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JOSE PCustomer Reviews for U-Haul Moving & Storage of Altamonte Springs
Testimonials From Recent Customers
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One running light was out despite inspection before leaving
HUGH PVery good service and good people👍👍
JULIO PAll the staff are very attentive to the customer and very attentive 💯 good person
JULIO PThe older man who took care of me worked harder, and faster than the younger guys. I appreciate the hustle and his professionalism.
MICHAEL WI did not receive the dolly that I ordered and had to move everything by hand
Aaron O | First ImpressionsIt wasn’t swept clean and had a weird musty smell
BONNIE SManager and other guy who rented me this truck( don’t remember his name ) was very helpful and fast
JANIS VThey were awesome at this location!! Everything went smoothly.
Joseph wJabe & team are awesome at this location. I wish I could remember the guy's name that closed me out, but he was so nice & helpful. Everyone at this location is awesom. This is a major busy location and always well staffed. Thank you Wendell! (the manager there), Denise
DENISE SGreat customer service, clean trucks, easy check out & check in process. 10/10!
NINO EVery curtious polite did process my request expeditiously
ABDALLAH GThe truck had a leak in the ceiling which damage fragile items including artwork. Employees in Florida did not explain that we could include 12 blankets as part of the rental for $10, nor did they explain how to lock the back of the truck.
BETSY PKendall is amazing and goes above and beyond
SUZANNE PBueno
JULIO PYou can tell this location has great management. Leadership stems from the top down. Employees follow suit. Keep up the great work! S/F
THOMAS BThe truck had a family of cock roaches seemingly living within the seat cushions of the truck. It simply needed to be fumigated.
Adam PWendell & Ricardo are responsive & professional.
Nino ETruck could have been a little bit cleaner when I picked it up.
NICOLE DI had one particular employee that really help me by going above and beyond. I regret the fact I didn't get the name so he could be recognized for his assistance.
Marthe L | Overall ExperienceGenial
MICHAEL HI rent for this location about 4 or5 times already and i will keep going if i need to move they always do a very good job i even left something on the truck and went the next day and it was there I'm very happy with the employees at this location 5 stars!
LUIS QRicardo was not helpful at all and rude. Roy step in and helped us out he was very friendly and helpful
NATASHA MThe gentleman at the drop-off location was very helpful and assisted me immediately with no wait time. Quick and efficient service.
DIAA SNa
JAGDISH PThis is the best location I have been to. They were very good.
LLOYD VWendell runs and incredible place. Completely focused on customer service. They were accommodating and fantastic
Lloyd VIt's a good location, but customer service not exceptional. It wasn't communicated clearly what my backup options were if payment could not be made in store. Eventually I was told just to use the app, which was fine. But writing down customer debit card numbers shouldn't be done.
DANIEL SGreat service
Andres MThe link to check and verify the condition of the van was not working efficiently.
KALVIN DEasy location to get in and out of with a trailer.
SETH HI would say if a customer is renting the bigger trucks for 24 hours and more should use the dolly for free for 1st time customers.. everything was great brought back the truck in one piece and I didn't get the name of the inspector who inspected the truck I returned.. he was very polite and helpful.. he made it so easily for me to understand what he's doing . Because for a first time customer who never driven a box truck he made pretty easily to understand and I will definitely recommend this location to friends and family.. I would give this location a 10 stars ..
MONIQUE MService employee Jay was excellent
JOHN AThe staff at this location were wonderful! They were so nice and helpful. The 20 foot uhaul we rented ended up leaking in the back and water got all over our furniture and boxes. My complaint is with the truck not the staff!
CHASE AWendal was great
DAVID S | Overall ExperienceI have lived in Altamonte Springs for 10 years. We have used U-Haul multiple times. The new owner/management is a welcome change! Great job.
KEITH TGreat people. Great personalities. Good price on rental. No complaints at all.
