El cliente no dejó un comentario.WILLIAM ERLE D.
Customer Reviews for U-Haul Moving & Storage of Ann Arbor
Ann Arbor, MI 48108
(S Of I-94)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The truck we rented was a deathtrap. The brakes were weak and the steering was so loose that we had to turn it a quarter turn to get the truck to drive straight. Consequently, the truck wanted to weave all over the road. I would recommend that UHaul depot because of it's location and the storage unit we had was clean and well-priced.ARTHUR HAROLD M.
excellent customer serviceDeidra B.
El cliente no dejó un comentario.Byron P.
El cliente no dejó un comentario.NICHOLAS ALLEN S.
El cliente no dejó un comentario.KEVIN B.
Our unit was not available and Veronica jumped on getting us room for our stuff at 4:20 on a Sunday! Aaron was helpful as well. Gary went the extra mile and took us personally back to the units. We were on a very tight schedule and we got unloaded (had to go with indoor units, plural) in a very short time and on our way. Customer service at its best. You may want to check the 15ft truck tie rods, etc. as the handling seemed little loose. Keep these people though!! If I could give more stars, I would.joe g. | First Impressions
El cliente no dejó un comentario.JOSEPH P.
Nothing. Excellent service for usMary T.
El cliente no dejó un comentario.NASER MOHD S.
Picked up truck and we'll on the road when I received multiple text messages from U-Haul. Reminders, copy of contract, etc.. I ignored. Timing seems odd if you do not want people reading text messages while driving your vehicles.RICHARD EARL A.
This was honestly the worst experience I have ever had with Uhaul. The first part of the process was fine... the box was dropped off at my storage facility in Plymouth, MI on time. I then asked Uhaul to store my U-box for a month in MI until I figured out where I needed it sent. A week before I asked it to be shipped anywhere, I got a notification it was shipped to Nashville, TN. Luckily I noticed quickly and was able to stop that shipment before it happened. I then called on Oct. 13 for my U-box to be shipped to Milwaukee, WI (only a 5 hour drive from Plymouth, MI). They told me it would cost $800 to get there on the 24 or I could pay $1400 to get it express shipped and have it there the 19th. I paid extra as I needed to get into my apartment ASAP. On Oct 18, I called and asked what time my box would get delivered. I was THEN notified that it would be delivered to the storage facility in WI on the 19 but wouldn't be delivered to my apartment until the 20 and I had to call the WI facility and schedule a time for it to be delivered. Luckily they were not busy and said I would be first on the list for drop off on the 20 as I was originally told it would be to me on the 19. Unhappy but not a huge deal. I then waited around my apartment all day on the 20 only to find out I had been scheduled for drop off between 1-4 PM. I hired movers to unload my unit and gave them the updated time. 4:30 PM rolls around and my U box still has not been delivered. I had to cancel my movers and the WI facility had closed so I had no answers. I walk outside at 5:00 PM and my ubox is sitting on the side of my parking garage. I never received a call saying it was on the way or that they had dropped it off. Luckily my movers were wonderful and came back the next day, but after pay $1400 and the box coming basically two days later than promised, I can honestly say I will never use this company again. WORST service ever. Use PODS or any other moving company but do not use Uhaul Uboxes if you want your things to you on time.olivia V.
We've rented 3 times from here. First 2 were straightforward intown rentals, no issues. 3rd time was a big one-way truck rental. The team here is no-nonsense but they know what they are doing, and will make sure you have what you need. They answered all our questions multiple times ahead of the one-way rental. Day of we were undecided about UHaul's extra insurance charges. they went out of their way to redo our 'dispatch' step to give us more time to decide. Also, we did find an issue with our originally assigned equipment and they immediately assigned us another truck. The next day when we came back for help hitching our car, they were ready right on time and worked with us to get hitched up. Right at the end there was an electrical issue with the equipment. I was worried they'd give up on us since sometimes at other locations they'll be like 'ooops nothing we can do, guess you just have to deal with it.' here about 4 ppl all got involved and they got the electrical issue fixed. They also got us set up with a great mom-and-pop uhaul location to drop off at the end of our trip. Don't be put off by the team's down-to-business demeanor - they will make sure you have what your really need.DEVNEY ANNE H.
