Customer Reviews for U-Haul Moving & Storage of Bellerose

Clasificación:

2.0

The online check in did not match the at-facility check in process. I was able to work with the office staff for help but if I went after hours, I would have been locked out of the facility with a full truck of storage items. Our storage Unit assigned to us was also unavailable, it had two locks still on it. The office staff had to find out 3 smaller units to accommodate the one large unit we originally had.

Rating:

4.0

The agent was insisting that I return the truck with more gasoline that it had when I got it

Rating:

5.0

The customer service at pick up was excellent. The drop off could be improved by exercising some more patience . That goes a long way. But overall great experience.

Rating:

2.0

There was a lady at the store who was completely unprofessional. It's almost as if she didn't want to do her job. All she kept on saying is "scan the bar code and check out the rental" I didn't even have contract submitted to me during rental. Please train your employees how to service your customers.

Rating:

5.0

Very knowledgeable and professional.

Rating:

5.0

Everything about the experience was delightful and efficient. Special thanks to the young woman at the site who could not have been more pleasant or more helpful. Ben Lunzer

Rating:

1.0

Your poeple we're angry and had no patience and not helpful

Rating:

3.0

I was overcharged at this location The staff was not friendly when i returned the van. The miles and gas usage was exacerbated and the time of return was also incorrect.

Rating:

1.0

Your representative was nasty towards me..attitude unnecessary

Rating:

5.0

Excellent experience. The people at U-Haul where kind and courteous.

Rating:

3.0

Food left in cab. 12 volt charger was missing. Under cover dashboard below steering wheel missing and hot air from engine was burning my right foot

Rating:

3.0

Your store presence is ok. Your customer service on phone and chat is horrible.

Rating:

5.0

Bellrose NY staff great

Rating:

4.0

No need to improve, just keep up the great work

Rating:

3.0

Have a cleaner U-Haul

Rating:

5.0

Offer a grace period for late returns Traffic has been getting worse by the day Thanks

Rating:

5.0

This is best for moving

Rating:

5.0

Customer service is not good See was not good

Rating:

4.0

Promised me mats & Dollie's when I picked up the truck, but didn't have any, was not charged.

Rating:

5.0

Very smooth transaction.

Rating:

3.0

Mileage Rates and Fees should be a bit more transparent when booking.

Rating:

4.0

Place needs to be maintained better

Rating:

5.0

Keep the gas tank at least one bar amount the customer need at least able to find a gas station that was sort of stress and wasting mileage to get there.

Rating:

5.0

the stuff 100 percent

Rating:

5.0

Very easy drop off process

Rating:

4.0

Waiting on line inside sometimes can be a while.

Rating:

5.0

Everything is good

Rating:

1.0

by mistake I filled the entire tank when they gave me only half... they know how many miles I used and how many gallons it is... "what a pity" is the only thing they said.... “it's your problem if you filled the tank" . ... something absurd ... a simple inconvenience that they could not come up with a reasonable solution to.

Rating:

5.0

N/A

Rating:

3.0

I was told that the gas tank was and while on the park position fuel gauge showed full. After I pull out from the lot the fuel gauge dropped 1/8 from tank. My recommendation to provide real full tank when handing over the customer.

Rating:

5.0

Nothing to improve. everyone is very courteous and knowledgeable.

Rating:

5.0

The GM is a real G she took excellent care of everyone there although she was alone with only one other person which apparently was ok training. It is absolutely ridiculous the laboratory situation in these times, and we must respect and recognize great wokers!!!

Rating:

5.0

The Bellerose location and in person representative were excellent and professional. However, your website was terrible to use and never reflected my reservation at the Bellerose location upon log in. There were many issues trying to make this reservation online and had to call your 800# multiple times to ensure I was confirmed at the Bellerose location. Thank you

Rating:

5.0

Nothing much.

Rating:

2.0

Needed customer service Staffs not at all friendly Not polite Extremely bad atmosphere

Rating:

5.0

The management of this particular facility was above amazing in her professional performance while taking care if walk in customers, answering every question good energy & confidence. Completely knows this company in & out. Very impressive Uhaul manager. She took care of me & really cared to make sure everyone was satisfied. Thanks for picking great management 👍

Rating:

5.0

The person (woman) who checked us in was friendly, courteous and knowledgeable. They brought the truck up to the front for us ready to go A very pleasant experience

Rating:

5.0

Staff was extremely helpful and polite

Rating:

3.0

Convenient location, helpful staff. Tried to off load my car without removing all the chains.

