Customer Reviews for U-Haul Moving & Storage of Archer Heights

673 comentarios

4000 W 40th St   Chicago, IL 60632

(773) 521-1796

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(773) 521-1796

4000 W 40th St
Chicago, IL 60632

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Exelent

Tomas O. 
Clasificación:
5.0

El cliente no dejó un comentario.

rossi C. 
Clasificación:
3.0

Since the day one that I rent the 26' truck , U-Haul moving me around place to place like bouncing ball . I have to fit them schedule and convenient not mine. And when I call in to make another extra day that I need which is another 24 hour. Which I suppose to return at 10:00 am the next day. But NO they gave me only 9 hours BUT charged me for 24 hours. And the reason is cause they have the reservation at 7:00pm . How about me!!! The other thing is when ever you make the phone call on the number they gave you on the paperwork is never work it's always go to the same group which is the reservation people. I want to talk to the manager. It's never happened!! I'm at the store locations But they said no manager on site. So, who can I turn to or talk to for my unfair like this !!! How can I reach the big top boss of the U-Haul company !!! I don't know how they managed like this , not like before at all.

Charu I. 
Clasificación:
5.0

Very good customer service knowledgeable and helpful. Great experience!

Maurice B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luc P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mario A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenya T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis K. 
Clasificación:
5.0

None at the moment. I had the option of going to a closer rental but I've always had a positive experience at this location and don't mind going out of the way

Maria H. 
Clasificación:
5.0

El cliente no dejó un comentario.

yamile T. 
Clasificación:
5.0

El cliente no dejó un comentario.

esther S. 
Clasificación:
5.0

La Atencion estuvo excelente.

Fanor O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANITA A. 
Clasificación:
2.0

The roof is leaking, the staff don't see it as a problem!

RADE S.  |  Overall Experience 
Clasificación:
5.0

Maria provided great service...i sm pleased..James Lalinde

james L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory L. 
Clasificación:
5.0

Also fantastic service and people

Scott P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

Quicker checkout time with no need to go inside at all. I thought I had done the online check-in and I still had to go inside and fill out documents, sign, show ID, etc, etc. Thanks. Would have been nice to just get hooked up and leave as opposed to parking and having to to inside again.

Eleodoro G. 
Clasificación:
1.0

They gave us a truck with no oil as well the service tires dummy light was on so we couldn't even see the mileage. Which is how we w figured out that the truck had no oil what so ever. We didn't know until we got home so this took us an hour to drive home and back. To too it off I asked the U-Haul employee how much is the mileage she said mileage was included.oy36 Mila was so I was lied to and over charged $66 . I would t have gotten the truck if this was the case. Classic bait and switch , shady business practices and lying employees . I will be writing to the Better Business Bureau and writing 9 star reviews on evwry platform

Joseph O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mario A. 
Clasificación:
2.0

Truck was very dirty

giovanni S. 
Clasificación:
5.0

My reservation was delayed but the attendant was so accommodating she was able to get me another one very quickly, love this site for all of there help!!!

Carlos M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory H. 
Clasificación:
5.0

Personnel was very helpful and efficient.

Jeff I. 
Clasificación:
5.0

Servicio al cliente de excelencia. I had ordered a 4x8 trailer. This size is MUCH easier to pull with a vehicle cross country. At the last minute, U Haul contacted me by telephone to tell me that all they had was a 5 x 8. U Haul gave me a $50 credit. Many thanks to U Haul for making it right for the customer.

Michael X. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel T. 
Clasificación:
5.0

very hood

Pedro M. 
Clasificación:
5.0

Good staffs

Wai S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNESTO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary E. 
Clasificación:
4.0

I put 4 stars because it is room to improve.

Oscar R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose N. 
Clasificación:
5.0

Never knew I needed to take pics once dropped off... I had already threw the key in the drop box as you can see per my pics sent. My phone died i charged to 2% and sent the miles I had written down on a notebook. And I took pictures of my cars horn. Now I know the next time bring my car charger with so my phone can take pictures. Over all experience fantastic!!

