Comentarios de los clientes para U-Haul Moving & Storage of Altamonte Springs

Explain how to start the truck better

When I arrived they did not have the van I reserved. One of workers tried to say that I did not reserve a van, I reserved a pick up truck until I showed the lady that was helping me my reservation. In the end, they gave the van to someone who walked in (without a reservation) and I ended up paying more in millage with the pickup truck they gave me. While in the office there was issues with multiple people reservations. I will never go to this location again even if it is the closest place to me.

Please have the staff back the moving trucks in so customers don't have to back up to exit the parking area.

The truck was clean, however the check engine light was on. I brought it to a gentleman's attention that works there and he just tightened the gas cap and said ‘it'll be fine'. It ran very rough and loud. Literally, the whole truck shook from 0-40.

Can't think of anything.

A Comfortable experience

Quick and efficient pick up process. Friendly customer service Accurate charges and fees. Clean truck. No mechanical issues. Easy to follow drop off after hours using online check out

I had a bad experience on the day I rented my van. Contact me for details on my experience.

Want me the customer to take my car off the trailer, then take the trailer off the truck. Or they would charge me to do so. This is Not A Good Idea, I could have been injured or my car damaged.

Customer service was not very friendly.. Not enough staff to assist customers..

Uhaul locations are becoming more and more difficult to navigate. Long lines and uncomfortable environment. Glad the self drop off exists, but sour of the Uhaul experience.

COVID19 safe and clean. The staff was helpful and efficient. They have good teamwork because one of the staff looked new and the other one made a great effort to come and make sure it was correct.

More people on the front desk to help customers

Great customer service and location the truck was ok but the passenger side mirror wasn't adjust made it kinda hard to back up and merge it overall ok

Fix the TPMS. Streamline the process. Hire a couple more people.

The clerk Ty was very helpful and quick service.

After going to dollar depot and getting yelled at by the owner/ employee or whatever they were, then coming here and being treated so well. Huge difference. Thank you so much for all your help.

There were a couple of roaches in the cab of the truck.

I Paid $95.00 for a Very Poor Moving Experience, with a Bad, and Unsafe Truck(Poor Breakes) That Never Should have left the yard! The Transmission is going, and drove too far in first gear. The Truck would shake and shudder, if you drove above 30 mph. And the Dome light has a Short, and we had to Load in the Dark, the last part of our Move. Absolutely the Worst Truck, I've Ever Rented! I feel I should be Refunded part of what I Paid... because I received Far Less, then I Should've! The man who checked me Out, Acknowledgedto Me, the Breakes were Bad! To me, this is Negligence, that put my Life at Risk, and I will speak to my Attorney!

I had no issues renting the truck, however the return and final charges have been a mess. I returned the truck 2 hours before it was due back with more gas than it had when it was given to me, I went into the store and handed the keys to Trevonne Scott, he stated they would complete the check in and send the final receipt to my email. I then checked my bank account and had an additional fuel charge for over $41.00. I called the store immediately, spoke to Trevonne Scott, he acknowledged that the extra fuel charge was an error and issued me a refund of $40.25. He advised I would be receiving the refund in 3 or 4 days. Today, I checked my account and instead of a refund I now have 2 charges, 1 for $64.03 and another for $105.00. I called customer service spoke to Tiffany and she stated that $64.03 was the initial hold and the $105.00 was billed before I was issued the refund and that all the transaction's should adjust in 3 or 4 business days. I understand the timing, my issue is I am on a fixed income and now I have had 3 transactions hit my account from U-haul which caused me to be overdrawn..now I have to deal with overdraft fees. I hope the transactions are corrected soon!! All this mess could have been avoided if the fuel information would have been reviewed correctly.

super fast, great customer service

I always use u-haul. They are the best for real.

Had a horrible experience trying to use the mobile pick up option. Spent 30 minutes in parking lot trying to get it to work and chatting with a customer service rep who was very unhelpful, all he could say was the we had to "verify" and that we couldn't use our own phone numbers, we needed a neighbor's phone number. If we needed this information, why was it not listed when we made the reservation online? Ended up having to go inside and wait another 30 minutes in line until a person could help us. Please fix your mobile check in, it is horrible.

Manager is rude and should not work with the public

This place was great. I explained the issue with the dolley that was wrong and from a different place than originally ordered and he said he would take care of it. He looked up my reservation, saw the equipment ordered and checked it in.

Long wait times to PU truck and only 1/4 tank of gas

Staff there were extremely helpful, polite, and professional.

The straps on the auto trailer were ripped and frayed and the trailer needed to put out of service so this item can be addressed and fixed

Ms. Irving was great with the check in process. Very polite, answered all my questions. Explained the return process and made it easy. Definitely great experience.

Your online check in would not allow me to complete the process.

I you don't have a smart phone, you are out of luck. Door on the trailer was broken and cost me two hours

Angela was great, very helpful and friendly!

