El cliente no dejó un comentario.James J.
Customer Reviews for U-Haul Moving & Storage of Auburn
Auburn, AL 36830
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
1st my time was wrong but the guy that checked me in was nice and got me in a truck. Bit the truck skipped so bad that I used a 1/2 tank for maybe 50 miles then when I put gas in it and took it back I got charged for gas and the female that checked me in was so rude. I told her it was skipping she said I can't help that. And started walking out I was following because I thought she was looking the truck over. No she turned and said go back in I got to move it. She needs to learn some mannersLinda D.
Basically just dropped the truck off under a canopy outside; had no real involvement with the staff or the facility itself.David H.
El cliente no dejó un comentario.MICHAEL W.
El cliente no dejó un comentario.BEVERLY J.
El cliente no dejó un comentario.MICHAEL C.
El cliente no dejó un comentario.MARK J.
It appears that a window had been broken and repaired, because broken peaces of glass was in the floor and ash tray and cup holder.CHRISTOPHER C.
My only problem was the malfunctioning of the trailer. The rental dealer experience was great. When making a rest stop, about an hour into a two hour trip, fully loaded trailer, I found that the trailer would not move...the brakes had locked up. I called UHaul Roadside assistance and the person I spoke with was great and helpful. To condense the story, he could not find anyone to come and help. Good thing the trailer brakes decided to release...I could then move the trailer once again to my destination and turned in trailer the next morning. I did tell them of the faulty brakes. Hope they address the problem. If UHaul offers Roadside Assistance...they need to follow through and make sure it is truly available. God knows how long I would have been stranded if the brakes didn't release on their own.David S.
El cliente no dejó un comentario.JAMES J.
Uhaul is a company that doesn't care about their customers at all, only the money!! Avoid Uhaul if you can!! Uhaul dealers are con artists!! They'll overcharge you.. Especially Rainsville, AL racist location!!BRUNTAVIUS W.
Uhaul is a company that doesn't care about their customers at all, only the money!! Avoid dealer locations because Uhaul doesn't have any control over them, they're allowed to charge whatever to your card. I was charged an additional $75 then a $30 late fee for them not charging my card in time.BRUNTAVIUS W.
They noticed i was charged $10 for a dolly, which i never got from pickup location. Had to be a mistake. There was never a dollyRobert Y.
El cliente no dejó un comentario.Richard T.
El cliente no dejó un comentario.MARK H.
Great Location!Bruntavius W.
El cliente no dejó un comentario.JOE M.
I rented my truck through U-Haul Moving & Storage at Uptown (800 28th St N, Birmingham, AL 35203) they ended up sending me to the pick up address above, which turned out to be a deactivated neighborhood dealer location. They said people keep being sent there even though they are not suppose to anymore. The people at the car place were very helpful and accommodating and sorted out my issue even though it wasn't their job. The truck I was given did not have the dolly that I paid for in it to I headed to the Uhaul at uptown and they were very rude to me about it and I still did not receive a dolly in the end. This made moving rather difficult and time consuming. My entire reservation was messed up and it ruined all of my plans, and frankly my entire day. The employees at the 28th St. location were not helpful and have terrible customer service, I will not be returning to that location. GraciasTanner H.
I had a reservation and when I arrived there was no in the office. There was a sign that said â€œout to lunch â€œ I waited almost 2 hours and no one showed up. I called the corporate office and no one could help me. On the spot I had to find another facility to get a smaller trailer which was the only one available. Trying to find a place to drop off was next to impossible You guys have failedCHRISTOPHER S.
El cliente no dejó un comentario.TOMMIE D.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.DIANNA R.
El cliente no dejó un comentario.WILLIAM W.
El cliente no dejó un comentario.Silas H.
Hire more people! One slow person running the store is not an efficient system. I had 2 people in front of me when I arrived to pick up a truck and it took 30 minutes for me to get out of the store!! It was even worse when I went back to drop off. One lady came back in the store waiting to get keys for another truck because the one they tried to send her out with had all the check lights flashing. She said the attendant told her â€œoh it will be fine.â€ Don't go to this store!JOSEPH L.
My return obligation of the truck was for it to have 1/4 tank of gas otherwise I would be charged upon return. This reasonable and acceptable. After picking up the truck in the morning, I noticed there was less than a 1/4 tank of gas. Effectively I had to pay for the gas I used as well as the gas from the level I had received the truck and the 1/4 tank mark. My fault for not checking before leaving. Fortunately it was not a great expense but an area of improvement for the 1301 Opelika Rd Auburn AL to take into account.RICHARD H.
El cliente no dejó un comentario.Jesus V.
My experience was bad because of the employees that was there. They talked to me as if I was absolutely nothing. Overall experience would be a 4.TYEISHA H.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.Phillip S.
