Customer Reviews for U-Haul Moving & Storage of Altadena

3,702 comentarios

2320 N Lincoln Av   Altadena, CA 91001
(N Of Woodbury)

(626) 791-0952

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(626) 791-0952

2320 N Lincoln Av
Altadena, CA 91001
(N Of Woodbury)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW A. 
Clasificación:
5.0

Good team

JAMES C. 
Clasificación:
5.0

The customer service was exceptional. I was in and out in less than 5 minutes.

CINTHIA M. 
Clasificación:
5.0

Nothing. They're doing a great job.

ALVARO G. 
Clasificación:
1.0

Overcharged on the gasoline fee, 4 gallons for 12 miles?

EDWARD O. 
Clasificación:
2.0

Rude customer service when checking in. Had multiple issues beforehand not with this location but with uhaul due to equipment shortage. Not a good experience overall.

Samuel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNETTE C. 
Clasificación:
3.0

I only ended up at this location because my reservation was not fulfilled at another location and I had to find another van in my area in a huge stressful rush. I WISH there was any other business in my area to rent vans from because what I went through today has scarred me and I truly never want to do business with uhaul again.

Meryl O. 
Clasificación:
1.0

I couldn't see out the truck window it was so dirty. When I returned the truck, I pulled in before 7 and no one was in the office. I saw someone walk by as I was returning the truck through the website. I asked if he worked there and he gave me such a bad attitude and said they were closed. He was rude and was not helpful. I will be making a huge complaint.

BROOKE L. 
Clasificación:
5.0

quick and easy. Love it.

TERRY G. 
Clasificación:
3.0

I had to wait 10 minutes to be helped when I arrived on time to get the keys... but it wasn't that big a deal.

Kayli B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS F. 
Clasificación:
4.0

Improve the working order of the credit card machine.

KENNETH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick K. 
Clasificación:
5.0

Excellent customer service Friendly and patient!

Deborah S. 
Clasificación:
5.0

Everything was easy and people are nice!

KATHLEEN W. 
Clasificación:
5.0

Thank you! Fast service….

Michael B. 
Clasificación:
5.0

Best team at U-Haul

JAMES C. 
Clasificación:
5.0

The crew is always attentive and available to help.

GARO M. 
Clasificación:
4.0

While this location was great, and the employees here were amazing, I had to go to 3 locations to get a truck that I reserved before the day of, because people hadn't returned the vehicles I reserved and I wasn't informed before traveling 20+ minutes to each location.

BRANDI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SETH H. 
Clasificación:
4.0

There were not enough workers. The wait time to get assistance is excessive.

BRAD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE R. 
Clasificación:
4.0

I used the phone check in - it was a little hard to do. Turns out the truck that was reserved for me wasn't ready, so they needed to give me another truck. Contactless pickup was not contactless. However staff was nice and helpful and drop off was ridiculously easy!

Dena M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIMITRI A. 
Clasificación:
5.0

Great u-haul team!!

JAMES C. 
Clasificación:
1.0

The person who served me was sick, as they kept sniffling. They weren't enthusiastic about their job at all, and weren't thorough with taken me through the process. I am very upset about my experience

JESSICA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER E. 
Clasificación:
5.0

None...

NATHANIEL L H. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric m.  |  Overall Experience 
Clasificación:
5.0

I cannot think of anything. The yard is well maintained and neat and because of that it is easy to get to the rental equipment being taken out. Likewise, returns are simple. The crew at this location are helpful, polite, and focused.

Jerry W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Viktor T. 
Clasificación:
5.0

The guys are always friendly and professional, going the extra mile to accommodate their customers. There are many Uhaul offices closer to my home But my preference is the Altadena office to do business.

SHARON S.  |  First Impressions 
Clasificación:
5.0

Quick and easy process. Very friendly and very considerate.

Diane K. 
Clasificación:
5.0

Quick and easy, great experience

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

George F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Miguel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY H. 
Clasificación:
5.0

Keep doing what you are doing.

John P. 
Clasificación:
5.0

No comment

Wilburn L. 
Clasificación:
5.0

Nothing! The young man who helped us here was friendly and efficient. He was great.

CATHERINE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIAANNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
4.0

The steering wheel was filthy. I had to sanitize it and when I wiped it down, my wipe was completely brown.

JANET C. 
Clasificación:
5.0

All good, I appreciate u hiring young men of color.. Blessings

BRYAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan L. 
Clasificación:
5.0

Nada

GARY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAYMOND T. 
Clasificación:
5.0

Fast good service

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
1.0

El cliente no dejó un comentario.

FRANCIS M. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
5.0

Dudes were chill

Thomas G. 
Clasificación:
3.0

El cliente no dejó un comentario.

PATRICIA V. 
Clasificación:
5.0

Logan was easy to deal with, super friendly, and super professional. 10/10.

SEAN MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN L. 
Clasificación:
1.0

El cliente no dejó un comentario.

FRANCIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANINE D. 
Clasificación:
5.0

the seal around the driver's door in the truck flopped off. The manager messed with it, but after a day I had to take it off. The truck was dilapidated.

Robert W. 
Clasificación:
5.0

Proactive or automated calling of renters who don't return equipment promised to the next customer. When I arrived for my "guaranteed" pickup, the associate had to call to find out if the renter was going to return the trailer. At previous store close when the trailer had not been returned, a call saying the trailer was promised to another customer and you will be charged an additional $100 if the trailer is not returned by 7 am, etc.

Casey J. 
Clasificación:
5.0

Special thanks to Amanda for being patient with me. She was working alone and was very fast and efficient.