Rating:

5.0

The representative was wonderful! Clearly communicated and made drop off seamless! Thank you!

Rating:

5.0

To my believe nothing has to improve everything was excellent.

Rating:

4.0

Can't say much, service was great and trailer was good.

Rating:

5.0

The man at the front desk is very professional and helpful.

Rating:

5.0

Excellent service great

Rating:

5.0

Super courteous and helpful. This location has the vehicle you need!

Rating:

5.0

Maintain what's always been great customer services: polite front desk personnel, clean all contact surfaces, safe vehicles and equipments. Thank you for your services!

Rating:

4.0

The young lady that signed me in was excellent! Did everything right. Great employees. The two young men that I returned the equipment to, did nothing but sit on there ass. Useless. Did nothing to help me. The Motorcycle trailer I rented was a mess. It was banged up all around. Dirty and the wheel bearings were in need of replacement. You had new ones at the location, why was one of them not rented to me? WHY did you give me a POS?

Rating:

5.0

Very well

Rating:

3.0

couple years ago the storage had a flood and my stuff got messed up and nobody reached back out to me I tried reaching out to you all and nothing happened. No one seems to want to help me

Rating:

5.0

Very helpful!

Rating:

3.0

Units were not clean and nor lit. Its not rught that the price keeps going up. Some of my stuff was damaged and never replaced when thenunit flooded

Rating:

4.0

My problem was the ramp to get to the storage units on the roof. It needs to be remodel because it's difficult driving up the ramp.

Rating:

1.0

this place is horrible. the staff are rude and completely not helpful. they just spend their time ignoring customers and hanging out and talking to each other. communication is non-existent. after thinking my payments were automatically being taken, come to find out that my items were sold in an auction following ZERO communication. so, you sold a sick woman with cancer's childhood possessions from her dead family at an auction without contacting her. nice job you disgusting people. oh, but they did contact me before selling my stuff to inform me that all of my belonging were destroyed in a flood. make sense of that.

Rating:

5.0

Thank you

Rating:

4.0

Everything went well

Rating:

5.0

Great employees and very quick and efficient. Detail oriented as well.

Rating:

1.0

Expensive, no warning for payment and late fees charged automatically. Can only go during open hours because key cards do not work (our experience and other customers we met also trying to enter). There is a charge for throwing away any leftover storage

Rating:

5.0

I was told I would receive a unit that in the computer was showing the staff it was available but when getting over to the unit it was not the staff did their very best to find me something similar overall the staff made it a great an totally worth it experience.

Rating:

1.0

The access code to the building never worked. Showed up on a Sunday evening before 10pm and could not gain access. Customer service did not help how to mention the 60 min wait time to even speak with someone. Was also unable to use mobile device to return truck after hours as it would not recognize any number or email linked to rental. Showed up at 7am Monday to find out hallway was too narrow to turn anything into unit. Unit halls ways with cockroaches and dust/dirt all over. Card access still not working.

Rating:

5.0

The Manager Jasmine Carter is excellent, she goes above and beyond for her customers

Rating:

5.0

All our needs were saw. Very helpful staff

Rating:

5.0

Where do I even begin? I was and am so impressed by the team here! My experience with them had many more touch points than would normally be the case, and with every interaction, my opinion of them continued to rise. I moved from Mississippi to NYC, and as they offered storage (which I needed for only a little less than a month) I randomly picked them as the Uhaul truck drop off location. I am so lucky I did. After a miserable cross country drive, I pulled into their location to unload and drop off the truck, just as a torrential rain storm hit. Rebecca, who I believe is the assistant manager checked me in quickly, and even moved my storage locker to one indoors so I wouldn’t have to be stuck in the rain unloading, making what would have been a torturous experience tolerable. Fast forward 3 weeks…. My NYC apartment fell through requiring me to push back my move in (and move out of storage) by a few days, which meant another month of storage rent as my move in day was one day past my storage rent due date. Jasmine, who is the general manager and the person I spoke to on the phone (I was in NH) offered to wave the monthly charge which was so above and beyond gracious. And she didn’t even make me have to fight for it which is what I expected to have to do. A week later I show up at the site first thing in the morning to collect another truck and move out of storage and the opportunity was ripe for catastrophe. This time, Cori (not sure what Cori’s position is) greeted me under what was certainly a super stressful situation. There were tons of trucks from the night before blocking pretty much everything (including my would be truck) but Cori efficiently and quickly played what looked like a game of Tetris with the blocking ones, got my truck out and made a space for me to back up to my storage. What a superstar! Catastrophe averted! I very rarely write reviews but this whole experience with this location and their staff was so exemplary that I had to as to not give them credit for their hard work would have been a travesty. Thank you for all you do and the clear dedication you have to your job and your customers. It is something rarely seen.

Rating:

1.0

I am a customer but I'm sure the customer does not appreciate his data being continuously sent to the wrong email. I have called and injured but I still continue to receive his data. Why because the staff is incompetent by not confirming emails and correct phone numbers.

Rating:

2.0

After leaving the facility to get more items from our truck, we were unable to get in because the security system is broken. However, staff were very helpful throughout the moving process.

Rating:

1.0

We were lied to about several things. They also wasted an hour of my time because of this. I ended up going to CubeSmart up the block and they helped me within 10 minutes.

Rating:

5.0

The woman leading the show was amazing. She was faced with at least 6 sets of customers at a time the entire time I was there, and she handled them all swiftly, efficiently, with care and attention to detail. That being said, give her more office staff!! As a manager myself, I’d hate to be the lone office support on duty on such a busy day! She was amazing and I feel my move is in excellent hands.

Rating:

3.0

Its not right that you keep raising pricing

Rating:

3.0

it took them a whole day for the access card to work, ended up making my move to 2 days instead of one. The entrance to the storage facility sliding doors needs to be made even to make it easier for the dolly's to roll in and out.

Rating:

2.0

Firstly, I looked online and chose this location because of its “drive-up units”. Then once I’m checked in, and ready to store my items, I come to find out that I can only drive my car until the gate, then I must unload onto a dolly, and walk my things to the storage unit. While the storage unit itself was clean, it was not what I expected. Secondly, the ramp (which is the only way to get your things up to the storage) is ridiculously skinny and is nearly impossible to make a u-turn to get back down the ramp. Thirdly, I was moving during December, the ramp and the walk-way around the storage facility was all snowy and icy.

Rating:

1.0

Your ramp suck and the spaces isn’t for a client like me too muck walking to my unit. I can’t stay there ok ty

Rating:

1.0

This rating is purely based off my experience dropping off my rental truck Saturday 10/24 in the afternoon and canceling my storage unit. My experience when picking up that morning was excellent. Rebecca was outstanding. I need a manger to contact me in regards to this.

Rating:

5.0

The day of my move, the corridor light was broken and the movers had to work in darkness to move me out of 2 units. Kaitlynne was extremely helpful and attempted to fix the light but the problem appeared to be more extensive than just changing a few light bulbs. Kaitlynne informed me of the move out process, was always available, and made the process much less stressful. My stored items were free of bugs, moisture, all intact, and the customer service at this location has always been excellent.

Rating:

1.0

Access to storage units on the roof is very unsafe, you have to back your vehicle up a steep trail to get to the unit. Good luck if your driving a truck. Uhaul definitely needs to change this

Rating:

4.0

i wish the lockers didnt look so old and the peucing wasnt so high especially right now

Rating:

1.0

I got no help from the service. My Service person did not gave a tour of storage only stated it’s on the other side of the building. Pick up your vehicle in row D and inspect it for damages before you leave. The entire right side top portion of truck broken and open from the front to the back ;with the upper signal light broken. I went back to the service person who was outside at the return vehicle station. I informed her that the truck was damaged and I need another truck. She replied, “ I need to go home.” “I closed out the register.” It’s 7:20 pm You closed” and I didn’t have a truck to move .”we know the truck was damage ;you will not be charged for the damages.” She refused to go to the office to give me another truck. why would you give me a damaged truck? I gave her the truck key and ask her to cancelled out the truck. I didn’t pay to rent a broken truck. I lost money because of your company poor service of not proving me with a working truck. I had to pay the moving people who’s was to load and unload the truck. I had the worst experience with your company’s service personals. They both had attitudes and was not helpful in proving information or service. I used your company before and I have never had this poor service experience. The service person stated ,”she will cancelled out the truck rental and insurance for 8/18/20. “I will return the money to your card and send you a text message.” I didn’t get a text for the cancellation/ truck insurance from Uhall as she stated on 8/18/20. 7:27 pm.Thanks for your resolution of this poor service provided by your service staff on the afternoon of 8/18/20.

Rating:

2.0

The actual unit itself is good. The way to access the unit is horrible. Any unit that is on the roof, must be accessed by BACKING your vehicle UP a curved road. This is very dangerous. Also if one vehicle is backed up the road, you must wait until they are done, and then you can access your unit with your vehicle. UHAUL must reconstruct this area. And if the gate sensor doesn't have anything in its view, the gate will close, and even if it hits an object it doesn't stop, it continues to close. DANGEROUS.....SOMEONE COULD BE SERIOUSLY HURT

Rating:

1.0

Had me paying for 24 access and the door where always close

Rating:

5.0

Great experience , excellent staff. Only negative would be the lighting in the storage area.... the timer should be adjusted because they keep going off while trying to move things. It made things hard ...we were often left in the dark and we needed to keep going out of the unit every 3-4 minutes to wave and see if the lights turned back on.

Rating:

5.0

Staff were very helpful and courteous. Offered great assistance. I highly recommend this place for miving and storage needs.

Rating:

4.0

No complaints. Staff 👍

Rating:

5.0

The manager was awesome.

Rating:

5.0

Very professional and courteous staff during the entire rental period which lasted about 3 months. We had no issues with the units and felt secure every time we needed to access the units.

Rating:

4.0

I had a good experience with U-Haul self storage. I would recommend them to others for their service and pricing.

Rating:

5.0

Very good

Rating:

5.0

Moving is such a stressful experience but Charles lightened the load. He was so pleasant, patient and thorough in his explanations. He went above my expectations.

Rating:

1.0

Was not happy! Over priced and you could never get in touch with a manager!!!! Employees were rude and not cooperative! I will never use this facility ever again!!!!!!

Rating:

5.0

I particularly appreciateed the customer service. Derrick H. gave me. He was very professionals and attentive.

Rating:

5.0

Great experience with U-haul.

Rating:

5.0

I needed a uhaul and storage unit & this U-haul / storage unit was a great place. The staff was soo helpful and well knowledgeable of items I would need. I would like to especially like to thank Nya.

Rating:

5.0

Shane went above and beyond during our move - excellent customer service. We thank him.

Rating:

5.0

Service in bell rose was excellent,, new equipment,, highly reccomend

Rating:

5.0

Have to complain with staff or with the facility. Will return back if and when I need them again. Thank you for your time and support when needed.

Rating:

5.0

My sales associate, she was extremely helpful with my decision making, size of the unit and payment options. She also showed me exactly where my storage unit is, I will recommend her and u-haul again.

Rating:

5.0

Outstanding customer sercice. The staff is very helpful.

Rating:

5.0

the site is well attended, the emmployees very respectful and attentive to customer needs.

Rating:

5.0

Great customer service especially Shane , he was very patient and guided us on best options as we were doing the whole storage uhaul experience for the first time

Rating:

3.0

None

Rating:

4.0

Everett the manager was very helpful, thank you once again

Rating:

5.0

Great customer service,

Rating:

4.0

I rented a small storage unit on the second level of the facility. Getting up the ramp was difficult when I had the U-haul van. Otherwise, I have no complaints. Facility helped me with my needs.

Rating:

4.0

Staff was friendly and helpful

Rating:

5.0

Staff were helpful

Rating:

5.0

Convenient,clean ,organized employees extremely helpful and professional.

Rating:

1.0

I was REQUIRED to purchase a DISKUS LOCK. After I placed all my property in the storage the manger “Everett” said they will VOID my contract and cut my lock. They even printed out the DISKUS lock info

Rating:

1.0

Boxes were promised to be ready for picked up at 7a. Movers could not pick up boxes until 4p. Employee did not know how to fill out paperwork causing delay. Called many times and they never picked up.

Rating:

4.0

Good service

Rating:

5.0

Staff always provide quality service although they appeared understaffed.

Rating:

5.0

General Manager Mauri and her staff were awesome and I did observe as they gave myself and others excellent customer service at the Bellrose Location in Queens New York. Please commend GM Mauri.