The online check in process did not work as expected. So, I needed to go inside and work with a rep to get the truck pulled out front. The key to the truck I was going to utilize was also missing from the key depot. I located it on the other reps desk to avoid a lengthy delay. The rep I worked with was great.RYAN LEWIS P.
El cliente no dejó un comentario.IAN KEITH H.
El cliente no dejó un comentario.norman H.
Continue to have a great amazing helpful spirit.i was very pleased with the employeesCARLETTA RICHARD C.
This was the best experience I've ever had renting a vehicle! The staff were friendly and efficient, and the checkout/check-in processes ran super smoothly. Every new employee should get trained at this location! It's the only one we'll use from now on. My only "complaint" is that we had originally planned to do the self pickup but the online process was really complicated and asked for WAAAY too much information (e.g., references, passport). I'm not sure what we would have done if it had been after hours.ADAM HAVEMANN R.
El cliente no dejó un comentario.JAMES ROBERT T.
Roll gate on trailer a little stiff, other than that, hookup/dropoff was complete, on time and efficient.TERENCE IAN F.
El cliente no dejó un comentario.Arthur B.
El cliente no dejó un comentario.Mark W.
Service was perfect. Due to traffic it is difficult to exit.MARK DANNER R.
El cliente no dejó un comentario.Thomas G.
El cliente no dejó un comentario.KATHERINE FRANCE K.
No improvements needed! Staff was helpful friendly and check in took only minutes. I was not able to use app to check in. It stated my truck was not available and wanted me to be open for a different pick up location so I had to go inside. I was thankful I did once I entered store everyone was so friendly! Good Job U haul!Tammy S.
Nothing, it was very smooth.SCOTT S.
The trailer did not have properly working lights. We could not drive at night because the running lights didn't work and the trailer looked at though it was an antique. If I were U-haul I would be embarrassed to let any use the trailer we had.Randall M.
My experience this time was great. No line at pick up and very efficient check in. Reservation process and online check in was easy.PATRICK ANDREW T.
El cliente no dejó un comentario.William K.
Great serviceEMILIO ROGERS S.
El cliente no dejó un comentario.Leon J.
Have the truck reserved available rather than us calling on Saturday morning, having to change both truck size and location. Also we reserved a dolly and it wasn't provided. We were not charged for the dolly but we were also not informed that there wasn't one in the truck. It was pretty frustrating. The staff at pick up and drop off were fantastic.TIMOTHY WILLIAM V.
El cliente no dejó un comentario.BRYAN ANTHONY S.
When telling the agent about issues with the truck, the agent pointed out a small sticker on the inside of the truck that states the truck was water resistant not waterproof. Shame on you! Misrepresenting your service and renting a truck in poor condition. All we wanted was more packing materials to repack our things that were wet! Not much to ask for substandard product.MARK ALAN B.
El cliente no dejó un comentario.Jacob G.
Thank you for taking care of me. We changed locations but were happy it was still close by our location.MARY JEAN S.
It was raining hard and your staff stayed out in the rain to help me with my hook up. Thank them for me please!Adam I.
U-Haul is a great place to rent a truck; I've used them several times. The notification service could be improved, because the 6 PM notification never happened for us. We had to contact Dispatch the morning of our rental to find out where to pick up our rental.Alfred G.
El cliente no dejó un comentario.ELEANOR T.
El cliente no dejó un comentario.JOHN K.
El cliente no dejó un comentario.Scot S.
El cliente no dejó un comentario.Judith B.
I'd reserved a utility dolly. I arrived to be told they didn't have one and there was nothing they could do about it. They wouldn't even check other nearby locations for available dollies. I had to call around myself and wasted 45 minutes to find and retrieve one from another location. I was told this is a uhaul wide policy. I'd suggest uhaul change their way of doing business and make sure dollies are available when reserved.JAMES DALE M.
