Customer Reviews for U-Haul Moving & Storage of Attleboro

Clasificación:

5.0

Everything was fine. Quick service. Thank you and well appreciated

Clasificación:

4.0

I was surprised to see that storage area is not fenced in and locked. I was given a gate code but there is no gate.

Clasificación:

1.0

The drop off was fine but the pick up was terrible. The truck was a mess, the customer service was a nightmare when I picked up the truck, there were way too many people in the store that morning. The person working when I picked up the truck was very unpleasant. And the rates between my online quote and what I paid in store were not even close to matching.

Clasificación:

5.0

Nothing great experience

Clasificación:

5.0

I dropped in to reserve a truck. The person who waited on me was helpful and willing to help. I showed up early the next morning and the truck was available. Upon returning I showed the person behind the counter a picture where the gas registered was not accurate when I took the truck. Was not an issue at all. I have been here several times over the past few months and it is always an easy and pleasant experience.

Clasificación:

5.0

Awesome experience

Clasificación:

5.0

I am a loyal customer due to how well I have been treated by the Attleboro U-Hall employees. Please keep staffing with people with good customer focus..

Clasificación:

2.0

Radio did not work. Upon returning there were 6 trucks lined up in the return area to the point I could not pull in to the lot. Had to park in cvs. Employee said to park on the other side of lot as it would take him to long to move the other trucks. Employee was helpful, uhaul should put more people on to help the poor guy.

Clasificación:

1.0

Rented a motorcycle trailer and the trailer fell off. The guy definitely didn't put the trailer on correctly. Could've damaged my car or worse. Informed the location and they just shrugged their shoulders, didn't even say our apologies or anything. Terrible terrible service

Clasificación:

4.0

Ensure all mechanical functions are performing the way they should.

Clasificación:

2.0

I vacated this unit prior to the end of my “free month” due to an experienced employee who did not check me out properly I continued to receive bills and late notices.

Clasificación:

5.0

The young man behind the counter was nice and professional. I will use this location again. ¡Gracias!

Clasificación:

3.0

Insure the tank is full, inspect the vehicle for items from the previous renter, discuss rate change before making alteration, provide the least expensive rate at time of return.

Clasificación:

1.0

Terrible customer service. Truck Gas and mileage was off and in their favor. When I brought it up to guy at counter he said he couldn't fix the mileage as the truck was already dispatched. This was wrong and a lie. They charge you .40/mile over what you book. I booked a one way with drop off at different location. When I picked up the truck I was told I couldn't drop truck off to where I had booked and had to drive 20 miles further but they did not credit me with the extra mileage. The icing on the cake was when I droped the truck off I was told that I was responsible for the last persons trip and that this wasn't the truck I booked. I explained everything to the girl recieving the truck and she apologized for all the screw ups and promised to fix it so I wouldn't be charged extra. Very poor experience and I blame the guy at the Attleboro Pleasant St. Location for all of this.

Clasificación:

4.0

My appointment was set for 7am and no one was there until 720 to open the store. Other than that it was good .

Clasificación:

1.0

employees were horrible. not helpful at all. bad attitude no customer service at all...

Clasificación:

5.0

No comments at this time.

Clasificación:

1.0

Carlos the GM was incredibly rude. Not friendly or helpful. Condescending tone and "matter of fact" attitude when i asked simple questions. At one point the man says "you can Google this stuff, its pretty common knowledge about Uhaul ".. I'd rather rent from anywhere else than Uhaul because of this experience

Clasificación:

4.0

Always a great experience, The Employees/Staff/Management are always very friendly and accommodating...The Storage Unit was spacious and clean. UHaul store has plenty of products to help anyone move! ¡Gracias!

Clasificación:

5.0

Need more than one person working the front desk

Clasificación:

4.0

It took me from 650 am until 935am to get my reserved truck The process kept failing over and over and then they scanned my cc so many times it alerted my bank as fraudulent and i lost access to it for the day. The wait at uhaul cost me $350 in labor fees as my guys just stood there amd then at return it cost.me double in gas fees and now i have a promisary note to pay because of it Horrible experience. Manager was supposed to call me today and he did not :(

Clasificación:

3.0

U-Haul mobile app is the worst! Every time have to spend so much time to make online/mobile app reservation, after that have a call that it's not available, find alternative location and spend a lot of time to go over again in person. Waisted of time a LOT!

Clasificación:

5.0

Easy to rent, very accommodating and personnel was kind and service oriented.

Clasificación:

5.0

Friendly helpful service!

Clasificación:

1.0

Overpriced. Then you raised prices again.

Clasificación:

4.0

There was only one young man trying to do everything. He desperately needed some help. He did a super job but I felt bad for him.

Clasificación:

5.0

I got lucky, I hadnt reserved in advance, but we got a truck. Advice to future customers is order in advance! Everything was great though and the truck was just the amount of space I needed!

Clasificación:

4.0

easy drop off

Clasificación:

5.0

Simple and perfect and not too expensive.

Clasificación:

5.0

Provide two staff members instead of only one...

Clasificación:

5.0

Whole experience was great employee had me in and on my way quickly great experience will rent again from this location

Clasificación:

5.0

Not problems

Clasificación:

4.0

Only issue is that I continue to get letters and emails indicating that I still owe the monthly payment and late fees after having met with the staff to close my account prior to due date.

Clasificación:

3.0

The truck was Very good, clean, comfortable, $ well maintained. However, the reservation system is a scam! I reserved a 20 foot truck on Thursday, September 24th for a pickup dat of October 3rd. Plenty of time ahead the pickup date. I received a call the day before (10/2) Telling me that there wasn't a 20 foot truck available at my pick up location (Attleboro, MA). The nearest 20 foot truck was in Newport, RI & if I still wanted what I reserved, more than a week earlier, then I would have to pick it up in Newport, RI. I live in Mansfield, MA. I requested the next size down, a 17 foot truck. None were available I was told. I was told all that U-Haul available was either a 26 footer or a 15 footer. I was forced to take the 15 footer. Everything for move from 1 place to another was happening the next day, what choice did I have. This was a typical “bait & switch” tactic!!! I ended up having to make 2 moves rather than moving everything in 1 move. Then when I go to return the truck, the U-Haul employee has the nerve to tell me I went over my allotted mileage. I explained that I was suppose to have a larger truck, & because I didn't I had to move twice. That's where the extra mileage came in. I was also dropping it off at a location (North Attleboro, MA) that was further than where I lived which also added to the mileage overage. He couldn't have cared less. I said fine, & I paid the Extra money. I just wanted this U-Haul experience over with!!! Believe me, the next time I need to rent a truck, I'll think twice about renting from U-Haul!!!!!!

Clasificación:

5.0

Very clean, and easy to use.

Clasificación:

5.0

good truck for the job, got the job done.Good system.

Clasificación:

4.0

Adam was very helpful when I needed help with the trailer connection. But I was charged for an extra day and it has been difficult to resolve. Help!

Clasificación:

5.0

Counter help was fantastic!!

Clasificación:

5.0

Truck used had a steering issue , felt like a ball joint or tie rod was frozen or gone, as the truck steering wheel stuck to the right or left depending on which way you are turning. Also the back on the back door needs to be oiled as it was almost impossible to open.

Clasificación:

4.0

More employees

Clasificación:

5.0

Extraordinario servicio al cliente

Clasificación:

2.0

I was unhappy because I requested a 26 ‘ truck at the Attleboro location in advance and I was notified by text 2- days prior that they only had this truck in Pawtucket. Went to Attleboro location on 9/05/20 and made changes for a smaller truck. The next day during pick up time, I had to make another reservation, I was not registered in the system!!! 😤 The receptionist(young man) was rude and not to happy to be there. When giving instructions I barely understood what he was saying. All I was able to understand was “truck is in the middle”. Don't understand why people work in these businesses if customer service is not their passion. UHAUL, needs employees who are pleasant, eager, and passionate to help others.

Clasificación:

5.0

Carlos is a merit to U-haul was in and out in 5 minutes.

Clasificación:

1.0

Next time They should check the vehicle with the client . There's never no one to assist you you have to wait long , they lie to you they tell you your suppose to pay a certain amount you pay it and then they go and charge your card and then try to charge you again never again and I will tell everyone not to come to this location it's by far the worse and there was a kid with no uniform behind the counter with headphones in playing on his phone not professional at all and they poorly maintain their veichles I'm getting chartered 6 times when I was told one thing never again and plus there attitude is horrible

Clasificación:

3.0

Overall, an underwhelming experience. The layout of the parking lot is unfortunate. Hard to navigate if the lot is full & there are more than a couple of customers. Office staff wasn't necessarily rude to me, but they weren't exactly friendly or very helpful either. Calling this location is pointless; I've yet to have someone answer. Try another location unless this is your only option. Storage unit itself was as described, and dusty, but otherwise clean. For the price of the unit though, and the overall customer service experience I would recommend going somewhere else.

Clasificación:

1.0

I ordered a 15 foot truck for 10 hours out of attleboro. I got a call that said they can only do 6 hours. I said I need 10 hours. I was offered a truck for a 24 one way rental. Catch is I couldn't return the truck to the same location. So I set north attleboro as my drop off. I then got a call that said they didn't have the truck I needed. I said I needed that much space. They said they could give me a 10 foot truck and a 5 by 8 trailer. I said sure that works. Only problem with that, was that I couldn't pick it up in attleboro. I had to go to 2 different stores to pick them up. In pawtucket I got the truck, and then east providence for the trailer, adding miles to my order unnecessarily. The trailer was hard to maneuver the way I needed to, and made my job more difficult. I returned the truck to attleboro as planned after changing the dropoff from north attleboro. Only to find out the trailers drop off location was supposed to be north attleboro. So now, I'm getting harrassing calls about the trailer return supposedly for today when I returned it two days ago.

Clasificación:

1.0

I had an appointment on Sunday August 30th at 9am. I did get serve until almost 9:30 am. They gave the key to go get the truck myself and give me my equipments to carry to the truck and telling that the number on your key should match your truck. I walk around for minutes trying to figure out where my truck is located. The number on my key was faded I barely could read it. Then I finally found the truck, the key won't open the door. I went back inside they were having an attitude. I went backs for trying again it doesn't work, I Even tried A couple other truck doesn't work. I went back inside again after minutes one guy said give the key, he went to try it doesn't work. He was sorry I gave you the wrong key by then it's 10am. This ridiculous! Horrible! I wouldn't recommend anyone to go there.

Clasificación:

5.0

Just making sure the keys are available right away or know where the keys are. After that, everything was good and the service was great! I didn't get the names of the gentlemen that helped me but the staff that was working Saturday from 3pm-7pm did an amazing job and took care of everything smoothly.

Clasificación:

5.0

Oil the coupling nut on top of the trailer tongue. It is rusty and hard to turn. Also why do you need a second person to contact for a 4 hour trailer rental ??? I feel cheated when I pay for a FULLdays rental of $30 only to be asked when the trailer is coming back so it can be rented out again. I had the trailer for just 3 hours. Aside from that everything was fine the facility was clean and well merchandised. The attendant was courteous.

Clasificación:

5.0

I had a very pleasant experience using UHaul services. Sales person was kind and helpful. I would definitely recommend this location to my friends.

Clasificación:

5.0

We are very unhappy that we originally were Supposed to pick up at uhaul at the Norton location. The norton location did not have one available when we arrived at scheduled pick up time and we had to then go to a 2nd location that has the truck we needed. This took an addition 40-50min for us on our moving day.

Clasificación:

4.0

The particular unit I rented looked like someone got sick in it! There was a really bad stain on the floor, though it didnt smell bad, I took it as the location and size were good. I put down plastic and then towels on the floor to protect my items. Please repaint unit 9, first floor inside the building at the Attleboro MA Pleasant St. Location! The staff was always very helpful and polite.

Clasificación:

5.0

Staff was very helpful and friendly, and problem solving oriented.

Clasificación:

2.0

Poor exit interview. 2 days late and I was bullied and harassed. Very unpleasant

Clasificación:

4.0

Pleased with our d experience. Would secondly use it again. Gracias

Clasificación:

3.0

The one way truck fee is out Regis way over priced

Clasificación:

1.0

Never doing business ever again with Uhaul.

Clasificación:

5.0

The staff was accommodating and thorough. Will use them in the future.

Clasificación:

4.0

My check in was delayed when the clerk said go to storage container 25, I will take care of this guy (who was behind me), then I'll meet you out there to take UHaul lock off. He didn't show for 20 m

Clasificación:

4.0

The boss was great. The helper was no help.

Clasificación:

2.0

Very rude customers service managers service is very poor.

Clasificación:

5.0

I felt comfortable

Clasificación:

5.0

Gracias

Clasificación:

5.0

Everything went very smoothly!

Clasificación:

4.0

Great place to deal with always helpful

Clasificación:

4.0

Trying to call Uhaul is a nightmare. I have yet to receive my refund from August and credit of 5.00 for not needing the blankets and returning them. The hold time is over an hour to try to get this

Clasificación:

5.0

I rented the u-box for storage at my house for 3 months. Was very convenient and driver communicated well. ¡Gracias!

Clasificación:

5.0

EVERY ONE WAS ALWAYS VERY FRIENDLY AND HELPFUL, WOULD USE YOU GUYS AGAIN IN HEART BEAT! THANK YOU

Clasificación:

2.0

When no one answered the phone after several tries. I settled the account over the 1-800 number and was told I was 'all set' and did not have to return to the location. Now I have a bill! no communica