Customer Reviews for U-Haul Moving & Storage of Ann Arbor

11,736 comentarios

3655 S State St   Ann Arbor, MI 48108
(S Of I-94)

(734) 994-1156

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(734) 994-1156

3655 S State St
Ann Arbor, MI 48108
(S Of I-94)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

erick P. 
Clasificación:
5.0

Great job just wish I could make appointments Dropping off your cat for a day vs 2-1/2 hour appointment make it hard to plan we live about 35-45 minutes away

Richard H. 
Clasificación:
5.0

Fill up the U-Haul atleast to half before you give it out

Antoine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
1.0

This is the second time I've rented a U-Haul in as many months to move from state to state and each time when I arrange a pick up online at a specific location, I get to the location requested and I'm told that the equipment I rented is “not at this location. I don't know why the site lets you request it here.” Seemingly, as U-Haul operates equipment with internal combustion engines and wheels, it would be assumed that the vehicles can be moved to the locations of initial request, or if they can't due to staffing or what have you, the LEAST that could be done would be to update the site to reflect what equipment is available to the customer. I rented a pick up truck this time around and when I showed up, I saw there was one parked out back. The front desk person didn't even offer to help or any sort of solution, he just told me to go elsewhere and wiped his hands of the situation. When I got to the second location, more than 10 miles away from the initially requested location, I arrived at my requested time of pick up at 2:30 pm and the front desk attendant said “lucky you” when I said I was there picking up the truck. In addition to that, instead of having the truck cleaned before I arrived, they decided to clean it after I arrived, cutting into my bought time. I showed up and both people behind the front desk were sitting down, why weren't they cleaning the truck before I arrived to have it ready when I showed up? There was no one else at that location waiting to be helped. It was a ghost town. When I returned, no one was outside to greet me with the truck so I went inside and the front desk attendant just said “you have to go outside to return it” and burped loudly as I walked away as he radioed someone to come meet me. Overall a really excellent experience. Definitely a well run operation that any business can be proud of. As a customer you get a feel that once your money is spent, they really don't give a shit. The only reason I use this service is because it's cheapest and you get what you pay for from start to finish.

Sean S. 
Clasificación:
5.0

Trailer had a vibration between 45-55, and intermittently I got a RR stop/turn lamp out signal message. Only duplicated it once visually. Looks like a bad connection. I reported both to the staff. Otherwise the trailer did the job I rented it for. I think I got my $ worth.

Kristen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori B. 
Clasificación:
5.0

Great experience.

Norman Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
2.0

Charged $80 for I don't know what. When pulling up none of the workers helped.

Greyson P. 
Clasificación:
5.0

Brandon took time to make sure I had the properly sized vehicle for a pickup today. I was very happy with the van and the smooth, quiet ride. I was driving to a sketchy neighborhood and Brandon gave me his card with the assurance that he would be available should anything go awry, which it didn't. This is my 3rd vehicle rental from Brandon's store and I'll be back to rent from his store again.

Karen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy B. 
Clasificación:
2.0

The windshield wipers sucked. We had to drive from Ann Arbor, MI to Columbus, OH after it snowed in 15 F weather. We had to stop very often to clean off the windshield so we could see where we were driving. Very unsafe. Maintenance of this truck was not maintained.

Christopher H. 
Clasificación:
5.0

Brandon, was both helpful and professional, gave us a really nice clean 10' truck too! This will be our rental spot for sure.

Phillip K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marques M. 
Clasificación:
5.0

The checkout procees was long and cumbersome. The person wasn't very knowledgeable.

Ed L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Maria M. 
Clasificación:
5.0

There was a bit of an odor in the vehicle, otherwise everything was great.

Brad K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alec H. 
Clasificación:
2.0

The price I was quoted after returning the van I rented was substantially less than what was charged to my credit card. At the time of check-out, I said 'yes' when asked if I would like an itemized statement emailed to me. I never received the email. When I called to discus the charge to my credit card, the agent couldn't find my reservation. The agent offered to call me back with the relevant information, but this never happened either. Overall, I was disappointed in the service from this store.

Peter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tameka L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RobertC H. 
Clasificación:
5.0

El cliente no dejó un comentario.

kafi L. 
Clasificación:
5.0

Always a good experience there.

