Comentarios del cliente para U-Haul Moving & Storage of Avondale

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Avondale

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Steven H. en

Grado:

Have another agent available during busy pickup times.

Lisa O. en

Grado:

El cliente no dejó un comentario.

Tonya C. en

Grado:

Every one that I came in contact with gave excellent service.

Jessie A. en

Grado:

When I arrived there were several people behind the desk. I had set everything up on my phone and was directed to show my key code and pick up my key. I saw that one employee was inputting information into the computer for a customer that had arrived before me. I proceeded to ask one of the other employees to retrieve my key. That employee referred me to stand in line and wait. I showed hime my phone and key code that said "SKIP THE LINE". he insisted I wait in line behind the other customer. During this exchange the third employee had left the desk to go outside. So I waited. Another customer came in after me to return a dolly. Third employee returned from outside and attended to this customer out of turn then went back outside. I re-read the instructions and they were clear that I could show an employee my key pickup code and be given a key immediately. After a 30 min wait, it was my turn with the employee behind the computer. I showed her my key code and she immediately handed me my key and said thank you. I paused to look at the other employee who refused to help me. He could not look me in the eye. I would very much like my comment to read to this group who was oblivious to the situation. I will be using a different location if I use Uhaul in the future.

John F. en

Grado:

El cliente no dejó un comentario.

Bianca Z. en

Grado:

El cliente no dejó un comentario.

Rohmane M. en

Grado:

El cliente no dejó un comentario.

Clifton K. en

Grado:

I disagree with the policy of requiring customers to use their personal devices to act as data entry systems for your company. I understand you need to take actions to ensure the survival of your company, but doing it at your customer's further expense is unconscionable.

Jozef S. en

Grado:

Do whet you’re doing ??

Taylor R. en

Grado:

The staff at this uhaul was amazing! Top of the line customer service, always friendly and helpful!!!

Michelle M. en

Grado:

there was a large hole inside the truck that presented a danger. When this was brought to staffs attention, they put a piece of cardboard over it. Cardboard does nothing over a 2 ft metal dip hole. Had we not been on a time crunch we would have cancelled. We are relieved that our crew (and belongings) were safe.

Carolyn H. en

Grado:

El cliente no dejó un comentario.

Gina H. en

Grado:

Turned truck in with no problem. The fact that I filled tank with gas which was a 1/4 tank more than what was in it when I got it, You would have thought they would not charge me the small fee for the 2 mile extra I drove it. Not an issue but, kind of petty to be charged.

Ervin M. en

Grado:

Good guy!

TERRI M. en

Grado:

I've had the worse experience EVER dealing with Uhaul!!! But Memorial Dr location the manager Deyon (not sure of the spelling) and his entire staff started me off great. Then it went down hill fast!!! On the phone from one department to another for one hour, 43mins , 53mins and a couple disconnected calls. A very disrespectful young lady who wouldn't let me get a word in that dealt with escalations and she did just that escalated to call beyond reason. It was totally unnecessary and it seemed to be more personal then professional. She spoke over me and I asked for another supervisor and she said that one wouldn't be in until Monday. I asked for a return call and of course I never received one and it's Saturday the 5th. I could go on and on but it's emotionally to much. I had someone to call me from the Preston highway location in Louisville Kentucky about the rental truck stating that I had to have it back that day but U-Haul extended it. He was so busy talking about me that he couldn't even hear me say hello. I tried to explain it to him he told me that couldn't have gotten an extension because that truck was due out for someone else and that they didn't have storage at that particular location. So basically he called me a liar. Trust me I know you guys have to have better service than that because again Memorial drive can be the face of customer service and a wonderful example.

Alvin E. en

Grado:

Simply awesome!!

Kayt W. en

Grado:

Wait times in line for help are insane at times. There was quite a lot of trash and discarded mattresses just left in the hallway.

Shirley F. en

Grado:

They are always so helpful an nice!! Customer service is awesome!! Good job guys!!

Albertha G. en

Grado:

Everything went smoothly for me so I have no complaints.

Marcus F. en

Grado:

Management went above and beyond! If i could choose an experience rating higher than excellent i would!

Tyrone B. en

Grado:

The general manager was very rude and had very little customer service skills . I stayed on hold for a hour and forty five minutes. This was by far my worse experiece with uhaul.

Anna W. en

Grado:

The only drawback was the closing time, which was often difficult for me.

Ruth P. en

Grado:

El cliente no dejó un comentario.

jackie F. en

Grado:

Make sure When doing a reservation you have the truck you wanted and also make sure the vehicle works great especially with Air.

Alexander F. en

Grado:

Better communication and customer service

Mary K. en

Grado:

El cliente no dejó un comentario.