DONALD ZAwesome 👌
TORI R | Overall ExperienceI'm just upset about the extra day charge I was charged when the lady in the front knew about us having the rental for a full 24 hours. We originally made the reservation for 12 hours and asked if we can keep it for a full day and she said yes but never changed it in the system so we ended up being charged an extra $30
Damon DExcellent customer service!!!
AARON PJabe was professional, courteous and helpful. ¡Gracias!
KATHY SAmazing and professional staff at this location I can give him 10/10 of his great respectful
AHMED AEveryone was really nice
YARIMAR RFelt a little rushed after filling my storage.
Carl R | First ImpressionsI was suppose to pick up the truck from Longwood, but they didn't tell me they didn't have a truck for me until I arrived there. Then I had to race over to a different store to rent a truck, but couldn't rent it for the whole day, which made a stressful moving situation, more stressful. Had the first store done their job to ensure there was a vehicle, all of the extra stress wouldn't have happened. I've always used U-Haul for my moving needs, but next time I think I will shop around.
KYLE WHave rented from here several times. Very nice staff. Truck was clean and ready
MARINA MI got a trailer and in the middle of my move, when the trailer was already full the door locked, and wouldn't close at all! It took us HOURS, and YOUTUBE VIDEOS, and getting different tools to get it fixed, on top of that the trailer floor was dirty and oily. To top it off this location had the worst customer service! Old dude from morning shift extremely rude, and honestly doesn't have patience for the job, you can tell he is mad about being there. Me and the fam always go to Uhaul, but this location was by far the worst and they made me come back to return the trailer, instead of allowing me to return at different location (which was an hour away).
FRANCHELLE GEasy process - great people to work with
REINHARD GThe individual is exceptionally warm and accommodating, always eager to assist others with a positive attitude.
LINDA GOther than it being the most expensive to rent and the cab of the truck being noisy the exchange and pick up was good and we had no issues with the truck.
Susan JWendell (?) was great! Very personable.
NATHAN AVery friendly staff. Great follow up.
MAGDA VFirst time I went for packing supplies, the guy who helped me was super helpful and informative. When I returned the next day for my truck reservation, the guy there was super helpful and knowledgeable. Great experience. Efficient staff. Would definitely recommend.
DESMOND BGreat customer service - despite being so busy!
MICHAEL WBad experiences in the past. Staff today was clutch. Got me all sorted out even when I was the one who made mistakes
Jerry K | First ImpressionsGreat customer service and informative
RAFAEL CThe GM was very knowledgeable of services offered
ODELL HThe staff is very friendly. The gentleman that took care of my initial pickup was awesome. He has great customer service skills. He made sure as I waited that he kept me informed of why I had to wait and I appreciate that, great job sir. The checkout process wa s quick and easy and although I question my final charges the young lady did not sass me or become rude she was very eager to help and make sure that I understood. Overall this was a great experience and I will definitely use them in the future. Pam Gyce
PAMELA GServicio al cliente de excelencia. In & out lightning-fast. Very well organized.
Carl SGreat work
SONYA BI fought with his U-Haul for over 10 months to get this thing removed out of my name and I continuously was harassed and sent demands for payment of goods. There were to be sold at auction when the storage unit was left empty and the previous general manager a white female whose name I can't recall at this moment not Wendell, was made aware and said she would remove the lock and never did and I made them aware. I made U-Haul aware and I was continuously harassed. I may be seeking legal council. Just because I don't know the legality of hunting down someone to pay for a storage unit who paid his storage unit on time all the time when I moved out.
Joshua M | Overall ExperienceVery successful
aquaysha b | First ImpressionsGood storage, good people
JAKE A | Overall ExperienceI like that this U-Haul place has multiple storage solutions. The staff there is great.
ROGELIO S | First ImpressionsRoxi was the super star of this whole experience. The manager at this location (Angie) was horrible and should not be the face in the office to get business. Thanks for taking her out and replacing her. That's why we stayed as long as we did. Gracias.
Lisa M | Overall Experiencevery friendly staff.
Divyesh M | Online Move InCustomer Service was beyond Excellent...
