Comentarios de los clientes para U-Haul Moving & Storage of Auburn

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Auburn

Clasificación general:

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Timothy J.
Clasificación:

El cliente no dejó un comentario.

LEWIS S.
Clasificación:

I was promised a $7.20 gas credit and did not receive it. I was disappointed by that. Everything else was fine.

THOMAS L.
Clasificación:

The overall experience was diminished by the agent's insistence that I purchase the extra vehicle insurance. Presenting the information so a rational decision could be made by the customer is acceptable. Intimidating a customer with veiled threats of consequences is not.

JOHN C.
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El cliente no dejó un comentario.

William S.
Clasificación:

No issue on the return.

clarence C.
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El cliente no dejó un comentario.

THOMAS S.
Clasificación:

El cliente no dejó un comentario.

Alexandros K.
Clasificación:

El cliente no dejó un comentario.

Tony L.
Clasificación:

El cliente no dejó un comentario.

TONY NK L.
Clasificación:

El cliente no dejó un comentario.

Tiffany B.
Clasificación:

i had a dolly on my reservation. This location did not have the dolly - advised I go to a different Uhaul location and add dolly to my existing reservation. Wasn't this easy, at all.

KELLY R.
Clasificación:

El cliente no dejó un comentario.

Barney S.
Clasificación:

Fast Disconnection of trailer. Quick & Easy.

LARRY S.
Clasificación:

Everything was great, when it came to hooking up my trailing my left turn signal would not work on the trailer. The young man checked the trailer hook up and then he checked the fuse box and fount the problem i replaced the fuse and the young man recheck the system was all good. That was great customer service. Thanks again

JABRIEL M.
Clasificación:

Give Hunter a Raise/Promotion!

KENNETH B.
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El cliente no dejó un comentario.

Stephen W.
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El cliente no dejó un comentario.

charlene M.
Clasificación:

El cliente no dejó un comentario.

Cecilia J.
Clasificación:

El cliente no dejó un comentario.

Greg F.
Clasificación:

The store personnel was extremely rude and not helpful at all. I followed the exact directions in the app for return and he told me that I shouldn't do what the app says and that now I have created more work for him. Extremely disappointed in the terrible service. Will not use again.

rodney S.
Clasificación:

My check out person was fast, friendly and nice. My only problem was the person never came back to check me out but was told twice that he was on the way. Other than that mishap I enjoyed the experience and will continue to use Uhaul.💯💯

LESLIE L.
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El cliente no dejó un comentario.

Tammy T.
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The representative that processed my reservation in the store was so very friendly and helpful. I will absolutely use this location again, and also recommend to others. Truck was ready when we arrived and return was easy. Very satisfied. Thank you

REBECCA G.
Clasificación:

El cliente no dejó un comentario.

DAVID T.
Clasificación:

El cliente no dejó un comentario.

KIMBERLY B.
Clasificación:

El cliente no dejó un comentario.

STEVEN T.
Clasificación:

El cliente no dejó un comentario.

MYISHA B.
Clasificación:

Great customer a service

Stephen F.
Clasificación:

El cliente no dejó un comentario.

JAMES P.
Clasificación:

Your IT is ridiculous. It never works when you need it. Got charged an additional $20 last night because I could not check your equipment in after hours last night. Unfair to your customers. You need to get this fixed!!!!!

Jeremy P.
Clasificación:

El cliente no dejó un comentario.

GLORIA H.
Clasificación:

The customer service was excellent. Your online drop off sucked said couldn't find my location. My location was on

Patricia D.
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El cliente no dejó un comentario.

ROBERT E.
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El cliente no dejó un comentario.

lola J.
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Drop off was quick and easy. This is an all inclusive store with anything you could possibly want for packing and moving.

Shaun C.
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El cliente no dejó un comentario.

suzanne R.
Clasificación:

Sign said to stay with vehicle, but no one came out to check me in. Turned out only one person was working and had other customers.

CHRISTOPHER V.
Clasificación:

El cliente no dejó un comentario.

