Customer Reviews for U-Haul Moving & Storage of Ann Arbor

13,208 comentarios

3655 S State St   Ann Arbor, MI 48108
(S Of I-94)

(734) 994-1156

Ver mapa de la instalación

Horario de oficina

  • Lun.-Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(734) 994-1156

3655 S State St
Ann Arbor, MI 48108
(S Of I-94)

Servicios en esta ubicación:

Horario de oficina

  • Lun.-Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

karen k 
Clasificación:
5.0

Thanks Joey

Mohammad H  |  First Impressions 
Clasificación:
5.0

I can't think of anything to improve. Great experience

Louetta W 
Clasificación:
5.0

El cliente no dejó un comentario.

MANDA S 
Clasificación:
1.0

Make sure you dont send out truck with bad batteries

NICOLAS B 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD O 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet F 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON F 
Clasificación:
3.0

Why do you charge $1 per mile I feel we should at least get the first 20 miles included with the purchase this cost way to much

MELISSA P 
Clasificación:
5.0

Staff (Brandon) was very friendly and helpful. Easy to work with. Would store again at this location if the need ever arises.

shelia h  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C 
Clasificación:
5.0

The general manager is terrific. Very upbeat and efficient. A pleasure to do business with. This is the only rental facility I will ever use again in Ann Arbor area.

daniel c  |  First Impressions 
Clasificación:
5.0

Brandon was exceptionally helpful and accomodating. He went above and beyond to assist with my unique situation and I'm grateful. He runs an excellent business in Ann Arbor. I would recommend this facility to anyone looking for any U-Haul services. Great people who are all very helpful, very clean and organized, and a safe location. Thank you again, Brandon and staff!!! You are forever appreciated.

Kristen F  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SARAH S 
Clasificación:
4.0

Quick and easy return.

SANTINO P 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE U 
Clasificación:
5.0

Friendly staff, things were smooth. Would rent again

GONG H 
Clasificación:
2.0

1) Van was delivered with windshield covered with frozen snow and ice. Wipers were frozen and non operable. No snow/ice brush provided. Had to wait > 20 minutes to run defroster and then clean off the windshield with my hands. Interior cargo mat was wet. 2) The web based check in system errored out and had to restart 4 times. Very difficult to load condition pictures without the system freezing. 3) Stated mileage and fuel level were both incorrect. Was overcharged for mileage but not fuel. Had to return to the store the next day to request a refund. Credit card was refunded 4 days later.

Carel A 
Clasificación:
5.0

Would use again.

BRADLEY J 
Clasificación:
3.0

Didn’t have the size truck I needed at multiple locations, pricing is excessive.

CHRISTOPHER A 
Clasificación:
2.0

- Was late due to pickup not being on time because the equipment they had was not ready and was damaged - this made me late for my next commitment and I was charged a late check-in fee there which exceeded the cost of the U-Haul rental.

JUSTIN K 
Clasificación:
4.0

El cliente no dejó un comentario.

ZACHARY K 
Clasificación:
5.0

Bueno

QUINELL H 
Clasificación:
4.0

I have rented 2 vans from here. One was brand new, the other was old and had a cracked windshield. The price was fair but there were a lot of junk fees added on. This location is convenient to 94 but it's a little hard to get in and out of the parking lot due to the nonstop flow of traffic from the roundabout.

GREG A 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD C 
Clasificación:
5.0

I had to clean the steering wheel due to some sticky debris on the wheel. Other than that, the truck was very clean.

GREGORY P 
Clasificación:
5.0

Very helpful and respectful. Amazed by their service, definitely recommend.

AHMAD S 
Clasificación:
5.0

El cliente no dejó un comentario.

JORDAN M 
Clasificación:
4.0

Friendly and helpful.

CARL J 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD N 
Clasificación:
1.0

Man didn't even hook up the trailer correctly he had everything that was hooked up right but he forgot one hook. The man that put me into the computer was not very friendly at all he hardly talked to me maybe because I'm a female getting a trailer. I told him I only wanted the trailer for a day he charged me for three or four days so I would love my money back for the additional days

CINDY G 
Clasificación:
2.0

Upon inspection of the trailer I found that the interior was dirty with muddy footprints. Okay if hauling junk around, but I was hauling furniture. Totally unacceptable.

