Customer Reviews for U-Haul Moving & Storage of Apple Valley

10,836 comentarios

6895 151st St W   Apple Valley, MN 55124
(Corner of Cty Rd 42 and Galaxie on 151st Street)

(952) 432-0789

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(952) 432-0789

6895 151st St W
Apple Valley, MN 55124
(Corner of Cty Rd 42 and Galaxie on 151st Street)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

We pulled up and waited for someone to come outside to help us but after 20 minutes of waiting, I went inside to see if there was anyone to help us. There was no customers inside and the attendant didn't know anyone was waiting. After that, the process was slick! She unhooked our trailer and we were on our way. Could there be a sound inside (like a door bell) that the attendant would hear to know that someone is waiting with equipment drop off outside?

Kathryn D. 
Clasificación:
3.0

Wait time was too long

David V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie S. 
Clasificación:
5.0

Everything went great. Excellent customer service!

Bob H. 
Clasificación:
3.0

Need to find a way to improve the check-in process to accommodate for short staff. Took and hour and a half with an hour of that past my reservation time to get my trailer reservation completed and off the lot. Trailer check-in could be improved. I stood in line to start my check-in then went and hooked up to then come back in to finish my contract. Need a way to streamline the trailer rental...trucks seemed to be better from what I observed.

Sam N. 
Clasificación:
5.0

Small 4x8 trailer was only clean inside The outside was covered with road dirt.

Gary R. 
Clasificación:
5.0

Very nice helpful staff and catered to my needs expertly.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
1.0

The truck had severe electric issues

Bayleigh H. 
Clasificación:
5.0

Very easy to check-in and check-out. Definitely recommend this place.

vinay H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen R. 
Clasificación:
5.0

Staff is very friendly The systems and processes they use seem clumsy UHaul should look to streamlining the check-in process,

Ben K. 
Clasificación:
4.0

Seemed pretty busy for having only 1 person at front counter. Employee did very well though dealing with a rush of customers but would be smoother with adequate staff

Todd W. 
Clasificación:
5.0

Drop off was easy and quick

Chris B. 
Clasificación:
5.0

Everything was great, very happy with the service and the rental.

Jenny E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesson E. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rocky S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin R. 
Clasificación:
5.0

Dustin and Mark keep leading the way. You are crushing it!

RYAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele L. 
Clasificación:
2.0

The office is not well marked for picking up. Service was very slow.

John B. 
Clasificación:
4.0

I WAS IN AND OUT VERY FAST,,

Jeffrey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy C. 
Clasificación:
3.0

Had a reservation to pick up and drop off the following day at 3:15. Picked it up slightly early, and was told that because I picked it up early, I would be charged two days, but that it could be rolled back to one as long as I had it back by the same time. When I dropped it off, I was again told I would be charged for 1 day. My credit card was subsequently charged for two days, and I had to call back to have the difference refunded. Would suggest that if an item is picked up early that the return time be modified at that time and card only charged for a single day. If an additional day needs to be added for late drop off, I'm sure that's not a problem for U-Haul to do.

Eric W. 
Clasificación:
2.0

Rented a truck and Auto Transport only to find out that I needed to pick up the Auto Transport from a different location from the truck. The process took over 2.5 hours. When speaking to the person in I believe “traffic” she had an attitude and said something to the effect that “you got an emai”. While I got an email from Uhaul it made no mention of picking up equipment from another location. The person was rude and I did not appreciate arranging coordinating equipment. On top of that, the equipment was damaged and had to be repaired while I waited. This was a major customer service failure.

James R. 
Clasificación:
5.0

Great service and vehicles as always

Terresa B. 
Clasificación:
5.0

Staff was very helpful

Michael C. 
Clasificación:
2.0

The line and wait to pick up the Uhaul was very long. Only 2 staff were working, so understandably a long wait time. When we returned the vehicle, waited in another long line. After a while, staff mentioned if you are returning a vehicle, you didn't have to wait in line, but meet an attendant outside. Nobody mentioned this during pick up, no signs posted with this information, and no attendant was outside upon initial return of the vehicle. One of the workers was overheard stating he wasn't even scheduled to work that day and appeared frustrated.

Krysta G. 
Clasificación:
3.0

The vehicle was clean even though it looks like it has some need for maintenance. The driver side door seem to let air in and the noise from it is substantially irritating. Thanks to my noice cancelling headphones.

