I did a reservation for a trailer and I end up leaving with a van because the door on the trailer wasn't working properly, I end up spending more time at the location and also I end up spending the triple of money due to this problem. They need to check the equipment ahead before the next person show up to pick up the rental. I will not recommend this location.Miguel F.
Customer Reviews for U-Haul Moving & Storage of Archer Heights
Chicago, IL 60632
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jenesis T.
El cliente no dejó un comentario.pedro G.
I can't remember her name but the lady in the front desk was extremely helpful took time to answer my questionsScarlett D.
El cliente no dejó un comentario.JUANITA A.
El cliente no dejó un comentario.Manuel M.
El cliente no dejó un comentario.Daniel K.
El cliente no dejó un comentario.Akim M.
I didn't like how first my order was placed at oak lawn. Then switched to Bridgeport. Then switched to bridge view. I had to call to find out where I was supposed to get my rental. Only to be told I had to go to Alsip. Once at Alsip I'm told my rental was not in, so I was sent to 40th and Pulaski. That I do not appreciate.Armando Z.
I lost all my driving lights after the second day. All the lights were checked before leaving. I paid a mechanic to troubleshoot the problem. My GMC Yukon trailer plug, and wiring were 100% ok. The mechanic told ne the driving light on the trailer were not working at all even with voltage present at the trailer plug. I was not able to drive at night. Easter was the next day and Monday I could only use it during daylight hours. Please make adjustments to cost.MICHAEL B.
The truck was dirty, the cab smelled of Marijuana and the truck seemed to have very loose steering and the gear shift works but needs some attention. Also, the return app doesn't give you a choice of indicating that you returned the truck as you receive it when you receive it in a dirty condition. The app tried to charge me extra for cleaning. I was also charged a $20 fee for returning after hours even though the sign says I could avoid that fee if I used the online check in. Also, rentals are for 24 hours so why should I be charged extra if I'm returning ahead of the 24 hour period.Chris A.
El cliente no dejó un comentario.Joel B.
El cliente no dejó un comentario.ALFONSO V.
I was 1-1/2 hours into my second day. Was thinking I would get some money offchuck H.
El cliente no dejó un comentario.Crystal F.
The truck was extremely filthy and unsafe to drive. It kept shaking and the steering wheel was moving by itself. Almost crashed twice. Never using this company again.Miguel G.
The ladies were the coolestnicha S.
They dont know what truck they gave me, after i came back the website wouldnt work. Next day accused me of not bringing either the key or the truckturtugs B.
El cliente no dejó un comentario.tommy m. | Overall Experience
El cliente no dejó un comentario.Jackie A.
Very friendly and also understand any concern you have about the rental or any other concern about the U-haulEsther G.
Totally satisfied keep doing that way.Rene C.
El cliente no dejó un comentario.RAYMUNDO U.
El cliente no dejó un comentario.Charlotte P.
El cliente no dejó un comentario.Pascha F.
El cliente no dejó un comentario.JOSE V.
Really easy in and out, very professional.Jeremy K.
The service was excellent from the two ladies who rented the cargo van to me. I have rented vehicles in the past and will continue from this facility in the future.JOHN G.
The truck was not prepped with the utility dolly I requested in my reservation. As I was being given the keys, I asked if the dolly was in the truck and told Yes. I decided to double-check before leaving the lot and it was missing. I am glad I checked before driving off. Having to take the snow/ice off of the hatch to check was not expected. Regardless, the staff there were very nice and professional.Gabriela P.
El cliente no dejó un comentario.JUAN S.
El cliente no dejó un comentario.LAMAR J.
El cliente no dejó un comentario.AGUSTIN M. | First Impressions
Adorables peopleJUAN S.
El cliente no dejó un comentario.Dominique Z. | Overall Experience
El cliente no dejó un comentario.Maricela H. | Overall Experience
Quick and easy access. With a big truck, it would be hard to make the turn into the facility. But once there, they just checked the mileage and for a full tank of gas and we were on our way!JESSICA C.
Friendly service in and out for pick up and drop offNICHOLAS G.
El cliente no dejó un comentario.WILFREDO B.
El cliente no dejó un comentario.Joel B.
Keep your employees happy. To you employees still giving the same services. Gracias.ALBERTO H.
Very helpful i needed a truck to rent and they were very nice and fast in finding me what i needed.Angelica N. | Overall Experience
Very helpful staff.gregory d. | Overall Experience
El cliente no dejó un comentario.MARIA M.
The guy who helped me was 100% amazing and helpful!! This location is always the best 4000 w 40th street !!MIREYA C.
El cliente no dejó un comentario.Judith L. | First Impressions
GreatJOSEPH HENRY T.
El cliente no dejó un comentario.Terry M.
No overcharges for 30 - 40 miles over the odometer statement.ANTHONY P.
The attention and service was really good and the prizes are affordable. I'm very glad.ROBERT CHRISTIAN A. | First Impressions
Fue un buen servisioPedro R. | Overall Experience
El cliente no dejó un comentario.MARK A.
El cliente no dejó un comentario.PAMELA M.
The truck that I rent aren't gas saver they burn the gas so quicklyHILARIO R.
I completed my reservations online and was given a call to confirm my reservation @4000 W 40TH ST Chicago@ 7am. When I arrive the young lady tells me I there are no reservations for me at that location and the only reservations she saw in the system was a location on on E 95 ST AT 11:30. I have no idea how they changed my reservations. I was never given a call back. i was DEVISTATED!!! I hired movers that were waiting for the truck to start loading it. The young lady said all the trucks were reserved. At this point I wanted to cry!!! I had already invested a lot of money I could not wait till 11:30 and go to a even Further location that i was never told about. I called the UHAUL number and was on hold for about 45 minutes when finally the lady at the desk tells me a reservation had not showed up and she was going to give it to me. it was also a 26 van ... what I needed. I was delayed 1 hour but I was finally on my way. The experience was HORRIBLE I did everything I had to do on my end UHAUL really disappointed me. I also want to add the young lady at this location was very helpful.LILIAN V.
El cliente no dejó un comentario.JAIME C.
El cliente no dejó un comentario.LUZ R.
Tune ups!CHUKWUEMEKAOLISA O.
El cliente no dejó un comentario.RAMON J. | First Impressions
Gracias yo en personal es lo esperaba y sastifechojavier r. | First Impressions
El cliente no dejó un comentario.James R.
Wipers work out hard time keep windshield clear. Mirrors extremely dirty. Had to stop and purchase glass cleaner. Suspension pops at turns very loudCRISTOFERS R.
Truck ran great and was easy to handle.John D.
Everyone was kind and very helpful, did not have to wait anytime at all.omar G.
Correct fuel schematicANTHONY P.
El cliente no dejó un comentario.vincenta M. | Overall Experience
Everything was goodDAVID A.
El cliente no dejó un comentario.MARIO M.
The customer service was horrible. I booked online for an easier experience and it was not that. The car seats were ripped up. I was over charged for the service eventhough I was told if I extended my time it wouldn't be any charge. I was charged an astronomical amount if money for gas I put back in the truck. I did not recieve my refund for the cart I paid extra for, just the mattress cover. For the seemingly convenient setup from the website, my experience was not satisfactory by any means.Frederick J.
El cliente no dejó un comentario.Nicole G.
El cliente no dejó un comentario.JACQUELINE J.
El cliente no dejó un comentario.Sherrod E.
Profesional staff. Outstanding service. =)ulises O.
El cliente no dejó un comentario.Neil R.
El cliente no dejó un comentario.NOE P.
I had the running around too a couple of places to finally find the trailer that I needed not goodSTEPHEN T.
I returned the truck before 5pm on August 29th but I was charged an afterhours check in fee. I asked worker behind counter if I'm all set and he said yes. Worker was too lazy to check in my vehicle after I gave him my keys.DAMIAN Z.
El cliente no dejó un comentario.GALE FRANCIS C.
Give customers an overview of truck's instrument panel: where to find lights, how to adjust mirrors, find hazard warning lights, We were only given key and location of truck; no instructions were given. This is not acceptable and give an attitude to customer: â€œwe don't care about your safetyâ€. Two employees, closed store, afterWe were left inEARLENE W.
El cliente no dejó un comentario.STEVEN M.
Una Oportunidad que Aprovechamos mi esposa y yo al enterarnos que es una buena opcion en nuestro momento de obtener ese beneficio de un mes gratis. Muchas gracias al la Compañía U-haul.com por su Servicio, atencion, amabilidad y respeto a nosotros como clientes.ANGEL B. | First Impressions
El cliente no dejó un comentario.George W.
El cliente no dejó un comentario.Anthony B.
The mobile app was useless for checking in. after 3 attempts and 30 minutes, we ended up going inside to get the keys. The van was dirty inside the drivers compartment. very dusty and lots of food on and grit on surfaces.MATTHEW H.
El cliente no dejó un comentario.David S.
Did not have equipment on truck; had to get it.Ron M.
El cliente no dejó un comentario.MIGUEL R.
El cliente no dejó un comentario.CRECENCIO S.
No CommentsPankaj P.
Not a thing customer service was very professional had a great experienceDOMINICK O.
Mr. Thornton was VERY helpful! He made the entire experience quick and easy. ¡Gracias!Krasimira H.
Wonderful, helpful staff!Kathryn H. | Overall Experience
The location was 40 miles from me because there was no trucks available closer to me even though I made the reservation at least 3 weeks in advance.JOSE Z.
El cliente no dejó un comentario.ALBERT M.
El cliente no dejó un comentario.MARIANN L.
El cliente no dejó un comentario.Lakiyia S.
I rented 26 feet U-Haul truck twice in this year but both time trucks had some issues. one time it had flat tire and another time I could start the truck after loading. I called Roadside assistance but line was never taken and I had to wait over two hours on the line until someone answered my phone call. it was the most terrible thing.HWAYOUNG Y.
El cliente no dejó un comentario.SIARHEI B.
El cliente no dejó un comentario.Renee U.
El cliente no dejó un comentario.DEONTAE W.
The worst experience ever never ever again I got robbed by youJUAN M.
El cliente no dejó un comentario.Tiffany M.
My truck wasn't ready even though I had a reservation so I had to do a run around to a different location only for that not to work out!!! Horrible, stressful experience overall!NOE V.
El cliente no dejó un comentario.MISAEL C.
El cliente no dejó un comentario.NOLEN W.
Rodney was excellent. What an exceptional young man.JOSEPH P.
El cliente no dejó un comentario.EDUARDO O.
El cliente no dejó un comentario.Sergio M.
El cliente no dejó un comentario.ALEXA L.
El cliente no dejó un comentario.FRANCISCO S.
Everything was great!Carmen C.
Great serviceTOMAS O.
Left because of rodents but Barry was great and worked to resolve the mattertamela o. | Overall Experience
Affordable prices, helpful and friendly staff. My experience went smooth and made my moving experience les stressful.Lucia G. | First Impressions
Excellent staff facility clean tour around facility feeling so welcome, no staff hanging around doing nothing, NO visible RODENT droppings plenty of friendly courteous staff all OverJason A. | First Impressions
El cliente no dejó un comentario.WALTER H. | First Impressions
El cliente no dejó un comentario.esmeralda m. | Overall Experience
El cliente no dejó un comentario.Jose H. | Overall Experience
Amazing experience, great staff and impressive facility!MARIA S. | First Impressions
The entire staff was so nice it was 3 people who helped me I can't remember their names but 2 Hispanics & 1 African American... Super Nice, had great customer service...laurie t. | First Impressions
El cliente no dejó un comentario.Benito S. | Overall Experience
El cliente no dejó un comentario.Andres A. | Overall Experience
El cliente no dejó un comentario.GLo B. | First Impressions
It was good.Darhonda B. | First Impressions
El cliente no dejó un comentario.Simon C. | Overall Experience
El cliente no dejó un comentario.rodolfo s. | Overall Experience
El cliente no dejó un comentario.Elizabeth C. | Overall Experience
I hope this pandemic finish soon so I can work again so I can ret this storech again is vary helpfulVeronica G. | Overall Experience
Staff was great and very helpful.Bryant R. | Overall Experience
El cliente no dejó un comentario.Michael W. | Overall Experience
I was so so impressed with the help and cleanness of the facility. Staff were very helpful and courteous and followed the guidelines for everyone's safety during this period of time that we are all going thru. Regards Carmen Moroneycarmen m. | First Impressions
Maria was very helpful and great customer service!manuel p. | First Impressions
El cliente no dejó un comentario.Margarita v. | Overall Experience
Great service, always clean and we'll lit.Jorge C. | Overall Experience
Excellent servicerobert f. | First Impressions
A little more pricey than competitors down the street, but the service was great & no gimmicks w price increases. Place itself is well maintained, clean & there's always dollies/hand trucks availablcarlos T. | First Impressions
This Uhaul location exceeded my expectations (compared to ones I have used in other cities). The staff were all very friendly and efficient. The facility itself is very clean, secure, and organized.Michelle C. | Overall Experience
The only improvement that I would suggest is to increase signage about what time the garage door locks for the night.Jennifer A. | Overall Experience
Great staff!Shun S. | Overall Experience
Very clean facility and the agent was very knowledgeable and very professional. Made me very comfortable would leaving my things there and I feel that they will be secure. Great jobNATIKA F. | First Impressions
Prompt service. Good staff. Nice introduction. Hopefully the price won't continue increasing like the rest especially the one I'm vacated.POLICARPIO A. | First Impressions
Very friendly made the whole process easy and answered all my questions. I even got a small tour around the storage which helped making the decision to get my storage at this location.Angelica N. | First Impressions
Muy limpio y personal amigable.griselda d. | Overall Experience
Staff was helpful and knowledgeableCARLA G. | First Impressions
The only place I would rent from.Ayondela M. | First Impressions
Always Outstanding customer service I wouldn’t go anywhere elseAyondela M. | First Impressions
Fantastic serviceJoyce K. | First Impressions
I was treated with respect, courtesy and if I need help in anything, I was assisted.graciela w. | Overall Experience
all my question were answered, I was treated with respect and courtesy.graciela w. | First Impressions
The staff was very helpful and professional! I definitely recommend visiting this location as previous U-Haul locations don't have this kind of professionalism.nelson f. | Overall Experience
They close 15 min prior to closing time. They don't clean snow.omar g. | Overall Experience
Not up to the mark .Naga V. | Overall Experience
Sabertooth is better than wolverine!Barnett T. | Overall Experience
I really appreciate this service. It was very good and convenient. Thank you !Jesus M. | Overall Experience
Thanks for your help berryMichael W. | Overall Experience
I used the free month of storage included with a one-way rental. This worked out great for me.Brian N. | Overall Experience
Customer service is not as I expected. Experienced a lot of errors while there and resolutions were not as prompt as expected either. If they get better on it it will definitely attract more clients.silvia v. | Overall Experience
Management were superior. All personell efficient and courteous.Maureen W. | Overall Experience
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