C.
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Very friendly and efficient.

Mark S.
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Lights were an issue, did not operate great 100 percent of time.

medria W.
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El cliente no dejó un comentario.

Truman S.
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El cliente no dejó un comentario.

Matthew W.
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The team at this location was incredibly helpful. Really nice to talk to but also got us on our way really quick. When booking, we also had a great experience. With a low amount of vehicles, the representative (Rachel) was able to put in extra time to find us an available 20 ft. moving truck. Aces across the board especially during times like these.

james K.
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Great check in and return help. Would definitely use location again.

Chandan U.
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I asked for liability insurance clearly and was given a cdw insurance . Check your recodings

Henrik Z.
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The van was clean but not very clean. The windshield was very dirty and couldn't see the road clearly especially in the direction of the sun. Wipers did not help to clean it.

David B.
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Great and friendly team at this location!! 100% recommend

Michael G.
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The truck was easy to find and it was ready to go. However, the dolly I rented was not included in the cargo area thus paid $7 for no dolly during my move. Everything else with the truck went well. I also kept getting charged extra for the rental from the app. When picking up, the app needed to charge me an extra $12. Then upon returning I was again charged another $20. I pre-paid $141 which included an estimated 50 miles. Not sure what's happening there.

Janice K.
Clasificación:

Nothing, you guys are great.

eesha C.
Clasificación:

Would be nice to know all components of the pricing upfront. For example, fuel costs weren't included in my original quote/charge when I picked up the van. The total quoted initially was much lower than the actual charge ended up being, although the number of miles driven was around the same as what was estimated.

Michael D.
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The staff was EXCELLENT. Nothing needs to change for improvement. A very well ran business.

derek F.
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El cliente no dejó un comentario.

Mohammad R.
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El cliente no dejó un comentario.

Margaret S.
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El cliente no dejó un comentario.

Lianggen Z.
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El cliente no dejó un comentario.

Alexis S.
Clasificación:

The ramp into the facility can be a little challenging with a trailer, but that's more to do with where the city put street parking and designed the ramp. The facility itself was excellent

Ralph C.
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El cliente no dejó un comentario.

donald C.
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El cliente no dejó un comentario.

michael anthony J.
Clasificación:

Customer service was very good

Ken C.
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So I reserved a one way special fare of $385 from pacific blvd, San Mateo at 7 am for September 28th. Two days before my expected reserved spot and allotted time I was told I was changed time to 11::30 am in Sunnyvale. Without a car to get there this was a major inconvenience plus the later time was not so great either . I was told time and location are not guaranteed then my response is what's the point of making a reservation. Then to make it worse I was in Sunnyvale until 5 pm because customer did not return truck and didn't answer their phone. That's fine but someone should have given me a suggestion of doing the round trip . All of these major inconveniences they only gave me a $50 credit. I felt this was so inadequate!! I took three days off from a brand new job to do this and made a risk by doing the r/t to Reno and back in one day, arriving back in San Mateo in the middle of the night. I am very disappointed and this is the third time I've had problems with you all. I'm not sure if I will use your services again . I gave you a second chance and you failed me.

Stanley M.
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El cliente no dejó un comentario.

Jennifer K.
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El cliente no dejó un comentario.

Mark S.
Clasificación:

El cliente no dejó un comentario.

Marcus Y.
Clasificación:

online check-in was hard to navigate.

Paymon B.
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El cliente no dejó un comentario.

derek F.
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I hope they are able to get the seats removed and get my house keys back. They have fallen between the seats and under that Damm rubber matting. Truck 1388- X, Belmont Calif Manager Roger...

Sean B.
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It worked out so well, thank you!!

edwin W.
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El cliente no dejó un comentario.

donna S.
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It was perfect!

Sabino M.
Clasificación:

Having all the equipment available to rent like the blankets and furniture dolly.

WON C.
Clasificación:

I wanted to extend my rental, but was told the truck is needed for the next renter the next day. I didn't think much of it, but when I came back to by a lock, the same cashier told the customer in front of me that there will be the same kind of truck the next day and was scheduling for pickup. If there was another truck available, couldn't they have extended mine when I asked first? Otherwise, my experience was nothing special and will recommend this place due to cleanliness.

James L. | Overall Experience |
Clasificación:

When I complained that the elevator wasn't working in the storage facility and asked what I should do as I had big things to move your representative stated and I quote "that's your problem". I will never use UHaul and I have told that story to everyone who would listen.

PATRICIA P. | Online Move In |
Clasificación:

Please fix the large elevator at this location. We had to walk up 2 flights of stairs to get our storage unit. Thank you 🙏. Best, Patricia Pouncey

Valina S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

LAWRENCE J. | Overall Experience |
Clasificación:

No comment

paulette g. | Overall Experience |
Clasificación:

In the last few years all services have improved a great deal. thank you.

Regina M. | Overall Experience |
Clasificación:

What a lovely service, to offer a month free for using a one way UHaul truck. I have used storage facilities for years, and I would rate the Belmont staff and facility the highest.

Rebecca C. | First Impressions |
Clasificación:

Great staff - very helpful 😃

Sarah J. | Overall Experience |
Clasificación:

Good service

uru p. | First Impressions |
Clasificación:

Gino was very helpful and made our first time storage move in seamless and stress free! Employees like him are an asset for U-Haul! Thank you Gino and U-Haul!

Karl S. | Overall Experience |
Clasificación:

Storage facility exceptionally clean and manager and staff helpful and informative.Would use facility in future if deemed necessary. Thank You’s go out to manager and staff, you all made it easy.

matthew t. | Overall Experience |
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I'll be speaking to the Manager on Monday.

Della N. | Overall Experience |
Clasificación:

Belmont U-Haul made my storage easy. The staff was courteous, professional, kind, caring, helpful, and really made the storing my belongings part of my stressful move simple. Thank you.

Kevin M. | Overall Experience |
Clasificación:

Unsafe conditions due to poorly functioning, dangerous freight elevator doors. Inoperable and no response to call button inside elevator. Rude and unhelpful employees.

mier c. | First Impressions |
Clasificación:

Very professional

Kent V. | Overall Experience |
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The staff is horrible. Not friendly and borderline rude when I would have a question. They NEVER answer the phone and force me to the U-Haul support team who couldn't always help with everything.

Thomas V. | First Impressions |
Clasificación:

It was a good experience.

CHARLES C. | First Impressions |
Clasificación:

-

brian m. | First Impressions |
Clasificación:

Friendly and competent people!

Ankush B. | Overall Experience |
Clasificación:

Everything was great. Just wish access was available for longer than business hours.

Feliz M. | Overall Experience |
Clasificación:

I needed access to my storage beyond business hours. I managed but would have liked longer hours.

Zachary M. | First Impressions |
Clasificación:

Helpful employees, very accessible facility.

Mohamed E. | Overall Experience |
Clasificación:

Thanks

john k. | Overall Experience |
Clasificación:

I had my storage rental payments on Auto-Pay. The bank rejected the first payment because the cards expiration date entered by management was not correct. management did not contact me about the payme

Mohamed E. | First Impressions |
Clasificación:

Very helpful and friendly staff.

grant s. | Overall Experience |
Clasificación:

Public Storage kicks your butt. Your elevator didn't work, and when it did it was tied up all day. I left in discust of your service.

Walter C. | Overall Experience |
Clasificación:

Great people.

Ankush B. | Reservation |
Clasificación:

The staff was great and very helpful. I rate them 5*. The elevator shaft at the facility was very confusing. The elevator doors won't close properly, leading me to be stuck there for 10m.

TRUDY V. | Overall Experience |
Clasificación:

It would be helpful to only rent for half a month. This way a unit would be cleared and empty for your re-renting. We would have moved out earlier if we didn’t have to pay the entire month.

MICHAEL G. | Overall Experience |
Clasificación:

Good storage reasonable price.

Laura N. | Reservation |
Clasificación:

These guys are great! Moving can be awful, but Kevin and his staff made it so much better. Thanks to all of them!

dan p. | Overall Experience |
Clasificación:

On one visit, the elevator was not functioning, requiring approximately one hour to address. On another visit the loading dock was blocked for about one hour. Cost to me about $300 total.

Pablo S. | Reservation |
Clasificación:

Horrible experience. Wrong inventory and store hours on website, employees and managers not trained, no phone at the Belmont location. No importance given to costumer satisfaction.

MARI BETH O. | Overall Experience |
Clasificación:

i rented Uhaul storage since 2009 and moved out 2 days ago. Half of my valuable stuffs damaged with water cuz of broken pipe Uhaul failed to informed me and just noticed it few months ago.

carol s. | Reservation |
Clasificación:

Made reservation over phone and I was told a storage unit would be available when I got there they didn't have any storage unit available. And no reason was given as to why no unit was available.

No se han enviado comentarios para esta ubicación.

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