Comentarios del cliente para U-Haul Moving & Storage of Anchorage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Anchorage

Grado total:

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Evangeline R. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

El cliente no dejó un comentario.

Roberta J. en

Grado:

El cliente no dejó un comentario.

William P. en

Grado:

The 1st pickup offered as our rental was brand new and the auto windows and mirrors did not work. Staff fixed the problem in a jiffy by offering us a different vehicle.

Christopher S. en

Grado:

El cliente no dejó un comentario.

Eric B. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

I was not happy with returning the truck I was given one price and when I got there he said that the individual did it wrong and he changed it and charge me more.

Mark H. en

Grado:

El cliente no dejó un comentario.

Aaron R. en

Grado:

Provide basic customer service training to employee Raymond Pervis. He was rude and treated me poorly. I did not provoke this or insult him for being rude. I spend my money where I am treated like a valued customer and would never go to this location ever again. i will tell at least ten friends and more. It was just basic shut up customer only I (He) knows what was paid for and what wasn't. I paid for the van before coming in to speed up the process. He told me i just thought I did and lo and behold when the computer show that I actually did. He was a rude jerk. Charm school for this fellow.

greg B. en

Grado:

The whole process was great. Excellent customer service from everyone. Thanks!

Kacie S. en

Grado:

I’ve rented from you guys at this location multiple times before and never had this many issues. My reservation was for 11:30am and we stood around for 20 minutes with three employees chatting waiting to be helped. Tim helped me with my reservation and spent another 15 minutes talking about nothing related to my rental so by the time we got our rental we were 40 mins behind schedule. He explained the gas gage and gave me my rental confirmation with a diagram for the glass gage and circled where my current gas was at and that I had to bring back the rental within a quarter above or below where it started. I received additional charges for the gas. I called to ask about it and was told I was supposed to receive a text with an option to upload photos for my gas - none of which I was told by Tim when I picked up my rental or my the staff who received the rental back. I was then transferred to Jasmine a supervisor who was short and rude with me, cut me off while talking and couldn’t have cared less to help me and told me I need to drive back to the location and provide pictures of the gas gage -again which I wasn’t told to do by any of your staff. I should have to drive back and waste more gas to fix an $11 charge. My customer service was so awful this experience I do t plan to come back for the rest of my move next month.

Iberta C. en

Grado:

Very kind and friendly, I would go there to rent again.

Cheryl O. en

Grado:

El cliente no dejó un comentario.

GARY L. en

Grado:

It was perfect. Everything went well.

Lynne L. en

Grado:

El cliente no dejó un comentario.

Keven K. en

Grado:

Information that I put in when I reserved a truck on line had to be entered again when I picked up the truck. The system should be working.

Forrest N. en

Grado:

I had initially signed up for this to be a mobile pickup. However after 25 minutes of trying to get the mobile app to work I gave up and went inside.

Robert W. en

Grado:

Great service...it was perfect!

greg B. en

Grado:

El cliente no dejó un comentario.

aaron M. en

Grado:

10’ vehicle was beat up, dirty and shaky when operable. I requested a dolly and didn’t even receive one; U-Haul still had the audacity to charge me even after I notified the staff who received the vehicle upon drop off. Poor experience through and through. Will not be using service again.

Emmanuel W. en

Grado:

All is well, just more attendants to handle customers will be super

Joaquin B. en

Grado:

Staff was super nice and helpful - vehicle not so much. You need Better vehicles! Truck was horrible. Shakes and rattles. Super noisy driving down the road. Steering was sloppy and pulled to the right.

Caroline T. en

Grado:

Tim continue be TIM.. thank you so much for excellent service

Scott H. en

Grado:

the first van smelled like a dead fish. the guy at the counter acted like it was a huge deal to get another one around back because he had to move a truck to get to it. rolled his eyes and was rude. the other lady was very good, wanted to help, clean, move the van, every excuse he gave me she said i will do it. she is great.

Brandon F. en

Grado:

Box was dirty and had to be cleaned before we used it.

Gordon B. en

Grado:

El cliente no dejó un comentario.

Lance L. en

Grado:

nothing this location is doing doing awesome with customer service ,keeping the store clean and the vehicals ,trailers etc...… in great working order

Kevin T. en

Grado:

Staff was very rude on pick up and drop off. They seem to have a problem with customers who are using the U-haul app.

Joseph B. en

Grado:

El cliente no dejó un comentario.

Roberta J. en

Grado:

Not enough counter help. Had to wait 15 minutes because they said my credit card was declined. Three other people had same problem. I knew it wasn’t so after 15 minutes I finally left. That makes me a little hesitant to rent from them again. Had to wait too long ichecking in and out. I am not sure about recommending them. Everything was good except the wait.

Bryan I. en

Grado:

Just keep doing what your doing. Great job, extremely pleased!

Jack W. en

Grado:

I found the service and friendliness top quality! Very pleased to have done business with this location and employees! Jack

Timothy M. en

Grado:

El cliente no dejó un comentario.

Jamed T. en

Grado:

new to Anchorage ,thanks to everyone

Troy G. en

Grado:

Great place and staff was always understanding

andrew r. en

Grado:

Very poor customer service. Often the wait times were very long as well. I was going to write more in depth, but you have a character limit setup, which doesn’t really convey to me thatyouactuallycare

Brooklyn T. en

Grado:

Great all around

JUSTIN D. en

Grado:

Staff was quick to help resolve issues

daniel c. en

Grado:

Thank you for your service!

Tiffany D. en

Grado:

I have no complaints. My stuff was in this storage for about 2 years. I’m glad to have it all back now. The staff was always great and the facility always clean.

Margie M. en

Grado:

Very pleased with the service I received. Will definitely recommend and use them again. Thank you!

Scott k. en

Grado:

🤪🤔😬🤐

Valerie r. en

Grado:

The facility was clean and the service was excellent.

LARRY H. en

Grado:

Thank you

Ryan R. en

Grado:

Terrible access hours, rude staff, slippery floors, they sell the wrong locks. Never storing with Uhaul ever again. Will be sharing my experience with anyone interested in storage or moving.

Frances R. en

Grado:

The employee who helped us was phenomenal. I felt like he went above and beyond to explain what was available and we appreciated the time he took to show us a plethora of different size storage unit.

Judith F. en

Grado:

Quick friendly service.

Glenn K. en

Grado:

Great staff thank you guys for everything

Kimbra M. en

Grado:

Other than me booking a truck from you twice and then you not having one, I found you guys very pleasant.

Kerry T. en

Grado:

The line at the customer service counter was long with only one person working the counter and several employees standing around talking. Most employees were rather abrupt and not very helpful.

Mark N. en

Grado:

Great experience

William M. en

Grado:

N/A

SUZANNE W. en

Grado:

Everything from start to finish of move was great. Such a nice economical alternative to moving! Thank you!

William M. en

Grado:

Great customer service with a very competent staff. Had to work multiple rental issues (truck, trailer and storage unit) from 2400 miles away. I will definitely do business here again!

Ann A. en

Grado:

Our experience with this U-Haul facility was frustrating. Our U Box was not ready when we arrived to pick it up, and the staff in the facility was not prepared to help us in a timely manner.

teresa c. en

Grado:

Nice place. Done with my remodel. Will use again if needed

SHENAE F. en

Grado:

Employees are very difficult. More training on the building would be a plus.

Lisa L. en

Grado:

My only complaint is that I moved out 4 days into the next month and they still charged me for the whole month. So now they can rent it out again and have double rent paid. Unethical practice

ROGER C. en

Grado:

None

David R. en

Grado:

Great place and good rates

Stacey B. en

Grado:

Very professional staff- thank you for your help!

sarah f. en

Grado:

Definitely happy with the storage unit and the service. Especially when I didn’t lock up our unit correctly and they made sure it was secure for us until we came back the next time.

Holly L. en

Grado:

The staff was very helpful and when we encountered a problem they really tried to go above and beyond to solve it for me. I appreciate the customer service!

Suzanne G. en

Grado:

Best U-Haul I have worked with.

tamara g. en

Grado:

The outside door 1008 would never close we properly. The ledge going outside was so damaged that every load on a cart in or out dumped my stuff. It was incredibly frustrating.

Lucas H. en

Grado:

Kimberly at 4751 Old Seward Hwy Anchorage, AK 99503 Is the best customer service professional I have ever worked with! Thank you Uhaul for everything!

albert j. en

Grado:

Very good service