DIANE M. 
Clasificación:
5.0

Thank You

LARRY B. 
Clasificación:
5.0

Very Helpful, very Professional, with a neighborhood feel!

IAN C. 
Clasificación:
4.0

You should change the sign when you return your vehicle that says wait with your vehicle, a u-haul employee will come out and check you out. There were at least 2 employees sitting inside and were not going to come outside to help me. They saw me standing outside for at least 5 minutes, I finally had to go ask for help.

BRADLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE V. 
Clasificación:
3.0

The truck I rented had a problem with the A/C fan. It would make noises like the fan was rubbing against the siding. Horrible.

Anthony C. 
Clasificación:
5.0

Make your app work! I set up a reservation and saw the reservation number on the app. but 2 hour later I had no appointment showing in the app and the location had no reservation. They were great and had what I needed to rent and took care of me on the spot. App Issue not a location issue.

Dennis J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERYN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

SETH H. 
Clasificación:
3.0

El cliente no dejó un comentario.

TYSON M. 
Clasificación:
5.0

The cabin of the van had weed in the door handle, and the front window was filthy. However renting the van was easy and went very smoothly

JERIL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

All the people that work there were very professional and very courtesy and very kind thank you so much Joe Rivera

JOSEPH R. 
Clasificación:
1.0

Is a scam someone from. Uhaul better call me. I rent it almost every week but this location charge me $59.99 for 15 ft truck. When it was advertised for $29.99. Even in my receipt say $29.99 but after I am done they chat Rge $59.99 plus mileage is normal. Call me 5623310595

herman S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFFREY T. 
Clasificación:
4.0

0.99 a mile would be more reasonable.

BRYAN R. 
Clasificación:
5.0

Gone here for many years. Staff has ALWAYS been friendly and professional. Location is waay up towards the mountains, so it is never crowded. Always a nice experience.

SAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

Friendly staff, efficient, convenient. Everything ready :)

Boris B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICK H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jean R. 
Clasificación:
4.0

Equipmemt was typical for uhaul rentals, good equipment, mostly clean. However, customer service is not attentive or appreciative to the current pandemic environment. My rental was for 24 hrs, 10am to 10am. Due to circumstances I called to advise I would be 30min to an hour late for my return, I was expecting a prorated charge. Customer service was not at all understanding of a delay in returning equipment by at most 1 hr and confirmed they would charge me a full day rental for the hour late return, versus a prorated equivalent. I chose to keep the equipment for another 12 hrs before returning because of the additional full day charge and the poor service. I will not be renting from this location again.

Jon J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOROTHY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM V. 
Clasificación:
5.0

Our service provider was most professional, knowledgeable and personable. Great experience!

DENISE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIEN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

owen p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RENALDO J. 
Clasificación:
3.0

These guys were extremely lazy. There were three of them there at the counter, with only two customers, and I had two guys “helping me.“ They were so slow. It seemed like they were completely hung over or I don't know what. It took forever to do a simple transaction.

CHRISTOPHER K. 
Clasificación:
5.0

Great staff and lots of trucks.

Sean S. 
Clasificación:
5.0

The staff were very friendly and helpful.

SEAN GREGORY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK M. 
Clasificación:
5.0

Excellent customer service and the cargo van ran excellent! The staff at the Altadena, CA were professional and the cargo van was modern and very very clean!

DANA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
3.0

This was not the location I booked or received confirmation emails, and phone calls from however when I went to check in I found that I was not able to and found an email from 18:00 the previous night with a change in pick up location. This type of late change is unacceptable and should be communicated via a phone call. Additionally there was a voice mail left from the Original pick up location with specific instructions.

ADAM R. 
Clasificación:
5.0

The staff was really friendly and very helpful!

Endea M. 
Clasificación:
5.0

Reliable powerful and efficient in their handling of the transaction. At this location the and fleet lot are clean and well sorted, their are welcoming, clear and fast to process the paperwork. This might be strange to rave about services in this fashion but I have been really impressed.

Guillaume M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meyerer M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

PEGGY M.  |  Overall Experience 
Clasificación:
5.0

Logan the manager and staff was friendly and a pleasure to deal with

gregory w.  |  Overall Experience 
Clasificación:
5.0

Great branch

Immanuel C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy H.  |  Overall Experience 
Clasificación:
5.0

Two things would make this place better: lighting INSIDE the storage units. (once we forgot a flashlight--impossible) and a dumpster (we had to take all our old boxes/packaging and search for another place to dump them.) Better yet: offer a recycling bin! Everything was clean/safe/friendly! ¡Gracias!

navin p.  |  Overall Experience 
Clasificación:
5.0

The manager and staff were extremely helpful.

DAWNA W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Terence A.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service at this location.

Debra M.  |  First Impressions 
Clasificación:
3.0

Pricing is high. Hours are limiting. I should have access until 10pm.

ryan b.  |  Overall Experience 
Clasificación:
3.0

Have not moved into space yet

DAWNELL H.  |  First Impressions 
Clasificación:
1.0

Sliding doors are usually left open after business hours , after being a loyal customer my storage acces was blocked and denied , after I was terminated as an employee. Not taking into consideration that I was still a paying storage customer.

Christyan M.  |  Overall Experience 
Clasificación:
5.0

When I need a Storage I will always come to U-haul thank you for your service.

Loretta P.  |  Overall Experience 
Clasificación:
5.0

Esmeralda was very knowable and super helpful. She explained in detail the requirements that are expected of me as far as payment schedules. She was so helpful and she professional

Sheridon D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Detrick B.  |  First Impressions 
Clasificación:
5.0

I love the service and I will do business with you guys again and recommend to others as well.

JORDAN L.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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