Benjamin O. 
Clasificación:
5.0

Extraordinario servicio al cliente

Jaime G. 
Clasificación:
3.0

Change your website, we returned a truck on a Saturday and according to the website it said the place was closed. As we sat in the truck while it was pouring rain trying to figure out how to return it for almost 45 minutes we saw someone come out of the store and saw that it was open. Please change the site

James C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathleen S. 
Clasificación:
5.0

Amber was friendly and genuinely happy to help. It made my day. She went over and above her duties. Wonderful team member.

Rosa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

erik W. 
Clasificación:
5.0

I worked with the store manager and he was Awesome!! Very positive and professional!!

RANDY D. 
Clasificación:
5.0

2nd time I've rented the cargo van! Will be renting again soon! Excellent service, clean and dependable vehilce!!

Mary K. 
Clasificación:
5.0

quick and easy

David C. 
Clasificación:
4.0

These people are busy, even when they are not.

scott M. 
Clasificación:
5.0

Customer service was good. Very clear and efficient check in and out process. The trucks eat gas though

Tom K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa F. 
Clasificación:
5.0

Always professional and in stock of the rental I need.

Aron W. 
Clasificación:
1.0

Absolutely the rudest person in customer service checked us in. We then called back because the truck was making a horrible sound and spoke with the same guy who again was so rude to my wife. Totally unacceptable then later that night check engine light came on, call road side and was told that was normal and fine to drive. Worst experience ever.

Edward S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary G. 
Clasificación:
5.0

Nothing Was treated extremely well  The gentleman that helped me was very Thorough in checking everything. He noticed my trailer ball was to small so he got me a new one.

Greg A. 
Clasificación:
5.0

Great service with helpful staff. Great job!

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent S. 
Clasificación:
4.0

El cliente no dejó un comentario.

June A. 
Clasificación:
5.0

Great experience at drop off!!

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane H. 
Clasificación:
5.0

Always prompt and courteous at 151st ST W Apple Valley U-Haul. My go-to U-Haul trucks and trailers rental shop. Thanks again, Mark

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY A. 
Clasificación:
1.0

Instead of him doing his job, he questioned me about where I was going and what I was doing and why I'd be putting the amour of miles on “HIS” truck as if he paid for it. When I refused to answer (I'm not new to renting equipment and I'm entitled to my privacy) the other person told him I had a different reservation and they discussed things and it took nearly 15 minutes to get the keys. When I asked where the truck was parked one of the men replied with a smart, crappy comment as if I'd magically know the parking lot grounds. I didn't appreciate the way he handled things and I would never return to this place nor recommend it again. Nobody deserves anyones crappy attitude or a person prying in their business when it's not relevant.

Kimberly N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

Dustin was most helpful and very nice. That is why I didn't want to return to Alexandria location because last time I didn't like the way I was treated

James C. 
Clasificación:
5.0

Everything was perfect. The guy who helped us was sooo nice and patient with my crabby husband, I could kiss him for his kindness and going over and beyond with the service he gave us! Thank you for everything.You're the BEST!!!

Anita L. 
Clasificación:
5.0

It was great. Nice people start to finish.

lori M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cotillion G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve D. 
Clasificación:
5.0

The store manager did a great job at the service desk The store opened on time and very prompt service This all made our move very successful Thanks greatly

JAMES I. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kelly L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

Team there is very professional and friendly. Right there to do the checkout so there is no delay or waiting for someone. Gracias

terry B. 
Clasificación:
5.0

Driving the unit was good smooth ride. All was great thanks!

sam R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio F. 
Clasificación:
3.0

Used mobile pick up. Please send accurate code for lock. Was sent the wrong code so I had to wait till the store opened. Person who I dropped off the truck to when I returned it was very rude. Not friendly.

Garrett K. 
Clasificación:
5.0

The staff at Apple Valley and at your Call center were great. Laney at the call center went above and beyond to assist me. I was very impressed with the entire rental process and personnel.

Tom L. 
Clasificación:
5.0

Great location. Worked well.

Trevor L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darcy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell P. 
Clasificación:
5.0

El cliente no dejó un comentario.

james L. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elden P. 
Clasificación:
5.0

Apple Valley has always been the best U-Haul dealer around. They always get it right, and are always helpful.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randal C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEIDI LYNN I. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roderic O. 
Clasificación:
5.0

My Exerence was excellent was helped within minutes of entering. Associate new what I needed was out the door and in my rental truck within about 15 minutes. Very friendly and knowledgeable will use them again.

tammy M. 
Clasificación:
5.0

Easy drop off, friendly staff

Shana B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ChaitanyaKumar S. 
Clasificación:
5.0

Prices to high!

tessie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dave S. 
Clasificación:
3.0

U-Haul was so old and it is very difficult to start from the key. It's look like parts are falling part while driving.

Conrad A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce M. 
Clasificación:
4.0

the staff was friendly and helpful.

Debra G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry M.  |  Overall Experience 
Clasificación:
5.0

U Haul continues to out do their generosity every time I need them. Apple Valley MN has installed a hitch, wired lights for a trailer and now I'm renting space. The entire building is squeaky clean, the floors look like they are freshly swept and mopped. I have needed Uhaul for many services and I am so grateful for such a generous company I can rely on. We NEED more companies like Uhaul. But what is a company without its crew? Thank you so much to Apple Valley people for your kindness and attention.

Stephanie E.  |  First Impressions 
Clasificación:
5.0

Staff was really helpful and friendly.

KELLY B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald H.  |  Overall Experience 
Clasificación:
5.0

this is not ebonis phone number.

Eboni K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharae P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zakir A.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

robert h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

robert h.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Erin Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtland G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N.  |  First Impressions 
Clasificación:
3.0

I was quoted online a different price for storage and when I went to sign for it the price went up. The very rude male that waited on me said that there was nothing he could do for me. Then when I went to check out of storage and paid the upcharge rent for 3 days, they said they could do nothing for me again. Every time I went to storage the employees were all out smoking. Not helpful.

Lisa s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL P.  |  Overall Experience 
Clasificación:
5.0

Awesome experience! I arrived a day earlier than planned. Thankfully my reservation was available, so we moved in. This location is top notch!

Rick M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

beverly t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan J.  |  Online Move In 
Clasificación:
5.0

Staff were always accommodating and courteous. Great experience over the past 5 years❤️

ROGER M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicky S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Becky S.  |  Overall Experience 
Clasificación:
4.0

I would recommend Apple Valley,MN facility.

Media P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH S.  |  First Impressions 
Clasificación:
5.0

I have rented U-Haul for many years and for me that is the only way to move or store.

MARION H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kathy s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
4.0

Very deceiving signage. We moved from a 10x10 to a 5x10 thinking the price was 89.95. Every sign in the store says 89.95 we sign the contract and found that we are being charged 119.95 it was quite upsetting to say the least. This was deception at its best. Half the size should have been half the price!

STEPHEN O.  |  First Impressions 
Clasificación:
5.0

Good job checking me in & showing me my locker & set up, thank you.

Becky S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Kristopher T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ARKAT T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Savannah S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful in offering a tour and answering questions. Great customer service experience.

Leland O.  |  Online Move In 
Clasificación:
5.0

Good team

Michael H.  |  First Impressions 
Clasificación:
5.0

Always pleased with their service!!!

Cynthia F.  |  Overall Experience 
Clasificación:
5.0

Always impressed by team in apple valley. Friendly and efficient. Also the facility is very clean!

Iman M.  |  First Impressions 
Clasificación:
4.0

Good people very helpful. Love u haul.

tasha g.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

LYNN S.  |  First Impressions 
Clasificación:
5.0

Very impressed overall with the entire experience. No problems.

Dennis J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick b.  |  First Impressions 
Clasificación:
5.0

It was an awesome place to have storage and I would highly recommend Stacey to anyone super friendly professional and awesome

Lawrence G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE C.  |  Overall Experience 
Clasificación:
5.0

I would give you and your TEN STARS if I could. Thanks for everything and I will be spreading the word

Nathan V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lee S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNE N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kamden V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kamden V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristopher T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicky S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa W.  |  First Impressions 
Clasificación:
4.0

A bit overpriced when compared with other storage facilities.

bonnie w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

sophia b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed B.  |  Overall Experience 
Clasificación:
5.0

1st month free is great!

cheryl c.  |  First Impressions 
Clasificación:
3.0

I thought I was supposed to get one month free, but my card was charged for rent already

Keley L.  |  Online Move In 
Clasificación:
5.0

Wonderful facility, friendly helpful staff. Facilities are spotless! We used the unit as a temporary holding area for household goods after the passing of a family member. A difficult time made easier by this UHaul.

Peggy G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed B.  |  First Impressions 
Clasificación:
5.0

Great experience at this Apple Valley location. Rented an outdoor storage spot for a vehicle. Incredibly efficient, I was in and out the door, with the vehicle stored in like 20-25 minutes. Thanks for the assistance.

KRIS K.  |  First Impressions 
Clasificación:
5.0

Great place to store my car and I rent car haulers twice a year and always receive excellent service, thank you.

terry h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody B.  |  Overall Experience 
Clasificación:
5.0

We have used this Uhaul location for many moves and have always been satisfied. We have also used storage facilities and are also satisfied. Staff is knowledgeable and helpful with vehicles and moving needs such as boxes, tapes and so on.

Sieni l.  |  First Impressions 
Clasificación:
5.0

We are so grateful that you kept our items safe and secure! Always great customer service and super helpful staff. Thank you Stephanie and team, we would recommend you in a heartbeat!

Ann Marie O.  |  Overall Experience 
Clasificación:
5.0

I will be back in the Spring to rent another outside space. It was well secured and I felt my camper was safe. ¡Gracias!

Craig S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gwen C.  |  Overall Experience 
Clasificación:
5.0

I was very well treated. Things are clean. The climate control is great to work in.

Don H.  |  First Impressions 
Clasificación:
4.0

All but one of the staff were wearing their face masks under their noses. A face mask is virtually ineffective unless worn properly. Failure to wear the face masks properly is a sign of disrespect to the customers. It's also a violation of the law.

diana p.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard B.  |  First Impressions 
Clasificación:
5.0

Great customer service. I will be back.

Michael K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela B.  |  Overall Experience 
Clasificación:
5.0

Well-maintained, modern facility with excellent staff.

Jason K.  |  Overall Experience 
Clasificación:
5.0

Special thanks to the staff and management at the Apple Valley store for their assistance in closing out unit 1008, that we (Armed Forces Service Center) ,had rented as a nonprofit organization to store furniture to be donated to the military community. Debra Cain, AFSC Executive Director 612-280-7677

Armed Forces Service Center M.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

Todd S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra g.  |  First Impressions 
Clasificación:
5.0

Very convenient move. Thank you!

Todd S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M.  |  Overall Experience 
Clasificación:
5.0

Stephanie was friendly and helpful. The facility is clean and secure.

David M.  |  First Impressions 
Clasificación:
5.0

People were super friendly during my initial locating my stuff there. Also seemed really nice if I had any questions.

Carrie E.  |  First Impressions 
Clasificación:
4.0

the first guy who offered to find a unit for me walked with me the two or so blocks to a unit that he and i could not find. This was disappointing service. When I cam back with things to store, another man said I would not want the unit that the ftist guy was trying to provide for me, since it was up some stairs or such. . The second guy selected a unit that was close to the entrance, and though it cost more, it was far more valuable.

wayne l.  |  First Impressions 
Clasificación:
2.0

There was so much water condensation in one of my units that it caused damage to many of my items. I was told I need to make claims. I will try to update if that goes well.

eric B.  |  Overall Experience 
Clasificación:
5.0

The only complaint I had is that it was difficult to reach people by phone at the facility.

Candace Z.  |  Overall Experience 
Clasificación:
5.0

I had a storage unit here for over 2 years and the staff were always helpful and friendly. THANK YOU!

Maritza M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Douangmaly S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth O.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Marie K.  |  First Impressions 
Clasificación:
5.0

To use the Lloyd's Insurance classification categories, everything about the service from the Apple Valley location was 100A1+. Nothing was ever a problem and any little difficulty was corrected with professionalism and wonderful good nature by all members of staff. If our circumstances ever change and we require vehicle storage we will return. AJP

ALAN P.  |  Overall Experience 
Clasificación:
5.0

Everyone was so nice! 😃

Teresa T.  |  First Impressions 
Clasificación:
5.0

Stephanie, Dustin, and Tony are excellent

Ron F.  |  Overall Experience 
Clasificación:
5.0

Stephanie and her staff were always cheerful and helpful. I downsized three times before finally being able to move everything from storage. The changes were handled quickly and efficiently. Great team to work with!

Patricia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adekunle A.  |  First Impressions 
Clasificación:
5.0

Awesome

kerry i.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M.  |  Overall Experience 
Clasificación:
5.0

Stephanie Piette should be recognized for her uncanny ability to service customers and manage her staff simultaneously. She is a great manager

Ron F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Diana M.  |  First Impressions 
Clasificación:
5.0

We stored our vehicle in their secure gated outdoor lot over the winter and needed access to it frequently. The lot was always clear and easy to get the vehicle in an out. The area was well lit . We have used this U-Haul for trailers in the past and have found the staff extremely friendly. We highly recommend this U-Haul.

dennis L.  |  Overall Experience 
Clasificación:
5.0

The staff were very friendly and helpful

Pearl H.  |  Overall Experience 
Clasificación:
5.0

The staff was always nice and friendly.

Lawrence S.  |  Overall Experience 
Clasificación:
5.0

Able to improve my storage unit location for me,

eugene p.  |  First Impressions 
Clasificación:
5.0

Great costumer service and answer all your quiestions.

Miguel S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Pearl H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dana c.  |  Overall Experience 
Clasificación:
5.0

Grwat experience and fantastic costumer service. Great job

Miguel S.  |  First Impressions 
Clasificación:
5.0

Very nice experience

Julie K.  |  Overall Experience 
Clasificación:
5.0

Excellent facility

Sarah D.  |  Overall Experience 
Clasificación:
5.0

Great experience, staff and facility were excellent

Clare J.  |  Overall Experience 
Clasificación:
5.0

I had storage with u-haul for 3 years, very happy. I only visit the storage about 3 times, before moving. it had perfect temperature, my items was in good condition no mold. Very professional crew.

DARLENE N.  |  Overall Experience 
Clasificación:
5.0

They were great to work with and all were very helpful.

JAMES H.  |  Overall Experience 
Clasificación:
5.0

No comment

Sheryl M.  |  Overall Experience 
Clasificación:
1.0

Can’t park near the storage locker because what appear to be staff member’s cars are parked in front of them.

Alexander W.  |  Overall Experience 
Clasificación:
5.0

I've been a customer at Apple Valley UHaul for over a decade. I would say my entire experience with Stephanie and the many dedicated staff has been nothing short of exceptional! Kraig Kestner 

KRAIG K.  |  Overall Experience 
Clasificación:
5.0

Bueno

Dawn C.  |  First Impressions 
Clasificación:
5.0

Thank you!!!

shari l.  |  Overall Experience 
Clasificación:
4.0

I only had two negative experiences: I changed from a larger unit to a smaller unit two times. Each time the staff failed to note that my account was an automatic payment. Received late pay notice.

jennifer w.  |  Overall Experience 
Clasificación:
5.0

Very good service!

Vann R.  |  Overall Experience 
Clasificación:
5.0

I've had a unit at this facility for years. The staff have always been great. They've assisted me several times always enthusiastically. I would use this location again.

KENNETH P.  |  Overall Experience 
Clasificación:
5.0

Antonio was friendly, kind and extremely helpful. He took the time to get to know us and made a difficult moving situation into a pleasant experience.

Lucy V.  |  Overall Experience 
Clasificación:
5.0

The site is very clean and well taken care of. It is a full service facility. The staff is awesome and incredibly helpful.

Timothy C.  |  First Impressions 
Clasificación:
5.0

Don’t store anywhere else.

Joe R.  |  Overall Experience 
Clasificación:
5.0

Great facility and helpful employees

Scott P.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Todd C.  |  First Impressions 
Clasificación:
5.0

I was a wonderful experience! I had a really bad night. The gentleman that helped me was very kind. I believe he could sence it. When I came back with my furniture, that young man was kind also.

tessie S.  |  First Impressions 
Clasificación:
4.0

No comments

Dianna S.  |  Overall Experience 
Clasificación:
5.0

Long time patron. Steph and her entire staff going up and beyond in all aspects. Extremely happy with the service.

JOHN H.  |  Overall Experience 
Clasificación:
5.0

could not be more satisfied with my experience

Jarvis M.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff, good experience, thanks!

Grace Y.  |  Overall Experience 
Clasificación:
5.0

The customer rep was great, helpful and friendly.

MOHAMED F.  |  First Impressions 
Clasificación:
5.0

Your the best😁

Dawn D.  |  Overall Experience 
Clasificación:
5.0

More than wonderful to accomodate

Deborah A.  |  First Impressions 
Clasificación:
5.0

Great service

Chaichad A.  |  Overall Experience 
Clasificación:
4.0

Clean and well maintained, staff are friendly.

Nandi M.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful.

jeannine s.  |  First Impressions 
Clasificación:
5.0

Stephanie the manager was awesome. The storage is very clean and well lit.

Coleen N.  |  First Impressions 
Clasificación:
1.0

Scam and everything I owned was ruined by water

Connor T.  |  Overall Experience 
Clasificación:
2.0

Our trip got delayed one day. When we called to change our arrival date from Monday to Tuesday the person on the phone said it was confirmed. When we arrived our whole trip had been canceled.

Riley K.  |  First Impressions 
Clasificación:
5.0

Very good service and fantastic team!

John C.  |  Overall Experience 
Clasificación:
5.0

The staff at this location was wonderful to work with. Helpful, friendly, great service, good people skills, worked as a team. If I was staying in the area, I would love to work for that location.

Sandi g.  |  Overall Experience 
Clasificación:
5.0

Everyone was really nice

kerry i.  |  First Impressions 
Clasificación:
5.0

Very helpful and efficient .

Jeff R.  |  First Impressions 
Clasificación:
5.0

The facility was very clean and secure. The staff was very knowledgeable, professional and friendly to all customer interactions. I highly recommend this business for your moving and storage needs.

Kamden V.  |  Overall Experience 
Clasificación:
5.0

I need to stop to see about a refund for 26 days remaining on this months payment? Otherwise it was great working with you. Randy

Randy M.  |  Overall Experience 
Clasificación:
5.0

They were great!

abbey s.  |  Overall Experience 
Clasificación:
5.0

I rent from the Apple Valley location a few times a year. I've always been treated well; the equipment is clean and the staff are aways super friendly and helpful! I always feel so welcomed!

Stephanie P.  |  Overall Experience 
Clasificación:
5.0

Outstanding service at every interaction with staff! Our move was made easier thanks to you !!!

Jacqueline C.  |  First Impressions 
Clasificación:
5.0

Very helpful in seeing locker unit before finalizing the rental agreement. Knowledgeable. Friendly. Very clean facility

Jessica D.  |  First Impressions 
Clasificación:
5.0

I needed a trailer in a pinch and the staff made this transaction fast and very accommodating.

Girard P.  |  Overall Experience 
Clasificación:
3.0

Security gate was stuck open or broken too often for me to feel like my RV was secure. Had several inoperative remote openers and I need to take time to go to store when open. Expensive rental space.

carla p.  |  Overall Experience 
Clasificación:
5.0

All of the employees were knowledgable friendly and helpful.

kirk h.  |  First Impressions 
Clasificación:
5.0

Employees we're very nice and helpful. They went above and beyond to make sure everything was working out. Would definitely come here again if needed and recommend it to friends and family.

lucas d.  |  Overall Experience 
Clasificación:
5.0

The person who handled my set up was excellent. Great customer service, explained everything and answered all my questions.

Joe R.  |  First Impressions 
Clasificación:
5.0

Quick and easy, Demonstration of security and facility very helpful.

Byron S.  |  First Impressions 
Clasificación:
5.0

fast competent service done with smiles very pleasent to deal with

barbara o.  |  First Impressions 
Clasificación:
5.0

VERY HELPFUL AND FRIENDLY STAFF.

larry g.  |  First Impressions 
Clasificación:
5.0

Fantastic customer service. Really happy I decided to do business here.

lucas d.  |  First Impressions 
Clasificación:
5.0

Awesome customer service

Rhonda M.  |  First Impressions 
Clasificación:
5.0

Friendly and very helpful

Brian L.  |  First Impressions 
Clasificación:
5.0

Great staff, great service, great location

DAVID K. | Reservación
Clasificación:
5.0

Everyone working at this location is extremely helpful and friendly. I could not recommend this location highly enough.

Shannen E.  |  Overall Experience 
Clasificación:
5.0

Loved it so easy to get in and out!

Ruth G.  |  Overall Experience 
Clasificación:
5.0

I am moving my RV from the outdoor storage facility because I was parked in a small triangular space and my rent went up from $49 to ~$65 per month. This has just become too expensive.

GARY E.  |  Overall Experience 
Clasificación:
5.0

Great Facility. I've used it three times now and it is clean, well staffed and easy to access. Highly recommended.

daniel b.  |  Overall Experience 
Clasificación:
1.0

I ended up losing my stuff at this place and I tried calling and talking to the manager and was never given a chance to get my stuff back. The staff were not professional at all and the manager.

Muhammed J.  |  Overall Experience 
Clasificación:
5.0

Very good company and one of the best I have ever dealt with on both ends of my move. Thank you very much.

David W.  |  Overall Experience 
Clasificación:
5.0

Great facility and personnel

Barbara S.  |  Overall Experience 
Clasificación:
5.0

The staff there was great on working with me through our specific situation. Stephanie was very easy to work with and pleasant.

Trey C.  |  Overall Experience 
Clasificación:
5.0

Very helpful. Good service. Well run facility.

Lori F.  |  Overall Experience 
Clasificación:
4.0

I could tell the staff all hated eachother. The rent was too high also.

Jeffrey K.  |  Overall Experience 
Clasificación:
3.0

Canceled reservation due to false info from online Customer service.

joe A. | Reservación
Clasificación:
5.0

Everyone there has always been very friendly and helpful. Place is clean, secure and well lit.

Fredrick A.  |  Overall Experience 
Clasificación:
5.0

They were extremely accommodating. I wasn't able to drop it off on Monday, but I was able to drop it off on Sunday when office hours were closed. A U-haul employee happened to be there and they helped

Gregory A. | Reservación
Clasificación:
5.0

Ver good, thank you!

Wanda A.  |  Overall Experience 
Clasificación:
5.0

They were very helpful and things went better than i expected.

Charles C. | Reservación
Clasificación:
5.0

only sometimes the parking area where we were unloading or loading was crowded or it was confusing where we could even park - but overall the experience was great - clean, nice, and convenient

Joy R.  |  Overall Experience 
Clasificación:
1.0

Staff looked overwork and had no time to help me at the front desk. I also received a $15 late fee even though I set up a direct deposit because the rate went up $5 after 2 month moving in.

Matthew F.  |  Overall Experience 
Clasificación:
4.0

Great staff and great experience. Keep it up everyone!

Colin D.  |  Overall Experience 
Clasificación:
5.0

They were all great and very patient seeing I had alot to unload the facility was clean and easy to get around

mike j. | Reservación
Clasificación:
5.0

Thank you for your excellent service I look forward in doing business with you again.

JOAN R. | Reservación
Clasificación:
5.0

You have a friendly and helpful staff.

Ira E. | Reservación
Clasificación:
5.0

This is a top notch facility. The building and the staff are great!

JULIE A.  |  Overall Experience 
Clasificación:
4.0

No problems

John K.  |  Overall Experience 
Clasificación:
5.0

Super nice facility.

STACY M.  |  Overall Experience 
Clasificación:
3.0

Staff was very unfriendly when I closed out my unit.

BRITTANY C.  |  Overall Experience 
Clasificación:
5.0

Great experience, very friendly staff, always helpful if I needed anything. It was very convenient and close to where I was temporarily staying.

Christy M.  |  Overall Experience 
Clasificación:
5.0

Stephanie and her team are the best in the business. Thanks for all your help

nathan v.  |  Overall Experience 
Clasificación:
4.0

One of your employees was rude about where I parked to get things from storage. He had very short hair and glasses and was probably in his 40's and was white. I didn't you came out that door.

deb g.  |  Overall Experience 
Clasificación:
5.0

Great friendly employees, awesome facility!!

Sean P.  |  Overall Experience 
Clasificación:
5.0

Nice facility. Helpful friendly staff.

Fredrick M.  |  Overall Experience 
Clasificación:
5.0

We had the unit for 2 years and never had a problem with access or billing.

PAUL R.  |  Overall Experience 
Clasificación:
5.0

Friendliest staff I have ever dealt with even in difficult times. Fair and accomadating in every way thumbs up and keep up the great work.

Robert K.  |  Overall Experience 
Clasificación:
5.0

Stephanie and her team are great!

JEFFREY C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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