Customer Reviews for U-Haul Moving & Storage of Anchorage

9,961 comentarios

4751 Old Seward Hwy   Anchorage, AK 99503
(South of Tudor and north of International Airport Rd)

(907) 561-2266

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(907) 561-2266

4751 Old Seward Hwy
Anchorage, AK 99503
(South of Tudor and north of International Airport Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

thomas S. 
Clasificación:
3.0

Truck was not ready when it was supposed to be,

Heather S. 
Clasificación:
5.0

El cliente no dejó un comentario.

viki J. 
Clasificación:
3.0

The personnel were almost indifferent to our arrival but everything was taken care of and the location was optimal for our drop off.

Theodore K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

The staff was excellent. The young man who assisted us was well-spoken and very helpful.

Nancy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
5.0

I originally had a reservation with the location at 907 E Dowling Road. I took a taxi there and the door was locked. A note said "sorry we can't help you". Luckily my taxi was still there and I had him take me to the 4751 Old Seward location. When I arrived, there was at least 1 other person that had the same issue. At first they didn't have anything extra to rent out but the guy behind the counter got the GM on the phone and they figured out a truck that I could get for 2 days. Before I reserved the truck, I was told by a customer service member at the 1-800 number for UHaul that I didn't need a credit card with $100.00 available on it to rent. and I could just pay cash when I returned the truck. Just had to have A credit card. Then I find out that I DO need a card that will hold a temporary hold on it for the rental. I had to scramble and get someone on the phone that would let me put in on their card. After all that it was straightened out and I was good to go. I didn't get the guys name that helped me that day but I sure am grateful he took the time to help me.

Kris K. 
Clasificación:
3.0

El cliente no dejó un comentario.

kyong C. 
Clasificación:
5.0

We were so happy to have a vehicle to move boxes and smaller item to our new home. Having the ramp and the height of the truck was so much better than trying to take multiple trips in a pick-up truck!

Leo B. 
Clasificación:
4.0

The employees that I dealt with are well mannered and business oriented.

Paul J. 
Clasificación:
4.0

Truck cab interior was sticky, truck windows and mirrors were very dirty, one of the wheel retention straps on the car transport trailer was ripped. I had to make the repair myself as it would have been a 100 mile round trip to have it repaired/replaced at the Uhaul pickup location.

Eric T. 
Clasificación:
4.0

My truck had a big broken windshield all the way across and was clean but very worn. I am sure they let me have the worst one on the lot and they had 4 other newer models sitting there when I checked out and when I returned.

Bo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS M. 
Clasificación:
4.0

El cliente no dejó un comentario.

jaclynn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elorm M. 
Clasificación:
5.0

I've had a storage unit in Anchorage for the past 10+ years and this facility and it's staff have always been great to deal with. They respond quickly to any of my needs and have communicated well via phone and email. My rental experience here has been excellent and I'd highly recommend this facility!

michael m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
1.0

I work for best buy manager and agent found meth In that Uhaul plus it was dirty , it was a hassle getting it rented took an entire week

Michel B. 
Clasificación:
1.0

Customer service was poor and everyone wanted to pass the responsibility to someone else if it meant having to do some work. And calling for assistance? Don't bother. You'll just be shuffled between call centers with looong wait times, only to be transferred again. Bottom line: find another option than UHaul.

Brad K. 
Clasificación:
5.0

Have equipment checked checked before use. The trailer lights were out and it took them and hour extra to fix. Then they went out 1st day of trip and were out the whole trip.

JAMES H. 
Clasificación:
5.0

We really appreciated the friendly helpful man who prepared our van and gave us great suggestions when we asked. Made getting around Anchorage easy for our shopping thrift and furniture stores to furnish our newly graduated from college son's apartment. Our first time in AK. 5uccess on moving in and a day of sightseeing. Thank you!! Easy to extend our rental the 2 extra days.

Andrea S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodrick N. 
Clasificación:
5.0

Free donuts and coffee? Seriously, the entire move went as smoothly as possible. It's hard to give feedback for improvement when you can't think of anything to improve. :-)

MICHAEL M. 
Clasificación:
5.0

My best customer service experience with Uhaul so far! You exceeded my expectations!

Kent N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott G. 
Clasificación:
5.0

Our rental experience was fast, and the employees were very expedient in helping us to get all the things we needed. Everything was done, and we were already done and on our way. Thank you very much. God bless you all!

Samuel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM H. 
Clasificación:
3.0

I was overcharged for my rental. I had the uhaul for only 6 hours and they charged me for 2 days.

