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john E. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Beavercreek
Testimonials From Recent Customers
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The young man that assisted me needs a raise. He was so polite and helpful I wanted to give him a big tip.
GARRY R. | First ImpressionsTruck could have a side step or small running board its hard to get in and out of . I rented the small GMC box truck without the attic.
RICHARD B.Staff were busy, but courteous and friendly when helping all customers
Marshall S. | First ImpressionsMatt and Daniel are always great. Thank you.
Donald C.A/C Blower did not work,
Theo M.Daniel was amazing today when I realized I had picked the wrong size for my unit. He was so kind and very helpful!! I appreciated our interaction and so glad that I chose this location!!
Melissa J. | Online Move InFantastic experience!!
BRAD W. | Overall ExperienceNo need for improvement. The staff here is always friendly and helpful.
Todd H.Everything was easy and quick - this location was great.
Gordon B.great staff
wes W.I had an excellent experience with my UHAUL Storage Facility on Old Mill Lane in Beavercreek, Ohio. The staff was very helpful, and the Storage Unit was clean and secure.
David F. | Overall ExperienceTrailer I rented was damaged and should not have been rented out. When I called to let uhaul know that it was damaged I asked if they could help me out because I had gotten the he roadside assistance insurance for extra $$. They told me that I couldn't use this insurance and had to return trailer and exchange for another one myself with no help from them.they also told me that they were unable to refund anything after I was sold insurance that they wouldn't recognize or accept After the customer service I received I will never use uhaul again
Scott N.Our unit had flooded and when we went to get our thing they were actually working on the storm drains from where they had backed up but once we got our belongings out we realized it must have not been the first time this had happened bc the amount of water damage and mildew and mold we actually rented a dumpster to throw at our things including some of our family photos and such that we vain ever get back. I attempted to file a claim but the general manager told me since we used our insurance and my insurance said they should be rest since it was due to property up keep we were at an impasse. My husband is former military so we have just let our friends know to be sure to take their business elsewhere.
Amanda A. | Overall ExperienceGreat service!
Chris G. | Overall ExperienceBest experience I've had bar none in 40+ years renting equipment...great, professional crew! Will be a return customer.
TERRY M.I accidentally left my garage door opener in the van, and when I called the store to ask if they could find it, they said that another customer currently had the vehicle. They actually called the person to see if the remote was still in the van, which he confirmed. They had it for me when I returned to the location after the van was turned back in. I was really grateful for their thoughtfulness and kindness!
Mark B.I rented a van for a 6 hr window but returned it in 3 hrs. Since the 6 hrs was only a guess, I was told that I would only be charged for the time I needed. I received no deduction for only 3 hrs but instead was charged an additional charge because I went 12 miles over the 100 mile estimate for the job. Don't make promises that you won't keep,,,bad for business!
John R.easy return also.
Robert B.Truck had a severe leak which got my items wet during move.
Kaitlyn R.I had an experience with Rodents, but they took care of it.
Daniel W.Great staff! Friendly and helpful. Would definitely recommend to anyone looking for a storage solution. Ju
Gregory G. | Overall ExperienceVery efficient and great customer service. Will definitely utilize them.
Lee H.Mice or rats and feces all over our stuff.
colleen b. | Overall ExperienceEverything was great
Ronald H.Matt was very helpful and courteous.
DONALD C. | First ImpressionsGreat. Staff is helpful.
leslie r. | Overall ExperienceNothing that I can think of. Friendly staff, quick checkin.
Edward W.Staff was always very helpful and friendly.
LARRY M. | Overall ExperienceI had negative experiences with the associate, both when checking out and checking in the equipment. To check out the equipment, I showed up just a couple minutes before the office opened. One minute prior to opening, the employee drove in to the lot and revved his engine while pulling into the spot where we were standing, coming within 6 inches of hitting us. It was rude if not dangerous. After he opened up and we entered the facility, we asked if he was doing OK. He responded that he was trying to clock in on time. The rest of the check out went fine because we said nothing further about the unprofessionalism. When checking in the equipment, I showed up a couple minutes before opening and parked at the sign that tells customers to stop and wait at the vehicle to be checked in. As I stood next to the vehicle, the same employee came racing into the lot one minute prior to opening. Instead of parking in front of the building, he Gund his engine as he drove towards me until I step to the side. He drove past and parked behind the building. As he walked into the building, I stayed at the truck because I knew he had to clock in before he could come out and check me in. After five minutes of waiting, I entered the building to find him at the desk. He asked me what I wanted . He had just seen me standing with the vehicle, ready to turn it in. I told him why I was there, he took the key from my hand, and he told me I could've turned it into the box outside the door. He got up, walked to the front door, and showed me how he could put it in the box. It was again incredibly rude and unprofessional. For both of these encounters, I didn't escalate the situation. Instead, I just realized that I would never use this facility again, and I would advise my friends and colleagues likewise.
