Customer Reviews for U-Haul Moving & Storage of Altamonte Springs

6921 comentarios

598 W Hwy 436   Altamonte Springs, FL 32714
(W Of I-4)

(407) 788-2815

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(407) 788-2815

598 W Hwy 436
Altamonte Springs, FL 32714
(W Of I-4)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

During the covo crisis you'll sold my unit and caused me further debit you'll were very inconsiderate of a individuals financial set back due to unemployment.

Bem w.  |  Overall Experience 
Clasificación:
1.0

Hire better employees. I ordered a dolly and after one employee repeatedly told the other to put one in the truck he did not. He then handed me the keys without going over anything and walked off. Terrible service

Daniel J. 
Clasificación:
5.0

Excellent and fast service. Well please. Thank you.

MARIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERRY T. 
Clasificación:
5.0

Customer service made everything very fast and easy, thank you!

Joshua J. 
Clasificación:
3.0

El cliente no dejó un comentario.

JENNIFER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
4.0

Great job

james W. 
Clasificación:
5.0

The employee that took my information and got everything set up for me was very polite, and I felt welcome as a customer. The entire process from start to finish, was very smooth. Yes I would definitely recommend this store.

ELAINE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GANGESH Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarence T.  |  Overall Experience 
Clasificación:
1.0

1. I reserved everything 2 weeks in advance and When I got there to pick up the truck snd moving supplies they did not have everything I reserved. I was missing one dolly, 40 pads, and an appliance dolly. The one guy behind the counter had no clue about how to check me out and use the computer. neither of the two guys behind the counter were empathetic, apologetic or offered any solutions to them not having my supplies. The were rude and acted as they just didn't care. They did not ask my if I had any questions or show me how to operate this 26ft truck. They just handed me the keys and my receipt. They did not go over my receipt explaining my charges. They basically said here's the keys, here's the truck. The did not say thank you for using uhaul. They did not ask if I had questions. They did not say have a nice day. Nothing. During checkout (before I entered my credit card) I asked them to break down the charges and their answer was I don't know but it will show on your receipt. I said I want to make sure it's right before I pay you. One guy said the “screen won't show me” then basically tried to rattle off his memory what he thought I was purchasing and said if there's a problem after you pay well correct it. I was frustrated and was under a time crunch to get back with the truck because I had rented Help to help me pack the truck. I was so aggravated I will never use U-Haul again.

Terrell H. 
Clasificación:
5.0

Clean the blood off the vehicles

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

VENNESSA J. 
Clasificación:
5.0

No improvement needed at this time.

Hector S. 
Clasificación:
5.0

I think the store could use a few more employees. Maybe just on cleaning day; to run trucks when the check out people are busy. Keep the nice courteous staff as well... Kudos to them!

RICHARDE' A. 
Clasificación:
1.0

People were rude won't use uhaul again because of this experience

KAYLIE S. 
Clasificación:
2.0

I rented a truck with the fuel gauge saying full. After driving for less than two miles, the fuel gauge read 3/4 of a tank. I drove a total of 9 miles and had to put $10.00 in gas to get the fuel gauge to a full tank (roughly 2.7 mpg). I've driven tanks that get better mileage than that.

RYAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER A. 
Clasificación:
5.0

I tried to drop off the truck at the Orange City location and they wanted to charge an extra $104 even when the rental was one way. I asked to the rep at the Altamonte location before I rent the truck if i can dropped off in another location without extra cost and he said no. The manager in Orange City was very rude and suggested to call your customer service 800 number instead looking for a resolution.

GEORGE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIBRADA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAJUANA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY C. 
Clasificación:
3.0

I dropped off after hours so I was not able to have any interactions with anyone. I'm pretty sure they know how to do their jobs properly.

GINA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASEY D. 
Clasificación:
5.0

Everything was great, fast service, great customer service! Thank you,

WILLIAM S. 
Clasificación:
3.0

Your moving help connection was a big hassle. Had to go back and forth to get things coordinated.

Hugh P. 
Clasificación:
4.0

Only issue was truck had no gas

Vincent C. 
Clasificación:
4.0

Add more staffing to the location.

Hector S. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY A. 
Clasificación:
5.0

Angi & her team are going a fantastic job!!!