Excellent as alwaysdavid D.
The girl with the purple hair was rude.CAROL ANN H.
El cliente no dejó un comentario.DANNYMAR L.
El cliente no dejó un comentario.CHERRY A.
It was greatMARGARET B.
El cliente no dejó un comentario.BRYAN M.
El cliente no dejó un comentario.JAMIE B.
El cliente no dejó un comentario.LILLIAN O.
Appreciate the great customer service I receive from Megan and the team. Keep me coming back.MICHAEL G.
CLEAN THE VANS between customers. I typically have no issues with this location, but this time the van was filthy, including a cigarette butt and two false nail tips in the passenger door pocket. If they give you a dirty or damaged van, go back in and ask for another. At the very least, take pictures before leaving the lot so you have time-stamped evidence. Do this for external dents without UHAUL stickers on them as well so you don't get charged.Annie C.
Thats the way to do itHANSO T.
El cliente no dejó un comentario.Susie T.
No concernsKyung K.
The employee that worked the counter to complete our rental and give us keys was not very friendly. The employee that did the return was pleasant.ANGELA D.
El cliente no dejó un comentario.Gerald G.
I show up during hours and have to wait 30 mins to give up and use the share to return itHANNAH N.
As we were pulling in your personnel were walking out the door to greet us. The check in took less than three minutes. Great StoreBonnie H.
El cliente no dejó un comentario.BOBBY T.
El cliente no dejó un comentario.Edwin C.
great serviceLatonya B.
El cliente no dejó un comentario.Albert B.
I was very unhappy that the vehicle I reserved was not at the location it was supposed to be. I wound up driving to the U-Haul store in Auburn where they were very professional and quickly got me the vehicle I needed and on my way.REBECCA M.
El cliente no dejó un comentario.Benjamin J.
I got charged over $600 more than I was supposed to. Supposed to be around 60 to have a ten foot truck for 30 miles and 8 hours. Brought it back and the guy asked me if I want a digital receipt. Woke up this morning to see I had $414.68 charge and another $349.29 pending.ALEXANDER D.
El cliente no dejó un comentario.Marvin S.
El cliente no dejó un comentario.ALAN R.
Drop off location normally closed on Sunday but due to app issues they had personnel there to handle intake in that day. Kudos to them.Miles L.
Price on a one day rental is a little pricey.Brian K.
The truck needs to have an alignment done as soon as possible. The ride was very choppy and the tires will wear out sooner if the alignment is not done. The service was outstanding and I loved dealing with them.RICHARD P.
El cliente no dejó un comentario.Nathan H.
El cliente no dejó un comentario.KAY C.
El cliente no dejó un comentario.MICHAEL C.
El cliente no dejó un comentario.ABIGAIL G.
Nothing everything was great even the worker they was so respectful and wonderful loved it.KIZZY M.
Good jobdennis H.
El cliente no dejó un comentario.SHARON P.
Outstanding all the way aroundJOHN W.
El cliente no dejó un comentario.MARC O.
El cliente no dejó un comentario.jim T.
General Manager Megan Cline possesses an amazing personality that made booking and returning vehicles a breeze! The commitment to excellence in cleaning and disinfecting the vehicles while still being able to rent at such a low price keeps me coming back to THIS location for amazing service. We book the vehicles to take care of small day to day tasks such removing furniture and carrying heavier than usual loads. We've used the vehicles for bigger projects like fencing our softball field and buying new metal shelves for our library - while also using for smaller jobs like picking up trash and weeding lawns. From trip to trip and use to use - we have always received a great, clean well maintained vehicle that suited all of our needs. Thank you for your commitment to excellence!messiah W.
Todo lo que se necesita ellos lo atenderÃ¡nCarlos R.
I felt the gentleman had very poor customer service. We reserved a 10 ft truck but apparently it broke down and we ended up with a 15 ft truck. We drove nearly 3,000 miles and I was concerned about the extra gas it was going to cost. The gentlemen just said â€œI can't do anything about it, call customer serviceâ€ and turned around.JACQUELYN C.
Hunter provided knowledgeable, friendly, exceptional customer care.JOHN S.
With Covid 19, clean and spary Uhaul with a disinfectant spray maybe wipe inside with a whip... Door need repair, window handle ne replacement.BEVERLY S.