KRISTOPHER M 
Clasificación:
5.0

The sliding door was very hard to open and close

DAVID A 
Clasificación:
5.0

Helpful crew. Thanks guys

DANIEL P 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda D  |  Overall Experience 
Clasificación:
5.0

I will recommend this Ann Arbor location to anyone and want to acknowledge their honorable community service!!

BLANE A 
Clasificación:
5.0

Have the equipment I needed but the 10footer was alright not as good fuel wise though

KURT F 
Clasificación:
3.0

The fence next to my unit was opened and there was evidence of people coming and going through the fence and staying near the picnic tables. There was trash near the picnic tables but that's another property.

Michael D  |  Overall Experience 
Clasificación:
4.0

Brandon was great to deal with and valued my business.

JACK G 
Clasificación:
2.0

Trailer was dirty inside, we had to buy a tarp to put our furniture in it. Looks as if the previous renter hauled dirt with it and left it muddy.

Michael B 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE M 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C 
Clasificación:
3.0

Error was made in calculating the mileage. Customer service was helpful in resolving the error and over charge.

Jeri L 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK J 
Clasificación:
5.0

Brandon and Stan were top notch

THOMAS C 
Clasificación:
5.0

El cliente no dejó un comentario.

HERSHEL E 
Clasificación:
4.0

Erick Jean-Louis at the Redford location on Friday Inkster was kind, generous, and helped in securing the reservation at the Ann Arbor location. I am grateful for his assistance. The gentlemen at Ann Arbor were also helpful and nice.

SHYLYNN L 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE W 
Clasificación:
1.0

To begin with, they added the "Safemove" insurance without asking. The after hours return process is a hassle. The van had damages in the door and it was difficult to open them. It also had the Park brake release handle all messed up.

EDUARDO A 
Clasificación:
5.0

Great crew in Ann Arbor.

MICHAEL K 
Clasificación:
4.0

The equipment lights were not functioning at all & I found out last day of rental.

MUHAMMAD L 
Clasificación:
5.0

All the staff were pleasant. The service was quick and very professional.

ADAEZE O 
Clasificación:
3.0

El cliente no dejó un comentario.

DWAYNE L 
Clasificación:
5.0

El cliente no dejó un comentario.

IVAN W 
Clasificación:
3.0

Main door to get to my unit always seemed to be locked, so I always had to use the little door to get my stuff in and out!

Cory M  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES G 
Clasificación:
5.0

I was a little hesitant to rent a van for my business on short notice but everything went smoothly - ready same day, well-running clean vehicle and a reasonable price.

MICHAEL A 
Clasificación:
5.0

El cliente no dejó un comentario.

IVAN W 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDY L 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER D 
Clasificación:
5.0

The owner and his team are good and fair people.

DAVID S 
Clasificación:
3.0

Very slow service, waited about 45min to be helped, but overall good service.

KUMAIL A 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY R 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory L  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey L 
Clasificación:
5.0

This is my favorite location. I've moved in and around Ann Arbor 22 times the last 14 years and I've only not come here due to my own lack of planning. Brandon, the owner, is the absolute best! Thank you for running a great business!

VERONICA S 
Clasificación:
5.0

The staff was excellent and efficient. It was a great experience!

ERIC H 
Clasificación:
5.0

Thanks so much! 40 children will have gifts this holiday season now that they've been delivered via U-Haul van. Friends of the Ann Arbor Library Book Stores need medium sized boxes to move donated books to their book stores. It would be a tax write off if you provided them with some boxes! Rachel, who manages the volunteers and book shops is the best contact person. faadldirector@gmail.com

Ilene B 
Clasificación:
4.0

Your tech guy helped find my lost wallet! Made my day-week-month-year!

MARTIN E 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL N 
Clasificación:
5.0

El cliente no dejó un comentario.

timothy m  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Drew O  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS J 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL T 
Clasificación:
4.0

I needed to call the store I picked up place. It was painful. Give me a direct line. It wasn't like I was gonna tell my life story.

Christine S 
Clasificación:
5.0

El cliente no dejó un comentario.

MERLE L 
Clasificación:
5.0

They made everything very easy from check-out to check-in for my truck…good people working there!