Terry G. 
Clasificación:
4.0

Equipment is subpar. Yes it runs and drives. But it is real piece of shit

Dominic H. 
Clasificación:
5.0

Excellent service. Your employees made my trailer rental very convenient. Very safety conscious, as well. Pleasant experience.

Eric P. 
Clasificación:
5.0

Great!!

Tony L. 
Clasificación:
1.0

I am posting a 2nd time . I was charged 87.00 Estimated to nearest dollar And a receipt E mail and paper receipt reflecting such. Yet on the card I paid. Which was a final bill no Further charges Had $160.00 charge from stated location. And of course . Stated location had " Just Closed" As in 2 similar incidents with this 1 of FEW locations in Anchorage AK This location seems to be making charges that DO roll of EVENTUALLY But at the Furthest End of REIMBURSEMENT POINT. THIS not a SMALL hold and is 100 % A mistake But 1 that temporarily costs me an extra $80 and a

Darren F. 
Clasificación:
5.0

So far I don't have any ideas. Keep up the good work.

Raul R. 
Clasificación:
3.0

The 26' truck I rented was not in very good condition at all. Dings all over, ran very poorly, driving down the road you would get an ABS break warning light, the parking brake light would come on. At stop light almost dies.

Thomas K. 
Clasificación:
5.0

Good service

talele S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE Y. 
Clasificación:
3.0

faster customer check in. What is the point of scheduling any prepaying when you have to go the same steps when you get to check in!

Steven B. 
Clasificación:
5.0

Worker had a very great customer service. He was the only one working and had a lot of customers but still remained calm and did a great job helping us. He definitely made the process easy for me.

Talalelei F.  |  First Impressions 
Clasificación:
2.0

First off, my last name is wrong. He asked me 3 times AND it's on my drivers license I gave him. The last name on the unit is nothing near my actual last name. Also, both Uhaul website and the papers I was given when I paid for the unit say access hours are until 10pm. We loaded up my car and got there at 7:30 to have it be closed. So the whole day was pointless because my husband leaves for the slope at 6am and is gone 2 weeks. That's 2 weeks rent I could've saved because I cannot move it by myself. We had to come home and unload my car back into the house until he's home.

GENIFER D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RACHEL S.  |  Overall Experience 
Clasificación:
3.0

Diane rocks

Clayton P. 
Clasificación:
4.0

Diane was very helpfui in all of the transactions. Went beyond expectations. GREAT JOB

Galen C. 
Clasificación:
5.0

Great job excellent help keep up the good work.

JEROME M. 
Clasificación:
4.0

We tried to do the after hours check in and both my husband and I attempted to check the trailer back in. We spent a combined 50 mins on hold with uhaul and two drives in to the store from our South Anchorage house to try check in on a different device and it never let us passed the “fuel mileage and odometer” pictures/step for check in. A trailer didn't have that but it wouldn't give an option to skip that.

Kayla C. 
Clasificación:
5.0

Diane did a great job checking me out after a very long and exhausting move it was much better then when I checked out the truck which took almost 4 hours to do. Thank you Diane.

Terri B. 
Clasificación:
5.0

Great service thanks!

christine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray O. 
Clasificación:
5.0

Incredibly easy to get in & out. The vehicles are in excellent condition! The process is easy!! The location is convenient!! Diane is exceptional!! She goes above & beyond to help meet your needs, has a great disposition & is efficient!! Would recommend 10/10z!!

Elizabeth S. 
Clasificación:
4.0

I was in a time constraint. They made it happen.

Steve B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

I don't think it can get no better than Miss Diane!!! I'm forever going to be a lifetime customer thanks to her and her fantastic customer service and funny sarcasm. Thank you uhaul soooo much

Nyszel camilia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance C. 
Clasificación:
3.0

Do a better job inspecting the trucks you send out and taking poor quality vehicles out of stock. Our vehicle had no AC and blew hot air through the floor boards the entire 116 miles journey while it was close to 80 degrees outside. It was miserable. As for our initial customer service, it was nice. Diane does a good job running the desk. She's friendly, funny, and helps move things along quickly, promptly and efficiently. The ending customer service from whoever checked us out was not so great. There was little acknowledgment or recognition of the fact we had been given a poor running vehicle.

Maribeth M. 
Clasificación:
5.0

I WAS TREATED NICELY BY DIANE ON FRONT DESK. SHE KNOWS HOW TO HANDLE CUSTOMER. VERY COURTIOUS AND HUMOROUS. DO NOT ALLOW YOU TO KNOW PAIN OF WAITNG DUE TO INFLUX OF CUSTOMERS AS OF TIME OF GETTING TO THE STORE

ABIODUN K. 
Clasificación:
5.0

Diane Peterson was extremely helpful as she was multitasking amongst many customers who were checking in. I appreciate her thoughtful and helpful service. In addition. JERRY WAS ALSO HELPFUL!

