i fueled the van on the level it was you i was charged $9.. for the gas, i dont how and why 😠😠Phane O.
Customer Reviews for U-Haul Moving & Storage of Apple Valley
Apple Valley, MN 55124
(Corner of Cty Rd 42 and Galaxie on 151st Street)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Everything was great. Everybody I talk to and worked with was greatBill S.
Everything went as planned!Dan O.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.MARK T.
El cliente no dejó un comentario.Brian R.
The pickup and drop off locations were great, but the uhaul equipment was not. I would not recommend uhaul again due to the equipmentSean W.
Excellent thanksKieu N.
Everyone so nice, and understanding during a stressful time of moving.Robert K.
Guy who helped me was awesome. Same guy when I picked up and dropped off actually. Made it easy, didn't have to think.Nathan W.
El cliente no dejó un comentario.Joseph W.
El cliente no dejó un comentario.Lana C.
El cliente no dejó un comentario.Byron G.
sp smooth and quick. Everyone is always friendly and smilingKevin P.
When renting, tell people where to put the keys on return. There were several people, including me, that were wandering around wondering what to do with the keys.Erik G.
Everyone was very helpful and friendly, thank you!DAVID C.
The process to rent went very smoothly and the folks I dealt with were all friendly and professional!Michael Y.
El cliente no dejó un comentario.James E.
I would never go back to this location again. Owner of the location overcharged me the mileage, not by a lot but still reflects poorly on his integrity.Dwight V.
Fast friendly serviceMark T.
El cliente no dejó un comentario.Claude K. | Overall Experience
The young lady who checked us in really understood what customer service was about. She was also there when we brought the truck back with a trainee and she was just as delightful with both us and him. She is a true find for your company.Brent R.
The sales tax that I was charged was double what it should have been. Hidden fees?? I wonder. I rent from another location and that has never happened to me before. Not happySheryl S.
El cliente no dejó un comentario.CELINA B.
North tell a customer at 7 am they have to go to another location and that's my problem nobody told me! Horrible customer service! Most disrespectful agents I have ever seen in my life!!!!!!Lyle A.
Everything was fine thank youFrancisco M.
I always come to this location. Everybody is so helpful and nice .LORI B.
El cliente no dejó un comentario.Steven P.
El cliente no dejó un comentario.Thomas C.
Uhaul is a much needed service. Despite a weak competition, its services are excellent.Genjang N.
Check-in and check-out were very easy. The office and facilities were very clean and uncluttered.BRIAN L.
The place was always well-lit, clean, smelled nice, and the staff is AMAZING! SO nice, helpful, and welcoming! This experience FAR exceeded my expectations for a storage facility and full experience. I actually upgraded (did not leave Uhaul) to a larger 2nd storage unit! Continue keeping it clean smelling nice, and an inviting place to store things, and you'll have one very happy customer!Sara G. | Overall Experience
Quick service and clean, newer equipment made my tasks a lot smootherRobert M.
Personal amigableMark T.
El cliente no dejó un comentario.THOMAS M.
Everything Good.vince H.
El cliente no dejó un comentario.Laura R.
El cliente no dejó un comentario.Jeffrey B.
Very friendly staff! Easy pickup and drop off too. ¡Gracias!Curtis N.
Staff are excellent and It's nice experienceThirumal P.
El cliente no dejó un comentario.Julie S.
El cliente no dejó un comentario.Christine L.
El cliente no dejó un comentario.Dave B.
Very customer friendly.Stacy M.
El cliente no dejó un comentario.James M.
Every thing was great, I was in and out in no time. The employee's we're very helpful and went through everything I needed to do.Terry H.
Very nice staff at this Uhaul, informative and great customer service!Mustafa S.
Rapid service, friendly staff, quick return. Will definitely rent againJesse A.
I was so pleased with the service here. Dustin helped resolve an issue we were having with getting the trailer lights to work. If he wouldn't have fixed it we would not have been able to rent the trailer. I always use this location because they are courteous and helpful.CARRIE A.