Brian L.Daniel and Jordan helped with the move in and move out process and they made sure that my customer experience was flawless. Any questions I had were answered, they were very professional, and the entire process of moving back was a smooth transition thanks to them. Thank you so much.
matthew k. | Overall ExperienceThis location was sufficient. The other Beavercreek location was terrible. Personnel was obnoxious and rude. Would not recommend the other location. This one was fine.
Kimberly W.Staff was professional, helpful, and friendly
Grant K.check engine light came on towards end of rental day, and it made us a bit network driving back to return truck
Kimberly B.This location is convientt, organized and clean. The young men running the place were energetic, knowlegeable and most of all POLITE. (not pre-occuoied with their phones) This is my 3rd U-Haul rental in the Dayton area. All 3 rentals have been at different locations. So far this has been the best.
James S.More than one person working, especially Frodau- Sunday.
Sherma S.Daniel was amazing. His customer service is unbeatable!!!
Mark W. | First ImpressionsExcellent support and help from U-haul employees. Helped selecting correct trailer hitch and wiring adaptor. Great job.
John T.Friendly and helpful folks. This is my second time renting with them, and they haven't disappointed yet. Difficult to call on the phone, however, but that's a U-Haul problem. Calling the local number routes you to the national call center, which features "a higher number of callers than usual" and 30+ minute wait times.
Gary Y.My U-haul van was splendid! My storage unit on the other hand was messy when I first moved my belongings in: cob webs and leaves. I appreciate the staff at this location! They were friendly. They went above and beyond my expectations. They answered all my questions and they were flexible with my schedule. Further, whenever something went awry with availability, they were very quick to offer solutions. I would gladly use the location again for future moves!
Rachel S.The first dolly they tried to give me was missing the roller portion that helps it go down the stairs. The staff was helpful though and got me a different dolly
Casey W.Excellent!
Steven B.This place turned into a garbage pit soon after I put my treasured belongings into it. The ceiling in the unit was caving in and there was so much damage to antique furniture and other items I had stored there that I will never even consider use of any other Uhaul storage or rental trucks ever again. What I lost was a big part of my life and through negligence and incompetence that is now gone forever.
Linda F. | Overall Experiencecheck on repairs. The roof has a leak and the truck pulls to the left making it more difficult to drive
Lois B.Everyone there has been very pleasant to work with. I will be coming back.
Chris G.The general manager was excellent!!
Chad S.Staff was very helpful and attentive. Got in and out quickly.
robert T.N/C
RICKY H.Store Manager did a excellent job getting me in and out. Will definitely use this location again!
Edward T.No complaints at all here. Your representative, Matt took care of me promptly and courteously. ¡Gracias!
William S.I was disappointed the truck's air conditioning wasn't working, as I was moving things on a day that the temps got into the 90's.
Steven B.There was a problem with payment machine, but I was able to put down a cash deposit. The vehicle was clean and ran well. A bit of travel in the brake pedal provided a quick moment of surprise, but nothing out of workability.
David J.They need a way to give a code to be able to return their trailers to behind the locked gates. Felt uneasy return trailer to the open lot . But we didn't have room in our driveway to keep it overnight.
Loretta R.I am handicapped and the staff saw this and we're very helpful to me
Dan S. | First ImpressionsGreat. Staff very helpful.
Leslie R.While I answered yes and excellent one of my units seemed to have a rodent problem. I had a lot of mouse droppings in my belongings and boxes. Otherwise everyone there is great.
KAREN B. | Overall ExperienceNo improvement needed; the staff is very attentive and helpful! Need more like them' Customer Service at its best!!!! Great job
Ricky Y.Awesome customer service, thank you! Good clean equipment too.
Tim M.Customer service was absolutely horrible charge me a whole extra day because I was literally 3 minutes late what a joke
Midwest F.Great service and care, thanks, highly recommended location.
Chris C.The only problem I had. When we got all of our stuff out.some of my boxes were chewed up. Some of the boxes were wet. There was some type of animal in there because of the feces that was on the boxes and in one box. Which I had to throw away.
Angelic P. | Overall ExperienceStaff at Old Mill were highly unprofessional. Will not rent there again.