Nothing. It was great and the person. (Mgr?) who helped us was great.FORREST DENNIS B.
El cliente no dejó un comentario.Andrew M.
El cliente no dejó un comentario.oscar T.
El cliente no dejó un comentario.vang Y.
El cliente no dejó un comentario.vang Y.
El cliente no dejó un comentario.Robert J.
The process was quite easy- the only issue was verifying my identity. I would have liked more notice that I had to bring my lease or passport to verify thatAlicia W.
Excellent efficient service and a very clean can rental.TERRY STEVEN A.
Reservation was made by calling in. Time of pick up was set. Actual pick up was two hours later. Reservation quoted two days based on 24 hours from actual pick up time. Agent argued with customer. Suggestion: Offer prorated rental like car companies do.JON CHRISTOPHER N.
DO NOT TRY TO STEAL $1500 FROM ME. YOUR SCHEME TO LIE ABOUT ME AND STEAL MY MONEY WILL NOT WORK AS I ALWAYS CYA. I EXPECT PROFESSIONALISM AT LEAST, IF NOT BASIC HONESTYCharles W.
There is nothing that I could say to improve. Everything is perfect with U-BOX container services.Sathish K.
Took three appointments and a month to get hitch installed. If you don't have the hitch don't call, set up a second appointment and then tell me you don't have it when I come in. Work seems good but took eight hours to finally get installed. Calls go to idiots in Arizona that can't answer simple questions.Frank M.
El cliente no dejó un comentario.DAVID HERSCHEL A.
El cliente no dejó un comentario.KEVIN GEOFFREY B.
El cliente no dejó un comentario.JAY J.
no one ever picks the phone call. The website is very slow, incomplete. The recommended moving help guys didnt come on time, did bad loading and left without completing loading. I will never use uhaul ubox in future and will also tell my friends and family to not use this.Nikunj S.
El cliente no dejó un comentario.LAL H.
It was very easy to drop off the truck, we didn't even have to go inside. They came out to us and did all the paperwork electronically.Rodney N.
Have the person at uhaul 800 number know what they are talking aboutGILBERT WAYNE P.
El cliente no dejó un comentario.GARRET JACOB L.
Staff was welcoming, helpful and knowledgeable. Gracias.KATHLEEN ANN M.
Had to call roadside assistance because of not having wipers or dashboard lights. Fuses were not completely pushed in. The front desk gentleman was not nice or professional!!Angela S.
El cliente no dejó un comentario.ISAAC MITCHELL M.
After the guy that hooked the trailers up said we were good to go I had to remind him he hadn't tightened the trailer down on the ball. Had I left that cold have ended in disaster for myself , my vehicle and my belonging's.GORDON THOMAS T.
Yard attendant seemed to be having a bad day. I had a big 26' truck which he did not help me at all with guiding it.OLGA LIDIA F.
El cliente no dejó un comentario.Kevin B. | Overall Experience
I have rented several trucks at this location. Staff is always pleasant & courteous. Would & have recommended this place to friends & family.BRENDA GAIL S.
Definitely excellent customer services.Rafael P.
El cliente no dejó un comentario.MARIA SUSANA A.
Should let customers know ahead of time about the up charge for paying card. And give more of an option. Apparently you have to â€œread the fine print.â€ Which is true but charging more shouldn't be in fine print. Front desk was a bit rude about it.DEVEN PARKER K.
The general manager and staff were absolutely amazing.KYLE B. | First Impressions
Your yard guy was excellent and very helpful.Charles W.
The service was excellent!GLENN LAWRENCE N.
The store was fine but we had to drive >40 minutes one way out of our way because no units were available even though we scheduled 3 weeks prior. This was extremely inconvenient.SHAWN JEFFREY M.
El cliente no dejó un comentario.EDWARD SIDNEY J.
El cliente no dejó un comentario.EDWIN RHA W.
El cliente no dejó un comentario.VIKTOR B.
The young man at the counter went over and beyond the way to help me get a trailer. I had just flew in from Indiana to get my motorcycle ðŸ and other household stuff. And I had the wrong date mixup, it was for next Saturday 2 October 2021. I just wanted to wish you the best and be blessed!ðŸ§'ðŸ½â€ðŸ¦²ðŸ™ðŸ¿ðŸ'ðŸ¿WILFORD R.
Your staff were pleasant, helpful and efficient.DAVID RICHARDSON B.
El cliente no dejó un comentario.Eugene J.
El cliente no dejó un comentario.EUGENE ALAN J.
El cliente no dejó un comentario.CHRISTIAN JAMES H.
Pickup and drop off went quickly and smoothly!Daisuke D.
Excellent experience at this dealer.JEFFREY B.
This location is the best location ever. We will always go to them first from now on.WILLIAM JOHN N.
Great service. Thanks.GUY GEORGE Z.
El cliente no dejó un comentario.BRIAN MICHAEL W.
There was some confusion over the fuel level that resulted in me paying about $45 in fuel charges I did not really owe on a $20 rental. It was not the staff's fault but due to the overly elaborate phone appCHRISTINA LOUISE B.
El cliente no dejó un comentario.Allison F.
El cliente no dejó un comentario.John W.
Marketing is misleading. Any other rental company lists the box size based on the actual length of the bed, not the length of box including the over cab area. Wasted several hours of time and hundreds of dollars. Very frustrating.JACOB S.
Can not rate, on your location because I was never at the State St. location, In person.Alan H.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.Brian T.
The manager, Reid was incredibly helpful in sourcing a trailer and explaining my options. They did everything they could to make it a good and quick experience.Rekar T.
El cliente no dejó un comentario.Kenneth K.
The owner (don't recall her name) and associate, Tia, were both very helpful and nice - our reservation had been moved/changed 4 times by Uhaul since we made our reservation and as you can imagine we were very frustrated with the situation and having to last-minute move dates and several locations, but when we arrived to this location they did everything they could to accommodate us and provide us with the equipment we needed. Great customer service. They were also very busy at the time they were helping us, but still remained calm and friendly.Casey S.
El cliente no dejó un comentario.Carmen P.
Improve pre-check in software - some of the information did not transfer to the system correctly and had to be re-typed in (per the U-Haul rep).Helmut V.
Go to this Uhaul only if youre in the are. Perfect customer service from all staff.james g. | Overall Experience
El cliente no dejó un comentario.Joon Mo K. | Overall Experience
We paid for 24- hour access, but then were unable to access at 10:30 at night. After hours phone number went unanswered. Phone call to customer service didn't show any issues with our account and left it to us to resolve. Thankfully we didn't need after- hour access again, but that is the reason for the slightly lower rating.ELLEN G. | Overall Experience
I make this comment with the understanding that it is difficult for employers to find help right now. The location was understaffed which led to very long wait times to check-in and to get on the road. The staff available were extremely polite and as helpful as possible. U-Haul's mobile check-in does not work. This is not a complaint about the location. They do not control the app. This is on corporate. Tons of pressure could have been taken off the limited staff had this app worked properly.Michael F. | Overall Experience
It was super busy with scores of students moving in and I was still treated with courtesy and was helped promptly. No problems whatsoever.tyler o. | First Impressions
El cliente no dejó un comentario.Robert R. | Overall Experience
Awesome serviceRyland M. | Overall Experience
El cliente no dejó un comentario.Rebecca H. | First Impressions
El cliente no dejó un comentario.Keaira H. | Overall Experience
Always a pleasure to work with!!!Ryland M. | Overall Experience
Amazing service and very friendly!!Ryland M. | Overall Experience
El cliente no dejó un comentario.Shelby R. | Overall Experience
super helpful and friendly staff!Alyssa S. | First Impressions
NDFong W. | Overall Experience
One of my worst experiences at U-haul. Was given a storage unit only to find it already had a lock on it... and then this happened a second time... and each time took way too long to figure out. The staff were overwhelmed and poorly managed by the manager on site. What should have been a 30 min MAX experience turned into 1.5hrs of my time. It seemed like they were also missing a truck, which contributed to the disorganized chaos.Henry E. | Overall Experience