Patricia B. 
Clasificación:
4.0

The night time return barcode scan did not work on the site. Very frustrating. My phone could scan the barcode using a standard barcode reader (so the code was fine) but the online app could not. I tried several times. I just put my key in slot after trying several times. Another person was returning their truck also had the same problem.

Douglas M. 
Clasificación:
1.0

Extremely unprofessional staff who told me he only cares about his children and could care less about me as a customer. If I wrote down all of the disgusting comments he told me, I'd be typing for hours. Horrible, disgusting storage facility and when I'd tell people, who had storages elsewhere, about the price and the service, and the comments I was told, they'd laugh in shock and talk about how their storage facility manager/owner treated them like a friend with respect. Uhaul is a disgusting, disrespectful and deplorable place to rent from.

james h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matija P. 
Clasificación:
2.0

The inside of my car had a very heavy gasoline smell and a scratch on the back bumper after the installation of my hitch. I called the U-haul location's phone number twice and was connected to a central U-haul number. I provided the representative with my complaint during each call and was told that I would be contacted by the manager to resolve my concerns. I NEVER received a call from the manager or any follow-up after my complaints. Very disappointing!!!

Nicole H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY F. 
Clasificación:
5.0

Brandon and his team have always treated me right. I have been using the State Street U-Haul for several months (been moving). They do a great job.

Matthew T. 
Clasificación:
5.0

Very nice female customer service

Arthur B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott A. 
Clasificación:
5.0

They gave me a very good deal. I booked a truck with Budget two weeks in advance. When I went to get that, they said they do not have trucks. I went to two more Budget locations, and they refused to give me a truck since I did not book with those locations. Then I came to this U-Haul location at 6pm, and they gave me a truck at a very good price. It was a long-distance move and they gave me enough free miles so that I can bring the truck back to the same location and still classified it as long-distance.

DHAMMIKA SARATH W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ankie s.  |  Overall Experience 
Clasificación:
5.0

There was a signifcant splat of red colored stain on the inside-front of the trailer. It looked like blood. This should have been cleaned or atleast wiped down.

Phil R. 
Clasificación:
5.0

I picked up the truck yesterday, 10/30/2022, and the staff was excellent. Very courteous and helpful. Will use again in the future.

martin H. 
Clasificación:
4.0

Staff was SUPER nice and helpful. Loved the service. Thanks!

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Davidcharles G. 
Clasificación:
5.0

You have to open time the work store.Because I am waiting to you.you were came to your office late so next time I hope improve.

KIDANE KEHASE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith P. 
Clasificación:
5.0

This location has been great all during our move. The staff went out their way to make the whole move as easy as it possibly could have.

Timothy M.  |  Overall Experience 
Clasificación:
5.0

Served by some great and helping staff

PEIHUA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Faith J. 
Clasificación:
1.0

An employee gave our vehicle to someone else just before we arrived. They were trying to not update our truck number and give us a new truck instead without changing truck ID number, which would've left us uninsured on the new truck, insuring another driver that we do not know. We paid for both safemove and safe ride. We had to wait 30 minutes to get it resolved and push to get the correct truck ID number in our name. I usually love U-haul self check in and it's very organized, but there was a lot of carelessness and disorganization at this location.

Nathaniel W. 
Clasificación:
5.0

The website kept hanging up, but the people were great and fixed issues the website caused.

Ralph K. 
Clasificación:
3.0

When a customer has what feels like an appt., why are things not ready to go when said customer arrives on time.

Rex D. 
Clasificación:
5.0

Great service and easy pick up and drop off.

Jody H. 
Clasificación:
3.0

El cliente no dejó un comentario.

eugene F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

No way to improve. Top notch experience. Thanks

Karen N. 
Clasificación:
1.0

Fluctuating gas meter, was likely overcharged for gas. I spent $80 just in gas to be charged $40 more

Melisande P. 
Clasificación:
5.0

The digital check-in was a disaster (why did it want my driver's licence photos twice?). Only the guys who work at the Ann Arbor storage location saved my experience. They were all incredibly helpful, friendly, and professional.

