Had to remove 6x12 trailer myself.douglas S.
Customer Reviews for U-Haul Moving & Storage of Altamonte Springs
Altamonte Springs, FL 32714
(W Of I-4)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Duncan R.
Early check in works GREATRichard B.
El cliente no dejó un comentario.david U.
El cliente no dejó un comentario.sandra D.
El cliente no dejó un comentario.Amber B.
El cliente no dejó un comentario.Catherine B.
El cliente no dejó un comentario.Ty M.
El cliente no dejó un comentario.JONATHAN K.
It was an excellent experience all the way around! 👍🏻Anita K.
El cliente no dejó un comentario.Cristina R.
El cliente no dejó un comentario.Francis P.
Made a reservation in advance by 2 weeks. Did not have the 26ft truck and car transport. We were sent to 3 places that morning , after spending all day looking we were sent back to this location to finally pick it up by 3:40 . So disappointed and that is not all from start to finish I am very, very disappointed in Uhaul. Seems the only thing uhaul has done right was the storage unit in Longwood, Fl. They are the ones that keep a good business with customer satisfaction. The employees there ROCKGLENN O.
El cliente no dejó un comentario.WILLIAM P.
El cliente no dejó un comentario.ALMA B. | Overall Experience
Do not leave the engine running during checkout. My 10 mile trip cost 3.5 gallons of gas including the 10 minutes or more running while I was finishing paperwork.Terry L.
El cliente no dejó un comentario.Jesula L.
El cliente no dejó un comentario.Erich V.
I was overcharged for gas !!Ricardo S.
El cliente no dejó un comentario.christopher O.
El cliente no dejó un comentario.Leigh K.
El cliente no dejó un comentario.Andra C.
El cliente no dejó un comentario.Patti B.
El cliente no dejó un comentario.Cristian M.
Freindly, knowledgeable and helpful staff.Linda S.
El cliente no dejó un comentario.Ximena E.
El cliente no dejó un comentario.Jennifer I.
El cliente no dejó un comentario.Carlos D C.
El cliente no dejó un comentario.Robert M.
The only issue that I have was this. The employee showed me the picture of the amount of gas that was in the truck. So I then knew what I had to put back in the truck when I was finished. Well when I got in the truck to leave and do what I rented the truck for I noticed that the gas was below the level of what the employee had said. So to make sure that there wasn't going to be a problem I took a picture before I used the truck. Sure enough when I'm done renting the truck and go to return it the employee says well there is going be a problem you didn't return the truck at the right gas amount and I said yes I did. It's exactly at the line of when I picked it up and I showed him the picture. Thankfully I had that proof because from what I understand it will cost the customer alot of money if you don't return the truck at the right gas level. Luckily He says ok and says I guess I won't charge you then. So for future times just make sure that the gas levels match. And too future customers always take a picture.Katy S.
Well first off, I was overcharged by about $45. That's unacceptable. Yes, it was resolved but took 25 mins of back and forth showing pictures to prove prior fuel amount. The manager says this was a â€œglitchâ€, I'm sorry I don't buy that. The employee who took in the returned vehicle came off incredibly defensive as though I was trying to swindle him, the irony. He asked me if there were any problems, I responded â€œa fewâ€ and he responded â€œokayâ€. Guess it wasn't important. Next, the driver side door to the vehicle would not close properly. The seat was incredibly difficult to change position, I had to step out of the vehicle and manhandle it with both hands. The tires were low on air and the truck was swerving to one side. Last was the check engine light, not that I care it's on but you might. I won't be returning to this location and will be hesitant to go return to any usual location.PETERP P.
El cliente no dejó un comentario.David S.
Equipment was fine. Well maintained and clean. The return process was very frustrating, however, as I was returning the truck after business hours using Truck Share. First of all, either the store's WiFi was atrociously slow (signal wasn't the issue) or the Uhaul Share website is trash because each step in the return process took about 3 minutes to load the next page and there are 5 steps. The parking lot is pitch black with no lighting at all, so my wife and I are standing there in the dark in Altamonte just waiting for the website to load. Once the return process was complete on the phone, the next project was finding the drop box for the key. The sign on the front door just pointed to the LEFT, so we walked all around the building using our phone lights to see, and after about another 5 minutes finally found some small black boxes, with no clearly visible signage and no lighting, to the RIGHT of the front door. I put the key in and closed the latch, and have no idea if I put it in the right place. They really need to make some changes for me to ever consider renting from this location again.Samuel T.
Early check in works Great!Richard B.
They need to schedule the counter staff better the wait was long with one person then all of a sudden there was three after most of the long line was already gonechristopher O.
El cliente no dejó un comentario.David H.
More clear instructions on returning trucks after business hours.Bradly R.
Just looking at your after hours, self service return appâ€¦.didn't work for us. Other than that, facility, staff and vehicle were top-notch!Kerry P.
The trailer was not cleaned out and I had to broom clean itJames H.
This U-Haul is a very special U-Haul run by very professional people they are very niceMICHAEL J.
El cliente no dejó un comentario.Alexander P.
The experience was great and smooth without issues. Only little issue was wait time.David F.
The Best!Herbert Y.
Nothing as of nowJean H.
I reserved a truck a month in advance for my move to SC from FL and on the day of pick up had to go to two different locations before customer service finally sent me to the Altamonte location to pick up a truck. I had the movers at my home at ready to pack my home but they had to wait to before I finally was able to get a truck I reserved a month earlier, which I had to pay them extra for waiting 1.5 hours. Very inconvenient, and having to spend unnecessary money for Uhaul's mistake. The Altamonte location was very nice though.Makeeba C.
El cliente no dejó un comentario.Arnel J.
The staff was fresh and made me feel welcomed even when I changed my rental.TODD B.
Friendly and approachable service. Would recommend to friends and family.STEVEN N.
They are always very helpful very considerate and always willing to help I think I'm very muchMICHAEL J.
El cliente no dejó un comentario.Ryan C.
They have some new smiling faces at the store. All my interaction with the new staff has been great. Hope they keep it up.David H.
These guys were great - both when i went in for the pre-check and when i dropped it off. I would definitely recommend this location. They were informative, cooperative, efficient, polite and very friendly and helpful/Dk C.
El cliente no dejó un comentario.roger G.
El cliente no dejó un comentario.rushaine E.
El cliente no dejó un comentario.Lucille D.
I've rented from this Altamonte Springs Florida location many times and the staff has always been great. Never had an issue.Jeffrey B.
El cliente no dejó un comentario.justin W.
El cliente no dejó un comentario.Kellie N.
Very happy with my rental. Technician was very pleasant & knowledgeable.Donald H.
The staff were so much help during a stressful time of moving. Can't say enough about how they managed all my requests and last minute changes. They were great!Sandra H.
The staff was friendly but the store was not staffed appropriately. The rental had no ac and no accommodations were offered once it was made clear to the staff- there should have been at the very least a discount applied. It's Florida in 90 degree (and higher) weather.Elizabeth K.
My rental truck wasn't at the location I choose on line. It was at another location so I lost time to pick it up. Also there were no hand trucks availableJose D.
The two ladies at the Altamonte Springs location are very helpful and the truck I rented for a four hour time span was ready and clean ,the rental process was streamlined, I would certain to use this location againMary M.
Not advertise one price and then basically double bill someone. I made sure everything was done so there wouldn't be additional charges and still got charged twice. Smh. There was a bogus cleaning fee when the only thing I had with me was my wallet in the truck and I know I didn't leave that so what was there to clean? No worries. All goodLakishya G.
El cliente no dejó un comentario.Herbert Y.
El cliente no dejó un comentario.Paula M.