Henry R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tyrone N. 
Clasificación:
5.0

Representative on the phone was very helpful locating the trailer I needed. I was only calling to inquire about availability but she set me up with a reservation in just minutes. Picking up the trailer with simple and easy. Dropping it off the next day was even easier!

BRIAN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS D. 
Clasificación:
4.0

The person who was helping me wax very helpful and patient. The equipment was not clean, however it was a trailer.

ANDRIY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel T. 
Clasificación:
5.0

All-around good location. I'll always use.

ROBERT W A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON W. 
Clasificación:
1.0

They did not have the equipment that was reserved when I showed up. This location is also chronically understaffed @ the desk. The employees have a lackadaisical attitude to their work. When I was checking out they had either old pictures of the truck or pictures of the wrong truck (2 very similar numbers on their lot) which did not instill confidence for returning the truck in good condition. Overall it was a very poor experience.

Sean T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ADRAIN R. 
Clasificación:
5.0

Customer service was good. Truck was good. This location has always been reliable.

ALEXANDER I. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRE' P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL ELLIOTT R. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT C. 
Clasificación:
1.0

The employee, Destiny, left the truck running while returning my truck and decided to charge me for the gas. I have the receipt for filling up the truck.

Taylor G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katrina R. 
Clasificación:
3.0

The guy who helped has an in deference that was a stark contrast from the pickup location

Walton Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

XU Y. 
Clasificación:
4.0

Good location, will use again.

William T. 
Clasificación:
5.0

The entire experience met my expectations, especially the employees who were very helpful to someone who doesn't use technology very often.

MARK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCIA J. 
Clasificación:
5.0

Angi is amazing!!!!!! Great Manager!!!!!

HENRY R. 
Clasificación:
3.0

El cliente no dejó un comentario.

JALEN J. 
Clasificación:
5.0

Absolutely Nothing! From the time that I picked up the trailer in Altamonte springs fl until I returned the trailer in Waterford Michigan nothing but excellent well trained employees with customer service...

DAVID M. 
Clasificación:
5.0

Never change... you're the best people

JOSE H. 
Clasificación:
1.0

i have been overcharged even though I did not use any of furniture pads and fill the tank back in to the same level as I picked that up. Someone should call me asap otherwise I will post a google review as well. Thanks.

MURAT C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Daniel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shauna A. 
Clasificación:
2.0

i request online from these place hand truck and dolly.when i pick up the truck the counter man told me the dont have dolly and handtruck so he give me apliancce hand truck.thats the best they cut do. thats you called U-HAUL; BAD BAD BAD

RAFAEL M. 
Clasificación:
5.0

Awesome people

JOSE H. 
Clasificación:
5.0

Easy check in and return

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

lee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie M. 
Clasificación:
1.0

The tires were so out of balance it was like being in a blender. I bought gas but was charged to gas up the truck. Trevor, asst mgr was snotty and zero help. It takes over 20 minutes on hold to get a live person.

Glenn N. 
Clasificación:
4.0

Less paper work

STEPHEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH B. 
Clasificación:
4.0

Once the car tow is hooked uplease just check and make sure that all the tail lights & blinkers are all in working condition . I was pulled over on 3 different times due to the fact that the right turn blinker wasn't connected right or maybe just not working properly . I'm sure it wasn't on purpose & just a simple ohversight ‘I know things happen & we are only human and we all make mistakes. Unfortunately it cost me a moving violation of $98.63 and each time I was pulled over for it , it did slow me down quite a bit and got me to my destination way past my arrival time. So besides costing me extra money I didn't really have to spend and getting me into town much later then I should have and the only other thing was when I got loaded all up and had to get beck to have the car two connections done I was also charge a hookup fee . This is something I was never made aware of when I paid for the truck, two and hand doily . I had already paid for everything and was very surprised that I was being charged again for something else when I got there .. So besides the hidden fee & the right blinker not working properly everything else was really great . Anyway I got the truck turned in Friday with extra gas in it and everything was good ,,I turned the truck and two in with no problem and the equipment was in the same clean condition as when I originally picked it up . Thank you , Lacey Klein

LACEY K. 
Clasificación:
1.0

Customer service was miserable, unhelpful, and purposely sent be to a location across town. Hung up the phone and cussed me out. Horrible customer service. The store location did not give me a hand truck but charged for one, the money was not returned and had to pay for something I never recieved.