Carlos P. 
Clasificación:
5.0

Diane was super helpful!

Duc T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E. 
Clasificación:
5.0

Diane did great! Unfortunately the truck had some difficulties, the truck engine light came on and started to bog down. Fortunately, I made it back safely.

NEIL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike M. 
Clasificación:
2.0

I am really disappointed with the integrity and service I received. I was charged for things that were not true and when I spoke to customer service and emailed them photos it wasn't sufficient. If I would have known that I had to literally take photos of the gas and mileage at drop off and the only gentleman who was there outside and the time I dropped it off I would have never used UHAUL to begin with. I will be telling everyone I know that UHAUL cannot be trusted. - I did not receive my rental truck with a full tank of gas and even after I spent money to fill up more then how I received it when I dropped it up, UHAUL still charged me for gas. -I also dropped off my truck before the time discussed and I was still charged a return late fee. -when I arrive to drop off there was nobody inside the building I can speak to and there was only one gentleman who came out to the truck and he explained all I had to do was drop off and he could not help me with anything else. I wish I would've had gotten his name. I am so disappointed.

Deborah S. 
Clasificación:
5.0

open earlier, like 6:00 am.

GARY M. 
Clasificación:
5.0

Very good service, the young lady at the counter this morning is very professional

Robert R. 
Clasificación:
4.0

Check in time was slow, only one person working. Person who checked out equipment didn't say I was done or could leave, no communication at all.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keven K. 
Clasificación:
5.0

Great experience with the employees. The truck was a bit rough but did the trick. Gracias.

Kurt M. 
Clasificación:
2.0

you website was difficult to reserve a trailer at any branch multiple times given false positive that trailer was in stock. finally made a Guaranteed reservation and the day of pick up told not available at that location. different location had trailer but when i asked for my 50.00 credit for breaking your online guarantee the manager was rude and said if i wanted the 50 she would cancel my reservation and give the trailer to someone else.I needed trailer to do job . U haul should stand behind your word or don't false advertise. POOR EXPERIENCE TOTALLY DIFFERENT FROM THE LAST TIME I RENTED FROM UHAUL SAD.

jake W. 
Clasificación:
5.0

Diane was so helpful not only to me but all the customers that were there, 3 parties. She was smooth and finished me up in a timely manner. Thank you Diane!

Yeilyadi O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danica P. 
Clasificación:
1.0

I reserved a 20 ft three days in advance...got there and my truck was rented to someone else. The cashier rang me up for 2 days when I had only reserved one. Because the truck was so much smaller I was an hour or 2 late dropping off where not only was I charged another day I was charged a refueling fee ( I topped off as instructed on contract). My total bill ended up being 180$. wtf!!!

Andre C. 
Clasificación:
5.0

Always very professional, thanks.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
1.0

The truck had a smell and slimey substance on the floor.The truck was dirty. They would not change it for another. They would not clean it. They pointed me in the direction of the dolly and furniture dolly and said go ahead grab them yourself.

Dean G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH H. 
Clasificación:
5.0

Diane was awesome, she helped us out quickly and got us out the door

Steve K. 
Clasificación:
5.0

Diane was a very friendly employee at this location. Helpful and knowledgeable :)

Alan H. 
Clasificación:
5.0

Diane, our cashier?, was great. Fast and efficient and pleasant to work with. Made the experience much better.

Derek H. 
Clasificación:
3.0

Poor customer service. Employee got food delivered during the checkout process and ate while signing out the truck.

Michael R. 
Clasificación:
5.0

Diane and the other nice lady AWESOME! Thank you for being efficient and friendly!

Naomi S. 
Clasificación:
5.0

Diane is amazing! Worked her butt off to make it all work out :)

ANGELA H. 
Clasificación:
5.0

Diane Petrson is awesome and a outstanding employee, she went above and beyond my expectations. Very pleased with the service, and the little time it took to rent from U-Haul, no hassle ,fast service, pleasant and extremely competent , courteous establishment. Thank you Diane for your help! Your Awesome!!!

ADELINE M. 
Clasificación:
5.0

None needed. Customer service was excellent. Easy out/easy in! I know where to go for my next move. Uhaul on Old Seward is the place to go.

Betty L. 
Clasificación:
5.0

Customer service was excellent on Memorial day.

