Great. Staff very helpful.Leslie R.
Customer Reviews for U-Haul Moving & Storage of Beavercreek
Beavercreek, OH 45432
(N Of E 35)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Cambio de propano
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
While I answered yes and excellent one of my units seemed to have a rodent problem. I had a lot of mouse droppings in my belongings and boxes. Otherwise everyone there is great.KAREN B. | Overall Experience
El cliente no dejó un comentario.Karen B.
No improvement needed; the staff is very attentive and helpful! Need more like them' Customer Service at its best!!!! Great jobRicky Y.
Awesome customer service, thank you! Good clean equipment too.Tim M.
El cliente no dejó un comentario.Tony S.
Customer service was absolutely horrible charge me a whole extra day because I was literally 3 minutes late what a jokeMidwest F.
El cliente no dejó un comentario.gregory h. | Overall Experience
El cliente no dejó un comentario.Mary P.
El cliente no dejó un comentario.Cory E.
El cliente no dejó un comentario.ROGER B.
Great service and care, thanks, highly recommended location.Chris C.
El cliente no dejó un comentario.Mark G.
The only problem I had. When we got all of our stuff out.some of my boxes were chewed up. Some of the boxes were wet. There was some type of animal in there because of the feces that was on the boxes and in one box. Which I had to throw away.Angelic P. | Overall Experience
Staff at Old Mill were highly unprofessional. Will not rent there again.Rhett C.
El cliente no dejó un comentario.Faith B.
Great service! The orange drop box and checking out via online was a breeze.isabelle N.
Your staff was helpful and professional. A very good experience for both storage and truck rental.Walter N. | Overall Experience
One problem. When I picked up they had no blankets as promised. Should have gotten a small discount. Some of my items got nicked and scratched. Everything else was great. Truck ran well. Picking and dropping off was very easy..Gary J.
Site managers are sharp, efficient and courteous. Check in and out process is easy. Cost is affordable.charles F.
El cliente no dejó un comentario.James R.
I believe his name was Daniel, was very friendly and awesome!Jean R.
The most professional UHaul team I've ever encountered. Joshua and another employee ( sorry did not recall his name) We were in and out in less than ten minutes. Great experience.KAREN I.
El cliente no dejó un comentario.Drew B.
Been renting from u haul and this location for years. New staff is friendly but billed me twice. Claim they didn't, and will not correct the issue. Corporate number inaccessible/ no call back.EVAN S.
El cliente no dejó un comentario.Daniel T.
El cliente no dejó un comentario.Timothy M.
El cliente no dejó un comentario.stanley E.
I have no complaints. On-line rental was quick and easy, the rental van was ready, instructions were good, return and turn in took less than 5 minutes. Excellent experience.Cheryl B.
El cliente no dejó un comentario.Michael M.
Thanks Matt Floyd for taking care of me especially right at closing time. I appreciate it very much! Very courteous and professional. Thanks again! William SagravesWilliam S.
El cliente no dejó un comentario.Amy R.
The guys in the office m were very kind and helpful to the women in-line in front of me. The ladies were stressed at moving and the guys were great great great. Then they helped me understand the insurance levels which was greatly appreciated. I continue to drive out of my way to rent from this location for the consistent service year after year. The hiring and training manager is doing a great job too.Micheal B.
thank you :)judith T.
El cliente no dejó un comentario.Montana W.
Staff was super helpful and so kind/considerate. Will defiantly go to this location again when I need a rental again.kim M.
El cliente no dejó un comentario.GREG G.
El cliente no dejó un comentario.fred C.
Always use Beavercreek location, very positive experience.Tracy B.
El cliente no dejó un comentario.Jeff R.
OVerall the move and U-Haul truck was great.. for the whole experience my only complaint was the lack of a Military Discount.Chris J.
El cliente no dejó un comentario.Steven B.
El cliente no dejó un comentario.Michael B.
Easy and fast drop off. Customer service was great.John B.
Kind and nice.Frank H.
El cliente no dejó un comentario.LINDA C.
El cliente no dejó un comentario.Douglas G.
El cliente no dejó un comentario.Seth V.
El cliente no dejó un comentario.Alan T.
El cliente no dejó un comentario.Timothy R.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Pat G.
No complaints Everyone we encountered was helpful and politeThomas D.
It would help if the paperwork burden could be reduced and there was less emplasis on the impact of not purchasing the damage coverage through U-Haul.Ralph S.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Brian G.
El cliente no dejó un comentario.debra P.
El cliente no dejó un comentario.Tim R.
I walked in to return my vehicle and the teenager working was less than personable and had his head down on the counter. I told him the back had a leak that got one of my boxes wet and he said absolutely nothing.Frank P.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.William D.
The reservation process was poor because nobody contacted me to let me know the location to pick up the equipment had changed. Had to find that out on moving day morning. That sucked.Reese A.
El cliente no dejó un comentario.Thea H.
El cliente no dejó un comentario.Matthew A.
El cliente no dejó un comentario.jim K.
El cliente no dejó un comentario.Barbara B.
Truck was mostly clean. Smelled like cigarette smoke and had ashes on the seat. Otherwise, absolutely no complaints.Jon F.
Don't go anywhere else for a rental! The staff here is AMAZING!!!! The new manager is a KEEPER and all staff are friendly and helpful. I rented two trucks in two weeks so my cleanliness rating is based on both trucks I received. More attention could be given to the cleanliness/minor detailing inside the cabs. They gave us blankets to toss on the back off the truck floor, we were moving a baby nursery and honesty most places wouldn't have done that. These guys here are honest, dependable, and super flexible and easily accommodating. I truly appreciate all of these guys and will recommend them to everyone. I am not an employee or relative. I hate moving and this location made it less stressful. âœ¨100 stars!!!âœ¨sylvia L.
The gentleman working at that location was fantastic (Daniel). Great customer service and engagement.BARRY I.
El cliente no dejó un comentario.wil P.
El cliente no dejó un comentario.jeffrey s. | Overall Experience
El cliente no dejó un comentario.Clara C.
I can not think of anything. Everything went smoothlyherman B.
The Gas was not on full when I received the truck. Therefore, it was hard to determine how much fuel to put back in the truck. In essence I went over the amount that was left to me in terms of the fuel, and the company benefits from the extra fuel while I bare the cost.Derek A.
El cliente no dejó un comentario.Amir F.
El cliente no dejó un comentario.Jerry S.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.William F.
The person who waited on me was very helpful and friendly!Michelle M.
Always great! Thank YouRob S.
El cliente no dejó un comentario.JEFFREY S.
El cliente no dejó un comentario.Jared W.
Dude this morning around 10:30 was grumpy but other than that everything was A-OK!Abbel G.
New gm very nice guy. Glad to see a smiling face. Make me felt welcomed.DAVID M.
El cliente no dejó un comentario.MICHAEL M.
This is not to recommend improvements, but to applaud Matt, who managed my truck rental experience. He is efficient, customer friendly, and a real problem solver. Thank upper management for hiring him and assigning him to this location.CHARLES F.
Matt was very helpful, fast, and efficient. I'll definitely return to rent at this location again soon.David G.
I had an overall very good experience.CORINNE P.
Jeremy is great and this location is wonderful. Best in Dayton by far.ERIC B.
Overall it was okay. Had to 'slam' the drivers side door to get it shut. Padlock didn't work. People are responsive. Still haven't got an E-receipt 24 hours+ after early return.DWIGHT G.
1168 Old Mill Ln is always friendly, courteous, and clean. I like renting from this location.John P.
El cliente no dejó un comentario.Teresa C. | First Impressions
Very great customer service and friendly. Would come back again.DAVID M.
El cliente no dejó un comentario.Stacey B. | First Impressions
staff was friendly, responsive and helpful. great location.STACEY B.
El cliente no dejó un comentario.ANTHONY H.
Could not have been happier. I was treated like a king. The representative came right out to meet me, took the truck and dolly to put it away returned and sent me on my way. This location went so far beyond any expectations I had for friendliness, speed of getting me out and on my way. I just cannot say enough good things about this drop off location. They should be commended.John H.
El cliente no dejó un comentario.Young W.
Quick turn-in of trailer & hand-truck. Friendly and helpful staff/service!RONALD R.
Great, fast service, very organized and helpful. Excellent!Edward C.
El cliente no dejó un comentario.NATHAN U.
I prefer to use this space to compliment, your location manager, Matt, who is efficient, helpful, courteous, and a real credit to the Uhaul brand. Don't let him go.charles F.
El cliente no dejó un comentario.BRANDEN JAMES B.
El cliente no dejó un comentario.George B. | First Impressions
El cliente no dejó un comentario.WESLEY M.
El cliente no dejó un comentario.George B.
El cliente no dejó un comentario.Sonie O. | Online Move In
El cliente no dejó un comentario.caitlyn c. | First Impressions
El cliente no dejó un comentario.Ethan P. | Overall Experience
El cliente no dejó un comentario.PRICILLA R. | Overall Experience
Dakota and Kelsey were great and very helpful. Ill rent again here at this location for sure and rent any gear I may need in the future!eric k. | Overall Experience
El cliente no dejó un comentario.MITCH C. | Overall Experience
El cliente no dejó un comentario.RICHARD R. | Overall Experience
Dakota is very friendly and competent. Very accommodating.michelle M. | First Impressions
El cliente no dejó un comentario.ann h. | Overall Experience
El cliente no dejó un comentario.MARIA W. | First Impressions
El cliente no dejó un comentario.SHELIA S. | Overall Experience
El cliente no dejó un comentario.Vickie G. | Online Move In
Dakota is very friendly and runs the facility smoothly, he is also very accommodating. I had a problem with my uhaul lock that I just bought a month ago 2 prior and he replaced it for free. Matthew was a great help on my last day using uhaul self storage, he was able to answer all my questions. Overall everyone has been super helpful and they are a great team!Courtney K. | Overall Experience
Absolutely love the staff. They are always so wonderful and very polite. I have moved 4 times in the past year different family members. The staff has been very accommodating and very helpful. I would never go to another place, no matter how far the drive. Thanks so much for all you do. Definitely give them a big raise or bonus!DEANA I. | Overall Experience
El cliente no dejó un comentario.Coryn L. | Overall Experience
El cliente no dejó un comentario.Richard M. | First Impressions
The staff is always polite and helpful, great experience storing our items!Erin S. | Overall Experience
Dakota eased my concerns on the facility and was very helpful in getting me settled in.KAREN B. | First Impressions
El cliente no dejó un comentario.SHELIA S. | First Impressions
Customer service on point. Helpful, informative, thorough and friendly. (Jeremy is the gentleman who helped with move in process)Brandi J. | First Impressions
The staff was exceptionally helpful in arranging for transfer of our belongings to a new unit after the door to our current unit was damaged by an irresponsible driver making a gross backing-up error at an adjacent unit.sandra v. | First Impressions
Door of my unit fell on my shoulder injuring my shoulder, rendering me helpless for a few days, staff wrote it up but during my three month rental was not repaired and the rope also dry rotted and I had to replace it myself, had to have helper hold stick/pole to keep door held upMARK J. | Overall Experience
Great storage facility.KAJEZA H. | First Impressions
El cliente no dejó un comentario.Tim F. | Overall Experience
El cliente no dejó un comentario.Christopher D. | First Impressions
Great Service!!!Donny S. | Overall Experience
El cliente no dejó un comentario.rebecca p. | Overall Experience
It didn't have the lock inside the unit but we went to the front counter and he gave us one and apologized! No worries! Thanks so much!Cassandra W. | Online Move In
My one issue was that I was expecting there to be a lock in the unit waiting for me but there was not. Other than that, instructions were clear and helpful, registration was great: quick and easy. Getting in and out was simple. The location is small so storage for the uhaul rental equipment wasn't great and created some Obstacles to navigate around but otherwise the property was fine. I would choose to go here again.Jesse C. | Online Move In
El cliente no dejó un comentario.Jessica B. | First Impressions
El cliente no dejó un comentario.valerie h. | Overall Experience
We had damage to most of our items through water, mold and rodent. We had to throw away half of the items that we had stored there. Rodents are through our plastic tubs and storage boxes. Water was leaking inside the unit and ruined our wood table. And everything in the back left corner was covered in mold when we moved out.Michael W. | Overall Experience
Dakota and his staff were always helpful and professional.Kathy L. | Overall Experience
Great staff and easy access.James W. | Overall Experience
Seems to be a busy location. We have not had any issues when we have used this facilityPeter H. | Overall Experience
Does have mice in the outdoor areas . But everything was amazingNatalya F. | Overall Experience
Thank you so much! :)Shanna M. | First Impressions
I reserved a unit online because it said it was available. I reserved it 5 days ahead of time and when I arrived at the facility I was told the unit www not available and had to get a bigger unit that I didn't need that cost me more money. 5 days you had to call me to tell me the unit was available and no one did. I'm not happy and will not use the facility again.Kendall W. | First Impressions
El cliente no dejó un comentario.layla l. | First Impressions
El cliente no dejó un comentario.Emily S. | Overall Experience
El cliente no dejó un comentario.Judy R. | Overall Experience
The grounds are clean the facilities clean everything seems well organized. The staff has always seemed to be friendly and informative and helpful. My only gripe is that it was stated that it was climate controlled even though it's an outside unit and I have experienced molds and mildews,.MARY K T. | First Impressions
Dakota, Matt and Kelsey outstanding for truck and storage needsMARK J. | First Impressions
El cliente no dejó un comentario.Kathy K. | Overall Experience
Owner really went above and beyond to make sure I had the best storage unit. Would highly recommend!Abigail B. | First Impressions
Mice problem in unit that destroyed some of my belongings and mold/moisture in unit too. Contacted rep west and awaiting a response.Jeremy F. | Overall Experience
The staff was extremely helpful and friendly!JUSTIN O. | First Impressions
Very helpful staffJohnny K. | First Impressions
El cliente no dejó un comentario.Christopher M. | Overall Experience
El cliente no dejó un comentario.Beth K. | Overall Experience
El cliente no dejó un comentario.anthony B. | First Impressions
El cliente no dejó un comentario.David M. | Overall Experience
El cliente no dejó un comentario.Brad T. | Overall Experience
Ready to go, just some minor debris cleanup needed at move in. No complaints.Gene B. | Online Move In
El cliente no dejó un comentario.Christopher M. | First Impressions
I am going to give ' above average' because of the patient young man who waited on me after I leased the unit online. When we arrived, the unit we leased was locked with someone else's lock and blocked with a car. However, the young man at the desk apologized and said that unit should never have been listed as available (their system assigns open units) assigned me another unit & then when I decided it was too small, he changed me to a larger unit, all very patiently. He walked me down to show me where the unit was located and how to used the key pad entry and explained the unit alarms.Sheri S. | Online Move In
El cliente no dejó un comentario.Mariah I. | Overall Experience
had some mice problems, but overall it was fine, thanks!Eric M. | Overall Experience
Unfortunately your facility rented me a 10x20 storage unit with a leak in the roof. Now I'm out thousands of dollars for ruined furniture and household goods. The insurance I paid for through uhaul will only give me a thousand dollars which doesn't come close to all that we've lost.Dave W. | Overall Experience
El cliente no dejó un comentario.Ann C. | Overall Experience
El cliente no dejó un comentario.Isaiah C. | Overall Experience
El cliente no dejó un comentario.amber S. | Online Move In
El cliente no dejó un comentario.Kathy G. | Overall Experience
I moved here in August from Arizona, and reserved a room at the facility by calling the national number. About 15 minutes or so after setting up the reservation, I had Dakota on the phone, politely and regretfully explaining that the national system hadn't synced with his facility, and he didn't have any rooms of that size available. I still remember what I said to him: "That sounds to me like a U-Haul problem, not a "me" problem, call me back when you figure it out." I remember that for two reasons: because I felt particularly clever for coming up with that on the fly, and because Dakota didn't deserve it. He did "figure it out"; he found two rooms of equivalent size, as close together as he could. He was pleasant, and sharp, and responsive that day, and every time I've had to come to the facility since. I've done a fair number of moves because I'm in the military, using U-Haul vehicles and storage regularly. Of all those interactions, Dakota stands out to me in a sea of U-Haul employees who were almost unfailingly good, he was just plain awesome. I can't tell you how much I appreciate his efforts to take care of myself and other customers, and he's an asset to your company. You're lucky to have him.ANDREW N. | Overall Experience
Dakota and the staff have always done a great job for us. When we went to clear out our unit, Dakota came out with a shovel and salt to make sure our space was snow-free and safe. They do a great job here.Steve N. | Overall Experience
El cliente no dejó un comentario.Veronica O. | First Impressions
El cliente no dejó un comentario.MARK G. | Overall Experience
The staff (Dakota) was always professional and friendly.DEMETRIA H. | Overall Experience
Dakota was very helpful.Eric M. | First Impressions
El cliente no dejó un comentario.paul h. | First Impressions
Very positive experience, facility is close to my house and the staff are friendly and helpful.Todd H. | Online Move In
El cliente no dejó un comentario.Marie M. | Overall Experience
Actually we have not left the facility only moved to another unit. So far the Facility is in a convenient location, is accessible during hours needed, and appears secure. We moved because our unit was at the back end of the units and so many UHaul trucks and equipment were parked around our unit that We had difficulty getting our truck in and out.Carole S. | Overall Experience
Staff was very friendly and helpfulMARK G. | First Impressions
Dakota runs a tight ship and we enjoyed dealing with him. Very hospitable.Jim L. | First Impressions
Excellent customer serviceDaniel S. | First Impressions
El cliente no dejó un comentario.Jessica B. | Overall Experience
El cliente no dejó un comentario.Matthew S. | Online Move In
Customer service rep was very helpful, fast and courteous despite multiple customers requiring service. Very knowledgeable agent. I did note damage to the exterior gutters and shifting of interior ceiling tiles, but was assured the facility was aware and repair was imminent!francis c. | First Impressions
El cliente no dejó un comentario.Peter H. | Overall Experience
Compared to Storage Inns of America, UHaul wins. I was in a bind for moving and UHaul had only one space left so I took it. Had to get a 2nd space at Storage Inns of America. When I went to move this weekend, the UHaul storage area was mice free and no sign of any rodents at all. At Storage Inns of America, there was so much mice feces, my couch and chair and a half are ruined. I called the manager at Storage Inns of America and after explaining what I discovered and the damage to my personal items, no attempt was made to make it right to me. The one thing UHaul could do in the unit I rented was to slap some paint on a place where there was water intrusion at one time and has been fixed since. Other than that, thankful and grateful for UHaul storage.Timothy D. | Overall Experience
El cliente no dejó un comentario.Wanda R. | Overall Experience
OVER ALL GREAT EXPERIENCE! THANK YOU!😁Larry L. | First Impressions
The staff at this facility were always courteous and helpful.CHARLES K. | Overall Experience
El cliente no dejó un comentario.Scott B. | Overall Experience
El cliente no dejó un comentario.Stephanie S. | Overall Experience
El cliente no dejó un comentario.George T. | First Impressions
El cliente no dejó un comentario.judy s. | Overall Experience
El cliente no dejó un comentario.Sara D. | Overall Experience
El cliente no dejó un comentario.Wanda R. | First Impressions
El cliente no dejó un comentario.Benny B. | Overall Experience
El cliente no dejó un comentario.Lucas F. | Overall Experience
El cliente no dejó un comentario.judy s. | First Impressions
The entrance can be a bottleneck at times with trucks & trailers being checked in & out in front of the gate.Pam S. | Overall Experience
El cliente no dejó un comentario.frank o. | Overall Experience
Made accommodations for my travel trailer, the original spot reserved wouldn't work so they gave me a better option. Very much appreciated their ability to help.Adam H. | First Impressions
When I arrived there was no storage unit available for us that we had reserved. I called the day prior to coordinate us unloading due to Memorial Day the movers could assist the following day. The rep assured no issue and no charge. The next day there was no unit, staff was rude, they cancelled our unit despite our call the day prior and blamed us for the coordinating issue. There was a unit vacant after 45 minutes of phone calls to other locations. Our unit has a broken gutter directly above it. This was a horrible experience and will not recommend nor use facility again.Kayla P. | First Impressions
Check in process was excellent. There were several people checking in at the same time, however the owner was calm, efficient and professional throughout the experience. Did not feel rushed, and was still able to get checked in very quickly. The owner even called me back a few hours later to inform me that they had gotten more locks, as they were sold out during check in. The unit was easily accessible. After a very chaotic and stressful move with numerous hiccups, it was a breath of fresh air for something to go so smoothly. Would definitely recommend.Caitlin S. | First Impressions
Convenient and affordable!Patti M. | Overall Experience
The staff is excellent and knowledgeable. Good people!Steven T. | Overall Experience
El cliente no dejó un comentario.Hillary S. | Overall Experience
A very convenient location for our temporary storage needs. Staff was very nice and helpful.dennis h. | Overall Experience
Content was completely infested with stink bugs. Had to throw 99% of our belongings away. Was told by the employee that I should have bought the insurance because "at least you could have got some money for your stuff". Really?! Because I'm pretty sure that won't replace the memories associated with the items we had to throw away. THOUSANDS OF BUGS! It was disgusting! We hauled our stuff to the trash by hand because I didn't even want to put it in my vehicle.heather h. | Overall Experience
The two girls that run the office are AMAZING and very polite, accommodating and helpful. My issue is the amount of nails, screws and broken glass within the secured area. And the number of parked trucks/trailers also within the secured area. I actually had to ask for a new unit b/c there was always a truck/trailer blocking the lane and I couldn't get in. Also, oodles of nails and screws laying all over the pavement. I had a flat tire shortly after I rented the unit and I am almost 100% sure it was picked up in their secured area.Becky H. | Overall Experience
Dakota and Kelsey are extremely knowledgeable and very friendly. I will definitely recommend the services at this u-haul location. I also used a u-haul truck there twice as well as a storage unit. Dakota and Kelsey made it easy breezy.STACI S. | Overall Experience
Dakota Boggs runs a nice facility, very easy to do business with.CarrieTyler F. | Overall Experience
El cliente no dejó un comentario.Stoney B. | First Impressions
El cliente no dejó un comentario.Ashley L. | First Impressions
Kelsie was extremely helpful and wonderful to work with. I will definitely be back!JOSHUA D. | First Impressions
El cliente no dejó un comentario.Natalya M. | First Impressions
El cliente no dejó un comentario.NATHAN W. | Overall Experience
Dakota was professional and so helpful for us to pick the right unit for our needs.Becky T. | First Impressions
El cliente no dejó un comentario.Meranie V. | Overall Experience
We're sad to leave uhaul. We don't need their services anymore but we will miss DakotaEmily S. | Overall Experience
El cliente no dejó un comentario.NATHAN W. | First Impressions
This is one of the best storage facilities I have had the opportunity to work with and strongly recommend to others.Nina H. | Overall Experience
Great service! Very helpful and patient. Knowledgable and went out of her way to help with decision. Very appreciative.eric k. | First Impressions