Poor customer experience . They looted me with 160$ even I used for 2 hours .Bibin B.
Customer Reviews for U-Haul Moving & Storage of Apple Valley
Apple Valley, MN 55124
(Corner of Cty Rd 42 and Galaxie on 151st Street)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
When I rent trucks, they always give me the oldest truck on the lot. There were a bunch of newer Ford trucks but I always end up with an old truck with well over 100,000 miles. This time it was 132,000 miles. When I made the reservation I stated I would be putting on at least 150 miles in one day so you would think they would put me in a newer truck but no. I dread renting from Uhaul. And the APP it worthless.Shawn C.
El cliente no dejó un comentario.Angela O.
El cliente no dejó un comentario.Luke N.
El cliente no dejó un comentario.Ricky S.
Wish the trucks were kept full so I could just refill and not have to figure out how much gas I need to get back to 5/8 or 3/4 of a tank of gas.Jill H.
The outside of the van was filthy with lots of dirt on all the sides. I think they could at least hose it down if they can't get it to a car wash. Other than that, it was a good experience with easy check-in and check-out. Very reasonable prices also.Ajay M.
El cliente no dejó un comentario.Thomas P.
Excellent service smooth and easyMitch W.
El cliente no dejó un comentario.Nan R.
I was unable to use the website to return the truck. It seemed as it was down. I called customer service and was on hold for 20 mins. I kept trying the website and it eventually worked. Took over 30 mins to return in freezing temperatures.Joseph M.
El cliente no dejó un comentario.Kathleen A.
Get a dude who's not a complete dick hole to run the place.Autumn C.
Drivers seat broken and staff were aware of issue prior to rental.Cathy Jo S.
El cliente no dejó un comentario.Jean S.
El cliente no dejó un comentario.robert h. | Overall Experience
El cliente no dejó un comentario.Aaron W.
El cliente no dejó un comentario.Anna J.
El cliente no dejó un comentario.Kevin O.
El cliente no dejó un comentario.Samuel G.
Staff was GREAT! Very friendly. Patient and helpful. It was a super cold night when we picked up (& returned) trailer.Robert N.
El cliente no dejó un comentario.Douglas B.
El cliente no dejó un comentario.Robert S.
National company needs to upgrade its computer system so that it works faster. U-Haul has the slowest computer system that I have seen.Mary Z.
El cliente no dejó un comentario.Steven W.
El cliente no dejó un comentario.Christine H.
El cliente no dejó un comentario.JACOBHAMILTON H.
El cliente no dejó un comentario.Katera P.
Always great customer serviceCharlie L.
El cliente no dejó un comentario.Bryan C.
El cliente no dejó un comentario.JANICE M. | First Impressions
El cliente no dejó un comentario.Stephen K.
The owner is very rude. He was shouting at me when asked questions. He showed a lot of attitude and as he is the owner there was no one else to complain about himNishitha G.
More clarity on what to do when you drop off the truck. I pulled up in the drop off zone and no one was there to greet me. I went inside and no one was at the desk. To ask what I needed to do to check out. But other than that I had a decent experienceBenjamin E.
El cliente no dejó un comentario.robert T.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Jennifer H.
Checking in was quick. The staff was very helpful and friendly . Vehicle ran well.Jean S.
El cliente no dejó un comentario.Maximilian M.
El cliente no dejó un comentario.Derek C.
Don't bother with this Apple Valley store. Unprofessional they act like I was a bother to them and rude. I've rented from this store a few times because it was close to my house, but every time was the same. What a shit show!! Drive the extra 10 mins south to the Lakeville store, they are rock stars there!!Daniel L.
EXCELLENT customer service, best I have ever had at a U-Haul locationDean B.
I had a fuse out for the running lights and was not aware of it; I really needed the trailer; the Manager came out with a tester & determined which fuse was out and replaced it for me! Thank you so much!Mark M.
El cliente no dejó un comentario.Richard H.
I asked to rent a cargo van and was told there was none available; while there were 5 in the lot. I only rented the size up for about 2 hours when I returned it the cargo vans were still there. The service guy was rude he seemed to be having a bad day. I tried to call back to check to see is those vans were reserved but the national call line was not helpful. I ended up paying 70 for the rental and putting 20 in for gas. Not a good experience. I drove 39. Miles. The app to check the car is cumbersome. The machine wouldn't swipe the credit car so number was entered manuallyMichael K.
El cliente no dejó un comentario.Lawrence S.
El cliente no dejó un comentario.Jennifer P.
El cliente no dejó un comentario.Dan P.
El cliente no dejó un comentario.Ronald H.
Great service. Helpful and courteous manager.Steven M.
Michelle provided great service!Craig S.
Staff was polite and very helpful!!Robert W.
Snow was not swept off the hood of the vehicle; this is a safety/visibility issue. Check In was smooth and efficient.Andrew Z.
El cliente no dejó un comentario.Alisha K.
Service was excellent. Staff very friendly. My van was extremely clean and had few miles on it. Very comfortable and easy to drive.Laura B.
El cliente no dejó un comentario.Susan R.
We had a terrible time using your app to return the truck. The app kept bouncing us out in the midst of taking pictures and progressing to completion. Probably spent 25 minutes trying to do this. Beyond that everything was great.Ronald B.
The staff was very nice and helpful!Cynthia T.
El cliente no dejó un comentario.robert h. | First Impressions
Everyone here was helpful and provided great customer serviceSteve S.
El cliente no dejó un comentario.Jessie B.
Wouldn't recommend Uhaul to anyone. The virtual check-in is a joke. You need to inform people what to bring for the 2 modes of authentication before the pickup date since people usually don't carry their passport or want their employer called to validate who they are. Why choose a scheduled pickup time just to get called by customer service two days before to say your truck isn't available and have to pickup at a different location? Terrible customer service and follow-through.Andrea K.
El cliente no dejó un comentario.Curtis B.
The process of getting through the paperwork at the beginning always takes a LONG time. This time, even though I filled stuff out on the web, I had to re-do the same questions and re-enter the credit card. Can't something be done to streamline the paperwork at the beginning?Paul F.
El cliente no dejó un comentario.Neil T.
El cliente no dejó un comentario.Abdifatah I.
Clear and friendly, helpful and careful!Darril W.
There was a brake light out on the truck. It was unsafe to drive. If I had the left turn signal on, there was no brake light at allJoseph M.
El cliente no dejó un comentario.Timothy L.
Truck cab was dirty. I had to clean it out if i was going to spend 2 days driving to FL.Steven M.
Nothing I can think of, but I wanted to let you now who great the guys who hooked me up were. There was an issue with with the factory wiring harness in my truck. They identified it and fixed it in no time.Gary D.
Dustin is always a big help.Lisa K.
El cliente no dejó un comentario.Elizabeth G.
Super good people at the Uhaul store. Easy to reserve equipment, easy to pick up and return. Friendly people. Great job!Daniel B.
Outstanding customer service and very knowledgeable and helpful with my trailer rental!Kevin A.
El cliente no dejó un comentario.Erin Z. | First Impressions
Would be nice to have 10' truck side mirrors to be more adjustableAri R.
El cliente no dejó un comentario.DARLA D.
Male worker working Tuesday at 7am was very rudeBlake S.
El cliente no dejó un comentario.Benjamin H.
El cliente no dejó un comentario.David T.
El cliente no dejó un comentario.Barbara B.
They were a disorganized mess. They had me hook up a trailer, only to realize it was an "in town only" trailer.Patrick N.
I had arranged a one-way trailer and the Transportation group called me and told me that there was one at this location and scheduled the pick-up for me. When I arrived I was told there was not one at this location and someone had logged in the trailer wrong or something and that the manager couldn't find one anywhere else in the Twin Cities. I arranged this so I could load a trailer and bring it to Chicago so several plans were made to make this happen. I'm confused why no one checked to see if it was actually there before my arrival that day? The whole situation was completely disorganized. They tried finding one around the cities to no prevail. It was only when I suggested that I could rent a trailer and then just drive it back that would solve my problems. I never received any call or offered a discount or anything for my problems that were caused by your booking mistake. This cost me time, money, and a headache. I'll rent from another company next time.Jacob M.
Great customer service.Thomas M.
The only hiccup was that, according to the U-Haul rep at the Apple Valley location, there was a glitch in the system which showed many vehicles available that were not. I was unable to get a truck on Saturday, but, fortunately, the rep was able to get me a truck on Sunday at noon. This issue is more of a corporate issue than the actual location. All three individuals that I worked with were very courteous and efficient!Timothy L.
El cliente no dejó un comentario.Mark S.
The app didn't work, but the staff inside to care of me!!patrick M.
El cliente no dejó un comentario.Paula J.
Everything was quick and easy. And the employees were kind and very helpful.Jessie R.
El cliente no dejó un comentario.Kenneth S.
We had a great rental experience, after being our third uhaul location the same day, Service was Great we were off on our way very Quick. *****Alejandra O.
Nothing very good experienceKeith P.
El cliente no dejó un comentario.Courtland G. | Overall Experience
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.Rosalee E.
El cliente no dejó un comentario.Michael N. | First Impressions
El cliente no dejó un comentario.Anthony T.
El cliente no dejó un comentario.Barbara G.
Tried hard to use your app-based checkout experience but eventually hit a wall and had to go through the normal process. Would love to see the app experience come to life!Adam H.
Great customer service. Fast and easy to pick up and return.Rick E.
El cliente no dejó un comentario.Jodi G.
Excellent service.Martin T.
They didn't explain to me everythingBertha M.
El cliente no dejó un comentario.Michael H.
I was quoted online a different price for storage and when I went to sign for it the price went up. The very rude male that waited on me said that there was nothing he could do for me. Then when I went to check out of storage and paid the upcharge rent for 3 days, they said they could do nothing for me again. Every time I went to storage the employees were all out smoking. Not helpful.Lisa s. | Overall Experience
El cliente no dejó un comentario.PAUL P. | Overall Experience
Awesome experience! I arrived a day earlier than planned. Thankfully my reservation was available, so we moved in. This location is top notch!Rick M. | First Impressions
El cliente no dejó un comentario.Jonathan J. | Online Move In
El cliente no dejó un comentario.Marilyn R. | First Impressions
El cliente no dejó un comentario.JUDITH S. | First Impressions
El cliente no dejó un comentario.kathy s. | First Impressions
Very deceiving signage. We moved from a 10x10 to a 5x10 thinking the price was 89.95. Every sign in the store says 89.95 we sign the contract and found that we are being charged 119.95 it was quite upsetting to say the least. This was deception at its best. Half the size should have been half the price!STEPHEN O. | First Impressions
El cliente no dejó un comentario.Savannah S. | First Impressions
Staff was very helpful in offering a tour and answering questions. Great customer service experience.Leland O. | Online Move In
Good teamMichael H. | First Impressions
Always impressed by team in apple valley. Friendly and efficient. Also the facility is very clean!Iman M. | First Impressions
El cliente no dejó un comentario.LYNN S. | First Impressions
El cliente no dejó un comentario.ANNE N. | First Impressions
1st month free is great!cheryl c. | First Impressions
I thought I was supposed to get one month free, but my card was charged for rent alreadyKeley L. | Online Move In
We have used this Uhaul location for many moves and have always been satisfied. We have also used storage facilities and are also satisfied. Staff is knowledgeable and helpful with vehicles and moving needs such as boxes, tapes and so on.Sieni l. | First Impressions
I was very well treated. Things are clean. The climate control is great to work in.Don H. | First Impressions
El cliente no dejó un comentario.Richard B. | First Impressions
the first guy who offered to find a unit for me walked with me the two or so blocks to a unit that he and i could not find. This was disappointing service. When I cam back with things to store, another man said I would not want the unit that the ftist guy was trying to provide for me, since it was up some stairs or such. . The second guy selected a unit that was close to the entrance, and though it cost more, it was far more valuable.wayne l. | First Impressions
El cliente no dejó un comentario.Jacqueline G. | First Impressions
El cliente no dejó un comentario.Elizabeth O. | First Impressions
Everyone was so nice! 😃Teresa T. | First Impressions
Able to improve my storage unit location for me,eugene p. | First Impressions
I was a wonderful experience! I had a really bad night. The gentleman that helped me was very kind. I believe he could sence it. When I came back with my furniture, that young man was kind also.tessie S. | First Impressions
Awesome customer serviceRhonda M. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!