El cliente no dejó un comentario.Michelle H.
El cliente no dejó un comentario.Jacqueline G. | Overall Experience
Mark was very friendly and helpful!!WILSON O.
El cliente no dejó un comentario.Mike M.
El cliente no dejó un comentario.Mike S.
They are very short staffed. Hire more employees.PATTY G.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Darreyl S.
It was perfect!Christopher K.
El cliente no dejó un comentario.chary C.
El cliente no dejó un comentario.Anthony S.
More competent and friendly staffstephen S.
This location needs more help. There was a long wait just to get checked out.bruce C.
Check the equipment before you loan the trucks out.Brenna G.
Great place. Have used it before and will again if needed in the future.MARK P.
Nothing to improve. Everything was great and the staff were helpful and friendly.Roderic O.
El cliente no dejó un comentario.Joseph M.
El cliente no dejó un comentario.Akif K.
El cliente no dejó un comentario.Carol I.
El cliente no dejó un comentario.Jaqueline J.
It was quick, easy and affordable!Lisa R.
El cliente no dejó un comentario.John U.
El cliente no dejó un comentario.WILLIAM P.
El cliente no dejó un comentario.Jeff A.
The guys at the desk were great and the process was smooth and simple. Great job!Chris C.
El cliente no dejó un comentario.Steven A.
Got checked in very quickly and Thomas explained everything very well!Erin S.
It would be nice if you were able to adjust the side mirrors. Very unsafeJason T.
El cliente no dejó un comentario.Kathleen W.
Working with the staff was good. The U-Haul app to reserve the truck was really bad.Steven N.
El cliente no dejó un comentario.Dan C.
I rented a tow dolly and the wrong one was put on the uhaul truck so I had to come back and get it swapped out with the right one. The employees were arguing with each other. One of the men was very hostile with me and customers when I asked for help. Overall it took almost 2 hours from initial visit until leaving with the correct units on my truck. I'm in the process of relocating out of the twin cities and this delayed a lot of things I had timed out.LISA W.
Professional and friendlyDavid S.
El cliente no dejó un comentario.Keith O.
El cliente no dejó un comentario.Jeremy L.
I feel the staff is exceptional. The Uhaul policies and driving 2 hours in the opposite direction of my destination is unacceptable. VERY DISGUSTED/DISSATISFIED, why do you even assign locations.NO ONE who is already undergoing the stress of moving deserves this added stress. Completely unacceptable. The staff at the locations are Fantastic, but Uhaul not being able to figure out a way to better serve their customers is truly sad. The added gas expense and time involved is significant. If Uhaul is going to have these unpredictable outcomes then they need to offer vouchers and disco or those affected!!!!! If not I will look elsewhere. Disgusted!!!!Donna K.
Staff was very help to answer the questions I hadlisa K.
Everything went well no suggestions.Daniel O.
The process to get the vehicle was so easy- I was impressed and so excited how easy it was cause moving is already a pain! I charged 20 miles and I only drove 11- so figured I would be getting a credit.. nope somehow they charged me over the 20 when I know I dropped it off at exactly 11.. just the principle.. yeah it's only $10 but this experience was enough to not make me come back & not recommend to anyone! Called to have it fixed.. I had to have proof & all these steps to get the $10 back.. I'm a single mom moving and this week has already been hell- I don't have time for all that.. so y'all can keep the $10 & just know you lost a customerRachel R.
Dustin, Frank & Mark always take care of me. They have my trucks ready for me when I walk in, my favorite radio station playing, and I have noticed their customer service has really increased even when they are short-staffed. Great job AV and thank you!Kelly Z.
El cliente no dejó un comentario.Russell F.
Staff was friendly and helpful, reserved rental equipment was ready for pickup upon arrival. Alway treated well at this location!WILLIAM P.
El cliente no dejó un comentario.BEAU N.
El cliente no dejó un comentario.gary M.
Everything went very well.Karen B.
El cliente no dejó un comentario.Sue K.
