Customer Reviews for U-Haul Moving & Storage of Belmont

8,248 reviews

554 El Camino Real   Belmont, CA 94002
(N Of Ralston)

(650) 592-4036

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(650) 592-4036

554 El Camino Real
Belmont, CA 94002
(N Of Ralston)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service is A1

vince b 
Rating:
5.0

The folks who helped me when I showed up to rent and when I returned were super helpful and very efficient. I love renting from U-Haul Belmont!

Dean T 
Rating:
5.0

Customer did not leave a comment.

Wei W 
Rating:
5.0

Good service, friendly staff.

Christopher S 
Rating:
5.0

Customer did not leave a comment.

Kevin S 
Rating:
5.0

Customer did not leave a comment.

Sheri M 
Rating:
3.0

Irecieved car (van) with a littlebit above 3/4 of fuel, driver side bottom mirror was cracked , internal side back door handle is brocken - the agent didnot notify me about those issues, but most painfull part was a return, it ttok me about 50 minutes to complete return of the car , APP as agent recomend me - didnt work , i called custumer service (~20 minutes wait) then my contract couldnt be found by searching a phone number, then Custumer service agent guided my to make Checkout thru online website , reception in the store sore area isnt so great so it took about another 20minutes , then i needed to find key drop off "slot" another 10 minutes - a little reccomendation please apply sign/sticker - "key return" .....

Michael K 
Rating:
5.0

You can’t make it easier. Very satisfied.

Cheryl L 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B 
Rating:
4.0

Customer did not leave a comment.

Kevin S 
Rating:
1.0

Waited over 2 hours because they decided to park truck in front of the drop off zone so it was blocked in. When workers got there not one bit of rush to make things right. Absolutely terrible experience stay away from the Belmont u-haul

Ernesto M 
Rating:
5.0

Customer did not leave a comment.

Bradley J 
Rating:
3.0

Computer systems down for check out. My check in guy was super nice and helpful. The check out team was pretty pitiful!

Phyllis A 
Rating:
4.0

I ordered a 20' truck online, but when I went to pick it up I was told I could not take it one way. The only truck available was a 10'. I took the 10' but could not complete the job. The one-way was only about 60 miles. In the past this did not happen, so next time I need a truck I will look for another place to rent.

Margee L 
Rating:
5.0

Customer did not leave a comment.

ROBLEY B  |  First Impressions 
Rating:
5.0

professional and friendly associates at this store.

miten b 
Rating:
5.0

Nothing, it was perfect

MARK P 
Rating:
5.0

Customer did not leave a comment.

Sean D 
Rating:
5.0

Always professional and great service

Douglas B 
Rating:
5.0

Customer did not leave a comment.

Alexander W 
Rating:
5.0

Maybe put a folding sign on the sidewalk that says U Haul Returns with an arrow. Just to help guide us in. U Haul the best in the business.

Darrel M 
Rating:
5.0

Customer did not leave a comment.

marina l 
Rating:
5.0

Customer did not leave a comment.

Sarah G  |  First Impressions 
Rating:
5.0

Everyone at this location was extremely helpful and great at communicating what needed to be done. Thank you for making what could be super stressful, stress free.

Sarah G 
Rating:
5.0

Customer did not leave a comment.

DAVID H 
Rating:
5.0

Customer did not leave a comment.

Emma F 
Rating:
5.0

Customer did not leave a comment.

shirley d 
Rating:
5.0

Customer did not leave a comment.

Marcio S 
Rating:
5.0

Customer did not leave a comment.

Donn N 
Rating:
5.0

Good service

Jose z 
Rating:
5.0

Customer did not leave a comment.

albert b 
Rating:
5.0

Customer did not leave a comment.

Jan T 
Rating:
5.0

Exceptional service, very diverse, welcoming staff, efficient and outstanding.

Leamon A 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Quick and easy

Mark N 
Rating:
5.0

Customer did not leave a comment.

Mark L 
Rating:
5.0

Fast and easy

Melanie C 
Rating:
5.0

Customer did not leave a comment.

Terrence K 
Rating:
4.0

Periodic checking the all lights of trailers.

Alesssandro A 
Rating:
5.0

Returning the vehicle was very easy.

SANDRA W 
Rating:
5.0

Customer did not leave a comment.