Edwin V 
Clasificación:
5.0

You guys are always great, I tell everyone that you do excellent work...thank you...Paul

PAUL C 
Clasificación:
5.0

The whole transaction was smooth and seamless. No issues to report

KIP C 
Clasificación:
4.0

The equipment was good, but you could be more transparent with your pricing. 19.95 was about one third of the actual cost.

GREG A 
Clasificación:
4.0

El cliente no dejó un comentario.

CARL J 
Clasificación:
5.0

This is a great business. The yard staff is always very helpfull and easy to work with.

SCOTT A 
Clasificación:
5.0

Brandon is great, always appreciate his help

STEPHEN A 
Clasificación:
3.0

El cliente no dejó un comentario.

LEE H 
Clasificación:
5.0

Quick service and the enclosed trailer was perfect for our needs.

ALAN E 
Clasificación:
2.0

Customer representatives did not seem very helpful or guve you clear directions on procedures or process. Also the uhaul app did not function correctly.

Micah A 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA B 
Clasificación:
5.0

Keep the friendly staff (like Dale) greeting people outside.

TODD W 
Clasificación:
5.0

I got my truck quick.

MICHAEL A 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S 
Clasificación:
4.0

El cliente no dejó un comentario.

Cory M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M 
Clasificación:
5.0

El cliente no dejó un comentario.

Li J 
Clasificación:
5.0

El cliente no dejó un comentario.

CORY D 
Clasificación:
5.0

Staff was so kind and helpful!!!! I couldn’t have asked for a better experience!

montana r  |  First Impressions 
Clasificación:
5.0

Misplaced my wallet and they returned it.

JEFFERY K 
Clasificación:
5.0

very well done

WILLIAM C 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard S 
Clasificación:
3.0

wait was very, very long. information was very inaccurate initially and was a struggle but in the end it turned out. I needed it done and was able to accomplish my task but some of the experience was dreadful . I have had better experiences at other uhaul locations. It is a big store with many services but the staff is not the greatest. The person who checked me back in was great.

BONNIE B 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN N 
Clasificación:
5.0

Too expensive, all of the fees are just maddening, won’t use again

ROBERT A 
Clasificación:
3.0

I had the worst trailer I've ever had from U-haul this time. It wouldn't go up, the blinkers wouldn't work, and the guy who was adjusting the blinkers said- "It's okay, it's daytime." He had no idea how to fix it and no idea who to ask.

JENNIFER W 
Clasificación:
3.0

one truck the vehicle heat didn't work, one truck the air conditioning didn't, along with low tire press which was 20 psi lower than others

PETER J 
Clasificación:
4.0

The truck was in rough shape but it ran and got the job done. I would recommend the location to a friend because of the proximity of the store and ease of renting.

SUSAN M 
Clasificación:
2.0

El cliente no dejó un comentario.

ANNA C 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter W 
Clasificación:
4.0

El cliente no dejó un comentario.

ALI H 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher A 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S 
Clasificación:
5.0

I use you frequently and the staff have been absolutely fantastic. I must say the young man on duty at 7 on November 2 was rude and ridiculous. I have never had an unfriendly interaction until this kid. One last time, the staff are friendly helpful and energetic. Gracias

GLENN A 
Clasificación:
4.0

The truck was clearly old. It had no sun visor on the driver side and the driver door seal was poor leading to a loud noise when driving causing ear pain. It met its purpose for short hauling, but, was not in average, let alone ideal condition.

KARL J 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN Z 
Clasificación:
5.0

The staff and facilities at the State St, Ann Arbor location are fantastic and super helpful. Very happy with your services!

Lisa R  |  First Impressions 
Clasificación:
5.0

GM is very helpful. Everyone is kind and very helpful.

Venkatesan D  |  Overall Experience 
Clasificación:
5.0

Brandon was great and very helpful

MIchael C  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Trudi M  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lateesha D  |  Overall Experience 
Clasificación:
5.0

The staff was super helpful and went above and beyond to assist customers.

Nahomi G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sung K  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff S  |  Overall Experience 
Clasificación:
3.0

Access to the room was a bit difficult and dangerous.