STEVEN J.
Clasificación:

El cliente no dejó un comentario.

alan W.
Clasificación:

Van exterior and interior windows were filthy and had to be cleaned. I cleaned the windows at my house soon after getting van. The van was not the same model that I expected to rent. Instead it was a large passenger van without seats. Lastly, there was a low air (front right tire) warning that was on when I picked up and dropped off the van. Customer service was good but the van could have been better maintained and prepared for my use.

RASHEEK M.
Clasificación:

Put the deposit back on our card as quick as y'll take it off... It's been Three businesses still no refund.... Other than that no problem......

Richard M.
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El cliente no dejó un comentario.

Haley B.
Clasificación:

When I tell you .... I was in and out in 15 mins or less very fast service

Philip G.
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El cliente no dejó un comentario.

Ameenah S.
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El cliente no dejó un comentario.

Marcus W.
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El cliente no dejó un comentario.

Barney S.
Clasificación:

Blake is gone but this location is still running smooth. My favorite drop off point.

Bradford W.
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El cliente no dejó un comentario.

david J.
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El cliente no dejó un comentario.

Martina T.
Clasificación:

More staff is the number one thing I would work on. Also, making sure the key is available in the key box when using the online app to check in. I was there at 7, had problems logging in, once I did they key wasnt in the box. (Another customer was also having trouble logging in) I didn't get a chance to move until 2 hours later, then got rained out!

Richard B.
Clasificación:

El cliente no dejó un comentario.

john F.
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The first location I was supposed to pick up in Opelika was a terrible terrible location would never ever pick up from there. Delayed two hours because of that.

RICARDO ALEJANDR M.
Clasificación:

The customer service was outstanding. The folks were extremely helpful and our trailer was ready and waiting for us when we arrived.

VENARD B.
Clasificación:

El cliente no dejó un comentario.

Blake C.
Clasificación:

El cliente no dejó un comentario.

matt A.
Clasificación:

Great pickup location. Very helpful. Had a billing issue when returning the trailer early. Ms. Megan Cline (Auburn location 775067) gave me excellent customer service and helped me resolve the issue. She has an amazing attitude and I wish all customer agents could be like her. Give her a raise!

Sudie B.
Clasificación:

El cliente no dejó un comentario.

Kenneth M.
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The van I rented, was both dirty and dented. Had to call customer service and e-mail them pictures of van condition when I picked it up in order to keep them from charging me for damages.

derick L.
Clasificación:

called original drop off location and phone number was disconnected. Called 1-800 number an hold for 20 min and got transferred and call dropped. Called back waited another 20 minutes and changed srop off location. Then after all that they charged me $22 for a late fee when I dropped trailer off before 7am.

Aleshia D.
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El cliente no dejó un comentario.

PHILLIP P.
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Hugh did an excellent job and made the process of getting the trailer easy.

Kevin J.
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El cliente no dejó un comentario.

Mary D.
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Quick, easy and inexpensive. Definitely will rent from this store again! Thank you!

KATLIN B.
Clasificación:

The service we got from using the van was fantastic. We didn't have to wait in a line and the charge was reasonable. Brandon Stoker, who made sure we got all of the information we needed for the rental, was very helpful and a great asset!

Robert C.
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El cliente no dejó un comentario.

rebecca O.
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The staff here did a great job helping me. Thank you

Danielle H.
Clasificación:

El cliente no dejó un comentario.

Leesa T.
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El cliente no dejó un comentario.

JEROLD M.
Clasificación:

El cliente no dejó un comentario.

Bruntavius W.
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This location did an awesome job! The process was quick and simple! Excellent customer service and great price for my local move. I would recommend this location and there awesome manager Megan anytime!

Mark J.
Clasificación:

El cliente no dejó un comentario.

John H.
Clasificación:

Don't use the 280 Marathon in Opelika. I was sent to a vacant lot at 309 Williamson to drop off. Had to call Uhaul to change my drop off to the Auburn location. I don't know why they had instructions to send me to a vacant lot.