Doug H. 
Clasificación:
4.0

Very easy return process, simple! Thank you!

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBBIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne V.  |  Overall Experience 
Clasificación:
1.0

Appointment location had no one to install, referred to another that needed to wait another day and then not done when said, and tried to charge me more than $100 then the first location. Nonsense and poor services, they dont care n

Keith B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore T. 
Clasificación:
5.0

There was a bald/flat spot on one of the tires on the tow dolly I rented. It created a bad vibration and rattling while empty. I didn't notice the cause of the vibration until I was a couple hundred miles away. Once I loaded the vehicle on the dolly it was ok. Luckily the tire made the entire trip without giving any problems.

Rick W. 
Clasificación:
5.0

The cost. I used a 26 footer for less than 12 hrs and paid $ 199 dollars thats very high. Rachel was very nice and easy to talk to. The truck I used the front-end pulled to the right not a little a lot.

Pride D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
2.0

Had to wait over 10 minutes to return equipment, no one came out to meet me.

Samantha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

The last time that I rented a U-Haul was in 2018, I don't know who has changed since then but I can tell that the shop is run much more professionally, it is much cleaner, and the people that I interacted with were pleasant, knowledgeable, quick to do their job, friendly, And I would not hesitate for a second to recommend this particular U-Haul location to anyone who needed to rent or store. In the past I've picked this location because it was the closest to my house, in the future I will choose this location because it is the best choice, period. U-Haul as a company should be happy that her location like this exist to represent them in such a professional manner.

David O. 
Clasificación:
5.0

Very efficient and communication was top notch!

Logan B. 
Clasificación:
3.0

There was a tire that I questioned upon pick up of the trailer of which the manager stated that it had good tread and should be OK. A friend that was helping me load my car onto the trailer felt that a belt in the tire had broke and would be risky to use. The pick up location put a new tire/wheel on the trailer quickly upon calling the manager and was very nice about it, however the incident cost me an hour late in the afternoon that I wanted to be travelling. I'd recommend that a better inspection be made next time. There were three fairly new tires on this trailer, but the tire with the issue was clearly different and older looking than the others.

Steven K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia H. 
Clasificación:
5.0

The manager was helpful and courteous.

Peter G.  |  Overall Experience 
Clasificación:
5.0

Great experience all around. Thank you.

Toni G. 
Clasificación:
2.0

Hitch installation is okay but some trim parts in the trunk were not reinstalled correctly. The manager tried to charge me an additional $56 for installation since it took longer to install than estimated because "it's a Cadillac". I don't trust taking it back to fix the trim piece after that so I will try to fix it myself.

Aaron C. 
Clasificación:
5.0

Zach was a very professional young man he deserves a raise!

Bonnita B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sierra I. 
Clasificación:
5.0

Provide a better waiting area

Robert L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rickylynn Y. 
Clasificación:
5.0

Even though it took several visits, the team was committed to our full satisfaction with the third party hitch install.

matthew G. 
Clasificación:
1.0

El cliente no dejó un comentario.

alyson J. 
Clasificación:
3.0

The plug is too close to the hitch receiver resulting in difficulty placing pin and cotter pin. I need to schedule with U Haul to move plug. It's almost unusable.

Timothy V. 
Clasificación:
5.0

Great customer service by everyone I came in contact with

Adam M. 
Clasificación:
1.0

Was never able to give me an estimate of when my vehicle would be ready.

Kent C. 
Clasificación:
3.0

I had a 10 am appointment, arrived at 9:55 and had to wait in line for 20 minutes to drop my car off to have a hitch attached.

anne B. 
Clasificación:
1.0

Communication is absolutely terrible. They don't acknowledge their appointment windows. Work for my 10:00 am appt didn't start until around 2:00 pm. Customers wait forever, frustrated and angry. At times, no one is in the store and there is a line of customers. Some customers escalated to the manager. He's a manipulative prick. Actually yelled at a guy just for complaining about the poor service. I would never ever go there again. Place should be shut down!! Seriously! Cannot believe this place is associated with UHAUL. Used to have more respect for that brand. Not any more. Only good news is that they installed the hitch correctly and without damage to my vehicle. Thank god for that.

chris D. 
Clasificación:
3.0

I would recommend the people there, and I would recommend them for trailer hitch installation. 10/10. HOWEVER, you should have some chair and most of all, you should not offer to install bike racks because they were installed incorrectly in multiple ways, and I had to reassemble it myself when I discovered it was unusable... The people were very friendly and professional though, this just probably shouldn't be a service offered.

