Customer Reviews for U-Haul Moving & Storage of Avondale

3,505 comentarios

3653 Memorial Dr   Decatur, GA 30032

(404) 286-9752

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(404) 286-9752

3653 Memorial Dr
Decatur, GA 30032

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Trey W. 
Clasificación:
1.0

With self check in I was told I would receive a credit of $70.00 once I arrived to the location I was only given $26. After waiting 30 minutes. The manager was very rude and inconsiderate of my time. As I'm recovering from an ankle surgery, he left me standing at the counter several times as he walked around laughing and holding unnecessary conversations outside. I was extremely disappointed and will not return to this location. Next time I move I'd rather use a moving company than uhual.

Lisa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LONNETTE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bilal C. 
Clasificación:
5.0

Maybe retaining staff so that faces are familiar.

Lincoln A. 
Clasificación:
5.0

Maybe schedule more staff in the morning. That was when alot customers were waiting. Kendra was great.

Gregory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tranikca B. 
Clasificación:
5.0

yall need to lubricate more your equipment's.all the ratchets to tighten the straps were dry and difficult to operate

ClaudioMde M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Natasha F. 
Clasificación:
1.0

Name: Ahren Vernon Contract#: 10397510 Phone: (678) 915-9649 Email: Ahrenvernon@yahoo.com I recently rented equipment: DC 4385T Rented it. Refueled it. Cleaned it. Returned it. No problem. Upon returning the equipment, uhaul.com/share would not send me the mobile verification code. I requested it at least 5x. I continued to drop the keys in the drop box and called an uber. I called uhaul on Sunday just to make sure my equipment was received, and they said "Yes". I wake up this morning to a $300 receipt stating that I put 173 miles on this rental! I went 10 miles, and back! This is the 2nd time in a row where there's been a problem renting equipment from this location. I spend $400 a month with this company, please look into this.

ahren V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rajesh M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisabeth B. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRITTANY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ee K. 
Clasificación:
5.0

Everyone working there was really helpful. The uhaul was a bit stinky and seemed to be "well worn", but we're just moving furniture with it so it was fine.

Alissa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE S. 
Clasificación:
5.0

The location is convenient and clean. Staff are helpful. But if you have an issue or question for the manager good luck contacting him.

Jennifer M. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRUCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlton C. 
Clasificación:
5.0

Third time I rent here, always excellent experience 🤙🏽

Juan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamiko J. 
Clasificación:
4.0

Friendly, patient & hard-working staff!

Tyler C. 
Clasificación:
3.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

please don't charge twice. just charge the difference. i was charge $140 total. when it should have been only $94. i'm very unsatisfied with the u-haul corporation however, that location has great customer service.

Garrett G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike A. 
Clasificación:
4.0

El cliente no dejó un comentario.

rosetta S. 
Clasificación:
1.0

Customer service needs MUCH improvement. My time was NOT taken seriously. I made reservations online. I also set up my payment so I wouldn't have a long wait when I arrive to the Uhaul store front. My reservation was at 12n…. I arrived on time, yet I didn't have a flatbed for me. I physically walked out to the parking lot to see their inventory. I pointed out 3 flatbeds to the guy who was checking inventory in. A pickup truck, and flatbed was reserved and requested online. After waiting over a hour I got a box truck, and flatbed, NOT WHAT I WANTED! It took them over a hour to get a flatbed that lights work! The lady who helped me showed absolutely NO regards. Never saw a manager! Terrible experience, and I WILL NOT recommend ANYONE to come this location! #EVER

Selina L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meltonia P. 
Clasificación:
1.0

The worst customer service. I made the reservation for my son using a live agent because he, not I would be picking the truck up and used my American Express Card to secure it. When he arrived, they insisted on my drivers' license. When it wouldn't upload I asked why they needed it when he was driving. Finally they took his. I used my AmEX card to secure the truck on the phone and they insisted that the physical card be there which was impossible. I specifically booked the truck using a live agent because I am in another city and wanted the card used to secure the truck. He ended up paying for the truck in cash ($232). Had we not been able to pay cash he would not have gotten the truck. He was to meet me in Columbus which is 100 miles away by a certain time and it took an hour to sort out something that should have been done in a few minutes and made him an hour late. If I could give a minus star I would.

Deborah J. 
Clasificación:
5.0

Easy in and out.

Andrea C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle C. 
Clasificación:
1.0

They changed my reservation the day before and I was not made aware. Went to the wrong location for pickup and they literally did nothing to help with this inconvenience. They claimed a call was made and voicemail was left but in this day and age, you really are going to go with that cop out? Noted going forward that they can change your pick up location the day before so I guess check before you go get your truck.

ryan L. 
Clasificación:
5.0

Your business team was excellent: kind and expedient! Thanks Y'all !!!

ROBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Quartney G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
2.0

The truck had a check engine light on and had less gas than indicated in my contract. My contract was amended and I filled up the tank to the appropriate level, but Uhaul charged me a total of $80 to fill it back up due to improperly updated documentation. Please refund that portion of my payment.

Kaemon M. 
Clasificación:
5.0

Thank You ☺️ ☺️

Alisa A. 
Clasificación:
4.0

Inflate the tires and constantly service the trucks for other users to avoid regular road breakdown.

NDI A. 
Clasificación:
5.0

The woman who checked me in had everything ready to go, she was really with it! I appreciated the quick, smooth transaction.

Elizabeth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBIN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

FredBradford S. 
Clasificación:
5.0

Great service, thank you!

Kevin D. 
Clasificación:
5.0

Your staff is always curious and helpful. It matters alot when things are not going right. Thankyou

elaine P. 
Clasificación:
1.0

They did not tighten the trailer onto the ball. The trailer came off when we started to load the car onto it.

Wilford G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa N. 
Clasificación:
2.0

El cliente no dejó un comentario.

rhonnette L. 
Clasificación:
1.0

El cliente no dejó un comentario.

alexis P. 
Clasificación:
1.0

My comment is not for Memorial Drive which I was switched to after the debacle at Tradition Market & Garden. Unfortunately, the web page does not let me rate the latter one... I had booked a 17' truck from 9AM on last Saturday to 9AM on Sunday. The location was about 1 mile away from my place which is important since I get charged 0. 99 $/mile. I arrived at about 9:15 Am and the app did not work. I asked the U-Haul agent who smirked at me and told me I'd better hurry to book the truck because they were other people looking for one. He got then to make me wait for about 30mn... There was another client who was waiting for his 15' truck that had not arrived and the smirking agent gave him my 17' truck, telling me that I had just had to be on time and this would not have happened. I was then transferred to the Memorial drive location to pick up another truck... On arrival, the manager was very professional and friendly and booked me a 17' truck to come back 5 mn later apologizing that it did not start and he had to give me a 15' truck. In compensation, he gave me a solid discount on the mileage. The truck operated fairly, considering that the belt was screeching at each acceleration and it made me worry that it would fail anytime. It did not. The truck was also dented all around but this was not shown on the provided pics in the app. I uploaded all the pics of the dents prior to take off. Apart from that, Memorial drive was fine but I do not think I will ever use U-Haul again, considering that the whole ordeal wasted about 3 hours of my precious moving time and made me drive 20 extra miles.... But seriously, the smirk on the agent face and his visible satisfaction of denying me my due truck was unsufferable!!!

Henri S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vernon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
4.0

I was doubly charged..

TSHIMANGA M. 
Clasificación:
4.0

First off the truck smelled like pot. Then As soon as I turned out of the parking lot the check engine light came on. I called the store and was assured there was. I thing wrong with the truck and it was just a sensor. The entire time driving the truck it was shaking and it was difficult to steer. Told them when I brought the truck back and they didn't seem to bothered. The truck had like 170k miles and is not safe to drive.

Jon H. 
Clasificación:
2.0

Had to pay for a cleaning fee which was 25 bucks and it was clean and it was full of gas but the gas level was wrong and has to pay an extra 23 bucks for gas!!!

Meredith C. 
Clasificación:
5.0

Keep up the good service

WINSTON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel S. 
Clasificación:
1.0

El cliente no dejó un comentario.

MICHELLE G. 
Clasificación:
1.0

I was double charged. Please contact me as I sat on with customer service for over 30 minutes then she hung up on me. Very disappointed.

Morgan B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nikia W. 
Clasificación:
3.0

The van I rented had NOT been cleaned. It was incredibly filthy. There was dried ice cream on the floor, there was trash on the floor in the back of the van and front. Someone had spilled some liquid on the door. It was nasty. I don't understand WHY they would rent equipment that had not been cleaned? So unprofessional

KIMBERLY L. 
Clasificación:
1.0

The WORST service I've EVER HAD- employees were extremely rude and playing around in the job site.. the girl rep was taking personal calls and cursing/hanging up on clients… they forgot to put the Handtrucks I rented in the truck.. When I called customer service they stated they would adjust it in the final bill and only charged for what was used and then I got the final bill and was charged the full amount for everything. I called more than three times and was told the same thing and of course was a lie.

Kristal A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donecia M. 
Clasificación:
4.0

truck needed service it is was not running that great.

Ahmad J. 
Clasificación:
5.0

Customer service was great and the rental was seamless.

Tonya C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latanya S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Panos K. 
Clasificación:
1.0

These people change my rate plan and over charged my account I was very disappointed with the lack of communication and unprofessional attitudes I feel like I have been charged to much they charged me more than the receipt they sent to my email they charge me for the weekly rate and I only the truck for 3 days not to mention I reserved the truck for onr rate and when I got there all that change I am not happy at all with this location.

Demetrius R. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert e. C. 
Clasificación:
3.0

Web

Daniel P.  |  First Impressions 
Clasificación:
5.0

Thank you for everything U-Haul🙏🏽

Walter H. 
Clasificación:
2.0

Customer service upon arrival was bad . There was no dolly in the vehicle. Will not return to this location.

Malja S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jairus L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Teyaka S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Taylor D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kris P. 
Clasificación:
2.0

App didn't complete checking in. Personnel acted in slow and haphazard way.

Michael S. 
Clasificación:
1.0

Find new employees

brandon H. 
Clasificación:
1.0

The truck smelled bad in the cab and the interior is in very bad condition. The outside of the truck was very dirty and beat up. The back door is rusted and coming apart. The steering had about a 20 degree drift. As a CDL driver, this is extremely dangerous for this size of vehicle. It has a major oil leak which leaked all over my brand new poured driveway. The 2 young women in the lobby were extremely unprofessional behaving like they were doing me a favor by doing their job. I'm not happy or impressed with this location at all.

DAVID C. 
Clasificación:
5.0

The corporation needs to stop overcharging. The vehicle is one price and they charge on every mile. Like who is getting a UHaul for 1 mile. The price said $29.99. I ended up paying $70 at pick up and $130 after drop off. And I filled the tank back to where it was. The staff was pleasant and helpful but this Corporation...drained my pockets

Quinessa C. 
Clasificación:
4.0

The staff at this Uhaul went above and beyond to help me. The Uhaul website needs to be updated!!!! It allows reservations that cannot be honored at the local stores. I made a reservation for 5 days and it went through the website fine. I get to the location, and the policy is that you cannot rent for more than 12 hours on a weekend. The website needs to match the availability, or someone needs to contact you BEFORE you make plans and commitments based upon your reservation.

Tiffany S. 
Clasificación:
4.0

Rear lift door was really hard to open and close and the truck was sputtering and leaking some fluid.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle L. 
Clasificación:
5.0

The check engine light was on the vehicle. I thought it was amazing that a 2021 vehicle would have dents on the driver's door and lots of paint spilled in the cargo section. However, since the vehicle was new it ran extremely well and was very good on gas.

Leon L. 
Clasificación:
4.0

Overall, I experienced good customer service. However, the truck I was issued was a deathtrap! The passenger door never closed properly and the truck was in need of extensive service. Namely, a wheel or steering alignment. The truck shook anytime you exceeded 40 miles per hour. Also, there was a stench in the seats and seat belts that amplified throughout the day. The only reason I did not return the truck was because my movers were minutes away to load the truck. I did not have time. This is not the norm with UHaul. I have used them for several moves between states. I am disappointed.

Carrol W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B. 
Clasificación:
2.0

Despite a reservation the truck I had ordered wasn't there. In trying to find and then get to a location that did have a truck available I lost over an hour of time and total of 6 man hours of people who I'd arranged to come help load. Incredibly frustrating and disappointing. I'm somewhat grateful for the $50 I was told would be refunded to me but it doesn't match the loss.

Samuel D. 
Clasificación:
5.0

The sisters over there are sweethearts.

Christopher P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

Great help thank you

LYNN G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Siriva S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

The owner and men who assisted me were courteous and kind.

Carrol W. 
Clasificación:
1.0

It was really dirty from inside

Juan C. 
Clasificación:
4.0

This location was kind and helpful. I originally rented a truck at the Clairmont Rd location - when we arrived it was closed (even thought it was during open business hours). We spent over 30 minutes on hold trying to find another uhaul location, then drove another 30 minutes to get there. This is the second time this has happened, when I rent a truck for one location and arrive at my scheduled time only to find the location is closed or no one is there working. Then, it made it even harder to return because the location was so much further than the location I intended...so had to pay for more gas and more miles put on the truck. I have been a loyal uhaul customer for years, but my last 2 experiences have not been good at all. It does make me want to rent from another company.

Lauren E. 
Clasificación:
5.0

This location provides excellent service!!!

AARONECIA G. 
Clasificación:
5.0

I had a hard time trying to figure out how to put the truck back and where to leave it .

Ariana F. 
Clasificación:
3.0

El cliente no dejó un comentario.

shaqueta o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean E G.  |  Overall Experience 
Clasificación:
5.0

No issues to report

Renee O.  |  Overall Experience 
Clasificación:
3.0

The gate into the area where the outside units were was never shut so my outside was not secure. There were always so many cubes parked in the back area that it was hard to get to my unit. Checking out was very easy.

Patricia M.  |  Overall Experience 
Clasificación:
5.0

Bueno

chris i.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN T.  |  Overall Experience 
Clasificación:
5.0

Great!