Everything was good until we moved out! All of our furniture had mold on it. The plastic covering in the ceiling was torn in multiple places that laid to over moisture in the unitJohanna S. | Overall Experience
El cliente no dejó un comentario.Sara M. | Overall Experience
El cliente no dejó un comentario.Alex Z. | First Impressions
The information showing the size was very misleading and the effort was very time consumingMichael C. | First Impressions
El cliente no dejó un comentario.LaJontae D. | Overall Experience
Staff was always polite and courteous when contacting the customer regarding payments as well as in person. Thank you for making this a pleasant experience. And by the way I officially moved out on 06/06/21 Sunday, approximately 2:30p it should be on camera.dana T. | Overall Experience
El cliente no dejó un comentario.William C. | Overall Experience
El cliente no dejó un comentario.PETER JAMES N. | First Impressions
My original reservation wasn't available, and the office was unable to honor the original price of my storage unit - I was forced to pay nearly twice what my original rate was. I'm likely to call the customer service hotline to see if something can be done, e.g., a free month, a lower monthly rate, etc. I made the reservation more than two months before it started - you should change your system so that it doesn't allow new reservations if it's unlikely there will be space available on the start date.William J. | First Impressions
I have used this facility for many years and i am always impressed. Staff at the location are all excellent.John M. | Overall Experience
Coordination failed miserably on the national side. I was told a unit was available by national and I booked it to be told locally No unit was! You must update your national website to be in REAL time! Shame on national U Haul computer system managementCatherine B. | First Impressions
El cliente no dejó un comentario.Michael F. | First Impressions
I reserved a lower level storage unit but unfortunately it was not available when I arrived. I had no other choice but to take a upper storage unit which was very inconvenient given my stuff was very heavy to lift up! Other than that the staff were pleasant.Paul T. | First Impressions
The staff is respectful of sensitive property and after speaking to one of the owners I quickly realized they knew how to do business well, and I was in the right handsALI N. | Overall Experience
Great customer servicesFong W. | First Impressions
When I arrived my unit had a zip-tie on it and no lock inside, which was the only thing I needed to actually get started. I had to go in the office and ask for one, which makes the online no-contact reservation idea pointless. I was able to figure it out, but the system of arming and disarming alarms at one panel, and opening the building doors at a different panel, was very confusing. I heard one alarm go off while I was moving in, and I'm sure that happens all the time. The unit numbering is also very confusing, and it took me a while to find the correct building (I'm in the 1600s). Going from the 1400s to the 2000s, and having the 1600s out front, makes no sense. Finally, the stairs to the upstairs units have a lip on them that makes it much harder to pull a dolly up them.Daniel S. | Online Move In
Storage experience was great but the truck rental was garbageJohn M. | First Impressions
Very helpful.staff. The storage spaces are cleaner than most ER's.james g. | First Impressions
El cliente no dejó un comentario.tara s. | First Impressions
Very helpful renting storage unit!Robert R. | First Impressions
El cliente no dejó un comentario.Vysali Nikhita R. | First Impressions
El cliente no dejó un comentario.LaKeisha C. | First Impressions
The 1-800 needs to give better directions on costs. I experienced additional fees for the truck and storage. Also they had me pick up the truck in Ypsilanti and provided storage in Ann Arbor. I could have picked the truck in Ann Arbor where the storage was.sue m. | First Impressions
Wonderful staff. Very helpful.Ryland M. | First Impressions
The entire deal excellent job on top of all that Austin showed me so much consideration. Thank's again Austin.Pamela P. | First Impressions
fast service and good customer service as well...!!Curtis H. | First Impressions
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