El cliente no dejó un comentario.Emerson H.
El cliente no dejó un comentario.Jill M.
You really need more people working on Sunday mornings, I had to wait 45 minutes just to buy 4 boxes. Very depressing. Uncalled forANGEL G.
The drop off process was difficult. The dropoff was changed after I made the reservation and when I got to the new location, they were closed and I then spent the next hour on the phone trying to find a location to drop off. Funny, the place I dropped it off was the original one that I had asked for when I made the reservation. The dropoff location personnel were helpful when I dropped off, but for some reason they didnt check in the trailer and approx two weeks later I got an email asking when I was going to return the trailer. Luckily the lady in customer service was able to get it taken care of.Daniel O.
1st truck wlI was provided was unclean and had baby roaches, including a can of flea and tick spray was in the van. I immediately requested another van.Gretchen C.
El cliente no dejó un comentario.Brendan B.
Short staffed long lines extra charges. I think next time I'll just rent a truck from Home Depotjonathan D.
El cliente no dejó un comentario.KEITH M.
El cliente no dejó un comentario.Dormarie C.
The African American Gentleman at the front desk was awesome. Very courteous and professional. If I ever rent a u-haul again I would come to this location specificallySheray W.
It was the end of the month on a Sat. Only 1 person was working. I was there at 8:00. I was the 6th person in line. Took 40 min. to get waited on. Only to find out I could not use my debit card or cash. It was only 20. transaction. I've used this location 3x prior w no issues. The employee was rude and adamant w no empathy. I called my friend that was helping me and she was 5 mins. away w a credit card. I was going to wait to the side for my friend. Employee said I would have to get back in line which I would be the 10th person now. Other customers were fine w that. But employee insisted to get back in line even though other patrons wanted to let me stay. I silently cried while my friend and I waited another hour in line. I watched her be rude w other people as well. Moving is stressful already. I didn't need extra stress. I looked for your company to ease the burden and received more stress. Not good. It was awful. I will rethink who I choose to help move next time. Even if it cost more money.RITA J.
Very helpful staff!Micah R.
El cliente no dejó un comentario.YORALEIDYS G.
El cliente no dejó un comentario.Cassandra R.
Manager came outside and helped me get my trailer quickly.Carlos A.
El cliente no dejó un comentario.Jason S.
i was charged for furniture pads that was not in the unit. I waited for over 45 minutes and the refunded was never processed.Brenda K.
El cliente no dejó un comentario.Nashira M.
El cliente no dejó un comentario.Jorge L.
El cliente no dejó un comentario.Thomas D.
Everything was perfect. The individual who assisted me in the store, Dominique was pleasant, detailed and informativeDawn B.
El cliente no dejó un comentario.DOMINIC M.
The staff is so professional there. I have rented a few times at this location and to help save me money they talked about different programs they have for people who need to rent all the time. I feel they really do care.David H.
El cliente no dejó un comentario.patty K.
El cliente no dejó un comentario.EDGAR M.
I have utilized this location for many times and the equipment was always very good and the staff friendly. I do want to highlight that Dominick is very knowledgeable, helpful and polite-he does a great job. ¡Gracias!Kristine P.
El cliente no dejó un comentario.ivan W.
El cliente no dejó un comentario.DEJUAN P.
Great service, quick and easy!Natanael C.
There was onlyone person working on a Saturday morning. By 8:30am there were more than 10 people waiting in line. We were in line for 45 minutes.Victor C.
I usually don't have problems with the truck but today it overheated and I barely made it back to the U-Haul but overall U-Haul is a great companyMICHAEL J.
Nothing. At this location, there were two associates working. The man who helped me was very helpful and personable!John M.
Have more staffing in location because they were swamped and dealing with very rude peopleJasmine D.
There need to have hand truck available for even rental to make it easier hauling items in and out of storage. Other than that it was a pleasant experience.YVONNE P. | First Impressions
Excellent staff, clean facility, always felt safe.Ross k. | Overall Experience
El cliente no dejó un comentario.BONNIE R. | Overall Experience
El cliente no dejó un comentario.elizabeth g. | Overall Experience
El cliente no dejó un comentario.Romona A. | First Impressions
El cliente no dejó un comentario.Marie A. | First Impressions
Staff was friendly and patient. All areas were clean including the storage unit. I'm very happy with the decision to go with the UHaul storage facility.Susan C. | First Impressions
The staff is very rude and do not show any empathy towards their customers. There is only one young gentlemen that was of a lot of help, which I can't remember his name. But the other ones and the manager (lady) if there is more than one, was horrible.Socrates Samuel S. | Overall Experience
El cliente no dejó un comentario.portia w. | Overall Experience
El cliente no dejó un comentario.Ken M. | Overall Experience
They NEVER awnser the phone, than u go to central uhaul call who takes a message and MEVER GET A CALL BACK. They also not organized to put in the sistem, unit was return 8/31 clean and sweep, only TODAY 9/12 I get a closedgianluca a. | Overall Experience
El cliente no dejó un comentario.Cherites B. | Overall Experience
Moving in seemed pretty simple. But the move out process was poor. I have used u-haul for many years when I needed to move or store things. I was told on move in and out that there would be a pro rated rent for any time not used for the month. I confirmed the amount on the day we moved out, with 9 days used during that month. After 5 days, I still hadn't received any refund. I called and spoke with the manager and owner of the facility, both saying that it's not possible that I was told that. I am now being told that nothing can be done because it is a nationwide policy for no refunds and yet they are able to rent out the unit I have paid for and have no access to. I contacted corporate and initially was told that it was based on each location's discretion. The customer service representative on the phone at corporate was professional, but was unable to help on her end as the funds would have to be released from the store specifically. A few moments later being told that the policy did indeed change. As someone who has worked in customer service for many years, this company's policy has now cost them my business and anyone else's that I come in contact with. This facility and staff in particular will never be recommended.Mary D. | Overall Experience
El cliente no dejó un comentario.MELANIE P. | Overall Experience
El cliente no dejó un comentario.Carmen V. | Overall Experience
El cliente no dejó un comentario.JEREMY H. | Overall Experience
Love them , best experience everMICHELLE F. | Overall Experience
El cliente no dejó un comentario.irise J. | First Impressions
Thanks for caring for me during some of the hardest days of my 49 years living. Uhaul is the place I go for moving and storageDaniel M. | First Impressions
They need some body that speak SpanishRAFAEL B. | Overall Experience
Storage facility was well maintained and managed. Very cooperative.Missy D. | Overall Experience
During the covo crisis you'll sold my unit and caused me further debit you'll were very inconsiderate of a individuals financial set back due to unemployment.Bem w. | Overall Experience
El cliente no dejó un comentario.Clarence T. | Overall Experience
El cliente no dejó un comentario.NEKEISHA S. | First Impressions
El cliente no dejó un comentario.Janelise R. | Overall Experience
A Comfortable experienceEmil F. | Online Move In
I always use u-haul. They are the best for real.Pashka K. | First Impressions
El cliente no dejó un comentario.Jeannie C. | Overall Experience
El cliente no dejó un comentario.Lara A. | First Impressions
The customer service service is great.NICOLA S. | Overall Experience
Good staff plus neat clean facility. Thanks !Lou B. | Overall Experience
Everyone was excellentDawnette K. | First Impressions
All the staff was very courteous and professional. I would recommend this facility to anyone needing storage.Ricky S. | Overall Experience
Staff is THE BEST at this location. A++ service!! Thank youKaren W. | Overall Experience
Great service the manager Phil was greatTim M. | Overall Experience
Phil the General Manager was awesome. Great customer service. He greeted you from when you walk through the door and let you know he'll be with you shortly. I'll highly recommend this place.takeysha b. | First Impressions
Phillip is very kind, professional, and expeditious with all inquires. Thank you sir for a wonderful experience at the Uhaul location you manage!Brenden B. | Overall Experience
The staff was amazing to work with and Phil went above and beyond to help me out.Douglas W. | Overall Experience
Very helpful staff and a easy quick move inChristopher L. | First Impressions
It was nicer than others I have had in the past.Eduardo R. | Overall Experience
Great managerPETER T. | Overall Experience
I would recommend this top-notch facility in a heartbeat due to the excellent management!BARBARA H. | Overall Experience
Excellent facility and the friendliest and most helpful staff I’ve ever dealt with!Jeremiah M. | Overall Experience
Charging me $200 for 8 days of storage is terrible. Not offering a prorated rate and locking me out until I paid is nothing but greed.Scott D. | Overall Experience
Uhaul is my they are the best. Prices are more expensive than I expected.TRACY V. | Overall Experience
Friendly staff!oneida c. | Overall Experience
Quick and easy!oneida c. | First Impressions
The uhaul and storage they were great and I wanna thank Mr. Andy for helping me and understanding you guys are awesome and keep up the good workBritney B. | Overall Experience
Thanks for the service and the staff was very friendly and professional. Great place for get your things in a storage . Thanks for make easier for me and my family.Javier F. | Overall Experience
The two employees that helped me were professionally wonderful.Alicia O. | First Impressions
GraciasKIM G. | Overall Experience
The guys that worked there displayed excellent customer service. They acknowledged my presence and apologized for my wait time. When it was my turn they took care of my needs in a timely manner.Carol D. | Overall Experience
Convenient location for my needs, staff is always friendly and accommodating. I have used this location several times and have never been disappointed. Recommend the services to anyone. Gracias.Lorrie C. | Reservación
Facility was clean, employees friendly, helpful, and efficient. Great experience.Jenny H. | Reservación
It was a JOY to do business with this facility! It was clean, safe, and everyone I interacted with was pleasant and professional. Thank you again if I am ever in need I will certainly be usin again!Danielle A. | Overall Experience
The owner & staff were very helpfulLisa C. | Overall Experience
Great and friendly staff and excellent manager Melissa with excellent customer serviceIbrahim M. | Overall Experience
Great experience! Helpful staff!KATREECE D. | Overall Experience
She was very nice and did an excellent job to help me satisfied my needsMiriam L. | Reservación
Melissa was greatCory H. | Overall Experience
It was a pressure doing bisnnes with this company at 598 w hw in Altamonte springs everything went perfect for my needs i recommend i give them a 10 Thank you great job Sabina RodriguezSabina R. | Overall Experience
Convenient and affordableDavid L. | Overall Experience
This was the best storage experience that i have encountered. Management here is the best. This will always be my first selection for storage. I'm Highly reccommend U haul storage located on state rdYonnie R. | Overall Experience
The Altamonte team went above and beyond helping me resolve complications from a corporate made scheduling error. They were great! Caring and dedicated to customer support and satisfaction!Laura R. | Overall Experience
Kind and professional!felicia l. | Reservación
I had an excellent experience and will probably use again in my new locationthomas s. | Reservación
You told me you would have a climate control unit available. Not only did you not a 53 foot truck can not make a delivery.Shari C. | Reservación
being told that all I have to do is fold the moving blankets and I'm good.... THEN getting multiple calls being told I'm about to be charged... not coolDavid C. | Overall Experience
The staff was working very hard. They were very busy and very short staffed. I had been to this location a few times before and have never had an issue. This time my experience was terribleTimothy S. | Overall Experience
Worst move of my life! Box did not arrive as scheduled. Delivered to a location different than noted on agreement. No one could find it for 2 days. Then not delivered for 2 more days. ZERO stars!Franklin T. | Overall Experience
Servicios adicionales en esta ubicación
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