CARRIE L. 
Clasificación:
5.0

U-Haul is very easy to work with.

DIANNE A. 
Clasificación:
5.0

By wiping the inside of the truck down. It had pollen all everywhere from the last person had it plus finger prints. But overall it was very useful

ASA M. 
Clasificación:
5.0

Understaffed earlier in the weekday. The weight of the 12X8 enclosed taxed the limit of smaller female strength. Also, staff should be more independent and self confident without having “to check with my manager” for the simplest and most basic common sense questions.

RICHARD O. 
Clasificación:
5.0

The customer service is great exep the part we're they were too busy Thank you

Angel L. 
Clasificación:
1.0

Requirements for service was not acceptable. Next time I will go somewhere else.

Phillip G. 
Clasificación:
5.0

Excellent staff!

Cynthia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

Both employees I worked with were fantastic. Thanks to each.

CARL A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pablo L. 
Clasificación:
2.0

The owner, or young lady behind the front desk was very unfriendly, and uninviting. She was very rude. The young man assisting her was very pleasant. Thankfully he was there.

PHALANA W. 
Clasificación:
4.0

Can be a long wait when another customer is being serviced.

WALTER L. 
Clasificación:
5.0

Staff at this location was nicer and more knowledgeable than the staff of nearby large locations.

GARRETT P. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM F. 
Clasificación:
5.0

Manager was super nice and helpful. Interior of truck was a bit dirty but overall a good experience.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRETCHEN G. 
Clasificación:
2.0

Answer the phone... my card was charged $19.70 after I turned in the truck with more gas than what I got it in and the guy in Jacksonville FL told me I was only being charged $3.40 for over miles... Please do better at stating your charges

Mario W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Misti S. 
Clasificación:
5.0

Maybe adding a fragrance in vehicles it did smell like a dirty garage.

LUCYMAR R. 
Clasificación:
4.0

None the staff was nice whole experience was easy.

CARMEN S. 
Clasificación:
5.0

My experience was excellent

JAMES H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Coulby G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEKEISHA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janelise R.  |  Overall Experience 
Clasificación:
5.0

A Comfortable experience

Emil F.  |  Online Move In 
Clasificación:
5.0

I always use u-haul. They are the best for real.

Pashka K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannie C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lara A.  |  First Impressions 
Clasificación:
5.0

The customer service service is great.

NICOLA S.  |  Overall Experience 
Clasificación:
5.0

Good staff plus neat clean facility. Thanks !

Lou B.  |  Overall Experience 
Clasificación:
5.0

Everyone was excellent

Dawnette K.  |  First Impressions 
Clasificación:
5.0

All the staff was very courteous and professional. I would recommend this facility to anyone needing storage.

Ricky S.  |  Overall Experience 
Clasificación:
5.0

Staff is THE BEST at this location. A++ service!! Thank you

Karen W.  |  Overall Experience 
Clasificación:
5.0

Great service the manager Phil was great

Tim M.  |  Overall Experience 
Clasificación:
5.0

Phil the General Manager was awesome. Great customer service. He greeted you from when you walk through the door and let you know he'll be with you shortly. I'll highly recommend this place.

takeysha b.  |  First Impressions 
Clasificación:
5.0

Phillip is very kind, professional, and expeditious with all inquires. Thank you sir for a wonderful experience at the Uhaul location you manage!

Brenden B.  |  Overall Experience 
Clasificación:
5.0

The staff was amazing to work with and Phil went above and beyond to help me out.

Douglas W.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff and a easy quick move in

Christopher L.  |  First Impressions 
Clasificación:
4.0

It was nicer than others I have had in the past.

Eduardo R.  |  Overall Experience 
Clasificación:
5.0

Great manager

PETER T.  |  Overall Experience 
Clasificación:
5.0

I would recommend this top-notch facility in a heartbeat due to the excellent management!

BARBARA H.  |  Overall Experience 
Clasificación:
5.0

Excellent facility and the friendliest and most helpful staff I’ve ever dealt with!