Douglas B  |  First Impressions 
Clasificación:
5.0

Excellent service, convenient. Will use in the future and recommend to others Hope all U-Haul storage establishments are as good as this location.

geoff h  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B  |  Overall Experience 
Clasificación:
5.0

I appreciate the fact that Brandon(manager) was very helpful with making a bad start end great. Thank you so much

Vitino M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA D  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDALL R  |  Overall Experience 
Clasificación:
5.0

My girlfriend recommended storage for my books. It worked out well until I bought a house and garage.

Duane H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danette S  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick T  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danette S  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerri W  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerri W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff S  |  First Impressions 
Clasificación:
5.0

Very friendly and very easy to work with obtaining moving truck and storge facility. :)

Christian W  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin T  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly!

Sven R  |  First Impressions 
Clasificación:
5.0

All folks at this location were professional.

Richard E  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY D  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marty S  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

QUINTEL K  |  Overall Experience 
Clasificación:
5.0

Asst. Manager Prince was so helpful and went beyond his duties to make sure that we understood everything with the rental and return. He was so friendly and great!

Doreen K  |  Overall Experience 
Clasificación:
5.0

Brandon gave us excellent service!!

Clare B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marty S  |  First Impressions 
Clasificación:
5.0

I'd like to thank all the Men at Uhaul on State Street! They all had a piece in helping me as a team In which I loved. Id like to specifically shout out Michael B, Jason, and the assistant Manager. I also was in contact with Drew the manager who was very professional and patient with me. I'd like to say thank you so much! My favorite Uhaul store. Everyone was absolutely Amazing!

Inida B  |  First Impressions 
Clasificación:
4.0

Had too much equipment by my unit but other than that it was a good experience.

Devan U  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

nina b  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan H  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

juan m  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tatianna F  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky W  |  Overall Experience 
Clasificación:
5.0

The only issue I had was opening and closing the door on the unit. Whenever I could not open or close the door the staff was always willing to help.

Jeanmarie M  |  Overall Experience 
Clasificación:
5.0

Very clean and maintained for my belonging safe environment. The employees were excellent and went above and beyond to ask if I needed help and I would like to say thank u and I had an excellent experience.

Tiffiany C  |  Overall Experience 
Clasificación:
5.0

The team was great and very accommodating! We appreciate all the help!

Heather K  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah M  |  Overall Experience 
Clasificación:
5.0

Thank you for all your help..God bless you and your families.merry Christmas...ach

amanda h  |  Overall Experience 
Clasificación:
5.0

They guys working were very kind, and helpful and accommodating as after beginning my moving into the unit I quickly discovered I would not be able to fit the one I had gotten and so they were kind about moving me to another unit without anything but the friendly and patience from the start and even provided me with how to switch my trailer rental return to their location which was my storage's location vs goin 30 minutes to the other town.!!! These guys provided a genuine environment of ease durning what can be an excessively stressful experience.. as mine was :-) Great staff and well maintained location

Crystal M  |  First Impressions 
Clasificación:
5.0

The young man who waited on me took the time to illiterate how much space was available and how to use my key card. His name was prince Robert at state st in ann arbor.

CAROLYN C  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Oumou D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Layondia B  |  Overall Experience 
Clasificación:
4.0

This date is the only time I moved items into #1201; am pretty sure it was as my house was foreclosed on while I had just started the Travel Nurse chapter of my 38 year long RN career, 2010 or 2011... I was working in either Mayland or California& my 1st & 2nd & 3rd daughters did the moving, for me & it was opened by my #2 daughter, who remains my secondary/backup person; as now, relisted for #1201. My VIP CERTIFICATE is assisting the rental fees for the 1 month fee waived [Thank you much!], & my details were entered into the computer system just 11.01.2023, by Brandon, AA, MI manager, once he thoroughly explained the U-Haul error.

NANCY K  |  First Impressions 
Clasificación:
5.0

Extremely accomodating and helpful. Would recommend this Uhaul location to anyone. I had an unexpected change with my move and Brandon went above and beyond to help me out. I am grateful for his help.

Kristen F  |  First Impressions 
Clasificación:
5.0

Staff is amazing, as always.

Arthur T  |  Online Move In 
Clasificación:
5.0

Staff has always been extremely helpful when I used U-Haul.

Arthur T  |  Overall Experience 
Clasificación:
5.0

Brandon mgr great

Phillip F  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin T  |  Online Move In 
Clasificación:
5.0

Incredibly helpful and friendly staff. Thank you!

JOSHUAM R  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ollie H  |  Overall Experience 
Clasificación:
5.0

The two gentlemen who helped us with out move-in and truck return was extremely helpful and patient. We had several questions that he answered thoroughly, and they made the entire process easy and stress-free. ¡Gracias!

JOSHUAM R  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia M  |  Overall Experience 
Clasificación:
5.0

Although it was a very short term, but was impressed for the two months. Thank you and keep up the good work.

kofi g  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

james p  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JADE R  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward B  |  First Impressions 
Clasificación:
5.0

Great place

robert g  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DENNIS D  |  Overall Experience 
Clasificación:
4.0

The response time is long after I submitted a move out request online. I understood that summer is busy but having to call more than 5 times and not able to get responses from the facility is frustrating. Nevertheless, manager is polite and efficient once we got in contact. It would be good to have an estimate response time and update before having time to resolve the issue

Shih-Chi L  |  Overall Experience 
Clasificación:
5.0

N/C

Armani D  |  Overall Experience 
Clasificación:
4.0

Everything about our storage unit move in and trailer rental was very good. Only issue is the waiting in line, which was ridiculously long - like almost an hour.

Gregory L  |  First Impressions 
Clasificación:
1.0

This was the absolute worst Uhaul experience I have ever had. 1. There was only one person processing customers at a time when there were several customers in line. With about five customers in line ahead of me to begin, it took an hour to be served. There were several other Uhaul employees just standing around waiting to be told to fetch something or run errands. But only one person was at the computer processing customers on a Friday morning/afternoon. 2. The one person at the computer processing customers kept breaking away from his job to text message someone and take personal phone calls which made the wait unnecessarily even longer. After each time he finished with his cellphone, it took him a minute to figure out where he was and what he was supposed to be doing on the computer. 3. When it was my turn in line, he assigned me a unit (1127, I think). When I went out to the unit, it already had a chrome lock on it. It was already occupied. I went back inside and waited 20 minutes for him to finish with a customer. 4. When it was my turn again, he searched on the computer then told me he doesn't have any units. I told him that I had a reservation and asked how can they not have any units if I have a reservation. He then told me that they were over-sold and that since my reservation was free that I don't have a unit. My mind was absolutely blown. I told him that doesn't make any sense at all. I said that the Uhaul website offered me a free month's rental on a confirmed reservation for a unit. I told him that the Uhaul website didn't say anything about being oversold or that my reservation was pending or on standby for a unit to come available. I told him that the Uhaul website didn't say that if I accept the free month's rental that I would be put on standby instead of having a confirmed reservation for an existing unit. I told him that this was extremely bad business. 5. I asked him to cancel my reservation. He told me he already did. I have had a long-standing relationship with Uhaul at other locations around the country. This, by far, was the absolute worst. It was embarrassing. I'll let you guys do the analysis of my review and try to sort out how to resolve your own issues. Fortunately, there were other storage companies with available space on short notice without a reservation. I went with Cube Smart down the street. Their prices were reasonable, and their staff was extremely helpful. Thank you for allowing me to submit a review and report of what happened last week. I will be submitting a similar review on Google and other related websites. Sincerely, J. Reeves

Joseph R  |  Overall Experience 
Clasificación:
1.0

This was the absolute worst Uhaul experience I have ever had. 1. There was only one person processing customers at a time when there were several customers in line. With about five customers in line ahead of me to begin, it took an hour to be served. There were several other Uhaul employees just standing around waiting to be told to fetch something or run errands. But only one person was at the computer processing customers on a Friday morning/afternoon. 2. The one person at the computer processing customers kept breaking away from his job to text message someone and take personal phone calls which made the wait unnecessarily even longer. After each time he finished with his cellphone, it took him a minute to figure out where he was and what he was supposed to be doing on the computer. 3. When it was my turn in line, he assigned me a unit (1127, I think). When I went out to the unit, it already had a chrome lock on it. It was already occupied. I went back inside and waited 20 minutes for him to finish with a customer. 4. When it was my turn again, he searched on the computer then told me he doesn't have any units. I told him that I had a reservation and asked how can they not have any units if I have a reservation. He then told me that they were over-sold and that since my reservation was free that I don't have a unit. My mind was absolutely blown. I told him that doesn't make any sense at all. I said that the Uhaul website offered me a free month's rental on a confirmed reservation for a unit. I told him that the Uhaul website didn't say anything about being oversold or that my reservation was pending or on standby for a unit to come available. I told him that the Uhaul website didn't say that if I accept the free month's rental that I would be put on standby instead of having a confirmed reservation for an existing unit. I told him that this was extremely bad business. 5. I asked him to cancel my reservation. He told me he already did. I have had a long-standing relationship with Uhaul at other locations around the country. This, by far, was the absolute worst. It was embarrassing. I'll let you guys do the analysis of my review and try to sort out how to resolve your own issues. Fortunately, there were other storage companies with available space on short notice without a reservation. I went with Cube Smart down the street. Their prices were reasonable, and their staff was extremely helpful. Thank you for allowing me to submit a review and report of what happened last week. Sincerely, J. Reeves

Joseph R  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John T  |  Overall Experience 
Clasificación:
5.0

My only complaint is the weather stripping at the bottom of the door was cracked and rotted. Thus, allowing dirt and debris to come into my unit.

Eric A  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric A  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JEANETTE F  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON H  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Hannah S  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

salam r  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Salam R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shelley r  |  Online Move In 
Clasificación:
5.0

Great place

robert g  |  Overall Experience 
Clasificación:
5.0

Brandon Mallory goes the extra mile to help in every way he can, Always has a smile, he really cares about this location. Sincerely, Frank Bartson

Frank B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kentrell O  |  First Impressions 
Clasificación:
5.0

Awesome service will recommend to everyone.

Tonna C  |  Overall Experience 
Clasificación:
4.0

The stuff is efficient helpful nothing to complain about it I would recommend it

Maria E  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

david s  |  Overall Experience 
Clasificación:
2.0

My experience with U-Haul was horrible it was far beyond less than any expectation I would have for a company of U-Haul size we were given the wrong destination to begin with before we even left with the vehicle I called and had that corrected as well as the storage unit location corrected yet later that night when we showed up to put our items in the unit and return the truck we were not able to as the place we were sent was closed after we were told we could access to a certain time after all of this we continued to have issues with U-Haul and called them countless times three days straight and finally talk to somebody it looked at the computer fine to look at the surrounding cities to see if there was any storage available since storage was not originally set up like we were told it was

Kristin K  |  First Impressions 
Clasificación:
1.0

Extremely unprofessional staff who told me he only cares about his children and could care less about me as a customer. If I wrote down all of the disgusting comments he told me, I'd be typing for hours. Horrible, disgusting storage facility and when I'd tell people, who had storages elsewhere, about the price and the service, and the comments I was told, they'd laugh in shock and talk about how their storage facility manager/owner treated them like a friend with respect. Uhaul is a disgusting, disrespectful and deplorable place to rent from.

james h  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ankie s  |  Overall Experience 
Clasificación:
5.0

This location has been great all during our move. The staff went out their way to make the whole move as easy as it possibly could have.

Timothy M  |  Overall Experience 
Clasificación:
5.0

Served by some great and helping staff

PEIHUA G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne V  |  Overall Experience 
Clasificación:
5.0

The manager was helpful and courteous.

Peter G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

william v  |  First Impressions 
Clasificación:
5.0

Veronica and Gary were exceedingly helpful and friendly in helping me get the right storage unit when I came in from out of town. There was a very challenging customer before me as well and they handled the situation as well as anyone could. It forced them to stay late to help me, and they deserve to be praised for how well they helped me.

Mitchell K  |  First Impressions 
Clasificación:
5.0

I am very happy about the unit. If I need one in the future, I will use UHaul unit again.

Siyuan J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Derrick R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Airy G  |  Overall Experience 
Clasificación:
5.0

helped us out with everything we needed. They were super busy and still found the time to help me and my family

Flamur K  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKEL A  |  Overall Experience 
Clasificación:
5.0

We only needed the unit for 3 weeks but the whole rental process was very easy! We will use again if needed.

Amanda M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sungtae K  |  Overall Experience 
Clasificación: