Comentarios de los clientes para U-Haul Moving & Storage of Attleboro

Simple and perfect and not too expensive.

Provide two staff members instead of only one...

Whole experience was great employee had me in and on my way quickly great experience will rent again from this location

Not problems

Only issue is that I continue to get letters and emails indicating that I still owe the monthly payment and late fees after having met with the staff to close my account prior to due date.

The truck was Very good, clean, comfortable, $ well maintained. However, the reservation system is a scam! I reserved a 20 foot truck on Thursday, September 24th for a pickup dat of October 3rd. Plenty of time ahead the pickup date. I received a call the day before (10/2) Telling me that there wasn't a 20 foot truck available at my pick up location (Attleboro, MA). The nearest 20 foot truck was in Newport, RI & if I still wanted what I reserved, more than a week earlier, then I would have to pick it up in Newport, RI. I live in Mansfield, MA. I requested the next size down, a 17 foot truck. None were available I was told. I was told all that U-Haul available was either a 26 footer or a 15 footer. I was forced to take the 15 footer. Everything for move from 1 place to another was happening the next day, what choice did I have. This was a typical “bait & switch” tactic!!! I ended up having to make 2 moves rather than moving everything in 1 move. Then when I go to return the truck, the U-Haul employee has the nerve to tell me I went over my allotted mileage. I explained that I was suppose to have a larger truck, & because I didn't I had to move twice. That's where the extra mileage came in. I was also dropping it off at a location (North Attleboro, MA) that was further than where I lived which also added to the mileage overage. He couldn't have cared less. I said fine, & I paid the Extra money. I just wanted this U-Haul experience over with!!! Believe me, the next time I need to rent a truck, I'll think twice about renting from U-Haul!!!!!!

Very clean, and easy to use.

good truck for the job, got the job done.Good system.

Adam was very helpful when I needed help with the trailer connection. But I was charged for an extra day and it has been difficult to resolve. Help!

Counter help was fantastic!!

Truck used had a steering issue , felt like a ball joint or tie rod was frozen or gone, as the truck steering wheel stuck to the right or left depending on which way you are turning. Also the back on the back door needs to be oiled as it was almost impossible to open.

More employees

Great customer service

I was unhappy because I requested a 26 ‘ truck at the Attleboro location in advance and I was notified by text 2- days prior that they only had this truck in Pawtucket. Went to Attleboro location on 9/05/20 and made changes for a smaller truck. The next day during pick up time, I had to make another reservation, I was not registered in the system!!! 😤 The receptionist(young man) was rude and not to happy to be there. When giving instructions I barely understood what he was saying. All I was able to understand was “truck is in the middle”. Don't understand why people work in these businesses if customer service is not their passion. UHAUL, needs employees who are pleasant, eager, and passionate to help others.

Carlos is a merit to U-haul was in and out in 5 minutes.

Next time They should check the vehicle with the client . There's never no one to assist you you have to wait long , they lie to you they tell you your suppose to pay a certain amount you pay it and then they go and charge your card and then try to charge you again never again and I will tell everyone not to come to this location it's by far the worse and there was a kid with no uniform behind the counter with headphones in playing on his phone not professional at all and they poorly maintain their veichles I'm getting chartered 6 times when I was told one thing never again and plus there attitude is horrible

Overall, an underwhelming experience. The layout of the parking lot is unfortunate. Hard to navigate if the lot is full & there are more than a couple of customers. Office staff wasn’t necessarily rude to me, but they weren’t exactly friendly or very helpful either. Calling this location is pointless; I’ve yet to have someone answer. Try another location unless this is your only option. Storage unit itself was as described, and dusty, but otherwise clean. For the price of the unit though, and the overall customer service experience I would recommend going somewhere else.

I ordered a 15 foot truck for 10 hours out of attleboro. I got a call that said they can only do 6 hours. I said I need 10 hours. I was offered a truck for a 24 one way rental. Catch is I couldn't return the truck to the same location. So I set north attleboro as my drop off. I then got a call that said they didn't have the truck I needed. I said I needed that much space. They said they could give me a 10 foot truck and a 5 by 8 trailer. I said sure that works. Only problem with that, was that I couldn't pick it up in attleboro. I had to go to 2 different stores to pick them up. In pawtucket I got the truck, and then east providence for the trailer, adding miles to my order unnecessarily. The trailer was hard to maneuver the way I needed to, and made my job more difficult. I returned the truck to attleboro as planned after changing the dropoff from north attleboro. Only to find out the trailers drop off location was supposed to be north attleboro. So now, I'm getting harrassing calls about the trailer return supposedly for today when I returned it two days ago.

