Customer Reviews for U-Haul Moving & Storage of Ames

4,006 comentarios

710 S Duff Ave   Ames, IA 50010

(515) 817-1091

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(515) 817-1091

710 S Duff Ave
Ames, IA 50010

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

Contract very confusing, mileage rates not posted, understaffed, so long wait time. Local pick up rental ended up being $100 more than posted rates. Not happy. Would seriously question using this uhaul location again.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Bruce R. 
Rating:
5.0

Check out & in was easy. Truck was in good shape and met our moving needs.

Scott G. 
Rating:
4.0

Customer did not leave a comment.

Brent T. 
Rating:
5.0

Customer did not leave a comment.

Heather D. 
Rating:
5.0

Customer did not leave a comment.

Trevor G. 
Rating:
5.0

Excellent service exceeded expectations. Business location is too congested for the amount of traffic. Great growth potential at a bigger location. RE Weissinger

ROBERT W. 
Rating:
5.0

the owner and general manager we dealt with were extremely helpful and fast! i came in very last minute at what i presume was a busy time for them (everyone graduated today and is packing their things to go home) and they were both very attentive and did not make me feel rushed at all. the GM was very quick to get us checked out in a timely manner while still being patient. 10/10 experience, im so sorry i dont remember any names!

Paris C. 
Rating:
3.0

Customer did not leave a comment.

Vince L. 
Rating:
5.0

Customer did not leave a comment.

Adrean J. 
Rating:
5.0

Customer did not leave a comment.

Paula P. 
Rating:
5.0

Ames Uhaul was very busy due to college kids moving. The manager never lost her composure and was very professional. She was working with a new hire. I felt bad for her because the store was understaffed. She was extremely knowledgeable and helpful. Give this gal a raise.

Sam M. 
Rating:
5.0

Customer did not leave a comment.

robyn T. 
Rating:
4.0

Customer did not leave a comment.

Barry O. 
Rating:
5.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

As always the best service by the best people anywhere on the planet! I am totally satisfied with all of the helpful friendly and knowledgeable staff there at the Ames Iowa location on Duff ave. I use the storage there as well and find it a well maintained and secure place that is reasonably priced. Highly recommend this location if you need somewhere to rent a vehicle or store your belongings. There is no better way to go than U-Haul and no better U-Haul location as the one on Duff ave. in Ames Thanks again guys. You are the best!

Mary G. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
4.0

Customer did not leave a comment.

Eustace L. 
Rating:
5.0

Customer did not leave a comment.

Roger W. 
Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

Overall experience with both sites was terrific. Thank you.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

melissa S. 
Rating:
5.0

You guys are Great to work with.

robin C. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Doris W. 
Rating:
5.0

Customer did not leave a comment.

ashokbhai P. 
Rating:
5.0

Great customer service. Slow at first but they were training a new counter person. So understood.

Jenifer D. 
Rating:
4.0

Customer did not leave a comment.

Scott A. 
Rating:
3.0

Customer did not leave a comment.

Jittaun T. 
Rating:
5.0

Customer did not leave a comment.

Jordan M. 
Rating:
3.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Amelia O. 
Rating:
5.0

Customer did not leave a comment.

Henry H. 
Rating:
5.0

Great service

Bill L. 
Rating:
4.0

They were very helpful and friendly. The process was quick and smooth.

Anthony J. 
Rating:
5.0

The gentleman that checked me in on the return was very efficient and helpful.

cathlene T. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
4.0

Picking up vehicle was great. I was charged $16 more than what I was told on the phone though. Drop off was a different story. The service rep was rude and disrespectful. Based on that, I will think twice about using this location again.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Jeramey S. 
Rating:
4.0

Customer did not leave a comment.

jeff B. 
Rating:
4.0

Customer did not leave a comment.

Molly W. 
Rating:
5.0

Customer did not leave a comment.

AJames S. 
Rating:
5.0

Everything was excellent!!

cindy W. 
Rating:
5.0

Customer did not leave a comment.