Shayla C.  |  Overall Experience 
Clasificación:
5.0

Thanks, for your staff members whom was always professional and willing to help you. Thanks,

Deborah A.  |  Overall Experience 
Clasificación:
1.0

First and foremost it took 45min with the clerk just to get my storage unit. That's not waiting in line to get to the counter that's at the counter. The people who work here are ghetto and have no since of professionalism about them selves. The Whole process with the storage is and was completely terrible. But they got they money upfront for crappy services.

BREANNA L.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

ashley h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HABIBA M.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

BERTHA M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WHITLEY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE H.  |  First Impressions 
Clasificación:
5.0

Will use again and recommend to others

Sharon R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jackie f.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

freddia m.  |  Overall Experience 
Clasificación:
5.0

Staff available at the time were very kind and helpful.

Lana C.  |  First Impressions 
Clasificación:
3.0

The staff is friendly but appears to have little to no sense of urgency

Dwyne W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakeyah R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lydia R.  |  Overall Experience 
Clasificación:
3.0

I wasn't able to move in after-hours as intended due to the access code not working. The customer service rep was able to extend the time I had to use the UHAUL truck rental, but that doesn't take away the extra mileage (& COST!) I had to drive. Terrible experience.

Ashley M.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Pamela P.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

mashelle h.  |  First Impressions 
Clasificación:
5.0

Storage price were a little bit expensive but all was good

Richelle M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANDA G.  |  Overall Experience 
Clasificación:
5.0

Customer service was great and climate control is a must for storage of items.

TONY J.  |  Overall Experience 
Clasificación:
3.0

I USED THIS U-HAUL FACILITY FOR 4+ YEARS AND HAVING TO DEAL WITH THAT ANNOYING ALARM EVERY TIME I OPEN MY UNITS WAS BEYOND RIDICULOUS! I made SEVERAL complaints and I was told the SAME ole excuse that U-Haul/the system mixed up my account with another renter and the engineers were working to fix it...FOR FOUR YEARS! C'mon!

Oluwaseun A.  |  Overall Experience 
Clasificación:
5.0

I will be back it was clean and I didn’t have a problem with anything thank you again

Shoundricka T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ilicia R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenda A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Deanna H.  |  Overall Experience 
Clasificación:
1.0

The manager was unprofessional he gave my paperwork my key and everything else to someone that accompanied me not one time did he even speak to me and the storage manager is obviously a drug attic thief that kept putting a lock on my unit even though my storage was paid and the day I came to move out neither manager was there and we had to pay $150 for a locksmith to cut the lock off my unit because they never gave me a key very unprofessional A lot of my things were missing and it cost me money just to get my items stolen from me sentimental items that can never be replaced are gone my washer was stolen and a bunch of my daughters clothing and shoes I would never use this facility again probably not U-Haul. Because I tried to complain and no one did anything!

Daphne C.  |  Overall Experience 
Clasificación:
5.0

Mrs Aretha was very helpful and nice she showed me how to get to the storage and it was very clean and I think she deserves 10 star rating for the attitude and courtesy she shows towards customers

DERRICK N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

alicia b.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Willie B.  |  Overall Experience 
Clasificación:
3.0

Aretha in custodial services provided EXCEPTIONAL customer service. Very friendly and responsive. Extremely rare to find a person in the industry with such positive attitude. Manager stated that access hours were cut due to crime in the storage unit after dark. Not Good!

Terry S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jasmine t.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Wanda B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROYSTON R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucretia T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

brigitte e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIUS B.  |  Overall Experience 
Clasificación:
3.0

I did have a problem where i hade a reservation for a hand dolley but when i got there i was told they did not have one. that set me back 45 mins on my move. i had to wake up a relative to use his. other than that, everything else was good.

James M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BESSIE C.  |  First Impressions 
Clasificación:
5.0

Very clean facility. Very professional agents. Reba is excellent.

LETITIA H.  |  First Impressions 
Clasificación:
5.0

Day staff very customer friendly.But no evening staff a day if they were not too friendly.

eslin m.  |  First Impressions 
Clasificación:
5.0

Everyone at this facility was more than helpful they were kind and readily provided professional advice, information and assistance. Thanks Decatur Uhaul!

Patricia R.  |  Overall Experience 
Clasificación:
1.0

I would not recommend this facility to anybody. Because there Computer System is not working right and keeps overcharging me. As also keeps charging me for a lock, which I had not purchased from them....and nobody could get the mix up straight. So they still own me money....and when I moved out of there because of the unprofessional situation I still had to pay for that full month !!! I'm very frustrated with the way that happened and I still want my money back....I have been coming to that facility for 2 weeks now just about every day trying to find a solution to get my money back. So I was hoping to solve the dispute.....but no luck !

Rita C.  |  Overall Experience 
Clasificación:
3.0

Well, I rented my unit a week early and it was the last unit at the time. When I moved and got to what was supposed to be my unit, it was a lock on it that I didn't put there. The staff thought maybe they were the ones who put it on to preserve the integrity of my purchase, but come to find out they actually rented my unit to someone else. Imagine how unnerving that was with almost everything you own in the back of U-Haul that time was winding down on. Luckily there was a unit that had just been vacated and I was able to get it, but what if it wasn't one available? I'm supposed to talk to management about compensation and resolution... I'll let you know how it goes.

JUSTIN L.  |  First Impressions 
Clasificación:
5.0

The facility was very clean and the staff was exceedingly professional!

Zorn W.  |  First Impressions 
Clasificación:
3.0

The only thing i was unhappy. Customee service is slow. You need two people at all times to help customers. Waiting in line was too long.

Nancy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan H.  |  Online Move In 
Clasificación:
5.0

The manager was great.

Billy Joe W.  |  First Impressions 
Clasificación:
5.0

I had a very bad experience in Ohio picking up my truck and the ride down to GA was very difficult and tiring. Moving my things into this storage facility made everything all better. I really appreciated the site Manager and she really helped me get settled with no problems whatsoever. Even the gentleman who checked in my truck was friendly and very helpful.

Yvonne H.  |  First Impressions 
Clasificación:
5.0

No fuss. Perfect service

Philip N.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

TAMMY H.  |  Overall Experience 
Clasificación:
1.0

They were not willing to work with me with payments ,, I was suffering with Covid and now my stuff was auctioned off for $9.37 smh that was my life n there things I could never get bk

Monica J.  |  Overall Experience 
Clasificación:
3.0

24 hour access door on left side never works.

CHARLES B.  |  Overall Experience 
Clasificación:
1.0

Awful customer service

Aaron P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Who R.  |  First Impressions 
Clasificación:
3.0

Your office manager is rude and it just takes away from the performance Excellence of U-Haul in general I am in my forties I have used U-Haul off and on over the years and I've never experienced such an immature office manager she's rude and sounds like she doesn't even have a formal education please investigate thank you

Kimberly S.  |  Overall Experience 
Clasificación:
5.0

I love how its weather climate, in the inside perfect.

Nicholas W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jermaine C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHERMAN A.  |  First Impressions 
Clasificación:
4.0

Very accommodating

Eugene P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

AUDREY M.  |  Overall Experience 
Clasificación:
4.0

The Black guy with locks you have working here needs a raise (I forget his name) He is professional, kind and courteous.

Deborah O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Krystle R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda T.  |  Overall Experience 
Clasificación:
5.0

The staff at this location were super helpful. I had a very bad experience at another U-Haul location last year and was skeptical about trying the service again. The ladies here helped me tremendously and changed my perception of the company.