Molly S. 
Clasificación:
5.0

Really easy experience, the guys were super friendly, the van rode really nice and was really well priced. For in-town moving, it's such an easy and accessible option!

Vanessa N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanju A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLIEPEDE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian P. 
Clasificación:
3.0

Truck delivered with ABS light on, one non-marked pre-existing scrape and the tow dolly wasn't checked out to me. I got a call the next morning asking if I was going to pick up the tow dolly that I already had.

Thayne H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Howard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clare S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeJuan M. 
Clasificación:
5.0

Excellent service and precessional manner friendly !

Fong W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey E. 
Clasificación:
5.0

El cliente no dejó un comentario.

william v.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Hongyu L. 
Clasificación:
5.0

Veronica and Gary were exceedingly helpful and friendly in helping me get the right storage unit when I came in from out of town. There was a very challenging customer before me as well and they handled the situation as well as anyone could. It forced them to stay late to help me, and they deserve to be praised for how well they helped me.

Mitchell K.  |  First Impressions 
Clasificación:
4.0

Personnel disconnected the trailer I rented and let it roll freely until it hit the other trailers in the lot and stopped. I had been walking around it to take photos of it's condition and had to step out of the way. I wasn't warned that this was going to happen. Dangerous and destructive.

Timothy S. 
Clasificación:
5.0

I am very happy about the unit. If I need one in the future, I will use UHaul unit again.

Siyuan J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Derrick R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Airy G.  |  Overall Experience 
Clasificación:
5.0

helped us out with everything we needed. They were super busy and still found the time to help me and my family

Flamur K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKEL ANWUAN C.  |  Overall Experience 
Clasificación:
5.0

We only needed the unit for 3 weeks but the whole rental process was very easy! We will use again if needed.

Amanda M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sungtae K.  |  Overall Experience 
Clasificación:
5.0

Everyone is very nice

LOUEVA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laqueeta C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

sue m.  |  Overall Experience 
Clasificación:
2.0

Long service times, didn’t matter that I returned the truck a day early, and was overcharged for gas.

Jeff B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yining W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Airy G.  |  First Impressions 
Clasificación:
2.0

Staff was not able to fix security issues and very rude when it came to calling an trying to solve problems.

ASHLEY R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SIVELLE MOORE G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTHONY DESHAWN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elgin B.  |  Overall Experience 
Clasificación:
4.0

Storage was great and what I paid for. I was disappointed about the price hike toward the end of my lease but like everything else I expected it. Only issue was trying to contact the office to end my storage lease. I submitted an online form and tried contacting the office for two weeks before I just went in person to ensure it was closed. The phone systems rerouted to a general line and never went directly to the store.

BURNELL S.  |  Overall Experience 
Clasificación:
5.0

The experience was a blessing to me, thank God!😇

reginald w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariah L.  |  Overall Experience 
Clasificación:
2.0

Wasn't told anything about the limited hours. Wasn't told about not having many units available. I wasn't satisfied and most likely won't be using U-Haul in the future.

Bradford S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela P.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

DEVAUGHNLEE R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennie S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Omahr G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan H.  |  Overall Experience 
Clasificación:
3.0

The store and staff are fantastic! The only thing that turned my smile upside down was every time I opened my units door the alarm went off. I swiped my card and everything.

JENNY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Averil W.  |  Overall Experience 
Clasificación:
5.0

Reid was very helpful and understanding. He knows how to run a business as a manger. Very professional and knowledgeable.

Matthew C.  |  Overall Experience 
Clasificación:
4.0

Checkin process was slow. The customer service center is very difficult to get ahold of. They transferred me to the local Ann Arbor facility, I left a message, never received a return phone call.

Brent S.  |  First Impressions 
Clasificación:
5.0

Reid is amazing.