RUSSELL S. 
Clasificación:
5.0

Your agent Diane is a pleasure. She acknowledged us as soon as we stepped up to the counter even though she was working with another customer. Our transaction went as quickly as your slow computer system would allow, literally allowing her to work with us and the other customer at the same time rather than us making us wait till she had finished with the first person. She has a neat sense of humor and seems to enjoy her job, which is so important when one works in the public sector.

charles L. 
Clasificación:
4.0

Diane saved my ass!

charles L. 
Clasificación:
5.0

The after hours check in was a bit confusing. Maybe make that a little bit clearer. We joked that there were cameras that captured all the confused people and rated them on a scale of 1-10 for goofiest. We would have rated pretty high! 藍

KELLY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

derek C. 
Clasificación:
4.0

On return, man working at the till told me just to park the 4x8 trailer and he would sign it back in. I then got a call the next day stating the trailer was not returned. I had expected that there may be issues due to the lack of service on the return so I had taken a picture that was date stamped before I left the dealership. This location may be understaffed since the man behind the counter on the return was very busy multitasking. Other than this the trailer was in good shape and I had no issues.

Leslie Y. 
Clasificación:
5.0

The woman working the front was awesome!!!

Melissa W. 
Clasificación:
5.0

Diane was so kind, knowledgeable, and helpful!! Highly recommend.

Emily J. 
Clasificación:
4.0

Would've gotten Excellent if I'd had a walk ramp

Tord D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Levi B. 
Clasificación:
4.0

I returned it after hours therefore i didn't get my money(deposit) back and it was over $100

Martin L. 
Clasificación:
5.0

Diane was wonderful and accommodated our needs. Pick up and drop off was easy and I would recommend. Clean equipment and the big 26' truck was easier to drive than I thought. ¡Gracias!

Gretchen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Janice B. 
Clasificación:
5.0

I am a regular customer and have been for years as I only have an economy car so any hauling I need to do I rent a U-Haul, preferably a truck or a van as I have short legs. The staff at this location are excellent and what really impresses me is that they work as a team. How the manager wear so many hats is on believable. One minute she is managing the storage and there U-Haul rentals and then the next minute she's Scrubbing the toilet due to a mess left by a desperate customer.

Sally N. 
Clasificación:
4.0

I was satisfied for the most part but the mileage out was incorrect and I was charged for going over mileage even though I only put 11-12 miles on it when I originally quoted 20

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
2.0

The fact that I can't get another vehicle while I'm charged full price on vehicle with cracked windshield, engine light on, service tire monitor light on. I barely used the vehicle. Was scared it might break down on me and that tire monitor. Don't tell me it will be okay. Fix it before renting it out. I have video of what lights were on.

Junior M. 
Clasificación:
5.0

Give me my money back for over feeling the fuel tank

Manuel P. 
Clasificación:
5.0

I have only set up the storage unit, I have not moved in yet. The UHaul staff are quick on their feet and are ready to give 100% while working. I like that.

Amelia F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Simon R.  |  First Impressions 
Clasificación:
5.0

Thank you U-Haul I've been with U-Haul since 2006 16 years you kept my belongings safe and sound. THANK YOU

WILLY T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie L.  |  Overall Experience 
Clasificación:
2.0

I had paid for 24hr access. As I was hours from leaving the country and storing my entire household at the U-Haul location, my access card was not working after hours. The number for manager in charge - Bri -, no one answered for more than an hour and U-Haul customer service also was unable to reach her after many attempts. As a result, I could not miss my flight, and my unit was left open and a cart of my items left just inside the door. I had to conitnuously call the next morning (after flying out of Anchorage) to get someone to lock my unit. The valuable household items on the cart had disappeared. I was told that my account was not authorized for 24hr access, though my charges paid clearly showed that was paying for them. Additionally, as preparing to move my items in storage overseas, my colleague made attemtps to contact the same manager -Bri- via phone to arrange transfer into a U-Box, but was again unreachable. If a manager is going to be unavailable, there should be an alternate to cover responsibilities to support customers. When I move back to Anchorage, unfortuately, I will be chosing a different location for the storage of my items. It's too bad, as the facility and most of the staff are great, but the most important services and management responsible for providing them are lacking. My collegue who helped me, he provided similar feedback and will also have the same advice to others using that property location.

STEVEN C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DOROTHY C.  |  Overall Experience 
Clasificación:
5.0

Traci and her staff are very professional and focused outstanding on customer service

KARL P.  |  Overall Experience 
Clasificación:
5.0

Tracy did an excellent job of resolving g the change of a storage unit. Fast and excellent service. ALL staff members assisted in a safe manor. Thank you again.

DOROTHY C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tione K.  |  First Impressions 
Clasificación:
5.0

That staff at both the Old Seward and the Boundry Ave location are great and went above and beyond to assist me. Thank you all!