I had an appointment on Sunday August 30th at 9am. I did get serve until almost 9:30 am. They gave the key to go get the truck myself and give me my equipments to carry to the truck and telling that the number on your key should match your truck. I walk around for minutes trying to figure out where my truck is located. The number on my key was faded I barely could read it. Then I finally found the truck, the key won't open the door. I went back inside they were having an attitude. I went backs for trying again it doesn't work, I Even tried A couple other truck doesn't work. I went back inside again after minutes one guy said give the key, he went to try it doesn't work. He was sorry I gave you the wrong key by then it's 10am. This ridiculous! Horrible! I wouldn't recommend anyone to go there.

Just making sure the keys are available right away or know where the keys are. After that, everything was good and the service was great! I didn't get the names of the gentlemen that helped me but the staff that was working Saturday from 3pm-7pm did an amazing job and took care of everything smoothly.

Oil the coupling nut on top of the trailer tongue. It is rusty and hard to turn. Also why do you need a second person to contact for a 4 hour trailer rental ??? I feel cheated when I pay for a FULLdays rental of $30 only to be asked when the trailer is coming back so it can be rented out again. I had the trailer for just 3 hours. Aside from that everything was fine the facility was clean and well merchandised. The attendant was courteous.

I had a very pleasant experience using UHaul services. Sales person was kind and helpful. I would definitely recommend this location to my friends.

We are very unhappy that we originally were Supposed to pick up at uhaul at the Norton location. The norton location did not have one available when we arrived at scheduled pick up time and we had to then go to a 2nd location that has the truck we needed. This took an addition 40-50min for us on our moving day.

Call me day before box arrives to confirm availability. Make more obvious what times my box is accessible in storage by displaying hours forklift trained associates will be on site. Thanks!

I dropped truck and auto transport at the same time a day early. Then today I receive a bill charging me for an extra day on the car transport only. I was a day early! just because they got around to checking in the transport today (three days after the fact) you act as if I just dropped it off. Poor service. wasting my time calling uhaul to fix it. Will i get a bill for the truck being late too? I better NOT

Customer service was not friendly could not answer questions asked of him and when we picked up the truck he handed us the keys and said it is over there. We located the truck on our own and my driver had to get the truck from Between another truck and a sign.....should have been out front ready to drive away.

Compared to the surrounding Uhaul's in this area I would always recommend this Attleboro location. The reason I did not rate them at excellent was for reason that is no fault of there own. They need more staff working during there busy hours of the week not just one person on. When its busy hours and there are about 5 customers waiting and only one person to assist all of them. Meaning you have to wait longer. But as far as the Team goes there a fine group of young men.

The customer service was awful. Every employee I encountered had an attitude problem displaying that they didn't want to be there and showed disdain for me and other customers.

Do better cleaning, keep info on damages in the system

Just keep up the good work.

I would like to request a full refund. Using U-Haul's web site, it said a, “2006 Mustang” would fit...I trusted your site...it didn't work. So I couldn't move the car. Please call me, 7742912141

Perfect. Clean, well maintained truck. Easy pick up and drop off. Awesome guys!

The employee behind the counter could have been more helpful. He basically handed me the keys to the truck and said good luck. Not a very good interaction with the customer or very helpful. But it is about the only game in town so I would use them again.

Pulled a crushed Budweiser can from beside the passenger seat so I think it's safe to assume the truck wasn't sanitized before our use.

Great job!

I literally could not find person to return my key to for like 10 minutes.

I would personally like to give a personal thank you to Andrea who I believe works in the customer headquarters division. For handling my few unpleasant situations that have happened with both the North Attleboro & Attleboro location with such diligence and professionalism and for making me feel that I'm not just a contract but a customer. How I think you good improve your stores is if a customer has a reservation and the previous customer who has the rental out hasn't returned the vehicle at there time it was due back. And no one can get a hold of that customer. To let the customer with the reservation know at least a 1/2 hr ahead of time. As a professional humane courtesy because you don't know how that other customer is getting there if they walked, spent $ on a Uber ect.. Just better communication with the management team and there staff. But again I can't say enough positive things about Andrea & if it wasn't from her I probably would of took my business else where. Whomever reads this plz let her know what a wonderful job she has done on more than a few occasions. Thank you!!

