Customer Reviews for U-Haul Moving & Storage of Ann Arbor

11,036 reviews

3655 S State St   Ann Arbor, MI 48108
(S Of I-94)

(734) 994-1156

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(734) 994-1156

3655 S State St
Ann Arbor, MI 48108
(S Of I-94)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I would like to HIGHLY COMMEND, MATTHEW HIGH, Mgr. at the St. Clair Shores, Michigan located at 24145 Little Mack Ave. if where I have been a good customer there for over 30 years. Matthew is one of the kindest, smart, efficient, most pleasant Managers' of U- Haul that I have had a great experience with and you're very fortunate to have him set an excellent reflection on your company. Great guy to deal with!ðŸ'

SHARON MARIE R. 
Rating:
5.0

Customer did not leave a comment.

ALI A. 
Rating:
5.0

Customer did not leave a comment.

NILS-PONTUS SJUN W. 
Rating:
5.0

Truck had engine issues and I had to return to the store. However they quickly replaced the truck and also issued a $100 credit for my inconvenience. I have used this store multiple times. Most excellent store! Great people.

JOHN THOMAS D. 
Rating:
3.0

We got stuck in a snow storm and it delayed our move, I called to alert this location of the delay (that was completely out of our control) and they were rude about it and had no sympathy, I was really shocked how they handled it. I was then charged for gas even though we filled it up, had to call and they said it was something one of their employees did. I'm glad I caught the mistake but was concerned over how often this happens.

RILEY JAMES E. 
Rating:
5.0

Be more clear on pricing and extra costs.

JAMES JOSEPH T. 
Rating:
5.0

Reid is amazing.

Matthew C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD D. 
Rating:
3.0

I had 2 pods on rent. I took both units off a few days after both were returned to the Madison, TN location on 10/10. Called in spoke with someone. They took 1 unit off rent. Chatted online with someone a week later cause the 2nd pod was still showing on rent. They said they would send an email to the manager. Couple weeks go by and it's still on rent. Chatted with someone again , they said they would send another email. A week ago I received an email about monthly charges. Replied back that this was supposed to have been taken off rent back in October. He replied back that everything was taken care of

Tori K. 
Rating:
2.0

First rental location said they had a trailer but didn't. They changed the reservation who also didn't have the trailer. Ann Arbor state street uhaul was rude and dismissive

PHILLIP DAVID E. 
Rating:
4.0

- Ask staff to wear a mask around masked customers. - Definitive confirmation at trailer yard drop off that the reservation is complete/closed (dropped on Wednesday at 5:15, still no charge/confirmation on Saturday)…yard attendant said “you should be good” - I've rented at this location many times, hours and availability are usually the best…

David V. 
Rating:
5.0

Customer did not leave a comment.

SEAN RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

GARY THOMAS B. 
Rating:
5.0

Everything was great. Truck was ready when I got there and the check out process was quick as well

CLAY DERRICK B. 
Rating:
5.0

Friendly, helpful staff.

DONALD JOHN M. 
Rating:
5.0

Reed at the Ann Arbor state st store went above and beyond to help me. I would definitely go back for a rental needs in the future.

Dawn E.  |  Overall Experience 
Rating:
5.0

No problems. Good experience. Thanks.

JOHN LANCE S. 
Rating:
4.0

they sent me off with a truck showing it had a tire issue, low pressure light was on

CHERIE LYNNE S. 
Rating:
5.0

Customer did not leave a comment.

Jesus N. 
Rating:
5.0

Went very smoothly. I would recommend it to anyone moving their stuff across country. I was very happy with the whole experience from one coast to the other.

Kim S. 
Rating:
4.0

More staff to handle transactions at peak times

JAMES ATHERTON F. 
Rating:
5.0

I arrived as soon as this site opened and the manager was not only very friendly but VERY helpful. He was also very patient when we discovered that my trailer hitch electronics did not work. He quickly helped me secure a van for my moving needs. Rental return was equally efficient. Great experience. Will be back for sure!

Robert T. 
Rating:
4.0

I feel my gas was filled back to 3/4 but was charged for 4 gallons and frankly I will not use UHaul again due to the charge.

RANDY U. 
Rating:
4.0

Customer did not leave a comment.

Donald D.  |  First Impressions 
Rating:
5.0

Transaction was efficient and employees were courteous and helpful.

MICHAEL JAMES L. 
Rating:
3.0

Fix truck alignment, and check the inside of the back is clean.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Linda J. 
Rating:
3.0

trailer had very low pressure in one tire.

