Customer Reviews for U-Haul Moving & Storage of Altamonte Springs

7,250 reviews

598 W Hwy 436   Altamonte Springs, FL 32714
(W Of I-4)

(407) 788-2815

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(407) 788-2815

598 W Hwy 436
Altamonte Springs, FL 32714
(W Of I-4)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

open early sundays

EFRAIN R. 
Rating:
5.0

Customer did not leave a comment.

JACKSON C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD D. 
Rating:
5.0

Nothing. I always rent from this facility. Staff is outstanding.

EDWARD D. 
Rating:
4.0

Lady went above and beyond to do what she could to help me given what I experienced. Appreciated her efforts.

joseph H. 
Rating:
4.0

Customer did not leave a comment.

KERRIN W. 
Rating:
5.0

Customer did not leave a comment.

CAROL R. 
Rating:
4.0

The trailer floor was very dirty.

don W. 
Rating:
1.0

Do not over charge for mileage. On return have a representative come out and check the mileage when the vehicle is returned. Instead you send me a receipt with false mileage. The bed of the truck was full of trash and the inside front seats when I picked up the truck.

Judy M. 
Rating:
4.0

Mobile app not the greatest experience. Poor reception at this location. Had to connect to store's wifi. Truck's AC didn't work. Lock on the back roll up door was broken.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

HAZRAT A. 
Rating:
5.0

Staff at this location always display a customer friendly and positive attitude about satisfying my needs fr rental service.

EARL M. 
Rating:
5.0

Customer did not leave a comment.

LINDA G. 
Rating:
3.0

Do not take a reservation 2 days ahead of time if you know you don't have the truck. You cost me a $35-dollar uber ride to another location 15 miles away then charged me for the mileage and I had to fill it tank. Lastly, I had to pay for returning it to my original pick-up location. Just bad business. It was a True WTF uhaul moment.

CHRISTOPHER G. 
Rating:
3.0

Customer did not leave a comment.

Anahi A. 
Rating:
2.0

I return the truck yesterday at 7 am and I'm still waiting my email receipt. And manager had a bad actitud with us the same day when we pick up the truck

ORLANDO D. 
Rating:
5.0

Clean inside of the trailer; I wiped down the floor with a rag and the rag was totally BLACK when I finished!!!!!!!!!!! THANKS!!!!!!!!!!

don W. 
Rating:
5.0

Customer did not leave a comment.

lynn S. 
Rating:
5.0

Customer did not leave a comment.

LISA H. 
Rating:
4.0

Something for short people to stand on to get in & out of truck.

SHERRY M. 
Rating:
5.0

Customer did not leave a comment.

Ruben D. 
Rating:
5.0

Have moving pads available.

GILES M. 
Rating:
5.0

Customer did not leave a comment.

JENNY D. 
Rating:
5.0

Nothing I can think of. I've rented many times from U-Haul and received many rentals from this location. The employees at this location are very professional, nice and reliable.

Jeffrey B. 
Rating:
5.0

Everything was great. My service advisor was very helpful.

BERTRAM J. 
Rating:
3.0

Make sure the trucks dont have issues like mine did check engine light was on and black smoke came out the exhaust.

REBECCA B. 
Rating:
5.0

Customer did not leave a comment.

VASHTI F. 
Rating:
5.0

I always use this location. Customer service is excellent. I can't think of any improvements needed.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Roger Z. 
Rating:
5.0

Customer did not leave a comment.

MERCEDES M. 
Rating:
4.0

Customer did not leave a comment.

SHANNON C. 
Rating:
1.0

Truck was blocked Dollies we're not available as per our order Waited until opening vs the original 24/7 method. U Haul did nothing except give us a $50 credit I payed $200 on late fees as a result of so many mistakes. Insurance was $28 as per manager and the goal was actually $42

Emanuel D. 
Rating:
4.0

More people at check in/out

CONSTANCE K. 
Rating:
2.0

Fuel was on E it was literally in the red. I should not have to fuel up a truck that I am renting immediately upon renting that is very poor customer service.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

MAHENDRA C. 
Rating:
5.0

Customer did not leave a comment.

Tasheba S. 
Rating:
1.0

pathetic!!!!!

ANTHONY J. 
Rating:
3.0

The truck needs major mechanical work.

HIEDI H. 
Rating:
3.0

Rate quoted to me on phone was 62.00. So I reserved it At the pick up it was changed to 87.00. Trailer was full of water and dirt/leaves. One side marker light was detached. I told the attendant and documented with pictures I fixed at my destination.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

MAXIMO B. 
Rating:
4.0

Customer did not leave a comment.

Hubert J. 
Rating:
5.0

The person that took care of us was very knowledgeable and friendly, def recommend to anyone in need of moving services !

RICHARD D. 
Rating:
3.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Excellent customer service and friendly staff unlike the Uhaul in Sanford (Airport Road), that one has the worst customer service experience I've ever experienced. However the Altamonte Springs location I would recommend! 10/10

Andre L. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
5.0

Lisa and Ashton are wonderful to deal with. This is the second time I have rented a cargo van recently and I highly recommend the Altamonte Location for your needs.

HEIDEMARIE N. 
Rating:
5.0

Customer did not leave a comment.

Ingrid F. 
Rating:
5.0

Customer did not leave a comment.

Terry U. 
Rating:
5.0

They are always very helpful and very kind

MICHAEL J. 
Rating:
5.0

Great friendly customer service !

RUSSELL W. 
Rating:
5.0

Customer did not leave a comment.

GEORGE E. 
Rating:
5.0

Same as above.

Melvin W. 
Rating:
5.0

Update the computer systems. It is slow and unpredictably goes offline causing longer wait times for the customers.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

ELIGIUSZ M. 
Rating:
5.0

They are always friendly and very helpful thank you

MICHAEL J. 
Rating:
4.0

I was charged $9 for fuel when I returned it with more fuel than I got it with.

BRIAN T. 
Rating:
4.0

Online check in was a mess

Joe F. 
Rating:
5.0

Guy that checked me in was very friendly and helpful thank tou

KEVIN G. 
Rating:
4.0

Great customer service on my visit to this location.

HECTOR S. 
Rating:
4.0

Fix website photo error.

GABRIELLE P. 
Rating:
4.0

If a customer orders additional equipment on-line or by phone for a particular U-Haul location, then those items need to be available at that location with rental pick-up. Taking an item, such as a dolly, off of the rental because the location doesn't have one available, does not help the customer and leaves them with a more difficult moving experience. If equipment is available when ordered, then it needs to be available at rental pick-up.

JOHNATHON S. 
Rating:
5.0

Customer did not leave a comment.

MARIANNE C. 
Rating:
2.0

I went in the morning -the door and store was open and walked in and out of the store front area at least 5-6 times (I could've done whatever I wanted and there wasn't anyone there-no bell or anything to get their attention) and there was no one there because all the employees were outside smoking (3-4 of them). Once I was able to get help he proceeded to tell me that the two hand trucks I had reserved were unavailable and didn't offer any help or other options-I ended up on the phone with your call center for about an hour before I gave up and had to do my move with no hand trucks and terrible service.

JACQUELINE M. 
Rating:
1.0

The staff is very rude and do not show any empathy towards their customers. There is only one young gentlemen that was of a lot of help, which I can't remember his name. But the other ones and the manager (lady) if there is more than one, was horrible.

Socrates Samuel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARASH V. 
Rating:
4.0

Caleb was exceptionally helpful and professional.

John K. 
Rating:
5.0

ashton was excellent. on-line reservation was easy and quick. should look into a more efficient/effective and accurate way of determining fuel amounts. gas gauge is not accurate when returning vehicle...seems to be "eye-balling" the gas gauge. $4.79 per gallon is not smart.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Kunrong H. 
Rating:
5.0

Easy pick up and drop off. Great staff!

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
4.0

I requested and paid for a hand dolly but when I arrived back to my home to load, there was not one in the truck. Since the crew was aleady there and as you can imagine the hectic of the move, I did not have time to call UHaul to let them know. Can you please issue the $10;00 credit back to my card. Thank you - Debra

Debra B. 
Rating:
4.0

The gentleman was running around trying to help everybody. There needs to be additional employees to assist the customers.

Ankur P. 
Rating:
4.0

Customer did not leave a comment.

ANNE-CHRISTINE S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT I. 
Rating:
5.0

Customer did not leave a comment.

RENARDO S. 
Rating:
5.0

Customer did not leave a comment.

Claudia M. 
Rating:
5.0

Customer did not leave a comment.

portia w.  |  Overall Experience 
Rating:
5.0

Be glad with the Covid is gone...not everyone is equiped with mobile apps or know how. Great service, friendly people.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS H. 
Rating:
5.0

The app sucks but when it decides to function it's at least convenient

Wade M. 
Rating:
5.0

Customer did not leave a comment.

Ken M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY C. 
Rating:
5.0

Customer did not leave a comment.

YAZHENG L. 
Rating:
5.0

Understaffed, but super good workers making up the difference.

John C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
3.0

Customer did not leave a comment.

LIZA D. 
Rating:
5.0

My only problem was the truck smell like cigarette smoke. Otherwise everything was great. I wish I could remember the clerk who checked me out and back in he has WONDERFUL CUSTOMER SERVICE SKILLS very pleasant, patience and easy to talk with KUDOS to him

GWENDOLYN C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Very helpful employees both when I picked up and when I returned. I have rented here many times and always good. Rental prices reasonable, damage waiver is a bit high so I only get it some times.

JAMES E. 
Rating:
5.0

I have only 3 words ## Just Try It.

TONYA J. 
Rating:
5.0

Customer did not leave a comment.

JERI R. 
Rating:
1.0

Customer service sucked!! They were super slow and lady working there was clueless. She didn't know how to rent out uhauls so she just stood around for awhile then went to clean bathrooms. It took us 30 mins to get our uhaul when we had a pickup time 30 mins prior. WE NEVER have a good experience at this location. Sadly this is the closest one to us....

Robert G. 
Rating:
5.0

Employees worked with me to get the best deal! Manager is awesome and the employees as well.

ANTHONY H. 
Rating:
5.0

Good crew at this location. Corporate needs to give them a bonus.

Leo M. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

KISTEN T. 
Rating:
5.0

Customer did not leave a comment.

Alexandra R. 
Rating:
5.0

Everyone was great! Very hard working crew at this location. Quick and easy, no issues at all!

KENNETH H. 
Rating:
5.0

Continue doing what you are doing with the excellent customer service of your staff

MICHAEL M. 
Rating:
5.0

Always a great location and helpful.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
3.0

They NEVER awnser the phone, than u go to central uhaul call who takes a message and MEVER GET A CALL BACK. They also not organized to put in the sistem, unit was return 8/31 clean and sweep, only TODAY 9/12 I get a closed

gianluca a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherites B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

irise J.  |  First Impressions 
Rating:
5.0

Thanks for caring for me during some of the hardest days of my 49 years living. Uhaul is the place I go for moving and storage

Daniel M.  |  First Impressions 
No reviews have been submitted for this location.

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