Customer Reviews for U-Haul Moving & Storage of Avondale

3,287 comentarios

3653 Memorial Dr   Decatur, GA 30032

(404) 286-9752

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(404) 286-9752

3653 Memorial Dr
Decatur, GA 30032

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Customer service was great and climate control is a must for storage of items.

TONY J.  |  Overall Experience 
Clasificación:
3.0

I USED THIS U-HAUL FACILITY FOR 4+ YEARS AND HAVING TO DEAL WITH THAT ANNOYING ALARM EVERY TIME I OPEN MY UNITS WAS BEYOND RIDICULOUS! I made SEVERAL complaints and I was told the SAME ole excuse that U-Haul/the system mixed up my account with another renter and the engineers were working to fix it...FOR FOUR YEARS! C'mon!

Oluwaseun A.  |  Overall Experience 
Clasificación:
5.0

I will be back it was clean and I didn’t have a problem with anything thank you again

Shoundricka T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ilicia R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenda A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Deanna H.  |  Overall Experience 
Clasificación:
1.0

The manager was unprofessional he gave my paperwork my key and everything else to someone that accompanied me not one time did he even speak to me and the storage manager is obviously a drug attic thief that kept putting a lock on my unit even though my storage was paid and the day I came to move out neither manager was there and we had to pay $150 for a locksmith to cut the lock off my unit because they never gave me a key very unprofessional A lot of my things were missing and it cost me money just to get my items stolen from me sentimental items that can never be replaced are gone my washer was stolen and a bunch of my daughters clothing and shoes I would never use this facility again probably not U-Haul. Because I tried to complain and no one did anything!

Daphne C.  |  Overall Experience 
Clasificación:
5.0

Mrs Aretha was very helpful and nice she showed me how to get to the storage and it was very clean and I think she deserves 10 star rating for the attitude and courtesy she shows towards customers

DERRICK N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

alicia b.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Willie B.  |  Overall Experience 
Clasificación:
3.0

Aretha in custodial services provided EXCEPTIONAL customer service. Very friendly and responsive. Extremely rare to find a person in the industry with such positive attitude. Manager stated that access hours were cut due to crime in the storage unit after dark. Not Good!

Terry S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jasmine t.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Wanda B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROYSTON R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucretia T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

brigitte e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIUS B.  |  Overall Experience 
Clasificación:
3.0

I did have a problem where i hade a reservation for a hand dolley but when i got there i was told they did not have one. that set me back 45 mins on my move. i had to wake up a relative to use his. other than that, everything else was good.

James M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BESSIE C.  |  First Impressions 
Clasificación:
5.0

Very clean facility. Very professional agents. Reba is excellent.

LETITIA H.  |  First Impressions 
Clasificación:
5.0

Day staff very customer friendly.But no evening staff a day if they were not too friendly.

eslin m.  |  First Impressions 
Clasificación:
5.0

Everyone at this facility was more than helpful they were kind and readily provided professional advice, information and assistance. Thanks Decatur Uhaul!

Patricia R.  |  Overall Experience 
Clasificación:
1.0

I would not recommend this facility to anybody. Because there Computer System is not working right and keeps overcharging me. As also keeps charging me for a lock, which I had not purchased from them....and nobody could get the mix up straight. So they still own me money....and when I moved out of there because of the unprofessional situation I still had to pay for that full month !!! I'm very frustrated with the way that happened and I still want my money back....I have been coming to that facility for 2 weeks now just about every day trying to find a solution to get my money back. So I was hoping to solve the dispute.....but no luck !

Rita C.  |  Overall Experience 
Clasificación:
3.0

Well, I rented my unit a week early and it was the last unit at the time. When I moved and got to what was supposed to be my unit, it was a lock on it that I didn't put there. The staff thought maybe they were the ones who put it on to preserve the integrity of my purchase, but come to find out they actually rented my unit to someone else. Imagine how unnerving that was with almost everything you own in the back of U-Haul that time was winding down on. Luckily there was a unit that had just been vacated and I was able to get it, but what if it wasn't one available? I'm supposed to talk to management about compensation and resolution... I'll let you know how it goes.

JUSTIN L.  |  First Impressions 
Clasificación:
5.0

The facility was very clean and the staff was exceedingly professional!

Zorn W.  |  First Impressions 
Clasificación:
3.0

The only thing i was unhappy. Customee service is slow. You need two people at all times to help customers. Waiting in line was too long.

Nancy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan H.  |  Online Move In 
Clasificación:
5.0

The manager was great.

Billy Joe W.  |  First Impressions 
Clasificación:
5.0

I had a very bad experience in Ohio picking up my truck and the ride down to GA was very difficult and tiring. Moving my things into this storage facility made everything all better. I really appreciated the site Manager and she really helped me get settled with no problems whatsoever. Even the gentleman who checked in my truck was friendly and very helpful.

Yvonne H.  |  First Impressions 
Clasificación:
5.0

No fuss. Perfect service

Philip N.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

TAMMY H.  |  Overall Experience 
Clasificación:
1.0

They were not willing to work with me with payments ,, I was suffering with Covid and now my stuff was auctioned off for $9.37 smh that was my life n there things I could never get bk

Monica J.  |  Overall Experience 
Clasificación:
3.0

24 hour access door on left side never works.

CHARLES B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Who R.  |  First Impressions 
Clasificación:
5.0

I love how its weather climate, in the inside perfect.

Nicholas W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SHERMAN A.  |  First Impressions 
Clasificación:
5.0

The staff at this location were super helpful. I had a very bad experience at another U-Haul location last year and was skeptical about trying the service again. The ladies here helped me tremendously and changed my perception of the company.

Renata D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANDA G.  |  First Impressions 
Clasificación:
5.0

Safe, convenient, affordable.

Patricia R.  |  First Impressions 
Clasificación:
3.0

I have a drive up unit. The access to the unit is blocked by cubes parked in the very narrow area leading to my unit making it difficult to drive up to the unit by car let alone a truck. The unit was not clean.

Patricia M.  |  First Impressions 
Clasificación:
5.0

Everything was great.

Laquisha C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE T.  |  First Impressions 
Clasificación:
1.0

My experience with the company so far has been horrible.

Tierani J.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S.  |  First Impressions 
Clasificación:
1.0

The staff at this location is very poorly trained in customer service. They never return phone call , never ask you if it's ok to be placed on hold. They don't call about late payment but will lock your unit right away. I wish I would have never leased here!!!!!

travis s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

freddia m.  |  First Impressions 
Clasificación:
3.0

I was not initially aware of policy of no move in after hours so I had to extend my uhual reservations (with associated costs) to reschedule my move in of things into the storage unit. Prior to arriving that evening I tried to call the office to make sure I would be able to move in at that time but there was no answer on the phone after multiple attempts. This cost me $60 in additional fees from having to extend my uhual truck rental.

Samuel S.  |  First Impressions 
Clasificación:
1.0

Never received the truck y'all were overbooked very unprofessional just sitting talking not letting anyone know what's going on until I actually spoke up asking what the problem was because my pick up is 2 and I have to be at work at 4 asked if there was a sister company that had any and the sons was I don't think so probably not they were waiting on people to bring back trucks that were late I asked if I was getting a refund and the response was 50% I said no 100% because it's not my fault there's no trucks in the time I paid for. Very dissatisfied will not use again.

Evangeline I.  |  Online Move In 
Clasificación:
5.0

Smooth

TONY J.  |  First Impressions 
Clasificación:
5.0

Keep up the Excellent work

WALTER J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LONNIE D.  |  First Impressions 
Clasificación:
5.0

Everything was great just needed a larger unit and a cheaper price for the units. With so many people needing storage space today all units can sell faster at a cheaper rate.

CAROLYN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbert P.  |  First Impressions 
Clasificación:
5.0

We couldnt get into the doors to the right off the office if your facing the office from outside.

Karen B.  |  Online Move In 
Clasificación:
1.0

Customer service sucks

Mikala F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Allison H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JB J.  |  First Impressions 
Clasificación:
5.0

Uhaul facilities have been a lifesaver to me in my time of need

Jackie H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Neccia M.  |  First Impressions 
Clasificación:
3.0

I don't complain about much...BUT!!! I reserved a 'Climax Control Storage Unit. I was given a "RESERVATION NUMBER ON-LINE." I traveled from Boston to Georgia. When reached Uhaul Storage of Avondale I was told that the last climax control unit was given away that morning. Now that's DISTURBING with FALSE PRETENSE!!! My family was exhausted, tired and wanted to complete our temporary move. I have come to the conclusion that Uhaul "bets on that once the customer is there will take what's available. To which at that moment I had to accept. "Business for you, INCONSIDERATE for me the customer!!!"

Valerie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rena w.  |  First Impressions 
Clasificación:
5.0

Very good service polite staff very professional

Wilma D.  |  First Impressions 
Clasificación:
5.0

Everyone was friendly and well trained. They all need a raise!

TANAYASIA A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SYLVIANA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty G.  |  First Impressions 
Clasificación:
3.0

The people I came in contact with are all smartALex'ses.... Wouldn't want to be friends but great business esss partners .......

amanda d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

eric W.  |  First Impressions 
Clasificación:
5.0

Manager Jarvin ( l think was his name) was very nice and informative. On my return of the truck Gyles was very helpful also.l liked seeing everything clean and shining and in place. Love the hours and truck and storage space clean,Will recommend this place to other.

JENNIFER H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy P.  |  First Impressions 
Clasificación:
5.0

Amazing staff. Ready and willing to assist in all ways. Answered all questions. I will always recommend this location!

Deshawna W.  |  First Impressions 
Clasificación:
5.0

The GM Dyonn was amazing. Very helpful and knowledgeable, and a pleasure to do business with. Will be coming to this location for any and all of our moving and or storage needs just to be helped by him!

Anthony P.  |  First Impressions 
Clasificación:
5.0

the manager and staff are always super nice and helpful. I'm always in and out when I need to stop into the office and it's always a great experience

Chenoa A.  |  First Impressions 
Clasificación:
5.0

I wanted to look at several sizes and was allowed to do so. I appreciate that

Nicole H.  |  Online Move In 
Clasificación:
4.0

The facility and staff were very nice. I did not like waiting an hour in line when I, and most of the others, made reservations. I also did not appreciate the staff taking care of those without reservations first. Other than that, The owner/GM was super nice, and the facility was clean and comfortable.

Allen S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany W.  |  First Impressions 
Clasificación:
5.0

Gracias

Dorothy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonita B.  |  First Impressions 
Clasificación:
5.0

Very good customer service even when systems were down

MAURICE H.  |  First Impressions 
Clasificación:
4.0

Very Nice Staff at this location.... The rest of my trip from start to the point to storage was a nightmare! I would not at this time recommend Uhaul to no one.

Shannon A.  |  First Impressions 
Clasificación:
5.0

Quick, easy experience and helpful employees

rebekah h.  |  First Impressions 
Clasificación:
4.0

Professional and very friendly staff. Clean facility. I was impressed.

Diane E.  |  First Impressions 
Clasificación:
5.0

My experience was great with the staff. Everyone was great from the counter person to the person who gave me my truck, and did the return.

YOLANDA A.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Terrance B.  |  First Impressions 
Clasificación:
5.0

The staff was very friendly, professional, and helpful.

Tammara S.  |  First Impressions 
Clasificación:
5.0

Mr Dyonn the manager was great his mutil- tasking was awesome everyone was friendly and very helpful.

gale l.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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