Michael M.
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El cliente no dejó un comentario.

DAVID T.
Clasificación:

El cliente no dejó un comentario.

REX W.
Clasificación:

El cliente no dejó un comentario.

Christopher C.
Clasificación:

This location was not the original drop-off given. That location did not accept trucks anymore. The alternate location was not in service either. After talking to 2 so called service reps and waiting on the phone for an hour and a half, I went to the above location. Very bad experience.

STEVEN J.
Clasificación:

El cliente no dejó un comentario.

Gregory N.
Clasificación:

El cliente no dejó un comentario.

Paul E.
Clasificación:

Service at this location was outstanding as usual

JESUS A.
Clasificación:

El cliente no dejó un comentario.

IVARS R.
Clasificación:

El cliente no dejó un comentario.

Traci M.
Clasificación:

A little more room to maneuver around the building would help

Ali A.
Clasificación:

El cliente no dejó un comentario.

Roger C.
Clasificación:

El cliente no dejó un comentario.

Asha Dee C.
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El cliente no dejó un comentario.

Brian G.
Clasificación:

El cliente no dejó un comentario.

RANDALL C.
Clasificación:

El cliente no dejó un comentario.

PAUL K.
Clasificación:

Meagan was very helpful

Mark W.
Clasificación:

Ridiculous “After Hours” fee which can be waived. Business was closed but still charged fee. Used U-Haul my entire adult life. Never been charged such a petty, ridiculous fee. I feel this location is taking advantage of people in a college town. Do not use this location.

Sheila L.
Clasificación:

El cliente no dejó un comentario.

Jack T.
Clasificación:

El cliente no dejó un comentario.

STEVEN F.
Clasificación:

El cliente no dejó un comentario.

CODY E.
Clasificación:

Megan Cline is the manager of the Auburn U-HAUL location and was an absolute pleasure to work with. She was extremely friendly, professional, and helpful throughout the process from reserving the van/trailer to returning the van/trailer. I ended up having to keep both the van and trailer and extra day due to difficulties moving, and Megan was there to help me out the entire time. She sent texts, gave me calls, etc. to make sure I would have the equipment back in time. As bad as the move was, Megan was definitely a bright spot during the 2 days. If I ever need to move again, the Auburn U-Haul store will 100% be where I go. Thanks for the great work!!

peter Y.
Clasificación:

Very well run UHaul location

manon M.
Clasificación:

Brandon was extremely rude! I will never go back to this location.

Kavia S.
Clasificación:

Nothing

Corey B.
Clasificación:

I had several boxes to return as well as the uhaul truck and i had to cancel another reservation. Megan Cline was great to work with and very knowledgable and very friendly. she did a great job and was very quick!

Norman S.
Clasificación:

Megan Cline from store 775067 was extremely helpful! She knew exactly how to help us and provided an excellent experience to help us move our daughter into her apartment. I will be returning for future service.

Raymond P.
Clasificación:

Customer service reps were very professional and friendly.

Carl K.
Clasificación:

El cliente no dejó un comentario.

Christopher N. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Lucy Z. | Overall Experience |
Clasificación:

Good

Tavon S. | First Impressions |
Clasificación:

Good as usual

EDWARD M. | Overall Experience |
Clasificación:

None

Laura B. | Overall Experience |
Clasificación:

When I booked a UBox from Vancouver to Auburn there were many logistical issues (not Auburn facility's fault!), but the Auburn facility always got me answers. They were so helpful, pleasant, informed!

THIRSTON P. | Overall Experience |
Clasificación:

Very helpful staff

brittany a. | Overall Experience |
Clasificación:

Very helpful staff and had just the products we needed. Thank you!

CURT S. | Reservation |
Clasificación:

Scheduled a storage unit and cargo van. PU at 10 am Drove 3.5 hrs , No storage unit, and was told PU van at 5pm...had to find another storage unit across town, was able to get van early.

REBECCA G. | Overall Experience |
Clasificación:

Wait time was long

No se han enviado comentarios para esta ubicación.

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