I booked a 26' truck a week and a half in advance. I noticed that my pickup time was incorrect on my reservation the day before the move. I called to have it corrected to the time a lot that I originally requested. I was then told that the truck was not available and the only location that had a truck was 30 minutes away. I begrudgingly arrived at that location at 8:30 am (my pickup time). No one was there. The hours at the â€œofficeâ€ said that they open at 10am. So I waited. And waited. And waited. 10:40 rolls around and no one is there. Uhaul customer service hung up on me 3 times because they couldn't get in touch with the store owner. I was never rude because I am in customer service as well, so I know it is not their fault. However, the closest thing that they could offer me is a 6'x12' trailer - not a 26' truck, not any truck for that matter. A trailer. Needless to say, it wasted valuable time, money, and stress to my family after dealing with the loss of a family member and needing to relocate the belongings of the deceased.Shelby D.
El cliente no dejó un comentario.MATTHEW D.
The 26' truck we rented was a piec e of junk! It would skip and had so much play in the steering wheel that you had to start turning before you turned! If I would had known I was going to pay so much for trash I'd had just went with 2 men and a truck! Never again!ROBERT W.
El cliente no dejó un comentario.Orlean D.
El cliente no dejó un comentario.Terry P.
I was very happy with the knowledge and professionalism from Hugh (sorry didn't get his last name)Patrick D.
Customer service and management are EXCELLENT!RICHARD T.
The truck had a good amount of trash in the trailer part when I picked it up. I have pics if you want to see. The truck was also sitting on empty when I picked it up. I put $50 worth of gas in it and I was charged almost $50 in fuel cost when I turn the truck in. I got that statement yesterday.JAMES P.
I picked up a truck where the floor was cover by a sticky spilled drink along with stale fries and sunflower seed shells and other trash. It was disgusting(there should be an option to provide more pictures on the app to show cleanliness or lack of). Not to mention the fact that the back of the truck had not been swept at all. Also my $50.00 certificate was not upheld even though I had called customer service prior to pickup and the woman I spoke with assured me it would be an made a note on the reservation about it because it was not showing up in the app.Holley H.
All went well, the gents were helpfulTerry P.
Never had an issue with them so far. Salute to all people who are working at this time of pandemic, not just frontliners but all who are serving.felix S.
El cliente no dejó un comentario.CARL K.
El cliente no dejó un comentario.William Jay R.
El cliente no dejó un comentario.Joshua L.
The wheel alignment was really bad, it was hard to keep the truck straight while driving, made me nervous.CATHY H.
El cliente no dejó un comentario.SHELBY S.
Excellent experience. The guys were great at the store and the truck worked flawlessly. GraciasMARK K.
El cliente no dejó un comentario.RANDY C.
El cliente no dejó un comentario.JOHN M.
I was scammed and overcharged on my debit card a few days after rental without knowledge. Called the store for an explanation and was told I didn't replace the gas. Advised I had the receipt from GrubMart right down the street from the store where I purchased the gas 10 minutes prior to dropping it off. Because I know date and time the store manger at the gas station was not only able to reprint receipt but locate the video of me pulling in and pumping $20 in the truck. Uhaul said I returned it empty and charged me an additional $60 and refused to answer any of my questions. Why was it not mentioned when I returned the truck? Where is the young gentleman I gave the keys to that told me everything was all good? Store rep simply said â€œIt wasn't meâ€. Filing a dispute and will NEVER use this store again. CROOKS!!!LADEDRA W.
Lower the per mile price.MICHAEL B.
El cliente no dejó un comentario.STEVEN R.
El cliente no dejó un comentario.BROOKE C.
El cliente no dejó un comentario.NELDA S.
Excellent experience for almost three years. Staff was attentive and friendly in all interactions. Hugh and Megan were especially helpful on several occasions. Will continue to use U-Haul for all of the services they provide and would highly recommend this location as a storage facility ED SCHUMEREd S. | Overall Experience
El cliente no dejó un comentario.amy B.
El cliente no dejó un comentario.Carol C.
The cleanest and best storage facility I have experienced. I live a transient lifestyle and have needed several storage units across the US. Even better, you cannot live in these :)SARAH W. | Overall Experience
Helpful clean accommodating and friendlySARAH W. | First Impressions
El cliente no dejó un comentario.Christopher N. | Overall Experience
BuenoLucy Z. | Overall Experience
Good as usualTavon S. | First Impressions
NingunoEDWARD M. | Overall Experience
When I booked a UBox from Vancouver to Auburn there were many logistical issues (not Auburn facility's fault!), but the Auburn facility always got me answers. They were so helpful, pleasant, informed!Laura B. | Overall Experience
Very helpful staffTHIRSTON P. | Overall Experience
Very helpful staff and had just the products we needed. ¡Gracias!brittany a. | Overall Experience
Scheduled a storage unit and cargo van. PU at 10 am Drove 3.5 hrs , No storage unit, and was told PU van at 5pm...had to find another storage unit across town, was able to get van early.CURT S. | Reservación
Wait time was longREBECCA G. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!