I did a reservation for a trailer and I end up leaving with a van because the door on the trailer wasn't working properly, I end up spending more time at the location and also I end up spending the triple of money due to this problem. They need to check the equipment ahead before the next person show up to pick up the rental. I will not recommend this location.
Miguel F.Customer Reviews for U-Haul Moving & Storage of Archer Heights
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
I can't remember her name but the lady in the front desk was extremely helpful took time to answer my questions
Scarlett D.Gracias
JACINTO H.I didn't like how first my order was placed at oak lawn. Then switched to Bridgeport. Then switched to bridge view. I had to call to find out where I was supposed to get my rental. Only to be told I had to go to Alsip. Once at Alsip I'm told my rental was not in, so I was sent to 40th and Pulaski. That I do not appreciate.
Armando Z.I lost all my driving lights after the second day. All the lights were checked before leaving. I paid a mechanic to troubleshoot the problem. My GMC Yukon trailer plug, and wiring were 100% ok. The mechanic told ne the driving light on the trailer were not working at all even with voltage present at the trailer plug. I was not able to drive at night. Easter was the next day and Monday I could only use it during daylight hours. Please make adjustments to cost.
MICHAEL B.The truck was dirty, the cab smelled of Marijuana and the truck seemed to have very loose steering and the gear shift works but needs some attention. Also, the return app doesn't give you a choice of indicating that you returned the truck as you receive it when you receive it in a dirty condition. The app tried to charge me extra for cleaning. I was also charged a $20 fee for returning after hours even though the sign says I could avoid that fee if I used the online check in. Also, rentals are for 24 hours so why should I be charged extra if I'm returning ahead of the 24 hour period.
Chris A.I was 1-1/2 hours into my second day. Was thinking I would get some money off
chuck H.The truck was extremely filthy and unsafe to drive. It kept shaking and the steering wheel was moving by itself. Almost crashed twice. Never using this company again.
Miguel G.The ladies were the coolest
nicha S.They dont know what truck they gave me, after i came back the website wouldnt work. Next day accused me of not bringing either the key or the truck
turtugs B.Very friendly and also understand any concern you have about the rental or any other concern about the U-haul
Esther G.Totally satisfied keep doing that way.
Rene C.Really easy in and out, very professional.
Jeremy K.The service was excellent from the two ladies who rented the cargo van to me. I have rented vehicles in the past and will continue from this facility in the future.
JOHN G.The truck was not prepped with the utility dolly I requested in my reservation. As I was being given the keys, I asked if the dolly was in the truck and told Yes. I decided to double-check before leaving the lot and it was missing. I am glad I checked before driving off. Having to take the snow/ice off of the hatch to check was not expected. Regardless, the staff there were very nice and professional.
Gabriela P.Adorables people
JUAN S.Quick and easy access. With a big truck, it would be hard to make the turn into the facility. But once there, they just checked the mileage and for a full tank of gas and we were on our way!
JESSICA C.Friendly service in and out for pick up and drop off
NICHOLAS G.Keep your employees happy. To you employees still giving the same services. Gracias.
ALBERTO H.Very helpful i needed a truck to rent and they were very nice and fast in finding me what i needed.
Angelica N. | Overall ExperienceBueno
HILDA C.Very helpful staff.
gregory d. | Overall ExperienceThe guy who helped me was 100% amazing and helpful!! This location is always the best 4000 w 40th street !!
MIREYA C.Great
JOSEPH HENRY T.No overcharges for 30 - 40 miles over the odometer statement.
ANTHONY P.The attention and service was really good and the prizes are affordable. I'm very glad.
ROBERT CHRISTIAN A. | First ImpressionsFue un buen servisio
Pedro R. | Overall ExperienceThe truck that I rent aren't gas saver they burn the gas so quickly
HILARIO R.I completed my reservations online and was given a call to confirm my reservation @4000 W 40TH ST Chicago@ 7am. When I arrive the young lady tells me I there are no reservations for me at that location and the only reservations she saw in the system was a location on on E 95 ST AT 11:30. I have no idea how they changed my reservations. I was never given a call back. i was DEVISTATED!!! I hired movers that were waiting for the truck to start loading it. The young lady said all the trucks were reserved. At this point I wanted to cry!!! I had already invested a lot of money I could not wait till 11:30 and go to a even Further location that i was never told about. I called the UHAUL number and was on hold for about 45 minutes when finally the lady at the desk tells me a reservation had not showed up and she was going to give it to me. it was also a 26 van ... what I needed. I was delayed 1 hour but I was finally on my way. The experience was HORRIBLE I did everything I had to do on my end UHAUL really disappointed me. I also want to add the young lady at this location was very helpful.
LILIAN V.Tune ups!
CHUKWUEMEKAOLISA O.Gracias yo en personal es lo esperaba y sastifecho
javier r. | First ImpressionsWipers work out hard time keep windshield clear. Mirrors extremely dirty. Had to stop and purchase glass cleaner. Suspension pops at turns very loud
CRISTOFERS R.Truck ran great and was easy to handle.
John D.Everyone was kind and very helpful, did not have to wait anytime at all.
omar G.Correct fuel schematic
ANTHONY P.Everything was good
DAVID A.The customer service was horrible. I booked online for an easier experience and it was not that. The car seats were ripped up. I was over charged for the service eventhough I was told if I extended my time it wouldn't be any charge. I was charged an astronomical amount if money for gas I put back in the truck. I did not recieve my refund for the cart I paid extra for, just the mattress cover. For the seemingly convenient setup from the website, my experience was not satisfactory by any means.
Frederick J.Profesional staff. Outstanding service. =)
ulises O.Excelente
AKINTUNDE O.I had the running around too a couple of places to finally find the trailer that I needed not good
STEPHEN T.I returned the truck before 5pm on August 29th but I was charged an afterhours check in fee. I asked worker behind counter if I'm all set and he said yes. Worker was too lazy to check in my vehicle after I gave him my keys.
DAMIAN Z.Give customers an overview of truck's instrument panel: where to find lights, how to adjust mirrors, find hazard warning lights, We were only given key and location of truck; no instructions were given. This is not acceptable and give an attitude to customer: “we don't care about your safetyâ€. Two employees, closed store, afterWe were left in
EARLENE W.Una Oportunidad que Aprovechamos mi esposa y yo al enterarnos que es una buena opcion en nuestro momento de obtener ese beneficio de un mes gratis. Muchas gracias al la Compañía U-haul.com por su Servicio, atencion, amabilidad y respeto a nosotros como clientes.
ANGEL B. | First ImpressionsThe mobile app was useless for checking in. after 3 attempts and 30 minutes, we ended up going inside to get the keys. The van was dirty inside the drivers compartment. very dusty and lots of food on and grit on surfaces.
MATTHEW H.Did not have equipment on truck; had to get it.
Ron M.No Comments
Pankaj P.Not a thing customer service was very professional had a great experience
DOMINICK O.Mr. Thornton was VERY helpful! He made the entire experience quick and easy. ¡Gracias!
Krasimira H.Wonderful, helpful staff!
Kathryn H. | Overall ExperienceThe location was 40 miles from me because there was no trucks available closer to me even though I made the reservation at least 3 weeks in advance.
JOSE Z.I rented 26 feet U-Haul truck twice in this year but both time trucks had some issues. one time it had flat tire and another time I could start the truck after loading. I called Roadside assistance but line was never taken and I had to wait over two hours on the line until someone answered my phone call. it was the most terrible thing.
HWAYOUNG Y.The worst experience ever never ever again I got robbed by you
JUAN M.My truck wasn't ready even though I had a reservation so I had to do a run around to a different location only for that not to work out!!! Horrible, stressful experience overall!
NOE V.Rodney was excellent. What an exceptional young man.
JOSEPH P.Everything was great!
Carmen C.Great service
TOMAS O.Left because of rodents but Barry was great and worked to resolve the matter
tamela o. | Overall ExperienceAffordable prices, helpful and friendly staff. My experience went smooth and made my moving experience les stressful.
Lucia G. | First ImpressionsExcellent staff facility clean tour around facility feeling so welcome, no staff hanging around doing nothing, NO visible RODENT droppings plenty of friendly courteous staff all Over
Jason A. | First ImpressionsAmazing experience, great staff and impressive facility!
MARIA S. | First ImpressionsThe entire staff was so nice it was 3 people who helped me I can't remember their names but 2 Hispanics & 1 African American... Super Nice, had great customer service...
laurie t. | First ImpressionsIt was good.
Darhonda B. | First ImpressionsI hope this pandemic finish soon so I can work again so I can ret this storech again is vary helpful
Veronica G. | Overall ExperienceStaff was great and very helpful.
Bryant R. | Overall ExperienceI was so so impressed with the help and cleanness of the facility. Staff were very helpful and courteous and followed the guidelines for everyone's safety during this period of time that we are all going thru. Regards Carmen Moroney
carmen m. | First ImpressionsMaria was very helpful and great customer service!
manuel p. | First ImpressionsGreat service, always clean and we'll lit.
Jorge C. | Overall ExperienceExcellent service
robert f. | First ImpressionsA little more pricey than competitors down the street, but the service was great & no gimmicks w price increases. Place itself is well maintained, clean & there's always dollies/hand trucks availabl
carlos T. | First ImpressionsThis Uhaul location exceeded my expectations (compared to ones I have used in other cities). The staff were all very friendly and efficient. The facility itself is very clean, secure, and organized.
Michelle C. | Overall ExperienceThe only improvement that I would suggest is to increase signage about what time the garage door locks for the night.
Jennifer A. | Overall ExperienceGreat staff!
Shun S. | Overall ExperienceVery clean facility and the agent was very knowledgeable and very professional. Made me very comfortable would leaving my things there and I feel that they will be secure. Great job
NATIKA F. | First ImpressionsPrompt service. Good staff. Nice introduction. Hopefully the price won't continue increasing like the rest especially the one I'm vacated.
POLICARPIO A. | First ImpressionsVery friendly made the whole process easy and answered all my questions. I even got a small tour around the storage which helped making the decision to get my storage at this location.
Angelica N. | First ImpressionsMuy limpio y personal amigable.
griselda d. | Overall ExperienceStaff was helpful and knowledgeable
CARLA G. | First ImpressionsThe only place I would rent from.
Ayondela M. | First ImpressionsAlways Outstanding customer service I wouldn’t go anywhere else
Ayondela M. | First ImpressionsFantastic service
Joyce K. | First ImpressionsI was treated with respect, courtesy and if I need help in anything, I was assisted.
graciela w. | Overall Experienceall my question were answered, I was treated with respect and courtesy.
graciela w. | First ImpressionsThe staff was very helpful and professional! I definitely recommend visiting this location as previous U-Haul locations don't have this kind of professionalism.
nelson f. | Overall ExperienceThey close 15 min prior to closing time. They don't clean snow.
omar g. | Overall ExperienceNot up to the mark .
Naga V. | Overall ExperienceSabertooth is better than wolverine!
Barnett T. | Overall ExperienceI really appreciate this service. It was very good and convenient. Thank you !
Jesus M. | Overall ExperienceThanks for your help berry
Michael W. | Overall ExperienceI used the free month of storage included with a one-way rental. This worked out great for me.
Brian N. | Overall ExperienceCustomer service is not as I expected. Experienced a lot of errors while there and resolutions were not as prompt as expected either. If they get better on it it will definitely attract more clients.
silvia v. | Overall ExperienceManagement were superior. All personell efficient and courteous.
Maureen W. | Overall Experience