Joseph S | Overall ExperienceI was moved out by the 17th . I was pleased with your business. Thanks again. If we ever need your service, well be back.
Nancy N | Overall ExperienceThe truck no breaks
Mercedes R | Online Move InMoving is stressful but really appreciate the help and support from all the staff
Eric N | First ImpressionsGreat experience. The store manager at location was awesome.
Jeremey R | Overall ExperienceStorage is fine, renting trucks tends to be a problem tho.
JEREMY F | Overall ExperienceEveryone is always willing to go above and beyond!
Patricia H | Overall ExperienceGreat service Guys! Very helpful Thanks!
Shaneika P | Overall ExperienceThis location is not very welcoming to new customers, if anyone I know or any of my customers ask me to recommend a storage it will be anywhere but this place.
Luther P | Online Move InVery helpful quick service!
Shaneika P | First ImpressionsCustomer service staff, Angie and Trevonne were excellent and fast.
Amanda R | Overall ExperienceThere need to have hand truck available for even rental to make it easier hauling items in and out of storage. Other than that it was a pleasant experience.
YVONNE P | First ImpressionsExcellent staff, clean facility, always felt safe.
Ross k | Overall ExperienceStaff was friendly and patient. All areas were clean including the storage unit. I'm very happy with the decision to go with the UHaul storage facility.
Susan C | First ImpressionsThe staff is very rude and do not show any empathy towards their customers. There is only one young gentlemen that was of a lot of help, which I can't remember his name. But the other ones and the manager (lady) if there is more than one, was horrible.
Socrates S | Overall ExperienceThey NEVER awnser the phone, than u go to central uhaul call who takes a message and MEVER GET A CALL BACK. They also not organized to put in the sistem, unit was return 8/31 clean and sweep, only TODAY 9/12 I get a closed
gianluca a | Overall ExperienceMoving in seemed pretty simple. But the move out process was poor. I have used u-haul for many years when I needed to move or store things. I was told on move in and out that there would be a pro rated rent for any time not used for the month. I confirmed the amount on the day we moved out, with 9 days used during that month. After 5 days, I still hadn't received any refund. I called and spoke with the manager and owner of the facility, both saying that it's not possible that I was told that. I am now being told that nothing can be done because it is a nationwide policy for no refunds and yet they are able to rent out the unit I have paid for and have no access to. I contacted corporate and initially was told that it was based on each location's discretion. The customer service representative on the phone at corporate was professional, but was unable to help on her end as the funds would have to be released from the store specifically. A few moments later being told that the policy did indeed change. As someone who has worked in customer service for many years, this company's policy has now cost them my business and anyone else's that I come in contact with. This facility and staff in particular will never be recommended.
Mary D | Overall ExperienceLove them , best experience ever
MICHELLE F | Overall ExperienceThanks for caring for me during some of the hardest days of my 49 years living. Uhaul is the place I go for moving and storage
Daniel M | First ImpressionsThey need some body that speak Spanish
RAFAEL B | Overall ExperienceStorage facility was well maintained and managed. Very cooperative.
Missy D | Overall ExperienceDuring the covo crisis you'll sold my unit and caused me further debit you'll were very inconsiderate of a individuals financial set back due to unemployment.
Bem w | Overall ExperienceA Comfortable experience
Emil F | Online Move InI always use u-haul. They are the best for real.
Pashka K | First ImpressionsThe customer service service is great.
NICOLA S | Overall ExperienceGood staff plus neat clean facility. Thanks !
Lou B | Overall ExperienceEveryone was excellent
Dawnette K | First ImpressionsAll the staff was very courteous and professional. I would recommend this facility to anyone needing storage.
Ricky S | Overall ExperienceStaff is THE BEST at this location. A++ service!! Thank you
Karen W | Overall ExperienceGreat service the manager Phil was great
Tim M | Overall ExperiencePhil the General Manager was awesome. Great customer service. He greeted you from when you walk through the door and let you know he'll be with you shortly. I'll highly recommend this place.
takeysha b | First ImpressionsPhillip is very kind, professional, and expeditious with all inquires. Thank you sir for a wonderful experience at the Uhaul location you manage!
Brenden B | Overall ExperienceThe staff was amazing to work with and Phil went above and beyond to help me out.
Douglas W | Overall ExperienceVery helpful staff and a easy quick move in
Christopher L | First ImpressionsIt was nicer than others I have had in the past.
Eduardo R | Overall ExperienceGreat manager
PETER T | Overall ExperienceI would recommend this top-notch facility in a heartbeat due to the excellent management!
BARBARA H | Overall ExperienceExcellent facility and the friendliest and most helpful staff I’ve ever dealt with!
Jeremiah M | Overall ExperienceCharging me $200 for 8 days of storage is terrible. Not offering a prorated rate and locking me out until I paid is nothing but greed.
Scott D | Overall ExperienceUhaul is my they are the best. Prices are more expensive than I expected.
TRACY V | Overall ExperienceFriendly staff!
oneida c | Overall ExperienceQuick and easy!
oneida c | First ImpressionsThe uhaul and storage they were great and I wanna thank Mr. Andy for helping me and understanding you guys are awesome and keep up the good work
Britney B | Overall ExperienceThanks for the service and the staff was very friendly and professional. Great place for get your things in a storage . Thanks for make easier for me and my family.
Javier F | Overall ExperienceThe two employees that helped me were professionally wonderful.
Alicia O | First ImpressionsGracias
KIM G | Overall ExperienceThe guys that worked there displayed excellent customer service. They acknowledged my presence and apologized for my wait time. When it was my turn they took care of my needs in a timely manner.
Carol D | Overall ExperienceConvenient location for my needs, staff is always friendly and accommodating. I have used this location several times and have never been disappointed. Recommend the services to anyone. Gracias.
Lorrie C | ReservationFacility was clean, employees friendly, helpful, and efficient. Great experience.
Jenny H | ReservationIt was a JOY to do business with this facility! It was clean, safe, and everyone I interacted with was pleasant and professional. Thank you again if I am ever in need I will certainly be usin again!
Danielle A | Overall ExperienceThe owner & staff were very helpful
Lisa C | Overall ExperienceGreat and friendly staff and excellent manager Melissa with excellent customer service
Ibrahim M | Overall ExperienceGreat experience! Helpful staff!
KATREECE D | Overall ExperienceShe was very nice and did an excellent job to help me satisfied my needs
Miriam L | ReservationMelissa was great
Cory H | Overall ExperienceIt was a pressure doing bisnnes with this company at 598 w hw in Altamonte springs everything went perfect for my needs i recommend i give them a 10 Thank you great job Sabina Rodriguez
Sabina R | Overall ExperienceConvenient and affordable
David L | Overall ExperienceThis was the best storage experience that i have encountered. Management here is the best. This will always be my first selection for storage. I'm Highly reccommend U haul storage located on state rd
Yonnie R | Overall ExperienceThe Altamonte team went above and beyond helping me resolve complications from a corporate made scheduling error. They were great! Caring and dedicated to customer support and satisfaction!
Laura R | Overall ExperienceKind and professional!
felicia l | ReservationI had an excellent experience and will probably use again in my new location
thomas s | ReservationYou told me you would have a climate control unit available. Not only did you not a 53 foot truck can not make a delivery.
Shari C | Reservationbeing told that all I have to do is fold the moving blankets and I'm good.... THEN getting multiple calls being told I'm about to be charged... not cool
David C | Overall ExperienceThe staff was working very hard. They were very busy and very short staffed. I had been to this location a few times before and have never had an issue. This time my experience was terrible
Timothy S | Overall ExperienceWorst move of my life! Box did not arrive as scheduled. Delivered to a location different than noted on agreement. No one could find it for 2 days. Then not delivered for 2 more days. ZERO stars!
Franklin T | Overall Experience