Comentarios de los clientes para U-Haul Moving & Storage of Anchorage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Anchorage

Clasificación general:

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Jeff F. | Overall Experience |
Clasificación:

My experience with Uhaul storage was perfect until the day I moved out. I had reserved a 10' truck to move out my belongings on the last day of my billing cycle. The reservation was for a return trip with a base cost of $19.99. When I arrived to pick up the truck, I was told by the Asst. Mgr there were no 10' trucks to rent, that Uhaul had overbooked. I was then told there was a 10' truck but it was only for one ways and it would be $118 and I'd have to drop it off at another Uhaul location. I was not going to pay $100 more for a truck especially b/c this was not my fault. Nor did I have the time to drop the truck off on the other side of town. I instead started unloading my storage with my car but because the location closes at 7 I had to return the next day to finish. The Asst Mngr said I wouldn't be charged for the next month since I was now on day 1 of the next billing cycle, but I was charged and had to speak with a Uhaul rep (Raymond - who was excellent!) about reversing the charges. I had to take off the 1/2 half of this day from work in order to empty the storage unit as well. Lastly, when I asked about the $50 guarantee that's posted on your wall behind the counter, I was told my reservation didn't qualify because of the overbooking. This makes no sense. I made a reservation - the reservation was not fulfilled. It caused me all sorts of trouble, but the guarantee isn't valid because you overbooked? I have worked as a Logisitics Manager the past decade and have both used Uhaul for personal moves as well as for work related moves. I'll be hesitant to put myself in the same position with the company going forward and will be looking at other options.

JACOB M.
Clasificación:

El cliente no dejó un comentario.

Angus K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Laurie R.
Clasificación:

El cliente no dejó un comentario.

Bruce R.
Clasificación:

I have filled out the on-line fast checkout feature including info about my vehicle and including scans of my drivers license, but the Anchorage office never seems to be able to pull that up. Waiting in long lines is my primary frustration.

Brianna B.
Clasificación:

El cliente no dejó un comentario.

Mary W.
Clasificación:

El cliente no dejó un comentario.

Everett K.
Clasificación:

El cliente no dejó un comentario.

Joseph S.
Clasificación:

Wait time was too long need more people at counter

Gustav S.
Clasificación:

I did not rent any equipment in the truck and didn't get any equipment in the truck then was told i used it and stole it and got charged $90 for it and a $5 use fee. I got the truck with 1/4 tank of gas drove the truck 11miles total filled the tank back up to 1/4 tank then returned the truck and got a $30 fill up fee and a 10 gallon fill up charge for $32. I have now been charged $157 more then i should have bee charged. I will be in and pay the $68.38 that i should have payed for this rental not the $225.38 because the company messed up. For the next customer you can look at the truck before you rent it and look at the truck when it comes back so that you don't screw over paying customers who own business and would use and recommend your business to others but instead you would rather overcharge and start a relationship on distrust.

Alexis O.
Clasificación:

Definitely needs more employees!

Warren W.
Clasificación:

I was great, fast service and no problems, very easy to pick up and drop off.

Richard D.
Clasificación:

Verify billing. I was charged alot more than what I was told. I returned the truck earlier than scheduled and fueled the truck past the full line when it was at the full line when I picked up the truck. My original bill amount should have been under $70 but instead I was charged over $100. I sent an email and haven't heard anything back yet. This would be the only frustrating part of my experience. Everything was really good and the staff is great! Thank you.

Claton V.
Clasificación:

This location was very busy. I was not able to get ahold of anyone when I called. I was always put on hold and the person who answered never came back on the phone. Customer service is lacking. I did not have a bad experience, however I would like there to be better customer service. Thank you.

Richard R.
Clasificación:

Customer service at this location was atrocious

Melanie W.
Clasificación:

El cliente no dejó un comentario.

Paul F.
Clasificación:

El cliente no dejó un comentario.

David L.
Clasificación:

Greet each customer or have more than one person qualified to assist people with rentals.

