Comentarios del cliente para U-Haul Moving & Storage of Ann Arbor

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Ann Arbor

Grado total:

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Brianscott Y. en

Grado:

My reservation was not ready for me for the 7:00AM pickup I was promised. I had to wait for two hours until the store opened on Sunday, even though I made the reservation on Friday morning. The email confirmation told me I could pick it up at 7AM. This completely ruined my plans that I had arranged with several other people. My complaints of this issue has so far fallen on deaf ears.

Ryan B. en

Grado:

El cliente no dejó un comentario.

marchell B. en

Grado:

El cliente no dejó un comentario.

MICHELLE B. en

Grado:

They are great!

Eugenerichard B. en

Grado:

Probably the timeliness of the check-in when returning the rental unit. I waited for 15-20 minutes from the time I pulled into the "Check In" area. I realize that there may have been a staff shortage, or business inside that could have prompted the wait, however, thought I would make mention of it as long as you were asking for comments.

Sebastian J. en

Grado:

El cliente no dejó un comentario.

vincent A. en

Grado:

My ABS malfunction light is on after the repair and now I have to take it to the dealership to get diagnosed and repaired based on what your technicians did to my vehicle. I went in spoke to Brandon, who called the technician who said they would order a part, but did not help while I was there. There is also a piece of paneling missing from the rear of my car where the wiring was installed. Now I have to order that piece. This is really turning into expensive job.

Rachel P. en

Grado:

El cliente no dejó un comentario.

Richard E. en

Grado:

They got me checked in & out so quick and efficiently I didn’t see much but area was clean and staff friendly - great service

Ken H. en

Grado:

Location was very busy with several customers in line. Not many staff on site and wait was long. Could not use the Mobile device pick up as our assigned vehicle was parked between two others, so it was not possible to move without staff assistance.

JESSYCA D. en

Grado:

The staff was incredibly kind but they sent me out in a truck that did not have any heat in 20 degree weather.

Johnpaul C. en

Grado:

Trailer electrical issues -- vehicle is off the trailer lights flicker. Recommend self-serve kiosk to allow frequent user to check-in and process a rental on-line. The U-Haul associates are highly inefficient in processing rentals especially when a customer has spent time to make a reservation and complete the earlier check-in on-line.

Davidwade K. en

Grado:

El cliente no dejó un comentario.

David W. en

Grado:

El cliente no dejó un comentario.

Kellyjean L. en

Grado:

El cliente no dejó un comentario.

Debra W. en

Grado:

Very fast drop off service.

mary ann G. en

Grado:

Ann Arbor State Street location set the bar very high for these other places, top notch

DAVE R. en

Grado:

El cliente no dejó un comentario.

dave B. en

Grado:

I had to change my order to 24/7 as I was not able to pick the truck up until after hours. I went in and did this in person to make sure it was all set. When I got there I was unable to to access anything and had to call customer service only to find that my reservation had not be changed even though I came in to change it and was told it was all set. Other then that it was fine but I spent 35 minutes trying to get the truck.

Alissa B. en

Grado:

El cliente no dejó un comentario.

Khyla C. en

Grado:

Bugs got to get into my unit, causing me to trash many items. The place doesnt answer the phone and charges to use the dumpster. I waited 30 mins to check out b/c the manager stayed in the office.

Morgan F. en

Grado:

El cliente no dejó un comentario.

Woodrow W. en

Grado:

The truck I reserved weeks in advance was not available when I came to pick it up. As I was the first one in the store when they opened, I do not know how that is possible. Was forced to go to a different location for a smaller truck. Happens to me ALL THE TIME with U haul. I've been renting from them for 15 years. Unfortunately, they get away with murder because they have no competition.

Daniel M. en

Grado:

El cliente no dejó un comentario.

BETH C. en

Grado:

El cliente no dejó un comentario.

Julian M. en

Grado:

Again, it was a somewhat confusing process to check out. The personnel at this location, however, were very helpful and kind.

Shane W. en

Grado:

El cliente no dejó un comentario.

Moaammad A. en

Grado:

El cliente no dejó un comentario.

Seth B. en

Grado:

El cliente no dejó un comentario.

Michaelgary S. en

Grado:

El cliente no dejó un comentario.

PAMELA J. en

Grado:

My experience was GREAT ????

Kim S. en

Grado:

Not enough staffing Clock didn’t work no straps in back or hooks to strap into.headlights very dim was actually dangerous to drive in the current weather conditions

Jacqueline W. en

Grado:

El cliente no dejó un comentario.

Kevin A. en

Grado:

Please provide an after hours return option

Kay P. en

Grado:

El cliente no dejó un comentario.

Patrick W. en

Grado:

Check in and check out was fast. Car was ready and in good shape.

David M. en

Grado:

El cliente no dejó un comentario.

Patricia H. en

Grado:

Absolutely the worst service I’ve ever had. Charged thousands of dollars while traveling by mistake, then about 7 different problems throughout. Not one person I spoke to said the same thing or had the same information. Still holding money on my account that shouldn’t be held. Will never recommend, in fact I will suggest that Anyone ANYWHERE use pods like I originally was going to but decided to try this instead. NEVER again!!!!! Made my difficult move 100 times more stressful. Absolutely terrible!!

Serena M. en

Grado:

El cliente no dejó un comentario.

Curtis H. en

Grado:

fast service and good customer service as well...!!

Sean P. en

Grado:

A very positive experience. I will continue to use UHaul for storage and moving.

LAURIE B. en

Grado:

Our climate controlled storage unit experience was amazing from start to check out. Unit was perfect! If we every find the need to have a storage unit again I would not go anywhere else!

Tzu Ching W. en

Grado:

It's good service

April M. en

Grado:

My stuff had rat feces all over it. The personnel would not allow me to access my unit with a locksmith present in a timely fashion. They wanted me to access it at their convenience.

todd h. en

Grado:

Great location and facilities The staff are also exceptional

Meghan O. en

Grado:

Great storage and helpful staff!

David T. en

Grado:

the new GM Mandy is great!

john b. en

Grado:

I checked out my unit in July and was still billed for August and not just that the place was sending letters to and others on my list on contacts saying my bill is passed making in embarrassing.

Sanko P. en

Grado:

Veronica was more than helpful, she was super friendly and courteous that made my storage renting experience go very smoothly. Thank you very much Veronica. Kind Regards, Sanko Perovski

Julie R. en

Grado:

Young woman that assisted was extremely helpful, great people skills, and very efficient, would recommend that you consider her for future management position. Steve Rubin

Gail L. en

Grado:

Na

angela L. en

Grado:

The lady that helped me check in was extremely helpful in showing me how everything worked.

Gail L. en

Grado:

Very courteous and helpful.

HAL P. en

Grado:

Stephany is an outstanding leader! ! leader did! - Stefanie is an outstanding leaded!!!

Heather H. en

Grado:

Very helpful staff.

Kenneth K. en

Grado:

Great Facilities but no one ever answers the phone there yet to go through the message center leave a message and have them call you back it’s rude

Connie L. en

Grado:

Thoroughly satisfied with my U-Haul storage experience. The climate-controlled units were well kept and maintained under excellent security measures. The complimentary carts were also of great help.

Brian S. en

Grado:

easy to setup and check in

humaria n. en

Grado:

It is a very slow process to officially rent out a space.

Randy H. en

Grado:

Stephanie and staff are top shelf. Very helpful and friendly. I have recommended their facility to several friends.

Gwendolyn E. en

Grado:

NEED MORE MATRESS ZIPPED QUEEN N KING SIZES.

Mary D. en

Grado:

I'm giving an average ranking because while the facility had plenty of lighting, was clean and secure, the facility was extremely overpriced. The accessibility was good but not for $169/month!

LINCOLN C. en

Grado:

Jenn/Bobby/Stephanie were all wonderful.

Dane J. en

Grado:

My needs were met, though I've never been thrilled with the service level at this location. It's always slow.

Michael H. en

Grado:

Very professional and friendly staff!!!

kathy v. en

Grado:

Very nice female manager and staff working at A2 location.

DONNA R. en

Grado:

I rented a storage unit. When it was time to remove my items from storage I booked a truck weeks in advance. The truck was not suitable and broke down 30 mins into trip.

MIRNA L. en

Grado:

Dear Sir and/or Madam, We do not have a storage facility rating as of yet. We just secured the Storage Locker and we are in the first month special time frame. We also want to see moisture in unit.

Kimberly H. en

Grado:

My experience at UHaul of Ann Arbor was excellent! I stored my belongings in a UBox in between moves. The staff was very helpful and I will definitely be using this UHaul location again!

Parker D. en

Grado:

Great experience, good price for good convenience

Ricky W. en

Grado:

Service was great & unit was clean.

Angela H. en

Grado:

We never had to visit the site. The site called us that our containers had arrived and the moving help that we hired from Uhaul picked them up and delivered them a day early. It was an easy move!

Miriam P. en

Grado:

Move was on time and completed efficiently

Mark S. en

Grado:

N/A :)

JAMES M. en

Grado:

Need more staff to accommodate rush times. Around college move in days for example.

STEPHANIE K. en

Grado:

My Sunday 8/12/18, I was running behind traffic was heavy probably due to Freway closure and I was able to load after the closing time.

DANIELA L. en

Grado:

Great staff. Great service

Anginay J. en

Grado:

I got frustrated because the alarm in my unit kept going off even though I clocked in and out. It was frustrating and no one could fix it. Eventually on my last day there it stopped going off.

YURI O. en

Grado:

The staff at this branch was very friendly and attentive! They answered all my little questions and concerns no matter how silly sounding those were. (It was my first time renting a storage unit.)

Tammey J. en

Grado:

All was fine.

Alexander P. en

Grado:

Boxes expected on June 8 finally arrived on July 11. Apparently the only truck in Michgan broke down twice. IThe unpacking crew had a truck - it broke down twice. I was charged extra for the storage

Elizabeth B. en

Grado:

The staff here are great. Jennifer in particular went out of her way to provide excellent service, keeping me updated, and checking in regularly. Stephanie was really helpful too, a problem-solver!

Amy H. en

Grado:

Met my needs perfectly. Thank you.

MELISSA S. en

Grado:

Staff member did not know how to close out, slowing the process. I moved out 7 days prior to the mo. end & told there was no prorate. Bad business not to refund when I paid a full month in advance.

Arlene S. en

Grado:

I would recommend a ramp for the indoor storage so a person could move the cart up to where the storage unit is. If my son had not been with me, I couldn't have accomplished my task.

Zlato F. en

Grado:

Staff was exceptional in speed and courtesy.

marilynn L. en

Grado:

They were good!

pierre s. en

Grado:

Nice to have it in town.