Mark R. 
Rating:
5.0

Charged me 30.00 service charge just to put 6 gallons of fuel in the truck. Seems a little excessive but overall I would always choose uhaul and this location for my trucking needs. The prices are considerably more affordable then anyone elses

GENE ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Kenny N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey F. 
Rating:
5.0

Customer did not leave a comment.

WAYNE ARTHUR R. 
Rating:
4.0

It is IMPOSSIBLE to get somebody at this location on the phone.

Michael W. 
Rating:
5.0

All was great!!!

WILLIAM ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

DESIREE D. 
Rating:
5.0

So easy, and quick. This place is perfect

SHAUN MICHAEL W. 
Rating:
3.0

Gas tank was only half full and rear driver side brake light and turn signal didn't work. Lift door in back got stuck

Susan R. 
Rating:
5.0

Very young woman at customer service desk was very professional and polite. Kudos to this young person. Definitely knew her job well. Thank you

JUDY LOREN G. 
Rating:
4.0

Mobile check-in was redundant and clunky, there was no indication of where in the lot the truck was, and after it all I still had to go up to the counter to pick up the key rather than it being ready in the truck. I don't understand the point of a “speedy” mobile check in if I have to re-enter information already provided and still go up to the counter.

Colby C. 
Rating:
3.0

Customer did not leave a comment.

Beth D. 
Rating:
3.0

Guy who checked the truck back in barely talked to me and didn't tell me he charged my card an extra $63. He just checked the truck and told me I was all set. I would've liked to be told what I was being charged for and why.

KARI MICHAEL-STE S. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

No much at all. Everything was nice, clean, quick and efficient! Check-in was equally as smooth. Very good experience!

Keenan T. 
Rating:
5.0

Customer did not leave a comment.

SIVA RAM DATTA B. 
Rating:
5.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Oluwaleke G. 
Rating:
5.0

The staff was very precessional and helpful. The storage unit was clean and very accessible. Trying to close my unit online was a challenge but emailed Reid, the General Manager, and he got it done. I appreciated that. I've had a good experience with UHaul on my move to Ann Arbor from Billings, Montana. UHaul made the move go easily.

Cherie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL GUSTAVE B. 
Rating:
5.0

Customer did not leave a comment.

Alexis N. 
Rating:
5.0

Customer did not leave a comment.

Lara Z. 
Rating:
5.0

Customer did not leave a comment.

Crystal W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN GEOFFREY B. 
Rating:
3.0

(I have pictures to document) The equipment was in poor condition. The yellow marker lights on the LHS was malfunctioning, The tie down D-rings on the rear with "ground" down to the point that the LHS tiedown was not usable. The wheels appeared to have grease or something coming out of them. I was able to complete my task, but this trailer should be serviced and did not have piece of mind during my time using the trailer.

THOMAS OWEN M. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Lara B. 
Rating:
5.0

Customer did not leave a comment.

Thinh V. 
Rating:
5.0

Friendly check in staff

James V. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B A. 
Rating:
3.0

I've always LOVED this location however I did the equipment pickup with the owner who was EXTREMELY rude to me. I was totally EMBARRASSED being forced to have to openly admit that I was homeless, I've never felt to small but in the end the uhaul served it's purpose.

KEENA MARQUETTA- S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH DAVID F. 
Rating:
5.0

Lights not working ...

JUSTIN GORDON S. 
Rating:
5.0

A+ Service. Thanks.

GUY GEORGE Z. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ERLE D. 
Rating:
3.0

The truck we rented was a deathtrap. The brakes were weak and the steering was so loose that we had to turn it a quarter turn to get the truck to drive straight. Consequently, the truck wanted to weave all over the road. I would recommend that UHaul depot because of it's location and the storage unit we had was clean and well-priced.

ARTHUR HAROLD M. 
Rating:
5.0

excellent customer service

Deidra B. 
Rating:
5.0

Customer did not leave a comment.

Byron P. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Our unit was not available and Veronica jumped on getting us room for our stuff at 4:20 on a Sunday! Aaron was helpful as well. Gary went the extra mile and took us personally back to the units. We were on a very tight schedule and we got unloaded (had to go with indoor units, plural) in a very short time and on our way. Customer service at its best. You may want to check the 15ft truck tie rods, etc. as the handling seemed little loose. Keep these people though!! If I could give more stars, I would.

joe g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Nothing. Excellent service for us

Mary T. 
Rating:
5.0

Customer did not leave a comment.

NASER MOHD S. 
Rating:
5.0

Picked up truck and we'll on the road when I received multiple text messages from U-Haul. Reminders, copy of contract, etc.. I ignored. Timing seems odd if you do not want people reading text messages while driving your vehicles.