One person working on a Saturday morning just isn't sufficient cant handle the flow of rentals at that time of day I think this was poorly executed on U-Hauls Part I would consider my rental again because of this

service sucked,, I returned the trailer ahead of schedule and I got an e-mail stating I did not return the trailer, very poor help

People should have made it clear how easy it was to use your app to return the trailer. I waited 20 minutes for the shop to open and nobody showed up/ Finally realized the sign about returns after hours and was good to go in 5 minutes. Would have saved me 30 minutes of waiting.

I've gone to this location a few times with no problems. Unfortunately I can't even give this location a one star after yesterday's experience. I went there at 7 AM to pick up my trailer that was pre-registered on line. The store was not open yet. I waited until about 7:10 when someone came to unlock the store door. When backing my car up to the trailer, while looking in my rearview mirror at the person directing me to continue backing up straight and trusting his direction, my right rear plastic side bumper hit the heavy duty bumper of a truck ripping it off of the car along with the rear wheel trim. It's an old car and anybody can make a mistake, so I let it ride. When I returned the trailer before the 3 PM deadline, there were two different people in the store one came out and asked me to put the trailer back in the original spot, but it meant backing up about 40' and angling it between a couple of trucks. I declined and he had no problem with that and he unhooked the trailer in front of the store. I ask him if we were good and he said everything is good and I left. I thought that would be the end of the story. So today, I get an email from U-Haul central telling me that the trailer I was supposed to return yesterday hadn't arrived. I called them, they were very polite and I informed them that I had returned the trailer yesterday before the time due. They said they would check it out and give me a call back. What I got was an email of my receipt from yesterday and a link to express my experience at this U-Haul location. I still do not know if they found the trailer and if they are going to claim that they haven't received it yet. I've been left up in the air, I would like to have someone let me know the final outcome. This was not a good experience whatsoever.

I was charged an “after hours service fee” of $20 despite being told the office would be open until 9pm. I returned the Uhaul at 8:30pm on June 21st but office was closed.

Uhaul co drop off location in Attleboro Ma was great

i rented a trailer and it was quick and easy,

had to switch from Taunton to Attleboro as the trailer I needed came in with a blown tire. The fella's in Attleboro were more than accommodating.

Don't double the quote from an earlier quote for same month. Don't have less than 1/2 tank of gas for a longer one way trip. Don't hire unhappy mumblers who can't be bothered to walk the hand truck to the rental. Or take ten minutes to unlock the back of truck.

The manager was very helpful when we changed from a dirty 15 foot truck to a very clean van. It took no time at all and he was pleasant.

Easy drop off process

The particular unit I rented looked like someone got sick in it! There was a really bad stain on the floor, though it didnt smell bad, I took it as the location and size were good. I put down plastic and then towels on the floor to protect my items. Please repaint unit 9, first floor inside the building at the Attleboro MA Pleasant St. Location! The staff was always very helpful and polite.

Staff was very helpful and friendly, and problem solving oriented.

Poor exit interview. 2 days late and I was bullied and harassed. Very unpleasant

Pleased with our d experience. Would secondly use it again. Thanks

The one way truck fee is out Regis way over priced

Never doing business ever again with Uhaul.

The staff was accommodating and thorough. Will use them in the future.

My check in was delayed when the clerk said go to storage container 25, I will take care of this guy (who was behind me), then I'll meet you out there to take UHaul lock off. He didn't show for 20 m

The boss was great. The helper was no help.

Very rude customers service managers service is very poor.

I felt comfortable

Thank you

Everything went very smoothly!

Great place to deal with always helpful

Trying to call Uhaul is a nightmare. I have yet to receive my refund from August and credit of 5.00 for not needing the blankets and returning them. The hold time is over an hour to try to get this

I rented the u-box for storage at my house for 3 months. Was very convenient and driver communicated well. Thanks!

EVERY ONE WAS ALWAYS VERY FRIENDLY AND HELPFUL, WOULD USE YOU GUYS AGAIN IN HEART BEAT! THANK YOU

When no one answered the phone after several tries. I settled the account over the 1-800 number and was told I was 'all set' and did not have to return to the location. Now I have a bill! no communica

I like your service I like your service