Gerardo A. 
Rating:
5.0

Customer did not leave a comment.

Jose C.  |  Overall Experience 
Rating:
5.0

Prices aren't accurate on the website $19.95 then .29 cents per mile and I drove 125 miles and it was $100

Jarett Z. 
Rating:
4.0

Customer did not leave a comment.

Kary A. 
Rating:
5.0

We were very impressed with the young man who helped us at check-in. He knew all the answers without hesitation and he was very kind.

karin i.  |  First Impressions 
Rating:
5.0

I just want to tell you that the young man who helped us was exceptional. I hope you are rewarding employees like this well. So hard to find good help these days.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Ana F. 
Rating:
5.0

Very easy to reserve vehicle. The vehicle was very clean and ran without any problems. Staff was friendly and very helpful

Josh V. 
Rating:
5.0

Everything good.

Tom L. 
Rating:
5.0

Randy and his team exceeded expectations with their customer service along with a friendly attitude.

James S. 
Rating:
5.0

Customer did not leave a comment.

Guy H. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Very nice and helpful.

Jeffery B. 
Rating:
5.0

The lady that was there to help me Tuesday evening was very polite and friendly and very professional 👍

Brian L. 
Rating:
5.0

For the small trailers, I think you should provide a hourly rate.

Ronald S. 
Rating:
3.0

Customer did not leave a comment.

augustina a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex K. 
Rating:
5.0

Tough to find a 1-way rental trailer, but overall experience was good!

Andrew J. 
Rating:
5.0

Customer did not leave a comment.

Kordell N. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Alexis H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

Erin K. 
Rating:
5.0

Customer did not leave a comment.

Olivia R. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

We were in and out in less than 5 minutes!

Lane G. 
Rating:
5.0

Made up for the abysmal service on the front end.

Howard T. 
Rating:
5.0

Customer did not leave a comment.

Josh G. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Kurt H. 
Rating:
5.0

Hosnesty allways is great service great equipment friendly staff!!

Gaudencio R. 
Rating:
5.0

Very courteous, friendly and helpful staff. While experience was very positive.

patrick C. 
Rating:
5.0

Customer did not leave a comment.

Jeremy E. 
Rating:
5.0

They were fast, friendly and efficient. They explained everything I needed to know and made sure I had no questions.

Ginny C. 
Rating:
4.0

Customer did not leave a comment.

Katarzyna R. 
Rating:
5.0

Everyone is always helpful and efficient.

ANA M. 
Rating:
5.0

I said no as there was dog poop on the step up into the cab. I was able to wipe it off, but it stunk. Was easily seen when I opened the door. Larry did an awesome job. If I went back, I would ask to deal with him.

Brian W. 
Rating:
5.0

Hello there I was very very pleased with everything and I was a little concerned about bugs getting into my boxes and totes but I was made aware that the units were kept clean and I was very very happy to hear that, I wanna Thank everyone for their help.

Vanessa E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerry G. 
Rating:
5.0

None

herbert C. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

The person who helped me was very helpful and friendly.

Guy H. 
Rating:
5.0

The staff at this UHAUL location are always polite and efficient! Our organization frequently uses UHAUL and we are happy to continue giving them our business.

Tara B. 
Rating:
5.0

Customer did not leave a comment.

Cory G. 
Rating:
5.0

Customer did not leave a comment.

Caleb J.  |  Overall Experience 
Rating:
5.0

Nothing

Shelby N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

The manager was very helpful assisting me with my questions.

ALAN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Only problem was trying to find entrance and I was using a GPS. A suggestion for this location put a sign somewhere on the main road in front to turn at light or far side of building for rental returns. This is for those coming in from the south and not from the area. I realize this is minor I did find it on my own. But it was excellent service and care there. Thank You very much folks.

CYNTHIA K. 
Rating:
5.0

Customer did not leave a comment.

Daniel H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Everything was great, very friendly and helpful people. Would definitely use them again.

Pat B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

DIRK Z. 
Rating:
5.0

Customer did not leave a comment.

PAMELA F.  |  Overall Experience 
Rating:
5.0

Thank you very much they were all very helpful and understanding with my situation. Nice clean environment very helpful and friendly thank you all uhaul team at 710 Duff ames Iowa

Sue C. 
Rating:
4.0

Customer did not leave a comment.

Drake J. 
Rating:
5.0

The person who helped me before move in was great. I’ve never rented storage before and she answered all my questions and walked me through everything in the store before hand which made it super easy when I got the facility

Jacilyn K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANGIER S. 
Rating:
5.0

Nothing everything was great, I have used you before and been very satisfied.

ANITA W. 
Rating:
4.0

Customer did not leave a comment.

CLENNY P. 
Rating:
5.0

Customer did not leave a comment.

Brent H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WALKER W.  |  Overall Experience 
Rating:
4.0

My room had a mouse trap in it and was dirty when I moved in

Katrina S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam H.  |  Overall Experience 
Rating:
5.0

The Ames staff was very friendly and helpful

Katy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

judith l.  |  First Impressions 
Rating:
5.0

We have already recommended U-Haul Storage to anyone needing storage. We were glad to have found it.

Dennis T.  |  Overall Experience 
Rating:
5.0

This storage unit is amazing! I love the area for loading and unloading. It is so convenient and clear. Plus the free carts to move your things was so helpful. Will definitely recommend and use again!

KATY S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brennon C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Haska G.  |  Overall Experience 
Rating:
4.0

Overall experience was positive... The manager and all of the staff were pleasant, knowledgeable, and helpful.

KEVIN K.  |  Overall Experience 
Rating:
5.0

Very clean Staff is friendly and helpful

Pat b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jose S.  |  Online Move In 
Rating:
5.0

The staff at this store, especially Lawrence Williams, were especially kind and welcoming. Lawrence is one of those employees with extraordinary insight and caring. He seems to sense what customers and staff need even before they know it. He works often and it is always a pleasure to see his smile. Be certain to take good care of him; he is corporate CEO material, in my opinion. The people who work for him also appreciate his kind and thoughtful demeanor. Listen to him and your business will continue to innovate and improve. He knows how to treat people.

tamara k.  |  Overall Experience 
Rating:
5.0

I just wish that someone could walk us through in person how to and where to get into the building and make sure they feel comfortable with everything! I had to call for help the first time! Just rattling off directions is not enough! After I got used to the procedures, though, everything was all right!

Virginia F.  |  First Impressions 
Rating:
5.0

It’s always gets down to the people And these people are great Thank you

JOHN A.  |  Overall Experience 
Rating:
4.0

The facility is excellent and very convenient. Renting the storage unit and getting the move out confirmed were not. I am out of state and was trying to rent the unit online or by calling and none of my calls were ever answered and nobody ever called back. Emails were also not answered. Even though online it showed I had a reserved unit when my daughter went to the facility it was not. Luckily she was able to reserve a unit in person.

Jacki M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sydney W.  |  Overall Experience 
Rating:
5.0

It worked out great for our needs! We will be using them again.

Scott C.  |  Overall Experience 
Rating:
5.0

Clean, convenient, friendly staff. Would use again and recommend to others.

KENNETH S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madhavi C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Karoline J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam s.  |  Overall Experience 
Rating:
5.0

The facility is well lit and very clean. Unfortunately, the same cannot be said for staff. We arrived at the storage facility on Thurs., Aug. 19th at 5am to move items out and realized we needed assistance from the office as my college son had left the lock key at our house which is out of state. We patiently waited for the office to open. When the office opened my husband was informed he would need a locksmith because the associate doesn't cut locks; fine no big deal. However, when we finally had a locksmith come out and open the door for us and husband went back to the office to obtain u-haul truck rental there was only one person working and a line of customers had been formed. Apparently the second employee had showed up to work but left abruptly after realizing she left phone at her friend's car. Our initial goal of moving early was delayed but obtaining the truck rental was a nightmare due to shortage of staff and long lines. More staff is needed.

Maria A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexzandria C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory H.  |  Overall Experience 
Rating:
5.0

The customer service individuals at Uhaul in Ames were extremely helpful, patient and thorough in their interactions with us. They answered all of our questions and gave clear instructions for accesding the storage unit. We can't say enough for how easy they made our day of moving! Thank you for great customer service and a secure location to store our daughter's belongings while not at school. We will return!

Cindy E.  |  Overall Experience 
Rating:
5.0

This is our second year using UHaul Storage. It is excellent! The facility is clean. The staff is helpful and friendly you can’t go wrong!!!

David G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josey S.  |  Overall Experience 
Rating:
5.0

It was an awesome experience for my first time using uhaul..

Canmaska T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan A.  |  Overall Experience 
Rating:
5.0

The staff was wonderful with all the people that were using the storage units

Michael A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angie S.  |  Overall Experience 
Rating:
4.0

Our check-in experience was amazing thanks to the worker who was very helpful and patient. The facility was very clean and well lit. The only negatives I encountered were trying to get through to the office - I waited for over an hour for one of my calls only to be given the national U-haul representative that said she couldn't answer any questions for me. I was also disappointed that the carts that they leave to help move were never available even though we were the only people there at one point (found out people were taking them and storing them in their vehicles). This made moving harder since we had relied on having them.

Jennifer G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kobe H.  |  Overall Experience 
Rating:
5.0

Very clean and well kept facility. I would recommend for short or long term storage.

Sue P.  |  Overall Experience 
Rating:
5.0

Amazing staff. I only use Uhaul and will continue to use them

Theodore S.  |  Overall Experience 
Rating:
4.0

I don’t like your website. I was never able to create an account. It made it difficult to work out issues with billing. But the physical space was good. Hours worked well and if my daughter was needing it next year, I’d use it again.

Tammy K.  |  Overall Experience 
Rating:
5.0

I spoke with Justine a few times getting things set up. She was always friendly and helpful!!!

David M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Priscilla T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Torey M.  |  Overall Experience 
Rating:
5.0

had everybody up front helped out customers Made the transaction very smooth

chuck s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amanda P.  |  Overall Experience 
Rating:
5.0

The staff was very professional and helpful especially during a very busy time in a college town. Well done Ames UHaul team!

Kim J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olivia J.  |  First Impressions 
Rating:
4.0

I had reservation for a first front storage unit, confirmed in person May 25th, got there on July 24th no unit was reserved, I had the confirmation number printed out. Had to take the last unit on second floor. Lucky they had one left.

RICKY S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexis D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angie S.  |  First Impressions 
Rating:
5.0

Ryan and his crew were always helpful, kind and conscientious. The storage was always clean and we never had a worry about security because we knew that each room was alarmed. Great location, great crew, helped to solve a great problem that we had

Timothy F.  |  Overall Experience 
Rating:
5.0

I was so happy with the service my daughter received at the u-haul facility. I was so frustrated that I spent literally hours on the phone trying to get through to u-haul only to be told they had no idea about my questions. So it was a welcomed surprised that the service at the actual facility was AMAZING!!!

Jennifer G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lindsey K.  |  Online Move In 
Rating:
5.0

The people at this location are Great

JOHN A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Becky J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANK A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle C.  |  Overall Experience 
Rating:
5.0

Our experience with Ames U-Haul was just great!

Mahdi A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G.  |  Overall Experience 
Rating:
5.0

The access hours aren't terrible, but 24 hours would be more convenient.

Erik F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kiley K.  |  First Impressions 
Rating:
5.0

Very easy move in, friendly workers.

Brynn H.  |  Online Move In 
Rating:
2.0

I wasn't going to write this but I've been getting daily annoying emails bugging me to write a review so here you have it. We had a unit here for 1.5 years and for the most part things were satisfactory. In the last month we stopped by our unit several times as we prepared for a move. Multiple times during that month the hallway where our unit was located was completely blocked by piles of junk. Many other units where blocked including our own. To make matters worse we had trouble finding carts because many were buried beneath the junk. We told the staff about it and they said they'd notified the person but that they couldn't do anything about it. When my husband stopped by he saw people looting from the piles. It was clear they were looting and we're not the owners because of how they were talking about their finds. It made it clear how little the security measures actually did.

Andrea A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina M.  |  First Impressions 
Rating:
4.0

The stupid alarm system kept going off even though I swiped my card. Also wasn't given a code for my account or at least I can't find it.

James B.  |  First Impressions 
Rating:
5.0

This was my second time renting from this facility. The staff is friendly, knowledgeable and helpful. The process was quick and easy. Highly recommend!

Dylan H.  |  First Impressions 
Rating:
5.0

Awesome!

Jason S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria A.  |  First Impressions 
Rating:
5.0

The facility was very clean and well organized.

Nicholas B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madhavi C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amanda T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO M.  |  First Impressions 
Rating:
5.0

Other than having to wait for some moving carts, the move-in process was very smooth!

Kristin T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory H.  |  First Impressions 
Rating:
5.0

Manager is great! Super helpful and friendly.

Anna M.  |  First Impressions 
Rating:
1.0

Could not get into storage bdg.

Cecelia H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victoria M.  |  First Impressions 
Rating:
5.0

First reservation lost. When checking on move in date found this out and was thankfully able to make new reservation. It didn’t matter that I had a reservation number.

Pam s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abdifatah J.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful employee. Very clean climate control facility. Certainly, I can recommend U-haul

Nicole V.  |  First Impressions 
Rating:
4.0

System was down, therefore i had to complete my move in over the phone and then again a week later. Staff was very friendly, however it was kind of a pain to move in due to unforeseen circumstances.

Lauren S.  |  First Impressions 
Rating:
5.0

Really helpful and understanding.

Chase M.  |  Overall Experience 
Rating:
4.0

The only problem I had was with the sliding door. Sometimes it would not open automatically when I was going out with a load, and I would have to go out the small door and swipe my card to get it to open. Such was the case the whole time I was moving out. This was inconvenient.

David S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Richard L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott F.  |  First Impressions 
Rating:
3.0

My only complaint is that the unit that I reserved online was not available when I went to the facility. You oversold the number of 5x5 units and I had to pay more money to get a 5x10. Not happy about that!!!

Mike F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colleen M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Erica A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimbre h.  |  First Impressions 
Rating:
5.0

The whole process was simple and painless and getting into the building and unit was quick. I wish the halls were marked a little easier to find where you unit is located but we found it quick enough. I will honestly continue to use the storage options as long as need be. Felt much safer than previous companies I’ve used.

Amanda P.  |  Online Move In 
Rating:
3.0

I understand that the building needs to be secure but punching your code in 7000 times is really difficult to do without setting off alarms. Also, we pulled into the garage thing and the was absolutely no signage telling you where the button to open the door again was located. Setting everything up online was extremely simple and is why I chose u-haul in the first place.

Chelsea S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dann S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN G.  |  Overall Experience 
Rating:
5.0

Great job! Excellent option for storage.

Adam B.  |  First Impressions 
Rating:
5.0

We were not Uhaul believers before, but we sure are now. The customer service was incredible at all 3 locations we visited throughout our trip and the trailer is the best quality I’ve seen. Thank you!

Madison M.  |  Overall Experience 
Rating:
1.0

When i came to pick up my things out the storage, I couldn't even get the lock open, and when i ask the the lady for help, she wasn't HELPFUL AT ALL and made it seem as if it was my job to find someone to open the "jammed" lock!

MESHALLAH M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerrine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn S.  |  Online Move In 
Rating:
3.0

Seemed a little understaffed in the office. No one was there when I came in and there was a wait before staff came into the office. I was a bit confused about the green zip tie on the unit door. I was not told that would be there so I did take it off to proceed with loading my unit. Unit was very clean and was as expected.

patty h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  Online Move In 
Rating:
3.0

Entry system not well explained and my first access card did not function.

Loren W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dallas M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEVIN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elisa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison B.  |  First Impressions 
Rating:
4.0

I had a really good experience overall. My only issue is that, being a solo hauler, I wasn’t always sure that some of my stuff is not going to disappear while I’m moving things to and from storage and can’t attend to it. It is natural for the facility of this kind to attract this type of attention, something to think about I guess.

VOLODYMYR S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connor R.  |  Overall Experience 
Rating:
1.0

Couldn't get help checking out, when multiple people were working, not acknowledged when workers were present. Garbage customer service, wouldn't recommend to anyone.

kenyon T.  |  Overall Experience 
Rating:
4.0

It was great and the right price

Carl H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane S.  |  Overall Experience 
Rating:
2.0

When I got my storage unit the light was broken, and it was completely dark. I reported it to the lady in the office. 3 weeks later nothing was fixed, additionally, the elevator was broken, and I was not able to move my mattress by myself from the third floor. This was the day I returned to Ames, to move into my new apartment. I went to the office again, asking them for help. Both staff members were very rude ... it was Uhauls reposnobility to assist with this matter. So, I ended up sleeping on the floor. I would have found it appropriate that they would offer me to help me move the mattress in my car. I know things like that happen but this is not fair to me, paying full price for a dark unit while the elevator was broke. It was highly unprofessional from the staff as well.

Hannah W.  |  Overall Experience 
Rating:
5.0

Exceptional customer service and so easy to work with.

Cathleen R.  |  Overall Experience 
Rating:
5.0

Uhaul was VERY easy to work with. We had to move up our move in date due to covid. They we’re so accommodating and helpful. Move out was a breeze. We will definitely be using you again!!

David G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Beth M.  |  Overall Experience 
Rating:
5.0

My only complaint was that my storage unit was not mopped out prior to my move in. It was only a little dusty but it worked fine for me.

Ana E.  |  Overall Experience 
Rating:
1.0

Very rude people throughout the company, especially those who are in customer service though online chat.

Jeremy R.  |  Overall Experience 
Rating:
4.0

Didn’t have the size unit I wanted but it was during the most busy time of the year. It was annoying to swipe your card a bunch of times every time you were there

Mia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francine T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nivea r.  |  Overall Experience 
Rating:
3.0

One elevator & only a handful of carts was not enough on days that multiple people were moving things in/out of the facility. It would be helpful to have multiple elevators & carts for days when the facility is more busy. The sliding door near the elevator also almost always had issues opening.

Bailey K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert c.  |  Overall Experience 
Rating:
5.0

I had an excellent experience with renting a 5*5 storage unit. The unit was totally secured and clean and the staff was very helpful. Everything went even better than I was expecting. I would totally recommend this to anyone who wants to rent a storage unit.

khalid a.  |  Overall Experience 
Rating:
4.0

I would have appreciated the opportunity to discuss possible adjustment in storage unit payment as I only utilized storage unit for (2) days and still charged for (1) full month. Due to living (3) hours away, I was limited to storage options with need to store possessions short term due to end of old apartment lease on July 27, 2020 and beginning of new apartment lease on July 29, 2020.

paula b.  |  Overall Experience 
Rating:
5.0

Very hard to get thru on the 800 number long wait times

LINDA C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jonathan C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Muhammad Afif Rusli B.  |  Overall Experience 
Rating:
4.0

The workers here in Ames deserve a raise for the work they were willing to put in even after store hours. I could tell they were under staffed but they held up the entire operation wonderfully. One worker was willing to help me an hour after the store closed so that I didn’t get charged for an extra month of storage when I had moved out.

Oscar B.  |  Overall Experience 
Rating:
5.0

This U-Haul indoor storage facility in Ames is wonderful and very clean. Worked perfectly when we needed to store college stuff over the summer. Very reasonably priced. I would highly recommend using this storage facility.

Susan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa P.  |  Overall Experience 
Rating:
5.0

LOVE that you have a big elevator!! My 3rd floor unit in Texas 30 years ago did not have one. Also appreciated having the free carts! The whole process was quick and simple.

Melanie O.  |  First Impressions 
Rating:
5.0

awesome service and people

Kandice L.  |  First Impressions 
Rating:
3.0

The staff spent some time activating my card and then when I got to my unit the alarm still went off. I wasn't told how to dismember the alarm or even told about the alarm. You have to re-swipe your card to enter every time which was super annoying if you have a lot of stuff in your car. Storage units were clean.

Safie J.  |  Overall Experience 
Rating:
2.0

Waited in line for about an hour to check in. Seemed understaffed for a busy weekend in a college town. There was what appeared to be a homeless persons belongings in our storage unit. Had to wait in line for another half hour to get a different unit. Did not seem like the storage facility was secure as advertised. Feel nervous about keeping my family’s belongings there.

Bill T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VOLODYMYR S.  |  First Impressions 
Rating:
4.0

We moved in on the day that your national system was down, and Mack was able to find a work around to help us. Very much appreciated.

Curtis P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARLENE L.  |  Overall Experience 
Rating:
4.0

I did have a misunderstanding with the employees.Atthe time I rented the2 units they told me I needed 2 dial locks(since I was using two separate closets), which was fine.I went to our local hardware store & bought 2 locks (spending $18on the 2. I was then called by someone at the store that I had the wrong locks I needed to buy the locks at U-Haul. Since I had already spent the money on 2 locks I did not comply with request, but continued to get called about that. I had insurance on my items & felt my things were secure with my locks. You need to stipulate your locks are the only locks you allow.

Jennifer G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bailey K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ARLENE L.  |  First Impressions 
Rating:
5.0

Great service and very helpful!

Shawn B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandra C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kara B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carrie F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaandra R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nivea r.  |  First Impressions 
Rating:
5.0

Service, and the facility were excellent. Pleasantly surprised to receive a month free as storage was for college. Inside, climate controlled storage was just what we were looking for. And, at a very reasonable rate.

Kent K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie J.  |  Online Move In 
Rating:
5.0

This is the cleaest storage I've ever used and the staff was always nice, even during all the COVID19 issues.

Lor T.  |  Overall Experience 
Rating:
5.0

Everything was so user-friendly and easy to understand! The entire process of reserving a unit, checking in, and moving our belongings in was so efficient, clean, and unstressful!

Julia M.  |  First Impressions 
Rating:
5.0

Was very impressed with the cleanliness and the security of the facility! The drive up area and the carts to load stuff on was great! Very happy with our choice to store my daughters stuff there for the summer!

Shayla C.  |  First Impressions 
Rating:
5.0

We made a big move this year and used their boxes and truck. all went very well. Staff helped a lot.

Mahdi A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PETE G.  |  Overall Experience 
Rating:
5.0

U-haul did a great job everything was good

Susan E.  |  Overall Experience 
Rating:
5.0

EASY AND CONVENIENT TO CAMPUS

Ward B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victoria F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dean H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latonya B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Libby F.  |  Overall Experience 
Rating:
5.0

Ames, Iowa-Ryan Haraway waited on us. He was so helpful, friendly and informative. He made the experience very positive. The facilities were super clean and the carts and elevator was greatly appreciated. Thank you!

Megan P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dallas M.  |  First Impressions 
Rating:
4.0

The website needed to be more transparent about not taking checks and that there were different levels / prices for the neccesary insurance. The facility is very nice and clean.

Dallas T.  |  First Impressions 
Rating:
5.0

Thank you

Jack O.  |  Overall Experience 
Rating:
4.0

Thank you everything was great

KATHLYN M.  |  Overall Experience 
Rating:
5.0

Great customer service

LINDA C.  |  First Impressions 
Rating:
5.0

Ive always been very satisfied with the service I get. Moving into the storage facility was great. Wonderful facility

Elisa C.  |  First Impressions 
Rating:
2.0

The facility itself was great and would have gotten a great review IF WE COULD GET IN TO USE IT! The after hours lock was broken, so you could not get in unless during office hours.

Lane P.  |  Overall Experience 
Rating:
5.0

Fast friendly and helpful thanks so much!!!

Debra C.  |  First Impressions 
Rating:
3.0

I dont like companies that send me surveys, just like your cust service reps if i wanted to give them a review i would seek out a way to do so. Not be bothered by emails for useless surveys.

Corey W.  |  First Impressions 
Rating:
5.0

Employee was courteous and polite, and recommend things for an easy transaction.

ronald c.  |  First Impressions 
Rating:
5.0

Great experience, always willing to help with whatever we needed.

Carly P.  |  First Impressions 
Rating:
5.0

Everything was great

KATHLYN M.  |  First Impressions 
Rating:
5.0

I would definitely use this storage facility again. I always felt safe when I was there and everything was top-notch. Clean, accessible and convenient!

Erin F.  |  Overall Experience 
Rating:
5.0

Very good

Christopher L.  |  Overall Experience 
Rating:
5.0

Awesome facility. Staff is amazing

Austin W.  |  Overall Experience 
Rating:
4.0

Thank you

Janis L.  |  Overall Experience 
Rating:
4.0

I know this is a newer storage unit, but getting 24 hr access figured out ASAP is a must for a happier customer. For anyone with an 8-5 closing at 7pm is unrealistic and inconvenient.

Anna K.  |  Overall Experience 
Rating:
5.0

.

Dena Z.  |  Overall Experience 
Rating:
5.0

Employees were very efficient

Kevin K.  |  Overall Experience 
Rating:
5.0

Mack was great for work with.

Ross A.  |  Overall Experience 
Rating:
4.0

Only complaint is one time I had to ask them to unlock the storage facility soon after they opened. Otherwise clean and helpful facility.

Mia W.  |  Overall Experience 
Rating:
5.0

Easy access to storage locker with the added bonus of having carts waiting for you at the facility made my moving day much easier. As well as, the dock where you park being perfect for moving trucks

Allison A.  |  Overall Experience 
Rating:
5.0

Although the store was busy with college students coming back to town, the manager was very thorough with us. Another employee was at the storage building, and was extremely helpful to us.

Janice A.  |  First Impressions 
Rating:
5.0

Facility was always clean and easily accessible. Staff was very helpful and friendly! My only (small) complaint would be that I wished there were less mattress carts and more flat carts to move boxes!

Erin S.  |  Overall Experience 
Rating:
5.0

What's the point of requiring circular locks?

Kevin S.  |  Overall Experience 
Rating:
5.0

Nice facility would rent again

Wade B.  |  Overall Experience 
Rating:
5.0

It was busy but the staff was friendly and patient.

Flora W.  |  Overall Experience 
Rating:
5.0

Staff was professional and helpful. More carts would have been helpful but I was there at busy times.

James M.  |  Overall Experience 
Rating:
5.0

Great help. Great facility. Easy access.

rachall r.  |  Overall Experience 
Rating:
5.0

very organized and efficient, considering it was a busy weekend

Joe W.  |  First Impressions 
Rating:
5.0

the employees were very busy, it was very hot and humid, it was later in the day, on top of all of this, the employees were very helpful and made sure all my questions were answered.

Kendall G.  |  First Impressions 
Rating:
5.0

A wonderful, brand new facility. Staff person was very helpful. Will use this storage facility again if we need storage.

steve d.  |  First Impressions 
Rating:
5.0

The new facility looks great! I'm glad that even though the current hours are only store hours that the employees were willing to leave it open for longer and come back after hours to lock up,

Ryan H.  |  First Impressions 
Rating:
5.0

Great experience. Everything was clean and very convenient.

Lindsay O.  |  Overall Experience 
Rating:
5.0

New and fresh looking storage. Helpful staff!

Pål I.  |  First Impressions 
Rating:
3.0

It was impossible to actually talk to the Ames location in person. The location would never answer and I would bounce to a different person somewhere else. I had to drive location twice for questions.

Joan H.  |  Overall Experience 
No reviews have been submitted for this location.

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