Customer Reviews for U-Haul Moving & Storage of Altamonte Springs

7,242 comentarios

598 W Hwy 436   Altamonte Springs, FL 32714
(W Of I-4)

(407) 788-2815

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(407) 788-2815

598 W Hwy 436
Altamonte Springs, FL 32714
(W Of I-4)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Do not over charge for mileage. On return have a representative come out and check the mileage when the vehicle is returned. Instead you send me a receipt with false mileage. The bed of the truck was full of trash and the inside front seats when I picked up the truck.

Judy M. 
Clasificación:
4.0

Mobile app not the greatest experience. Poor reception at this location. Had to connect to store's wifi. Truck's AC didn't work. Lock on the back roll up door was broken.

WILLIAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAZRAT A. 
Clasificación:
5.0

Staff at this location always display a customer friendly and positive attitude about satisfying my needs fr rental service.

EARL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA G. 
Clasificación:
3.0

Do not take a reservation 2 days ahead of time if you know you don't have the truck. You cost me a $35-dollar uber ride to another location 15 miles away then charged me for the mileage and I had to fill it tank. Lastly, I had to pay for returning it to my original pick-up location. Just bad business. It was a True WTF uhaul moment.

CHRISTOPHER G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anahi A. 
Clasificación:
2.0

I return the truck yesterday at 7 am and I'm still waiting my email receipt. And manager had a bad actitud with us the same day when we pick up the truck

ORLANDO D. 
Clasificación:
5.0

Clean inside of the trailer; I wiped down the floor with a rag and the rag was totally BLACK when I finished!!!!!!!!!!! THANKS!!!!!!!!!!

don W. 
Clasificación:
5.0

El cliente no dejó un comentario.

lynn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA H. 
Clasificación:
4.0

Something for short people to stand on to get in & out of truck.

SHERRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben D. 
Clasificación:
5.0

Have moving pads available.

GILES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNY D. 
Clasificación:
5.0

Nothing I can think of. I've rented many times from U-Haul and received many rentals from this location. The employees at this location are very professional, nice and reliable.

Jeffrey B. 
Clasificación:
5.0

Everything was great. My service advisor was very helpful.

BERTRAM J. 
Clasificación:
3.0

Make sure the trucks dont have issues like mine did check engine light was on and black smoke came out the exhaust.

REBECCA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VASHTI F. 
Clasificación:
5.0

I always use this location. Customer service is excellent. I can't think of any improvements needed.

JAMES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERCEDES M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHANNON C. 
Clasificación:
1.0

Truck was blocked Dollies we're not available as per our order Waited until opening vs the original 24/7 method. U Haul did nothing except give us a $50 credit I payed $200 on late fees as a result of so many mistakes. Insurance was $28 as per manager and the goal was actually $42

Emanuel D. 
Clasificación:
4.0

More people at check in/out

CONSTANCE K. 
Clasificación:
2.0

Fuel was on E it was literally in the red. I should not have to fuel up a truck that I am renting immediately upon renting that is very poor customer service.

Brian A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAHENDRA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tasheba S. 
Clasificación:
1.0

pathetic!!!!!

ANTHONY J. 
Clasificación:
3.0

The truck needs major mechanical work.

HIEDI H. 
Clasificación:
3.0

Rate quoted to me on phone was 62.00. So I reserved it At the pick up it was changed to 87.00. Trailer was full of water and dirt/leaves. One side marker light was detached. I told the attendant and documented with pictures I fixed at my destination.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAXIMO B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hubert J. 
Clasificación:
5.0

The person that took care of us was very knowledgeable and friendly, def recommend to anyone in need of moving services !

RICHARD D. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

Excellent customer service and friendly staff unlike the Uhaul in Sanford (Airport Road), that one has the worst customer service experience I've ever experienced. However the Altamonte Springs location I would recommend! 10/10

Andre L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN M. 
Clasificación:
5.0

Lisa and Ashton are wonderful to deal with. This is the second time I have rented a cargo van recently and I highly recommend the Altamonte Location for your needs.

HEIDEMARIE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ingrid F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry U. 
Clasificación:
5.0

They are always very helpful and very kind

MICHAEL J. 
Clasificación:
5.0

Great friendly customer service !

RUSSELL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE E. 
Clasificación:
5.0

Same as above.

Melvin W. 
Clasificación:
5.0

Update the computer systems. It is slow and unpredictably goes offline causing longer wait times for the customers.

Kevin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIGIUSZ M. 
Clasificación:
5.0

They are always friendly and very helpful thank you

MICHAEL J. 
Clasificación:
4.0

I was charged $9 for fuel when I returned it with more fuel than I got it with.

BRIAN T. 
Clasificación:
4.0

Online check in was a mess

Joe F. 
Clasificación:
5.0

Guy that checked me in was very friendly and helpful thank tou

KEVIN G. 
Clasificación:
4.0

Great customer service on my visit to this location.

HECTOR S. 
Clasificación:
4.0

Fix website photo error.

GABRIELLE P. 
Clasificación:
4.0

If a customer orders additional equipment on-line or by phone for a particular U-Haul location, then those items need to be available at that location with rental pick-up. Taking an item, such as a dolly, off of the rental because the location doesn't have one available, does not help the customer and leaves them with a more difficult moving experience. If equipment is available when ordered, then it needs to be available at rental pick-up.

JOHNATHON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIANNE C. 
Clasificación:
2.0

I went in the morning -the door and store was open and walked in and out of the store front area at least 5-6 times (I could've done whatever I wanted and there wasn't anyone there-no bell or anything to get their attention) and there was no one there because all the employees were outside smoking (3-4 of them). Once I was able to get help he proceeded to tell me that the two hand trucks I had reserved were unavailable and didn't offer any help or other options-I ended up on the phone with your call center for about an hour before I gave up and had to do my move with no hand trucks and terrible service.

JACQUELINE M. 
Clasificación:
1.0

The staff is very rude and do not show any empathy towards their customers. There is only one young gentlemen that was of a lot of help, which I can't remember his name. But the other ones and the manager (lady) if there is more than one, was horrible.

Socrates Samuel S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ARASH V. 
Clasificación:
4.0

Caleb was exceptionally helpful and professional.

John K. 
Clasificación:
5.0

ashton was excellent. on-line reservation was easy and quick. should look into a more efficient/effective and accurate way of determining fuel amounts. gas gauge is not accurate when returning vehicle...seems to be "eye-balling" the gas gauge. $4.79 per gallon is not smart.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kunrong H. 
Clasificación:
5.0

Easy pick up and drop off. Great staff!

Joshua M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
4.0

I requested and paid for a hand dolly but when I arrived back to my home to load, there was not one in the truck. Since the crew was aleady there and as you can imagine the hectic of the move, I did not have time to call UHaul to let them know. Can you please issue the $10;00 credit back to my card. Thank you - Debra

Debra B. 
Clasificación:
4.0

The gentleman was running around trying to help everybody. There needs to be additional employees to assist the customers.

Ankur P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNE-CHRISTINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT I. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENARDO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

portia w.  |  Overall Experience 
Clasificación:
5.0

Be glad with the Covid is gone...not everyone is equiped with mobile apps or know how. Great service, friendly people.

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAVIS H. 
Clasificación:
5.0

The app sucks but when it decides to function it's at least convenient

Wade M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

YAZHENG L. 
Clasificación:
5.0

Understaffed, but super good workers making up the difference.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY N. 
Clasificación:
3.0

El cliente no dejó un comentario.

LIZA D. 
Clasificación:
5.0

My only problem was the truck smell like cigarette smoke. Otherwise everything was great. I wish I could remember the clerk who checked me out and back in he has WONDERFUL CUSTOMER SERVICE SKILLS very pleasant, patience and easy to talk with KUDOS to him

GWENDOLYN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J. 
Clasificación:
5.0

Very helpful employees both when I picked up and when I returned. I have rented here many times and always good. Rental prices reasonable, damage waiver is a bit high so I only get it some times.

JAMES E. 
Clasificación:
5.0

I have only 3 words ## Just Try It.

TONYA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERI R. 
Clasificación:
1.0

Customer service sucked!! They were super slow and lady working there was clueless. She didn't know how to rent out uhauls so she just stood around for awhile then went to clean bathrooms. It took us 30 mins to get our uhaul when we had a pickup time 30 mins prior. WE NEVER have a good experience at this location. Sadly this is the closest one to us....

Robert G. 
Clasificación:
5.0

Employees worked with me to get the best deal! Manager is awesome and the employees as well.

ANTHONY H. 
Clasificación:
5.0

Good crew at this location. Corporate needs to give them a bonus.

Leo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KISTEN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra R. 
Clasificación:
5.0

Everyone was great! Very hard working crew at this location. Quick and easy, no issues at all!

KENNETH H. 
Clasificación:
5.0

Continue doing what you are doing with the excellent customer service of your staff

MICHAEL M. 
Clasificación:
5.0

Always a great location and helpful.

Bruce M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivian O. 
Clasificación:
1.0

I was very unhappy with the Altamonte location, it was very unorganized and 2 gentleman that were working we're checking in a lot of trucks and the truck that I got wasn't checked in yet so he had to go check it in to give to me and it was very dirty on the Inside. The cup holders had sticky nasty stuff all inside them. The steering wheel was the same way. I had to clean the truck when I got home so I could use it, with Covid being spread so rapidly the truck should have been cleaned and sanitized between each use! It was completely unacceptable!

Shannon Y. 
Clasificación:
3.0

When renting the truck it was very dirty, I was shocked because the guy said he cleaned it and just taking a look you can tell it was obviously not cleaned at all. He came out to wipe down more but I was honestly not satisfied and was not going to wait for another truck being that the location was busy so instead I cleaned the entire truck myself before using it. I was told it had been sanitized but again this could not have been the case at all, as it was literally just disgusting. I returned the truck back with more gas and took time to actually sanitize the truck with Lysol so going forward it's entirely more clean than it was given to myself. Now I know I can't trust the sanitization of the vehicles.

LATWIAN F. 
Clasificación:
5.0

I like this uhaul place, people are nice, friendly and efficient

ANGEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc P. 
Clasificación:
5.0

Both young men I saw at pick up and drop off were very professional, kind and friendly. Social distancing and safety was greatly appreciated. Highly recommend this location.

STEPHEN S. 
Clasificación:
5.0

Good service

DAVID D. 
Clasificación:
3.0

When I called about leaving the truck on site, so that I could use my car the employee(s) I spoke with as well as the manager were very unaccommodating. At first the employee suggested leaving it in quote “the dark alley behind the store”. I explained I would prefer to leave it on site, due to the surveillance cameras and my entire apartment being stored inside the truck to which they told me “that's not allowed”, even though I worked at U-Haul for several years and let several customers do just that! Other than the truck storage issues everything else was average. The employees I purchased boxes from were incredible though!

Nicholas R. 
Clasificación:
3.0

They NEVER awnser the phone, than u go to central uhaul call who takes a message and MEVER GET A CALL BACK. They also not organized to put in the sistem, unit was return 8/31 clean and sweep, only TODAY 9/12 I get a closed

gianluca a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherites B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

irise J.  |  First Impressions 
Clasificación:
5.0

Thanks for caring for me during some of the hardest days of my 49 years living. Uhaul is the place I go for moving and storage

Daniel M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    ¡Tenemos la mayor selección de camiones nuevos!

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  • Ícono de enganche para remolque
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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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