The check-in procedure could be improved. You wait in line to check in, then you have to go get the equipment hooked up, then get back in line to get the paperwork completed. I assume it's due to understaffing...Sean C.
This was the most disorganized truckshare pickup. I was given instructions to pick up the wrong truck and sat on hold for over an hour because it's impossible to get through to anyone after hours. This delayed my move and had to have my family help with their own vehiclesDaniel G.
El cliente no dejó un comentario.Gary K.
El cliente no dejó un comentario.William B.
Great teamMichael C.
Team was friendly and courteous.Lynn O.
Prices to high!tessie S. | Overall Experience
the staff was friendly and helpful.Debra G. | First Impressions
El cliente no dejó un comentario.Jerry M. | Overall Experience
U Haul continues to out do their generosity every time I need them. Apple Valley MN has installed a hitch, wired lights for a trailer and now I'm renting space. The entire building is squeaky clean, the floors look like they are freshly swept and mopped. I have needed Uhaul for many services and I am so grateful for such a generous company I can rely on. We NEED more companies like Uhaul. But what is a company without its crew? Thank you so much to Apple Valley people for your kindness and attention.Stephanie E. | First Impressions
Staff was really helpful and friendly.KELLY B. | First Impressions
El cliente no dejó un comentario.Donald H. | Overall Experience
this is not ebonis phone number.Eboni K. | Overall Experience
El cliente no dejó un comentario.Jason B. | Online Move In
El cliente no dejó un comentario.Sharae P. | Overall Experience
El cliente no dejó un comentario.Zakir A. | Online Move In
El cliente no dejó un comentario.robert h. | Overall Experience
El cliente no dejó un comentario.JANICE M. | First Impressions
El cliente no dejó un comentario.robert h. | First Impressions
El cliente no dejó un comentario.Erin Z. | First Impressions
El cliente no dejó un comentario.Courtland G. | Overall Experience
El cliente no dejó un comentario.Michael N. | First Impressions
I was quoted online a different price for storage and when I went to sign for it the price went up. The very rude male that waited on me said that there was nothing he could do for me. Then when I went to check out of storage and paid the upcharge rent for 3 days, they said they could do nothing for me again. Every time I went to storage the employees were all out smoking. Not helpful.Lisa s. | Overall Experience
El cliente no dejó un comentario.PAUL P. | Overall Experience
Awesome experience! I arrived a day earlier than planned. Thankfully my reservation was available, so we moved in. This location is top notch!Rick M. | First Impressions
El cliente no dejó un comentario.beverly t. | Overall Experience
El cliente no dejó un comentario.Jonathan J. | Online Move In
Staff were always accommodating and courteous. Great experience over the past 5 years❤️ROGER M. | Overall Experience
El cliente no dejó un comentario.Marilyn R. | First Impressions
El cliente no dejó un comentario.Vicky S. | Overall Experience
El cliente no dejó un comentario.Becky S. | Overall Experience
I would recommend Apple Valley,MN facility.Media P. | Overall Experience
El cliente no dejó un comentario.JUDITH S. | First Impressions
I have rented U-Haul for many years and for me that is the only way to move or store.MARION H. | Overall Experience
El cliente no dejó un comentario.kathy s. | First Impressions
El cliente no dejó un comentario.Michael M. | Overall Experience
Very deceiving signage. We moved from a 10x10 to a 5x10 thinking the price was 89.95. Every sign in the store says 89.95 we sign the contract and found that we are being charged 119.95 it was quite upsetting to say the least. This was deception at its best. Half the size should have been half the price!STEPHEN O. | First Impressions
Good job checking me in & showing me my locker & set up, thank you.Becky S. | First Impressions
El cliente no dejó un comentario.Kristopher T. | Overall Experience
El cliente no dejó un comentario.ARKAT T. | Overall Experience
El cliente no dejó un comentario.Savannah S. | First Impressions
El cliente no dejó un comentario.Michael M. | First Impressions
Staff was very helpful in offering a tour and answering questions. Great customer service experience.Leland O. | Online Move In
Good teamMichael H. | First Impressions