Alicia H.  |  Overall Experience 
Clasificación:
5.0

Totally awesome experience with Traci and Kim helping me out

garrett h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK M.  |  Overall Experience 
Clasificación:
1.0

Not enough staff had to wait a very long time then BBC decided to leave as I had another appointment came back later….there is always a long delay to get help at front desk. But I do keep coming back staff are friendly good service when they get time to help a customer.

KAREN M.  |  Overall Experience 
Clasificación:
5.0

Very good customer service by Kim

garrett h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonja T.  |  First Impressions 
Clasificación:
3.0

Disappointed in the lack of lighting inside the storage room. There was trouble with the locks for the outside doors… No one seemed to have a key to open the outside roll up door when I was trying to move my stuff out so I had to go to the set of doors to the left that didn't have a smooth transition to the outside which made it hard with the carts.

Jen C.  |  Overall Experience 
Clasificación:
5.0

Good staff, excellent service and clean place. So amazing

Robert C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Chaz A.  |  Overall Experience 
Clasificación:
2.0

SAME MISTAKE IN BILLING 17 TIMES!! WATED MY TIME FOR MONTHS!!

ROBERT B.  |  Overall Experience 
Clasificación:
5.0

Never had a bad experience always love you guys at the old seward location

Valorie S.  |  Overall Experience 
Clasificación:
5.0

Thank you for everything!

Diane O.  |  Overall Experience 
Clasificación:
5.0

Traci was so wonderful and sweet! She helped us get in our unit super last minute and made sure we had all the supplies we needed. She totally set us up for success and we couldn't be more grateful!

MIKE M.  |  Overall Experience 
Clasificación:
5.0

Huge improvement in the last few months.

Gwen M.  |  Overall Experience 
Clasificación:
5.0

The customer service is excellent at this location. Tracie runs a tip too establishment and your company is lucky to have her A++++

robert m.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Cameron M.  |  Overall Experience 
Clasificación:
5.0

I'm uncertain if U-haul locations are independently owned. Nevertheless, this location is Top Notch. Management and staff is friendly and Professional. They are always ready to meet the customer's needs. Thank you U-Haul.

Stacey T.  |  Overall Experience 
Clasificación:
5.0

Customer service is excellent and the Hawaiian guy working there is an excellent guy asking if I needed any help at all. Very understanding about the situation I'm in. Thank you!

Thomas U.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIO L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tad B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandon E.  |  Overall Experience 
Clasificación:
5.0

Traci and her staff was very pleasant to work with and innovative in solving problems created by the national reservation system. I will recommend them to all I know. Cheers, Karl

KARL P.  |  First Impressions 
Clasificación:
5.0

Online process was excellent. I received emails regarding access codes and times the facility was open. Then, got to the site with a friend to download a trailer full of belongings and the building and storage room I was assigned was not accessible when I arrived at 7:30 pm. The emails I received showed 24 hours access and another from 5 am to 10 pm. But, the building sign showed 7 am to 7 pm. I was frustrated that I couldn't get after hour assistance as well. I had to take additional time off from work to download everything without assistance the next day. I do appreciate the young lady at the counter the next day however, she listened to my concerns and helped me extend the rental trailer that was due in that day and even got me a storage unit switched over to the building that was accessible to me after 7 pm. This really turned a difficult situation into a good outcome and showed me their customer service commitment. I am a person that expects businesses to practice what they preach in all aspects and will communicate any discrepancies to the highest levels of management. But, I will also give a positive response to good customer service assistance when It's done. So, I personally want to thank this team at the front rental counter for the excellent experience after my frustration with the initial online and on-site move. Thank you for taking care of this once frustrated customer.

Lloyd L.  |  Online Move In 
Clasificación:
5.0

Traci the manager is very professional, very courteous! Even when she is slammed busy she always greets with a smile. I come back to this facility because of the professional treatment. 5 Stars BIG ONES! She is an asset to your company!!

Richard L.  |  First Impressions 
Clasificación:
4.0

The only thing I would have appreciated was an elevator or some type of lift to the second floor.

MARY C.  |  Overall Experience 
Clasificación:
5.0

Great job guys keep it up 👍🏼

Aaron T.  |  Overall Experience 
Clasificación:
5.0

Exceptionally clean and secure.

RICHARD D.  |  Overall Experience 
Clasificación:
2.0

Staff were very kind and personable; however, the second floor of the storage facility is not ADA-accessible (there is no elevator, only stairs) and the only available storage unit in the size I needed was on the second floor. Because of mobility issues and lack of ADA access, it will take me multiple days to finish unloading my items into my unit. In addition, to unload or load items into/from the units you have to enter through the main store entrance and have staff accompany you to unlock side doors that access a narrow alley outside. Otherwise you're forced to cart them through the main store area, which is difficult to maneuver a dolly or flat cart through, and through multiple card-keyed doors that you must register and unlock each time. To access the alley you must go in the main store and request that staff accompany you to unlock the outside access doors in an alley then walk back out to the front to drive your vehicle around to the alley. The alley is barely wide enough to accommodate a parked vehicle while allowing any others to pass yet it is the only exit for all vehicles being used to access the storage unit areas. Five stars for the employees (and it's not their fault the building was built the way it was), one star for accessibility difficulties. Giving it an overall rating of "below average" as all other storage facilities I've ever been to are ADA-accessible and do not suffer from the complex vehicle access challenges this one has. I would have chosen a different facility but my U-pod is being shipped to and stored at this one and once it arrives I plan to the items from my storage unit into it. I didn't want to be juggling storage at two different businesses.

JillMarie S.  |  First Impressions 
Clasificación:
5.0

Awesome people, helpful and quick service.

Kenneth C.  |  First Impressions 
Clasificación:
5.0

Theonlyissueispayingfortheirserviceitshouldbehalfpaycashandhalfoncreditcardpaywentnotallcashpaymentorallcreditcardpaymentitwasandstillisaissueandtheywerehavingissueswiththerecomputerprogramneedscleaningupwenttoslowneedstechnicalsupportneedsupdatedlosingcustomerscauseofcnmputerwaittime

Jodie A.  |  First Impressions 
Clasificación:
5.0

Kimberly is a wonderful sweet lady and was very helpful and saved my day with her wonderful customer service.

Zachry R.  |  First Impressions 
Clasificación:
5.0

International self storage on c str and international in Anchorage I feel the ones running it is who is trying to break in. It happened during day not at night they claimed Our stuff was safe but I wasn't taking chances. I got a unit at unhaul right away. Be warned it is not worth going any place else. Besides u-haul offers insurance. That alone is worth it to me. The woman who helped us was super awesome and showed us how to gain access and gave us a map. She totally rocks!!!!!!!!(

JASON S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda N.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

susan g.  |  Overall Experience 
Clasificación:
3.0

The trucks were always parked in the way if you have a vehicle bigger than a car. Poor access due to parking truck in the way of customer traffic

mark r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick W.  |  Overall Experience 
Clasificación:
5.0

A

RICHARD D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dane R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

LINDSEY R.  |  Overall Experience 
Clasificación:
5.0

Very helpful!

Owen M.  |  First Impressions 
Clasificación:
5.0

The female at the counter was exceptional. She was courteous, helpful and professional! We appreciated her professionalism and service!!

Jennifer H.  |  First Impressions 
Clasificación:
5.0

Storage experience was excellent. I appreciated the security protocols, and especially the climate and humidity controls since I stored art works as well as photos. I would encourage management to add desk personnel during hours of high customers numbers to reduce the line wait time. Overall, I will gladly return to U-Haul for self-storage and vehicle rental and enthusiastically recommend it to family and friends. Hi, Steve! Carrie

Carrie B J.  |  Overall Experience 
Clasificación:
5.0

Staff were patient and kind going above and beyond to help me after a family emergency. Gracias.

Rebecca W.  |  First Impressions 
Clasificación:
2.0

I moved out properly and I was still charged rent the next month and even a late fee. I called this location and was never able to get a hold of anyone, and would have to wait literally hours on the general customer service line. It took three calls to the customer service line to resolve the issue--lors of wasted time.

Andrew T.  |  Overall Experience 
Clasificación:
2.0

Customer service lacks. I needed help when I arrived. The person expected me to know what to do with my code. Then my code didn't work so I was told to come back the next day if though I truck load of things. They could have opened the door and let me unload but didn't.

Christie W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick W.  |  First Impressions 
Clasificación:
1.0

Code was wrong. I had to go in. Girl at the counter said my code would work. It did not. Came back a 2nd time and the code still did not work. I was then informed that access to storage on my side is only until 7 pm? I still don't know if that's true but the fact that there is confusion about whether or not I can get to my unit at the quote AND EMAILED time 5am to 10pm pisses me off. I will not be getting a 2nd month and I will move my business elsewhere. My code did not work so the girl gave me a new code. That one worked, but it should never have even been an issue. Get your crap together uhaul.

Robert S.  |  Online Move In 
Clasificación:
1.0

Hi so I reserve a storage where I have an access for 24 hours and when I got there they didnt even know I had a storage unit reserved and on top of that i thought when u sign up reserve we get free automatic pad locks? I have to pay for the lock waited and greeted with unpleasant attitude but thats fine because it seems like the guy was having a bad day and hard day. So i was wondering if The one i signed up and reserved to have an access for 24hours is available because thats why i rented the uhaul so I can go back and fort. And I didn't have the chance to look at my reservation space? So i would like to talk to the branch manager or the owner of the company because, likewise I had a long day but i dont be bringing that to work so If you have a chance my number is (907) 744-4292.. please give that or have the manager, owner call me. Gracias

Nhel A.  |  First Impressions 
Clasificación:
2.0

The staff & facility was great. The wait line was long. I wouldn't recommend the storage for an upstairs unit since there is no elevator.

MARY C.  |  First Impressions 
Clasificación:
4.0

The representative I originally began the application with forgot to add 24/7 access, but the manager was able to fix it--even very late into the evening.

Andrew T.  |  Online Move In 
Clasificación:
4.0

Store forgot to set my access to 24/7, but manager resolved.

Andrew T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry T.  |  Overall Experience 
Clasificación:
4.0

The only issue I had was having to put in access code to one side before I could use the access code machine that my building had across from eachother. Also, there was no lighting in unit, being it winter in AK most months out of the year' it was inconvenient.

Valerie J.  |  First Impressions 
Clasificación:
5.0

Ray was God Sent. I've been to this U-Haul location a few times and Ray has always been Professional, kind, and expeditious. I almost gave away and vintage bicycle due to a move and lack of space when Ray asked, do you need a rental unit? We recently had a bunch come available. His question was the answer I needed in the Fog of the stress of my Move. Thank you Ray for always being at your Best.

Stacey T.  |  First Impressions 
Clasificación:
3.0

The young man working the front desk lacks in customer service skills. I feel that he is not knowledgeable about the storage options and he did not provide clarity about location of the unit we rented and did not mention that uhaul had their own locks on the unit. The person that answered the phone when we realized we could not access the unit due to being locked, was very helpful and had someone come unlock the unit for us very quickly. Overall the Uhaul experience was great, with the exception of the young man at the desk, he may need more training on how to interact with customers. ¡Gracias!

Jose M.  |  First Impressions 
Clasificación:
2.0

If you want a square to put your belongings in, Uhaul has expensive rooms for that. If you want to wait forever in line, Uhaul knows how to waste your time. If you wanted to be offended, Uhaul hires the best customer service people for that. I'll tell you, if I am providing you a good amount of money for a weak service, and your employees give me any attitude (hateful female I have encountered twice), or do not make me feel valued as a customer; I will create accounts around the web and make this review noticed. You want to waste my time, charge my card and hold my money, and then when I call to speak with the General Manager, Steve Womack doesn't answer. What a disgrace to the Uhaul community. It is difficult to mess up a franchise, where all you have to do is support the business model and keep happy customers.

justin b.  |  Overall Experience 
Clasificación:
5.0

Cade was especially helpful!

Kristen U.  |  Overall Experience 
Clasificación:
1.0

Unsanitary, very uncomfortable and not well-maintained. The least favorite business location I've ever been to.

victoria p.  |  First Impressions 
Clasificación:
2.0

My experience with Uhaul storage was perfect until the day I moved out. I had reserved a 10' truck to move out my belongings on the last day of my billing cycle. The reservation was for a return trip with a base cost of $19.99. When I arrived to pick up the truck, I was told by the Asst. Mgr there were no 10' trucks to rent, that Uhaul had overbooked. I was then told there was a 10' truck but it was only for one ways and it would be $118 and I'd have to drop it off at another Uhaul location. I was not going to pay $100 more for a truck especially b/c this was not my fault. Nor did I have the time to drop the truck off on the other side of town. I instead started unloading my storage with my car but because the location closes at 7 I had to return the next day to finish. The Asst Mngr said I wouldn't be charged for the next month since I was now on day 1 of the next billing cycle, but I was charged and had to speak with a Uhaul rep (Raymond - who was excellent!) about reversing the charges. I had to take off the 1/2 half of this day from work in order to empty the storage unit as well. Lastly, when I asked about the $50 guarantee that's posted on your wall behind the counter, I was told my reservation didn't qualify because of the overbooking. This makes no sense. I made a reservation - the reservation was not fulfilled. It caused me all sorts of trouble, but the guarantee isn't valid because you overbooked? I have worked as a Logisitics Manager the past decade and have both used Uhaul for personal moves as well as for work related moves. I'll be hesitant to put myself in the same position with the company going forward and will be looking at other options.

Jeff F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angus K.  |  First Impressions 
Clasificación:
5.0

Great staff. I appreciate the kindness and taking the time that answer my many questions. Thank you from a very satisfied customer.

Hilary T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James T.  |  First Impressions 
Clasificación:
5.0

the front desk lady was extremely helpful and friendly.

peter y.  |  First Impressions 
Clasificación:
4.0

I have good good experience with those who have good customer services. Had hard time with one male person two years ago. After that had good experiences since, as long as I keep in contact with them.

Teresa C.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

benjamin h.  |  Overall Experience 
Clasificación:
5.0

Your place is great and your employees are a wonderful asset to your company!!!!

KRISTINE D.  |  Overall Experience 
Clasificación:
5.0

Customer Service, Raymond P , was Great! He was professional, friendly and personal. Raymond found what I needed and explained. He is an asset employee to your business at Uhaul!

KRISTINE D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen M.  |  Overall Experience 
Clasificación:
5.0

Great service.

Joshua E.  |  First Impressions 
Clasificación:
1.0

Was only one nice employee the entire time I had my storage unit there. Everyone else was rude and unpleasant I had move out because of customer service conflicts.

Brenton J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

emily p.  |  First Impressions 
Clasificación:
4.0

No problems with facility or faculty. It would be nice if 'storage' was open 24/7.

DENNIS D.  |  Overall Experience 
Clasificación:
5.0

The first month was free, it was climate controlled, and great size for what I needed. Thank you for being in a good place for me!

carrol a.  |  Overall Experience 
Clasificación:
5.0

Really good service. I always use uhaul

Emmanuel M.  |  First Impressions 
Clasificación:
3.0

Make the storages accessible at all hours.

Mary B.  |  First Impressions 
Clasificación:
5.0

They were very friendly and helpful.

Michelle E.  |  First Impressions 
Clasificación:
5.0

The girl at the counter was patient and very knowledgeable about all products and services. Very efficient and tried to go as quickly as she could, servicing the long line by herself.

melissa s.  |  First Impressions 
Clasificación:
5.0

The U-Haul enployees are absolutely amazing! They are empathetic, understanding and so helpful! My items are 100% safe and secure here. I'll definitely continue to use the services at U-Haul again!

Shaienne L.  |  Overall Experience 
Clasificación:
5.0

Very nice, clean facility and a very helpful staff. I have used storage facilities in several states and locations over the years and this is the best I have ever seen.

Daniel B.  |  Overall Experience 
Clasificación:
4.0

The storage unit grounds were a little tight to maneuver around. I'm sure a box truck wouldn't have fit at my unit. The key card access didn't work at first and had to be checked in manually.

Rodger J.  |  First Impressions 
Clasificación:
5.0

Excellent customer service

brooke s.  |  First Impressions 
Clasificación:
2.0

When I signed up I had 24 hour access but wasn't able to get inside I was also supposed to be set up on auto pay which never happened until I was charged a late fee. For $200 a month not worth it

Kelsey L.  |  Overall Experience 
Clasificación:
5.0

Wonderful customer service and help made this so easy

Anthony C.  |  First Impressions 
Clasificación:
1.0

Not everything was 100% poor, but hey, I can't fit a full description into 200 characters so the rating went down as I filled this out.

Clinton J.  |  First Impressions 
Clasificación:
4.0

Everything went great.. I hired some two guys to help with the move. The only negative is U-haul is a very busy place,,long line to get anything done!

carrol a.  |  First Impressions 
Clasificación:
2.0

Past couple of months the doors opened by detecting my truck. Keypad NEVER used to access bldg. Unit was not individually monitored as stated, which is false advertising. Moved to a SECURE location.

Christie L.  |  Overall Experience 
Clasificación:
5.0

new to Anchorage ,thanks to everyone

Jamed T.  |  First Impressions 
Clasificación:
5.0

Great place and staff was always understanding

Troy G.  |  Overall Experience 
Clasificación:
2.0

Very poor customer service. Often the wait times were very long as well. I was going to write more in depth, but you have a character limit setup, which doesn't really convey to me thatyouactuallycare

andrew r.  |  Overall Experience 
Clasificación:
5.0

Great all around

Brooklyn T.  |  Overall Experience 
Clasificación:
5.0

Staff was quick to help resolve issues

JUSTIN D.  |  Overall Experience 
Clasificación:
5.0

Thank you for your service!

daniel c.  |  Overall Experience 
Clasificación:
4.0

I have no complaints. My stuff was in this storage for about 2 years. I'm glad to have it all back now. The staff was always great and the facility always clean.

Tiffany D.  |  Overall Experience 
Clasificación:
5.0

Very pleased with the service I received. Will definitely recommend and use them again. ¡Gracias!

Margie M.  |  First Impressions 
Clasificación:
5.0

🤪🤔😬🤐

Scott k.  |  Overall Experience 
Clasificación: