Customer Reviews for U-Haul Moving & Storage of Belmont

7,144 reviews

554 El Camino Real   Belmont, CA 94002
(N Of Ralston)

(650) 592-4036

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(650) 592-4036

554 El Camino Real
Belmont, CA 94002
(N Of Ralston)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

NOREEN T. 
Rating:
5.0

Very efficient and good Service!!

EVER C. 
Rating:
1.0

Ordered a 15 foot truck, paid for a month in advance. The location to pick up the truck was an hour and a half away from the location I requested to pick up from. Uhaul refused to drive the truck closer to us. The only choice we had was to pick up a 10 foot 30 mins closer to us. We had to shove as much of our things as possible into the 10 foot truck. An absolutely impossible task for our 1000 mile drive. When it was time to return the truck we drove the truck to the closest Uhaul drop-off and told us we cannot drop it off there or we would have to pay the $1600 fine. Even though online it said the drop off location was optional. We had to drive another 45 miles to the dropoff location listed. Wasted so much time just driving the uhaul that we could have used for personal means. I will never request a Uhaul or recommend it to anyone I know ever again.

Elijah A. 
Rating:
5.0

Customer did not leave a comment.

WELINSTON D. 
Rating:
3.0

When I returned the truck, there was no outside to check the return, so I walked inside to get help. There was a guy behind the desk helping a customer. After a few minutes he told the customer to walk outside so he could show her something. I told him that I'm returning a truck that is parked outside, and if I should walk out with him to help me with the return and he replied in a smart ass and rude manner that he was helping someone. Few minutes later I walked outside to see if there was anyone else was there to help me, as it was getting close to closing time. I saw a woman near the truck that asked me if I was returning the truck. I replied, yes I am. Then she said, you left a drink in the car that need to remove it. I told her that it was an empty cup, and she could throw it away when she sanitized the truck. she said that wasn't her job. She must've been trained by the same guy I encountered earlier. Both smart ass, rude and should not be customer facing AT ALL. I will never rent from this place nor would I recommend it to anyone.

Sam M. 
Rating:
4.0

Easy in and out!

MOSHE I. 
Rating:
5.0

Customer did not leave a comment.

elan T. 
Rating:
3.0

Your oversized trucks should come with moving equipment like dolly, blankets etc

Austin O. 
Rating:
5.0

Customer did not leave a comment.

DEREK F. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
4.0

This was my 3rd truck rental from this location in 9 months. Good staff assistance, great customer service, and smooth and easy rentals. I also use this location for propane re-fills. Great staff who are easy to work with.

Joseph M. 
Rating:
5.0

Thanks very professional

JOSE G. 
Rating:
4.0

Customer did not leave a comment.

chris L. 
Rating:
5.0

Very helpful staff. Quickly resolved an issue with my online order.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Niranjan R. 
Rating:
5.0

I used the 24/7 process to rent, pickup, and return a U-Haul truck. I was very impressed by how easy and efficient the process was with just my iPhone and the U-Haul App. The U-Haul store at Belmont, CA has a large selection of trucks and trailers as well as moving supplies. I highly recommend it.

Xinqun Y. 
Rating:
5.0

Efficient and friendly staff. Couldn't have had a better experince.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

OMAR S. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL V. 
Rating:
4.0

Customer did not leave a comment.

MELISSA E. 
Rating:
4.0

Customer did not leave a comment.

Henry W. 
Rating:
2.0

The consultant who gave me the truck was not professional enough, he did not take any confirmation from me about the truck status nor the meter readings which created a hassle during the return of the vehicle.

PRAKASH K. 
Rating:
2.0

I need my Invoice, you can not charge my bank account with out an detailed invoice

MARIO B. 
Rating:
4.0

The check put process was ok, though there were personal items in the vehicle and an unmarked damage that left un reported I might have been held responsible for. The mileage was incorrect on the initial check out and had to be corrected back in the building. Without those issues, the vehicle checkout would have been great.

Harry D. 
Rating:
4.0

Customer did not leave a comment.

Annemari J. 
Rating:
5.0

Customer did not leave a comment.

Saul O. 
Rating:
3.0

I never received notification that the furniture Dolly I reserved would not be available so I had to buy the last one at the store.

Amy M. 
Rating:
1.0

Its obvious that Uhaul does not care about customer service. Consumer law states that you must tell the customer when they return the equipment what the total charge is and you must give them a receipt on demand in writing. This location has a reputation of dishonesty and theft so we demanded a receipt showing the total charge. They did not want to give us a receipt and they told us not to rent at their location. I guess the state of California needs to be investigating Uhaul for their illegal business practices.

George S. 
Rating:
5.0

The glass could be cleaner

Steven R. 
Rating:
4.0

It was all good

Nithish S. 
Rating:
5.0

Customer did not leave a comment.

richard M. 
Rating:
5.0

Everything was perfect ! I really appreciate the help from U-Haul's team. Thank you

scott G. 
Rating:
3.0

I was forced to provide a reference for a mobile pickup. That caused a delay. Also, it would not be an option at all if I was picking up at night. Also, both mobile pick-up and return are lengthy processes. I would appreciate if they can be simplified. Thanks!

Kostyantyn K. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

I HAVE USED THE BELMONT U-HAUL LOCATION SEVERAL TIMES ALWAYS GET GREAT FRIENDLY SERVICE!!! THANK YOU BELMONT U-HAUL!! TOM L. McMILLIN 280.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

OLIVIER D. 
Rating:
5.0

Very definetly

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

RUBENS F. 
Rating:
5.0

Zeher gut!!!

UJJWAL J.  |  Overall Experience 
Rating:
5.0

Very quick check out and helpful. Thanks

Mark M. 
Rating:
3.0

Customer did not leave a comment.

Louis P. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
4.0

Customer did not leave a comment.

DHARINI S. 
Rating:
4.0

I tried to reserve a 20 foot truck but couldn't according to the website. I called UHaul & “Jim” set me up, but no reservation number, so my wife reserved a 20 foot one. When I arrived, was told that my family had reserved two. If UHaul could straighten out what's going on with reservation confirmations, you could increase the utilization of your fleet

John D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD P. 
Rating:
4.0

Customer did not leave a comment.

SUSAN H. 
Rating:
3.0

Customer did not leave a comment.

ARNOLD E. 
Rating:
2.0

The truck was dirty inside and out. It was not Covid safe or ready and I was extremely disappointed.

Javier S. 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

COLIN M. 
Rating:
5.0

Customer did not leave a comment.

Gregory E. 
Rating:
5.0

Customer did not leave a comment.

NATHAN B. 
Rating:
5.0

U-Haul is doing something right. Upon arrival, we were met with employee David Bucio-Lopez. He was prompt and courteous, and had the car hauler trailer hooked up within 5 minutes. In addition, he went over all aspects of the trailer and ensured that it was hooked up correctly and that all lights worked. He was extremely personable and we were done within 10 minutes of pulling in. What a great experience.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Kelly K. 
Rating:
5.0

You already have good customer service.

Duane D. 
Rating:
5.0

Customer did not leave a comment.

Jamie K.  |  Overall Experience 
Rating:
1.0

i reserved a truck, pickup via phone app. Truck i was to pickup was blocked by 6 other trucks, had to go inside (which i was trying to avoid) get another truck. given paper work for this other truck, which had wrong gas level indication on paper work, so i had to go back inside to get it corrected.

Jose E. 
Rating:
5.0

This U-Haul location rocks! Fast, Friendly & Affordable. I have used this location multiple times even though it's not the closest to me, it's worth the extra few minutes to get there! Thank you!

Kirk H. 
Rating:
5.0

Customer did not leave a comment.

Francisco C. 
Rating:
4.0

Customer did not leave a comment.

Florence Y. 
Rating:
5.0

Keep Cleaning outside .

NELSON L. 
Rating:
5.0

This location is one of the best! Young lady (Adriana?) was most helpful. Can't say enough good things about this crew and the location. Thanks again!

NICHOLAS V. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO P. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
3.0

Bed was dirty, not swept out. Trucks battery died, had to have a jump. Rear tire practically flat when ladies full. Truck exterior very dirty.

RALPH C. 
Rating:
3.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

More staff could help streamline checkout

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

SHELLEE W. 
Rating:
1.0

It took half an hour to pick up this rental because no one was on site… then the car only had 1/4 tank— not the amount specified on the contract but we were already so late so we just left.

DOMINICK L. 
Rating:
4.0

Trailer marker lights not working.

Vincent V. 
Rating:
5.0

Customer did not leave a comment.

Victoria T. 
Rating:
3.0

Customer did not leave a comment.

Dexter C. 
Rating:
5.0

The staff was very polite and got me in and out very quickly with a great attitude!

Stan M. 
Rating:
5.0

Everything was very smooth. A huge thumbs up to the gentleman who helped me. He was wearing a hat and glasses. Thanks again!

Matthew M. 
Rating:
1.0

The guy at the counter added CDW though I had told him that I did not need any insurance coverage. Do I was charged an extra $25 for the uhaul though I did not need it. Since I was in a hurry, I did not check the rental contract he handed to me

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

WEI H. 
Rating:
4.0

Change your gasoline policy and send the vehicles out with full tanks of gas. Then I know how much to put back.

DANIEL C. 
Rating:
3.0

Customer did not leave a comment.

MIGUEL I. 
Rating:
5.0

great service

SIDNEY H. 
Rating:
5.0

Customer did not leave a comment.

Francisco C. 
Rating:
5.0

I thing your staff was attentive, courteous, helpful.

Mark S. 
Rating:
2.0

When I returned the truck I went out of my way to make sure the fuel level was the EXACT same as I received it. I was charged for 3 gallons. I'm not sure I'll be using Uhaul again. I've used Uhaul for at least 6 long-distance and a dozen + local moves over the last decade+ and I'm tired of getting trucks with a half-full or quarter-full tank and expected to get the needle exactly right. I'm PISSED. Not frickin happy...

SEAN C. 
Rating:
5.0

keep up the great work thanks

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Tu V. 
Rating:
5.0

Always courteous and helpful.

ROBERT B. 
Rating:
1.0

I was told by AJ (Belmont Uhaul) that there were no ‘one way' trailers available at that location or in the Bay Area. I had stopped by to buy a receiver hitch & ball. “That's just the way it is and it has been like this for at least a year”. I logged on and made my reservation and she told me “you got lucky”. The trailer was there the whole time, I saw it. Booked it and used it. This gal was sending me elsewhere to do business because she was too lazy to help me.

Lindsay H. 
Rating:
5.0

I had the worst experience with this rental with Uhaul and will never use your company again. I will also let everyone I know, know about this and will be filing a complaint with BBB and also on twitter and facebook. Facts: 1. I called Uhaul and reserved a one way 15' truck to go from Las Vegas to Belmont, CA. 2. I was told the truck would be ready for me by 9AM on Saturday 3. I hired laborers to help with the move and scheduled them to come on Saturday which cost me about $2,000 4. I drove 10 hours from CA to Vegas on Wednesday. I called Uhaul on Thursday to verify the truck would be ready on Saturday and was told by someone named Morales in the traffic department that they did not have any trucks. 5. She let me know she didn't really care that I had this all planned out and it hinged on having the Uhaul truck on Saturday morning. She let me know they did not have any trucks within 200 miles and that maybe they would call me Saturday morning if they got one in. 6. I let her know this was not acceptable and was passed to a manager at the Osso Blonco store, who told me the same thing. They don't really care that I was told the truck would be ready because they didn't have any trucks for me. 7. The manager at Osso Blonco gave me another managers phone number by the name of Stephen. 8. After hearing the story, Stephen said he was sorry but that he could only refund me $50 as a courtesy. 9. After threatening to file with BBB and put my story online and with the news, he offered to refund me an additional $78. In conclusion, they did find me a Uhaul truck which was about 200 miles away in Cedar, Utah. So, I had to pay a laborer to drive with me to pick up the truck to bring it back to Vegas where I was told the truck would be waiting for me originally. I had to pay that person $400 cash. And pay for my cars gas as well as the trucks gas to get it back to Vegas. After speaking with several representatives, as well as my father in law speaking with your representatives, we were both told that this is part of the Uhaul policy. That you don't really care that people make plans to move, hire movers and spend a lot of money which all hinges around your truck being where you said it would be when the reservation was originally made. Even one of your executive assistants to Stephen told me she hears stories like this all the time from upset customers and she totally understands. Obviously, if I was told there was a chance the truck wouldn't be there, I would have looked for an alternative. I find the operation of your company reprehensible and truly despicable. I will be posting this to BBB as well as every online and news outlet I can find. One of your most dissatisfied ex-customers. Jason.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Alan O. 
Rating:
5.0

Customer did not leave a comment.

Terrance T. 
Rating:
5.0

Overall experience was great & very thorough with all the information given.

ANTHONY M. 
Rating:
2.0

It was almost impossible to get ahold of a actual person onsite. I closed out my unit with a rep on the 1800 number. Was explained the $40 fee for not turning the access card in to the office. But still had to call a second time because I got a bill emailed to me for the charges for the next month.

Dan M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stephen R. 
Rating:
5.0

Customer did not leave a comment.

YUN L. 
Rating:
5.0

Customer did not leave a comment.

Karl S.  |  Overall Experience 
Rating:
5.0

You guys were awesome, really good service all the way around!!

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

The key always got stuck inside the uhaul ignition. This was very irritating as this could be an issue where a customer gets the uhaul truck stolen. It takes about 5 minutes minimum to take the key out of the ignition every time. Uhaul customer support was unable to help.

Kevin D. 
Rating:
5.0

Everything went smoothly.

THOMAS D. 
Rating:
5.0

It was a hassle free check-in, the staff was very nice and helpful during the entire process :-)

ABDULHAMED M. 
Rating:
3.0

It would be nice to have a clean windshield.

DEREK F. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Very easy process and nice employees.

LUANN L. 
Rating:
5.0

Staff was very helpful

Anton A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole F.  |  First Impressions 
Rating:
2.0

I did all my original reservations on line. I signed up for the truck and storage unit. I have never rented a storage unit before and didn't live in the area so I relied on the people making the reservations advise me on the size of the unit and any important information, like closing time. Issues that happened: we arrived to unload the I haul truck at 2 minutes to 5 and they said they were closing and couldn't stay to do the paperwork since it was our first time to use the storage unit, no one told me that and we could have done the paperwork for the storage unit at the time we picked up the truck, but he never mentioned it. We then had to find a place to laid the filled truck because he wouldn't even let us park it there. We then had to hire back the people that we had hired to unload the truck for the next day. The next day when we came back, they didn't have the storage unit so reserved available, they rented it out since I made the reservation. They did find another one for us, unfortunately it was too small and I asked the person I made the reservation with what size they recommended for a one bedroom worth of furniture and boxes, I had no idea. It all fit in the truck I rented so i didn't question the size of the unit she recommended, but the contents wouldn't fit so they had to get me another one which was I've $100 more. To their credit, they are giving us the first month free for the inconvenience, but this was a very frustrating experience that could have been avoided with better communication on their part.

joyce O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ESMERALDA M.  |  First Impressions 
Rating:
5.0

Helpful employees, very accessible facility.

Zachary M.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top