RICHARD EARL A. 
Rating:
1.0

This was honestly the worst experience I have ever had with Uhaul. The first part of the process was fine... the box was dropped off at my storage facility in Plymouth, MI on time. I then asked Uhaul to store my U-box for a month in MI until I figured out where I needed it sent. A week before I asked it to be shipped anywhere, I got a notification it was shipped to Nashville, TN. Luckily I noticed quickly and was able to stop that shipment before it happened. I then called on Oct. 13 for my U-box to be shipped to Milwaukee, WI (only a 5 hour drive from Plymouth, MI). They told me it would cost $800 to get there on the 24 or I could pay $1400 to get it express shipped and have it there the 19th. I paid extra as I needed to get into my apartment ASAP. On Oct 18, I called and asked what time my box would get delivered. I was THEN notified that it would be delivered to the storage facility in WI on the 19 but wouldn't be delivered to my apartment until the 20 and I had to call the WI facility and schedule a time for it to be delivered. Luckily they were not busy and said I would be first on the list for drop off on the 20 as I was originally told it would be to me on the 19. Unhappy but not a huge deal. I then waited around my apartment all day on the 20 only to find out I had been scheduled for drop off between 1-4 PM. I hired movers to unload my unit and gave them the updated time. 4:30 PM rolls around and my U box still has not been delivered. I had to cancel my movers and the WI facility had closed so I had no answers. I walk outside at 5:00 PM and my ubox is sitting on the side of my parking garage. I never received a call saying it was on the way or that they had dropped it off. Luckily my movers were wonderful and came back the next day, but after pay $1400 and the box coming basically two days later than promised, I can honestly say I will never use this company again. WORST service ever. Use PODS or any other moving company but do not use Uhaul Uboxes if you want your things to you on time.

olivia V. 
Rating:
5.0

We've rented 3 times from here. First 2 were straightforward intown rentals, no issues. 3rd time was a big one-way truck rental. The team here is no-nonsense but they know what they are doing, and will make sure you have what you need. They answered all our questions multiple times ahead of the one-way rental. Day of we were undecided about UHaul's extra insurance charges. they went out of their way to redo our 'dispatch' step to give us more time to decide. Also, we did find an issue with our originally assigned equipment and they immediately assigned us another truck. The next day when we came back for help hitching our car, they were ready right on time and worked with us to get hitched up. Right at the end there was an electrical issue with the equipment. I was worried they'd give up on us since sometimes at other locations they'll be like 'ooops nothing we can do, guess you just have to deal with it.' here about 4 ppl all got involved and they got the electrical issue fixed. They also got us set up with a great mom-and-pop uhaul location to drop off at the end of our trip. Don't be put off by the team's down-to-business demeanor - they will make sure you have what your really need.

DEVNEY ANNE H. 
Rating:
5.0

The online check in process did not work as expected. So, I needed to go inside and work with a rep to get the truck pulled out front. The key to the truck I was going to utilize was also missing from the key depot. I located it on the other reps desk to avoid a lengthy delay. The rep I worked with was great.

RYAN LEWIS P. 
Rating:
5.0

Customer did not leave a comment.

IAN KEITH H. 
Rating:
5.0

Customer did not leave a comment.

norman H. 
Rating:
5.0

Continue to have a great amazing helpful spirit.i was very pleased with the employees

CARLETTA RICHARD C. 
Rating:
5.0

This was the best experience I've ever had renting a vehicle! The staff were friendly and efficient, and the checkout/check-in processes ran super smoothly. Every new employee should get trained at this location! It's the only one we'll use from now on. My only "complaint" is that we had originally planned to do the self pickup but the online process was really complicated and asked for WAAAY too much information (e.g., references, passport). I'm not sure what we would have done if it had been after hours.

ADAM HAVEMANN R. 
Rating:
4.0

Customer did not leave a comment.

JAMES ROBERT T. 
Rating:
4.0

Roll gate on trailer a little stiff, other than that, hookup/dropoff was complete, on time and efficient.

TERENCE IAN F. 
Rating:
5.0

Customer did not leave a comment.

Arthur B. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
3.0

Service was perfect. Due to traffic it is difficult to exit.

MARK DANNER R. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE FRANCE K. 
Rating:
5.0

No improvements needed! Staff was helpful friendly and check in took only minutes. I was not able to use app to check in. It stated my truck was not available and wanted me to be open for a different pick up location so I had to go inside. I was thankful I did once I entered store everyone was so friendly! Good Job U haul!

Tammy S. 
Rating:
5.0

Nothing, it was very smooth.