Allen C.
Clasificación:

Friendly and polite staff

Bradley P.
Clasificación:

Cab and cargo area smelled strongly of cigarettes. Really reeked. Counter staff were unfamiliar with checking out vehicles and other staff that were supposed to bring vehicles to the front for use could not be located to bring up vehicles. It looked like there were several new staff members and I can only hope that the service will improve as I rent vehicles multiple times a year.

AARON A.
Clasificación:

El cliente no dejó un comentario.

Brian G.
Clasificación:

Personnel very professional and courteous.

MICHAEL F.
Clasificación:

El cliente no dejó un comentario.

dawn H.
Clasificación:

El cliente no dejó un comentario.

Christopher K.
Clasificación:

Watch closely for fraudulent charges on your bill. I turned in my vehicle on schedule, 1 hour and 36 minutes before closing, right under a lit-up neon "open" sign. The check-in employee said all was fine and he would email the updated receipt (I was due a credit because of lower than expected mileage). When the receipt arrived, he had added a $20.00 "after hours service fee."

RICHARD B.
Clasificación:

El cliente no dejó un comentario.

Tom M.
Clasificación:

El cliente no dejó un comentario.

Joseph L.
Clasificación:

El cliente no dejó un comentario.

terri G.
Clasificación:

They definitely need more counter staff but other than that everything was good.

Michael T.
Clasificación:

I received fast and friendly service. Thank you!

Karen L.
Clasificación:

El cliente no dejó un comentario.

Karl K.
Clasificación:

This was one of the worst experiences ever! I made my reservation online, picking the pickup and drop off location and it then gave me a total of $81.00. The next day when I went to pick up the trailer, they charged us $300 and told us our drop of location doesn't exist anymore and we would have to go to the next town to drop it off. That town is almost 200 miles out of our way mind you. When we tried to return the trailer and figure out a different way to get our new appliances home they said no, and told us its the other locations trailer now you have to bring it there, we won't take it back. Worst costumer service ever, not helpful at all. The web site needs to be updated. I will never be using uhaul again. Horrible. Absolutely horrible. Shame on you uhaul.

Vatana Y.
Clasificación:

Keep up the good service

Hilary T. | Overall Experience |
Clasificación:

Great staff. I appreciate the kindness and taking the time that answer my many questions. Thank you from a very satisfied customer.

Nathan L.
Clasificación:

El cliente no dejó un comentario.

James T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Donald S.
Clasificación:

The equipment worked well. I wanted the damage insurance and asked three Uhaul employees, two of whom are in traffic, for the replacement cost of the trailer I was renting. They were happy enough to read to me the exact pages on the web site that I had in front of me and I had already read; somehow that was supposed to be an answer, but it was more a nuisance than useful. Since Uhaul has its own insurance company, they ought to all able to provide the replacement cost, or so I thought. I asked that they get that info for me. They did not provide that informaton, so my efforts to be properly insured against property damage of Uhaul equipment were drowned in trying to sidetrack the customer. I'm willing to bet I would find out very quickly if I had a wreck and owed Uhaul money for damages. There seems to be something wrong with insuring through Uhaul when they won't tell the customers what the replacement cost will be if the customer totals the equipment. "Is the pea under thimble 1, 2, or 3 ? Place your bets and take your chances at winning." Or losing when Uhaul won't provide the facts that would provide customers the information to make informed decisions about Uhaul's insurance "plans".

Michael C.
Clasificación:

The personnel apparently didn't actually check me in and it sat for a couple days, and I only noticed that when I saw a surprise charge on my credit card for two extra days. This is the second time this has happened to me between two different Anchorage U-hauls. I received an email saying that the money was refunded, but once again, it wasn't instant. So now I have to wait up to a few days for money to be available to me in my checking account that should have never been removed. This is BULLSH!T.

Simon B.
Clasificación:

It's already fairly quick n smooth

Mari H.
Clasificación:

I returned the vehicle on time but had to wait in line for 10 minutes . Because of this they charged me double the price without saying anything and sent me a receipt to that effect the next day . When I called to complain they told me it would take 3 days to fix . Not impressed .