Renata D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANDA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia W.  |  Overall Experience 
Clasificación:
5.0

Everyone was always helpful and kind. The parking lot is nasty but inside the facility was spotless-even the bathroom!! This was an easy place to store my stuff for over 1.5yrs. thank you

Denise D.  |  Overall Experience 
Clasificación:
5.0

Safe, convenient, affordable.

Patricia R.  |  First Impressions 
Clasificación:
3.0

I have a drive up unit. The access to the unit is blocked by cubes parked in the very narrow area leading to my unit making it difficult to drive up to the unit by car let alone a truck. The unit was not clean.

Patricia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris F.  |  Overall Experience 
Clasificación:
5.0

Everything was great.

Laquisha C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE T.  |  First Impressions 
Clasificación:
5.0

The female who serviced me was a sweetheart. She was patient with me and she followed through to get me what I needed.

KEONNA M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Berndette G.  |  Overall Experience 
Clasificación:
1.0

My experience with the company so far has been horrible.

Tierani J.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TIWANA M.  |  First Impressions 
Clasificación:
1.0

Neesha has poor attitude and is condescending and makes customers want to respond negatively. Reba Caldwell lacks customer service skills nessassary in the field she is currently working in. Both these employees do not have the skills set to work in customer service. They show how ghetto the area this facility is located in is. Reba portrayed in every interaction I've had with her lack of professionalism. IF Jerell and max (I think that's their names) we're not working there I am for sure it would've gotten shot up or something because of how crazy Reba speaks to people. I will never again use this uhaul storage location nor their box truck simply because of Neesha and Reba. And poor Justin the manager tries but it seems like he's scared of the potential retaliation (attitude) of those two to speak to them. Reba ALSO closed out my storage unit WITHOUT my consent which is crazy considering I had 3 weeks left to use the unit.

SHAMSA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tavia J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

MARCIA M.  |  Overall Experience 
Clasificación:
1.0

The staff at this location is very poorly trained in customer service. They never return phone call , never ask you if it's ok to be placed on hold. They don't call about late payment but will lock your unit right away. I wish I would have never leased here!!!!!

travis s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

freddia m.  |  First Impressions 
Clasificación:
1.0

They seem unorganized , who ever the leader is he needs to be retrained. Whatever it is he needs to go … I had to stand on line for a whole hour while they search fir Box trucks

DASHON T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David S.  |  First Impressions 
Clasificación:
3.0

I was not initially aware of policy of no move in after hours so I had to extend my uhual reservations (with associated costs) to reschedule my move in of things into the storage unit. Prior to arriving that evening I tried to call the office to make sure I would be able to move in at that time but there was no answer on the phone after multiple attempts. This cost me $60 in additional fees from having to extend my uhual truck rental.

Samuel S.  |  First Impressions 
Clasificación:
1.0

Never received the truck y'all were overbooked very unprofessional just sitting talking not letting anyone know what's going on until I actually spoke up asking what the problem was because my pick up is 2 and I have to be at work at 4 asked if there was a sister company that had any and the sons was I don't think so probably not they were waiting on people to bring back trucks that were late I asked if I was getting a refund and the response was 50% I said no 100% because it's not my fault there's no trucks in the time I paid for. Very dissatisfied will not use again.

Evangeline I.  |  Online Move In 
Clasificación:
5.0

Smooth

TONY J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B.  |  Overall Experience 
Clasificación:
5.0

Keep up the Excellent work

WALTER J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LONNIE D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Myiesha J.  |  Overall Experience 
Clasificación:
5.0

Thanks for being so friendly and professional. I never had a problem withmy things being in storage.

Kecia B.  |  Overall Experience 
Clasificación:
5.0

Everything was great just needed a larger unit and a cheaper price for the units. With so many people needing storage space today all units can sell faster at a cheaper rate.

CAROLYN M.  |  First Impressions 
Clasificación:
2.0

Reason for low grade is everytime I called I would immediately be put on hold and no one would come back and answer. Samething happened 3 times in a row. I believe the problem is not having anyone to answer calls. Calls are being answered by front desk while they are also trying to take care of walk in customers. Should hire people separate to answer phones.

Jamie D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbert P.  |  First Impressions 
Clasificación:
1.0

A lock was placed on my unit without me being advised about it so, when I attempted to open it I could not and had to wait over 20 minutes due to their only being 2 people working on a extremely busy Saturday!

Francine A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICIA H.  |  Overall Experience 
Clasificación:
5.0

We couldnt get into the doors to the right off the office if your facing the office from outside.

Karen B.  |  Online Move In 
Clasificación:
1.0

Customer service sucks

Mikala F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William B.  |  Overall Experience 
Clasificación:
4.0

The grounds need to be maintained.

faye v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY H.  |  Online Move In 
Clasificación:
4.0

Thank you for the free month!

Margie T.  |  Online Move In 
Clasificación:
2.0

The reasons for the low score: 1. The access hours should be until 10:00 PM like other storage facilities. Just because one person disobeyed the rules doesn't mean that the hours should have been changed for everyone. 2. I do not appreciate receiving a phone call every month from your staff to remind me that my due date is coming up. This is child's play and I do not appreciate it. As a customer, I signed a contract agreeing to pay our bill by a certain date, and if I don't, there are late fees and other measures in place that I must adhere to in order to keep my account active. I don't need to reminder phone calls. Just follow the contract. 3. An emergency contact should not be required to rent a unit. At the beginning of the pandemic, I lost my job, therefore, understandably, I was three or four days late in paying my bill a couple of times. However, each time, as punishment, a letter was sent to my emergency contact informing them of my lateness. Emergency contacts should only be used in the event of an emergency, not because I'm a few days late making my payment! Overall, I do not agree with the way business is conducted at the Avondale U-Haul Storage. Until this location gets new management, I will not recommend this place to anyone.

Rainy L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelly H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Allison H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JB J.  |  First Impressions 
Clasificación:
5.0

Uhaul facilities have been a lifesaver to me in my time of need

Jackie H.  |  First Impressions 
Clasificación:
5.0

My only comment is that the lock was not inside the unit as the instructions stated.

Maria S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Darell F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Neccia M.  |  First Impressions 
Clasificación:
3.0

I don't complain about much...BUT!!! I reserved a 'Climax Control Storage Unit. I was given a "RESERVATION NUMBER ON-LINE." I traveled from Boston to Georgia. When reached Uhaul Storage of Avondale I was told that the last climax control unit was given away that morning. Now that's DISTURBING with FALSE PRETENSE!!! My family was exhausted, tired and wanted to complete our temporary move. I have come to the conclusion that Uhaul "bets on that once the customer is there will take what's available. To which at that moment I had to accept. "Business for you, INCONSIDERATE for me the customer!!!"

Valerie B.  |  First Impressions 
Clasificación:
3.0

I only said average because unit’s wasn’t big enough for my furniture

Wendallyn B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

karen h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tobious A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rena w.  |  First Impressions 
Clasificación:
5.0

I am a pleased with my service and storage

Charis C.  |  Overall Experience 
Clasificación:
5.0

I especially liked the ladies who clean the storages , very pleasant woman and greeted me with a helpful tone.

Walter P.  |  Overall Experience 
Clasificación:
5.0

Thx for all your help.

chris p.  |  Overall Experience 
Clasificación:
5.0

Very good service polite staff very professional

Wilma D.  |  First Impressions 
Clasificación:
5.0

Everyone was friendly and well trained. They all need a raise!

TANAYASIA A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dana B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

SYLVIANA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty G.  |  First Impressions 
Clasificación:
2.0

There is trash everywhere on the ground at the two loading dock areas. There are no trash cans insight for customers to use and the staff doesn't take pride in the workplace enough to pick it up. There are too many staff member cars parked near the loading docks. Uhaul trucks and vans are often left parked by loading docks for days. One was even full of rotting trash that smelled bad. Every time I wanted to load or unload items it was difficult to find a spot under the roof area of the loading dock

Ronald T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Charis C.  |  First Impressions 
Clasificación:
3.0

The people I came in contact with are all smartALex'ses.... Wouldn't want to be friends but great business esss partners .......

amanda d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana B.  |  First Impressions 
Clasificación:
2.0

The management staff is very rude! Take too long to assist customers. Nasty attitudes! ALL OF THEM

Stephanie A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

GWENITA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

allan t.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

eric W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

crystal B.  |  Overall Experience 
Clasificación:
1.0

So many issues. Took months to get issues resolved, and seemilngly lack of process awareness across the board. Last day being overcharged for renting a truck after utilizing storage facility for 2 years was the final straw. I didn't even utilize the truck for a full 8 hours and was charged for 2 days, that made no sense. Regular customer service helped with that matter, however the employee at the site was not helpful at all. Hopefully the new management can pull it together.

Mayshonna B.  |  Overall Experience 
Clasificación:
5.0

Professional and courteous,never had an issue,storage of vehicle was priced right,thx you guys!

Joel H.  |  Overall Experience 
Clasificación:
3.0

Dyonn if I'm not mistaken the manger, made my experience with uhual much better. He has great customer service skills, and goes above and beyond to make sure you're taken care of. My previous experiences has been horrible, I was disrespected by the older manager who is a woman I do not recall her name, she has horrible customer service skills and is extremely rude I'm surprised she is in the position that she is in. I told myself I would never use uhual again. However I am happy they have someone such as Dyonn working at this location who actually listens to the customers concerns and can do their job well.

Annnaie F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawanshe A.  |  Overall Experience 
Clasificación:
4.0

Love the facility and the ease of checking in online. However, instructions regarding how to access the facility were not clear. I needed to "check-in" first before using the keypad to access the facility. Also, it was after hours and no information was provided to indicate that I would need a 24-hour access card. Thankfully, there were other customers in the building at the time of my move in, otherwise I would have been stranded outside in the cold.

Joy C.  |  Online Move In 
Clasificación:
5.0

Everything was awesome and set up for me to move in Thank you for the awesome customer service !

SHAUNEIKA R.  |  First Impressions 
Clasificación:
5.0

Manager Jarvin ( l think was his name) was very nice and informative. On my return of the truck Gyles was very helpful also.l liked seeing everything clean and shining and in place. Love the hours and truck and storage space clean,Will recommend this place to other.

JENNIFER H.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Donna L.  |  First Impressions 
Clasificación:
1.0

I ended up not using any UHAUL services, this time around. I demanded a refund, actually. I reserved a storage unit and truck 3 weeks in advance. Went to check on the unit 1 day before moving, and was sent on a wild goose chase to 3 different UHAUL facilities before being so emotionally drained, I ended up in tears at the last facility (the "new guy" didn't know what he was doing and kept insisting that he didn't have the storage unit I needed until I burst into tears and he FINALLY went to get someone that knew what they were doing). I will never ever use Uhaul again after this experience. I come from a military background, and have used Uhaul my entire life, and will strongly urge my family to never use you all ever again either. Extra Space Storage is a much better company. They have 5 star reviews on google, the lady there was SO SWEET to me. Clean facilities. I called them the morning of my move, told them about my Uhaul experience and they took care of me right away. Cheaper units as well. I know Uhaul won't care that one person and her family doesn't use their services, but the peace of mind of dealing with a company and people that treat you well makes a world of difference for me. Be well.

Jordan B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ELLA J.  |  Overall Experience 
Clasificación:
5.0

Outstanding service on all levels. Very clean. Very safe/secure/convenient.

James S.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Imanuel T.  |  Overall Experience 
Clasificación:
2.0

Everything was great but the 1 month free storage was never given to me which was frustrating.

Kiran P.  |  Overall Experience 
Clasificación:
5.0

I want to thank the Uhaul company for taking care of my items

Enease H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Novella R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy P.  |  First Impressions 
Clasificación:
5.0

The staff members could be more professional

SURENE M.  |  Overall Experience 
Clasificación:
5.0

Amazing staff. Ready and willing to assist in all ways. Answered all questions. I will always recommend this location!

Deshawna W.  |  First Impressions 
Clasificación:
1.0

After having the unit for a month, I paid for the next month but was blessed with a home two days after paying for October abd was told that I could not any of my money back after paying cor a month and using two days. I will never forget or use Uhaul again.

Pam O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jocelyn S.  |  Overall Experience 
Clasificación:
2.0

I was humiliated by a supervisor of yours because I let down unit door to just change a blouse which was quick, she was a few units down talking to three other people, sounded as if she was training one of them, she stated three times that she can evict me and stated a lie that I've been coming there at night. Is this what we do to each other, I've never been there at night and whoever was with her thought it was so funny laughing twice when I mentioned I was put out and I'm Homeless, the mind set some folks have I try not to understand cause that wasn't right at all, I was using unit 1946 which I moved out was too humiliated to stay! Bless

Melody W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dezmon B.  |  First Impressions 
Clasificación:
2.0

Why do I keep getting charged for things that I am not using? I was charged for a lock that I paid for the month before. I was charged for a unit the MONTH after I cleaned it out and the facility put a lock on it. Just say yall extort people and let it be that. No need to pretend that this company cares about people.

Deborah O.  |  First Impressions 
Clasificación:
2.0

To be honest, I have to answer the questions you asked in the way that I did. What you didn't ask was: Did my acces card ever work in 3 1/2 years? Answer: No. Did my code ever work in 3 1/2 years? Answer: No. Did an alarm sound every time I entered my space? Answer: Yes. Was the place UNDER-staffed (by mostly friendly people)? Answer: Yes. Did your website work when trying to move out? Answer: No. After calling Uhaul directly, did it solve the problem? Answer: No. Did you receive a bill and a phone call saying I owed even after having called Uhaul to move out? Answer: Yes! Your leading questions do not help your facility get better. Ask more comprehensive questions and you might get a better facility. That's why the poor rating.

Ameenah K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

cagney S.  |  First Impressions 
Clasificación:
4.0

My only issue is that it is difficult to access the unit during the week with my with schedule and weekend hours are too short.

Lynnette W.  |  Overall Experience 
Clasificación:
5.0

The GM is the best

Laverne R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yacine D.  |  Overall Experience 
Clasificación:
5.0

No problems - which is exactly what I was looking for.

William D.  |  Overall Experience 
Clasificación:
5.0

The GM Dyonn was amazing. Very helpful and knowledgeable, and a pleasure to do business with. Will be coming to this location for any and all of our moving and or storage needs just to be helped by him!

Anthony P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cleopatra S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diedrell B.  |  First Impressions 
Clasificación:
5.0

the manager and staff are always super nice and helpful. I'm always in and out when I need to stop into the office and it's always a great experience

Chenoa A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H.  |  Overall Experience 
Clasificación:
5.0

Dyon and his staff are great!

Natalie T.  |  Overall Experience 
Clasificación:
1.0

My experience was absolutely horrible. The staff was very unprofessional. I was told I had 24 hr access & then was locked out the facility for a whole hour. There are no emergency numbers to contact management. I've never experience this with Uhaul before but yesterday was a complete disaster!

Janea H.  |  First Impressions 
Clasificación:
5.0

I wanted to look at several sizes and was allowed to do so. I appreciate that

Nicole H.  |  Online Move In 
Clasificación:
5.0

Great job. It was a very good decision

Victor S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C.  |  First Impressions 
Clasificación:
4.0

The facility and staff were very nice. I did not like waiting an hour in line when I, and most of the others, made reservations. I also did not appreciate the staff taking care of those without reservations first. Other than that, The owner/GM was super nice, and the facility was clean and comfortable.

Allen S.  |  First Impressions 
Clasificación:
5.0

Very helpful and professional staff

Addum y.  |  Overall Experience 
Clasificación:
5.0

The guys was great, wonderful customer service. In these time you don't receive a lot of good customer service but I received great service. Thanks for being a good part of my day.

Rickey B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany W.  |  First Impressions 
Clasificación:
5.0

Gracias

Dorothy S.  |  First Impressions 
Clasificación:
5.0

Customer service was superb

Kimberly W.  |  Overall Experience 
Clasificación:
2.0

Service was overall good, but wait time was 45min to a hour from the point of arrival and getting the access card to my storage unit. The line was growing and customers were becoming extremely impatient, as only one person was working the main desk. The young man did an excellent job by remaining professional and managing the disgruntled customers. He was conductBig business between 2 POS stations at once, to try to keep the line moving. To add insult to injury, the POS was acting up and he had to manually key in payment details. In a huge facility there was no one willing to help out or any back up available, although the line was long and steadily growing . If I hadn't had movers scheduled to arrive, I would have gone to another facility. The wait time is always long and there seems to only be one person scheduled, even before the pandemic this was my experience. About 2 years ago I had previously used this storage location to store some items and unfortunately had the same experience. A manager never jumped in to assist or even approach their customers to say we apologize for the wait and this is after a customer demanded to speak with the manager, I never saw the manager came and they sent a message to the customer via the ear communications system.

torria b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michalea B.  |  Overall Experience 
Clasificación:
5.0

I appreciate the fact that all my goods was there and the friendly staff assisting me at times of need.

russell t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dannica K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Doris T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yashica P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonita B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

micheal r.  |  Overall Experience 
Clasificación:
5.0

Thank you!! Been using the storage on and off 3 years

Darrion C.  |  First Impressions 
Clasificación:
1.0

We moved our vehicle out at night and called customer service the next day and were told we were checked out. The following month our card was charged and the location refused to return our money!

danette b.  |  Overall Experience 
Clasificación:
5.0

I've never seen a facility as clean and comfortable as this one. Exceptional!

Peter D.  |  Overall Experience 
Clasificación:
5.0

Excellent experience.

Marilyn T.  |  Overall Experience 
Clasificación:
5.0

everyone at this facility is kind, smart, and happy with their job

Donald S.  |  Overall Experience 
Clasificación:
5.0

The staff is friendly great customer service. I will recommend this u- haul store to my friends.

Ulysses G.  |  Overall Experience 
Clasificación:
5.0

The staff was extremely knowledgeable, friendly, and helpful. All questions were answered thoroughly to my satisfaction. I'll definitely recommend this location to family and friends.

Eddie B.  |  First Impressions 
Clasificación:
5.0

Very Professional !

Kimberly S.  |  First Impressions 
Clasificación:
5.0

Great customer service to me and Someone who came with me

Kelly J.  |  First Impressions 
Clasificación:
5.0

The Memorial drive location really surprised me due to its location and area. I was very impressed.

Dekia A.  |  Overall Experience 
Clasificación:
5.0

excellent facility and staff

JAMES C.  |  Overall Experience 
Clasificación:
5.0

Very good customer service even when systems were down

MAURICE H.  |  First Impressions 
Clasificación:
5.0

Great place to rent from

Arno B.  |  Overall Experience 
Clasificación:
5.0

MR. DYONN WAS VERY VERY HELPFUL IN EVERY AREA. HE IS A EXCELLENT MANAGER.

Nathan J.  |  Overall Experience 
Clasificación:
4.0

Sasha was a great help. She made my move in a smooth as possible. S

Germani S.  |  First Impressions 
Clasificación:
5.0

The staff at this uhaul was amazing! Top of the line customer service, always friendly and helpful!!!

Taylor R.  |  Overall Experience 
Clasificación:
5.0

Good guy!

Ervin M.  |  First Impressions 
Clasificación:
3.0

Wait times in line for help are insane at times. There was quite a lot of trash and discarded mattresses just left in the hallway.

Kayt W.  |  Overall Experience 
Clasificación:
5.0

They are always so helpful an nice!! Customer service is awesome!! Good job guys!!

Shirley F.  |  Overall Experience 
Clasificación:
5.0

The only drawback was the closing time, which was often difficult for me.

Anna W.  |  Overall Experience 
Clasificación:
1.0

In 2018 I fell behind on payments and was facing auction. paid the balance in full.(12/1/18) When I went to retrieve my items a few weeks ago, the lock had been changed and boxes had been gone thru.

mary m.  |  Overall Experience 
Clasificación:
4.0

Very Nice Staff at this location.... The rest of my trip from start to the point to storage was a nightmare! I would not at this time recommend Uhaul to no one.

Shannon A.  |  First Impressions 
Clasificación:
5.0

I always get great service at this location

Derrick R.  |  First Impressions 
Clasificación:
5.0

Great service.

Inez H.  |  Overall Experience 
Clasificación:
5.0

Quick, easy experience and helpful employees

rebekah h.  |  First Impressions 
Clasificación:
4.0

Thanks!!!

Tameka M.  |  Overall Experience 
Clasificación:
4.0

Professional and very friendly staff. Clean facility. I was impressed.

Diane E.  |  First Impressions 
Clasificación:
5.0

The young lady that waited on us was very knowledgeable and concern with our needs. It would be a pity to allow a talent such as she possess to go unsurfaced in whatever she endeavors. Gracias

Tsegaye M.  |  Overall Experience 
Clasificación:
5.0

My experience was great with the staff. Everyone was great from the counter person to the person who gave me my truck, and did the return.

YOLANDA A.  |  First Impressions 
Clasificación:
2.0

Well we were giving on truck and when we took the truck back they said we owe for gas but the lady that gave us the truck did no put it in that she gave us another turck

Kimberly W.  |  First Impressions 
Clasificación:
1.0

The building reeked of mildew where my unit was located. The staff was very negligent because they allowed someone access to my unit without my permission. My things were stolen.

denita m.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Terrance B.  |  First Impressions 
Clasificación:
4.0

The pace for service was extremely slow especially in the morning. When I made it to a representative, his customer service was remarkable. He was patient, kind, and attentive towards my demands.

Bianca L.  |  First Impressions 
Clasificación:
5.0

Very friendly staff took time to explain the process.

Myrtice H.  |  First Impressions 
Clasificación:
5.0

Everyone was real friendly & Nice

jackie p.  |  First Impressions 
Clasificación:
5.0

The staff was always helpful and nice. It was a pleasant experience. Thanks for everything!

Doris F.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly, professional, and helpful.

Tammara S.  |  First Impressions 
Clasificación:
5.0

We appreciate all the services storage, and truck rental, was reasonable price and we will continue to do business with you all anytime we need it!!! Thank You!!!!

Tonisheia C.  |  Overall Experience 
Clasificación:
5.0

The person helping me was very well organized and knowledgable.

Charlotte L.  |  First Impressions 
Clasificación:
5.0

Excellent service

Treavous W.  |  First Impressions 
Clasificación:
5.0

The service that I receive from all the ladies that work on Saturday was exceptional they were very down to earth and very understanding job well done

Derrick J.  |  Overall Experience 
Clasificación:
3.0

n/a

Nicollette C.  |  Overall Experience 
Clasificación:
5.0

Gracias

Ernest J.  |  Overall Experience 
Clasificación:
3.0

My overall experience with U-Haul at this location was a great experience. The only thing I would suggest is getting providing more customer service experience to Racquet Johnson. She was very rude!

Haseena M.  |  Overall Experience 
Clasificación:
2.0

Uhaul Box arrived but I was not called about it. It required a trip by my wife to find out. Once there nobody could assist beyond what the computer said. But, thankfully Trey the Uhaul Box handled it.

jay l.  |  Overall Experience 
Clasificación:
5.0

none

marian c.  |  Overall Experience 
Clasificación:
5.0

Staff very helpful and pleasant. Good experience overall. I am glad I contacted your company for service.

Forrest H.  |  First Impressions 
Clasificación:
1.0

It was bad, but I needed a storage unit. No one greeted me upon arrival an 2 workers were standing behind the counter doing nothing an they greeted other customers who came in after me.

leronte b.  |  First Impressions 
Clasificación:
5.0

Great service

KI W.  |  Overall Experience 
Clasificación:
1.0

Trey provided excellent customer service onsite. Called serveral times in the past, placed on HOLD for long periods of time by older female on the phone. Agent could not answer any of my questions.

rhonda h.  |  Overall Experience 
Clasificación:
5.0

We were very pleased with the storage facility and especially the U-HAUL Staff. The manager was very helpful in our move out.

Julie H.  |  Overall Experience 
Clasificación:
5.0

Everyone was courteous and professional.

cameron l.  |  Overall Experience 
Clasificación:
4.0

I gave a 4 because it wasn't until after I moved and a few days after I realized I could have gotten reimbursed for the lost of a whole big box of footwear that was completely ruin. Upset customer!!!

Kimberly B.  |  Overall Experience 
Clasificación:
5.0

I satisfied..

denita m.  |  First Impressions 
Clasificación:
5.0

The units were isolated and a bit scary

Mary M.  |  Overall Experience 
Clasificación:
5.0

Very easy to use! I had a great exprience.

Bonnie T.  |  Overall Experience 
Clasificación:
1.0

Worst customer service experience I have had in years.

Stacie K.  |  First Impressions 
Clasificación:
1.0

My U-box was dropped off in a random location because my delivery instructions that I left on my order and with the dispatcher were ignored. There were many issues involving my drop off.

Jennifer G.  |  Overall Experience 
Clasificación:
5.0

Kudos staff were knowledgeable and very pleasant, the equipment was a problem the 1st truck had a flat and the actual mileage was hundreds of miles off from the records.Getting a 2nd truck held us up!

milton s.  |  First Impressions 
Clasificación:
5.0

Was very comfortable placing my items in UHAUL’s facility after being robbed at Self Storage( inside job ) I was afraid to use another because Insurance I paid for didn’t cover my loss, Thank you

Melody W.  |  Overall Experience 
Clasificación:
4.0

The staff was very helpful.

shunta l.  |  Overall Experience 
Clasificación:
5.0

The staff was very attentive to the customerr, very helpful an made the move easier.Be glad to tell others of this clean location

Edward G.  |  First Impressions 
Clasificación:
5.0

Great

elliott a.  |  Overall Experience 
Clasificación:
1.0

Not satisfied with service. Will plan on moving ASAP

Jholar F.  |  Overall Experience 
Clasificación:
5.0

Great Service!!!!

Tonisheia C.  |  First Impressions 
Clasificación:
5.0

Mr Dyonn the manager was great his mutil- tasking was awesome everyone was friendly and very helpful.

gale l.  |  First Impressions 
Clasificación:
1.0

They some dirty people

martina m.  |  Overall Experience 
Clasificación:
2.0

I would not recommend this facility because every time I encountered the staff they were rude and seemed bothered if asked a question. I was also told I would receive a free months rent which never ha

Jamie C.  |  Overall Experience 
Clasificación:
5.0

Even the bathroom was cleaned all the time.

Tiffany R.  |  Overall Experience 
Clasificación:
5.0

I used U-Haul Storage Boxes and they worked out GOOD FOR ME. The staff was GREAT. Very accommodating and attentive service . THANKS Latoya and Simone

Mescheryl A.  |  Overall Experience 
Clasificación:
5.0

They took care of me really nice thank you

frank b.  |  Overall Experience 
Clasificación:
3.0

Disappointed about the bugs ! Overall thank you , God bless !

kannesha R.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly. Everything worked as they wxplained and I had no issues with product I needed assistance with.

Vasileke G.  |  Overall Experience 
Clasificación:
1.0

My billing cycle ends on the 18th of each month. I ended my contract on 11/8/18. I was not credited the balance of my payment and I have reached out to staff several times with no response.

Michelle S.  |  Overall Experience 
Clasificación:
1.0

HORRIBLE! THEY LIED TO ME! When I and initially made my reservation, they told me that I would be receiving a storage Room that would be free for the 1st MONTH They also told me to pick up the truck

sherley s. | Reservación
Clasificación:
5.0

Johanna was amazing and extremely helpful.

maxime p.  |  Overall Experience 
Clasificación:
5.0

Ms Latonya and the General Manager Mr. Hill were fantastic they handle issues as a team and keep it moving I would use them again for sure last but not least they both are great eye candy thanks

Derrick R.  |  Overall Experience 
Clasificación:
1.0

Reservation was not accurate, truck available at different location then told. lied to about free months rent for storage. Charged $200 for dropping off at original location I was told

Jamie C. | Reservación
Clasificación:
1.0

We had a reservation to store a 40' RV. Oh made it by talking directly to the Avondale store. Upon arrival was told they could not accommodate me

stan m. | Reservación
Clasificación:
2.0

Very sarcastic and dry. Do not have a welcoming demeanor.

Karen W. | Reservación
Clasificación:
5.0

I love the employees

Tiffany F. | Reservación
Clasificación:
2.0

This uhaul was very disorganized, and nobody had my Ubox pulled when it was requested. And did not talk to the ubox employees about it at all had to come back 2x . GM name is Simone not helpful at all

Cecilia S.  |  Overall Experience 
Clasificación:
1.0

200 characters are not enough. It took over 3 hours to set up the delivery on site, and when I eventually picked up the box in atl after we were told it was lost, it was put on the trailer backwards.

NICK C.  |  Overall Experience 
Clasificación:
1.0

Horrible

Sade C.  |  Overall Experience 
Clasificación:
5.0

I was extremely pleased.The unit was spacious,clean and very well lit.I would definitely recommend U-Haul.

Sheila M.  |  Overall Experience 
Clasificación:
5.0

I would love it if Uhaul would take a day or two off my service tab...lol...but yes thank you. I will be using Uhaul in the future...

Marco r.  |  Overall Experience 
Clasificación:
4.0

Very prompt service

Eric H.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful!!!

Rex S.  |  Overall Experience 
Clasificación:
2.0

Staff was rude and unprofessional. I was rushed to get my furniture in the unit because the staff wanted to leave before the store closed.

Tiwana M. | Reservación
Clasificación:
5.0

Management and staff at uhaul avondale always were professional and friendly. They answered all my questions and concerns each time and always gave great customer service.

Barbara R.  |  Overall Experience 
Clasificación:
1.0

I've left 4 messages for someone from the Memorial Drive, Avondale, Ga to call me back regarding the availability of a storage unit and no one has called me back. This is so irresponsible.

donna l. | Reservación
Clasificación:
5.0

very professional

Bruce M.  |  Overall Experience 
Clasificación:
5.0

excellence

Carla E.  |  Overall Experience 
Clasificación:
5.0

The UPODS were very convenient. The spot we wanted to store them in on our property was difficult to get to, so it was great that Uhaul has the ability to deliver the UPODS on a little forklift.

Paige S.  |  Overall Experience 
Clasificación:
5.0

Love love love the service. Wish all business were like this one. Customer service was the absolute best

Shena C. | Reservación
Clasificación:
4.0

The employee that dropped off my U-boxes and picked them up was very kind and helpful, and she did a good job to communicate times with me.

Maggie M.  |  Overall Experience 
Clasificación:
1.0

You suck and I will let everybody know you do not keep people things for 10 months and not let them know that so therefore you suck and everybody will know

cynthia d.  |  Overall Experience 
Clasificación:
5.0

All went well.

Guy B. | Reservación
Clasificación:
3.0

Sometimes personal playful interactions between employees cause extended waiting periods for customers

EDWARD P.  |  Overall Experience 
Clasificación:
5.0

Simone is awesome!!!

AYRICA W.  |  Overall Experience 
Clasificación:
4.0

Hard working staff and very good with attentiveness with customers

Jeffrey C. | Reservación
Clasificación:
2.0

Nah

Alexander M.  |  Overall Experience 
Clasificación:
5.0

I never visited the facility but im sure it was operating well. The delivery driver was friendly, helpful & on time for the delivery and pickup.

jonathan s.  |  Overall Experience 
Clasificación:
5.0

Excelente

Amanda M.  |  Overall Experience 
Clasificación:
1.0

Frankly I would like a refund on my whole experience moving out at the facility in Decatur Georgia 08/04/2018. Two people helped me, a young lady name Jacqueline and a young man named Trey.

travis r.  |  Overall Experience 
Clasificación:
5.0

My experience was very pleasant and professional.

Michael B.  |  Overall Experience 
Clasificación:
5.0

Nice workers

gregory g.  |  Overall Experience 
Clasificación:
5.0

The asst manager was a great help with my storage even when it was close to closing and computer was messing up she was still Patient

Michelle B. | Reservación
Clasificación:
5.0

LeToya is a professional - delivers and picks up on time, keeping us well informed. ¡Gracias!

Peggy A.  |  Overall Experience 
Clasificación:
5.0

Staff was very pleasant and helpful.

Patricia P. | Reservación
Clasificación:
5.0

Excelente

sonya y. | Reservación
Clasificación:
4.0

The service was just great

Diguens D.  |  Overall Experience 
Clasificación:
1.0

Extremely poor communication. Could not find my U-box. Was then overcharged for U-box storage and the manager has yet to reach out despite repeated attempts at contacting the branch.

Erin C.  |  Overall Experience 
Clasificación:
2.0

I never used the storage facility just the Ubox service, I was moving locally from one address to another. There was so much confusion and disorganization, from being connected to the wrong department

Tyrone H.  |  Overall Experience 
Clasificación:
4.0

Not at this time.

TONETTE P.  |  Overall Experience 
Clasificación:
5.0

N/C

Ry'ann I.  |  Overall Experience 
Clasificación:
1.0

The worst moving experience. Hundreds of dollars wasted due to late drivers, overcharges on rental and services, lack of communication, and misinformation. Will never use u-box service again!

Anita a.  |  Overall Experience 
Clasificación:
3.0

The girl messed up my order and charged me a lock and it took a few trys to get my refund but eventually I did

Tiffany C.  |  Overall Experience 
Clasificación:
3.0

Staff wasn't really friendly and didn't communicate storage hours vs. office hours effectively.

Nana A.  |  Overall Experience 
Clasificación:
5.0

Pleasant staff convenient clean

Lisa S.  |  Overall Experience 
Clasificación:
1.0

Worst experience of my life. Currently exploring CC dispute and/or legal actions. Completely disgusted and can say you have not only lost my biz, but every family and friend I know. Just Awful!

jeff r.  |  Overall Experience 
Clasificación:
5.0

Diamond was excellent and incredibly flexible for the times that worked for me; absolutely wonderful to work with.

Sheila L.  |  Overall Experience 
Clasificación:
1.0

Closing out our storage unit was a FIASCO. We will be reporting our experience to the corporate office.

Thomas J.  |  Overall Experience 
Clasificación:
5.0

All my items were delivered safely and securely. Not a single thing broke in my very stuffed UBox. Pleased with the service.

James J.  |  Overall Experience 
Clasificación:
4.0

The storage unit was very clean and well maintained.

Laura C.  |  Overall Experience 
Clasificación:
5.0

Love the service

Russell T.  |  Overall Experience 
Clasificación:
4.0

Good.

ariana r.  |  Overall Experience 
Clasificación:
3.0

No one is in a rush there to serve the client .

Catriona L.  |  Overall Experience 
Clasificación:
5.0

Very friendly, helpful and professional.

Linda N.  |  Overall Experience 
Clasificación:
1.0

Uhaul opens at 9am on Sundays and the key holder didn't decide to show up until 10:30am leaving myself, other customers, and 2 employees outside waiting for an hour & a half. Very unprofessional

SHANA C.  |  Overall Experience 
Clasificación:
5.0

I was wanting to know since I cleaned out the storage two weeks earlier will they prorate the amount of the rent since I moved early.

stacey g.  |  Overall Experience 
Clasificación:
5.0

Simone is amazing. Excellent customer service and professionalism.

sherrika p.  |  Overall Experience 
Clasificación:
5.0

My entire experience with Manager Simone Hill at Uhaul Moving & Storage at Avondale has been beyond "Excellent"!!! Simone is very professional & I highly recommend this location #greatcustomerservice

tracey h.  |  Overall Experience 
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