Rhett C.Great service! The orange drop box and checking out via online was a breeze.
isabelle N.Your staff was helpful and professional. A very good experience for both storage and truck rental.
Walter N. | Overall ExperienceOne problem. When I picked up they had no blankets as promised. Should have gotten a small discount. Some of my items got nicked and scratched. Everything else was great. Truck ran well. Picking and dropping off was very easy..
Gary J.Site managers are sharp, efficient and courteous. Check in and out process is easy. Cost is affordable.
charles F.I believe his name was Daniel, was very friendly and awesome!
Jean R.The most professional UHaul team I've ever encountered. Joshua and another employee ( sorry did not recall his name) We were in and out in less than ten minutes. Great experience.
KAREN I.Been renting from u haul and this location for years. New staff is friendly but billed me twice. Claim they didn't, and will not correct the issue. Corporate number inaccessible/ no call back.
EVAN S.I have no complaints. On-line rental was quick and easy, the rental van was ready, instructions were good, return and turn in took less than 5 minutes. Excellent experience.
Cheryl B.Dakota and Kelsey were great and very helpful. Ill rent again here at this location for sure and rent any gear I may need in the future!
eric k. | Overall ExperienceDakota is very friendly and competent. Very accommodating.
michelle M. | First ImpressionsDakota is very friendly and runs the facility smoothly, he is also very accommodating. I had a problem with my uhaul lock that I just bought a month ago 2 prior and he replaced it for free. Matthew was a great help on my last day using uhaul self storage, he was able to answer all my questions. Overall everyone has been super helpful and they are a great team!
Courtney K. | Overall ExperienceAbsolutely love the staff. They are always so wonderful and very polite. I have moved 4 times in the past year different family members. The staff has been very accommodating and very helpful. I would never go to another place, no matter how far the drive. Thanks so much for all you do. Definitely give them a big raise or bonus!
DEANA I. | Overall ExperienceThe staff is always polite and helpful, great experience storing our items!
Erin S. | Overall ExperienceDakota eased my concerns on the facility and was very helpful in getting me settled in.
KAREN B. | First ImpressionsCustomer service on point. Helpful, informative, thorough and friendly. (Jeremy is the gentleman who helped with move in process)
Brandi J. | First ImpressionsThe staff was exceptionally helpful in arranging for transfer of our belongings to a new unit after the door to our current unit was damaged by an irresponsible driver making a gross backing-up error at an adjacent unit.
sandra v. | First ImpressionsDoor of my unit fell on my shoulder injuring my shoulder, rendering me helpless for a few days, staff wrote it up but during my three month rental was not repaired and the rope also dry rotted and I had to replace it myself, had to have helper hold stick/pole to keep door held up
MARK J. | Overall ExperienceGreat storage facility.
KAJEZA H. | First ImpressionsGreat Service!!!
Donny S. | Overall ExperienceIt didn't have the lock inside the unit but we went to the front counter and he gave us one and apologized! No worries! Thanks so much!
Cassandra W. | Online Move InMy one issue was that I was expecting there to be a lock in the unit waiting for me but there was not. Other than that, instructions were clear and helpful, registration was great: quick and easy. Getting in and out was simple. The location is small so storage for the uhaul rental equipment wasn't great and created some Obstacles to navigate around but otherwise the property was fine. I would choose to go here again.
Jesse C. | Online Move InWe had damage to most of our items through water, mold and rodent. We had to throw away half of the items that we had stored there. Rodents are through our plastic tubs and storage boxes. Water was leaking inside the unit and ruined our wood table. And everything in the back left corner was covered in mold when we moved out.
Michael W. | Overall ExperienceDakota and his staff were always helpful and professional.
Kathy L. | Overall ExperienceGreat staff and easy access.
James W. | Overall ExperienceSeems to be a busy location. We have not had any issues when we have used this facility
Peter H. | Overall ExperienceDoes have mice in the outdoor areas . But everything was amazing
Natalya F. | Overall ExperienceThank you so much! :)
Shanna M. | First ImpressionsI reserved a unit online because it said it was available. I reserved it 5 days ahead of time and when I arrived at the facility I was told the unit www not available and had to get a bigger unit that I didn't need that cost me more money. 5 days you had to call me to tell me the unit was available and no one did. I'm not happy and will not use the facility again.
Kendall W. | First ImpressionsThe grounds are clean the facilities clean everything seems well organized. The staff has always seemed to be friendly and informative and helpful. My only gripe is that it was stated that it was climate controlled even though it's an outside unit and I have experienced molds and mildews,.