Better operating vehicle. Contacting roadside assistance via the website is a nightmare. Finally called and spoke with Marsha who was very nice and thorough and followed up with us until the truck was returned to a different location per the serviceman who came from roadside assistance. I feel we should be compensated more than $15 for our trouble. We rent trucks weekly as we provide free food to the community. This was the most horrific experience we've had since starting this program. We have future reservations through December to continue this outreach and we pray we never have this experience again!

It's always a pleasure coming to this location. You always have what I need available.

Mirror's needs to be adjusted properly.

The inside of the truck had dirt on it

It was a breeze to pick up truck

Angi and Carlos were knowledgeable and helpful when we arrived to pick up a trailer rental. They went above and beyond meeting our needs, and were happy and pleasant to interact with. I used to work at Uhaul in Winterpark years ago and was happy using this location in Altamonte Springs !!!!!!!! Thanks Angi and Carlos!!!!

Online check-in was absolutely awful. Too many requests for documents and information that should have been asked for when initially placing the order a week prior instead of during check-in. (drivers license photos, alternate contact, etc).

Everything great! Thanks

First experience with U-Haul. Everything about it was great!

Nothing. You did everything right.

The crew at this UHaul location are very friendly and quick to help. They functioned efficiently even with the Corona virus impairing normal operations. Will definitely return for my truck or trailer rental needs.

The only problem there was that when I went to pick up the equipment, no one was in the office and I had to go outside to get someone to help me after a 10 minute wait. Someone else would have probably taken something from the store.

Friendly helpful stuff.

Keep up the good work.

Process to rent was not the best. Couldn't get an employee to answer the phone so I drove to the location just to find out there were no 10' rentals available. They signed me up for a call back if one became available at another location. No one called. I called after an hour.

The customer service service is great.

Good staff plus neat clean facility. Thanks !

Everyone was excellent

All the staff was very courteous and professional. I would recommend this facility to anyone needing storage.

Staff is THE BEST at this location. A++ service!! Thank you

Great service the manager Phil was great

Phil the General Manager was awesome. Great customer service. He greeted you from when you walk through the door and let you know he’ll be with you shortly. I’ll highly recommend this place.

Phillip is very kind, professional, and expeditious with all inquires. Thank you sir for a wonderful experience at the Uhaul location you manage!

The staff was amazing to work with and Phil went above and beyond to help me out.

Very helpful staff and a easy quick move in

It was nicer than others I have had in the past.

Great manager

I would recommend this top-notch facility in a heartbeat due to the excellent management!

Excellent facility and the friendliest and most helpful staff I’ve ever dealt with!

Charging me $200 for 8 days of storage is terrible. Not offering a prorated rate and locking me out until I paid is nothing but greed.

Uhaul is my they are the best. Prices are more expensive than I expected.

Friendly staff!

Quick and easy!

The uhaul and storage they were great and I wanna thank Mr. Andy for helping me and understanding you guys are awesome and keep up the good work

Thanks 😊 for the service 👍 and the staff was very friendly 😀 and professional. Great place for get your things in a storage 👍. Thanks for make easier 😊 for me and my family.

The two employees that helped me were professionally wonderful.

Thanks

The guys that worked there displayed excellent customer service. They acknowledged my presence and apologized for my wait time. When it was my turn they took care of my needs in a timely manner.

Convenient location for my needs, staff is always friendly and accommodating. I have used this location several times and have never been disappointed. Recommend the services to anyone. Thank you.

Facility was clean, employees friendly, helpful, and efficient. Great experience.

It was a JOY to do business with this facility! It was clean, safe, and everyone I interacted with was pleasant and professional. Thank you again if I am ever in need I will certainly be usin again!

The owner & staff were very helpful

Great and friendly staff and excellent manager Melissa with excellent customer service

Great experience! Helpful staff!

She was very nice and did an excellent job to help me satisfied my needs

Melissa was great

It was a pressure doing bisnnes with this company at 598 w hw in Altamonte springs everything went perfect for my needs i recommend i give them a 10 Thank you great job Sabina Rodriguez

Convenient and affordable

This was the best storage experience that i have encountered. Management here is the best. This will always be my first selection for storage. I'm Highly reccommend U haul storage located on state rd

The Altamonte team went above and beyond helping me resolve complications from a corporate made scheduling error. They were great! Caring and dedicated to customer support and satisfaction!

Kind and professional!

I had an excellent experience and will probably use again in my new location

You told me you would have a climate control unit available. Not only did you not a 53 foot truck can not make a delivery.

being told that all I have to do is fold the moving blankets and I'm good.... THEN getting multiple calls being told I'm about to be charged... not cool

The staff was working very hard. They were very busy and very short staffed. I had been to this location a few times before and have never had an issue. This time my experience was terrible

Worst move of my life! Box did not arrive as scheduled. Delivered to a location different than noted on agreement. No one could find it for 2 days. Then not delivered for 2 more days. ZERO stars!