Matthew C.  |  First Impressions 
Clasificación:
5.0

Reed at the Ann Arbor state st store went above and beyond to help me. I would definitely go back for a rental needs in the future.

Dawn E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenny N.  |  Overall Experience 
Clasificación:
5.0

The staff was very precessional and helpful. The storage unit was clean and very accessible. Trying to close my unit online was a challenge but emailed Reid, the General Manager, and he got it done. I appreciated that. I've had a good experience with UHaul on my move to Ann Arbor from Billings, Montana. UHaul made the move go easily.

Cherie C.  |  Overall Experience 
Clasificación:
5.0

Our unit was not available and Veronica jumped on getting us room for our stuff at 4:20 on a Sunday! Aaron was helpful as well. Gary went the extra mile and took us personally back to the units. We were on a very tight schedule and we got unloaded (had to go with indoor units, plural) in a very short time and on our way. Customer service at its best. You may want to check the 15ft truck tie rods, etc. as the handling seemed little loose. Keep these people though!! If I could give more stars, I would.

joe g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B.  |  Overall Experience 
Clasificación:
5.0

The general manager and staff were absolutely amazing.

KYLE B.  |  First Impressions 
Clasificación:
5.0

Go to this Uhaul only if youre in the are. Perfect customer service from all staff.

james g.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Joon Mo K.  |  Overall Experience 
Clasificación:
4.0

We paid for 24- hour access, but then were unable to access at 10:30 at night. After hours phone number went unanswered. Phone call to customer service didn't show any issues with our account and left it to us to resolve. Thankfully we didn't need after- hour access again, but that is the reason for the slightly lower rating.

ELLEN G.  |  Overall Experience 
Clasificación:
4.0

I make this comment with the understanding that it is difficult for employers to find help right now. The location was understaffed which led to very long wait times to check-in and to get on the road. The staff available were extremely polite and as helpful as possible. U-Haul's mobile check-in does not work. This is not a complaint about the location. They do not control the app. This is on corporate. Tons of pressure could have been taken off the limited staff had this app worked properly.

Michael F.  |  Overall Experience 
Clasificación:
5.0

It was super busy with scores of students moving in and I was still treated with courtesy and was helped promptly. No problems whatsoever.

tyler o.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert R.  |  Overall Experience 
Clasificación:
5.0

Awesome service

Ryland M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keaira H.  |  Overall Experience 
Clasificación:
5.0

Always a pleasure to work with!!!

Ryland M.  |  Overall Experience 
Clasificación:
5.0

Amazing service and very friendly!!

Ryland M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shelby R.  |  Overall Experience 
Clasificación:
5.0

super helpful and friendly staff!

Alyssa S.  |  First Impressions 
Clasificación:
4.0

ND

Fong W.  |  Overall Experience 
Clasificación:
2.0

One of my worst experiences at U-haul. Was given a storage unit only to find it already had a lock on it... and then this happened a second time... and each time took way too long to figure out. The staff were overwhelmed and poorly managed by the manager on site. What should have been a 30 min MAX experience turned into 1.5hrs of my time. It seemed like they were also missing a truck, which contributed to the disorganized chaos.

Henry E.  |  Overall Experience 
Clasificación:
4.0

Everything was good until we moved out! All of our furniture had mold on it. The plastic covering in the ceiling was torn in multiple places that laid to over moisture in the unit

Johanna S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sara M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex Z.  |  First Impressions 
Clasificación:
2.0

The information showing the size was very misleading and the effort was very time consuming

Michael C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LaJontae D.  |  Overall Experience 
Clasificación:
5.0

Staff was always polite and courteous when contacting the customer regarding payments as well as in person. Thank you for making this a pleasant experience. And by the way I officially moved out on 06/06/21 Sunday, approximately 2:30p it should be on camera.

dana T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

William C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER JAMES N.  |  First Impressions 
Clasificación:
1.0

My original reservation wasn't available, and the office was unable to honor the original price of my storage unit - I was forced to pay nearly twice what my original rate was. I'm likely to call the customer service hotline to see if something can be done, e.g., a free month, a lower monthly rate, etc. I made the reservation more than two months before it started - you should change your system so that it doesn't allow new reservations if it's unlikely there will be space available on the start date.

William J.  |  First Impressions 
Clasificación:
5.0

I have used this facility for many years and i am always impressed. Staff at the location are all excellent.

John M.  |  Overall Experience 
Clasificación:
5.0

Coordination failed miserably on the national side. I was told a unit was available by national and I booked it to be told locally No unit was! You must update your national website to be in REAL time! Shame on national U Haul computer system management

Catherine B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F.  |  First Impressions 
Clasificación:
4.0

I reserved a lower level storage unit but unfortunately it was not available when I arrived. I had no other choice but to take a upper storage unit which was very inconvenient given my stuff was very heavy to lift up! Other than that the staff were pleasant.

Paul T.  |  First Impressions 
Clasificación:
5.0

The staff is respectful of sensitive property and after speaking to one of the owners I quickly realized they knew how to do business well, and I was in the right hands

ALI N.  |  Overall Experience 
Clasificación:
5.0

Great customer services

Fong W.  |  First Impressions 
Clasificación:
5.0

Very happy with the service. Very helpful manager. Would recommend to others.

LOUIS R.  |  Overall Experience 
Clasificación:
5.0

Everything was safe and secure and everyone that works there is great and helpful. Highly recommend!

Katy S.  |  Overall Experience 
Clasificación:
2.0

When I arrived my unit had a zip-tie on it and no lock inside, which was the only thing I needed to actually get started. I had to go in the office and ask for one, which makes the online no-contact reservation idea pointless. I was able to figure it out, but the system of arming and disarming alarms at one panel, and opening the building doors at a different panel, was very confusing. I heard one alarm go off while I was moving in, and I'm sure that happens all the time. The unit numbering is also very confusing, and it took me a while to find the correct building (I'm in the 1600s). Going from the 1400s to the 2000s, and having the 1600s out front, makes no sense. Finally, the stairs to the upstairs units have a lip on them that makes it much harder to pull a dolly up them.

Daniel S.  |  Online Move In 
Clasificación:
5.0

Storage experience was great but the truck rental was garbage

John M.  |  First Impressions 
Clasificación:
5.0

Very helpful.staff. The storage spaces are cleaner than most ER's.

james g.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

tara s.  |  First Impressions 
Clasificación:
5.0

Very helpful renting storage unit!

Robert R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jada S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vysali Nikhita R.  |  First Impressions 
Clasificación:
2.0

Charged credit card when first free month was free. No one answers the phone after 20 minute hold. Tried again, hold for 25 minutes then routed to corporate answering service. They claim some random reason why the Uhaul website was wrong for the free month. They got through to the office in minutes. I was promised a reversal of charges. The original charge to card was not canceled. It went through. Received email of credit, but it hasn't hit my credit card. This free month seems like such a sham. Traveling out of state having bogus charges on my card is bad business and inconvenient during economic mayhem due to the virus. I'm disgusted.

Jean S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LaKeisha C.  |  First Impressions 
Clasificación:
5.0

Thank you for getting us into your facility so quickly as our son was forced to leave U of M at the last minute due to the Corona Virus. We are happy that we can trust U-Haul to keep our stuff safe in any State!

rick b.  |  Overall Experience 
Clasificación:
5.0

staff was always very friendly and helpful

Arthur B.  |  Overall Experience 
Clasificación:
1.0

There was rat skat all over my stuff. Now I'm worried bugs could've made there home in my stuff too. Terrible experience, I'm definitely finding a different storage facility if I ever need one. I also didn't get a prorated return for using half the month.

Donovan C.  |  Overall Experience 
Clasificación:
1.0

Dear Austin Brown, I've had half a dozen excellent experiences w State St. Uhaul renting vehicles/trailers over the years (at least one of them directly with you), so when I needed storage space, it was a no-brainer, but I was sadly disappointed in the service I got. I reserved a 10x15 space online, and went to get access to it the following week (Tue Aug 4), Michael Fender was rude and exasperated to start, and let me know that the website's listed hours of access were wrong, requiring me to pay $10/mo more; and though it's not listed anywhere on the website, I had to provide or buy a discus-style lock. So far, not great, but workable. Then, my access card didn't work, and when I went back to the front to get it re-programmed, exasperation and rudeness increased. Then, when I finally got to the unit, there was a lock on it. After visually confirming, we went back to the front desk, and Michael searched for another 10x15 unit, but there were only 10x10 (too small for my needs) and 10x20 (too expensive for my budget). He was willing to waive the 24-hour access fee, and give me the lock for free, but I was only going to keep 24-hour access for a month anyway, so that didn't nearly make me whole for the difference of the price of the 10x15 and the 10x20. His only solution at that point was to direct me to the next available 10x15 unit *in Westland* which didn't work for that day (i needed to be somewhere *with my vehicle emptied* in 20 minutes), nor did it work for me in the long-run, being 25 minutes each way too far from my home base. I was understandably frustrated and rather than listen to my frustration, and acknowledge that, he sharply told me that he would not adjust the price to fit my needs, nor could the manager. As someone who manages people myself, and has had to deal with corporate bureaucracy, *I* would want the opportunity to address a repeat-customer's frustration myself, rather than risk losing their referrals and business forever, having been dismissed rudely by a front line worker. Please call me at 734-985-0601 if you would like that chance. Thank you, Scott G. Sanders scottGsanders@gmail.com

SCOTT S.  |  Overall Experience 
Clasificación:
4.0

There could have been at least one more person working in the office. There was a line of 7 people and one worker, who do to policies such as requiring a visual check when someone vacates their unit, meant this worker had to walk all over the property as he was helping customers. He and the customers would have benefited from another staff person being available

Caitlyn b.  |  Overall Experience 
Clasificación:
5.0

easy to use, easy to cancel. staff was friendly and helpful. will use it again

scott b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tzu Ching W.  |  Overall Experience 
Clasificación:
5.0

I'm very satisfied with the storage locker, the staff, the check-in procedure, the carts are handy, and it was nice to have the opportunity to leave reusable items for others to take. U-Haul is a great company.

Pamela M.  |  Overall Experience 
Clasificación:
5.0

I loved this U-Haul storage location! Every employee I encountered from 2017 to now was so friendly and helpful. The unit was bright and clean. I'll miss you guys!

Sara F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma T.  |  Overall Experience 
Clasificación:
5.0

The 1-800 needs to give better directions on costs. I experienced additional fees for the truck and storage. Also they had me pick up the truck in Ypsilanti and provided storage in Ann Arbor. I could have picked the truck in Ann Arbor where the storage was.

sue m.  |  First Impressions 
Clasificación:
5.0

Wonderful staff. Very helpful.

Ryland M.  |  First Impressions 
Clasificación:
4.0

great service but the process to secure a storage locker was far too long. 20mins from start to finish and I had all the info (credit card, phone numbers, addresses - ready to go). Nothing about this is cause for that kind of wait. The line behind me at 7 people by the time I was finished. Your customers suffered.

scott b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle T.  |  First Impressions 
Clasificación:
5.0

Very helpful.. even got car in trailer stuck in a area I couldn't turn around and the workers came to save the day and turned me around. They where kind and friendly. Bless you thank you.

Angela D.  |  First Impressions 
Clasificación:
5.0

The entire deal excellent job on top of all that Austin showed me so much consideration. Thank's again Austin.

Pamela P.  |  First Impressions 
Clasificación:
3.0

A bit slow in handling things.

Naomi A.  |  Overall Experience 
Clasificación:
5.0

They are great!

MICHELLE B.  |  Overall Experience 
Clasificación:
3.0

Bugs got to get into my unit, causing me to trash many items. The place doesnt answer the phone and charges to use the dumpster. I waited 30 mins to check out b/c the manager stayed in the office.

Khyla C.  |  Overall Experience 
Clasificación:
2.0

fast service and good customer service as well...!!

Curtis H.  |  First Impressions 
Clasificación:
5.0

A very positive experience. I will continue to use UHaul for storage and moving.

Sean P.  |  Overall Experience 
Clasificación:
5.0

Our climate controlled storage unit experience was amazing from start to check out. Unit was perfect! If we every find the need to have a storage unit again I would not go anywhere else!

LAURIE B.  |  Overall Experience 
Clasificación: