Customer Reviews for U-Haul Moving & Storage of Apple Valley

10,595 comentarios

6895 151st St W   Apple Valley, MN 55124
(Corner of Cty Rd 42 and Galaxie on 151st Street)

(952) 432-0789

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(952) 432-0789

6895 151st St W
Apple Valley, MN 55124
(Corner of Cty Rd 42 and Galaxie on 151st Street)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Truck cab was dirty. I had to clean it out if i was going to spend 2 days driving to FL.

Steven M. 
Clasificación:
5.0

Nothing I can think of, but I wanted to let you now who great the guys who hooked me up were. There was an issue with with the factory wiring harness in my truck. They identified it and fixed it in no time.

Gary D. 
Clasificación:
4.0

Dustin is always a big help.

Lisa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth G. 
Clasificación:
5.0

Super good people at the Uhaul store. Easy to reserve equipment, easy to pick up and return. Friendly people. Great job!

Daniel B. 
Clasificación:
5.0

Outstanding customer service and very knowledgeable and helpful with my trailer rental!

Kevin A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Erin Z.  |  First Impressions 
Clasificación:
5.0

Would be nice to have 10' truck side mirrors to be more adjustable

Ari R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARLA D. 
Clasificación:
4.0

Male worker working Tuesday at 7am was very rude

Blake S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara B. 
Clasificación:
3.0

They were a disorganized mess. They had me hook up a trailer, only to realize it was an "in town only" trailer.

Patrick N. 
Clasificación:
1.0

I had arranged a one-way trailer and the Transportation group called me and told me that there was one at this location and scheduled the pick-up for me. When I arrived I was told there was not one at this location and someone had logged in the trailer wrong or something and that the manager couldn't find one anywhere else in the Twin Cities. I arranged this so I could load a trailer and bring it to Chicago so several plans were made to make this happen. I'm confused why no one checked to see if it was actually there before my arrival that day? The whole situation was completely disorganized. They tried finding one around the cities to no prevail. It was only when I suggested that I could rent a trailer and then just drive it back that would solve my problems. I never received any call or offered a discount or anything for my problems that were caused by your booking mistake. This cost me time, money, and a headache. I'll rent from another company next time.

Jacob M. 
Clasificación:
5.0

Great customer service.

Thomas M. 
Clasificación:
5.0

The only hiccup was that, according to the U-Haul rep at the Apple Valley location, there was a glitch in the system which showed many vehicles available that were not. I was unable to get a truck on Saturday, but, fortunately, the rep was able to get me a truck on Sunday at noon. This issue is more of a corporate issue than the actual location. All three individuals that I worked with were very courteous and efficient!

Timothy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

The app didn't work, but the staff inside to care of me!!

patrick M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paula J. 
Clasificación:
5.0

Everything was quick and easy. And the employees were kind and very helpful.

Jessie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth S. 
Clasificación:
5.0

We had a great rental experience, after being our third uhaul location the same day, Service was Great we were off on our way very Quick. *****

Alejandra O. 
Clasificación:
4.0

Nothing very good experience

Keith P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtland G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalee E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara G. 
Clasificación:
5.0

Tried hard to use your app-based checkout experience but eventually hit a wall and had to go through the normal process. Would love to see the app experience come to life!

Adam H. 
Clasificación:
5.0

Great customer service. Fast and easy to pick up and return.

Rick E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi G. 
Clasificación:
5.0

Excellent service.

Martin T. 
Clasificación:
3.0

They didn't explain to me everything

Bertha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

I wish I could remember his name, but the gentlemen that helped me was one of the best customer service oriented people I've worked with. He showed genuine care for me and my time. You need more people like him.

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charmaine R. 
Clasificación:
5.0

Very knowledgeable and helpful team. Receptive.

Yussuf I. 
Clasificación:
1.0

Fire everyone that works there and start over. Terrible experience.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah A. 
Clasificación:
5.0

Could not upload driver license photos on app

Michael F. 
Clasificación:
5.0

The guy working there was like honey on a cold Think his name is Sebastian

David W. 
Clasificación:
3.0

The online check in system was too long and we still had to go inside, stand at the counter and wait for keys. Not exactly convenient.

Rachel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren S. 
Clasificación:
5.0

I really appreciated the care in making sure the connections and our ride would be a safe one. Customer service was above and beyond. Great service!

Jenny A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry C. 
Clasificación:
5.0

Very helpful and easy

Natalie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Candy B. 
Clasificación:
5.0

Good customer service,, excellent and polite

Alfonso H. 
Clasificación:
4.0

The seats were covered in crumbs with something smashed into the seats. It was gross, and needed to be cleaned by us ay home before we used it for the day. We could tell there was a disinfectant sprayed in the cab, but a quick vacuuming before we rented the truck would have gone a long way toward our comfort in using it immediately. Other than that, the rental experience was good - friendly staff at check in and the truck ran great.

Trevor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
4.0

Offer hourly exensions on rented trucks.

Juan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

Check in and out were problem free, this center has always been reliable for us.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda P. 
Clasificación:
5.0

Everything was perfect, thank you!

Donald F. 
Clasificación:
3.0

I was quoted online a different price for storage and when I went to sign for it the price went up. The very rude male that waited on me said that there was nothing he could do for me. Then when I went to check out of storage and paid the upcharge rent for 3 days, they said they could do nothing for me again. Every time I went to storage the employees were all out smoking. Not helpful.

Lisa s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL P.  |  Overall Experience 
Clasificación:
3.0

Using the website to make a contactless pick up was pretty much not functioning. Then after going inside, pick up was slower than anticipated. Getting a photo of my license, which I'd already entered upon making the reservation, was apparently too difficult for one employee and after more than 5 attempts another employee had to step in to get it one in one try. All that said, everyone was pleasant.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesson E. 
Clasificación:
5.0

Awesome experience! I arrived a day earlier than planned. Thankfully my reservation was available, so we moved in. This location is top notch!

Rick M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie A. 
Clasificación:
5.0

The manager went over and beyond to help me. Another lady helped me when she saw me (70 years old) struggling putting something in the truck. Two awesome people so willing to help. Thank you. Its not something that is seen everyday.

Kathryn S. 
Clasificación:
5.0

Best U-Haul store I've ever rented from.

Kathy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy C. 
Clasificación:
1.0

I waited for 45inutes to pickup called customer care was on call for 45 minutes no one answered

umeshwar R. 
Clasificación:
2.0

I did not appreciate there already being a dolly and moving blankets in the back of the cab attached to the walls if we needed them. If I needed those, I would have asked for them in the initial reservation. All they did was sit there and take up space that we could have utilized, but instead, I had to pack around those items.

Thomas O. 
Clasificación:
4.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffry G. 
Clasificación:
5.0

Both Rental and return staff were extremely proficient and helpful.

Brian T. 
Clasificación:
5.0

Thanks for being accommodating to my needs. Service is quick, efficient, and effective.

Brandon G. 
Clasificación:
5.0

Keep a good work

Hy Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURICIO B. 
Clasificación:
1.0

Charged me for furniture pads even though they were never used.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert R. 
Clasificación:
5.0

I am a satisfied customer. No suggestions.

Steven G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elden P. 
Clasificación:
5.0

Process was very straightforward and easy, employees were very helpful, keep up the good work

Jack G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashlyn R. 
Clasificación:
3.0

The staff were cold and and male on duty was disrespectful and unprofessional by trying to answer my questions/concerns rather than focusing on the customer HE was was dealing with. Both agents seemed like they would rather be elsewhere or didn't enjoy their job.

Curtis U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel T. 
Clasificación:
2.0

There were a couple items wrong I pointed out. My pickup location was changed further east and I was told I would be getting more miles. That did not happen. I was also told extra miles would cost 29 cents a mile. That did not happen I was charged 40 cents!!!!

Karla B. 
Clasificación:
5.0

El cliente no dejó un comentario.

beverly t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

Great service and friendly staff!

Dana B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas O. 
Clasificación:
4.0

I spent 2 hours at Uhaul trying to pick up a truck after hours and never got it. 4 people helping via chat, talked to 3 people on the phone. No one could figure it out, some error online and via the app on the final page of Pending Charger. It might be because I'm a corporate account, seems to always be an issue with corporate accounts. I paid movers to sit around. I had to shift all my jobs the next day back because I had to get the truck Monday morning once Uhaul opened. Super frustrating and disappointing.

Kelly Z. 
Clasificación:
5.0

Check in employee was very helpful and friendly. Outside lot employee was very helpful and friendly. Upon returning the trailer I experienced the same helpful and professional service. I have used this Uhaul location several times and never been disappointed. Than you!

Timothy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Husam I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy Z. 
Clasificación:
5.0

Improvement not necessary as this location knows exactly what they're doing and delivers to the customer every time. I've been using them for 20 years. Class act.

Christopher D. 
Clasificación:
3.0

Have clearer instructions for returning vehicles after hours

Amber B. 
Clasificación:
5.0

I have used this U-Haul site at least 4 times. Always great service and vehicles.

Dennis J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan J.  |  Online Move In 
Clasificación:
5.0

Staff were always accommodating and courteous. Great experience over the past 5 years❤️

ROGER M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicky S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Becky S.  |  Overall Experience 
Clasificación:
4.0

I would recommend Apple Valley,MN facility.

Media P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH S.  |  First Impressions 
Clasificación:
5.0

I have rented U-Haul for many years and for me that is the only way to move or store.

MARION H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kathy s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
4.0

Very deceiving signage. We moved from a 10x10 to a 5x10 thinking the price was 89.95. Every sign in the store says 89.95 we sign the contract and found that we are being charged 119.95 it was quite upsetting to say the least. This was deception at its best. Half the size should have been half the price!

STEPHEN O.  |  First Impressions 
Clasificación:
5.0

Good job checking me in & showing me my locker & set up, thank you.

Becky S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Savannah S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful in offering a tour and answering questions. Great customer service experience.

Leland O.  |  Online Move In 
Clasificación:
5.0

Good team

Michael H.  |  First Impressions 
Clasificación:
5.0

Always impressed by team in apple valley. Friendly and efficient. Also the facility is very clean!

Iman M.  |  First Impressions 
Clasificación:
4.0

Good people very helpful. Love u haul.

tasha g.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

LYNN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNE N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicky S.  |  First Impressions 
Clasificación:
5.0

1st month free is great!

cheryl c.  |  First Impressions 
Clasificación:
3.0

I thought I was supposed to get one month free, but my card was charged for rent already

Keley L.  |  Online Move In 
Clasificación:
5.0

We have used this Uhaul location for many moves and have always been satisfied. We have also used storage facilities and are also satisfied. Staff is knowledgeable and helpful with vehicles and moving needs such as boxes, tapes and so on.

Sieni l.  |  First Impressions 
Clasificación:
5.0

I was very well treated. Things are clean. The climate control is great to work in.

Don H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard B.  |  First Impressions 
Clasificación:
4.0

the first guy who offered to find a unit for me walked with me the two or so blocks to a unit that he and i could not find. This was disappointing service. When I cam back with things to store, another man said I would not want the unit that the ftist guy was trying to provide for me, since it was up some stairs or such. . The second guy selected a unit that was close to the entrance, and though it cost more, it was far more valuable.

wayne l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth O.  |  First Impressions 
Clasificación:
5.0

Everyone was so nice! 😃

Teresa T.  |  First Impressions 
Clasificación:
5.0

Able to improve my storage unit location for me,

eugene p.  |  First Impressions 
Clasificación:
5.0

The site is very clean and well taken care of. It is a full service facility. The staff is awesome and incredibly helpful.

Timothy C.  |  First Impressions 
Clasificación:
5.0

I was a wonderful experience! I had a really bad night. The gentleman that helped me was very kind. I believe he could sence it. When I came back with my furniture, that young man was kind also.

tessie S.  |  First Impressions 
Clasificación:
5.0

Awesome customer service

Rhonda M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

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