Matthew C. en

Grado:

Terrible customer experience. Didn’t get my truck until 30 minutes after my reservation time. One person was working while the two were doing nothing. They were more worried about their phones and food than the line of customers. Returning the truck was ridiculous. Again, employees standing around. Waited 15 minutes before I had to go inside and look pissed before someone actually came outside. Worst U-Haul experience I’ve ever had. I will never use this place again.

Hugh G. en

Grado:

Manager that day was very nice and helpful even though all computer systems were down

Ethiopia H. en

Grado:

El cliente no dejó un comentario.

Elante M. en

Grado:

El cliente no dejó un comentario.

Angela K. en

Grado:

Always fast, and excellent customer service.

mary m. en

Grado:

In 2018 I fell behind on payments and was facing auction. paid the balance in full.(12/1/18) When I went to retrieve my items a few weeks ago, the lock had been changed and boxes had been gone thru.

Jacob E. en

Grado:

I had a very difficult time having my ubox delivered. They customer service line—which could not connect me to local stores or drivers—was universally unhelpful. Eventually I had to forgo deliver and pick up my box and unload it myself. And on top of it all, my items were damaged. When I reached out to Uhaul about my experience, I received no response. I could not be upset about that, however, because it was so consistent with my overall experience. The Ubox is a cost effective way to move, but you get what you pay for. If it’s within your budget, go with a more reliable option.

Nadine R. en

Grado:

There was a glitch in the computer system that overcharged on the rental. The manager of the facility location was great at reconciling the difference and making sure a refund was credited back on the rental contract. Kudos!

Lashawnda L. en

Grado:

Customer service they don’t know any information about the app check out

Samantha L. en

Grado:

El cliente no dejó un comentario.

Kristina M. en

Grado:

El cliente no dejó un comentario.

Shannon A. en

Grado:

Very Nice Staff at this location.... The rest of my trip from start to the point to storage was a nightmare! I would not at this time recommend Uhaul to no one.

Derrick R. en

Grado:

I always get great service at this location

Inez H. en

Grado:

Great service.

rebekah h. en

Grado:

Quick, easy experience and helpful employees

Tameka M. en

Grado:

Thanks!!!

Diane E. en

Grado:

Professional and very friendly staff. Clean facility. I was impressed.

Tsegaye M. en

Grado:

The young lady that waited on us was very knowledgeable and concern with our needs. It would be a pity to allow a talent such as she possess to go unsurfaced in whatever she endeavors. Thanks

YOLANDA A. en

Grado:

My experience was great with the staff. Everyone was great from the counter person to the person who gave me my truck, and did the return.

Kimberly W. en

Grado:

Well we were giving on truck and when we took the truck back they said we owe for gas but the lady that gave us the truck did no put it in that she gave us another turck

denita m. en

Grado:

The building reeked of mildew where my unit was located. The staff was very negligent because they allowed someone access to my unit without my permission. My things were stolen.

Terrance B. en

Grado:

Great customer service

Bianca L. en

Grado:

The pace for service was extremely slow especially in the morning. When I made it to a representative, his customer service was remarkable. He was patient, kind, and attentive towards my demands.

Myrtice H. en

Grado:

Very friendly staff took time to explain the process.

jackie p. en

Grado:

Everyone was real friendly & Nice

Doris F. en

Grado:

The staff was always helpful and nice. It was a pleasant experience. Thanks for everything!

Tammara S. en

Grado:

The staff was very friendly, professional, and helpful.

Tonisheia C. en

Grado:

We appreciate all the services storage, and truck rental, was reasonable price and we will continue to do business with you all anytime we need it!!! Thank You!!!!

Charlotte L. en

Grado:

The person helping me was very well organized and knowledgable.

Treavous W. en

Grado:

Excellent service

Derrick J. en

Grado:

The service that I receive from all the ladies that work on Saturday was exceptional they were very down to earth and very understanding job well done

Nicollette C. en

Grado:

n/a

Ernest J. en

Grado:

Thanks

Haseena M. en

Grado:

My overall experience with U-Haul at this location was a great experience. The only thing I would suggest is getting providing more customer service experience to Racquet Johnson. She was very rude!

jay l. en

Grado:

Uhaul Box arrived but I was not called about it. It required a trip by my wife to find out. Once there nobody could assist beyond what the computer said. But, thankfully Trey the Uhaul Box handled it.

marian c. en

Grado:

none

Forrest H. en

Grado:

Staff very helpful and pleasant. Good experience overall. I am glad I contacted your company for service.

leronte b. en

Grado:

It was bad, but I needed a storage unit. No one greeted me upon arrival an 2 workers were standing behind the counter doing nothing an they greeted other customers who came in after me.