SCOTT S. 
Rating:
2.0

The trailer did not have properly working lights. We could not drive at night because the running lights didn't work and the trailer looked at though it was an antique. If I were U-haul I would be embarrassed to let any use the trailer we had.

Randall M. 
Rating:
5.0

My experience this time was great. No line at pick up and very efficient check in. Reservation process and online check in was easy.

PATRICK ANDREW T. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Great service

EMILIO ROGERS S. 
Rating:
5.0

Customer did not leave a comment.

Leon J. 
Rating:
3.0

Have the truck reserved available rather than us calling on Saturday morning, having to change both truck size and location. Also we reserved a dolly and it wasn't provided. We were not charged for the dolly but we were also not informed that there wasn't one in the truck. It was pretty frustrating. The staff at pick up and drop off were fantastic.

TIMOTHY WILLIAM V. 
Rating:
4.0

Customer did not leave a comment.

BRYAN ANTHONY S. 
Rating:
2.0

When telling the agent about issues with the truck, the agent pointed out a small sticker on the inside of the truck that states the truck was water resistant not waterproof. Shame on you! Misrepresenting your service and renting a truck in poor condition. All we wanted was more packing materials to repack our things that were wet! Not much to ask for substandard product.

MARK ALAN B. 
Rating:
5.0

Customer did not leave a comment.

Jacob G. 
Rating:
5.0

Thank you for taking care of me. We changed locations but were happy it was still close by our location.

MARY JEAN S. 
Rating:
5.0

It was raining hard and your staff stayed out in the rain to help me with my hook up. Thank them for me please!

Adam I. 
Rating:
5.0

U-Haul is a great place to rent a truck; I've used them several times. The notification service could be improved, because the 6 PM notification never happened for us. We had to contact Dispatch the morning of our rental to find out where to pick up our rental.

Alfred G. 
Rating:
5.0

Customer did not leave a comment.

ELEANOR T. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Scot S. 
Rating:
5.0

Customer did not leave a comment.

Judith B. 
Rating:
5.0

Customer did not leave a comment.

Kevin B.  |  Overall Experience 
Rating:
5.0

The general manager and staff were absolutely amazing.

KYLE B.  |  First Impressions 
Rating:
5.0

Go to this Uhaul only if youre in the are. Perfect customer service from all staff.

james g.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joon Mo K.  |  Overall Experience 
Rating:
4.0

We paid for 24- hour access, but then were unable to access at 10:30 at night. After hours phone number went unanswered. Phone call to customer service didn't show any issues with our account and left it to us to resolve. Thankfully we didn't need after- hour access again, but that is the reason for the slightly lower rating.

ELLEN G.  |  Overall Experience 
Rating:
5.0

It was super busy with scores of students moving in and I was still treated with courtesy and was helped promptly. No problems whatsoever.

tyler o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca H.  |  First Impressions 
Rating:
5.0

super helpful and friendly staff!

Alyssa S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alex Z.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PETER JAMES N.  |  First Impressions 
Rating:
5.0

Coordination failed miserably on the national side. I was told a unit was available by national and I booked it to be told locally No unit was! You must update your national website to be in REAL time! Shame on national U Haul computer system management

Catherine B.  |  First Impressions 
Rating:
2.0

When I arrived my unit had a zip-tie on it and no lock inside, which was the only thing I needed to actually get started. I had to go in the office and ask for one, which makes the online no-contact reservation idea pointless. I was able to figure it out, but the system of arming and disarming alarms at one panel, and opening the building doors at a different panel, was very confusing. I heard one alarm go off while I was moving in, and I'm sure that happens all the time. The unit numbering is also very confusing, and it took me a while to find the correct building (I'm in the 1600s). Going from the 1400s to the 2000s, and having the 1600s out front, makes no sense. Finally, the stairs to the upstairs units have a lip on them that makes it much harder to pull a dolly up them.

Daniel S.  |  Online Move In 
Rating:
5.0

Very helpful.staff. The storage spaces are cleaner than most ER's.

james g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaKeisha C.  |  First Impressions 
Rating:
5.0

The 1-800 needs to give better directions on costs. I experienced additional fees for the truck and storage. Also they had me pick up the truck in Ypsilanti and provided storage in Ann Arbor. I could have picked the truck in Ann Arbor where the storage was.

sue m.  |  First Impressions 
Rating:
5.0

The entire deal excellent job on top of all that Austin showed me so much consideration. Thank's again Austin.

Pamela P.  |  First Impressions 
Rating:
2.0

fast service and good customer service as well...!!

Curtis H.  |  First Impressions 
No reviews have been submitted for this location.

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