Stanford A.
Clasificación:

worst service ever

Rusty M.
Clasificación:

A little over the top to rent a dolly. The strap on the dolly was about half way cut through. The price was good.

Margaret S.
Clasificación:

The tall white older male was VERY RUDE. How ever instead of being polite to customer he made a rudely statement of how do we want to deal with the vehicle if I don't clean they will charge me 50 but literally that I didn't know there was trash hiding behind the drive seat , this guy reaction was racist. I will never ever refer anybody to this location ever after so long this was my first bad experience at this location on old Seward.

Bertrand W.
Clasificación:

El cliente no dejó un comentario.

Brittany M.
Clasificación:

I traveled from Ak to TX while I was in AZ I had a issue with a tire on the trailer, although it was fixed it added about 2 more hours of my 7day drive.

Kalen C.
Clasificación:

El cliente no dejó un comentario.

Stephen R.
Clasificación:

I was charged for fuel after making sure that there was fuel in the truck. I have pictures to prove it and the next day the manager let me know the whole UHaul online system was down so they couldn't do anything about it. Very sad business.

Ebony A.
Clasificación:

Was charged for gas when my gas was put back at the level it was supposed to be at.

James H.
Clasificación:

Express line Needed, dreaded 50 minute 5 customer line kills my experience.

Kenneth B.
Clasificación:

Nothing

Lee S.
Clasificación:

Support these guys. They have a high volume every time I come in, despite this they are thorough and polite

peter Y.
Clasificación:

this store maybe need more front desk people. every time I visit this U-haul place, there is always long lines.

RICARDO M.
Clasificación:

Need more help, line was long and sloooooowwwwww

Stanford A.
Clasificación:

El cliente no dejó un comentario.

Felicia L.
Clasificación:

El cliente no dejó un comentario.

JOAN H.
Clasificación:

Nothing. Always impeccable service. That's why I'm a repeat customer. Thank you!

Melanie L.
Clasificación:

El cliente no dejó un comentario.

Mark F.
Clasificación:

El cliente no dejó un comentario.

Kailyn H.
Clasificación:

There was only one customer service representative who was on the phone while I was checking in. It took her about 15 minutes to get me into my rental and she was gone for 10 of those minutes. When I returned the vehicle, one person told me to just leave it and I'd get an email receipt but then another came up and asked me to wait while she checked the mileage (4miles) and then also told me I'd get an email receipt. Overall the experience was less than pleasant seeing as I only needed to move a few items. Next time I'll go through another company.

Jonathan H.
Clasificación:

The female employee who was behind the counter when I returned the vehicle was wearing her mask around her neck, not covering either her mouth or nose. Furthermore, she did not require the customer ahead of me to wear a mask at all. Neither action conforms to the current mandate.

peter y. | First Impressions |
Clasificación:

the front desk lady was extremely helpful and friendly.

John C.
Clasificación:

El cliente no dejó un comentario.

Vicki W.
Clasificación:

There were 10 customers waiting and long lines. Took 40 minutes to wait for our reserved rental.

Dawn C.
Clasificación:

Nothing to improve on!

Kristin S.
Clasificación:

El cliente no dejó un comentario.

Lance C.
Clasificación:

El cliente no dejó un comentario.

Theodore W.
Clasificación:

The online aspect of checking out the vehicle provided poor service and had to be done in person. I waited outside in 30 degree weather for poor service.

Warren G.
Clasificación:

El cliente no dejó un comentario.

raul R.
Clasificación:

El cliente no dejó un comentario.

Sean T.
Clasificación:

El cliente no dejó un comentario.

Kavik P.
Clasificación:

The staff was very nice at both locations, but I have an issue with U-Haul's policy on filling up their fuel tanks before renting. Fuel tanks that are not returned full are charged $4.00/gallon, yet Uhaul doesn't actually go and fill up the tank. Then it falls on the next customer to return the tank at the same level which is very hard to do. In my case, Uhaul rented me a vehicle with a 1/4 tank, I filled it most of the way up not knowing exactly how much it would use and when I returned it there was still half a tank left. I didn't get any reimbursement so they were paid $4.00/gallon by the previous renter, didn't fill the tank, and then made another quarter tank off me. Doesn't seem right and the solution would be to fill up the tanks before renting them out like every other car rental business.

Barbara R.
Clasificación:

Long wait time, did not get moving blankets I paid for, didn't have the truck size needed so cost more money. Trucks don't have cell phone charger, which is challenged with moving and multiple communication scenarios that drain battery.

Teresa C. | First Impressions |
Clasificación:

I have good good experience with those who have good customer services. Had hard time with one male person two years ago. After that had good experiences since, as long as I keep in contact with them.

benjamin h. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jhony S.
Clasificación:

You got the best service and you have your car and good condition thank you for everything

Taylor S.
Clasificación:

El cliente no dejó un comentario.

Colin R.
Clasificación:

Clerk that handled my rental was extremely helpful.

Alyssa D.
Clasificación:

Got charged an unknown amount with no explanation

Fawn T.
Clasificación:

When someone changes cards to charge the right card

Kevin M.
Clasificación:

Keys were not in vehicle, was not contactless, dollies were not in vehicle as promised. Had a 50$ money back guarantee on the wall, and I asked about it- didn't hear back. Pissed.

Joe S.
Clasificación:

Great people just thought the mileage charge was a little high.

Mary A.
Clasificación:

El cliente no dejó un comentario.

Jacob G.
Clasificación:

El cliente no dejó un comentario.

Jonathan P.
Clasificación:

Have a working system and take care of the customer at the POS, not make them go through the (long) line three times and still not resolve the issue.

Benjamin M.
Clasificación:

El cliente no dejó un comentario.

Albert A.
Clasificación:

El cliente no dejó un comentario.

Cherilyn B.
Clasificación:

El cliente no dejó un comentario.

Brian P.
Clasificación:

When someone tries to confirm the reservation make sure your staff confirm the reservation.

Jennifer Y.
Clasificación:

I stood in line over 15 minute just to return 2 furniture dollies. Can you make equipment return easier please.

toshia S.
Clasificación:

Employees attitude if you don't want to be at work don't go,Horrible customer service early Saturday morning,If I didn't desperately need a u-haul truck that day,I would have walked right back out.

Allen M.
Clasificación:

El cliente no dejó un comentario.

Michael D.
Clasificación:

El cliente no dejó un comentario.

BRIAN S.
Clasificación:

I tried to call because of an error on my paperwork and I waited for 25 minutes on hold. When I commented upon returning the trailer the customer service representative said that's just how it is not enough help here. Well the error was not made by me and I was inconvenienced by having to wait on hold for 25 minutes for something that only took a minute to fix. I suggest the store owner have someone call and try to get helped and let him know How it is to deal with his front desk.

Leann M.
Clasificación:

El cliente no dejó un comentario.

Patrick D.
Clasificación:

Great staff with friendly quick check in and checkout

Matthew G.
Clasificación:

El cliente no dejó un comentario.

Jacob K.
Clasificación:

On multiple times I have tried to check out a truck using the mobile pick so that I would not have to go inside as I have family who has medical issues and I don't want to get them COVID. Everytime, this location forces me to pick up the key inside and says that's how they do things. Check out takes 30-60 minutes on a good day from arrival. I have had many issues on top of this particularly with this location including being double charged. They don't respect social distancing and do no wear their masks, just keeps them down on their chin. Customer service skills are yet to be found. I really wish I had other options besides uhaul at this point.

Benjamin K.
Clasificación:

El cliente no dejó un comentario.

Dennis I.
Clasificación:

El cliente no dejó un comentario.

Robert C.
Clasificación:

The staff were great in their service

Keith S.
Clasificación:

El cliente no dejó un comentario.

don C.
Clasificación:

Need more servers

Rob H.
Clasificación:

El cliente no dejó un comentario.

Amanda M.
Clasificación:

The guy checking in the truck from my husband asked him if my email (I'm the one who booked it) was bigbooty.com. Extremely disrespectful staff.

Chattian A.
Clasificación:

Well, the only think I can think of is when a customer has been so busy that they don't have time to charge their phone and their battery is old (can't afford a new phone), I'd make sure the phone charger in the UHaul is working. Unless I was using the incorrect USB cord, then maybe a little information on a sticker or the website might be helpful. Otherwise, my overall experience was alright.

Melanie L.
Clasificación:

U-Haul has seen my family through some very stressful times. Moving is stressful, but the reasons for it are often even more stressful. Each time I've used U-Haul, the customer service has been excellent. The storage facilities are clean and secure, the vehicles and trailers are in top condition. Thank you for seeing my family through stressful time by making the move much easier. We trust you folks! You have never let us down.

RONALD M.
Clasificación:

El cliente no dejó un comentario.

KRISTINE D. | Overall Experience |
Clasificación:

Your place is great and your employees are a wonderful asset to your company!!!!

KRISTINE D. | First Impressions |
Clasificación:

Customer Service, Raymond P , was Great! He was professional, friendly and personal. Raymond found what I needed and explained. He is an asset employee to your business at Uhaul!

Stephen M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Joshua E. | First Impressions |
Clasificación:

Great service.

Brenton J. | Overall Experience |
Clasificación:

Was only one nice employee the entire time I had my storage unit there. Everyone else was rude and unpleasant I had move out because of customer service conflicts.

Kevin K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

emily p. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

DENNIS D. | Overall Experience |
Clasificación:

No problems with facility or faculty. It would be nice if 'storage' was open 24/7.

carrol a. | Overall Experience |
Clasificación:

The first month was free, it was climate controlled, and great size for what I needed. Thank you for being in a good place for me!

Emmanuel M. | First Impressions |
Clasificación:

Really good service. I always use uhaul

Mary B. | First Impressions |
Clasificación:

Make the storages accessible at all hours.

Michelle E. | First Impressions |
Clasificación:

They were very friendly and helpful.

melissa s. | First Impressions |
Clasificación:

The girl at the counter was patient and very knowledgeable about all products and services. Very efficient and tried to go as quickly as she could, servicing the long line by herself.

Shaienne L. | Overall Experience |
Clasificación:

The U-Haul enployees are absolutely amazing! They are empathetic, understanding and so helpful! My items are 100% safe and secure here. I'll definitely continue to use the services at U-Haul again!

Daniel B. | Overall Experience |
Clasificación:

Very nice, clean facility and a very helpful staff. I have used storage facilities in several states and locations over the years and this is the best I have ever seen.

Rodger J. | First Impressions |
Clasificación:

The storage unit grounds were a little tight to maneuver around. I’m sure a box truck wouldn’t have fit at my unit. The key card access didn’t work at first and had to be checked in manually.

brooke s. | First Impressions |
Clasificación:

Excellent customer service

Kelsey L. | Overall Experience |
Clasificación:

When I signed up I had 24 hour access but wasn’t able to get inside I was also supposed to be set up on auto pay which never happened until I was charged a late fee. For $200 a month not worth it

Anthony C. | First Impressions |
Clasificación:

Wonderful customer service and help made this so easy

Clinton J. | First Impressions |
Clasificación:

Not everything was 100% poor, but hey, I can't fit a full description into 200 characters so the rating went down as I filled this out.

carrol a. | First Impressions |
Clasificación:

Everything went great.. I hired some two guys to help with the move. The only negative is U-haul is a very busy place,,long line to get anything done!

Christie L. | Overall Experience |
Clasificación:

Past couple of months the doors opened by detecting my truck. Keypad NEVER used to access bldg. Unit was not individually monitored as stated, which is false advertising. Moved to a SECURE location.

Jamed T. | First Impressions |
Clasificación:

new to Anchorage ,thanks to everyone

Troy G. | Overall Experience |
Clasificación:

Great place and staff was always understanding

andrew r. | Overall Experience |
Clasificación:

Very poor customer service. Often the wait times were very long as well. I was going to write more in depth, but you have a character limit setup, which doesn’t really convey to me thatyouactuallycare

Brooklyn T. | Overall Experience |
Clasificación:

Great all around

JUSTIN D. | Overall Experience |
Clasificación:

Staff was quick to help resolve issues

daniel c. | Overall Experience |
Clasificación:

Thank you for your service!

Tiffany D. | Overall Experience |
Clasificación:

I have no complaints. My stuff was in this storage for about 2 years. I’m glad to have it all back now. The staff was always great and the facility always clean.

Margie M. | First Impressions |
Clasificación:

Very pleased with the service I received. Will definitely recommend and use them again. Thank you!

Scott k. | Overall Experience |
Clasificación:

🤪🤔😬🤐

Valerie r. | Overall Experience |
Clasificación:

The facility was clean and the service was excellent.

LARRY H. | Overall Experience |
Clasificación:

Thank you

Ryan R. | Overall Experience |
Clasificación:

Terrible access hours, rude staff, slippery floors, they sell the wrong locks. Never storing with Uhaul ever again. Will be sharing my experience with anyone interested in storage or moving.

Frances R. | First Impressions |
Clasificación:

The employee who helped us was phenomenal. I felt like he went above and beyond to explain what was available and we appreciated the time he took to show us a plethora of different size storage unit.

Judith F. | Overall Experience |
Clasificación:

Quick friendly service.

Glenn K. | First Impressions |
Clasificación:

Great staff thank you guys for everything

Kimbra M. | Overall Experience |
Clasificación:

Other than me booking a truck from you twice and then you not having one, I found you guys very pleasant.

Kerry T. | First Impressions |
Clasificación:

The line at the customer service counter was long with only one person working the counter and several employees standing around talking. Most employees were rather abrupt and not very helpful.

Mark N. | Overall Experience |
Clasificación:

Great experience

William M. | Overall Experience |
Clasificación:

N/A

SUZANNE W. | Overall Experience |
Clasificación:

Everything from start to finish of move was great. Such a nice economical alternative to moving! Thank you!

William M. | Reservation |
Clasificación:

Great customer service with a very competent staff. Had to work multiple rental issues (truck, trailer and storage unit) from 2400 miles away. I will definitely do business here again!

Ann A. | Overall Experience |
Clasificación:

Our experience with this U-Haul facility was frustrating. Our U Box was not ready when we arrived to pick it up, and the staff in the facility was not prepared to help us in a timely manner.

teresa c. | Overall Experience |
Clasificación:

Nice place. Done with my remodel. Will use again if needed

SHENAE F. | Overall Experience |
Clasificación:

Employees are very difficult. More training on the building would be a plus.

Lisa L. | Overall Experience |
Clasificación:

My only complaint is that I moved out 4 days into the next month and they still charged me for the whole month. So now they can rent it out again and have double rent paid. Unethical practice

ROGER C. | Overall Experience |
Clasificación:

None

David R. | Overall Experience |
Clasificación:

Great place and good rates

Stacey B. | Overall Experience |
Clasificación:

Very professional staff- thank you for your help!

sarah f. | Reservation |
Clasificación:

Definitely happy with the storage unit and the service. Especially when I didn’t lock up our unit correctly and they made sure it was secure for us until we came back the next time.

Holly L. | Overall Experience |
Clasificación:

The staff was very helpful and when we encountered a problem they really tried to go above and beyond to solve it for me. I appreciate the customer service!

Suzanne G. | Overall Experience |
Clasificación:

Best U-Haul I have worked with.

tamara g. | Overall Experience |
Clasificación:

The outside door 1008 would never close we properly. The ledge going outside was so damaged that every load on a cart in or out dumped my stuff. It was incredibly frustrating.

Lucas H. | Overall Experience |
Clasificación:

Kimberly at 4751 Old Seward Hwy Anchorage, AK 99503 Is the best customer service professional I have ever worked with! Thank you Uhaul for everything!

albert j. | Overall Experience |
Clasificación:

Very good service

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