JAMES C 
Rating:
5.0

Equipment was clean but I found out that the blinkers and brake lights didn’t work. I reported this issue when I returned the vehicle, and the attendant reported it right away.

Irene G 
Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
5.0

Customer did not leave a comment.

SEAN L 
Rating:
5.0

Customer did not leave a comment.

Xinqun Y 
Rating:
5.0

Customer did not leave a comment.

Jennifer M 
Rating:
5.0

Customer did not leave a comment.

Nick l 
Rating:
3.0

The van smelled like cigarettes.. the interior windshield was filthy.

Alysia C 
Rating:
2.0

I was quoted one price which was also on the display board behind the counter but I was charged a higher rate for my storage unit. The desk associates could not override that $amount and when we spoke to the manager, he said he would not honor the in person quote nor the posted amount on the display board. BAD costume service!

keri s  |  First Impressions 
Rating:
4.0

I reserved a 20 ft truck over a week before but received a much larger truck. It was way too big for my needs and got stuck in my driveway. I have had success in the past with uhaul and driving nearly across the entire country but this last experience was awful.

Joshua F 
Rating:
3.0

Really bad customer service with the phone customer service. Worst experience I have every had. Truck is old, but can drive.

Christian J 
Rating:
1.0

The personal overcharged $6 for gasoline and I returned the van clean and neat and filled up with even more gasoline than how I received it. I think this is unfair because I returned the van with more gasoline and still got charged a fee for gasoline, I told the employees and they refused to refund me that fee. I can understand if I were to returned the van with less gasoline than the amount received but that was NOT the case, so why would they charged that gas fee? Overall, I think this is a rip off and that people should only be charged for fair fees. Not going back to this location anymore.

andres q 
Rating:
5.0

Customer did not leave a comment.

Christopher B 
Rating:
5.0

honestly 10/10, couldn't be happier, moving is a hassle but belmont uhaul made everything to do with renting a van quick and easy, really appreciated

Karl P 
Rating:
5.0

You guys did an excellent job.

ROLANDO B 
Rating:
1.0

Unfortunately the van was pretty dirty, i guess it’s to be expected but the steering wheel was sticky same as the floor a d the dash. Like someone spilled something and no one cleaned it just let it dry. The car was parked on the garage slope, so the gas sensor said it was full, but as soon as I pulled out the car only had 2/3’s of the tank full. Great way to deceive your customers in filling up your tank more. The airbags sensor went off and i couldn't change the dashboard to verify the millage i consumed. I just had to take your word for it. Over way below average experience, borderline suspicious and taking advantage of your customers.

Fernando L 
Rating:
5.0

The gentleman in the morning when I was checking out the van, was amazing! Very informative, kind and helpful

Linda K 
Rating:
5.0

Easy drop off, great guys.

Avneel H 
Rating:
5.0

Customer did not leave a comment.

taylor k 
Rating:
5.0

I spent very little time in the location described, so I've responded based on my spot observation..The online process made time spent at the location short and efficient.

JAMES V 
Rating:
5.0

Customer did not leave a comment.

Malik G 
Rating:
1.0

I called and specifically asked for a truck with newer mileage. They told me the truck that is reserved for me has 17K miles. When I showed up, they gave me one with 110k miles. The manager had a “I don’t care attitude”.

POOYA T 
Rating:
4.0

Customer did not leave a comment.

ARTHUR W 
Rating:
5.0

Keep up the good work guys & gals. Bob

ROBERT W 
Rating:
3.0

Spent 10min trying to find the office entrance (they park vehicles in a way that blocks the window). Need proper signage especially when no one was in the yard.

ARMAN H 
Rating:
3.0

Customer did not leave a comment.

Joel L 
Rating:
5.0

Nothing, everything works just as it should

Craig B 
Rating:
5.0

Booking online was a nightmare and did not save me anytime. The staff working outside were not very friendly or helpful. The staff inside were excellent.

KIM H 
Rating:
5.0

Customer did not leave a comment.

Mingrui C 
Rating:
4.0

Customer did not leave a comment.

David S 
Rating:
1.0

Customer did not leave a comment.

Sean O 
Rating:
5.0

Customer did not leave a comment.

Jose C 
Rating:
5.0

Customer did not leave a comment.

rich b 
Rating:
5.0

Customer did not leave a comment.

Harold S 
Rating:
4.0

Check truck for weather leaks due to extreme weather top of truck leaked water on two boxes stacked in back of truck

Dr L 
Rating:
5.0

Customer did not leave a comment.

Edwin M 
Rating:
5.0

Everything was great.

Ramil Z 
Rating:
5.0

Customer did not leave a comment.

Jose z 
Rating:
5.0

Todo fue bien en el servicio .. muy amable ,excelente vehículo, Solo tengo una queja Olvide mi jacket atraz del pasajero de la silla del conductor Yo se fue mi culpa Llame para ver si la podía encontrar me dijieron que ya la habían rentado Lo único q pido si encuentras algo de un cliente lo guarden en el futuro Como dije antes fue mi culpa Servicio y calidad siempre es la mejor gracias

Donaldo M 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Thank you

tanios z 
Rating:
5.0

Customer did not leave a comment.

Paul D 
Rating:
5.0

Very Friendly staff

ROEL E 
Rating:
5.0

Customer did not leave a comment.

Jacob B 
Rating:
5.0

Everything good

Francisco j 
Rating:
4.0

Customer did not leave a comment.

Dante C 
Rating:
5.0

Raden and staff were very helpful and friendly!

Gregory U 
Rating:
5.0

Customer did not leave a comment.

Sam S 
Rating:
5.0

Customer did not leave a comment.

Tim M 
Rating:
3.0

Flat tire on truck 3 hrs into 14 hr drive. Took 2 1/2 hrs off scheduled arrival. Could not get a ANY human help on any Customer Service phone number. All Robots! Had to drive to rental location to get any help. Very frustrating !

Mark N 
Rating:
5.0

Customer did not leave a comment.

Emanuel D 
Rating:
5.0

I was very pleased with the staff and process. The truck was clean and well maintained. I would definitely choose U'-Haul again and tell all my friends

jackie h 
Rating:
5.0

Customer did not leave a comment.

Paul D 
Rating:
4.0

Helpful employees, process was easy and truck was clean and ready when i got there.

Tami O 
Rating:
4.0

The right mirror of our truck was held together with tape and moved while driving so that we could not see anything which made it dangerous to change lanes or turn right. Someone had to always reposition the mirror. Otherwise the truck was fine, the staff helpful, the return easy enough and the value for money great. We are likely to come back.

Luise S 
Rating:
5.0

Customer did not leave a comment.

Domenic C 
Rating:
5.0

Customer did not leave a comment.

Shu C 
Rating:
5.0

Customer did not leave a comment.

Alexey P 
Rating:
5.0

Belmont Uhaul is great. No wait, helped me get trailer on, flexible, answered the phone on first ring when I had a question on returning. After hours return very convenient. I've had to rent trailers a bunch recently, and the people at Belmont Uhaul have been SUPER every time.

David P 
Rating:
1.0

The associate did not hook up the trailer properly and caused trailer to detach on freeway.

kevin l 
Rating:
5.0

Customer did not leave a comment.

Vagif Z 
Rating:
5.0

Customer did not leave a comment.

Fred K 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F 
Rating:
5.0

Customer did not leave a comment.

IRINA D  |  First Impressions 
Rating:
5.0

This facility is by far the cleanest facility I've been to. The staff were very knowledgeable and professional.

Jennifer A  |  First Impressions 
Rating:
5.0

EXCELENTE SERVICIO

MARIO A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William C  |  Overall Experience 
Rating:
4.0

Only negative was rat poison spilled in my unit and got over some things. The stairs were also very dirty

ZACHER L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Uran O  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael t  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sepideh F  |  Overall Experience 
Rating:
5.0

I had an absolutely flawless experience here, and would recommend this facility in a second!

KEITH P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan K  |  Overall Experience 
Rating:
5.0

Alex VERY helpful and patient.

DAWN D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Esther E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YAMA P  |  First Impressions 
Rating:
2.0

Staff is a group of kids who doesn’t seem to give a crap about customer service , Every time i went into office to talk about a bill etc ; information was out in the computer wrong , I was also charged a late fee without any email or call , (which they finally got right in file the third visit i had in two years ) until it was already charged , not knowing that my card had declined the day of my bill . Just overall bad experience ,

Kayla Q  |  Overall Experience 
Rating:
5.0

Very friendly staff!!! Keep it up...

YAMA P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bryan k  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank M  |  First Impressions 
Rating:
4.0

We purchased locks from u-haul for the storage unit that suddenly got jammed one day and stopped working. We did not get any help from the u-haul staff and had to arrange a locksmith to break the lock and get new ones.

Nikhil V  |  Overall Experience 
Rating:
5.0

The cleanest and nicest storage facility I have been to. Staff is friendly. Parking can get tricky and if you don’t pay attention, you could get blocked in at the loading ramp due to truck drop offs. Just be aware.

Rita T  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Raymond L  |  Overall Experience 
Rating:
5.0

Mrs Jos Barroso was very, helpful, professional, and friendly, my experience was pleasant. Thanks Mrs Barroso.

Belquis B  |  First Impressions 
Rating:
5.0

The staff gets a gold star especially on oct 14th

kevin m  |  Overall Experience 
Rating:
4.0

Very helpful staff.

Lynnette L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joyce O  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Analisa L  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

MICHAEL H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Connie R  |  Overall Experience 
Rating:
5.0

Just wish the elevator didn’t take so long to get fixed

shannon b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirk G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victoria D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberta M  |  Overall Experience 
Rating:
5.0

Great facility. All the staff were great! Clean, well lit, easily accessible. Great experience!

MICHELLE L  |  Overall Experience 
Rating:
5.0

Nice location. Easy access. Staff courteous.

Denise R  |  Overall Experience 
Rating:
5.0

Easy check in. Staff member took the time to take us in to see the unit & to show us how to use access card.

MICHELLE L  |  First Impressions 
Rating:
5.0

Staff courteous and knowledgeable.

Denise R  |  First Impressions 
Rating:
5.0

Zeher gut!!!

UJJWAL J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie K  |  Overall Experience 
Rating:
2.0

It was almost impossible to get ahold of a actual person onsite. I closed out my unit with a rep on the 1800 number. Was explained the $40 fee for not turning the access card in to the office. But still had to call a second time because I got a bill emailed to me for the charges for the next month.

Dan M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karl S  |  Overall Experience 
Rating:
5.0

Staff was very helpful

Anton A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ami F  |  First Impressions 
Rating:
2.0

I did all my original reservations on line. I signed up for the truck and storage unit. I have never rented a storage unit before and didn’t live in the area so I relied on the people making the reservations advise me on the size of the unit and any important information, like closing time. Issues that happened: we arrived to unload the I haul truck at 2 minutes to 5 and they said they were closing and couldn’t stay to do the paperwork since it was our first time to use the storage unit, no one told me that and we could have done the paperwork for the storage unit at the time we picked up the truck, but he never mentioned it. We then had to find a place to laid the filled truck because he wouldn’t even let us park it there. We then had to hire back the people that we had hired to unload the truck for the next day. The next day when we came back, they didn’t have the storage unit so reserved available, they rented it out since I made the reservation. They did find another one for us, unfortunately it was too small and I asked the person I made the reservation with what size they recommended for a one bedroom worth of furniture and boxes, I had no idea. It all fit in the truck I rented so i didn’t question the size of the unit she recommended, but the contents wouldn’t fit so they had to get me another one which was I’ve $100 more. To their credit, they are giving us the first month free for the inconvenience, but this was a very frustrating experience that could have been avoided with better communication on their part.

joyce O  |  First Impressions 
Rating:
3.0

I needed a storage space. Only 2nd floor units were available and no elevator. I would have had to carry everything (too heavy) up a narrow cement staircase. Not acceptable.

Brian O  |  First Impressions 
Rating:
5.0

Very professional and helpful staff, clean and convenient storage location. Very positive rental experience, would not hesitate to recommend or use again.

Steven N  |  Overall Experience 
Rating:
1.0

Elevator wasn't working and it wasn't mentioned online

Ashay A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ESMERALDA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESS A  |  Overall Experience 
Rating:
1.0

When I complained that the elevator wasn't working in the storage facility and asked what I should do as I had big things to move your representative stated and I quote "that's your problem". I will never use UHaul and I have told that story to everyone who would listen.

James L  |  Overall Experience 
Rating:
5.0

Please fix the large elevator at this location. We had to walk up 2 flights of stairs to get our storage unit. Thank you 🙏. Best, Patricia Pouncey

PATRICIA P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Valina S  |  Overall Experience 
Rating:
2.0

No comment

LAWRENCE J  |  Overall Experience 
Rating:
5.0

In the last few years all services have improved a great deal. thank you.

paulette g  |  Overall Experience 
Rating:
5.0

What a lovely service, to offer a month free for using a one way UHaul truck. I have used storage facilities for years, and I would rate the Belmont staff and facility the highest.

Regina M  |  Overall Experience 
Rating:
5.0

Great staff - very helpful 😃

Rebecca C  |  First Impressions 
Rating:
5.0

Good service

Sarah J  |  Overall Experience 
Rating:
5.0

Gino was very helpful and made our first time storage move in seamless and stress free! Employees like him are an asset for U-Haul! Thank you Gino and U-Haul!

uru p  |  First Impressions 
Rating:
5.0

Storage facility exceptionally clean and manager and staff helpful and informative.Would use facility in future if deemed necessary. Thank You’s go out to manager and staff, you all made it easy.

Karl S  |  Overall Experience 
Rating:
5.0

I'll be speaking to the Manager on Monday.

matthew t  |  Overall Experience 
Rating:
5.0

Belmont U-Haul made my storage easy. The staff was courteous, professional, kind, caring, helpful, and really made the storing my belongings part of my stressful move simple. Thank you.

Della N  |  Overall Experience 
Rating:
1.0

Unsafe conditions due to poorly functioning, dangerous freight elevator doors. Inoperable and no response to call button inside elevator. Rude and unhelpful employees.

Kevin M  |  Overall Experience 
Rating:
5.0

Very professional

mier c  |  First Impressions 
Rating:
2.0

The staff is horrible. Not friendly and borderline rude when I would have a question. They NEVER answer the phone and force me to the U-Haul support team who couldn't always help with everything.

Kent V  |  Overall Experience 
Rating:
3.0

It was a good experience.

Thomas V  |  First Impressions 
Rating:
3.0

-

CHARLES C  |  First Impressions 
Rating:
4.0

Friendly and competent people!

brian m  |  First Impressions 
Rating:
5.0

Everything was great. Just wish access was available for longer than business hours.

Ankush B  |  Overall Experience 
Rating:
4.0

I needed access to my storage beyond business hours. I managed but would have liked longer hours.

Feliz M  |  Overall Experience 
Rating:
5.0

Helpful employees, very accessible facility.

Zachary M  |  First Impressions 
Rating:
3.0

Thanks

Mohamed E  |  Overall Experience 
Rating:
3.0

I had my storage rental payments on Auto-Pay. The bank rejected the first payment because the cards expiration date entered by management was not correct. management did not contact me about the payme

john k  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff.

Mohamed E  |  First Impressions 
Rating:
1.0

Public Storage kicks your butt. Your elevator didn't work, and when it did it was tied up all day. I left in discust of your service.

grant s  |  Overall Experience 
Rating:
5.0

Great people.

Walter C  |  Overall Experience 
Rating:
3.0

The staff was great and very helpful. I rate them 5*. The elevator shaft at the facility was very confusing. The elevator doors won't close properly, leading me to be stuck there for 10m.

Ankush B  |  Reservation 
Rating:
5.0

It would be helpful to only rent for half a month. This way a unit would be cleared and empty for your re-renting. We would have moved out earlier if we didn’t have to pay the entire month.

TRUDY V  |  Overall Experience 
Rating:
5.0

Good storage reasonable price.

MICHAEL G  |  Overall Experience 
Rating:
5.0

These guys are great! Moving can be awful, but Kevin and his staff made it so much better. Thanks to all of them!

Laura N  |  Reservation 
Rating:
3.0

On one visit, the elevator was not functioning, requiring approximately one hour to address. On another visit the loading dock was blocked for about one hour. Cost to me about $300 total.

dan p  |  Overall Experience 
Rating:
1.0

Horrible experience. Wrong inventory and store hours on website, employees and managers not trained, no phone at the Belmont location. No importance given to costumer satisfaction.

Pablo S  |  Reservation 
Rating:
3.0

i rented Uhaul storage since 2009 and moved out 2 days ago. Half of my valuable stuffs damaged with water cuz of broken pipe Uhaul failed to informed me and just noticed it few months ago.

MARI B  |  Overall Experience 
Rating:
1.0

Made reservation over phone and I was told a storage unit would be available when I got there they didn't have any storage unit available. And no reason was given as to why no unit was available.

carol s  |  Reservation 
No reviews have been submitted for this location.

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