Comentarios del cliente para U-Haul Moving & Storage of Attleboro
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Attleboro
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Jessica P. en
On a long holiday weekend there was only one employee to handle reservations and issues. I waited in line, at the store location, for almost an hour to be able to obtain the truck I had previously reserved in person. Also the truck I ultimately rented had multiple issues such as the drivers side door not closing properly and the brakes grinded. When I returned to the same location that day to drop the truck off there were several people in line. Rather than bother to wait for endless amount of time I left the keys with the person behind the counter. The only bright spot was the person in the morning who ultimately handled the reservation. He was gracious and patient especially given the frustration levels of people waiting to obtain their reservations. Having an additional person would have definitely sped the process up and alleviated the time crunch most of those waiting had to move without incurring additional fees and time.
JonPaul O. en
The vehicle hardly had any gas in it (we did get a gas credit) and was not clean inside.
Daniel P. en
Return area blocked by equipment. If you are going to offer self service return then you need to make the return area accessible
Daniel G. en
Just a drop off.
Thomas B. en
Poor exit interview. 2 days late and I was bullied and harassed. Very unpleasant
Joseph M. en
Prompt, courteous service.
Matthew M. en
The Attleboro Pleasant st. location was a bad experience. The only indication that this place was open was the sign on the front door. My fiancé and I walked in and up to the empty counter and waited 10 minutes before she went outside and around to check the parking lot and garages for any employees. I called in only to hear the phones ring in every part of the building with no answer. 20 minutes later there is a line out the door and the U-HAUL employee walks in. He might as well have been unresponsive with DNR tattooed on his face. After a 20 minute check in (line out the door) he was able to point me in the general direction of the truck I rented, thanks. (480 Pleasant st. Attleboro MA 02703 around 10:00 AM)
Timothy V. en
Agent was not attentive to waiting customers, then after a long wait he was rude when trailer lights did not work, blamed our vehicle and refused to try another trailer. Also, at first we had to get him out of a truck he was checking as we waited, totally oblivious to the fact that we were waiting inside. Very poor customer relations. We waited over 5 min after he saw us before he asked us if he could help. He was a replacement that day, we are frequent customers and hope he is not called back here!
Myrna J. en
The one staff person working was very courteous, helpful and went above and beyond to please every customer. I rate him a 5. He was working alone and had to do everythingand the place was packed with people needing assistance. Therefore, assistance was delayed to and average of 1 hr or more. Some customers got frustrated and left. The truck was very clean, however it drove rough. I would recommend this location to a friend because the staff is very helpful and courteous. Please staff that location appropriately, for it is very busy and services all surrounding town. Also service vehicles on time.
CAROL B. en
Pleased with our d experience. Would secondly use it again. Thanks
Jerald M. en
They said they would email my receipt . I have not received it as of today.The store was under staffed. several people walked out while i was waiting to pick up a reserved truck witch took an hour to get done.
John L. en
Can someone explain to me how $19 is all over the side of you vehicles and I rent a van for one hour travel 19 miles and am charged $42.
Steven S. en
VERY poor customer service. Will NEVER rent from uhaul and will NEVER refer people to uhauk ever again. Had issue and not one single person would assist in rectifying it. All i was told was "sadly there is nothing we can do for you".
Lynne A. en
Felt fuel charge was unwarranted. Went 16 miles and was charged over $7.00 for 1.8 gallons of gas and I had put approx. a gallon in ($3.00 worth). Gauge did not move while driving. So if charges are to be believed the equipment got less than 6 miles a gallon.
Kevin N. en
Increase speed of U-Haul computer system to improve efficiency.
Douglas G. en
Staff ….very accommodating. Thanks
Daniel P. en
Automate the rental for Easter pickup
Shannon E. en
Horrible attitude from the manager. Better customer service!
Glenn N. en
The one way truck fee is out Regis way over priced
Tara C. en
Never doing business ever again with Uhaul.
Cassandra S. en
The staff was accommodating and thorough. Will use them in the future.
Jay H. en
My check in was delayed when the clerk said go to storage container 25, I will take care of this guy (who was behind me), then I'll meet you out there to take UHaul lock off. He didn't show for 20 m
mark h. en
The boss was great. The helper was no help.
nihmathullah j. en
Very rude customers service managers service is very poor.
Thomas j. en
I felt comfortable
Michelle M. en
Thank you
David M. en
Everything went very smoothly!
ROBERT N. en
Great place to deal with always helpful
gail s. en
Trying to call Uhaul is a nightmare. I have yet to receive my refund from August and credit of 5.00 for not needing the blankets and returning them. The hold time is over an hour to try to get this
Lori R. en
I rented the u-box for storage at my house for 3 months. Was very convenient and driver communicated well. Thanks!
Cynthia C. en
EVERY ONE WAS ALWAYS VERY FRIENDLY AND HELPFUL, WOULD USE YOU GUYS AGAIN IN HEART BEAT! THANK YOU
Hilary D. en
When no one answered the phone after several tries. I settled the account over the 1-800 number and was told I was 'all set' and did not have to return to the location. Now I have a bill! no communica
Lynh P. en
I like your service I like your service