Jeremiah M.  |  Overall Experience 
Clasificación:
3.0

Charging me $200 for 8 days of storage is terrible. Not offering a prorated rate and locking me out until I paid is nothing but greed.

Scott D.  |  Overall Experience 
Clasificación:
5.0

Uhaul is my they are the best. Prices are more expensive than I expected.

TRACY V.  |  Overall Experience 
Clasificación:
5.0

Friendly staff!

oneida c.  |  Overall Experience 
Clasificación:
5.0

Quick and easy!

oneida c.  |  First Impressions 
Clasificación:
5.0

The uhaul and storage they were great and I wanna thank Mr. Andy for helping me and understanding you guys are awesome and keep up the good work

Britney B.  |  Overall Experience 
Clasificación:
5.0

Thanks  for the service  and the staff was very friendly  and professional. Great place for get your things in a storage . Thanks for make easier  for me and my family.

Javier F.  |  Overall Experience 
Clasificación:
5.0

The two employees that helped me were professionally wonderful.

Alicia O.  |  First Impressions 
Clasificación:
5.0

Gracias

KIM G.  |  Overall Experience 
Clasificación:
5.0

The guys that worked there displayed excellent customer service. They acknowledged my presence and apologized for my wait time. When it was my turn they took care of my needs in a timely manner.

Carol D.  |  Overall Experience 
Clasificación:
5.0

Convenient location for my needs, staff is always friendly and accommodating. I have used this location several times and have never been disappointed. Recommend the services to anyone. Gracias.

Lorrie C. | Reservación
Clasificación:
5.0

Facility was clean, employees friendly, helpful, and efficient. Great experience.

Jenny H. | Reservación
Clasificación:
5.0

It was a JOY to do business with this facility! It was clean, safe, and everyone I interacted with was pleasant and professional. Thank you again if I am ever in need I will certainly be usin again!

Danielle A.  |  Overall Experience 
Clasificación:
5.0

The owner & staff were very helpful

Lisa C.  |  Overall Experience 
Clasificación:
5.0

Great and friendly staff and excellent manager Melissa with excellent customer service

Ibrahim M.  |  Overall Experience 
Clasificación:
5.0

Great experience! Helpful staff!

KATREECE D.  |  Overall Experience 
Clasificación:
5.0

She was very nice and did an excellent job to help me satisfied my needs

Miriam L. | Reservación
Clasificación:
5.0

Melissa was great

Cory H.  |  Overall Experience 
Clasificación:
5.0

It was a pressure doing bisnnes with this company at 598 w hw in Altamonte springs everything went perfect for my needs i recommend i give them a 10 Thank you great job Sabina Rodriguez

Sabina R.  |  Overall Experience 
Clasificación:
5.0

Convenient and affordable

David L.  |  Overall Experience 
Clasificación:
5.0

This was the best storage experience that i have encountered. Management here is the best. This will always be my first selection for storage. I'm Highly reccommend U haul storage located on state rd

Yonnie R.  |  Overall Experience 
Clasificación:
5.0

The Altamonte team went above and beyond helping me resolve complications from a corporate made scheduling error. They were great! Caring and dedicated to customer support and satisfaction!

Laura R.  |  Overall Experience 
Clasificación:
5.0

Kind and professional!

felicia l. | Reservación
Clasificación:
5.0

I had an excellent experience and will probably use again in my new location

thomas s. | Reservación
Clasificación:
1.0

You told me you would have a climate control unit available. Not only did you not a 53 foot truck can not make a delivery.

Shari C. | Reservación
Clasificación:
3.0

being told that all I have to do is fold the moving blankets and I'm good.... THEN getting multiple calls being told I'm about to be charged... not cool

David C.  |  Overall Experience 
Clasificación:
2.0

The staff was working very hard. They were very busy and very short staffed. I had been to this location a few times before and have never had an issue. This time my experience was terrible

Timothy S.  |  Overall Experience 
Clasificación:
1.0

Worst move of my life! Box did not arrive as scheduled. Delivered to a location different than noted on agreement. No one could find it for 2 days. Then not delivered for 2 more days. ZERO stars!

Franklin T.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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    Propano

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