Always pleased with their service!!!Cynthia F. | Overall Experience
Always impressed by team in apple valley. Friendly and efficient. Also the facility is very clean!Iman M. | First Impressions
Good people very helpful. Love u haul.tasha g. | First Impressions
El cliente no dejó un comentario.LYNN S. | First Impressions
Very impressed overall with the entire experience. No problems.Dennis J. | First Impressions
El cliente no dejó un comentario.patrick b. | First Impressions
It was an awesome place to have storage and I would highly recommend Stacey to anyone super friendly professional and awesomeLawrence G. | Overall Experience
El cliente no dejó un comentario.LEE C. | Overall Experience
I would give you and your TEN STARS if I could. Thanks for everything and I will be spreading the wordNathan V. | First Impressions
El cliente no dejó un comentario.Lee S. | First Impressions
El cliente no dejó un comentario.Sharon F. | Overall Experience
El cliente no dejó un comentario.ADAM D. | Overall Experience
El cliente no dejó un comentario.ANNE N. | First Impressions
El cliente no dejó un comentario.Kamden V. | Online Move In
El cliente no dejó un comentario.Kamden V. | First Impressions
El cliente no dejó un comentario.Kristopher T. | First Impressions
El cliente no dejó un comentario.Linda H. | Overall Experience
El cliente no dejó un comentario.Vicky S. | First Impressions
El cliente no dejó un comentario.Teresa W. | First Impressions
A bit overpriced when compared with other storage facilities.bonnie w. | Overall Experience
El cliente no dejó un comentario.sophia b. | Overall Experience
El cliente no dejó un comentario.Ed B. | Overall Experience
1st month free is great!cheryl c. | First Impressions
I thought I was supposed to get one month free, but my card was charged for rent alreadyKeley L. | Online Move In
Wonderful facility, friendly helpful staff. Facilities are spotless! We used the unit as a temporary holding area for household goods after the passing of a family member. A difficult time made easier by this UHaul.Peggy G. | Overall Experience
El cliente no dejó un comentario.Ed B. | First Impressions
Great experience at this Apple Valley location. Rented an outdoor storage spot for a vehicle. Incredibly efficient, I was in and out the door, with the vehicle stored in like 20-25 minutes. Thanks for the assistance.KRIS K. | First Impressions
Great place to store my car and I rent car haulers twice a year and always receive excellent service, thank you.terry h. | Overall Experience
El cliente no dejó un comentario.Jody B. | Overall Experience
We have used this Uhaul location for many moves and have always been satisfied. We have also used storage facilities and are also satisfied. Staff is knowledgeable and helpful with vehicles and moving needs such as boxes, tapes and so on.Sieni l. | First Impressions
We are so grateful that you kept our items safe and secure! Always great customer service and super helpful staff. Thank you Stephanie and team, we would recommend you in a heartbeat!Ann Marie O. | Overall Experience
I will be back in the Spring to rent another outside space. It was well secured and I felt my camper was safe. ¡Gracias!Craig S. | Overall Experience
El cliente no dejó un comentario.sandra g. | Overall Experience
El cliente no dejó un comentario.David H. | First Impressions
El cliente no dejó un comentario.Gwen C. | Overall Experience
I was very well treated. Things are clean. The climate control is great to work in.Don H. | First Impressions
All but one of the staff were wearing their face masks under their noses. A face mask is virtually ineffective unless worn properly. Failure to wear the face masks properly is a sign of disrespect to the customers. It's also a violation of the law.diana p. | First Impressions
El cliente no dejó un comentario.Richard B. | First Impressions
Great customer service. I will be back.Michael K. | Overall Experience
El cliente no dejó un comentario.Angela B. | Overall Experience
Well-maintained, modern facility with excellent staff.Jason K. | Overall Experience
Special thanks to the staff and management at the Apple Valley store for their assistance in closing out unit 1008, that we (Armed Forces Service Center) ,had rented as a nonprofit organization to store furniture to be donated to the military community. Debra Cain, AFSC Executive Director 612-280-7677Armed Forces Service Center M. | Overall Experience
¡Gracias!Todd S. | Overall Experience
El cliente no dejó un comentario.Jennifer M. | Overall Experience
El cliente no dejó un comentario.sandra g. | First Impressions
Very convenient move. Thank you!Todd S. | First Impressions
El cliente no dejó un comentario.Barbara H. | Overall Experience
El cliente no dejó un comentario.Joseph M. | Overall Experience
Stephanie was friendly and helpful. The facility is clean and secure.David M. | First Impressions
People were super friendly during my initial locating my stuff there. Also seemed really nice if I had any questions.Carrie E. | First Impressions
the first guy who offered to find a unit for me walked with me the two or so blocks to a unit that he and i could not find. This was disappointing service. When I cam back with things to store, another man said I would not want the unit that the ftist guy was trying to provide for me, since it was up some stairs or such. . The second guy selected a unit that was close to the entrance, and though it cost more, it was far more valuable.wayne l. | First Impressions
There was so much water condensation in one of my units that it caused damage to many of my items. I was told I need to make claims. I will try to update if that goes well.eric B. | Overall Experience
The only complaint I had is that it was difficult to reach people by phone at the facility.Candace Z. | Overall Experience
I had a storage unit here for over 2 years and the staff were always helpful and friendly. THANK YOU!Maritza M. | Overall Experience
El cliente no dejó un comentario.JOHN R. | Overall Experience
El cliente no dejó un comentario.Douangmaly S. | Overall Experience
El cliente no dejó un comentario.Dan S. | Overall Experience
El cliente no dejó un comentario.Timothy C. | Overall Experience
El cliente no dejó un comentario.Jacqueline G. | First Impressions
El cliente no dejó un comentario.Elizabeth O. | First Impressions
El cliente no dejó un comentario.Marie K. | First Impressions
To use the Lloyd's Insurance classification categories, everything about the service from the Apple Valley location was 100A1+. Nothing was ever a problem and any little difficulty was corrected with professionalism and wonderful good nature by all members of staff. If our circumstances ever change and we require vehicle storage we will return. AJPALAN P. | Overall Experience
Everyone was so nice! 😃Teresa T. | First Impressions
Stephanie, Dustin, and Tony are excellentRon F. | Overall Experience
Stephanie and her staff were always cheerful and helpful. I downsized three times before finally being able to move everything from storage. The changes were handled quickly and efficiently. Great team to work with!Patricia C. | Overall Experience
El cliente no dejó un comentario.Adekunle A. | First Impressions
Awesomekerry i. | First Impressions
El cliente no dejó un comentario.JOSEPH M. | Overall Experience
Stephanie Piette should be recognized for her uncanny ability to service customers and manage her staff simultaneously. She is a great managerRon F. | First Impressions
El cliente no dejó un comentario.Diana M. | First Impressions
We stored our vehicle in their secure gated outdoor lot over the winter and needed access to it frequently. The lot was always clear and easy to get the vehicle in an out. The area was well lit . We have used this U-Haul for trailers in the past and have found the staff extremely friendly. We highly recommend this U-Haul.dennis L. | Overall Experience
The staff were very friendly and helpfulPearl H. | Overall Experience
The staff was always nice and friendly.Lawrence S. | Overall Experience
Able to improve my storage unit location for me,eugene p. | First Impressions
Great costumer service and answer all your quiestions.Miguel S. | Overall Experience
El cliente no dejó un comentario.Pearl H. | First Impressions
El cliente no dejó un comentario.dana c. | Overall Experience
Grwat experience and fantastic costumer service. Great jobMiguel S. | First Impressions
Very nice experienceJulie K. | Overall Experience
Excellent facilitySarah D. | Overall Experience
Great experience, staff and facility were excellentClare J. | Overall Experience
I had storage with u-haul for 3 years, very happy. I only visit the storage about 3 times, before moving. it had perfect temperature, my items was in good condition no mold. Very professional crew.DARLENE N. | Overall Experience
They were great to work with and all were very helpful.JAMES H. | Overall Experience