KI W. en

Grado:

Great service

rhonda h. en

Grado:

Trey provided excellent customer service onsite. Called serveral times in the past, placed on HOLD for long periods of time by older female on the phone. Agent could not answer any of my questions.

Julie H. en

Grado:

We were very pleased with the storage facility and especially the U-HAUL Staff. The manager was very helpful in our move out.

cameron l. en

Grado:

Everyone was courteous and professional.

Kimberly B. en

Grado:

I gave a 4 because it wasn't until after I moved and a few days after I realized I could have gotten reimbursed for the lost of a whole big box of footwear that was completely ruin. Upset customer!!!

denita m. en

Grado:

I satisfied..

Mary M. en

Grado:

The units were isolated and a bit scary

Bonnie T. en

Grado:

Very easy to use! I had a great exprience.

Stacie K. en

Grado:

Worst customer service experience I have had in years.

Jennifer G. en

Grado:

My U-box was dropped off in a random location because my delivery instructions that I left on my order and with the dispatcher were ignored. There were many issues involving my drop off.

milton s. en

Grado:

Kudos staff were knowledgeable and very pleasant, the equipment was a problem the 1st truck had a flat and the actual mileage was hundreds of miles off from the records.Getting a 2nd truck held us up!

Melody W. en

Grado:

Was very comfortable placing my items in UHAUL’s facility after being robbed at Self Storage( inside job ) I was afraid to use another because Insurance I paid for didn’t cover my loss, Thank you

shunta l. en

Grado:

The staff was very helpful.

Edward G. en

Grado:

The staff was very attentive to the customerr, very helpful an made the move easier.Be glad to tell others of this clean location

elliott a. en

Grado:

Great

Jholar F. en

Grado:

Not satisfied with service. Will plan on moving ASAP

Tonisheia C. en

Grado:

Great Service!!!!

gale l. en

Grado:

Mr Dyonn the manager was great his mutil- tasking was awesome everyone was friendly and very helpful.

martina m. en

Grado:

They some dirty people

Jamie C. en

Grado:

I would not recommend this facility because every time I encountered the staff they were rude and seemed bothered if asked a question. I was also told I would receive a free months rent which never ha

Tiffany R. en

Grado:

Even the bathroom was cleaned all the time.

Mescheryl A. en

Grado:

I used U-Haul Storage Boxes and they worked out GOOD FOR ME. The staff was GREAT. Very accommodating and attentive service . THANKS Latoya and Simone

frank b. en

Grado:

They took care of me really nice thank you

kannesha R. en

Grado:

Disappointed about the bugs ! Overall thank you , God bless !

Vasileke G. en

Grado:

The staff was very friendly. Everything worked as they wxplained and I had no issues with product I needed assistance with.

Michelle S. en

Grado:

My billing cycle ends on the 18th of each month. I ended my contract on 11/8/18. I was not credited the balance of my payment and I have reached out to staff several times with no response.

sherley s. en

Grado:

HORRIBLE! THEY LIED TO ME! When I and initially made my reservation, they told me that I would be receiving a storage Room that would be free for the 1st MONTH They also told me to pick up the truck

maxime p. en

Grado:

Johanna was amazing and extremely helpful.

Derrick R. en

Grado:

Ms Latonya and the General Manager Mr. Hill were fantastic they handle issues as a team and keep it moving I would use them again for sure last but not least they both are great eye candy thanks

Jamie C. en

Grado:

Reservation was not accurate, truck available at different location then told. lied to about free months rent for storage. Charged $200 for dropping off at original location I was told

stan m. en

Grado:

We had a reservation to store a 40' RV. Oh made it by talking directly to the Avondale store. Upon arrival was told they could not accommodate me

Karen W. en

Grado:

Very sarcastic and dry. Do not have a welcoming demeanor.

Tiffany F. en

Grado:

I love the employees

Cecilia S. en

Grado:

This uhaul was very disorganized, and nobody had my Ubox pulled when it was requested. And did not talk to the ubox employees about it at all had to come back 2x . GM name is Simone not helpful at all

NICK C. en

Grado:

200 characters are not enough. It took over 3 hours to set up the delivery on site, and when I eventually picked up the box in atl after we were told it was lost, it was put on the trailer backwards.

Sade C. en

Grado:

Horrible

Sheila M. en

Grado:

I was extremely pleased.The unit was spacious,clean and very well lit.I would definitely recommend U-Haul.

Marco r. en

Grado:

I would love it if Uhaul would take a day or two off my service tab...lol...but yes thank you. I will be using Uhaul in the future...

Eric H. en

Grado:

Very prompt service

Rex S. en

Grado:

Very friendly and helpful!!!

Tiwana M. en

Grado:

Staff was rude and unprofessional. I was rushed to get my furniture in the unit because the staff wanted to leave before the store closed.

Barbara R. en

Grado:

Management and staff at uhaul avondale always were professional and friendly. They answered all my questions and concerns each time and always gave great customer service.

donna l. en

Grado:

I've left 4 messages for someone from the Memorial Drive, Avondale, Ga to call me back regarding the availability of a storage unit and no one has called me back. This is so irresponsible.

Bruce M. en

Grado:

very professional

Carla E. en

Grado:

excellence

Paige S. en

Grado:

The UPODS were very convenient. The spot we wanted to store them in on our property was difficult to get to, so it was great that Uhaul has the ability to deliver the UPODS on a little forklift.

Shena C. en

Grado:

Love love love the service. Wish all business were like this one. Customer service was the absolute best

Maggie M. en

Grado:

The employee that dropped off my U-boxes and picked them up was very kind and helpful, and she did a good job to communicate times with me.

cynthia d. en

Grado:

You suck and I will let everybody know you do not keep people things for 10 months and not let them know that so therefore you suck and everybody will know

Guy B. en

Grado:

All went well.

EDWARD P. en

Grado:

Sometimes personal playful interactions between employees cause extended waiting periods for customers

AYRICA W. en

Grado:

Simone is awesome!!!

Jeffrey C. en

Grado:

Hard working staff and very good with attentiveness with customers

Alexander M. en

Grado:

Nah

jonathan s. en

Grado:

I never visited the facility but im sure it was operating well. The delivery driver was friendly, helpful & on time for the delivery and pickup.

Amanda M. en

Grado:

Excellent

travis r. en

Grado:

Frankly I would like a refund on my whole experience moving out at the facility in Decatur Georgia 08/04/2018. Two people helped me, a young lady name Jacqueline and a young man named Trey.

Michael B. en

Grado:

My experience was very pleasant and professional.

gregory g. en

Grado:

Nice workers

Michelle B. en

Grado:

The asst manager was a great help with my storage even when it was close to closing and computer was messing up she was still Patient

Peggy A. en

Grado:

LeToya is a professional - delivers and picks up on time, keeping us well informed. Thank you!

Patricia P. en

Grado:

Staff was very pleasant and helpful.

sonya y. en

Grado:

Excellent

Diguens D. en

Grado:

The service was just great

Erin C. en

Grado:

Extremely poor communication. Could not find my U-box. Was then overcharged for U-box storage and the manager has yet to reach out despite repeated attempts at contacting the branch.

Tyrone H. en

Grado:

I never used the storage facility just the Ubox service, I was moving locally from one address to another. There was so much confusion and disorganization, from being connected to the wrong department

TONETTE P. en

Grado:

Not at this time.

Ry'ann I. en

Grado:

N/A

Anita a. en

Grado:

The worst moving experience. Hundreds of dollars wasted due to late drivers, overcharges on rental and services, lack of communication, and misinformation. Will never use u-box service again!

Tiffany C. en

Grado:

The girl messed up my order and charged me a lock and it took a few trys to get my refund but eventually I did

Nana A. en

Grado:

Staff wasn't really friendly and didn't communicate storage hours vs. office hours effectively.

Lisa S. en

Grado:

Pleasant staff convenient clean

jeff r. en

Grado:

Worst experience of my life. Currently exploring CC dispute and/or legal actions. Completely disgusted and can say you have not only lost my biz, but every family and friend I know. Just Awful!

Sheila L. en

Grado:

Diamond was excellent and incredibly flexible for the times that worked for me; absolutely wonderful to work with.

Thomas J. en

Grado:

Closing out our storage unit was a FIASCO. We will be reporting our experience to the corporate office.

James J. en

Grado:

All my items were delivered safely and securely. Not a single thing broke in my very stuffed UBox. Pleased with the service.

Laura C. en

Grado:

The storage unit was very clean and well maintained.

Russell T. en

Grado:

Love the service

ariana r. en

Grado:

Good.

Catriona L. en

Grado:

No one is in a rush there to serve the client .

Linda N. en

Grado:

Very friendly, helpful and professional.

SHANA C. en

Grado:

Uhaul opens at 9am on Sundays and the key holder didn’t decide to show up until 10:30am leaving myself, other customers, and 2 employees outside waiting for an hour & a half. Very unprofessional

stacey g. en

Grado:

I was wanting to know since I cleaned out the storage two weeks earlier will they prorate the amount of the rent since I moved early.

sherrika p. en

Grado:

Simone is amazing. Excellent customer service and professionalism.

tracey h. en

Grado:

My entire experience with Manager Simone Hill at Uhaul Moving & Storage at Avondale has been beyond "Excellent"!!! Simone is very professional & I highly recommend this location #greatcustomerservice