MARY K T. | First ImpressionsDakota, Matt and Kelsey outstanding for truck and storage needs
MARK J. | First ImpressionsOwner really went above and beyond to make sure I had the best storage unit. Would highly recommend!
Abigail B. | First ImpressionsMice problem in unit that destroyed some of my belongings and mold/moisture in unit too. Contacted rep west and awaiting a response.
Jeremy F. | Overall ExperienceThe staff was extremely helpful and friendly!
JUSTIN O. | First ImpressionsVery helpful staff
Johnny K. | First ImpressionsReady to go, just some minor debris cleanup needed at move in. No complaints.
Gene B. | Online Move InI am going to give ' above average' because of the patient young man who waited on me after I leased the unit online. When we arrived, the unit we leased was locked with someone else's lock and blocked with a car. However, the young man at the desk apologized and said that unit should never have been listed as available (their system assigns open units) assigned me another unit & then when I decided it was too small, he changed me to a larger unit, all very patiently. He walked me down to show me where the unit was located and how to used the key pad entry and explained the unit alarms.
Sheri S. | Online Move Inhad some mice problems, but overall it was fine, thanks!
Eric M. | Overall ExperienceUnfortunately your facility rented me a 10x20 storage unit with a leak in the roof. Now I'm out thousands of dollars for ruined furniture and household goods. The insurance I paid for through uhaul will only give me a thousand dollars which doesn't come close to all that we've lost.
Dave W. | Overall ExperienceI moved here in August from Arizona, and reserved a room at the facility by calling the national number. About 15 minutes or so after setting up the reservation, I had Dakota on the phone, politely and regretfully explaining that the national system hadn't synced with his facility, and he didn't have any rooms of that size available. I still remember what I said to him: "That sounds to me like a U-Haul problem, not a "me" problem, call me back when you figure it out." I remember that for two reasons: because I felt particularly clever for coming up with that on the fly, and because Dakota didn't deserve it. He did "figure it out"; he found two rooms of equivalent size, as close together as he could. He was pleasant, and sharp, and responsive that day, and every time I've had to come to the facility since. I've done a fair number of moves because I'm in the military, using U-Haul vehicles and storage regularly. Of all those interactions, Dakota stands out to me in a sea of U-Haul employees who were almost unfailingly good, he was just plain awesome. I can't tell you how much I appreciate his efforts to take care of myself and other customers, and he's an asset to your company. You're lucky to have him.
ANDREW N. | Overall ExperienceDakota and the staff have always done a great job for us. When we went to clear out our unit, Dakota came out with a shovel and salt to make sure our space was snow-free and safe. They do a great job here.
Steve N. | Overall ExperienceThe staff (Dakota) was always professional and friendly.
DEMETRIA H. | Overall ExperienceDakota was very helpful.
Eric M. | First ImpressionsVery positive experience, facility is close to my house and the staff are friendly and helpful.
Todd H. | Online Move InActually we have not left the facility only moved to another unit. So far the Facility is in a convenient location, is accessible during hours needed, and appears secure. We moved because our unit was at the back end of the units and so many UHaul trucks and equipment were parked around our unit that We had difficulty getting our truck in and out.
Carole S. | Overall ExperienceStaff was very friendly and helpful
MARK G. | First ImpressionsDakota runs a tight ship and we enjoyed dealing with him. Very hospitable.
Jim L. | First ImpressionsExcellent customer service
Daniel S. | First ImpressionsCustomer service rep was very helpful, fast and courteous despite multiple customers requiring service. Very knowledgeable agent. I did note damage to the exterior gutters and shifting of interior ceiling tiles, but was assured the facility was aware and repair was imminent!
sara c. | First ImpressionsCompared to Storage Inns of America, UHaul wins. I was in a bind for moving and UHaul had only one space left so I took it. Had to get a 2nd space at Storage Inns of America. When I went to move this weekend, the UHaul storage area was mice free and no sign of any rodents at all. At Storage Inns of America, there was so much mice feces, my couch and chair and a half are ruined. I called the manager at Storage Inns of America and after explaining what I discovered and the damage to my personal items, no attempt was made to make it right to me. The one thing UHaul could do in the unit I rented was to slap some paint on a place where there was water intrusion at one time and has been fixed since. Other than that, thankful and grateful for UHaul storage.
Timothy D. | Overall ExperienceOVER ALL GREAT EXPERIENCE! THANK YOU!😁
Larry L. | First ImpressionsThe staff at this facility were always courteous and helpful.
CHARLES K. | Overall Experience