Shannon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny C. 
Clasificación:
5.0

Looking for a long relationship with Uhaul Moving and Storage Archer Heights 👍🏽

Terrance P.  |  Online Move In 
Clasificación:
3.0

We rented this truck to transport something from Chicago to WI. There were a number of identical trucks on the lot in great condition, but we were given the one with the most damage to the exterior, as well as a nonfunctional stereo system inside. The windshield wipers worked poorly as well which is dangerous for a 2 hour trip. It would have been nice to have a well maintained truck, especially as there appeared to be many available.

Christopher M. 
Clasificación:
4.0

You should let the customer know that you can't be late when you are doing online booking .

Carmen O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvaro M. 
Clasificación:
5.0

Return any refunds due more expeditiously!!

Gregory B. 
Clasificación:
4.0

Everything was good, customer service excellent, Only issue was that the truck I wanted, they couldn't find the key. But it all worked out just fine.

Jesse C. 
Clasificación:
5.0

Muy buen servicio

ALBERTO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose N. 
Clasificación:
5.0

El cliente no dejó un comentario.

gabe K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOI YAN Y. 
Clasificación:
1.0

3 black gentlemen where horrible with customer service. Didn't even check me in correctly . Also gave me the wrong receipt for my uhaul. Gave me somebody else's information. One guy took the key to the uhaul and said have a god day we will email you the receipt without telling me what the payment was. They have no customer service experience it's seems like.

Alexia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANITA A. 
Clasificación:
4.0

Great service!

Thomas F. 
Clasificación:
5.0

The truck i rented was in excellent condition but the trailer i rented the boor would get stuck and had a hard time closing it and opening it.

Gustavo A. 
Clasificación:
5.0

Wendy and maria are very profesional and very helpful I have locations closer to my home but i prefer thos location due to customer treatment

Eduardo A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Odam V. 
Clasificación:
5.0

The staff was helpful and attentive to my needs!!! The manager was fantastic!

Rodney H. 
Clasificación:
5.0

No improvement needed. Everyone was pleasant and extremely helpful. My overall experience was most satisfactory. Gracias

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

George L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA ROSA D.  |  Overall Experience 
Clasificación:
2.0

I had to assist changing the tail light because no one on the premise knew how. Need to improve training.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

sostenes H. 
Clasificación:
4.0

A little confusing when arrived and no one outside and locked doors but called the number on the paperwork and someone showed up right away. Maybe a large sign with instructions to call the number.

Eric D. 
Clasificación:
5.0

El cliente no dejó un comentario.

sostenes H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonor A. 
Clasificación:
5.0

Truck availability was a huge issue, which is my biggest complaint.

Ryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
1.0

Truck had no ac/alignment is off,charged me for gas when I returned it how it was will not be returning and will never recommend!

Kamil D. 
Clasificación:
3.0

Right now I am waiting for my remaining balance of 100 dollrs...3days later...

jacobo C. 
Clasificación:
5.0

Getting the truck and storage was easy, fast & convenient. Tried to do it online but the size I wanted wasn't shown as available & when I tried to call the hold time was up to 1.5 hrs. So went to the facility to get truck and add storage which I would've had to do anyway. Good rates. Good customer service from rep. And staff was helpful and knowledgeable.

Quana R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Madison H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Freddie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE A.  |  First Impressions 
Clasificación:
2.0

We couldn't drop off the truck to destination B like the email had confirmed. And the audacity to say we were going to get a fee if we drop off the truck late to the original location. That's fucked up. Don't recommend and fuck you guys.

jose E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Saul R. 
Clasificación:
4.0

Clean inside of trailer so next customer does not damage new furniture or get sticky tar stuck to the bottom of boxes or new plastic containers ( like I did ). Besides that, trailer was working fine. Staff was extra helpful and very professional, polite, and courteous . It was a pleasure doing business with them. I did not get a chance to rent the trailer for Sunday due to the heavy rain we had on Saturday, and the persistent rain we had early Sunday morning. I ended up renting the trailer and loaded it for Saturday, then unloaded it back into storage due to the weather. It was a waste of time, gas, & money for me. It had nothing to do with your company or staff ,it was just bad luck having heavy rains that weekend. Thank you for your services, hope to have better weather this weekend. If you look up my rental history, you will find I have rented from you alot in the past several months. It would be nice to get a reduced rate for very frequent renters. Hope to hear from you soon. Thanks.

JOHN N. 
Clasificación:
5.0

People are great great service

Eloy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

FORREST D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Estephanie O. 
Clasificación:
5.0

Clean the bird poop out the trailers before renting them

Hugh D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Zenon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos A. 
Clasificación:
1.0

Workers at at at station did not know how to hook up the trailer to tow a car

ronald J. 
Clasificación:
5.0

none at this time

elizabeth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FranciscodeAsis M. 
Clasificación:
4.0

They weren't given the proper equipment to move the trailers. Had to have another customer help remove it from the truck

Ashley G. 
Clasificación:
4.0

El cliente no dejó un comentario.

saul t.  |  Overall Experience 
Clasificación:
1.0

No comment

Mario T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodrigo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

jack C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THELMA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
5.0

Gracias por su auuda y su cervicio exelente

Soledad C.  |  Overall Experience 
Clasificación:
5.0

Excelente atención

laura v.  |  First Impressions 
Clasificación:
5.0

The overall UHaul experience was the worst I have ever experienced

Harold S. 
Clasificación:
5.0

Norma and Wendy were very helpful. All my questions and concerns were handled very professional. The two girls working at the Pulaski location are a great fit for your company.

Gabriel R. 
Clasificación:
5.0

Great service, A+

Joshua P. 
Clasificación:
5.0

U-Haul app on iOS is very faulty. I wasn't able to log into my account, receiving error messages, to sign the truck back in and incurred a $20 fee because of this.

Neal E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LASHAUNDA S. 
Clasificación:
5.0

Both customer service representatives on Friday when I came in was very helpful and attentive to my needs as always…courtesy and kindness is needed in these days and just to encounter people like them makes a difference in this world and I'm thankful for the experience

Justin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris F. 
Clasificación:
4.0

El cliente no dejó un comentario.

antonio F. 
Clasificación:
5.0

Really good service

roberto R. 
Clasificación:
5.0

The pickup process went smoothly, the reps were friendly & helpful. The equipment & supplies we ordered were ready for us when we picked up the truck.

Stephen B. 
Clasificación:
1.0

I did a reservation for a trailer and I end up leaving with a van because the door on the trailer wasn't working properly, I end up spending more time at the location and also I end up spending the triple of money due to this problem. They need to check the equipment ahead before the next person show up to pick up the rental. I will not recommend this location.

Miguel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenesis T. 
Clasificación:
5.0

El cliente no dejó un comentario.

pedro G. 
Clasificación:
5.0

I can't remember her name but the lady in the front desk was extremely helpful took time to answer my questions

Scarlett D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANITA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

tommy m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AGUSTIN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maricela H.  |  Overall Experience 
Clasificación:
5.0

Very helpful i needed a truck to rent and they were very nice and fast in finding me what i needed.

Angelica N.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff.

gregory d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith L.  |  First Impressions 
Clasificación:
5.0

The attention and service was really good and the prizes are affordable. I'm very glad.

ROBERT CHRISTIAN A.  |  First Impressions 
Clasificación:
5.0

Fue un buen servisio

Pedro R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RAMON J.  |  First Impressions 
Clasificación:
4.0

Gracias yo en personal es lo esperaba y sastifecho

javier r.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

vincenta M.  |  Overall Experience 
Clasificación:
5.0

Una Oportunidad que Aprovechamos mi esposa y yo al enterarnos que es una buena opcion en nuestro momento de obtener ese beneficio de un mes gratis. Muchas gracias al la Compañía U-haul.com por su Servicio, atencion, amabilidad y respeto a nosotros como clientes.

ANGEL B.  |  First Impressions 
Clasificación:
5.0

Wonderful, helpful staff!

Kathryn H.  |  Overall Experience 
Clasificación:
3.0

Left because of rodents but Barry was great and worked to resolve the matter

tamela o.  |  Overall Experience 
Clasificación:
5.0

Affordable prices, helpful and friendly staff. My experience went smooth and made my moving experience les stressful.

Lucia G.  |  First Impressions 
Clasificación:
5.0

Excellent staff facility clean tour around facility feeling so welcome, no staff hanging around doing nothing, NO visible RODENT droppings plenty of friendly courteous staff all Over

Jason A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

esmeralda m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose H.  |  Overall Experience 
Clasificación:
5.0

Amazing experience, great staff and impressive facility!

MARIA S.  |  First Impressions 
Clasificación:
5.0

The entire staff was so nice it was 3 people who helped me I can't remember their names but 2 Hispanics & 1 African American... Super Nice, had great customer service...

laurie t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Benito S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andres A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GLo B.  |  First Impressions 
Clasificación:
4.0

It was good.

Darhonda B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Simon C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rodolfo s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth C.  |  Overall Experience 
Clasificación:
5.0

I hope this pandemic finish soon so I can work again so I can ret this storech again is vary helpful

Veronica G.  |  Overall Experience 
Clasificación:
5.0

Staff was great and very helpful.

Bryant R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  Overall Experience 
Clasificación:
5.0

I was so so impressed with the help and cleanness of the facility. Staff were very helpful and courteous and followed the guidelines for everyone's safety during this period of time that we are all going thru. Regards Carmen Moroney

carmen m.  |  First Impressions 
Clasificación:
5.0

Maria was very helpful and great customer service!

manuel p.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Margarita v.  |  Overall Experience 
Clasificación:
5.0

Great service, always clean and we'll lit.

Jorge C.  |  Overall Experience 
Clasificación:
5.0

Excellent service

robert f.  |  First Impressions 
Clasificación:
5.0

A little more pricey than competitors down the street, but the service was great & no gimmicks w price increases. Place itself is well maintained, clean & there's always dollies/hand trucks availabl

carlos T.  |  First Impressions 
Clasificación:
5.0

This Uhaul location exceeded my expectations (compared to ones I have used in other cities). The staff were all very friendly and efficient. The facility itself is very clean, secure, and organized.

Michelle C.  |  Overall Experience 
Clasificación:
5.0

The only improvement that I would suggest is to increase signage about what time the garage door locks for the night.

Jennifer A.  |  Overall Experience 
Clasificación:
5.0

Great staff!

Shun S.  |  Overall Experience 
Clasificación:
5.0

Very clean facility and the agent was very knowledgeable and very professional. Made me very comfortable would leaving my things there and I feel that they will be secure. Great job

NATIKA F.  |  First Impressions 
Clasificación:
4.0

Prompt service. Good staff. Nice introduction. Hopefully the price won't continue increasing like the rest especially the one I'm vacated.

POLICARPIO A.  |  First Impressions 
Clasificación:
5.0

Very friendly made the whole process easy and answered all my questions. I even got a small tour around the storage which helped making the decision to get my storage at this location.

Angelica N.  |  First Impressions 
Clasificación:
5.0

Muy limpio y personal amigable.

griselda d.  |  Overall Experience 
Clasificación:
5.0

Staff was helpful and knowledgeable

CARLA G.  |  First Impressions 
Clasificación:
5.0

The only place I would rent from.

Ayondela M.  |  First Impressions 
Clasificación:
5.0

Always Outstanding customer service I wouldn’t go anywhere else

Ayondela M.  |  First Impressions 
Clasificación:
5.0

Fantastic service

Joyce K.  |  First Impressions 
Clasificación:
5.0

I was treated with respect, courtesy and if I need help in anything, I was assisted.

graciela w.  |  Overall Experience 
Clasificación:
5.0

all my question were answered, I was treated with respect and courtesy.

graciela w.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful and professional! I definitely recommend visiting this location as previous U-Haul locations don't have this kind of professionalism.

nelson f.  |  Overall Experience 
Clasificación:
2.0

They close 15 min prior to closing time. They don't clean snow.

omar g.  |  Overall Experience 
Clasificación:
3.0

Not up to the mark .

Naga V.  |  Overall Experience 
Clasificación:
5.0

Sabertooth is better than wolverine!

Barnett T.  |  Overall Experience 
Clasificación:
5.0

I really appreciate this service. It was very good and convenient. Thank you !

Jesus M.  |  Overall Experience 
Clasificación:
5.0

Thanks for your help berry

Michael W.  |  Overall Experience 
Clasificación:
4.0

I used the free month of storage included with a one-way rental. This worked out great for me.

Brian N.  |  Overall Experience 
Clasificación:
2.0

Customer service is not as I expected. Experienced a lot of errors while there and resolutions were not as prompt as expected either. If they get better on it it will definitely attract more clients.

silvia v.  |  Overall Experience 
Clasificación:
5.0

Management were superior. All personell efficient and courteous.

Maureen W.  |  Overall Experience 
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